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iCT220, iCT250

Ingenico iCT220, iCT250, ML30 Contactless User manual

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Terminal User Guide
iCT220 & ML30
Contents
Section Title Page
1. Introduction 2
2. Important Safety Instructions 2
3. Declaration of Conformity 5
4. Installing the Terminal 6
5. Using the Terminal 9
6. Starting a Transaction 13
7. Sale Transactions 13
8. Setting the Referral Password 18
9. Refunds 19
10. Purchase with Cashback 20
11. Cash Advance 21
12. Purchase with Gratuity (Restaurants) 21
13. Refund with Gratuity 23
14. Pre-Authorisation 24
15. Completion 25
16. Key Entering Card Details and Mail Order Transactions 25
17. Reversal 28
18. Verify Account 28
19. PIN Entry Failure 29
20. Cancelling Transactions 29
21. Clearing Mistakes 30
22. Printing Duplicate Receipts 30
23. X and Z Totals 30
24. Waiter Totals 31
25. End-of-Day Banking 31
26. Entering Function Codes 32
27. Waiter ID’s (Restaurants) 33
28. How to Change the Date and Time 34
29. How to Print a Transaction Log 35
30. How to Change a Paper Roll 36
31. Insuring the Terminal 36
32. Security Warning Notice 36
33. Helpful Hints 37
34. Miscellaneous Prompts 38
Page 2
1. Introduction
This guide will detail how you install and use your ICT220 terminal with ML30 PINpad, including safety
information and instructions on transaction processing, printing reports and general maintenance of the
terminal.
2. Important Safety Instructions
Take care when unpacking, and inspect the product for any obvious external, or suspected internal
damage. When in doubt, do not proceed to install or operate equipment. Contact your supplier.
General Safety Information
This equipment has been designed and manufactured to meet international safety standards but, like
any electrical apparatus, due care must still be taken.
• Do read and understand the instructions before using the equipment.
• Do Not expose this apparatus to rain or moisture. For indoor use only.
• Do Not remove any screws or non-operator accessible covers.
• Do Not insert any metallic objects.
• Do Not stack telephone splitters.
• Do Not allow liquid to spill into cabinet openings.
• Do Not allow anything to rest on the power or telecom cords and ensure all cables are routed to
prevent damage or accidental contact.
• Do Not continue to operate the equipment if you are in any doubt about it working normally, or
if it is damaged in any way. Switch off then withdraw the mains plug and consult your service
agent.
Service Requirements
Operator Access (ESD Precaution)
This is an Electrostatic (ESD) sensitive area. As a minimum, the operator should be ‘Electrostatically
Discharged’ via his/her hand to a suitable metallic earthing point prior to opening this area.
There are no other user serviceable parts inside. In the event of equipment malfunction, unplug the
power supply. It is the responsibility of users requiring service to report the need for service to the
authorised Service Agent.
Maintenance
Cleaning the Casing
• DO NOT allow any water to enter inside the casing. Remove any dust from the casing using a
damp cloth. To clean off accumulated dirt and grime, use a damp cloth that has previously been
dipped in mild soap and water. Wring out thoroughly to remove excess water before use.
• DO NOT use solvents, cleaning fluids or abrasives. These materials could damage the plastic
housing and any exposed contacts.
Page 3
External Power Supply
• This apparatus is intended for use when supplied with power from a low voltage external power
supply.
• Only an Ingenico approved power supply (CE Marked) specified for use with this Terminal may be
used.
• Since this product does not have a disconnect device (ON/OFF switch), the Terminal and Power
Supply must be installed near a suitable power socket which is easily accessible.
• In the event of a hazard or malfunction, the Power Supply Unit should be switched off at the
socket before being unplugged from the mains.
• The power supply output lead should only be plugged into the product power input socket.
• The power supply will provide adequate power for the Terminal. The user should ensure that all
other auxiliary apparatus, drawing power from the host, does not overload the power supply.
• Operate only from a power source as specified on the Power Supply Unit.
• A damaged mains cord (if not a replaceable type) or low voltage secondary input lead cannot
be replaced by the user, the unit must be returned to the authorised service agent for essential
repairs and/or replacement.
Connections
Interconnection to other equipment via the externally accessible ports on the Terminal must only be
made as follows:
Power Supply Input: Operates at Safety Extra Low Voltage (SELV). Connect only to an Ingenico
approved Power Supply (CE Marked) specified for use with the Terminal.
