APEX Data Storage Services components
In addition to the APEX Console, APEX Data Storage Services includes access to applications to manage and monitor your
storage infrastructure, and to access technical support.
This section provides basic information for getting started with APEX Data Storage Services components.
● APEX Console—Create new orders, view and modify your current subscriptions, add capacity and performance to your
subscriptions, create and manage sites and console users, and launch the storage management interface (Element
Manager), CloudIQ, and the Dell Technologies Managed Services (DTMS) Portal.
● Element Manager—Manage block or file storage within the storage management interfaces. For more information about
managing your storage, refer to the embedded help in the storage management interface.
● Dell EMC CloudIQ—Monitor storage, performance, and overall system health. For more information about using CloudIQ for
APEX Data Storage Services , refer to the embedded CloudIQ help.
● DTMS Portal—Request service, report incidents, and get general APEX Data Storage Services support. For more
information on using DTMS, refer to the Knowledge tab within the DTMS Portal.
Onboarding communications
When you place an order for APEX Data Storage Services, you will receive communications from Dell Technologies that includes
links to the APEX Console and its related programs and credentials as needed. Retain these communications for your initial
setup and for reference.
The following table describes the communications you will receive from Dell Technologies:
Table 1. Onboarding communications
Source Content
APEX Data Storage Services
invitation email
● Instructions for creating an account on dell.com.
● Link to the APEX Console.
Welcome email Email from Dell Technologies Customer Success Manager (CSM) with information about
upcoming activities and tools for onboarding to APEX Data Storage Services.
Kickoff call Meeting invitation to confirm APEX Data Storage Services deliverables, roles and
responsibilities, important tools you will be using, and to discuss next steps around your
deployment and service activation.
Technical planning call Meeting invitation to discuss resources and key technology requirements such as networking,
security, and configuration to ensure your implementation runs smoothly. You will also receive
information about access to and use of the Dell Technologies Managed Services service portal,
including:
● Link to DTMS service portal.
● Work Instructions for using the service portal.
Deployment email Email from Dell Technologies deployment team to your data center contact to confirm
the date and time of the deployment and discuss any questions or concerns about the
deployment.
Dell Technologies Managed
Services
Element Manager (storage manager interface) credentials.
Dell Technologies Subscription
Activation notification
Summary of purchase details, including the cost.
Activation call invitation Meeting invitation from your CSM to answer any outstanding questions and walk through the
APEX Data Storage Services tools.
Getting access
Your Dell Technologies account representative facilitates the setup and activation of your initial Dell Technologies APEX Console
user account. You receive an automated Welcome email inviting you to create and activate your Dell account, which will be
Introduction
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