http://www.3com.com/
Router 3000
Installation Guide
Router 3012
Router 3013
Router 3015
Router 3016
Part No. 10014206
Published September 2003
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 2003, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced
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UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private expense.
Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995)
or
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1995) or FAR 52.227-14 (June 1987), whichever is
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associated.
CONTENTS
ABOUT THIS GUIDE
Conventions 5
OVERVIEW
Router 3012 7
Router 3013 and Router 3015 11
Router 3016 14
PREPARING TO INSTALL THE ROUTER
Safety Warnings 19
General Site Requirements 19
Preventing Lightning Damage 21
Workbench Requirements 22
INSTALLING THE ROUTER
Mounting the Router on a Vertical Surface 23
Installing the Router on a Workbench 24
Connecting the Protection Ground Wire 24
Connecting the Power Cable 24
Connecting the Router to the Console Terminal 25
Connecting the Router to the Ethernet 26
Connecting the Router to the WAN 27
Verifying the Installation 33
BOOTING AND CONFIGURING THE ROUTER
Connecting the Router to a Local Console Terminal 35
Setting the Parameters of the Console Terminal 35
Powering on the Router 39
Startup Process 39
Configuration Fundamentals of the Router 40
MAINTAINING THE ROUTER
Software Maintenance 43
Maintaining Router Hardware 52
TROUBLESHOOTING
The Power LED is Off. 55
Nothing is Displayed on the Terminal after Power-On 55
Illegible Characters Display on the Terminal after Power-On 56
OPTIONAL CABLE SPECIFICATIONS
Console Cable 57
AUX Cable 57
Ethernet Cable 58
Serial Interface Cable 59
T1 Cable 64
ISDN Cable 64
TECHNICAL SUPPORT
Online Technical Services 67
Support from Your Network Supplier 68
Support from 3Com 68
Returning Products for Repair 70
Conventions 5
ABOUT THIS GUIDE
This guide describes the 3Com
®
Router 3000 series routers and how to install
hardware, configure and boot software, and maintain software and hardware.
This guide also provides troubleshooting and support information for your router.
Conventions Table 1 and Table 2 list conventions that are used throughout this guide.
Table 1 Notice Icons
Tab le 2 Text Conventions
Icon Notice Type Description
Information note Information that describes important features or
instructions.
Caution Information that alerts you to potential loss of data
or potential damage to an application, system, or
device.
Warning Information that alerts you to potential personal
injury.
Convention Description
Screen
displays
This typeface represents information as it appears on the screen.
Keyboard key
names
If you must press two or more keys simultaneously, the key names are
linked with a plus sign (+), for example:
Press Ctrl+Alt+Del
The words “enter”
and type”
When you see the word “enter” in this guide, you must type
something, and then press Return or Enter. Do not press Return or
Enter when an instruction simply says “type.”
Words in italics Italics are used to:
Emphasize a point.
Denote a new term at the place where it is defined in the text.
Identify menu names, menu commands, and software button names.
Examples:
From the Help menu, select Contents.
Click OK.
Words in bold Boldface type is used to highlight command names. For example,
“Use the display user-interface command to...”
6 CHAPTER : ABOUT THIS GUIDE
1
OVERVIEW
The 3Com
®
Router 3000 series routers provide the following types of interfaces:
■ Ethernet interface
■ Synchronous/asynchronous serial interface
■ Auxiliary (AUX) port
■ ISDN BRI S/T and U port
■ CT1/PRI port
These features allow you to combine the various technologies, such as PSTN/ISDN,
FR (Frame Relay), X.25, leased line, and T1 line, for networking. These multiple
interfaces also allow Router 3000 series routers to interoperate with the products
of other manufacturers on all levels.
Router 3000 routers use three types of memory:
■ Synchronous Dynamic Random Access Memory (SDRAM) — Saves router
operation system software
■ Flash memory — Saves router program files, configuration files and so on
■ Boot ROM — Saves boot and initialization programs of the router
Router 3012 Figure 1 illustrates the Router 3012.
Figure 1 Router 3012
Power LED
100M Ethernet LED
SERIAL0 LED
SERIAL1 LED
AUX LED
System LED
8 CHAPTER 1: OVERVIEW
Figure 2 illustrates the back panel of the Router 3012.
Figure 2 Back Panel of the Router 3012
System Specifications Table 1 lists system specifications for the Router 3012.
LEDs Table 2 lists and describes the LEDs on the front panel of the Router 3012.
