3com Router 3013 Installation guide

http://www.3com.com/

Router 3000

Installation Guide

Router 3012

Router 3013

Router 3015

Router 3016

Part No. 10014206

Published September 2003

3Com Corporation

350 Campus Drive

Marlborough, MA

01752-3064

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If you are a United States government agency, then this documentation and the software described herein

are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense.

Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995)

or

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associated.

CONTENTS

ABOUT THIS GUIDE

Conventions 5

OVERVIEW

Router 3012 7

Router 3013 and Router 3015 11

Router 3016 14

PREPARING TO INSTALL THE ROUTER

Safety Warnings 19

General Site Requirements 19

Preventing Lightning Damage 21

Workbench Requirements 22

INSTALLING THE ROUTER

Mounting the Router on a Vertical Surface 23

Installing the Router on a Workbench 24

Connecting the Protection Ground Wire 24

Connecting the Power Cable 24

Connecting the Router to the Console Terminal 25

Connecting the Router to the Ethernet 26

Connecting the Router to the WAN 27

Verifying the Installation 33

BOOTING AND CONFIGURING THE ROUTER

Connecting the Router to a Local Console Terminal 35

Setting the Parameters of the Console Terminal 35

Powering on the Router 39

Startup Process 39

Configuration Fundamentals of the Router 40

MAINTAINING THE ROUTER

Software Maintenance 43

Maintaining Router Hardware 52

TROUBLESHOOTING

The Power LED is Off. 55

Nothing is Displayed on the Terminal after Power-On 55

Illegible Characters Display on the Terminal after Power-On 56

OPTIONAL CABLE SPECIFICATIONS

Console Cable 57

AUX Cable 57

Ethernet Cable 58

Serial Interface Cable 59

T1 Cable 64

ISDN Cable 64

TECHNICAL SUPPORT

Online Technical Services 67

Support from Your Network Supplier 68

Support from 3Com 68

Returning Products for Repair 70

Conventions 5

ABOUT THIS GUIDE

This guide describes the 3Com

®

Router 3000 series routers and how to install

hardware, configure and boot software, and maintain software and hardware.

This guide also provides troubleshooting and support information for your router.

Conventions Table 1 and Table 2 list conventions that are used throughout this guide.

Table 1 Notice Icons

Tab le 2 Text Conventions

Icon Notice Type Description

Information note Information that describes important features or

instructions.

Caution Information that alerts you to potential loss of data

or potential damage to an application, system, or

device.

Warning Information that alerts you to potential personal

injury.

Convention Description

Screen

displays

This typeface represents information as it appears on the screen.

Keyboard key

names

If you must press two or more keys simultaneously, the key names are

linked with a plus sign (+), for example:

Press Ctrl+Alt+Del

The words “enter”

and type”

When you see the word “enter” in this guide, you must type

something, and then press Return or Enter. Do not press Return or

Enter when an instruction simply says “type.”

Words in italics Italics are used to:

Emphasize a point.

Denote a new term at the place where it is defined in the text.

Identify menu names, menu commands, and software button names.

Examples:

From the Help menu, select Contents.

Click OK.

Words in bold Boldface type is used to highlight command names. For example,

“Use the display user-interface command to...”

6 CHAPTER : ABOUT THIS GUIDE

1

OVERVIEW

The 3Com

®

Router 3000 series routers provide the following types of interfaces:

■ Ethernet interface

■ Synchronous/asynchronous serial interface

■ Auxiliary (AUX) port

■ ISDN BRI S/T and U port

■ CT1/PRI port

These features allow you to combine the various technologies, such as PSTN/ISDN,

FR (Frame Relay), X.25, leased line, and T1 line, for networking. These multiple

interfaces also allow Router 3000 series routers to interoperate with the products

of other manufacturers on all levels.

