NCR Columbus 800 User manual

Brand: NCR

Model: Columbus 800

Category: POS terminals

Type: User manual

User Guide

NCR Columbus800

Version 01.00

NCR Orderman Columbus800 User Guide V01.00 General information

Orderman GmbH (Part of NCR Corporation) 2

Orderman GmbH

Bachstrasse 59

5023 Salzburg – Austria

www.orderman.com

We accept no liability for errors or misprints.

Copying, even excerpts hereof, is prohibited without the written consent of Orderman GmbH.

User Guide

NCR Orderman Columbus800

Version 01.00

Orderman accepts no responsibility for any damage or losses that arise from the use of this manual.

Orderman accepts no responsibility for any losses or claims by third parties that arise through the

use of Orderman devices.

The contents of this manual are subject to changes, which can be implemented without prior notice.

This guide does not constitute part of a contract.

Trademark: All brand and product names are trademarks or registered trademarks of their

corresponding companies.

Note: For further questions about operating the device, contact your Orderman

partner.

NCR Orderman Columbus800 User Guide V01.00 General information

Orderman GmbH (Part of NCR Corporation) 3

Contents

1 General information ......................................................................................................... 5

1.1 Warranty _________________________________________________________________________ 5

1.2 Serial Number and Labeling _________________________________________________________ 5

1.3 Safety notices _____________________________________________________________________ 6

1.3.1 Explanation of symbols 6

1.3.2 Safety Requirements 7

2 NCR Orderman Columbus800 ......................................................................................... 9

2.1 Introduction ______________________________________________________________________ 9

2.2 Features and Benefits _____________________________________________________________ 10

2.3 Mounting Configurations___________________________________________________________ 12

2.4 Customer Display Options _________________________________________________________ 13

2.5 Right Side Features (Port A) ________________________________________________________ 14

2.6 Left Sidecar Features (Port B) ______________________________________________________ 14

2.7 Specifications ____________________________________________________________________ 15

3 Operator Controls .......................................................................................................... 18

3.1 Power Switch ____________________________________________________________________ 18

3.2 Power LED ______________________________________________________________________ 18

3.3 Label Locations __________________________________________________________________ 19

4 Hardware Installation ..................................................................................................... 20

4.1 Installation Notes _________________________________________________________________ 20

4.2 Ergonomic Workplace _____________________________________________________________ 22

4.3 Installing the Terminal _____________________________________________________________ 22

4.4 Installing the Power Supply ________________________________________________________ 23

4.5 Connecting the Peripheral Cables ___________________________________________________ 27

4.6 Cable Routing ____________________________________________________________________ 28

4.7 Installing a Cash Drawer ___________________________________________________________ 30

4.8 Connecting AC Power _____________________________________________________________ 31

4.9 Connecting to a Network ___________________________________________________________ 31

4.10 Starting Up the Columbus800 _______________________________________________________ 32

4.11 Using External Connectors _________________________________________________________ 32

4.11.1 RJ12 Serial Port 32

4.11.2 RJ45 Serial Port 34

4.11.3 USB 3.0 Compliant Ports 36

4.11.4 Cash Drawer Kick Out (CDKO) Port 36

4.12 Comports assignment of the different Options ________________________________________ 37

NCR Orderman Columbus800 User Guide V01.00 General information

Orderman GmbH (Part of NCR Corporation) 4

5 Out-Of-Box Powering Up ............................................................................................... 38

5.1 Administrator Login _______________________________________________________________ 38

6 Airflow Requirements .................................................................................................... 39

7 Electrical Requirements ............................................................................................... 40

8 Installing Wall Mount with Expansion ........................................................................... 41

8.1 Installation Procedure _____________________________________________________________ 41

8.2 Power Supply Bracket _____________________________________________________________ 43

9 Installing Wall Mount with no Expansion ..................................................................... 46

9.1 Installation Procedure _____________________________________________________________ 46

9.2 Power Supply Bracket _____________________________________________________________ 48

10 Dimensions ..................................................................................................................... 50