Power
switch
Power
input
socket
Console
port
AUX
port
100M
Ethernet
port
Grounding
screw
SERIAL0
SERIAL1
Tabl e 1 System Specifications for the Router 3012
Item Description
Port 1 10/100M Ethernet port
2 synchronous/asynchronous serial interfaces
1 AUX port
1 console port
Processor MPC860T 50MHz
SDRAM 64MB
Flash memory 8MB
Maximum power 20 W
Power supply (external) Input voltage and frequency: 100 to 240V AC (the actual range can
be 80 to 264 V) 50/60Hz
Input current: 0.5A to 1A
Output voltage: 12V
Output current: 4A
Dimensions (W X H X
D, highest arc points of
the plastic panel)
251mm X 42.5 mm X 187mm (9.9in X 1.7in X 7.4in)
Weight 0.75kg (1.65lb)
Operating temperature 0 to 40
0
C (32 to 104
0
F)
Relative humidity 5 to 85% (noncondensing)
Tabl e 2 Router 3012 LEDs
LED Description
POWER Off means that power is not being supplied.
Green means that power is being supplied.
100M ETH Off means that the link is not connected.
Flashing green means that data is being sent or received over the
Ethernet interface.
Router 3012 9
Interface Attributes The Router 3012 provides a console port, an AUX port, a 10/100M Ethernet
interface and a synchronous/asynchronous serial interface. The attributes of these
interfaces are described in the following sections.
Console Port
Table 3 lists attributes of the console port.
AUX Port
Table 4 lists attributes of the AUX port.
SERIAL0 Off means that the link is not connected.
Green means that the link is connected.
Flashing green means that data is being sent or received over the
synchronous/asynchronous port 0.
SERIAL1 Off means that the link is not connected.
Green means that the link is connected.
Flashing green means that data is being sent or received over the
synchronous/asynchronous port 1.
AUX Off means that the link is not connected.
Green means that the link is connected.
Flashing green means that data is being sent or received over the
AUX port.
SYSTEM Flashing green means that the system is properly working.
Always green or off means that the system is not working properly.
Table 2 Router 3012 LEDs (continued)
LED Description
Tab le 3 Attributes of the Console Port
Attribute Description
Connector RJ45
Interface standard Asynchronous EIA/TIA-232
Baud rate 9600 to 115200bps
Defaults to 9600bps
Services Connects with ASCII terminal
Connects with serial interfaces of the local PCs and runs the terminal
emulation program on the PCs
Command line interface
Tab le 4 Attributes of the AUX Port
Attribute Description
Connector RJ45
Interface standard Asynchronous EIA/TIA-232
Baud rate 300 to 115200bps
Services Modem dial-up
Backup
10 CHAPTER 1: OVERVIEW
Ethernet Interface
Table 5 lists attributes of the Ethernet interface.
Synchronous/Asynchronous Serial Interface
Table 6 lists attributes of the synchronous/asynchronous serial interface.
Protocols PPP (Point to Point Protocol)
SLIP (Serial Line Internet Protocol)
MP (Multilink PPP)
Tabl e 5 Attributes of the Fast Ethernet Interface
Attribute Description
Connector RJ45
Frame format Ethernet_II
Ethernet_SNAP
IEEE 802.2
IEEE 802.3
Operating mode 10/100Mbps autosensing
Full duplex/half duplex
Network protocol IP (Internet Protocol)
Novell IPX (Internet Packet Exchange)
Tabl e 6 Attributes of the Synchronous/Asynchronous Serial Interface
Attribute
Description
Synchronous Asynchronous
Connector DB50
Interface standard
and operating
mode
V.24
(EIA/TIA-23
2)
V.35 EIA/TIA-449, X.21 and
EIA-530
V.24 (EIA/TIA-232)
DTE, DCE DTE, DCE DTE DCE
Minimum baud
rate (bps)
1200 1200 1200 1200 300
Maximum baud
rate (bps)
64 k 2.048 M 2.048 M 2.048 M 115.2 k
Services DDN leased line
Terminal access
Backup
Modem dial-up
Backup
Protocols PPP
MP
LAPB (Link Access Protocol-Balanced)
HDLC (High-level Data Link Control)
SDLC (Synchronous Data Link Control)
X.25
Frame Relay
PPP
SLIP
MP
Table 4 Attributes of the AUX Port
Attribute Description
Router 3013 and Router 3015 11
Router 3013 and
Router 3015
Figure 3 illustrates the Router 3013 and Router 3015 routers.
Figure 3 Router 3013 and Router 3015
Figure 4 illustrates the back panel of the Router 3013 and 3015.
Figure 4 Back Panel of the Router 3013 and Router 3015
System Specifications Tabl e 7 lists system specifications for the Router 3013 and Router 3015.
