Rugged Mobile Computing Solutions
RX10
USER MANUAL
October 2017
Trademarks
All brand and product names are trademarks or registered trademarks of
their respective companies.
Notes
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website
at
www.getac.com.
Manufacturer Contact Information
Name: Getac Technology Corp.
Address: 5F., Building A, No. 209, Sec. 1, Nangang Rd., Nangang Dist.,
Taipei City, 11568, Taiwan, R.O.C.
Phone: +886-2-2785-7888
i
Table of Contents
Chapter 1 Getting Started ................................................................. 1
Getting the Tablet PC Running
................................................. 2
Unpacking
.............................................................................. 2
Installing the Micro-SIM Card (Optional) and Battery Pack
3
Connecting to AC Power
....................................................... 4
Using the Tether
.................................................................... 5
Taking a Look at the Tablet PC
................................................. 6
Front Components
................................................................. 6
Rear Components
.................................................................. 8
Left-Side Components
......................................................... 10
Top Components
.................................................................. 11
Bottom Components
........................................................... 11
Chapter 2
Operating Your Tablet PC .............................................. 12
Product Applications
................................................................ 13
Turning On and Off the Tablet PC
.......................................... 15
Turning On
........................................................................... 15
Turning Off
.......................................................................... 15
Navigating on the Screen
........................................................ 16
Using the Touchscreen
........................................................ 16
Using the Dual Mode Display (Optional)
........................... 19
Using Wireless Connections
..................................................... 20
Using the WLAN
................................................................... 20
Using the Bluetooth Feature
.............................................. 21
Using the WWAN Feature (Optional)
................................ 23
Chapter 3
Managing Power ............................................................ 25
AC Adapter
............................................................................... 26
Battery Pack
.............................................................................. 27
Charging the Battery Pack
.................................................. 27
Initializing the Battery Pack
................................................ 28
Checking the Battery Level
................................................. 28
Battery Low Signals and Actions
........................................ 29
ii
Replacing the Battery Pack ................................................. 30
Hot Swapping the Battery Pack
.......................................... 32
Power-Saving Tips
.................................................................... 34
Chapter 4
Models with High Capacity Battery .............................. 35
Enhanced and Additional Features
........................................ 36
Using Smart Cards
.................................................................... 37
Chapter 5
Using Options and Peripherals ...................................... 39
Using the Fingerprint Scanner (Optional)
.............................. 40
Enrolling a Fingerprint
........................................................ 40
Fingerprint Login
................................................................. 42
Cleaning the Fingerprint Scanner
....................................... 42
Using the NFC/RFID Reader (Optional)
................................... 43
Using the Barcode Scanner (Optional)
................................... 44
Connecting Peripheral Devices
............................................... 45
Connecting a USB Device
.................................................... 45
Connecting an Audio Device
.............................................. 46
Connecting an HDMI Display Monitor
............................... 46
Chapter 6
Using BIOS Setup ............................................................ 47
When and How to Use
............................................................. 48
Menu Descriptions
................................................................... 49
Information Menu
............................................................... 49
Main Menu
........................................................................... 49
Advanced Menu
................................................................... 50
Security Menu
...................................................................... 51
Boot Menu
........................................................................... 52
Exit Menu
............................................................................. 52
Chapter 7
Using Getac Software .................................................... 53
OSD Control Panel
................................................................... 54
G-Manager ............................................................................... 55
Getac Camera
........................................................................... 57
Chapter 8
Care and Maintenance ................................................... 58
Taking Care of the Tablet PC
.................................................. 59
Location Guidelines
............................................................. 59
General Guidelines
.............................................................. 59
Cleaning Guidelines
............................................................. 60
Battery Pack Guidelines
....................................................... 60
Touchscreen Guidelines
....................................................... 62
When Traveling
........................................................................ 63
iii
Chapter 9 Troubleshooting ............................................................. 64
Preliminary Checklist
................................................................ 65
Solving Common Problems
...................................................... 66
Battery Problems
................................................................. 66
Bluetooth Wireless Transmission Problems
....................... 66
Display Problems
.................................................................. 67
Hardware Device Problems
................................................. 67
Power Management Problems
........................................... 68
Sensor Problems (for Windows 10 Models Only)
.............. 68
Software Problems
.............................................................. 69
Sound Problems
................................................................... 69
Startup Problems
................................................................. 70
WLAN Problems
................................................................... 70
Other Problems
.................................................................... 72
Resetting the Tablet PC
........................................................... 73
System Recovery
....................................................................... 74
System Restore, Recovery, or Reset (for Windows 10
Models)
................................................................................. 74
System Recovery (a Tool for Windows 7 Models)
.............. 74
Using the Driver Disc
................................................................ 77
Appendix A
Specifications ................................................................. 78
Appendix B
Regulatory Information ................................................. 81
Marks and Meanings ............................................................... 82
On the Use of the System
........................................................ 83
Class B Regulations
.............................................................. 83
ANSI Warning
....................................................................... 84
Cautions and Warnings
....................................................... 85
On the Use of the RF Device
.................................................... 88
USA and Canada Safety Requirements and Notices
.......... 88
European Union CE Marking and Compliance Notices
..... 90
User Notification of Take-back Service
................................... 92
ENERGY STAR 6.1
..................................................................... 93
Battery Recycling
...................................................................... 95
1
Chapter 1
Getting Started
Congratulations on purchasing this healthcare Tablet PC.