Port(s), 6 way: The RS232 type port(s) operate at SELV and must only be connected to a module
of the same type ie. SELV.
Public Switched Telephone Network (PSTN) Line, 6 Way: MUST only be connected to a PSTN socket
e.g. Telephone wall socket, PABX etc.
Under no circumstances must the PSTN cable be inserted into the RS232 ports. Take due care when
attaching cables.
External Cables
DO NOT use any other external cables and/or cable lengths (must be less than 3 metres long) other
than those specified and/or supplied by the manufacturer. Ensure all cables are routed to prevent
damage or accidental contact.
Page 4
MODEM
General Description
The Terminal has an integral modem that allows the Terminal to transfer transaction data to card
companies host computer systems.
The internal modem supports: CCITT V22bis/V22/V21/V32, V32bis, V34 data transfer protocols.
It has an automatic dialling facility.
Disclaimer
This equipment has been designed for connection to the local Public Switched Telephone Network
(PSTN). The apparatus must not be subjected to any modification, in any material way, unless
authorised by Ingenico. Nor must it be used with:
• Internal Modem Software that has not been formally accepted by the manufacturer.
• External control Software or external control equipment which causes operation of the modem or
associated call set up equipment to contravene the requirements of the PSTN Network.
Systems to which the Modem may be connected
This Modem is only approved for connection to the following telecommunications systems:
• The Public Switched Telephone Network (PSTN).
• Any equivalent service run by any Licensed Telecommunications Network Operator.
• Private Branch Exchange (PABX) extensions, being a Branch Telecommunications System operating
under a license.
• The Modem is not suitable for shared service or 1+1 carrier systems nor as an extension to a
pay-phone.
Note: It cannot be guaranteed that the Modem will operate correctly under all possible conditions of
connection to PABX’s. Any cases of difficulty should be referred in the first instance to Ingenico.
Connection
The modem is connected to the PSTN via a standard plug and flexible cord, which requires a suitable
compatible socket (and adaptor if required).
Terminals connected to phone lines where a broadband service is present must be connected through
an ADSL microfilter.
Dialling
This modem is suitable only for connection to direct exchange and/or PABX lines which provide Dual
Tone Multi Frequency (DTMF) dialling facilities.
Ringer Equivalence Number (REN)
To determine the total number of items of apparatus that should be connected simultaneously to an
exclusive PSTN line, the total REN values of each of the items of apparatus connected to the line should
not exceed the maximum REN value 4.0. This value includes any Network operator provided
instrument, each of which is assumed to have a REN value of 1.0 unless otherwise marked.
Page 5
And, for the whole range, complies with the European approval specification on connecting terminals
with DTMF dialling to the Public Switched Telephone Network (Council Decision 1998/482/EC, Council
Decision 1999/303/EC).
ETSI ES 203021
ETSI TR 103000
The product supplied is designed to interwork with the following European analogue Public Switched
Telephone Networks:
Austria, Belgium, Denmark, Finland, France , Germany, Greece, Iceland, Ireland, Italy, Liechtenstein,
The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.
WEEE Directive
The product belongs to the family of electrical and electronic equipment. Therefore it is subjected to
the WEEE Directive which requires the collection and recycling at the end of the life of the product.
Ingenico products present the symbol for the marking of electrical and electronic equipment as
required by the WEEE Directive.
The crossed through wheeled bin printed on the product gives information about the
requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE
separately.
To ensure that the product is collected and recycled with respect to the environment, you must contact
your supplier (contact the Ingenico local office or the commercial head office in charge of your country
on www.ingenico.com <<contact us>> page).The abandonment or uncontrolled disposal of waste can
harm the environment and human health.
So, by recycling your product in a responsible manner you contribute to the preservation of natural
resources and the protection of human health.
Batteries
If your product contains batteries they must be disposed of at the appropriate collection points.
3. Declaration of Conformity
The CE marking indicates that the product supplied complies with the basic requirements of European
Directive 1999/5/CE known as the R&TTE Directive concerning RF equipment and telecommunications
terminals with respect to:
• The protection of the health and safety of the user and any other person.