Power LED
100M Ethernet LED
Serial LED
BRI LED
AUX LED
System LED
OFF ON
DC12V
CON AUX 100M ETH SERIAL BRI
Power
switch
Power
input
socket
CON
port
AUX
port
100M
Ethernet
port
SERIAL0
Grounding
screw
BRI port
Tab le 7 System Specifications for the Router 3013 and Router 3015
Item Router 3013 Description Router 3015 Description
Port 1 console port
1 10/100M Ethernet interface
1 AUX port
1 synchronous/asynchronous
serial interface
1 ISDN BRI S/T port
1 console port
1 10/100M Ethernet interface
1 AUX port
1 synchronous/asynchronous serial
interface
1 ISDN BRI U port
Processor MPC860T 50MHz
SDRAM 64 MB
Flash memory 8 MB
Maximum
power
20 W
Power supply
(external)
Input voltage and frequency: 100 to 240V AC (the actual range can be 80 to
264 V) 50/60 Hz
Input current: 0.5 A to 1A
Output voltage: 12V
Output current: 4A
Dimensions (W
X H X D, the
highest arc
points of the
plastic panel)
251mm X 42.5 mm X 187mm (9.9in X 1.7in X 7.4in)
12 CHAPTER 1: OVERVIEW
LEDs Table 8 lists and describes the LEDs on the front panel of the Router 3013 and
Router 3015.
Interface Attributes The Router 3013 and Router 3015 provide a console port, an AUX port, a
10/100M Ethernet interface, a synchronous/asynchronous serial interface, and an
ISDN S/T or U port.
Console Port
Table 9 lists attributes of the console port.
Weight 0.75kg (1.65lb)
Operating
temperature
0 to 40C (32 to 104
0
F)
Operating
humidity
5 to 85% (noncondensing)
Table 7 System Specifications for the Router 3013 and Router 3015 (continued)
Item Router 3013 Description Router 3015 Description
Tabl e 8 Router 3013 and Router 3015 LEDs
LED Description
POWER Off means that power is not being supplied.
Green means that power is being supplied.
100M ETH Off means that the link is not connected.
Flashing green means that data is being sent or received over the
Ethernet interface.
SERIAL Off means that the link is not connected.
Green means that the link is connected.
Flashing green means that data is being sent or received over the
synchronous/asynchronous port.
BRI Off means that no data is being sent or received over the ISDN BRI
port and two B channels are free.
Flashing green means that data is being sent and received over the
ISDN BRI port.
AUX Off means that the link is not connected.
Green means that the link is connected.
Flashing green means that data is being sent or received over the
AUX port.
SYSTEM Flashing green means that the system is properly working.
Always green or off means that the system is incorrectly working.
Tabl e 9 Attributes of the Console Port
Attribute Description
Connector RJ45
Interface standard Asynchronous EIA/TIA-232
Baud rate 9600 to 115200bps (9600bps is the default)
Router 3013 and Router 3015 13
AUX Port
Table 10 lists attributes of the AUX port.
Ethernet Interface
Table 11 lists attributes of the Ethernet interface.
Synchronous/Asynchronous Serial Interface
Table 12 lists attributes of the synchronous/asynchronous serial interface.
Services Connects with ASCII terminal
Connects with serial interfaces of the local PCs and runs the terminal
emulation program on the PCs
Command line interface
Tab le 10 Attributes of the AUX Port
Attribute Description
Connector RJ45
Interface standard Asynchronous EIA/TIA-232
Baud rate 300 to 115200bps
Services Modem dial-up
Backup
Protocols PPP (Point to Point Protocol)
SLIP (Serial Line Internet Protocol)
MP (Multilink PPP)
Tab le 11 Attributes of the Fast Ethernet Interface
Attribute Description
Connector RJ45
Frame format Ethernet_II
Ethernet_SNAP
IEEE 802.2
IEEE 802.3
Operating mode 10/100Mbps autosensing
Full duplex/half duplex
Network protocol IP (Internet Protocol)
Novell IPX (Internet Packet Exchange)
Tab le 12 Attributes of the Synchronous/Asynchronous Serial Interface
Attribute
Description
Synchronous Asynchronous
Connector DB50
Interface standard
and operating
mode
V.24
(EIA/TIA-23
2)
V.35 EIA/TIA-449, X.21 and
EIA-530
V.24 (EIA/TIA-232)
DTE, DCE DTE, DCE DTE DCE
Table 9 Attributes of the Console Port (continued)
Attribute Description
14 CHAPTER 1: OVERVIEW
ISDN S/T and U ports
Table 13 lists attributes of the ISDN S/T and U ports.
Router 3016 Figure 5 illustrates the Router 3016.
