Compaq Evo N620c Series Software Manual

b

Software Guide

Compaq Evo Notebook N620c Series

Document Part Number: 306104-001

January 2003

This guide includes details on power and security settings,

information about optical drives, and instructions for updating

software. In addition, this guide explains how to use the

MultiBoot, Intelligent Manageability, Compaq Diagnostics, and

Computer Setup utilities to set preferences and resolve problems.

306104-001.book Page i Friday, December 13, 2002 1:11 PM

Compaq, the Compaq logo, Evo, RomPaq, and SoftPaq are trademarks of

Compaq Information Technologies Group, L.P. in the U.S. and/or other

countries. Microsoft and Windows are trademarks of Microsoft Corporation in

the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of

Intel Corporation in the U.S. and/or other countries. All other product names

mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information is provided “as is” without warranty of any

kind and is subject to change without notice. The warranties for Compaq

products are set forth in the express limited warranty statements accompanying

such products. Nothing herein should be construed as constituting an additional

warranty.

Software Guide

First Edition January 2003

Reference Number: N620c

Document Part Number: 306104-001

306104-001.book Page ii Friday, December 13, 2002 1:11 PM

Software Guide iii

Contents

1 Software Setup

Initial Software Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Setting Up the Wireless MultiPort. . . . . . . . . . . . . . . 1–2

Installing Optional Applications . . . . . . . . . . . . . . . . 1–3

After Software Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

Confirming the Hibernation Setting . . . . . . . . . . . . . 1–5

2 Power

Selecting a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Understanding Standby and Hibernation . . . . . . . . . . . . . 2–2

Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Choosing Standby, Hibernation or Shutdown . . . . . . . . . 2–4

When You Leave Your Work . . . . . . . . . . . . . . . . . . 2–4

When the Power Supply Is Uncertain . . . . . . . . . . . . 2–5

When Using Infrared or Drive Media . . . . . . . . . . . . 2–5

Using the Default Power Settings . . . . . . . . . . . . . . . . . . 2–5

Turning the Notebook On or Off. . . . . . . . . . . . . . . . 2–6

Initiating or Resuming from Hibernation . . . . . . . . . 2–7

Initiating or Resuming from Standby . . . . . . . . . . . . 2–8

Using Emergency Shutdown Procedures . . . . . . . . . 2–9

Setting Power Management Options . . . . . . . . . . . . . . . 2–10

Accessing the Power Options Window . . . . . . . . . . 2–10

Displaying the Power Meter Icon . . . . . . . . . . . . . . 2–10

Setting or Changing a Power Scheme . . . . . . . . . . . 2–11

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iv Software Guide

Contents

Managing Low-Battery Conditions . . . . . . . . . . . . . . . . 2–12

Identifying a Low-Battery Condition . . . . . . . . . . . 2–12

Identifying a Critical Low-Battery Condition . . . . . 2–12

Displaying Battery Charge . . . . . . . . . . . . . . . . . . . 2–12

Resolving Low-Battery Conditions . . . . . . . . . . . . . . . . 2–13

When External Power Is Available . . . . . . . . . . . . . 2–13

When a Charged Battery Pack Is Available . . . . . . 2–13

When No Power Source Is Available . . . . . . . . . . . 2–13

When Notebook Cannot Resume

from Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

Charging a Battery Pack . . . . . . . . . . . . . . . . . . . . . 2–15

Obtaining Accurate Charge Information . . . . . . . . . 2–15

Displaying Charge Information on a

Battery Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Displaying Charge Information on the Screen . . . . 2–17

Understanding Battery Calibration . . . . . . . . . . . . . . . . 2–18

Calibrating a Battery Pack. . . . . . . . . . . . . . . . . . . . 2–19

Processor Performance Controls

(Select Models Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Windows XP Processor Controls . . . . . . . . . . . . . . 2–20

Windows 2000 Professional Processor Controls. . . 2–21

3 Security

Security Features Quick Reference . . . . . . . . . . . . . . . . . 3–1

Setting Preferences in Computer Setup . . . . . . . . . . . . . . 3–2

Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Remembering Passwords. . . . . . . . . . . . . . . . . . . . . . 3–2

Using Compaq and Windows Passwords . . . . . . . . . 3–3

Understanding Power-On Passwords. . . . . . . . . . . . . . . . 3–4

Setting Power-On Passwords. . . . . . . . . . . . . . . . . . . 3–4

Entering Power-On Passwords . . . . . . . . . . . . . . . . . 3–5

Understanding Compaq Administrator Passwords . . . . . 3–5

Setting Compaq Administrator Passwords . . . . . . . . 3–6

Entering Compaq Administrator Passwords . . . . . . . 3–6

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Contents

Software Guide v

Understanding DriveLock . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Setting DriveLock Passwords . . . . . . . . . . . . . . . . . . 3–8

