Ingenico iCT220, iCT250 User manual

Brand: Ingenico

Model: iCT220, iCT250

Category: POS terminals

Type: User manual

This manual is also suitable for

ML30 Contactless

Terminal User Guide

iCT220 & ML30

Contents

Section Title Page

1. Introduction 2

2. Important Safety Instructions 2

3. Declaration of Conformity 5

4. Installing the Terminal 6

5. Using the Terminal 9

6. Starting a Transaction 13

7. Sale Transactions 13

8. Setting the Referral Password 18

9. Refunds 19

10. Purchase with Cashback 20

11. Cash Advance 21

12. Purchase with Gratuity (Restaurants) 21

13. Refund with Gratuity 23

14. Pre-Authorisation 24

15. Completion 25

16. Key Entering Card Details and Mail Order Transactions 25

17. Reversal 28

18. Verify Account 28

19. PIN Entry Failure 29

20. Cancelling Transactions 29

21. Clearing Mistakes 30

22. Printing Duplicate Receipts 30

23. X and Z Totals 30

24. Waiter Totals 31

25. End-of-Day Banking 31

26. Entering Function Codes 32

27. Waiter ID’s (Restaurants) 33

28. How to Change the Date and Time 34

29. How to Print a Transaction Log 35

30. How to Change a Paper Roll 36

31. Insuring the Terminal 36

32. Security Warning Notice 36

33. Helpful Hints 37

34. Miscellaneous Prompts 38

Page 2

1. Introduction

This guide will detail how you install and use your ICT220 terminal with ML30 PINpad, including safety

information and instructions on transaction processing, printing reports and general maintenance of the

terminal.

2. Important Safety Instructions

Take care when unpacking, and inspect the product for any obvious external, or suspected internal

damage. When in doubt, do not proceed to install or operate equipment. Contact your supplier.

General Safety Information

This equipment has been designed and manufactured to meet international safety standards but, like

any electrical apparatus, due care must still be taken.

• Do read and understand the instructions before using the equipment.

• Do Not expose this apparatus to rain or moisture. For indoor use only.

• Do Not remove any screws or non-operator accessible covers.

• Do Not insert any metallic objects.

• Do Not stack telephone splitters.

• Do Not allow liquid to spill into cabinet openings.

• Do Not allow anything to rest on the power or telecom cords and ensure all cables are routed to

prevent damage or accidental contact.

• Do Not continue to operate the equipment if you are in any doubt about it working normally, or

if it is damaged in any way. Switch off then withdraw the mains plug and consult your service

agent.

Service Requirements

Operator Access (ESD Precaution)

This is an Electrostatic (ESD) sensitive area. As a minimum, the operator should be ‘Electrostatically

Discharged’ via his/her hand to a suitable metallic earthing point prior to opening this area.

There are no other user serviceable parts inside. In the event of equipment malfunction, unplug the

power supply. It is the responsibility of users requiring service to report the need for service to the

authorised Service Agent.

Maintenance

Cleaning the Casing

• DO NOT allow any water to enter inside the casing. Remove any dust from the casing using a

damp cloth. To clean off accumulated dirt and grime, use a damp cloth that has previously been

dipped in mild soap and water. Wring out thoroughly to remove excess water before use.

• DO NOT use solvents, cleaning fluids or abrasives. These materials could damage the plastic

housing and any exposed contacts.

Page 3

External Power Supply

• This apparatus is intended for use when supplied with power from a low voltage external power

supply.

• Only an Ingenico approved power supply (CE Marked) specified for use with this Terminal may be

used.

• Since this product does not have a disconnect device (ON/OFF switch), the Terminal and Power

Supply must be installed near a suitable power socket which is easily accessible.

• In the event of a hazard or malfunction, the Power Supply Unit should be switched off at the

socket before being unplugged from the mains.

• The power supply output lead should only be plugged into the product power input socket.

• The power supply will provide adequate power for the Terminal. The user should ensure that all

other auxiliary apparatus, drawing power from the host, does not overload the power supply.

• Operate only from a power source as specified on the Power Supply Unit.

• A damaged mains cord (if not a replaceable type) or low voltage secondary input lead cannot

be replaced by the user, the unit must be returned to the authorised service agent for essential

repairs and/or replacement.

