Magtek IntelliPIN Installation guide

IntelliPIN

PINPad With Magnetic Stripe Reader

Installation and Operation Manual

Manual Part Number: 99875066 Rev 13

OCTOBER 2008

REGISTERED TO ISO 9001:2000

1710 Apollo Court

Seal Beach, CA 90740

Phone: (562) 546-6400

Technical Support: (888) 624-8350

www.magtek.com

ii

Copyright

©

1997-2008

MagTek

®

, Inc.

Printed in the United States of America

Information in this document is subject to change without notice. No part of this document may be

reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose,

without the express written permission of MagTek, Inc.

MagTek and IntelliPIN

®

are registered trademarks of MagTek, Inc.

REVISIONS

Rev Number Date Notes

1 18 Apr 97 Initial Release

2 30 Sep 97 Title Change from IntelliPIN Plus PINPad With MSR

and Offset Generation Installation and Operation

Manual to IntelliPIN PLUS PINPad with Magnetic Stripe

Reader Installation and Operation Manual. Complete

update to reflect firmware revisions (C and D) and

other changes to reflect product description (added 25

pages).

3 9 Jul 98 Changed Fig 1-1, Rearranged Sections 3 through

Appendix B. Updated Flow Diagrams in Appendix A.

To Setup, Section 3, added Verify Offset and

Show/Don’t Show Modes. Added Shutdown Timeout.

4 6 Aug 99 Sec 1, added ISO Standards to Specs; Sec 2, added

MICR Aux port cabling, editorial; Sec 3, added

Template Card P/Ns, editorial; Sec 5, editorial; Sec 6,

editorial; Appendix A, editorial;

Appendix B, added glossary items.

5 11 May 00 Changed all IntelliPIN Plus references to IntelliPIN.

Editorial changes throughout. Section 2: added device

configuration table. Section 3. added “change

password” Interactive Mode. Added parity description to

Communications – RS-232. Section 5. added

description of Activation Card. Appendix A. added

“Send EOT on Clear”.

6 21 Aug 01 Front Matter, Agency Approvals: Updated CE and

UL/CUL approvals. Section 5, Verify Customer and

Verify Offset: added note for 2-trk operation; Computer

Messages: added note for remote PC operation.

7 04 Sep 02 Sec 1: added new Configuration title with 8 additional

parts, changed old configuration to Major Components,

Sec 2: added power adaptors in Hardware Installation;

Changed Figs 2-1, 2-2, 2-4 ; added Figs 2-3 and 2-6;

added P/N and cable length to USB Interface;

8 22 Oct 02 Added USB to various descriptions.

iii

REVISIONS (Continued)

Rev Number Date Notes

9 05 Dec 02 Sec 1: Added Software Drivers Required. Sec 2: added

USB Driver Installation, corrected weight in specs.

10 13 Mar 03 Replaced some fonts so manual would print on all

printers.

11 18 Apr 03 Front Matter: added ISO line to logo, added new

warranty statement.

12 17 Sep 03 Editorial throughout. Sec 1: Changed configuration

table to show only standard configurations, added P/N

99510013 to Software Accessories table, Specification

table: added ANS X9.8 and ANS X9.24, Part 1 to

Standards.

13 20 May 05 Section 2, Installation and Maintenance, Hardware

Installation: added note stating interface cables and

docks are not interchangeable.

iv

LIMITED WARRANTY

MagTek warrants that the products sold to Reseller pursuant to this Agreement will perform in accordance with

MagTek’s published specifications. This warranty shall be provided only for a period of one year from the date

of the shipment of the product from MagTek (the “Warranty Period”). This warranty shall apply only to the

original purchaser unless the buyer is authorized by MagTek to resell the products, in which event, this warranty

shall apply only to the first repurchase.

During the Warranty Period, should this product fail to conform to MagTek’s specifications, MagTek will, at its

option, repair or replace this product at no additional charge except as set forth below. Repair parts and

replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replaced

parts and products become the property of MagTek. This limited warranty does not include service to repair

damage to the product resulting from accident, disaster, unreasonable use, misuse, abuse, customer’s negligence,

Reseller’s negligence, or non-MagTek modification of the product. MagTek reserves the right to examine the

alleged defective goods to determine whether the warranty is applicable.