Router 3000 routers use three types of memory:

■ Synchronous Dynamic Random Access Memory (SDRAM) — Saves router

operation system software

■ Flash memory — Saves router program files, configuration files and so on

■ Boot ROM — Saves boot and initialization programs of the router

Router 3012 Figure 1 illustrates the Router 3012.

Figure 1 Router 3012

Power LED

100M Ethernet LED

SERIAL0 LED

SERIAL1 LED

AUX LED

System LED

8 CHAPTER 1: OVERVIEW

Figure 2 illustrates the back panel of the Router 3012.

Figure 2 Back Panel of the Router 3012

System Specifications Table 1 lists system specifications for the Router 3012.

LEDs Table 2 lists and describes the LEDs on the front panel of the Router 3012.

Power

switch

Power

input

socket

Console

port

AUX

port

100M

Ethernet

port

Grounding

screw

SERIAL0

SERIAL1

Tabl e 1 System Specifications for the Router 3012

Item Description

Port 1 10/100M Ethernet port

2 synchronous/asynchronous serial interfaces

1 AUX port

1 console port

Processor MPC860T 50MHz

SDRAM 64MB

Flash memory 8MB

Maximum power 20 W

Power supply (external) Input voltage and frequency: 100 to 240V AC (the actual range can

be 80 to 264 V) 50/60Hz

Input current: 0.5A to 1A

Output voltage: 12V

Output current: 4A

Dimensions (W X H X

D, highest arc points of

the plastic panel)

251mm X 42.5 mm X 187mm (9.9in X 1.7in X 7.4in)

Weight 0.75kg (1.65lb)

Operating temperature 0 to 40

0

C (32 to 104

0

F)

Relative humidity 5 to 85% (noncondensing)

Tabl e 2 Router 3012 LEDs

LED Description

POWER Off means that power is not being supplied.

Green means that power is being supplied.

100M ETH Off means that the link is not connected.

Flashing green means that data is being sent or received over the

Ethernet interface.

Router 3012 9

Interface Attributes The Router 3012 provides a console port, an AUX port, a 10/100M Ethernet

interface and a synchronous/asynchronous serial interface. The attributes of these

interfaces are described in the following sections.

Console Port

Table 3 lists attributes of the console port.

AUX Port

Table 4 lists attributes of the AUX port.

SERIAL0 Off means that the link is not connected.

Green means that the link is connected.

Flashing green means that data is being sent or received over the

synchronous/asynchronous port 0.

SERIAL1 Off means that the link is not connected.

Green means that the link is connected.

Flashing green means that data is being sent or received over the

synchronous/asynchronous port 1.

AUX Off means that the link is not connected.

Green means that the link is connected.

Flashing green means that data is being sent or received over the

AUX port.

SYSTEM Flashing green means that the system is properly working.

Always green or off means that the system is not working properly.

Table 2 Router 3012 LEDs (continued)

LED Description

Tab le 3 Attributes of the Console Port

Attribute Description

Connector RJ45

Interface standard Asynchronous EIA/TIA-232

Baud rate 9600 to 115200bps

Defaults to 9600bps

Services Connects with ASCII terminal

Connects with serial interfaces of the local PCs and runs the terminal

emulation program on the PCs

Command line interface

Tab le 4 Attributes of the AUX Port

Attribute Description

Connector RJ45

Interface standard Asynchronous EIA/TIA-232

Baud rate 300 to 115200bps

Services Modem dial-up

Backup

10 CHAPTER 1: OVERVIEW

Ethernet Interface

Table 5 lists attributes of the Ethernet interface.

Synchronous/Asynchronous Serial Interface

Table 6 lists attributes of the synchronous/asynchronous serial interface.