Connections

Interconnection to other equipment via the externally accessible ports on the Terminal must only be

made as follows:

Power Supply Input: Operates at Safety Extra Low Voltage (SELV). Connect only to an Ingenico

approved Power Supply (CE Marked) specified for use with the Terminal.

Port(s), 6 way: The RS232 type port(s) operate at SELV and must only be connected to a module

of the same type ie. SELV.

Public Switched Telephone Network (PSTN) Line, 6 Way: MUST only be connected to a PSTN socket

e.g. Telephone wall socket, PABX etc.

Under no circumstances must the PSTN cable be inserted into the RS232 ports. Take due care when

attaching cables.

External Cables

DO NOT use any other external cables and/or cable lengths (must be less than 3 metres long) other

than those specified and/or supplied by the manufacturer. Ensure all cables are routed to prevent

damage or accidental contact.

Page 4

MODEM

General Description

The Terminal has an integral modem that allows the Terminal to transfer transaction data to card

companies host computer systems.

The internal modem supports: CCITT V22bis/V22/V21/V32, V32bis, V34 data transfer protocols.

It has an automatic dialling facility.

Disclaimer

This equipment has been designed for connection to the local Public Switched Telephone Network

(PSTN). The apparatus must not be subjected to any modification, in any material way, unless

authorised by Ingenico. Nor must it be used with:

• Internal Modem Software that has not been formally accepted by the manufacturer.

• External control Software or external control equipment which causes operation of the modem or

associated call set up equipment to contravene the requirements of the PSTN Network.

Systems to which the Modem may be connected

This Modem is only approved for connection to the following telecommunications systems:

• The Public Switched Telephone Network (PSTN).

• Any equivalent service run by any Licensed Telecommunications Network Operator.

• Private Branch Exchange (PABX) extensions, being a Branch Telecommunications System operating

under a license.

• The Modem is not suitable for shared service or 1+1 carrier systems nor as an extension to a

pay-phone.

Note: It cannot be guaranteed that the Modem will operate correctly under all possible conditions of

connection to PABX’s. Any cases of difficulty should be referred in the first instance to Ingenico.

Connection

The modem is connected to the PSTN via a standard plug and flexible cord, which requires a suitable

compatible socket (and adaptor if required).

Terminals connected to phone lines where a broadband service is present must be connected through

an ADSL microfilter.

Dialling

This modem is suitable only for connection to direct exchange and/or PABX lines which provide Dual

Tone Multi Frequency (DTMF) dialling facilities.

Ringer Equivalence Number (REN)

To determine the total number of items of apparatus that should be connected simultaneously to an

exclusive PSTN line, the total REN values of each of the items of apparatus connected to the line should

not exceed the maximum REN value 4.0. This value includes any Network operator provided

instrument, each of which is assumed to have a REN value of 1.0 unless otherwise marked.

Page 5

And, for the whole range, complies with the European approval specification on connecting terminals

with DTMF dialling to the Public Switched Telephone Network (Council Decision 1998/482/EC, Council

Decision 1999/303/EC).

ETSI ES 203021

ETSI TR 103000

The product supplied is designed to interwork with the following European analogue Public Switched

Telephone Networks:

Austria, Belgium, Denmark, Finland, France , Germany, Greece, Iceland, Ireland, Italy, Liechtenstein,

The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.

WEEE Directive

The product belongs to the family of electrical and electronic equipment. Therefore it is subjected to

the WEEE Directive which requires the collection and recycling at the end of the life of the product.

Ingenico products present the symbol for the marking of electrical and electronic equipment as

required by the WEEE Directive.

The crossed through wheeled bin printed on the product gives information about the

requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE

separately.

To ensure that the product is collected and recycled with respect to the environment, you must contact

your supplier (contact the Ingenico local office or the commercial head office in charge of your country

on www.ingenico.com <<contact us>> page).The abandonment or uncontrolled disposal of waste can

harm the environment and human health.

So, by recycling your product in a responsible manner you contribute to the preservation of natural

resources and the protection of human health.

Batteries

If your product contains batteries they must be disposed of at the appropriate collection points.

3. Declaration of Conformity

The CE marking indicates that the product supplied complies with the basic requirements of European

Directive 1999/5/CE known as the R&TTE Directive concerning RF equipment and telecommunications

terminals with respect to:

• The protection of the health and safety of the user and any other person.