Without limiting the generality of the foregoing, MagTek specifically disclaims any liability or warranty for

goods resold in other than MagTek’s original packages, and for goods modified, altered, or treated by customers.

Service may be obtained by delivering the product during the warranty period to MagTek (20801 S. Annalee

Ave., Carson, CA 90746). If this product is delivered by mail or by an equivalent shipping carrier, the customer

agrees to insure the product or assume the risk of loss or damage in transit, to prepay shipping charges to the

warranty service location and to use the original shipping container or equivalent. MagTek will return the product,

prepaid, via a three (3) day shipping service. A Return Material Authorization (RMA) number must accompany

all returns.

MAGTEK MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND MAGTEK DISCLAIMS ANY

WARRANTY OF ANY OTHER KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE.

EACH PURCHASER UNDERSTANDS THAT THE MAGTEK PRODUCT IS OFFERED AS IS. IF THIS

PRODUCT DOES NOT CONFORM TO MAGTEK’S SPECIFICATIONS, THE SOLE REMEDY SHALL BE

REPAIR OR REPLACEMENT AS PROVIDED ABOVE. MAGTEK’S LIABILITY, IF ANY, TO RESELLER

OR TO RESELLER’S CUSTOMERS, SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID TO

MAGTEK BY RESELLER UNDER THIS AGREEMENT. IN NO EVENT WILL MAGTEK BE LIABLE TO

THE RESELLER OR THE RESELLER’S CUSTOMER FOR ANY DAMAGES, INCLUDING ANY LOST

PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT

OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF MAGTEK HAS BEEN ADVISED OF

THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

LIMITATION ON LIABILITY

EXCEPT AS PROVIDED IN THE SECTIONS RELATING TO MAGTEK’S LIMITED WARRANTY,

MAGTEK’S LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE CONTRACT PRICE OF THE

PRODUCTS.

MAGTEK MAKES NO OTHER WARRANTIES WITH RESPECT TO THE PRODUCTS, EXPRESSED OR

IMPLIED, EXCEPT AS MAY BE STATED IN THIS AGREEMENT, AND MAGTEK DISCLAIMS ANY

IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

MAGTEK SHALL NOT BE LIABLE FOR CONTINGENT, INCIDENTAL, OR CONSEQUENTIAL

DAMAGES TO PERSONS OR PROPERTY. MAGTEK FURTHER LIMITS ITS LIABILITY OF ANY KIND

WITH RESPECT TO THE PRODUCTS, INCLUDING ANY NEGLIGENCE ON ITS PART, TO THE

CONTRACT PRICE FOR THE GOODS.

MAGTEK’S SOLE LIABILITY AND BUYER’S EXCLUSIVE REMEDIES ARE STATED IN THIS SECTION

AND IN THE SECTION RELATING TO MAGTEK’S LIMITED WARRANTY.

v

FCC WARNING STATEMENT

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part

15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when

the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at his own expense.

FCC COMPLIANCE STATEMENT

This device complies with Part 15 Of The FCC Rules. Operation of this device is subject to the following two

conditions: (1) This device may not cause harmful interference. And (2) This device must accept any interference

received, including interference that may cause undesired operation.

CANADIAN DOC STATEMENT

This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio

Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux

appareils numériques de las classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par les

ministère des Communications du Canada.

CE STANDARDS

Testing for compliance to CE requirements was performed by an independent laboratory. The unit under test was

found compliant to Class A.