• The protection requirements with respect to electromagnetic compatibility.
and complies with the following harmonised standards:
IEC/EN 60950 1 Issued Dec 2001 Electrical safety of data processing
equipment
EN 55022 Issued 1998/A1-2000/A2-2003 Radio electric disturbance characteristics
limits and measurement methods
EN 55024 Issued 1998/A1-2000/A2-2003 Immunity characteristics limits and
measurement methods
The crossed through wheeled bin printed on the product gives information about the
requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE
separately.
Page 6
4. Installing the Terminal
Installing the Terminal via PSTN
Before switching the power on at the mains socket, plug the pre-connected telephone cable into your
telephone wall socket.
Position the terminal in a clear area where the display can be read and the keypad and card swipe are
easily accessible. Position the PINpad where it will be easily accessible to the cardholder.
Ensure you have your Merchant ID to hand. This can be found on your Welcome Letter.
Now switch the power on at the mains supply and Installation will begin.
Terminal Installation
Plug in Phone Line
and then press ENTER
Key in the Number used
to get an Outside Line
and then press ENTER
Does the Tel. Line have
Call Waiting or 1571 ?
Enter=YES Clear=NO
<Software Version>
<Serial Number>
Ready
<Software Version>
<Serial Number>
Ready
<Software Version>
<Serial Number>
Ready
<Software Version>
<Serial Number>
Ready
Dial Prex Required ?
Enter=YES Clear=NO
Terminal Displays
PINpad Displays
Ensure the telephone line is connected to the telephone IN port on the terminal’s connector box
and to the wall socket and then press the GREEN button.
If your terminal it is connected to a Switchboard/PABX select YES by pressing the GREEN button. Key in
the number used to get an outside line (often 9)and then press the GREEN button.
Dual Comms Mode
Connection Method
Telephone (PPP)
LOCAL NETWORK
If however your terminal is connected via a direct line and you selected NO by pressing the YELLOW
button.
If your telephone line has Call Waiting or 1571 press the GREEN button.
You should use the arrows to highlight the
required option and then press ENTER to select Tel-
ephone (PPP) for PSTN.
1.
2.
Page 7
Key in your Merchant Number and press the GREEN button.
Terminal Installation
Key in Merchant No.
and then press ENTER
Terminal Installation
Connecting to
<Acquirer Name>
Please Wait...
Hardware Serial
Validation
Required
Press ENTER
READY
Merchant Number
12345678
<Software Version>
<Serial Number>
Ready
<Software Version>
<Serial Number>
Ready
POWERING UP
Please Wait...
<IDLE DISPLAY>
PLEASE NOTE: If you have Call Waiting and select NO when prompted, the terminal will be unable to
dial for authorisation when a call message is waiting.
The terminal will start to dial Ingenico terminal configuration system (GEMS) and a number of
communication messages will be displayed.
Once the configuration call completes, the terminal will then contact each acquirer of the cards it is
configured to accept. Further communications messages will be displayed.
An installation report will then be printed displaying the card types that your terminal will accept.
NOTE: If the print out shows cards type not accepted please contact the Helpdesk.
The PINpad will now be installed; when you see the display below press the GREEN button.
The terminal will start to dial the GEMS to validate the PINpad serial number.
Once the call to GEMS has completed the installation of the PINpad is complete.
Installation of the terminal and the PINpad is now complete and the terminal will display the READY
prompt. The terminal and PINpad are now ready for use.
Before you start using the terminal confirm that the date and time are correct. If this needs to be
amended refer to Section 28 of this guide for details.
3.
Page 8
Installing the Terminal via Ethernet (IP)
Before switching the power on at the mains supply, ensure that the Ethernet cable is connected to the
ETH port on the terminal’s connector box, and to your router or network point.
Position the terminal in a clear area where the display can be read and the keypad and card swipe are
easily accessible. Position the PINpad where it will be easily accessible to the cardholder.
Ensure you have your Merchant ID to hand. This can be found on your Welcome Letter.
Now switch on the power at the mains supply and installation will begin.
Terminal Displays PINpad Displays
Terminal Installation
Plug in Network
Cable
and then press ENTER
Terminal Installation
Key In Merchant No.
and then press ENTER
Terminal Installation
Connecting to
<Acquirer Name>
Please Wait...
Hardware Serial
Validation
Required
Press ENTER
<Software Version>
<Serial Number>
Ready
<Software Version>
<Serial Number>
Ready
<Software Version>
<Serial Number>
Ready
POWERING UP
Please wait...