10.1 Mounting Height __________________________________________________________________ 55

10.2 Power Supply Dimensions _________________________________________________________ 55

10.3 Power Supply Bracket _____________________________________________________________ 56

11 Using the Recovery Tool ............................................................................................... 57

11.1 Main Screen _____________________________________________________________________ 57

11.2 Create a backup and restore the machine _____________________________________________ 58

11.3 FAQ ____________________________________________________________________________ 61

12 Troubleshooting ............................................................................................................. 62

12.1 HSR Platform Software Troubleshooting Tools ________________________________________ 62

12.1.1 General 63

12.1.2 Touch 64

12.1.3 Odometer 65

12.1.4 OPOS 66

12.1.5 Bezel LED 69

12.1.6 Test 70

NCR Orderman Columbus800 User Guide V01.00 General information

Orderman GmbH (Part of NCR Corporation) 5

1 General information

This manual applies to NCR Orderman Columbus800 Point of Sale Terminal. The Columbus800

POS is available as a 12” (Model number P1235) and 15” (Model number P1535) Version, this

manual applies to both versions.

1.1 Warranty

All warranty claims must be addressed to your local Orderman contractual partners.

1.2 Serial Number and Labeling

The labeling provides information on certifications, standards, product descriptions and

manufacturer specifications. The serial number is used to uniquely identify the unit. You will find the

serial number on the backside of the housing.

Fig. 1: Serial and Product number Columbus800

NCR Orderman Columbus800 User Guide V01.00 General information

Orderman GmbH (Part of NCR Corporation) 6

1.3 Safety notices

1.3.1 Explanation of symbols

Icons and signal words indicate the degree of danger that will result, unless actions to reduce

damage are taken.

Caution

Caution means that minor property damage can occur. Caution is highlighted by

horizontal lines above and below the text.

Warning

Warning means that minor personal injury or serious damage to property can occur.

Warnings are highlighted by horizontal lines above and below the text.

Danger

Danger means that serious personal injury can occur.

In particularly serious cases, there is danger to life. Danger is highlighted by horizontal

lines above and below the text.

Notes

Notes are indicated in the text by the adjoining icon. Notes contain important

information in cases in which there are no imminent dangers for personnel or

equipment. Notes are highlighted by horizontal lines above and below the text.

Tips

Tips describe non-binding recommendations. Tips are highlighted by horizontal lines

above and below the text.

NCR Orderman Columbus800 User Guide V01.00 General information

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1.3.2 Safety Requirements

The NCR Orderman Columbus800 POS conforms to all applicable legal requirements. To view the

compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements

(B005-0000-1589).

Warning

The on/off switch is a logic switch only. The AC line voltage primaries are live at all

times when the power cord is connected. Therefore, disconnect the AC power cord

before opening the unit to install features or service this terminal

Lithium Battery Warning

Danger of explosion if battery is incorrectly replaced. Replace only with

the same or equivalent type as recommended by the manufacturer. Discard used

batteries according to the manufacturer's instructions.

Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type recommandé

par le constructeur. Mettre au rébut les batteries usagées conformément aux

instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase voltage not

exceeding 240 V.

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the appropriate safety

agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by

NCR Corporation.

Warning

DO NOT connect or disconnect the transaction printer while the terminal

is connected to AC power. This can result in system or printer damage.

DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system or printer damage.

NCR Orderman Columbus800 User Guide V01.00 General information

Orderman GmbH (Part of NCR Corporation) 8

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric

current to reduce the risk of electric shock. This product is equipped with an electric cord having an

equipment-grounding conductor and a grounding plug. The plug must be plugged into a matching

outlet that is properly installed and grounded in accordance with all local codes and ordinances. Do

not modify the plug provided – if it will not fit the outlet, have the proper outlet installed bya qualified

electrician. Improper connection of the equipment-grounding conductor can result in a risk of electric

shock.

The conductor with insulation having an outer surface that is green with or without yellow stripes is

the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the equipment-

grounding conductor to a live terminal. Check with a qualified electrician or service personnel if the

grounding instructions are not completely understood, or if you are in doubt as to whether the

product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-polereceptacles that

accept the product’s plug. Repair or replace damaged or worn cords immediately.