UL/CSA

This product is recognized per Underwriter Laboratories and Canadian Underwriter Laboratories 1950.

vi

TABLE OF CONTENTS

SECTION 1. FEATURES AND SPECIFICATIONS.....................................................................................1

CONFIGURATIONS .................................................................................................................................2

SOFTWARE DRIVERS REQUIRED ........................................................................................................2

SOFTWARE ACCESSORIES ..................................................................................................................2

FEATURES...............................................................................................................................................2

Physical and Electronic Security............................................................................................................3

Stored Information – Standalone Mode.................................................................................................3

Setup......................................................................................................................................................3

Defaults..................................................................................................................................................4

Sleep Mode............................................................................................................................................4

Liquid Crystal Display ............................................................................................................................4

Function Buttons (Soft Keys).................................................................................................................4

10-Pin Numeric Pad...............................................................................................................................4

Trivial PIN Check ...................................................................................................................................4

Double PIN Entry – Interactive (On Line) Mode ....................................................................................4

HiCo and LoCo Card Reading...............................................................................................................4

RELATED DOCUMENTS.........................................................................................................................5

MAJOR COMPONENTS...........................................................................................................................5

SPECIFICATIONS....................................................................................................................................6

SECTION 2. INSTALLATION AND MAINTENANCE .................................................................................9

HARDWARE INSTALLATION..................................................................................................................9

RS-232 Interface....................................................................................................................................9

Keyboard Wedge Interface..................................................................................................................10

USB Interface.......................................................................................................................................11

Standalone Setup.................................................................................................................................11

MICR Plus Setup..................................................................................................................................12

Printer Connection ...............................................................................................................................13

Mounting Dimensions...........................................................................................................................14

USB DRIVER INSTALLATION ...............................................................................................................15

MAINTENANCE......................................................................................................................................16

Battery - Portable Model Only..............................................................................................................16

SECTION 3. SETUP ..................................................................................................................................19

MASTER KEY LOADING........................................................................................................................19

IDLE STATE ...........................................................................................................................................20

FIRMWARE REVISION..........................................................................................................................20

TEMPLATE CARDS ...............................................................................................................................20

INTERACTIVE MODE SETUP...............................................................................................................21

STANDALONE MODE SETUP...............................................................................................................22

COMMUNICATIONS – RS-232 AND USB ONLY..................................................................................25

COMMUNICATIONS − KEYBOARD WEDGE ONLY.............................................................................27

Character Rate.....................................................................................................................................27

Scan Code Selection............................................................................................................................27

Acknowledge/Nonacknowledge...........................................................................................................28

CARD READER TRACKS......................................................................................................................28

POWER TIMEOUT.................................................................................................................................31

KEY PARITY CHECK – INTERACTIVE MODE ONLY ..........................................................................32

CHANGE PASSWORD...........................................................................................................................33

OPERATION TIMEOUT – STANDALONE MODE ONLY......................................................................34

SHUT DOWN TIMEOUT − STANDALONE MODE ONLY.....................................................................35

SECTION 4. BIN AND FIT LOAD AND REVIEW......................................................................................37

BIN AND FIT LOAD................................................................................................................................37

BIN AND FIT REVIEW............................................................................................................................38

SECTION 5. STANDALONE OPERATION...............................................................................................41

ACTIVATE CARDS.................................................................................................................................41

ACTIVATE WITH CARD ONLY..............................................................................................................41

ACTIVATE WITH CARD AND PASSWORD..........................................................................................42

vii

ACTIVATE WITH PASSWORD ONLY...................................................................................................43

ACTIVATE IN VERIFY MODE................................................................................................................44

SELECT OFFSET/VERIFY MODES ......................................................................................................45

PAN ENTRY ...........................................................................................................................................45

OFFSET GENERATION.........................................................................................................................46

VERIFY CUSTOMER .............................................................................................................................48

VERIFY OFFSET....................................................................................................................................49

TRANSACTION COUNTER OPERATION.............................................................................................50

COMPUTER MESSAGES......................................................................................................................50

VERIFY CUSTOMER MODE OUTPUT..................................................................................................51

AUTHORIZATION CODE GENERATION..............................................................................................53

VERIFY OFFSET MODE OUTPUT........................................................................................................53

DISABLE CUSTOMER MODE...............................................................................................................53

SECTION 6. INTERACTIVE OPERATION................................................................................................55

IDLE........................................................................................................................................................55

CARD READING ....................................................................................................................................56

PIN ENTRY.............................................................................................................................................56

APPENDIX A. FLOW DIAGRAMS............................................................................................................59

SETUP....................................................................................................................................................60