Ensure the Network Cable is connected and then press the GREEN button.
Key in your Merchant Number and press the GREEN button.
An installation report will then be printed displaying the card types that your terminal will accept.
The terminal will dial GEMS to validate the PINpad serial number.
Dual Comms Mode
Connection Method
Telephone (PPP)
LOCAL NETWORK
The terminal will connect to the Ingenico’s terminal configuration system (GEMS) and a number of
communication messages will be displayed.
Once the configuration call completes, will then contact each acquirer of the cards it is configured
to accept. Further communications messages will be displayed.
PLEASE NOTE: If the print out shows cards type not accepted please contact the Helpdesk.
You should use the keys to highlight the
required option and then press the GREEN button when
Local Network is selected.
1.
2.
3.
Page 9
READY
Merchant Number
12345678
<IDLE DISPLAY>
Once the call to GEMS has completed the installation of the PINpad is complete.
Installation of the terminal is now complete and the terminal will display the READY prompt.
When you see the display below press the GREEN button.
5. Using the Terminal
Inserting a Chip Card into the PINpad
The card should always be inserted into the PINpad with the
chip facing uppermost.
If the card is inserted the wrong way or there is a problem
with the chip, the terminal will prompt for the card to be
removed and re-inserted.
The PINpad will prompt you when the card is to be
removed.
Inserting a Chip Card into the Terminal
If the PINpad is inoperable for any reason and you have had your terminal re-configured to work in
standalone mode, the card should be inserted into the terminal with the chip facing uppermost.
The terminal can detect if a chip card has been swiped as a magnetic card. If the card has not been
inserted previously, it will prompt you to insert the card.
If the card is inserted the wrong way or there is a
problem with the chip, the terminal will prompt for
the card to be removed and re inserted.
The terminal will prompt you when the card
is to be removed.
Before you start using the terminal confirm that the date and time are correct. If this needs to be
amended refer to Section 28 of this guide for details.
Page 10
Swiping a Card
The card should be swiped through the PINpad with the black magnetic stripe facing the terminal and
running along the bottom of the card. You will be required to swipe the card if the chip cannot be read
or if the customer has a card with only the magnetic swipe.
PLEASE NOTE: It is important to swipe cards correctly through the terminal so that they can be read by
the card reader.
Using a Card with the Contactless Reader
The Contactless Card Reader is located on the PINpad. If the terminal is allowed to process Contactless
transactions the cardholder has the option to present their contactless card against the Contactless
symbol when displayed on the PINpad.
Make sure that the bottom of the card runs firmly along the bottom of the card swipe and that the card
is swiped at an even speed.
The speed of the card swipe should not be too slow as this can sometimes cause problems when the
terminal is reading the card.
If the card is removed too quickly a message
will appear on the display and the cardholder
will be asked to present the card again.
The cardholder should hold their card against the
Contactless symbol for it to be read.
AMOUNT £9.50
PRESENT OR INSERT
CARD
Page 11
Using the Menus
The Transaction Menu enables you to perform a transaction on the terminal.
At the READY prompt press the MENU button.
The first option on the list will be highlighted.
The actual options shown may differ from those shown here.
PLEASE NOTE: Only three options can be displayed on the terminal screen at any one time.
Use the keys to view the available options.
Press the GREEN button to select a highlighted option. The terminal will return to the READY display if
no option is selected within 30 seconds.
The System Menu enables you to perform an administration function on the terminal.
Select the System Menu by following the instructions below.
TRANSACTION MENU
Purchase with Cashback
Force Sale
Refund
SYSTEM MENU
Print Function Codes
Select Function
Totals
At the READY prompt press the MENU button until the System
Menu is displayed. Other menu options may appear before/
after depending on your configuration.
Use the keys to view the available options and
press the GREEN button when the required option is
highlighted.
Throughout the transaction flows in this guide, all your
instructions are denoted by this unshaded display.
All instructions to be carried out by the customer on the
PINpad are denoted by this shaded display. The customer
should follow the instructions displayed by the PINpad.
READY
Merchant Number
12345678
Re-Printing Receipts
After a transaction a customer/merchant receipt is printed, if a re-print is required press the MENU
button and a re-print of the last receipt will be printed and the user will be asked to press ENTER.
Check to ensure receipt is correct, if another re-print is required press MENU to re-print.