Protocols PPP (Point to Point Protocol)

SLIP (Serial Line Internet Protocol)

MP (Multilink PPP)

Tabl e 5 Attributes of the Fast Ethernet Interface

Attribute Description

Connector RJ45

Frame format Ethernet_II

Ethernet_SNAP

IEEE 802.2

IEEE 802.3

Operating mode 10/100Mbps autosensing

Full duplex/half duplex

Network protocol IP (Internet Protocol)

Novell IPX (Internet Packet Exchange)

Tabl e 6 Attributes of the Synchronous/Asynchronous Serial Interface

Attribute

Description

Synchronous Asynchronous

Connector DB50

Interface standard

and operating

mode

V.24

(EIA/TIA-23

2)

V.35 EIA/TIA-449, X.21 and

EIA-530

V.24 (EIA/TIA-232)

DTE, DCE DTE, DCE DTE DCE

Minimum baud

rate (bps)

1200 1200 1200 1200 300

Maximum baud

rate (bps)

64 k 2.048 M 2.048 M 2.048 M 115.2 k

Services DDN leased line

Terminal access

Backup

Modem dial-up

Backup

Protocols PPP

MP

LAPB (Link Access Protocol-Balanced)

HDLC (High-level Data Link Control)

SDLC (Synchronous Data Link Control)

X.25

Frame Relay

PPP

SLIP

MP

Table 4 Attributes of the AUX Port

Attribute Description

Router 3013 and Router 3015 11

Router 3013 and

Router 3015

Figure 3 illustrates the Router 3013 and Router 3015 routers.

Figure 3 Router 3013 and Router 3015

Figure 4 illustrates the back panel of the Router 3013 and 3015.

Figure 4 Back Panel of the Router 3013 and Router 3015

System Specifications Tabl e 7 lists system specifications for the Router 3013 and Router 3015.

Power LED

100M Ethernet LED

Serial LED

BRI LED

AUX LED

System LED

OFF ON

DC12V

CON AUX 100M ETH SERIAL BRI

Power

switch

Power

input

socket

CON

port

AUX

port

100M

Ethernet

port

SERIAL0

Grounding

screw

BRI port

Tab le 7 System Specifications for the Router 3013 and Router 3015

Item Router 3013 Description Router 3015 Description

Port 1 console port

1 10/100M Ethernet interface

1 AUX port

1 synchronous/asynchronous

serial interface

1 ISDN BRI S/T port

1 console port

1 10/100M Ethernet interface

1 AUX port

1 synchronous/asynchronous serial

interface

1 ISDN BRI U port

Processor MPC860T 50MHz

SDRAM 64 MB

Flash memory 8 MB

Maximum

power

20 W

Power supply

(external)

Input voltage and frequency: 100 to 240V AC (the actual range can be 80 to

264 V) 50/60 Hz

Input current: 0.5 A to 1A

Output voltage: 12V

Output current: 4A

Dimensions (W

X H X D, the

highest arc

points of the

plastic panel)

251mm X 42.5 mm X 187mm (9.9in X 1.7in X 7.4in)

12 CHAPTER 1: OVERVIEW

LEDs Table 8 lists and describes the LEDs on the front panel of the Router 3013 and

Router 3015.

Interface Attributes The Router 3013 and Router 3015 provide a console port, an AUX port, a

10/100M Ethernet interface, a synchronous/asynchronous serial interface, and an

ISDN S/T or U port.

Console Port

Table 9 lists attributes of the console port.

Weight 0.75kg (1.65lb)

Operating

temperature

0 to 40C (32 to 104

0

F)

Operating

humidity

5 to 85% (noncondensing)

Table 7 System Specifications for the Router 3013 and Router 3015 (continued)

Item Router 3013 Description Router 3015 Description

Tabl e 8 Router 3013 and Router 3015 LEDs

LED Description

POWER Off means that power is not being supplied.

Green means that power is being supplied.

100M ETH Off means that the link is not connected.

Flashing green means that data is being sent or received over the

Ethernet interface.

SERIAL Off means that the link is not connected.

Green means that the link is connected.

Flashing green means that data is being sent or received over the

synchronous/asynchronous port.