• The protection requirements with respect to electromagnetic compatibility.

and complies with the following harmonised standards:

IEC/EN 60950 1 Issued Dec 2001 Electrical safety of data processing

equipment

EN 55022 Issued 1998/A1-2000/A2-2003 Radio electric disturbance characteristics

limits and measurement methods

EN 55024 Issued 1998/A1-2000/A2-2003 Immunity characteristics limits and

measurement methods

The crossed through wheeled bin printed on the product gives information about the

requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE

separately.

Page 6

4. Installing the Terminal

Installing the Terminal via PSTN

Before switching the power on at the mains socket, plug the pre-connected telephone cable into your

telephone wall socket.

Position the terminal in a clear area where the display can be read and the keypad and card swipe are

easily accessible. Position the PINpad where it will be easily accessible to the cardholder.

Ensure you have your Merchant ID to hand. This can be found on your Welcome Letter.

Now switch the power on at the mains supply and Installation will begin.

Terminal Installation

Plug in Phone Line

and then press ENTER

Key in the Number used

to get an Outside Line

and then press ENTER

Does the Tel. Line have

Call Waiting or 1571 ?

Enter=YES Clear=NO

Ready

Ready

Ready

Ready

Dial Prex Required ?

Enter=YES Clear=NO

Terminal Displays

PINpad Displays

Ensure the telephone line is connected to the telephone IN port on the terminal’s connector box

and to the wall socket and then press the GREEN button.

If your terminal it is connected to a Switchboard/PABX select YES by pressing the GREEN button. Key in

the number used to get an outside line (often 9)and then press the GREEN button.

Dual Comms Mode

Connection Method

Telephone (PPP)

LOCAL NETWORK

If however your terminal is connected via a direct line and you selected NO by pressing the YELLOW

button.

If your telephone line has Call Waiting or 1571 press the GREEN button.

You should use the arrows to highlight the

required option and then press ENTER to select Tel-

ephone (PPP) for PSTN.

Page 7

Key in your Merchant Number and press the GREEN button.

Terminal Installation

Key in Merchant No.

and then press ENTER

Terminal Installation

Connecting to

Please Wait...

Hardware Serial

Validation

Required

Press ENTER

READY

Merchant Number

12345678

Ready

Ready

POWERING UP

Please Wait...

PLEASE NOTE: If you have Call Waiting and select NO when prompted, the terminal will be unable to

dial for authorisation when a call message is waiting.

The terminal will start to dial Ingenico terminal configuration system (GEMS) and a number of

communication messages will be displayed.

Once the configuration call completes, the terminal will then contact each acquirer of the cards it is

configured to accept. Further communications messages will be displayed.

An installation report will then be printed displaying the card types that your terminal will accept.

NOTE: If the print out shows cards type not accepted please contact the Helpdesk.

The PINpad will now be installed; when you see the display below press the GREEN button.

The terminal will start to dial the GEMS to validate the PINpad serial number.

Once the call to GEMS has completed the installation of the PINpad is complete.

Installation of the terminal and the PINpad is now complete and the terminal will display the READY

prompt. The terminal and PINpad are now ready for use.

Before you start using the terminal confirm that the date and time are correct. If this needs to be

amended refer to Section 28 of this guide for details.

Page 8

Installing the Terminal via Ethernet (IP)

Before switching the power on at the mains supply, ensure that the Ethernet cable is connected to the

ETH port on the terminal’s connector box, and to your router or network point.

Position the terminal in a clear area where the display can be read and the keypad and card swipe are

easily accessible. Position the PINpad where it will be easily accessible to the cardholder.

Ensure you have your Merchant ID to hand. This can be found on your Welcome Letter.

Now switch on the power at the mains supply and installation will begin.

Terminal Displays PINpad Displays

Terminal Installation

Plug in Network

Cable

and then press ENTER

Terminal Installation

Key In Merchant No.

and then press ENTER

Terminal Installation

Connecting to

Please Wait...

Hardware Serial

Validation

Required

Press ENTER

Ready

Ready

Ready

POWERING UP

Please wait...

Ensure the Network Cable is connected and then press the GREEN button.

Key in your Merchant Number and press the GREEN button.