This chapter first tells you step by step how to get the Tablet PC up and
running. Then, you will find a section briefly introducing the external
components of the Tablet PC.
2
Getting the Tablet PC Running
Unpacking
After unpacking the shipping carton, you should find these standard items:
RX10 Tablet PC
AC adapter
AC power cord
Battery pack
Stylus
Tether
Driver disc Document(s)
Inspect all the items. If any item is damage or missing, notify your dealer
immediately.
NOTE: This packing list applies to standard models. Select models may have
different items.
3
Installing the Micro-SIM Card (Optional) and
Battery Pack
1. Select models only:
With the micro-SIM card’s chip side facing up and the beveled corner
pointing to the slot, insert the card all the way into the slot.
NOTE: To remove the micro-SIM card, just push in the card to pop-out and
remove the card.
2. With the battery pack correctly oriented, attach its connector side to the
battery compartment at an angle (
) and then press down the other side
(
). The battery latch should be engaged in the locked position ( ).
4
CAUTION: Make sure the battery latch is correctly locked, not revealing the
underneath red part.
Connecting to AC Power
CAUTION: Use only the AC adapter included with your Tablet PC. Using
other AC adapters may damage the Tablet PC.
NOTE:
The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for
use when you install the battery pack and connect AC power to the
Tablet PC for the very first time.
When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.
You must use AC power when starting up the Tablet PC for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector of the Tablet
PC (
).
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet (
).
3. Power is being supplied from the electrical outlet to the AC adapter and
onto your Tablet PC. Now, you are ready to turn on the Tablet PC.
5
Using the Tether
A tether is provided for attaching the stylus to your Tablet PC.
1. Insert one of the tether’s loop ends through the hole of the stylus (as
indicated by
below). Then, insert the other end through the first loop
(as indicated by
below) and pull it tight.
2. Insert the other loop end to the tether hole on the Tablet PC (as indicated
by
below). Then, insert the stylus end through the loop (as indicated
by
below) and pull it tight.
6
Taking a Look at the Tablet PC
NOTE: Depending on the specific model you purchased, the color and look
of your model may not exactly match the graphics shown in this document.
CAUTION: You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- , dust-, and fire-proof integrity. (Engage the locking mechanism if
existing.)
Front Components
Ref
Component Description
Camera Lens
Allows you to use the camera function. When the
camera lens is in use, the indicator beside it lights up.
None
Or can be one of the below components depending on your model:
7
Ref
Component Description
Fingerprint
Scanner
Serves as the fingerprint verification, preventing
unauthorized access to your Tablet PC.
NFC/RFID
Reader
Reads data from NFC/RFID tags.
Microphone Receives sound and voice.
Light Sensor
Senses the ambient light for automatic adjustments
of the display backlight.
Indicators
Power
Lights blue when the power is on.
Blinks blue when the system is in Sleep mode.
Battery
Charge
Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period.
Blinks red (once per second) when the battery’s
capacity is below 10%.
Blinks red rapidly (once per 0.5 second) when there is
a thermal protection problem. Ask for repair service
in case this happens.
Blinks amber when the battery charging is in an
abnormal state. Replace the battery in case this
happens.
RF (Radio
Frequency)
Lights blue when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on.
P1 Button
Starts the Getac Camera program and serves as the
shutter release button.
P2 Button Opens or closes the OSD Control Panel.
When pressed longer:
Serves as the Ctrl+Alt+Del keyboard keys.
8
Ref
Component Description
Windows Logo
Button
Opens or closes the Start menu.
Volume Up
Button
Increases the sound volume.
Volume Down
Button
Decreases the sound volume.
Power Button
Turns the power on or off. (The default “off” state is
“Sleep mode.”)
With a default setting of 2-second delay, you have to
press the button for at least 2 seconds for it to
function.
Touchscreen Displays and receives information for the Tablet PC.
NOTE:
The hardware buttons (except the power button) can be re-defined
using G-Manager.
Some of the hardware buttons provide keyboard key functions on
“POST/BIOS Setup/Non-ACPI” occasions. (See “Button Functions on
Special Occasions in Appendix A for information.)
9
Rear Components
NOTE: For supplementary information on models with high capacity
battery, see Chapter 4.
Ref
Component Description
Tether Hole Stylus can be tethered to this hole.
Stylus/
Digitizer Pen
Serves as the input device by tapping on the
touchscreen to make selections and enter
information.
Bridge Battery
Indicator
Lights up if you unlock the battery latch while
operating the computer on battery power. The
indicator is intended to inform whether you can
safely hot swap the battery pack.
Green light: The bridge battery can sustain power for
up to 1 minute, during which you can hot swap the
battery pack.
Red light: The bridge battery level is too low for you
to safely hot swap the battery pack.
10
Ref
Component Description
Blinking in amber: The bridge battery charging is in
an abnormal state. Ask for repair service in case this
happens.
