5G OUTDOOR CPE FW2000e USER GUIDE 3
Contents
Introduction and Getting Started ........................................................................................................................................ 5
Overview .................................................................................................................................................................................. 6
Key Features ..................................................................................................................................................................... 6
System Requirements ................................................................................................................................................... 6
Getting Started ...................................................................................................................................................................... 7
Configuration .............................................................................................................................................................................. 8
Overview .................................................................................................................................................................................. 9
Home Page...................................................................................................................................................................... 10
Side Menu ....................................................................................................................................................................... 10
Header Icons ................................................................................................................................................................... 11
Getting Help ................................................................................................................................................................... 11
Admin Password ................................................................................................................................................................. 12
Changing the Admin Password ............................................................................................................................... 12
Managing Data Usage ...................................................................................................................................................... 13
Data Usage Page ........................................................................................................................................................... 14
Managing Settings ............................................................................................................................................................. 16
Preferences Tab ............................................................................................................................................................. 16
Software Update Tab .................................................................................................................................................. 17
Backup and Restore Tab ............................................................................................................................................. 19
SIM Manager Tab .......................................................................................................................................................... 21
APN Tab ............................................................................................................................................................................ 25
Advanced Tab ................................................................................................................................................................ 28
Viewing Info About the FW2000e ................................................................................................................................ 43
Internet Status Tab ....................................................................................................................................................... 44
Internet Sessions Tab .................................................................................................................................................. 46
Diagnostics Tab ............................................................................................................................................................. 47
Device Info Tab .............................................................................................................................................................. 48
GPS Tab ............................................................................................................................................................................ 49
Logs Tab ........................................................................................................................................................................... 50
Getting Support .................................................................................................................................................................. 51
Customer Support Page ............................................................................................................................................. 51
Troubleshooting and Support ............................................................................................................................................ 52
Overview ................................................................................................................................................................................ 53
Replacing your SIM Card .................................................................................................................................................. 53
Indicator LED ........................................................................................................................................................................ 55
Common Problems and Solutions ............................................................................................................................... 56
Indicator LED is blue and SIM appears active, but I cannot browse the internet .................................. 56
My connecting device is not obtaining a valid IP address ............................................................................. 56
I cannot access the Admin Web UI ......................................................................................................................... 56
Resetting your Device ....................................................................................................................................................... 58
Resetting with the RESET Button ............................................................................................................................ 58
Resetting from the Inseego Mobile App .............................................................................................................. 59
Resetting from the Admin Web UI ......................................................................................................................... 59
Resetting from Inseego Connect ............................................................................................................................ 59
Setting up CBRS .................................................................................................................................................................. 60
Technical Support .............................................................................................................................................................. 62
Product Specifications and Regulatory Information .................................................................................................. 63
Product Specifications ...................................................................................................................................................... 64
Device ............................................................................................................................................................................... 64
Environmental ............................................................................................................................................................... 64
Network Connectivity ................................................................................................................................................. 65