An installation report will then be printed displaying the card types that your terminal will accept.

The terminal will dial GEMS to validate the PINpad serial number.

Dual Comms Mode

Connection Method

Telephone (PPP)

LOCAL NETWORK

The terminal will connect to the Ingenico’s terminal configuration system (GEMS) and a number of

communication messages will be displayed.

Once the configuration call completes, will then contact each acquirer of the cards it is configured

to accept. Further communications messages will be displayed.

PLEASE NOTE: If the print out shows cards type not accepted please contact the Helpdesk.

You should use the keys to highlight the

required option and then press the GREEN button when

Local Network is selected.

Page 9

READY

Merchant Number

12345678

Once the call to GEMS has completed the installation of the PINpad is complete.

Installation of the terminal is now complete and the terminal will display the READY prompt.

When you see the display below press the GREEN button.

5. Using the Terminal

Inserting a Chip Card into the PINpad

The card should always be inserted into the PINpad with the

chip facing uppermost.

If the card is inserted the wrong way or there is a problem

with the chip, the terminal will prompt for the card to be

removed and re-inserted.

The PINpad will prompt you when the card is to be

removed.

Inserting a Chip Card into the Terminal

If the PINpad is inoperable for any reason and you have had your terminal re-configured to work in

standalone mode, the card should be inserted into the terminal with the chip facing uppermost.

The terminal can detect if a chip card has been swiped as a magnetic card. If the card has not been

inserted previously, it will prompt you to insert the card.

If the card is inserted the wrong way or there is a

problem with the chip, the terminal will prompt for

the card to be removed and re inserted.

The terminal will prompt you when the card

is to be removed.

Before you start using the terminal confirm that the date and time are correct. If this needs to be

amended refer to Section 28 of this guide for details.

Page 10

Swiping a Card

The card should be swiped through the PINpad with the black magnetic stripe facing the terminal and

running along the bottom of the card. You will be required to swipe the card if the chip cannot be read

or if the customer has a card with only the magnetic swipe.

PLEASE NOTE: It is important to swipe cards correctly through the terminal so that they can be read by

the card reader.

Using a Card with the Contactless Reader

The Contactless Card Reader is located on the PINpad. If the terminal is allowed to process Contactless

transactions the cardholder has the option to present their contactless card against the Contactless

symbol when displayed on the PINpad.

Make sure that the bottom of the card runs firmly along the bottom of the card swipe and that the card

is swiped at an even speed.

The speed of the card swipe should not be too slow as this can sometimes cause problems when the

terminal is reading the card.

If the card is removed too quickly a message

will appear on the display and the cardholder

will be asked to present the card again.

The cardholder should hold their card against the

Contactless symbol for it to be read.

AMOUNT £9.50

PRESENT OR INSERT

CARD

Page 11

Using the Menus

The Transaction Menu enables you to perform a transaction on the terminal.

At the READY prompt press the MENU button.

The first option on the list will be highlighted.

The actual options shown may differ from those shown here.

PLEASE NOTE: Only three options can be displayed on the terminal screen at any one time.

Use the keys to view the available options.

Press the GREEN button to select a highlighted option. The terminal will return to the READY display if

no option is selected within 30 seconds.

The System Menu enables you to perform an administration function on the terminal.

Select the System Menu by following the instructions below.

TRANSACTION MENU

Purchase with Cashback

Force Sale

Refund

SYSTEM MENU

Print Function Codes

Select Function

Totals

At the READY prompt press the MENU button until the System

Menu is displayed. Other menu options may appear before/

after depending on your configuration.

Use the keys to view the available options and

press the GREEN button when the required option is

highlighted.

Throughout the transaction flows in this guide, all your

instructions are denoted by this unshaded display.

All instructions to be carried out by the customer on the

PINpad are denoted by this shaded display. The customer

should follow the instructions displayed by the PINpad.

READY

Merchant Number

12345678

Re-Printing Receipts

After a transaction a customer/merchant receipt is printed, if a re-print is required press the MENU

button and a re-print of the last receipt will be printed and the user will be asked to press ENTER.

Check to ensure receipt is correct, if another re-print is required press MENU to re-print.

PLEASE NOTE: This is not the same as printing a duplicate receipts.