BRI Off means that no data is being sent or received over the ISDN BRI

port and two B channels are free.

Flashing green means that data is being sent and received over the

ISDN BRI port.

AUX Off means that the link is not connected.

Green means that the link is connected.

Flashing green means that data is being sent or received over the

AUX port.

SYSTEM Flashing green means that the system is properly working.

Always green or off means that the system is incorrectly working.

Tabl e 9 Attributes of the Console Port

Attribute Description

Connector RJ45

Interface standard Asynchronous EIA/TIA-232

Baud rate 9600 to 115200bps (9600bps is the default)

Router 3013 and Router 3015 13

AUX Port

Table 10 lists attributes of the AUX port.

Ethernet Interface

Table 11 lists attributes of the Ethernet interface.

Synchronous/Asynchronous Serial Interface

Table 12 lists attributes of the synchronous/asynchronous serial interface.

Services Connects with ASCII terminal

Connects with serial interfaces of the local PCs and runs the terminal

emulation program on the PCs

Command line interface

Tab le 10 Attributes of the AUX Port

Attribute Description

Connector RJ45

Interface standard Asynchronous EIA/TIA-232

Baud rate 300 to 115200bps

Services Modem dial-up

Backup

Protocols PPP (Point to Point Protocol)

SLIP (Serial Line Internet Protocol)

MP (Multilink PPP)

Tab le 11 Attributes of the Fast Ethernet Interface

Attribute Description

Connector RJ45

Frame format Ethernet_II

Ethernet_SNAP

IEEE 802.2

IEEE 802.3

Operating mode 10/100Mbps autosensing

Full duplex/half duplex

Network protocol IP (Internet Protocol)

Novell IPX (Internet Packet Exchange)

Tab le 12 Attributes of the Synchronous/Asynchronous Serial Interface

Attribute

Description

Synchronous Asynchronous

Connector DB50

Interface standard

and operating

mode

V.24

(EIA/TIA-23

2)

V.35 EIA/TIA-449, X.21 and

EIA-530

V.24 (EIA/TIA-232)

DTE, DCE DTE, DCE DTE DCE

Table 9 Attributes of the Console Port (continued)

Attribute Description

14 CHAPTER 1: OVERVIEW

ISDN S/T and U ports

Table 13 lists attributes of the ISDN S/T and U ports.

Router 3016 Figure 5 illustrates the Router 3016.

Figure 5 Router 3016

Minimum baud

rate (bps)

1200 1200 1200 1200 300

Maximum baud

rate (bps)

64 k 2.048 M 2.048 M 2.048 M 115.2 k

Services DDN leased line

Terminal access

Backup

Modem dial-up

Backup

Protocols PPP

MP

LAPB (Link Access Protocol-Balanced)

HDLC (High-level Data Link Control)

SDLC (Synchronous Data Link Control)

X.25

Frame Relay

PPP

SLIP

MP

Tabl e 13 Attributes of ISDN S/T and U Ports

Attribute Description

Connector RJ45

Protocol standards Complies with ITU-T I.430, Q.921 and Q.931 recommendations

Operating mode ISDN dial-up

ISDN leased line

Services ISDN

ISDN additional services

Multi-subscriber number

Subaddress

Backup

Table 12 Attributes of the Synchronous/Asynchronous Serial Interface (continued)

Attribute

Description

Synchronous Asynchronous

Power LED

Ethernet LED

T1-LNK LED

T1-ACT LED

AUX LED

System LED

Router 3016 15

Figure 6 illustrates the back panel of the Router 3016.

Figure 6 Back Panel of the Router 3016

System Specifications Tabl e 14 lists system specifications for the Router 3016.

LEDs Tabl e 15 lists and describes the LEDs on the Router 3016.