NCR Orderman Columbus800 User Guide V01.00 NCR Orderman Columbus800

Orderman GmbH (Part of NCR Corporation) 9

2 NCR Orderman Columbus800

2.1 Introduction

Fig. 2: Columbus800 Introduction

The NCR Orderman Columbus800 is a Point-of-Sale (POS) teriminal designed for the restaurant

and foodservice environment. The terminal utilizes a next generation Intel® Celeron™ Processor

N3160 (Quad core, 2.24 GHz). The highly efficient processor offers great performance, but with

lower power consumption for a more reliable design. The POS terminal is available with a 15-inch or

12-inch display with a projected capacitive (PCap) touch screen.

NCR Orderman Columbus800 User Guide V01.00 NCR Orderman Columbus800

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2.2 Features and Benefits

Features

Benefits

Intel® Celeron™ Processor N3160

(Quad core, 2.24 GHz).

Fast performance, powerful quad-core and very

low power. Long life cycle commitment from Intel.

Quad-Core Technology

Integrates four complete execution cores in a

single processor providing advancements in

simultaneous computing.

NCR Countertop Enclosure

Fully integrated, low-profile, water, and tamper

resistant housing for high functional retail

interaction.

CableLock™ System

Cable management system that uses a cable

strap to secure cable connections for better

reliability.

15” XGA (1024x768) LED LCD

Primary Display or

12” XGA (1024x768) LED LCD

Primary Display.

Energy efficient and long life LED display.

Excellent brightness, contrast, and color depth.

Enables the proper display of high-quality

graphics to ease use and decrease training time

for retail employees or to directly engage the

consumer.

Software–adjustable Brightness and

Contrast Control for Main Display

Better display characteristics for user as well as

significantly increased bulb life for main display.

Integrated projected capacitive

screen controller

Flat front, zero bezel modern design. Capacitive

screen offers greater durability and display clarity

with full multi-touch support.

SATA Flash Storage SSD Options

Large capacity 40GB solid-state drive (SSD) 2.5”

flash drive. Additional capacities may be

available. No moving parts for increased uptime

and better reliability.

Integrated Stereo, Speakers

Provides high-quality feedback for user

interaction.

System Management features

Supports ACPI, SMBIOS, DMI, SNMP, WfM, and

PXE. Also supports metering, remote desktop,

remote execution, BIOS update, system inventory

and asset management.

Recovery Tool

Supports password secure image capture and

restore with easy one button interface.

1 PCI Express Minicard connector

(half height)

Provides expansion slots typically for integrated

wireless card.

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Features

Benefits

5 Serial Ports (3xRJ12 powered @

12v, 2xRJ45 powered @12v or 5v)

Provides data I/O with any USB peripheral. Fast

data rates with USB.

Note: Low Speed only USB devices (1.5 Mbit/s)

are currently not supported.

1 Powered USB 12 V Port

Provides 12V power and data I/O with any USB

peripheral and can be used as a standard USB

2.0 port.. See for www.poweredusb.org for more

information.

1 Dedicated Cash Drawer Ports

(RJ12, 24V)

Provides port for direct drive cash drawers (12

volt or 24v dual cashdrawer support via Y cable).

1 HDMI Port

Provides port for second display (digital or

analog). Cable available to DVI.

1 Display Port

Provides port for third display (digital).

Retail Hardened Design

The retail hardened design offers a spill resistant,

high impact enclosure that is built to withstand

tough in-store conditions with continuous

operation. The fanless configuration increases

reliability by preventing forced air through the unit,

thereby reducing contaminants in the system. The

Columbus800 is configured as a silent, thin-client,

fanless, solid-state terminal for maximum

reliability.

Variable Position Tilt-Stand

with Power Supply

The tilt-stand provides variable tilt positions that

are secured without need for pins or locking

knobs.

The dual-friction hinge allows for continuous,

smooth rotation throughout the tilt angle. The

stand includes a CableLock™ system to prevent

accidental disconnect or tampering. It also offers

through counter cable routing, which hides all

cabling from view. With the power supply located

in the base as standard, thermal dissipation of the

power supply is isolated and away from the touch

head motherboard electronics, which increases

reliability of the terminal.