AMOUNT 55.00

PIN ****

CARDHOLDER TO KEY PIN

ENTER=OK CLEAR=RE-KEY

Page 12

Merchant Control

Terminal Displays

PINpad Displays

Customer to Select

Method of Payment

Press ENTER to assist

Customer to Select

Method of Payment

Press ENTER to assist

Pay with ?

Enter=YES Clear=NO

SELECT:

TO SKIP

ENTER TO SELECT

SELECT:

TO SKIP

ENTER TO SELECT

If you press ENTER to assist you will be in control of selecting the application.

Now press the YELLOW button to scroll through the

options and then press the GREEN button to select the

appropriate one.

(Please refer to Section 7 of this guide for instructions on how to complete a Sale Transaction.)

Entering Letters

You may need to enter letters using your terminal. Most numeric buttons have alphabetical

characters allocated to them.

e.g. the number 2 button has A, B and C allocated to it

e.g. the number 5 button has J, K and L allocated to it

To enter a letter press the relevant number button and then the MENU button to scroll through the

letters until you select the character required. To enter the next letter you must again select the

relevant number button. To enter a space press the 0 button followed by the MENU key.

If a mistake is made when entering numbers or letters, press the YELLOW button until the

incorrect numbers or letters have been removed. Then re-key the correct entry.

Once all the numbers or letters have been entered press the GREEN button to accept the entry.

Application Selection

Some cards support multiple card schemes and during the transaction flow the customer may be

required to choose which card scheme to use. Alternatively the customer can ask you to assist them

with this.

Customer Control

If the customer wishes to select which application to use they should press the arrow key to scroll

through the options when this screen is displayed. They should then press the GREEN button to select

the appropriate application.

Page 13

6. Starting a Transaction

IMPORTANT INFORMATION

Your terminal may be configured to start a transaction by either entering the transaction amount first or

by inserting/swiping the payment card.

If your terminal is configured to accept Contactless payments it will always expect you to enter the

transaction amount first for whichever type of transaction you are performing.

If your terminal is configured to request the card details first the customer will be required to insert

their card into the PINpad’ rather than the terminal. Once this is done, enter the transaction amount

and continue from the ‘Checking Card’ prompt for the chosen transaction type.

PLEASE NOTE: In this guide the PINpad displays are shown alongside the terminal displays so that you

know what the customer is being asked to do.

If you make a mistake, press the YELLOW button and re-enter the correct amount.

If the card is a Chip card, please see Sale (Inserting a Card) in Section 7.

If the customers card is a Contactless card and is to be used for a Contactless transaction,please see

Sale (Contactless) in Section 7.

If the customers card has been swiped, please see Sale (Card Swiped) in Section 7.

7. Sale Transactions

Sale (Inserting a Card)

SALE £10:00

Insert, Swipe Card

to Continue

(or press Cancel key)

INSERT CARD

HAND CARD TO

OPERATOR

Terminal Displays PINpad Displays

SALE

Present, Insert, Swipe

Card to Continue

(or press Cancel key)

AMOUNT £9.50

PRESENT OR INSERT

CARD

At the READY PROMPT you may be asked to “Key in the amount” of the sale or to “insert or swipe”

customer card.

SALE

Checking Card

Please Wait...

PROCESSING

PLEASE WAIT

DO NOT REMOVE

CARD

2. The terminal will check the card. If the customer presents a card which supports multiple card

schemes you may be required to chose which card scheme to use.(See Section 5, Application

Selection.

1. Customer will be prompted to insert card into the PINpad.

Page 14

Ask the customer to enter their PIN into the PINpad, as they do asterisks will appear on the

screen. Now press the GREEN button.

If the PIN is entered incorrectly during this process use the YELLOW button to delete and then

re-key the correct PIN.

Your terminal may be configured to allow Cashback, if

Cashback is required press the GREEN button.

If Cashback is not required press the YELLOW button

and continue from step 4.

If Cashback was required, enter the Cashback amount

and press the GREEN button.

If Cashback is not configured, continue from step 4

below.

SALE

Cashback?

Enter = YES Clear = NO

PWCB

Key in Cash Amount

0.00

and then press ENTER

Tear Off

CUSTOMER RECEIPT

Press ENTER if OK

Press MENU to Reprint

Amount £25.00

Customer PIN entry

Press MENU to Bypass

Amount £25.00

Customer PIN entry

Press MENU to Bypass

Amount £25.00

Customer PIN entry

PIN ACCEPTED

SALE

AUTH CODE: nnnnn

Printing

CUSTOMER RECEIPT

Please Wait...