Figure 5 Router 3016
Minimum baud
rate (bps)
1200 1200 1200 1200 300
Maximum baud
rate (bps)
64 k 2.048 M 2.048 M 2.048 M 115.2 k
Services DDN leased line
Terminal access
Backup
Modem dial-up
Backup
Protocols PPP
MP
LAPB (Link Access Protocol-Balanced)
HDLC (High-level Data Link Control)
SDLC (Synchronous Data Link Control)
X.25
Frame Relay
PPP
SLIP
MP
Tabl e 13 Attributes of ISDN S/T and U Ports
Attribute Description
Connector RJ45
Protocol standards Complies with ITU-T I.430, Q.921 and Q.931 recommendations
Operating mode ISDN dial-up
ISDN leased line
Services ISDN
ISDN additional services
Multi-subscriber number
Subaddress
Backup
Table 12 Attributes of the Synchronous/Asynchronous Serial Interface (continued)
Attribute
Description
Synchronous Asynchronous
Power LED
Ethernet LED
T1-LNK LED
T1-ACT LED
AUX LED
System LED
Router 3016 15
Figure 6 illustrates the back panel of the Router 3016.
Figure 6 Back Panel of the Router 3016
System Specifications Tabl e 14 lists system specifications for the Router 3016.
LEDs Tabl e 15 lists and describes the LEDs on the Router 3016.
OFF ON
DC12V
CON AUX100METH
CT1/PRI
Power
switch
Power
input
socket
CON
port
AUX
port
100M
Ethernet
port
Grounding
screw
CT1/PRI
port
Tab le 14 System Specifications for the Router 3016
Item Description
Port 1 console port
1 10/100Mbps Ethernet interface
1 AUX port
1 CT1/PRI port
Processor MPC860T 50MHz
SDRAM 64 MB
Flash memory 8 MB
Maximum power 20 W
Power supply (external) Input voltage and frequency: 100 to 240V AC (the actual range can
be 80 to 264 V) 50/60 Hz
Input current: 0.5A to 1A
Output voltage: 12V
Output current: 4A
Dimensions (W X H X
D, the highest arc
points of the plastic
panel)
251mm X 42.5 mm X 187mm (9.9in X 1.7in X 7.4in)
Weight 0.75kg (1.65lb)
Operating temperature 0 to 40
0
C (32 to 104
0
F)
Operating humidity 5 to 85% (noncondensing)
Tab le 15 Router 3016 LEDs
LED Description
POWER Off means that power is not being supplied.
Green means that power is being supplied.
100M ETH Off means that the link is not connected.
Flashing green means that data is being sent from or to the Ethernet
interface.
T1-LNK Off means that the link is not set up.
Green means that the link has been set up.
16 CHAPTER 1: OVERVIEW
Interface Attributes The Router 3016 provides a console port, an AUX port, a 10/100M Ethernet
interface, and a CT1/PRI port.
Console Port
Table 16 lists attributes of the console port.
AUX Port
Table 17 lists attributes of the AUX port.
T1-ACT Off means that no data is being sent or received through the port.
Green means that data is being sent and received through the port.
AUX Off means that no data is being sent or received through the AUX
port.
Green means that the link is connected.
Flashing green means that data is being sent or received over the AUX
port.
SYSTEM Flashing green means that the system is working properly.
On or off means that the system is not working properly
Table 15 Router 3016 LEDs (continued)
LED Description
Tabl e 16 Attributes of the Console Port
Attribute Description
Connector RJ45
Interface standard Asynchronous EIA/TIA-232
Baud rate 9600 to 115200bps
Defaults to 9600bps
Services Connects with ASCII terminal
Connects with serial interfaces of the local PCs and runs the terminal
emulation program on the PCs
Command line interface
Tabl e 17 Attributes of the AUX Port
Attribute Description
Connector RJ45
Interface standard Asynchronous EIA/TIA-232
Baud rate 300 to 115200bps
Services Modem dial-up
Backup
Protocols PPP (Point to Point Protocol)
SLIP (Serial Line Internet Protocol)
MP (Multilink PPP)
Router 3016 17
Ethernet Interface
Table 18 lists attributes of the Ethernet interface.
CT1/PRI Port
Table 19 lists attributes of the CT1/PRI port.