The power supply is also field serviceable. For

powered USB 24V option (additional expansion

card), the larger power supply is external.

NCR Orderman Columbus800 User Guide V01.00 NCR Orderman Columbus800

Orderman GmbH (Part of NCR Corporation) 12

2.3 Mounting Configurations

Fig. 3: Columbus800 Mounting Configurations

P-Series Stand

Wall Mount

(with Extension / without Extension)

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Orderman GmbH (Part of NCR Corporation) 13

2.4 Customer Display Options

Fig. 4: Columbus800 Display Options

Integrated 2x20

Customer Display

2x20 Customer Display

on P-Series Stand

XD10 Customer Display

on P-Series Stand

2x20 Customer Display

Arm Extension Mount,

P-Series Stand

Customer Display

Arm Extension Mount,

P-Series Stand

NCR Orderman Columbus800 User Guide V01.00 NCR Orderman Columbus800

Orderman GmbH (Part of NCR Corporation) 14

2.5 Right Side Features (Port A)

Fig. 5: Columbus800 Port A Features

2.6 Left Sidecar Features (Port B)

Fig. 6: Columbus800 Port B Features

SPI 3 Track Encrypted MSR

2in1 Waiter Lock

Biometrics with Bottom Blank

Biometrics with 2D Scanner

Biometrics with Top Blank

No Sidecar

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2.7 Specifications

Features

Benefits

Processor

Intel® Celeron™ Processor N3160 (Quad core, 2.24 GHz)

Chipset

Intel® Braswell SoC

Memory

4GB standard up to 8GB DDR3-1600 SDRAM SO-DIMM

Storage Media

40GB up to 120GB 2.5" SSD

Operating System

Supports any of the following:

• Windows Embedded POSReady 7 (32 bit)

• Windows Embedded POSReady 7(64 bit)

Operator Display

15-inch XGA (1024 x 768), LED LCD, PCap Touch or

12-inch XGA (1024 x 768), LED LCD, PCap Touch

Network

Auto–selecting 10/100/1000 Base - T Ethernet using TCP/IP

Enclosure

Polycarbonate/ABS impact resistant, High Strength Blend, Environmentally

Sealed

Camera

High Speed USB 2.0, 1920 x 1080 FHD (2.0M) (optional)

Mini PC Wireless

Dual-Stream, Dual Band 802.11 a/g/n 2x2 and 2.4/5 GHz (optional)

Serial Port

• (3) RJ12, 12V

• (2) RJ45, 12V or 5V

USB Port

• (4) Standard USB 3.0, 5V

• (1) USB + Powered USB, 12V

Note: This product does not support low speed USB devices

(1.5Mbit/s). NCR recommends using Full, High, and

SuperSpeed USB devices to avoid a possible coexistence

problem with higher speed peripherals in electrically noisy

environments not following the NCR Workstation and

Peripherals AC Wiring Guide (BSTO-2115-53). None of

NCR’s current peripherals are low speed USB.

Ethernet

8-pin RJ45 Realtek 10/100/GbE

PCI Express

(1) PCI Express Minicard Connector

Cash Drawer Port

(2) 12 V or 24 V Dual Cash Drawer Support

Note: A Y Cable is required when connecting to any 12 V

cash drawer or to dual cash drawers.

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Features

Specifications

HDMI Port

(1) HDMI Port

Display Port

(1) Display Port

Power Supply

• 19 V, 90 W Power Supply option

• 24 V, 150 W Power Supply option

Supported Power

Cords

• USA Power Cord, 90W

• USA Power Cord, 150W

• Europe Power Cord, 90W

• Europe Power Cord, 150W

• China Power Cord, 90W

Dimensions

(Countertop

envelope through

tilt angle)

15-inch Display (no MSR or Sidecar, with P-Series Stand)

12” L x 15” W x 15.5” H,

30.4 cm L x 38.1 cm W x 38.4 cm H

without P-Series Stand

12” L x 15” W x 2.9” H,

30.4 cm L x 38.1 cm W x 7.4 cm H

12-inch Display (no MSR or Sidecar), with P-Series Stand

10” L x 12” W x 14” H,

27.0 cm L x 32.2 cm W x 35.7 cm H

without P-Series Stand

10” L x 12” W x 2.8” H,

27.0 cm L x 32.2 cm W x7.3 cm H

Base Dimensions

(L x W)

(P-Series Stand)

229 mm x 235 mm (9 in. x 9.25 in.)