AMOUNT £25.00

ENTER PIN

PIN ****

ENTER TO ACCEPT

CLEAR TO CORRECT

AMOUNT £25.00

PIN ACCEPTED

DO NOT REMOVE

CARD

PLEASE WAIT

DO NOT REMOVE

CARD

Please wait...

DO NOT REMOVE

CARD

The terminal will now dial for authorisation and a number of messages will appear on the screen.

The terminal will now print a receipt which the CUSTOMER must retain for their records.

Tear off the receipt and press the GREEN button to continue. Should you require a reprint of the

receipt press the MENU button.

Please wait...

DO NOT REMOVE

CARD

Page 15

REMOVE CARD

Tear Off

MERCHANT RECEIPT

Press ENTER if OK

Press MENU to Reprint

SALE £9.50

Present, Insert, Swipe

Card to continue

(or press Cancel key)

Printing

MERCHANT RECEIPT

Please Wait ...

APPROVED

SALE

Please Remove Card

Printing

MERCHANT RECEIPT

Please Wait...

You will now be prompted to remove the customer’s card. The terminal will then print a

MERCHANT receipt which must be kept for your records.

PLEASE NOTE: For security reasons and depending on the terminal configuration the full card number

may not be printed on the receipts.

Sale (Contactless)

Terminal Displays PINpad Displays

The terminal will now print a Merchant receipt which should be kept for your records.

AMOUNT £9.50

PRESENT OR INSERT

CARD

Tear Off

MERCHANT RECEIPT

Press ENTER if OK

Press MENU to Reprint

Processing

Please wait...

If the customer requests a receipt this must be done before the next transaction takes place.

From the READY prompt press the key and a customer receipt will be printed. Press the

GREEN button to return to the READY prompt.

Printing

CUSTOMER RECEIPT

Please Wait ...

The customer should present their card to the Contactless symbol on the PINpad where the card

will be read.

Press the GREEN button and the terminal will return to the READY prompt.

Page 16

Sale (Swiping a card)

The customer should hand their card to you to swipe through the terminal. Once the card has been

swiped the terminal will check the card.

SALE

Insert or Swipe Card

to Continue

(or press Cancel key)

Key in last 4 digits

of Card Number

and then press ENTER

SALE

AUTH CODE: nnnnn

Printing

MERCHANT RECEIPT

Please Wait...

Tear Off

MERCHANT RECEIPT

Press ENTER if OK

Press MENU to Reprint

INSERT CARD

HAND CARD TO

OPERATOR

PROCESSING

PLEASE WAIT

PROCESSING

PLEASE WAIT

PROCESSING

PLEASE WAIT

SALE

Signature OK?

Enter=YES Clear=NO

Printing

CUSTOMER RECEIPT

Please Wait...

PROCESSING

PLEASE WAIT

PLEASE WAIT

Terminal Displays PINpad Displays

You may be prompted to confirm the last four digits of the card number. Key in the last four

numbers from the customer’s card and then press the GREEN button.

The terminal will now dial for authorisation and a number of messages will appear on the screen.

The terminal will print a Merchant receipt, tear this off and ask the customer to sign it.

Check the signature and, if it is OK, press the GREEN button and a Customer receipt will be printed.

If the signature is not OK press the YELLOW button and the transaction will be cancelled.

The terminal will now print the Customer receipt.

Page 17

Tear Off

CUSTOMER RECEIPT

Press ENTER if OK

Press MENU to Reprint

PLEASE WAIT

PROCESSING

PLEASE WAIT...

PROCESSING

PLEASE WAIT

PROCESSING

PLEASE WAIT

Pass this receipt to the customer for their records.

The transaction is now complete and the terminal will return to the READY prompt.

Voice Referrals

Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre.

As a security measure your terminal may have been set up to request either the swipe of the

Supervisor Card or the input of a Referral Password when this situation arises.

Please follow the process below if your terminal has been set up to ask for a Referral Password.

