Polycom MGC-25 User manual

Category
Software
Type
User manual

This manual is also suitable for

MGC 25
Getting Started Guide
Version
9.0.4
| August 2010 | DOC2232A
Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s
products are trademarks and/or service marks of Polycom, Inc., and are registered and/or
common-law marks in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending
patent applications held by Polycom, Inc.
© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
Under the law, reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with
respect to the software contained within its products. The software is protected by United States
copyright laws and international treaty provision. Therefore, you must treat the software like any
other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc.,
is not responsible for printing or clerical errors. Information in this document is subject to change
without notice.
Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC
Rules. Test limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate
radio-frequency energy and, if not installed and used
in accordance with the instruction manuals, may
cause harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the
user will be required to correct the interference at his
or her own expense.
Part 68: Network Registration Number. This
equipment is registered with the FCC in accordance
with Part 68 of the FCC Rules. This equipment is
identified by the FCC registration number.
If requested, the FCC registration Number and REN
must be provided to the telephone company.
Any repairs to this equipment must be carried out by
Polycom Inc., or our designated agent. This
stipulation is required by the FCC and applies during
and after the warranty period.
Canadian Department of Communications (EC)
Polycom Inc., declares that the MGC-50 and
MGC-100 with NET-2/4/8 cards are in conformity with
the following relevant harmonized standards:
EN 60950: 1992 Including Amendments 1,2,3 & 4
EN 55022: 1994
EN 50082: 1997
Following the provisions of the Council Directive
1999/EC on radio and telecommunication terminal
equipment and the recognition of its conformity.
Notice: The Industry Canada label identifies certified
equipment. This certification means that the
equipment meets telecommunication network
protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The
Department does not guarantee the equipment will
operate to the user's satisfaction.
Before installing this equipment, users should ensure
that it is permissible to be connected to the facilities
of the local telecommunications company. The
equipment must also be installed using an acceptable
method of connection. The customer should be
aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give
the telecommunications company causes to request
the user to disconnect the equipment.
Users should ensure for their own protection that the
electrical ground connections of the power utility,
telephone lines and internal metallic water pipe
system, if present, are connected together. This
precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such
connections themselves, but should contact the
appropriate electric inspection authority, or
electrician, as appropriate.
Regulatory Notices
Russian Communication Certificate
MGC-25 complies with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15.
Chinese Communication Certificate
Korean Communication Certificate
i
Table of Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
General Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Placement of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Network Equipment, Numbers and Addresses . . . . . . . . . . . . 1-3
MGC-25 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Hardware Description and Installation . . . . . . . . . . . . . . . . . 2-1
Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
MGC-25 LCD Display Window . . . . . . . . . . . . . . . . . . . . . . . 2-3
Working With the LCD Display Window . . . . . . . . . . . . . . 2-3
System Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Net Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Manual System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Installing the MGC-25 in a Rack . . . . . . . . . . . . . . . . . . . . . . 2-8
Placing the MGC-25 on a Desktop . . . . . . . . . . . . . . . . . . . . . 2-9
Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Powering Up the System . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Initial System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Initial IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Installing the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Starting the MGC Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
MGC-25 Getting Started Guide
ii
Defining an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Configuring the Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Network Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . 3-9
Modifying Network Services . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Conference Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
On-demand Conferences (Reservationless Conferencing) . . . . . . . . . 4-1
Ad Hoc Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Scheduled Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Video Conference Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Default Reservation Templates . . . . . . . . . . . . . . . . . . . . . . . 5-1
Starting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Viewing the Conference Dial-in Properties . . . . . . . . . . . . . . 5-4
Connecting to a Conference/Entry Queue . . . . . . . . . . . . . . . . . . . . . 5-5
Dialing-in to a Conference/Entry Queue . . . . . . . . . . . . . . . . 5-5
Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
General Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Monitoring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Listing Participants in the Browser and Status Panes . . . . 5-10
Participant Level Monitoring . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Operations Performed During On Going Conferences . . . . . . . . . . 5-13
Adding a Participant to a Conference . . . . . . . . . . . . . . . . . 5-13
Defining Dial-out Participants . . . . . . . . . . . . . . . . . . . . . . 5-13
Making Dial-Out Connections . . . . . . . . . . . . . . . . . . . . . . . 5-18
Disconnecting Participants . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Muting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Locking and Unlocking a Conference . . . . . . . . . . . . . . . . . 5-21
Changing the Conference Duration . . . . . . . . . . . . . . . . . . . 5-22
Terminating a Conference Manually . . . . . . . . . . . . . . . . . . 5-24
iii
Changing the Layout in a Continuous Presence Conference 5-25
Defining a New Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-1
Defining a New Audio Only Entry Queue . . . . . . . . . . . . . . . . . . . . . 6-1
Defining an On Going Audio Conference . . . . . . . . . . . . . . . . . . . . . 6-5
Defining a New Audio Only Meeting Room . . . . . . . . . . . . . . . . . . . 6-9
Defining a New Video Conference . . . . . . . . . . . . . . . . . . . . . 7-1
Defining a New Video Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Setting an Entry Queue as Default . . . . . . . . . . . . . . . . . . . . . 7-4
Creating a Target Conference from an Entry Queue . . . . . . . . . . . . . 7-5
Creating an On Going Video Conference . . . . . . . . . . . . . . . . . . . . . . 7-6
Defining a New Video Meeting Room . . . . . . . . . . . . . . . . . . . . . . . 7-12
MGC-25 Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
MGC-25 Resources Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
MCU System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
MCU Card Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Listing the Installed Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Viewing Module Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Viewing the IP Card Properties . . . . . . . . . . . . . . . . . . . . . 8-13
MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Appendix A: Default Templates . . . . . . . . . . . . . . . . . . . . . . . A-1
Default-Audio - Conference Template Properties . . . . . . . . .A-2
Default_COP - Conference Template Properties . . . . . . . . . .A-5
Default_Video - Conference Template Properties . . . . . . . . .A-9
Software CP - Conference Template Properties . . . . . . . . . .A-13
Video-Switch - Conference Template Properties . . . . . . . . .A-17
MGC-25 Getting Started Guide
iv
1-1
1
Before You Begin
This Getting Started Guide provides information on installation and basic
operation of your MGC-25. For more information on defining and running
conferences, defining IVR services and managing the system, refer to the
MGC Manager Users Guide Volumes I & II and the MGC Administrators
Guide included with the system. References to the relevant chapters of these
guides are included throughout this Getting Started Guide.