Entering Drive Lock Passwords . . . . . . . . . . . . . . . . 3–9

Changing DriveLock Settings . . . . . . . . . . . . . . . . . 3–10

Removing DriveLock Protection. . . . . . . . . . . . . . . 3–11

Disabling a Device. . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Protecting System Information . . . . . . . . . . . . . . . . . . . 3–13

Using Information Management . . . . . . . . . . . . . . . 3–13

Setting System Information Options . . . . . . . . . . . . 3–14

Connecting an Optional Cable Lock . . . . . . . . . . . . . . . 3–15

4 CD and DVD Software

Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Avoiding Hibernation and Standby . . . . . . . . . . . . . . 4–1

Copyright Warning . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Playing CDs with Windows Media Player. . . . . . . . . . . . 4–2

Playing an Audio CD. . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Accessing Windows Media Player Help . . . . . . . . . . 4–3

Playing Video CDs and DVDs with WinDVD . . . . . . . . 4–4

Installing WinDVD . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Understanding DVDs . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Using DVD Region Settings . . . . . . . . . . . . . . . . . . . 4–5

Changing Region Settings . . . . . . . . . . . . . . . . . . . . . 4–6

5 Intelligent Manageability

Understanding Intelligent Manageability. . . . . . . . . . . . . 5–1

Installing Management Agent . . . . . . . . . . . . . . . . . . . . . 5–2

Setting Up Management Agent . . . . . . . . . . . . . . . . . 5–2

Using Fault Management Alerts . . . . . . . . . . . . . . . . . . . 5–3

Identifying Fault Management Alerts . . . . . . . . . . . . 5–3

Setting Fault Management Alert Preferences . . . . . . 5–3

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vi Software Guide

Contents

6 MultiBoot (Advanced Users Only)

Understanding the Default Boot Sequence . . . . . . . . . . . 6–1

Detailing the Default Boot Sequence . . . . . . . . . . . . 6–2

Enabling Devices in Computer Setup . . . . . . . . . . . . . . . 6–3

Understanding MultiBoot Results . . . . . . . . . . . . . . . 6–5

Setting MultiBoot Preferences. . . . . . . . . . . . . . . . . . 6–5

Setting a New Default Boot Sequence . . . . . . . . . . . 6–6

Setting a MultiBoot Express Prompt. . . . . . . . . . . . . 6–7

Entering MultiBoot Express Preferences . . . . . . . . . 6–8

7 Setup and Diagnostic Utilities

Using Computer Setup or Diagnostics. . . . . . . . . . . . . . . 7–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 7–2

Restoring Computer Setup Defaults . . . . . . . . . . . . . 7–3

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 7–4

Selecting from the Security Menu. . . . . . . . . . . . . . . 7–5

Selecting from the Tools Menu . . . . . . . . . . . . . . . . . 7–6

Selecting from the Advanced Menu . . . . . . . . . . . . . 7–7

Using Diagnostics for Windows . . . . . . . . . . . . . . . . . . . 7–9

Installing Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 7–9

Using Configuration Record Scan. . . . . . . . . . . . . . 7–10

Using Diagnostics Scan . . . . . . . . . . . . . . . . . . . . . . 7–11

8 Software Updates and Restorations

Preparing to Update Software . . . . . . . . . . . . . . . . . . . . . 8–1

Obtaining the Support Software CD . . . . . . . . . . . . . 8–2

Accessing Notebook Information . . . . . . . . . . . . . . . 8–2

Downloading Software from the Internet . . . . . . . . . . . . 8–3

Downloading System ROM. . . . . . . . . . . . . . . . . . . . 8–4

Downloading Other SoftPaqs . . . . . . . . . . . . . . . . . . 8–5

Restoring Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6

Installing a Retail Version of an Operating System. . . . . 8–7

Index

306104-001.book Page vi Friday, December 13, 2002 1:11 PM

Software Guide 1–1

1

Software Setup

Initial Software Setup

The initial setup prompt is displayed on the screen as soon as the

notebook is connected to external power.

Before responding to the initial setup prompt and proceeding

through the online instructions, read the following setup

information:

Ä

CAUTION: To ensure that the correct drivers load and to prevent file

corruption or damage to the components during initial setup:

■ Do not unplug the notebook from the electrical outlet.

■ Do not shut down the notebook.

■ Do not remove or insert a drive.