The following screens will be displayed if the transaction gets a referral message from the

acquiring host:

Press CLEAR

SALE

Please remove card

for voice referral

SALE

REMOVE CARD AND

HAND TO OPERATOR

REFERRAL

MID: 12345678

CALL: nnnn nnnnnnn

and then press ENTER

Enter Referral Password

and then press enter

Please Wait...

The card should be removed from the terminal and handed to the operator who will be

contacting the Authorisation Centre.

You may be asked to swipe your Supervisor card or enter your Referral Password and then press

the GREEN button to continue.

Once you have spoken to the Authorisation Centre and if the transaction is authorised, press the

GREEN button to continue with the transaction. If Authorisation is declined press the YELLOW

button.

PLEASE NOTE: Please see Section 8 on how to set a Referral Password.

Page 18

If the YELLOW button is pressed, the terminal will display ‘Not Authorised’ and print a ‘Not

Authorised’ receipt. The terminal will then return to the READY prompt.

SALE

Key in Auth. Code

and then press ENTER

SALE

Authorisation given?

ENTER=YES CLEAR=NO

If the GREEN button is pressed, enter the authorisation code provided by the Authorisation Centre

and press the GREEN button. The terminal will now print the receipts and then return to the READY

prompt.

8. Setting the Referral Password

Function 23 will allow you to set and change the Referral Password.

At the READY prompt, press the MENU button twice.

Use the key highlight the SELECT FUNCTION option

and then press the GREEN button.

Enter the number 23 and then press the GREEN button,

the terminal will ask you to swipe the Supervisor card

or key in your Supervisor code.

Now press the GREEN button to select the option to Set

the Referral Password.

Pressing the YELLOW button will return the terminal to the READY prompt.

If this is the first time the Password has been set please enter 0000 and then press the GREEN button.

If the code is to be changed, key the current code and

then press the GREEN button.

Enter a new Referral Password and then press the

GREEN button.

Re-key the new Referral Password to confirm and then

press the GREEN button.

The terminal will print a receipt to confirm the Pass-

word has been changed and will return to the READY

prompt.

SYSTEM MENU

Totals

Print Function Codes

Select Function

EFT

Set Referral Password?

Enter=YES Clear=NO

Enter Current

Referral Password?

and then press ENTER

Enter New

Referral Password?

and then press ENTER

Conrm New

Referral Password?

and then press ENTER

Page 19

SALE

Checking Card

Please Wait...

PROCESSING

PLEASE WAIT

DO NOT REMOVE

CARD

REFUND

Key in Amount:

0.00

and then press ENTER

REFUND

Insert or Swipe Card

to continue

(or press Cancel key)

PROCESSING

PLEASE WAIT

At the READY prompt, press the MENU button.

Use the key to highlight REFUND and then press

the GREEN button.

TRANSACTION MENU

Purchase with Cashback

Force Sale

Refund

Terminal Displays PINpad Displays

Either key in the amount of refund transaction and then press GREEN button or swipe/insert card

into the PINpad and then key in the refund amount.

If performing a swiped transaction, your terminal may prompt you to enter the last four digits of the

card number. If so, key in the last four digits of the customers card number and press the GREEN button.

The terminal will check the card. If a customer presents a card that supports multiple card schemes, you

may be required to choose which card scheme to use. You may then be asked to remove the card and

the transaction will continue as per a signature verified sale.

(Please refer to Section 7 of this guide for instructions on how to complete a Sale Transaction.)

9. Refunds

Contactless Refund

To perform a Contactless Refund “Amount Entry First” must be enabled; the card scheme must be

configured to allow it and the transaction amount must be below the maximum contactless

transaction limit:

Note: A “Contactless Refund” may be performed either by using credit/debit cards (if configured) or

any other contactless devices such as “Fobs or Mobile Telephones”.The following screens will only be

displayed if the transaction amount is below the Contactless transaction limit:

REFUND

Key in the amount

£0.00

and then press ENTER

Terminal Displays PINpad Displays

If the transaction value is below the maximum Contactless Limit the following screen will be displayed:

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Ingenico iCT220, iCT250 User manual

Brand: Ingenico

Model: iCT220, iCT250

Category: POS terminals

Type: User manual

This manual is also suitable for

ML30 Contactless

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Ingenico iCT220, iCT250 User manual

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Ingenico iCT220, iCT250 User manual

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