System Overview
The MGC-25 is a multi-network solution that provides you with
feature-rich, economical and easy-to-use multipoint voice, video and
gateway conferencing.
Polycom MGC-25 highlights:
A compact, ready-to-go multipoint conferencing and gateway solution
Easy installation
An easy start with preset configurations for voice, video, unified and
gateway conferencing
Easy field upgrades
A rich feature set providing high value and cost-effective conferencing
Ad Hoc conference capabilities and a complete set of scheduling and
management tools
Unmatched performance with high quality video and audio
Quality of Service for IP networks
This is an example of notes that you may encounter throughout this guide.
MGC-25 Getting Started Guide
1-2
Safety Requirements
For your protection, please read these safety instructions completely before
operating the equipment.
Look carefully for potential hazards in your work area: moist floors,
ungrounded power cables, frayed power cords, missing safety grounds
and so forth.
Locate the main circuit breaker within the room.
Locate the emergency power OFF switch within the room.
Never assume that power is disconnected from a circuit.
Only use the power cord supplied with the system.
The power cord should only be connected to a power outlet that has a
protective ground contact.
Ensure that the power cord is easily accessible from the back of the
system at all times.
When moving the system, the LCD Display door must always be closed.
Place the equipment in a well-ventilated area where the vents are free
from obstruction.
Do not place heavy objects directly on top of the MGC-25.
Do not use liquids around your equipment.
Never open or disassemble this equipment.
Chapter 1 - Before You Begin
1-3
General Site Requirements
This section describes the requirements your site must meet for the safe
installation and operation of the system.
Placement of the System
Place the MGC-25 on a hard, flat surface such as a desktop or mount it on a
rack. For more information, see Chapter 2, “Installing the MGC-25 in a
Rack” on page 2-8.
The airflow of the MGC-25 is from front to back. Be sure that the areas in the
front and back of the system are clear for proper ventilation.
Network Equipment, Numbers and Addresses
Obtain the following information from your network administrator:
IP address for the MGC-25
Subnet Mask for the MGC-25
Default Gateway IP Address (optional)
Gatekeeper IP Address, if applicable
For ISDN configurations, obtain the following definitions of your equipment
and information from your network service provider:
PRI line(s) or Leased Line(s)
Directory number range(s)
Switch Type
Line Coding
Line Framing
Numbering Plan
Numbering Type
When mounting the system on a rack, always use brackets or a shelf. Never
install the MGC-25 system by only fastening the front screws to the rack.
If the MGC-25 has to be connected to the public ISDN network, an external
CSU or similar equipment is needed.
MGC-25 Getting Started Guide
1-4
MGC-25 Specifications
Table 1-1 lists the specifications of the MGC-25 unit.
Table 1-1: MGC-25 Unit Specifications
Physical
Height 2U (88.90 mm)
Width 19” (48 cm)
Depth 19” (48 cm)
Weight Up to 31 lb (14 kg)
Free space above MCU not required
Power Supply
AC Input 100–240 VAC, 50/60 Hz
Power Consumption
AC Maximum Power
consumption
AC Voltage–up to 2 AMP at 100 VAC, 1 AMP at
240 VAC
Environment
Operating temperature 10°–40°C (50°–104°F)
Storage temperature -40°–70°C (40°–158°F)
Relative humidity 15%-90% no condensing
Operating altitude Up to approx. 3,000 m (10,000 ft.)
Storage altitude Up to approx. 12,000 m (40,000 ft.)
