Maintain the ink cartridges ................................................................................................................................................. 110
Move or store the printer .................................................................................................................................................... 110
Update the rmware ........................................................................................................................................................... 111
Update the software ........................................................................................................................................................... 112
Printer maintenance kits .................................................................................................................................................... 112
Secure Disk Erase ................................................................................................................................................................ 112
15 Accessories ......................................................................................................................................................................................... 114
How to order supplies and accessories ............................................................................................................................ 115
Introduction to the accessories ......................................................................................................................................... 119
16 Troubleshooting paper issues ......................................................................................................................................................... 120
The paper cannot be loaded successfully ........................................................................................................................ 121
The paper type is not in the driver .................................................................................................................................... 122
The printer printed on the wrong paper type ................................................................................................................. 123
Automatic cut not available ................................................................................................................................................ 124
On hold for paper ................................................................................................................................................................. 124
The roll paper will not advance ......................................................................................................................................... 125
The paper has jammed ....................................................................................................................................................... 125
A strip stays on the output tray and generates jams ..................................................................................................... 128
The printer displays out of paper when paper is available ........................................................................................... 129
Prints do not fall neatly into the basket ........................................................................................................................... 129
The sheet stays in the printer when the print has been completed ............................................................................ 129
The paper is cut when the print has been completed ................................................................................................... 129
The cutter does not cut well .............................................................................................................................................. 129
The roll is loose on the spindle .......................................................................................................................................... 129
Recalibrate the paper advance .......................................................................................................................................... 130
17 Troubleshooting print-quality issues ............................................................................................................................................. 132
General advice ...................................................................................................................................................................... 133
Print quality troubleshooting wizard ................................................................................................................................ 133
Horizontal lines across the image (banding) ................................................................................................................... 134
Thin vertical lines across the image .................................................................................................................................. 134
The whole image is blurry or grainy ................................................................................................................................. 135
The paper is not at ............................................................................................................................................................ 135
The print is scued or scratched ....................................................................................................................................... 136
Ink marks on the paper ....................................................................................................................................................... 136
Black ink comes o when you touch the print ................................................................................................................ 137
Edges of objects are stepped or not sharp ...................................................................................................................... 137
Edges of objects are darker than expected ..................................................................................................................... 138
Bronzing ................................................................................................................................................................................ 138
Horizontal lines at the end of a cut sheet print .............................................................................................................. 138
Vertical lines of dierent colors ......................................................................................................................................... 138
vi ENWW