BIN AND FIT REVIEW − STANDALONE MODE ONLY ........................................................................62

BIN AND FIT REVIEW − STANDALONE MODE ONLY ........................................................................63

ACTIVATE ..............................................................................................................................................64

CUSTOMER OPERATION.....................................................................................................................65

APPENDIX B. GLOSSARY.......................................................................................................................67

INDEX..........................................................................................................................................................71

FIGURES

Figure 1-1. IntelliPIN − Portable and Nonportable.....................................................................................viii

Figure 1-2. Major Components.....................................................................................................................5

Figure 2-1. RS-232 Interface........................................................................................................................9

Figure 2-2. Keyboard Wedge Interface......................................................................................................10

Figure 2-3. USB Interface...........................................................................................................................11

Figure 2-4. Standalone...............................................................................................................................11

Figure 2-5. MICR Plus Auxiliary RS-232 Port............................................................................................12

Figure 2-6. RS-232 Printer Interface..........................................................................................................13

Figure 2-7. Mounting Dimensions and Cable Access Hole........................................................................14

Figure 2-8. Battery Pack Replacement – PINPad Rear View....................................................................17

TABLES

Table 1-1. Configurations.............................................................................................................................2

Table 1-2. Software Configurations..............................................................................................................2

Table 1-3. Specifications..............................................................................................................................6

Figure 1-1. IntelliPIN − Portable and Nonportable

viii

1

SECTION 1. FEATURES AND SPECIFICATIONS

The IntelliPIN

®

is a PINPad and a dock used for PIN selection and PIN verification of magnetic

striped cards. The PINPad contains a 15-button pad, an LCD (See Appendix B for a glossary of

terms), a 3-track magnetic stripe reader, and the associated electronics. The unit is available in a

portable or nonportable configuration. In the portable configuration the PINPad is hand held or

sits in the dock. The dock is connected to wall power, communicates with a computer, and

charges the battery in the PINPad. The dock also contains a power LED, an interface connector

for a PC, and the associated electronics.

When fixed, or nonportable, the PINPad contains the same features as the portable version but is

permanently attached to the dock. Nonportable units may be used at teller terminals or in other

applications where detachment is not required. In the portable configuration, communication

between PINPad and dock is via infrared transmitters and receivers but takes place only when

the PINPad is positioned in the dock. For the nonportable version, communication is through

wires.

Both the portable and nonportable versions have four varieties each: an RS-232 interface, a USB

interface, a Keyboard Wedge interface, and a standalone option. The RS-232, USB, and the

Wedge versions can be interactive with a PC. The standalone option allows PIN selection or

verification without any interaction with a computer.

In the off-line operation, the offset/verify modes may be selected, PANs may be entered, and FIT

and BIN tables may be loaded and reviewed. In the interactive mode of operation, the customer

enters data into the IntelliPIN in response to prompts on the LCD, and the operator selects the

type of transaction from the PC. These transactions may include new accounts, teller window

applications, checking, savings, mortgages, or any other option where there is interaction

between the customer or operator. The customer enters data into the PINPad for transmittal from

the dock to the PC.

The standalone and interactive interfaces are illustrated in Section 2, Installation and

Maintenance.

IntelliPIN

2

CONFIGURATIONS

Table 1-1 lists part numbers, descriptions and cables for the standard configurations. Refer to the

MagTek web site for options and other models.

Table 1-1. Configurations

Part Number Description Cable

30015119 IntelliPIN Portable RS-232 9-pin Cable

30015120 IntelliPIN Nonportable RS-232 9-pin Cable

30015121 IntelliPIN Portable Wedge Keyboard Interface Cable

30015122 IntelliPIN Nonportable Wedge Keyboard Interface Cable

30015123 IntelliPIN Portable Standalone Power Cable

30015124 IntelliPIN Nonportable Standalone Power Cable

30015125 IntelliPIN Portable RS-232 MICR Plus Cable

30015126 IntelliPIN Nonportable RS-232 MICR Plus Cable

30015160 IntelliPIN Portable USB Includes USB Cable

30015161 IntelliPIN Nonportable USB Includes USB Cable

SOFTWARE DRIVERS REQUIRED

The USB driver files are available in two forms:

- On a CD (p/n 30035077)

- From the MagTek web site (www.magtek.com) (p/n 99510038).