PLEASE NOTE: This is not the same as printing a duplicate receipts.
AMOUNT 55.00
PIN ****
CARDHOLDER TO KEY PIN
ENTER=OK CLEAR=RE-KEY
Page 12
Merchant Control
Terminal Displays
Terminal Displays
PINpad Displays
PINpad Displays
<Transaction Type>
Customer to Select
Method of Payment
Press ENTER to assist
<Transaction Type>
Customer to Select
Method of Payment
Press ENTER to assist
<Transaction Type>
Pay with ?
<Application Name>
Enter=YES Clear=NO
SELECT:
<Application Name>
TO SKIP
ENTER TO SELECT
SELECT:
<Application Name>
TO SKIP
ENTER TO SELECT
If you press ENTER to assist you will be in control of selecting the application.
Now press the YELLOW button to scroll through the
options and then press the GREEN button to select the
appropriate one.
1.
2.
(Please refer to Section 7 of this guide for instructions on how to complete a Sale Transaction.)
Entering Letters
You may need to enter letters using your terminal. Most numeric buttons have alphabetical
characters allocated to them.
e.g. the number 2 button has A, B and C allocated to it
e.g. the number 5 button has J, K and L allocated to it
To enter a letter press the relevant number button and then the MENU button to scroll through the
letters until you select the character required. To enter the next letter you must again select the
relevant number button. To enter a space press the 0 button followed by the MENU key.
If a mistake is made when entering numbers or letters, press the YELLOW button until the
incorrect numbers or letters have been removed. Then re-key the correct entry.
Once all the numbers or letters have been entered press the GREEN button to accept the entry.
Application Selection
Some cards support multiple card schemes and during the transaction flow the customer may be
required to choose which card scheme to use. Alternatively the customer can ask you to assist them
with this.
Customer Control
If the customer wishes to select which application to use they should press the arrow key to scroll
through the options when this screen is displayed. They should then press the GREEN button to select
the appropriate application.
Page 13
6. Starting a Transaction
IMPORTANT INFORMATION
Your terminal may be configured to start a transaction by either entering the transaction amount first or
by inserting/swiping the payment card.
If your terminal is configured to accept Contactless payments it will always expect you to enter the
transaction amount first for whichever type of transaction you are performing.
If your terminal is configured to request the card details first the customer will be required to insert
their card into the PINpad’ rather than the terminal. Once this is done, enter the transaction amount
and continue from the ‘Checking Card’ prompt for the chosen transaction type.
PLEASE NOTE: In this guide the PINpad displays are shown alongside the terminal displays so that you
know what the customer is being asked to do.
If you make a mistake, press the YELLOW button and re-enter the correct amount.
If the card is a Chip card, please see Sale (Inserting a Card) in Section 7.
If the customers card is a Contactless card and is to be used for a Contactless transaction,please see
Sale (Contactless) in Section 7.
If the customers card has been swiped, please see Sale (Card Swiped) in Section 7.
7. Sale Transactions
Sale (Inserting a Card)
SALE £10:00
Insert, Swipe Card
to Continue
(or press Cancel key)
INSERT CARD
OR
HAND CARD TO
OPERATOR
1.
Terminal Displays PINpad Displays
SALE
Present, Insert, Swipe
Card to Continue
(or press Cancel key)
AMOUNT £9.50
PRESENT OR INSERT
CARD
At the READY PROMPT you may be asked to “Key in the amount” of the sale or to “insert or swipe”
customer card.
SALE
Checking Card
Please Wait...
PROCESSING
PLEASE WAIT
DO NOT REMOVE
CARD
2. The terminal will check the card. If the customer presents a card which supports multiple card
schemes you may be required to chose which card scheme to use.(See Section 5, Application
Selection.
1. Customer will be prompted to insert card into the PINpad.
Page 14
Ask the customer to enter their PIN into the PINpad, as they do asterisks will appear on the
screen. Now press the GREEN button.
If the PIN is entered incorrectly during this process use the YELLOW button to delete and then
re-key the correct PIN.
Your terminal may be configured to allow Cashback, if
Cashback is required press the GREEN button.
If Cashback is not required press the YELLOW button
and continue from step 4.
If Cashback was required, enter the Cashback amount
and press the GREEN button.
If Cashback is not configured, continue from step 4
below.
SALE
Cashback?