■ After you begin the initial software setup, you must complete

the entire process. Setup time varies depending on notebook

configuration.

■ If you are prompted to select a language, choose carefully

and keep in mind that languages you do not choose will be

deleted from the system and cannot be restored during initial

setup.

■ During the setup process, you must accept the End User

License Agreement to continue.

306104-001.book Page 1 Friday, December 13, 2002 1:11 PM

1–2 Software Guide

Software Setup

Setting Up the Wireless MultiPort

✎

If you ordered your notebook with wireless MultiPort, your

notebook was shipped with the wireless MultiPort module

preinstalled.

Preinstalled Wireless MultiPort Module

The wireless MultiPort is disabled by default. To setup the

wireless MultiPort:

1. Press

Fn+F2 to enable the wireless MultiPort and install

preloaded wireless MultiPort drivers.

✎

Do not attempt to install wireless MultiPort drivers before the

initial software setup is complete.

2. Install preloaded wireless MultiPort software, according to

the instructions in “Installing Optional Applications” later in

this chapter.

To configure the wireless MultiPort, contact your network

administrator.

306104-001.book Page 2 Friday, December 13, 2002 1:11 PM

Software Setup

Software Guide 1–3

For instructions on using the wireless MultiPort, refer to the

wireless user documentation included on the Documentation

Library CD shipped with your notebook:

■ For a Bluetooth wireless device, refer to:

❏ Software Reference Guide (Bluetooth for Windows) or

❏ Software Reference Guide (Bluetooth for XP).

■ For an 802.11b wireless device, refer to User’s Guide

(Compaq Wireless LAN MultiPort W200).

Installing Optional Applications

You can install third-party applications or preloaded utilities at

any time after initial setup is complete.

■ To install a third-party application, refer to the documentation

included with the application.

■ To install a preloaded application, select Start > Software

Setup. A setup wizard loads, and a list of applications

is displayed. Select the application you want to install, and

follow the instructions on the screen.

✎

To view the descriptions and space requirements of preloaded

Compaq utilities without installing them, select Start > Software

Setup, and, after viewing the utility information, select Cancel.

■ To install preloaded wireless MultiPort software, select

Start > Software Setup. A setup wizard loads, and a list of

applications is displayed. Select the application for the

wireless option you ordered with your notebook:

❏ For Bluetooth wireless, select Bluetooth MultiPort

Module by Compaq.

❏ For 802.11b wireless, select Compaq Wireless LAN

W200 Client Manager.

✎

Do not attempt to install the preloaded MultiPort software before the

MultiPort has been enabled and the drivers have been installed.

306104-001.book Page 3 Friday, December 13, 2002 1:11 PM

1–4 Software Guide

Software Setup

After Software Setup

■ Refer to the Worldwide Telephone Numbers booklet included

with your notebook to contact an authorized dealer, reseller,

or service provider or visit

www.compaq.com to:

❏ Download the latest software and drivers for your

notebook.

❏ Open an online service event with a Compaq support

specialist.

❏ Get information about your notebook, including

reference guides, specifications, white papers, part

numbers, and customer advisories.

■ Read suggestions for creating a safe and comfortable work

environment. Ergonomic and safety information about the

notebook is provided on this CD in the Safety & Comfort

Guide.

Å

WARNING: To reduce the risk of personal injury, electric shock, fire, or

damage to the equipment:

■ Do not disable the power cord grounding plug. It is an important

safety feature.

■ Plug the equipment into a grounded (earthed) electrical outlet

that is easily accessible at all times.

■ Do not place anything on power cords or cables. Arrange them

so that no one can accidentally step on or trip over them.

■ Disconnect power from the equipment by unplugging the power

cord from the electrical outlet.

■ Do not pull on a cord or cable. When unplugging from the

electrical outlet, grasp the cord by the plug.

■ Make sure that Hibernation, which is enabled by default, has

not been disabled.

306104-001.book Page 4 Friday, December 13, 2002 1:11 PM

Software Setup

Software Guide 1–5

Confirming the Hibernation Setting

✎

Hibernation is an energy-saving feature enabled at the factory that

can be initiated by you or by the system. This feature protects

your notebook by saving all information in RAM (random access

memory) to a hibernation file on the hard drive and shutting down

the notebook. Compaq recommends that you do not disable

hibernation. For more information about using Hibernation, refer

on this CD to the Software Guide, “Power” chapter.

To verify that Hibernation is enabled:

■ In Windows 2000 Professional, select Start > Settings >

Control Panel > Power Options icon > Hibernate tab. Make

sure that the Enable Hibernate Support check box is selected.