Battery Pack
Supplies power to your Tablet PC when external
power is not connected.
Inside is the micro-SIM card slot (optional).
Expansion
Connector
Connects to a proprietary expansion module
(available as an option).
SSD (inside the
cover)
Inside is the SSD (Solid-State Disk), storage device of
your Tablet PC.
When needed, you can open the cover by removing 4
screws to replace the SSD.
Speaker Sends out sound and voice from your Tablet PC.
Camera Lens
Allows you to use the camera function. When the
camera lens is in use, the indicator beside it lights up.
Flash Provides extra light when taking pictures.
Left-Side Components
Ref
Component Description
Barcode Scanner
Lens (optional)
Emits red light for barcode scanning.
USB 2.0 Port
Connects a USB device, such as a USB flash disk,
printer, digital camera, joystick, and more.
USB 3.0 Port
Slide down to open the
protective cover.
Reserved
11
Ref
Component Description
Micro HDMI
Connector
Connects a HDMI monitor or TV set.
Combo Audio
Connector
Connects a set of headphones or external speakers
with amplifier
Supports a headset microphone with 4-pole TRRS
3.5mm jack.
Power Connector
Connects the AC adapter.
Top Components
Ref
Component Description
Trigger Button
(optional)
Activates the scanning of one barcode.
Bottom Components
Ref
Component Description
Docking
Connector
Connects to the docking station (available as an
option).
Antenna Pass-
through
(optional)
Connects to the docking station for using external
GPS/WLAN/WWAN antenna.
WWAN
WLAN
GPS
Reserved
12
Chapter 2
Operating Your
Tablet PC
This chapter provides information about the use of the Tablet PC.
If you are new to computers, reading this chapter will help you learn the
operating basics. If you are already a computer user, you may choose to read
only the parts containing information unique to your Tablet PC.
CAUTION:
Do not expose your skin to the Tablet PC when operating it in a very hot
or cold environment.
The Tablet PC can get uncomfortably warm when you use it in high
temperatures. As a safety precaution in such a circumstance, do not
place the Tablet PC on your lap or touch it with your bare hands for
extended periods of time. Prolonged body contact can cause discomfort
and potentially a burn.
13
Product Applications
RX10 is a Tablet PC designed for healthcare environments. Some possible
applications include:
A mobile device for health care professionals
Health care professionals such as doctors and nurses can use the device to
access and maintain patients’ health records while on ward rounds. Health
data can be transmitted in real-time over the wireless network to the
hospital’s health information management system, where data are stored.
Information accuracy
With the device’s barcode/RFID/NFC reader and appropriate software*,
hospital staff can access data by scanning patients’ wristbands and
barcode/RFID tags/NFC tags attached to medications. The patient’s
identification and his/her matching medication can be quickly verified.
This eliminates errors that can occur when data are first written by hand
and then manually entered into the computer system.
Communications and information gathering
On hospital ward rounds, doctors/nurses can use the device to show
graphical information to the patients for better understanding and
communications. Using the device’s front/rear camera function,
doctors/nurses can take photos right on the spot when information
gathering and recording is needed.
Confidentiality and security
Hospitals are responsible for protecting electronic health records. With
specific hardware component on the device and appropriate software*,
hospitals can implement fingerprint recognition, barcode scanning, or
RFID/NFC scanning in their staff authentication process. This additional
layer of authentication besides passwords ensures the security of the
hospital’s health information management system.
Use in emergency medical services
At the location of the emergency, emergency services personnel can use
the device to record the patient’s physical health conditions and instantly
send the data back to the hospital over wireless network. The patient’s
information can be registered while the patient is on the way to the
hospital.
NOTE: * “Appropriate software” means application software developed by
the hospital’s internal staff or a third-party, using the provided SDK
(software development kit).
14
WARNING: This device is for use by qualified operators only. The antenna/
docking/SIM card/battery connector pins must not be allowed to directly or
indirectly contact the patients. For example, to prevent causing indirect
contact, the operator must not touch patients and connector pins
simultaneously.
15
Turning On and Off the Tablet PC
Turning On
Press the power button (
) for at least 2 seconds until the Power Indicator
lights up. The Windows operating system should start.
NOTE:
By default, there is 2-second delay time for the power button. You can
change the setting with the “Power Button Delay” item in the BIOS
Setup Utility. (See “Advanced Menu” in Chapter 6.)
Tapping the screen during startup may invoke a pre-boot menu (unless
the default settings have been changed). If the menu appears, simply
select Continue.
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To...
Do this...
Windows 10 Windows 7
Power off
(Shutdown)
Tap Power Shut
down.
Use the Windows Start menu
in the lower left and follow
the shutdown procedure.
Sleep Press the power button.*
-or-
Tap Power Sleep.
Press the power button.*
-or-
Use the Windows Start menu
to put the Tablet PC in Sleep
mode.
Hibernate
By default, this option is not
shown in the Start menu. If you
want to use the feature, set up
accordingly in Windows
settings.
Use the Windows Start menu
to put the Tablet PC in
Hibernation mode.
* “Sleep” is the default setting of the power button. You may change what
the power button does in Windows settings.
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