Enter = YES Clear = NO
PWCB
Key in Cash Amount
0.00
and then press ENTER
Tear Off
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint
Amount £25.00
Customer PIN entry
Press MENU to Bypass
Amount £25.00
Customer PIN entry
Press MENU to Bypass
Amount £25.00
Customer PIN entry
PIN ACCEPTED
SALE
AUTH CODE: nnnnn
<Acquirer Name>
Printing
CUSTOMER RECEIPT
Please Wait...
AMOUNT £25.00
ENTER PIN
PIN ****
ENTER TO ACCEPT
CLEAR TO CORRECT
AMOUNT £25.00
PIN ACCEPTED
DO NOT REMOVE
CARD
<Transaction Result>
PLEASE WAIT
DO NOT REMOVE
CARD
<Transaction Result>
Please wait...
DO NOT REMOVE
CARD
3.
4.
5.
6.
7.
The terminal will now dial for authorisation and a number of messages will appear on the screen.
The terminal will now print a receipt which the CUSTOMER must retain for their records.
Tear off the receipt and press the GREEN button to continue. Should you require a reprint of the
receipt press the MENU button.
<Transaction Result>
Please wait...
DO NOT REMOVE
CARD
Page 15
REMOVE CARD
Tear Off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint
SALE £9.50
Present, Insert, Swipe
Card to continue
(or press Cancel key)
Printing
MERCHANT RECEIPT
Please Wait ...
APPROVED
SALE
Please Remove Card
Printing
MERCHANT RECEIPT
Please Wait...
8.
9.
1.
2.
3.
You will now be prompted to remove the customer’s card. The terminal will then print a
MERCHANT receipt which must be kept for your records.
PLEASE NOTE: For security reasons and depending on the terminal configuration the full card number
may not be printed on the receipts.
Sale (Contactless)
Terminal Displays PINpad Displays
The terminal will now print a Merchant receipt which should be kept for your records.
AMOUNT £9.50
PRESENT OR INSERT
CARD
Tear Off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint
Processing
Please wait...
If the customer requests a receipt this must be done before the next transaction takes place.
From the READY prompt press the key and a customer receipt will be printed. Press the
GREEN button to return to the READY prompt.
Printing
CUSTOMER RECEIPT
Please Wait ...
<IDLE DISPLAY>
The customer should present their card to the Contactless symbol on the PINpad where the card
will be read.
Press the GREEN button and the terminal will return to the READY prompt.
Page 16
1.
2.
3.
4.
5.
Sale (Swiping a card)
The customer should hand their card to you to swipe through the terminal. Once the card has been
swiped the terminal will check the card.
SALE
Insert or Swipe Card
to Continue
(or press Cancel key)
Key in last 4 digits
of Card Number
and then press ENTER
SALE
AUTH CODE: nnnnn
<Acquirer Name>
Printing
MERCHANT RECEIPT
Please Wait...
Tear Off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint
INSERT CARD
OR
HAND CARD TO
OPERATOR
PROCESSING
PLEASE WAIT
PROCESSING
PLEASE WAIT
PROCESSING
PLEASE WAIT
SALE
Signature OK?
Enter=YES Clear=NO
Printing
CUSTOMER RECEIPT
Please Wait...
PROCESSING
PLEASE WAIT
<Transaction Result>
PLEASE WAIT
Terminal Displays PINpad Displays
You may be prompted to confirm the last four digits of the card number. Key in the last four
numbers from the customer’s card and then press the GREEN button.
The terminal will now dial for authorisation and a number of messages will appear on the screen.
The terminal will print a Merchant receipt, tear this off and ask the customer to sign it.
Check the signature and, if it is OK, press the GREEN button and a Customer receipt will be printed.
If the signature is not OK press the YELLOW button and the transaction will be cancelled.
The terminal will now print the Customer receipt.
6.
Page 17
Tear Off
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint
<Transaction Result>
PLEASE WAIT
PROCESSING
PLEASE WAIT...
PROCESSING
PLEASE WAIT
PROCESSING
PLEASE WAIT
Pass this receipt to the customer for their records.
7.
8.
1.
2.
3.
The transaction is now complete and the terminal will return to the READY prompt.
Voice Referrals
Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre.
As a security measure your terminal may have been set up to request either the swipe of the
Supervisor Card or the input of a Referral Password when this situation arises.