■ In Windows XP, select Start > Control Panel > Performance

and Maintenance icon > Power Options icon > Hibernate tab.

Make sure that the Enable Hibernation check box is selected.

306104-001.book Page 5 Friday, December 13, 2002 1:11 PM

Software Guide 2–1

2

Power

Selecting a Power Source

The notebook can run on internal power or on external power.

The following table describes the best power sources for common

tasks.

Task Power Source

Work in most software

applications.

■ Charged battery pack in the

notebook

■ External power supplied through

one of the following devices:

❑ AC adapter

❑ Optional Port Replicator

❑ Optional Aircraft Adapter

❑ Optional Automobile Power

Adapter/Charger

Charge or calibrate a battery

pack in the notebook.

External power supplied through:

■ AC adapter

■ Optional Automobile Power

Adapter/Charger

Install or modify system

software.

Write to a CD.

External power supplied through the

AC adapter.

306104-001.book Page 1 Friday, December 13, 2002 1:11 PM

2–2 Software Guide

Power

Understanding Standby and Hibernation

Standby and Hibernation are energy-saving features that conserve

power and reduce startup time. They can be initiated by you or

by the system. Refer to “Choosing Standby, Hibernation, or

Shutdown” later in this chapter for details about when to use each

setting.

Standby

Standby reduces power to system components that are not in use.

When Standby is initiated, your work is saved in random access

memory (RAM) and the screen is cleared. When you resume

from Standby, your work returns to the screen where you left off.

306104-001.book Page 2 Friday, December 13, 2002 1:11 PM

Power

Software Guide 2–3

Hibernation

Hibernation saves your work to a hibernation file on the hard

drive, then shuts down the notebook. When you resume from

Hibernation, your work returns to the screen where you left off. If

a power-on password has been set, the password must be entered

to resume from Hibernation. You can disable Hibernation.

However, if Hibernation is disabled, the system does not

automatically save your work if the notebook reaches a critical

low-battery condition, while power is on or in Standby.

✎

In the Power Options window, Hibernation will not be displayed

as an option if it has been disabled. Enable Hibernation in order

to select it in the Power Options window.

Ä

CAUTION: If the configuration of the notebook system is changed during

Hibernation, resumption from Hibernation may not be possible. When the

notebook is in Hibernation:

■ Do not dock or undock the notebook in a Port Replicator.

■ Do not add or remove memory modules.

■ Do not insert or remove the hard drive.

■ Do not connect or disconnect external devices.

■ Do not insert or remove diskettes, CDs, or DVDs.

■ Do not insert or remove a CardBus PC Card.

306104-001.book Page 3 Friday, December 13, 2002 1:11 PM

2–4 Software Guide

Power

Confirming Hibernation Settings

Hibernation is enabled at the factory. To verify that Hibernation is

enabled:

■ In Windows 2000 Professional, select Start > Settings >

Control Panel > Power Options icon > Hibernate tab. Make

sure that the Enable Hibernate Support check box is selected.

■ In Windows XP, select Start > Control Panel >

Power Options icon > Hibernate tab. Make sure that the

Enable Hibernation check box is selected.

Choosing Standby, Hibernation or

Shutdown

When You Leave Your Work

If you plan to resume shortly: Initiating Standby clears the

screen, uses less power than leaving the notebook on, and your

work returns instantly to the screen when you resume from

Standby. Unless it has been frequently charged and discharged,

a new, fully charged battery pack can support Standby for

several days.

If you plan to resume within 2 weeks: Initiating Hibernation

clears the screen, saves your work to the hard drive, and uses

much less power than Standby. A fully charged battery pack can

support Hibernation indefinitely, or as long as the hard drive

remains in good condition.

If the notebook will be disconnected from external power for

more than 2 weeks: Shutting down the notebook and removing

the battery pack is recommended to extend the life of the battery

pack. For details on battery pack storage, refer on this CD to the

Hardware Guide, “Battery Packs” chapter.

306104-001.book Page 4 Friday, December 13, 2002 1:11 PM

Power

Software Guide 2–5

When the Power Supply Is Uncertain

Make sure that Hibernation remains enabled, especially if you are

operating the notebook on battery power and do not have access

to an external power supply. If the battery pack fails, Hibernation

saves your work to a hibernation file and shuts down the

notebook.

When Using Infrared or Drive Media

Standby and Hibernation interfere with the use of infrared

communication and drive media.

■ If the notebook is in Standby or Hibernation, you cannot

initiate an infrared transmission.