OFF ON

DC12V

CON AUX100METH

CT1/PRI

Power

switch

Power

input

socket

CON

port

AUX

port

100M

Ethernet

port

Grounding

screw

CT1/PRI

port

Tab le 14 System Specifications for the Router 3016

Item Description

Port 1 console port

1 10/100Mbps Ethernet interface

1 AUX port

1 CT1/PRI port

Processor MPC860T 50MHz

SDRAM 64 MB

Flash memory 8 MB

Maximum power 20 W

Power supply (external) Input voltage and frequency: 100 to 240V AC (the actual range can

be 80 to 264 V) 50/60 Hz

Input current: 0.5A to 1A

Output voltage: 12V

Output current: 4A

Dimensions (W X H X

D, the highest arc

points of the plastic

panel)

251mm X 42.5 mm X 187mm (9.9in X 1.7in X 7.4in)

Weight 0.75kg (1.65lb)

Operating temperature 0 to 40

0

C (32 to 104

0

F)

Operating humidity 5 to 85% (noncondensing)

Tab le 15 Router 3016 LEDs

LED Description

POWER Off means that power is not being supplied.

Green means that power is being supplied.

100M ETH Off means that the link is not connected.

Flashing green means that data is being sent from or to the Ethernet

interface.

T1-LNK Off means that the link is not set up.

Green means that the link has been set up.

16 CHAPTER 1: OVERVIEW

Interface Attributes The Router 3016 provides a console port, an AUX port, a 10/100M Ethernet

interface, and a CT1/PRI port.

Console Port

Table 16 lists attributes of the console port.

AUX Port

Table 17 lists attributes of the AUX port.

T1-ACT Off means that no data is being sent or received through the port.

Green means that data is being sent and received through the port.

AUX Off means that no data is being sent or received through the AUX

port.

Green means that the link is connected.

Flashing green means that data is being sent or received over the AUX

port.

SYSTEM Flashing green means that the system is working properly.

On or off means that the system is not working properly

Table 15 Router 3016 LEDs (continued)

LED Description

Tabl e 16 Attributes of the Console Port

Attribute Description

Connector RJ45

Interface standard Asynchronous EIA/TIA-232

Baud rate 9600 to 115200bps

Defaults to 9600bps

Services Connects with ASCII terminal

Connects with serial interfaces of the local PCs and runs the terminal

emulation program on the PCs

Command line interface

Tabl e 17 Attributes of the AUX Port

Attribute Description

Connector RJ45

Interface standard Asynchronous EIA/TIA-232

Baud rate 300 to 115200bps

Services Modem dial-up

Backup

Protocols PPP (Point to Point Protocol)

SLIP (Serial Line Internet Protocol)

MP (Multilink PPP)

Router 3016 17

Ethernet Interface

Table 18 lists attributes of the Ethernet interface.

CT1/PRI Port

Table 19 lists attributes of the CT1/PRI port.

Tab le 18 Attributes of the Fast Ethernet Interface

Attribute Description

Connector RJ45

Frame format Ethernet_II

Ethernet_SNAP

IEEE 802.2

IEEE 802.3

Operating mode 10/100Mbps autosensing

Full duplex/half duplex

Network protocol IP (Internet Protocol)

Novell IPX (Internet Packet Exchange)

Tab le 19 Attributes of the CT1/PRI Port

Attribute Description

Connector RJ45

Interface standard G.703/T1 102 and G.704

Interface rate 1.544Mbps

Operating mode Channelized T1

ISDN PRI

Services Backup

Terminal access

ISDN

Protocols PPP

MP

HDLC

LAPB

X.25 (ITU-T X series Recommendations)

Frame Relay

Q.921

Q.931

Q.SIG

18 CHAPTER 1: OVERVIEW

2

PREPARING TO INSTALL THE ROUTER

Safety Warnings As you prepare to install your router, consider the following safety guidelines:

■ Switch off the power supply before connecting the cables.

■ Keep the router far away from any heat source.

■ To ensure normal heat dissipation, do not stack routers during the installation.