Refer to the USB Driver Installation below for information on installing the USB drivers.

SOFTWARE ACCESSORIES

Part numbers and titles for associated software are listed in Table 1-2

Table 1-2. Software Accessories

Part Number Description

30037369 Software Key and FIT Loader

30037385 MagTek Device Drivers for Windows (CD)

99510013 MagTek Device Drivers for Windows (web)

FEATURES

In addition to portable and nonportable versions, standalone and interactive operations, and the

interface configurations previously mentioned, the following features are also included:

Section 1. Features and Specifications

3

Physical and Electronic Security

When the PINPad is removed from the dock or power to the dock is disconnected for a selected

time period, the unit is placed in a nonoperative Shut Down Mode. Reactivation of the

IntelliPIN requires power to be applied and, in the standalone mode, an Activate Card or

password or both.

If the unit is opened, the CPU is notified to clear all of RAM and the battery is disconnected

from the RAM so that all keys are permanently erased. The critical circuits in the unit are potted

to prevent access for tapping leads for information.

Stored Information – Standalone Mode

Because of the security features, an Activate Card or a password or both may be used to initiate

daily use of the IntelliPIN so keys will not have to be injected each day.

These methods of activation are:

• Enter a 4-digit password chosen by the institution (default is 7638)

• Swipe an Activate or Program Card (without the password)

• Swipe an Activate or Program Card and enter the 4-digit password

Up to 12 six-digit BINs and associated FITs can be stored. The FITs, including the PIN

verification keys, are stored in the IntelliPIN to support offset/PVV calculation or verification.

Once the FIT is loaded, it will remain in the IntelliPIN until changed, or until the BIN is

specifically removed, or the unit clears its keys (such as when a new software version is loaded

or the tamper switches are activated).

Setup

For setup, the Master Key (which is called Security Key in the MCAT) can be injected into the

IntelliPIN by the following means:

At MagTek during final assembly

• Through a PC serial port using the Master/Session key commands defined for the IntelliPIN

• From a PC at a customer’s secure location using the Key/FIT loader software produced by

MagTek

• With a transfer card generated on the customer’s MCAT

The unit is set up in the factory with the normal operational parameters, such as communication

and timeout values. These parameters are specified by the customer and listed on the sales order.

If a change is needed for any of these parameters, refer to Section 3, “Setup”.

IntelliPIN

4

Defaults

The default settings such as communication parameters, timeouts and trivial PIN, are usually

preset at the factory. In the event these must be changed, refer to Section 3, Setup.

Sleep Mode

If the unit is inactive longer than 1 minute, it goes into a “sleep mode” to preserve the battery. In

this mode, PINPad scanning slows down, so the first key must be pressed longer than usual to

revive the unit.

Liquid Crystal Display

The Liquid Crystal (LCD) display is a 2-line by 16-character display that shows status,

messages, and information on the magnetic stripe.

Function Buttons (Soft Keys)

The three function buttons, or soft keys, below the LCD are used for menu operation during

system setup and for activating menus during normal operation. The soft keys allow the use of

display-based prompts.

10-Pin Numeric Pad

The numeric pad is for entries such as PINs, PANs, and other information as requested by the

program. In addition to the numeric entries, there is an ENTER button and a CLEAR button.

Trivial PIN Check

When the trivial PIN check is enabled during setup, the program does not accept certain PIN

number combinations as sequences such as “1, 2, 3, 4,” and identical numbers, such as

“2, 2, 2, 2.”

Double PIN Entry – Interactive (On Line) Mode

When the double PIN check is enabled during setup, the program will enable the customer to

enter the PIN twice as a security measure.

HiCo and LoCo Card Reading

The IntelliPIN reads both High Coercivity and Low Coercivity magnetic stripe cards.

Section 1. Features and Specifications

5

Magtek IntelliPIN Installation guide

Magtek IntelliPIN Installation guide

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