■ If Standby or Hibernation is accidentally initiated while

a drive medium (such as a diskette, disk, CD, or DVD)

is in use:

❏ Your playback may be interrupted.

❏ You may see a warning message: “Putting the computer

into Hibernation or Standby may stop the playback. Do

you want to continue?” Select No.

❏ Resume from Hibernation or Standby by sliding the

power switch.

❏ Audio and video may resume or you may need to restart

the drive medium.

Ä

CAUTION: To prevent possible video and audio degradation and

loss of audio or video playback functionality, do not initiate Standby

or Hibernation while using drive media.

Using the Default Power Settings

The following tables describe the factory power settings on the

notebook. You can change many of these settings according to

your preference. If you want to change the default settings, refer

to “Setting Power Management Options” later in this chapter.

306104-001.book Page 5 Friday, December 13, 2002 1:11 PM

2–6 Software Guide

Power

Turning the Notebook On or Off

Task Procedure Result

Turn on the

notebook.

Slide the power switch.

✎

Sliding the power

switch returns the

notebook to “on”

from any power

mode: Standby,

Hibernation, or

Shutdown.

■ Power/standby

light turns on.

■ Operating

system loads.

Shut down the

notebook.*

Save your work and close

all open applications. Then:

■ In Windows 2000

Professional, select

Start > Shut Down >

What do you want the

computer to do? >

Shut Down, then

select the OK button.

■ In Windows XP, select

Start > Turn Off

Computer > Turn Off.

■ Power/standby

light turns off.

■ Operating

system

shuts down.

■ Notebook

turns off.

Turn off the

display if the

notebook

is closed while

power is on.

No action required. Closing the

notebook activates

the display switch,

which turns off the

display.

*If the system is unresponsive and you are unable to shut down the

notebook with these procedures, refer to “Using Emergency

Shutdown Procedures,” later in this chapter.

306104-001.book Page 6 Friday, December 13, 2002 1:11 PM

Power

Software Guide 2–7

Initiating or Resuming from Hibernation

Task Procedure Result

User-initiated

Hibernation.

With the notebook on, slide

the power switch.

■ In Windows 2000

Professional, select

Start > Shut Down >

Hibernate, then select

the OK button.

■ In Windows XP, select

Start > Turn Off the

Computer > Hibernate.

(If the Hibernate option

is not displayed, press

the

shift key.)

■ Power/standby

light turns off.

■ Screen clears.

System-initiated

Hibernation

(with

Hibernation

enabled).

✎

If the notebook is

attached to AC

power, the system

will not initiate

Hibernation.

✎

If the notebook is

running on battery

power, the system

will initiate

Hibernation after

30 minutes of

notebook

inactivity.

✎

Power settings

and timeouts can

be changed in the

Power Options

window.

■ Power/standby

light turns off.

■ Screen clears.

Resume from

user-initiated or

system-initiated

Hibernation.

Slide the power switch.

■ Power/standby

light turns on.

■ Yo u r wo r k

returns to the

screen.

306104-001.book Page 7 Friday, December 13, 2002 1:11 PM

2–8 Software Guide

Power

Initiating or Resuming from Standby

Task Procedure Result

User-initiated

Standby.

With the notebook on,

press the Standby button.

■ In Windows 2000

Professional, select

Start > Shut Down >

Standby, then select

the OK button.

■ In Windows XP, select

Start > Turn Off the

Computer > Standby.

(If the Standby option

is not displayed, press

the

shift key.)

■ Power/standby

light blinks.

■ Screen clears.

System-initiated

Standby.

✎

If the notebook is

attached to AC

power, the system

will not initiate

Standby.

✎

If the notebook is

running on

batteries, the

system will initiate

Standby after

10 minutes of

notebook

inactivity.

✎

Power settings

and timeouts can

be changed in the

Power Options

window.

■ Power/standby

light blinks.

■ Screen clears.

Resume from

user-initiated or

system-initiated

Standby.

Press the Standby button

or slide the power switch.

■ Power/standby

light turns on.

■ Yo u r wo r k

returns to the

screen.

306104-001.book Page 8 Friday, December 13, 2002 1:11 PM

Power

Software Guide 2–9

Using Emergency Shutdown Procedures

If the notebook is unresponsive and you are unable to use normal

Windows shutdown procedures, try the following emergency

procedures:

■ Press ctrl+alt+delete.

■

Slide and hold the power switch for at least 5 seconds.

■ If you are unable to shut down the notebook with the power

switch, disconnect the notebook from external power and

remove the battery pack.

306104-001.book Page 9 Friday, December 13, 2002 1:11 PM

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Compaq Evo N620c Series Software Manual

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