Please follow the process below if your terminal has been set up to ask for a Referral Password.
The following screens will be displayed if the transaction gets a referral message from the
acquiring host:
<Transaction Type>
<Voice Referral Message>
<Acquirer Name>
Press CLEAR
SALE
Please remove card
for voice referral
SALE
REMOVE CARD AND
HAND TO OPERATOR
REFERRAL
MID: 12345678
CALL: nnnn nnnnnnn
and then press ENTER
Enter Referral Password
and then press enter
Please Wait...
The card should be removed from the terminal and handed to the operator who will be
contacting the Authorisation Centre.
You may be asked to swipe your Supervisor card or enter your Referral Password and then press
the GREEN button to continue.
Once you have spoken to the Authorisation Centre and if the transaction is authorised, press the
GREEN button to continue with the transaction. If Authorisation is declined press the YELLOW
button.
PLEASE NOTE: Please see Section 8 on how to set a Referral Password.
Page 18
If the YELLOW button is pressed, the terminal will display ‘Not Authorised’ and print a ‘Not
Authorised’ receipt. The terminal will then return to the READY prompt.
SALE
Key in Auth. Code
<Auth Code>
and then press ENTER
SALE
Authorisation given?
ENTER=YES CLEAR=NO
If the GREEN button is pressed, enter the authorisation code provided by the Authorisation Centre
and press the GREEN button. The terminal will now print the receipts and then return to the READY
prompt.
4.
1.
2.
2.
3.
3.
4.
4.
8. Setting the Referral Password
Function 23 will allow you to set and change the Referral Password.
At the READY prompt, press the MENU button twice.
Use the key highlight the SELECT FUNCTION option
and then press the GREEN button.
Enter the number 23 and then press the GREEN button,
the terminal will ask you to swipe the Supervisor card
or key in your Supervisor code.
Now press the GREEN button to select the option to Set
the Referral Password.
Pressing the YELLOW button will return the terminal to the READY prompt.
If this is the first time the Password has been set please enter 0000 and then press the GREEN button.
If the code is to be changed, key the current code and
then press the GREEN button.
Enter a new Referral Password and then press the
GREEN button.
Re-key the new Referral Password to confirm and then
press the GREEN button.
The terminal will print a receipt to confirm the Pass-
word has been changed and will return to the READY
prompt.
SYSTEM MENU
Totals
Print Function Codes
Select Function
EFT
Set Referral Password?
Enter=YES Clear=NO
Enter Current
Referral Password?
and then press ENTER
Enter New
Referral Password?
and then press ENTER
Conrm New
Referral Password?
and then press ENTER
Page 19
SALE
Checking Card
Please Wait...
PROCESSING
PLEASE WAIT
DO NOT REMOVE
CARD
REFUND
Key in Amount:
0.00
and then press ENTER
REFUND
Insert or Swipe Card
to continue
(or press Cancel key)
<IDLE DISPLAY>
PROCESSING
PLEASE WAIT
At the READY prompt, press the MENU button.
Use the key to highlight REFUND and then press
the GREEN button.
TRANSACTION MENU
Purchase with Cashback
Force Sale
Refund
Terminal Displays PINpad Displays
Either key in the amount of refund transaction and then press GREEN button or swipe/insert card
into the PINpad and then key in the refund amount.
If performing a swiped transaction, your terminal may prompt you to enter the last four digits of the
card number. If so, key in the last four digits of the customers card number and press the GREEN button.
The terminal will check the card. If a customer presents a card that supports multiple card schemes, you
may be required to choose which card scheme to use. You may then be asked to remove the card and
the transaction will continue as per a signature verified sale.
(Please refer to Section 7 of this guide for instructions on how to complete a Sale Transaction.)
9. Refunds
1.
2.
Contactless Refund
To perform a Contactless Refund “Amount Entry First” must be enabled; the card scheme must be
configured to allow it and the transaction amount must be below the maximum contactless
transaction limit:
Note: A “Contactless Refund” may be performed either by using credit/debit cards (if configured) or
any other contactless devices such as “Fobs or Mobile Telephones”.The following screens will only be
displayed if the transaction amount is below the Contactless transaction limit:
REFUND
Key in the amount
£0.00
and then press ENTER
<IDLE DISPLAY>
Terminal Displays PINpad Displays
If the transaction value is below the maximum Contactless Limit the following screen will be displayed:
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