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  3. Evolve 30 II

Jabra Evolve 30 II User manual

  • Hello! I have reviewed the user manual for the Jabra Evolve 30 II USB-C UC Mono headset. This document provides instructions on troubleshooting call control issues with Mitel/ShoreTel softphones. It includes steps to verify the installation and configuration of the ShoreTel Telephony Interface. I am ready to answer any questions you have about this product and the information provided in this manual.
  • Why does call control not work with my ShoreTel softphone?
    How can I confirm successful installation?
    What should I do if I cannot verify the installation steps?
Jabra Evolve 30 II USB-C UC Mono
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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