Tilt Angle

3° to 111° from vertical

Terminal Weight

15-inch Display

7.50 kg (15 lbs) – with P-Series Stand

Note: Varies by configuration.

12-inch Display

6.80 kg (13.6 lbs) – with P-Series Stand

Note: Varies by configuration.

Operating

Temperature

0°C – 40°C (32°F – 104°F)

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Features

Specifications

Storage

Temperature

0°C – 45°C (32°F – 113°F )

Note: Must be in original packaging material in a humidity

and temperature controlled environment.

Humidity

5% to 85%, non–condensing

Environmental

Compliance

RoHs, WEEE

EMI Certifications

FCC Class A, CE, C-Tick

Safety

Certifications

TUV, CB Scheme

NCR Orderman Columbus800 User Guide V01.00 Operator Controls

Orderman GmbH (Part of NCR Corporation) 18

3 Operator Controls

3.1 Power Switch

The Power Switch is located behind the Cable Cover.

Fig. 7: Columbus800 Power Switch

3.2 Power LED

Fig. 8: Columbus800 Power LED

The Front Panel Power LED has multiple functions as defined below.

Color

Description

Black

System OFF or NO Power

Blue

System ON

Yellow

System in Sleep Mode

Green (1 sec.)

Successful MSR swipe or Biometric read

Red (1 sec.)

Unsuccessful MSR swipe or Biometric read

Power LED

Power Switch

NCR Orderman Columbus800 User Guide V01.00 Operator Controls

Orderman GmbH (Part of NCR Corporation) 19

3.3 Label Locations

Fig. 9: Columbus800 Labels

Serial Number Label

Model Number Label

Certification Label

COA Label

NCR Orderman Columbus800 User Guide V01.00 Hardware Installation

Orderman GmbH (Part of NCR Corporation) 20

4 Hardware Installation

Installation Restrictions

Install the NCR Orderman Columbus800 POS near an electrical outlet that is easily accessible. Use

the power cord as a power disconnect device.

- Do not permit any object to rest on the power cord. Do not locate the NCR Orderman

Columbus800 POS where the power cord can be walked on.

- Use a grounding strap or touch a grounded metal object to discharge any static electricity

from your Body before servicing the NCR Orderman Columbus800 POS.

This unit contains hazardous voltages and should only be serviced by qualified service

personnel.

Do not connect or disconnect the transaction printer while the terminal is in. This can

result in system or printer damage.

4.1 Installation Notes

Cable Restraint

The Columbus800 includes a cable management system with cable strap to prevent accidental

disconnects and tampering. The strap is opened, peripheral connections are made, the strap is

closed, and then cables are then routed thorough the slot in the base.

Footprint

An area of no less than 18” inches square is necessary to properly install a Columbus800 unit with

MSR and side module. This will accommodate the unit as well as its associated mounting hardware.

For customer display attached, see user guide for specific dimensions.

Power

For tilt stand option, the Columbus800 has an integrated 90 watt power supply rated for 110V and

240V (Auto-sensing), 50Hz or 60Hz located in the base. With the powered USB 24V option, the

power supply is a 150W external power brick with for 110V and 240V (autosensing), 50Hz or 60Hz.

Source power is drawn from a regular AC wall outlet. The electronics are “universal” – that is, they

will function when connected to standard wall outlets of most nationalities around the world. For use

in locales other than North America, special wall outlet adapters or cables will be required. For

international configurations of the Columbus800, typically the country specific power cord is ordered

separately.

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NCR Columbus 800 User manual

Brand: NCR

Model: Columbus 800

Category: POS terminals

Type: User manual

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NCR Columbus 800 User manual

NCR Columbus 800 User manual

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