Tab le 18 Attributes of the Fast Ethernet Interface
Attribute Description
Connector RJ45
Frame format Ethernet_II
Ethernet_SNAP
IEEE 802.2
IEEE 802.3
Operating mode 10/100Mbps autosensing
Full duplex/half duplex
Network protocol IP (Internet Protocol)
Novell IPX (Internet Packet Exchange)
Tab le 19 Attributes of the CT1/PRI Port
Attribute Description
Connector RJ45
Interface standard G.703/T1 102 and G.704
Interface rate 1.544Mbps
Operating mode Channelized T1
ISDN PRI
Services Backup
Terminal access
ISDN
Protocols PPP
MP
HDLC
LAPB
X.25 (ITU-T X series Recommendations)
Frame Relay
Q.921
Q.931
Q.SIG
18 CHAPTER 1: OVERVIEW
2
PREPARING TO INSTALL THE ROUTER
Safety Warnings As you prepare to install your router, consider the following safety guidelines:
■ Switch off the power supply before connecting the cables.
■ Keep the router far away from any heat source.
■ To ensure normal heat dissipation, do not stack routers during the installation.
■ Do not keep a router in a damp place, and prevent liquid from getting into the
router.
■ Make sure that the neutral point of the power is grounded properly, to avoid
personal injury.
■ Make sure that the power is off before plugging or unplugging the interface
cards, modules and cables of the router.
■ Before removing the chassis, disconnect all the power cords and external
cables.
■ To avoid damage to the router, connect all the cables correctly, and never
connect telephone cables (including the ISDN lines) to the console or AUX port.
■ During the installation, wear the ESD (Electro-Static Discharge) preventive wrist
strap and ESD-preventive gloves. See the
Static Electricity section in this chapter
for additional information on ESD prevention.
■ 3Com recommends that you use an uninterrupted power supply (UPS) with
your router.
■ To enhance the anti-lightning-strike capability of the router, install a power
arrester at the front end of the power input, and a special arrester at the input
end of the outdoor cable, such as telephone cable, ISDN line or T1/E1 line.
General Site
Requirements
The environment of the installation site influences the performance and lifetime of
the router. In addition, if the router operates in inappropriate working
environment, its performance will become unreliable. The installation site for your
router should meet the following requirements for temperature and humidity,
dust, gases, static electricity, and electromagnetic discharge.
Temperature and
Humidity
To ensure normal operation and to prolong the operational lifetime of the router,
the equipment room must maintain adequate temperature and humidity. If the
equipment room is damp, it is likely to affect the performance of the insulating
material, which may result in electric leakage and lead to metal erosion.
If the equipment room is very dry, the insulating shim will contract, leading to
loosening of the fastening screws. In addition, static electricity will be produced,
which damages the complementary metal-oxide-semiconductor (CMOS) circuit on
20 CHAPTER 2: PREPARING TO INSTALL THE ROUTER
the router. If the equipment is always very hot, the aging process of insulating
materials accelerates, which affects the reliability of the router and even its
operational lifetime. The requirements for the temperature and humidity of the
router installation site are listed in
Table 1.
Tabl e 1 Temperature and Humidity Requirements
Dust Dust is harmful to the safe operation of the router. Dust on the chassis can result
in static absorption and cause faulty contact between metal connection
components or points. Especially when indoor humidity is low, dust is absorbed
more easily which not only shortens the operational lifetime of the equipment, but
also can result in communication failure. The specifications for the dust content
and diameter of the granule within the equipment room are listed in
Table 2.
Tabl e 2 Specification for Dust Content
Gases Besides the dust specification, the equipment room should also meet strict
requirements for the content of salt, acid and sulfide. These harmful gases can
accelerate the metal erosion and the aging process of some parts. The presence of
harmful gases, such as SO
2
, H
2
S, NO
2
, NH
3
, and Cl
2
, should be prevented. The
specific limitation values of these harmful gases are given in
Table 3.
Tabl e 3 Harmful Gas Limitation Values in Equipment Room
Static Electricity Although careful considerations in preventing electrostatic discharge (ESD) have
been taken in the design of the router, if the level of static electricity exceeds a
certain threshold, it will cause great damage to the circuit and even to the entire
router.
On the communication network connected to the router, the electrostatic
induction comes mainly from two aspects: one is from the outside electrical fields,
such as the outdoor high-voltage power cable and lightning, and the other is from
the inside system, such as indoor environment, floor material and the system
structure.
Temperature Relative humidity
0
0
to 40
0
C (32
0
to 104
0
F) 5% to 85%
Maximum diameter (µ m) 0.5 1 3 5
Maximum density (the number
of granules per cubic meter)
1.4 x 10
7
7 x 10
5
2.4 x 10
5
1.3 x 10
5
Gas Average (mg/m
3
) Maximum (mg/m
3
)
SO
2
0.2 1.5
H
2
S 0.0 0.03
NO
2
0.04 0.15
NH
3
0.05 0.15
Cl
2
0.01 0.3
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