Operating ESD +8 kV
Storage ESD +15kV
Diagnostics
Power up Yes
On-line Yes
Remote Yes
Chapter 1 - Before You Begin
1-5
External Communications
Data rates 6 Kbps–1920 Kbps (E1)
Network interfaces ISDN: T1 PRI, E1 PRI, Multirate ISDN (H0),
NFAS, Leased Lines: T1/E1
T1-CAS lines
H.323 & SIP: LAN
Clock synchronization Synchronizes to external network
Local/Remote External Equipment
Operator workstations LAN/RS-232/Modem/Internet
Reservation systems LAN/Internet/Modem
Table 1-1: MGC-25 Unit Specifications
MGC-25 Getting Started Guide
1-6
2-1
2
Hardware Description and
Installation
Be sure to follow the safety precautions on page 1-2 before installing your
system.
Hardware Description
Front Panel
The MGC-25 front panel includes an LCD Display window which indicates
system and network statuses.
LCD Display
Window
Power LED indicator
Status LED indicator
Front brackets
MGC-25 Getting Started Guide
2-2
Rear Panel
The MGC-25 rear panel includes interfaces for two PRI connections, two
LAN connections, one Control LAN connection, a power cable, power
switch, cooling fan and interfaces for Polycom Support personnel.
Dongle
The Polycom MGC-25 Dongle is a hardware key that is installed in the
parallel port on the rear panel. This device contains configuration and
licensing data that is necessary for your system to function.
Never remove the dongle unless instructed by authorized support personnel.
Do not remove or damage the dongle label.
Chapter 2 - Hardware Description and Installation
2-3
MGC-25 LCD Display Window
Open the panel door to access buttons for scrolling through the LCD screens
and configuring the system.
Working With the LCD Display Window
The LCD display window enables you to configure the MCU IP address and
view system status information without connecting to any external device.
The first time you use the MGC-25, the IP Configuration screen is displayed.
To navigate within an LCD Display:
Using the arrow buttons next to the LCD display window, you can navigate
within an LCD display to choose options, view system status, modify the
MCU IP address, save data and cancel parameter modifications.
To scroll vertically in a display, use the up/down ( /) buttons.
On some displays, OK and Cancel options appear. To select one of these
options, use the up/down ( /) and left/right ( / ) buttons to
highlight the desired option and then press the Select ( ) button to
execute the operation.
When modifying the parameters on the IP Configuration display, navigation
works differently.
MGC-25 Getting Started Guide
2-4
System Idle Display
When there are no actions being performed via the LCD Display or no alarms
detected, the following information is displayed:
Product Name
IP Address
Configuration Name
Active Alarms Status
This display is shown whenever there have not been any actions performed
via the LCD Display for 30 seconds.
Main Menu
To access the Main Menu from the System Idle display, press any button.
The Main Menu in the LCD window includes four options:
Active Alarms - displays network and system errors, if any
Net Status - displays the status of each network connection
IP Configuration - displays the IP address, Subnet Mask and Default
Gateway addresses. You can configure these values.
System Reset - resets the system
To access an option, scroll with the up/down ( / ) buttons until the desired
option is selected, and then press the Select ( ) button.
Chapter 2 - Hardware Description and Installation
2-5
Active Alarms
To access the Active Alarms, select the first option from the MGC-25 Main
menu.
If there are no active alarms, selecting the Active Alarms option shows the
System Idle display.
To scroll vertically through the Active Alarms, press the right ( ) button to
highlight the scroll bar and then use the up/down ( / ) buttons to scroll.
The possible alarms are described in Table 2-1:
Table 2-1: Alarms Shown in the LCD Display Window
Alarm Type Description
System
Errors
Major/Minor Alarm
The system has an error. To view details about the error: in the
MGC Manager, right-click the MCU icon, and then click Faults.
For details about Faults, see the MGC Administrator’s Guide,
Chapter 5.
PRI Errors R - Red Alarm
No connection is detected. There are no physical or higher layer
protocols established. The line cannot be used for service when
a red alarm is detected. Check the network cable.
Y - Yellow Alarm
The system is receiving a “Far End Alarm Failure.” This failure
indicates that layer 1 and layer 2 protocols have been
established but the layer 3 protocol is not yet established. The
line cannot be used for service when a yellow alarm is detected.
Check the network cable and contact your service provider.
N - Normal
D - D Channel not established.
Check the network cable and contact your service provider.
LAN Errors L - Link Down - There is no signal from the network.
N - Normal
MGC-25 Getting Started Guide
2-6
To return to the Main Menu, use the left/right ( / ) buttons to highlight the
OK option, and then press the Select ( ) button.
Net Status
The Net Status display lists all network links with their available statuses.
If there are no active alarms, selecting the Net Status option shows the System
Idle display.
Network statuses are described in Table 2-1.
IP Configuration
The IP Configuration function is available in the Main Menu and is displayed
automatically the first time you access the system.
The IP Configuration display shows the IP address, Subnet Mask and Default
Gateway values of the system.
To modify these values, follow the instructions on page 3-1.
Control
LAN errors
L - Link Down - There is no signal from the network.
N - Normal
Table 2-1: Alarms Shown in the LCD Display Window
Alarm Type Description
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