■ Do not keep a router in a damp place, and prevent liquid from getting into the

router.

■ Make sure that the neutral point of the power is grounded properly, to avoid

personal injury.

■ Make sure that the power is off before plugging or unplugging the interface

cards, modules and cables of the router.

■ Before removing the chassis, disconnect all the power cords and external

cables.

■ To avoid damage to the router, connect all the cables correctly, and never

connect telephone cables (including the ISDN lines) to the console or AUX port.

■ During the installation, wear the ESD (Electro-Static Discharge) preventive wrist

strap and ESD-preventive gloves. See the

Static Electricity section in this chapter

for additional information on ESD prevention.

■ 3Com recommends that you use an uninterrupted power supply (UPS) with

your router.

■ To enhance the anti-lightning-strike capability of the router, install a power

arrester at the front end of the power input, and a special arrester at the input

end of the outdoor cable, such as telephone cable, ISDN line or T1/E1 line.

General Site

Requirements

The environment of the installation site influences the performance and lifetime of

the router. In addition, if the router operates in inappropriate working

environment, its performance will become unreliable. The installation site for your

router should meet the following requirements for temperature and humidity,

dust, gases, static electricity, and electromagnetic discharge.

Temperature and

Humidity

To ensure normal operation and to prolong the operational lifetime of the router,

the equipment room must maintain adequate temperature and humidity. If the

equipment room is damp, it is likely to affect the performance of the insulating

material, which may result in electric leakage and lead to metal erosion.

If the equipment room is very dry, the insulating shim will contract, leading to

loosening of the fastening screws. In addition, static electricity will be produced,

which damages the complementary metal-oxide-semiconductor (CMOS) circuit on

20 CHAPTER 2: PREPARING TO INSTALL THE ROUTER

the router. If the equipment is always very hot, the aging process of insulating

materials accelerates, which affects the reliability of the router and even its

operational lifetime. The requirements for the temperature and humidity of the

router installation site are listed in

Table 1.

Tabl e 1 Temperature and Humidity Requirements

Dust Dust is harmful to the safe operation of the router. Dust on the chassis can result

in static absorption and cause faulty contact between metal connection

components or points. Especially when indoor humidity is low, dust is absorbed

more easily which not only shortens the operational lifetime of the equipment, but

also can result in communication failure. The specifications for the dust content

and diameter of the granule within the equipment room are listed in

Table 2.

Tabl e 2 Specification for Dust Content

Gases Besides the dust specification, the equipment room should also meet strict

requirements for the content of salt, acid and sulfide. These harmful gases can

accelerate the metal erosion and the aging process of some parts. The presence of

harmful gases, such as SO

2

, H

2

S, NO

2

, NH

3

, and Cl

2

, should be prevented. The

specific limitation values of these harmful gases are given in

Table 3.

Tabl e 3 Harmful Gas Limitation Values in Equipment Room

Static Electricity Although careful considerations in preventing electrostatic discharge (ESD) have

been taken in the design of the router, if the level of static electricity exceeds a

certain threshold, it will cause great damage to the circuit and even to the entire

router.

On the communication network connected to the router, the electrostatic

induction comes mainly from two aspects: one is from the outside electrical fields,

such as the outdoor high-voltage power cable and lightning, and the other is from

the inside system, such as indoor environment, floor material and the system

structure.

Temperature Relative humidity

0

to 40

0

C (32

0

to 104

0

F) 5% to 85%

Maximum diameter (µ m) 0.5 1 3 5

Maximum density (the number

of granules per cubic meter)

1.4 x 10

7

7 x 10

5

2.4 x 10

5

1.3 x 10

5

Gas Average (mg/m

3

) Maximum (mg/m

3

)

SO

2

0.2 1.5

H

2

S 0.0 0.03

NO

2

0.04 0.15

NH

3

0.05 0.15

Cl

2

0.01 0.3

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