VitalConnect VistaCenter Application Operating instructions
- Type
- Operating instructions
VitalConnect VistaCenter Application is a powerful tool that enables you to remotely monitor your patients' cardiac health. With this application, you can:
- View real-time data from your patients' VitalPatch devices.
- Review historical data and generate reports.
- Communicate with your patients and their caregivers.
- Manage your patient population and track their progress.
VistaCenter is easy to use and can help you to improve the quality of care for your patients.
VitalConnect VistaCenter Application is a powerful tool that enables you to remotely monitor your patients' cardiac health. With this application, you can:
- View real-time data from your patients' VitalPatch devices.
- Review historical data and generate reports.
- Communicate with your patients and their caregivers.
- Manage your patient population and track their progress.
VistaCenter is easy to use and can help you to improve the quality of care for your patients.
MAN-043 Rev. A Page 1
Release Notes
VistaCenter 3.3.1
Rev. A
July 2022
Contents
1. Introduction
2. Software Versions and Compatibility
3. Feature Updates
4. Addressed Issues
5. Known Issues
1. Introduction
About this Document
This document describes the VistaCenter Application, Release 3.3.1. This document includes information that is
not presented in the Instructions for Use documents for the release, such as software versions, addressed issues,
known issues, and operating considerations.
Related Documentation
Refer to the following documents for operating instructions:
• (IFU-06) VitalPatch 2.0 Instructions for Use
• (IFU-26) VistaPoint 3.2 Instructions for Use
• (IFU-27) VistaCenter 3.3 Instructions for Use
• (MAN-027) Vista Solution 3.3 IT Administration Guide
2. Software Versions and Compatibility
VitalConnect has verified compatibility of this release as follows:
• VitalPatch Biosensors
• VitalPatch 1.5 with VitalPatch Firmware 1.0.4.0
• VitalPatch 2.0 with VitalPatch Firmware 3.2.x.x
• VitalPatch 2.0 with VitalPatch Firmware 4.0.0.2 and higher
• VistaPoint/VistaTablet/VistaPhone
• VistaPoint 2.5 and higher
MAN-043 Rev. A Page 2
• Hardware/Browser
• Chrome browser on Mac OS X and Windows
• Native browser on iOS and Android mobile devices
3. Feature Updates
This release has the following new features and feature enhancements:
• The VistaCenter dashboard adds a new tile appearance to indicate “Patient Intake Required” (grey
background with yellow border).
• Administrative pages (such as Patient Census) have a new “responsive” design that automatically
prevents columns pushing off the right side of the screen. When this feature is enabled (enabled by
default), low-priority columns marked for visibility will hide automatically to make the content fit on screen.
When hidden data is present, a banner appears to notify the user, and a (+) button appears next to each
patient name (or other first column item). Clicking the (+) button expands the row to show all hidden data.
To enable or disable this feature, use the new Enable Responsive Tables option under Manage
Organization.
• Updates to the cardiac monitoring patient intake form:
o To alert VistaCenter users when a device has not yet had a patient intake form completed, the
VistaCenter dashboard now displays a grey tile with a yellow background and the alert text
“Patient Intake Required”. The status is cleared when patient intake is performed.
o Patient name entry is now performed with separate first, middle and last name fields (previous
releases used a single field for name).
o A new (optional) entry field has been added for patient email address. The email address allows
direct billing and payment communication with the patient.
o A new Medical Record Number (MRN) field has been added and is now separate from the Social
Security (SS) field. With this change, the MRN can be added to Cardiologs reports.
o The insurance card upload function now provides the ability to upload separate front and rear
card uploads (previous version allowed only a single upload). The front and rear card uploads are
required when “Other” is the selected insurance provider.
o A new insurance pre-authorization number field has been added. If a pre-authorization number
has been provided by the insurance company (or is required), it should be added during intake.
o A Primary diagnostic code must now be selected during intake, using a new pull-down menu.
Other diagnostic codes and 2nd diagnostic codes use the same selection/entry method as
previous releases.
o For MCT and Event Monitoring, there is a new workflow for indicating medical necessity. For
intake, the intake user must check “Evidence of Medical Necessity.” By requiring this checkbox,
the previous requirement of checking at least two MCT justifications is no longer enforced.
o The intake user must now enter the first VitalPatch ID, and must confirm the ID. In prior releases,
the first VitalPatch ID was recommended but not required.
o The “Extended Holter NOW” option is no longer supported or selectable in patient intake.
o Default choices for monitoring type and duration are no longer applied. Intake user must select a
monitoring type and day duration. Organization-specific default values for monitoring type and
duration can still be configured.
o New 1-day and 2-day Holter monitoring options may be added as selectable options in patient
intake.
o The prescribing justification language at the end of the patient intake has been updated as
follows: “The ordering provider or authorized staff member confirms that an order is being placed
to “Vital Connect” for monitoring service, and certifies that the above information is true and
MAN-043 Rev. A Page 3
accurate to the best of his or her knowledge, that the requested services are medically
necessary, and that supporting documentation is maintained in the patient’s medical record.”
• Added option to add patient MRN to reports. This option is configured in the Organization preferences
(requires Administrator access).
• Added option to apply custom tags to patients during intake. Custom tags are configured in the
Organization preferences (requires Administrator access). When tagging is enabled, a new pulldown
menu appears in patient intake allowing configured tags to be selected. Configured tags can then be used
to filter patients in the Patient Census or in Reports.
• Added option to attach report PDFs to emails (in report delivery preferences).
• Organizations can now receive the following service modifications (by arrangement with
VitalConnect/IDTF):
o Enable/Disable 24-Hour Holter service type (off by default)
o Enable/Disable 24+48 Hour Holter service type (off by default)
o Enable/Disable Cardiac Event Monitor service type (off by default)
o Require Patient SSN on Intake (off by default)
o Enable/Disable Per-Patient Cardiac Monitoring Configuration
o Enable/Disable Auto-Generate Reports
o Disable Insurance Collection on Intake
o Disable Address Collection on Intake
o Disable Justifications Collection on Intake
o Disable Additional Reports on Intake
o Enable/Disable Edit in Patient Census
o Show Relay Battery Notifications
o Show Patient Symptom Notification
Refer to (IFU-27) VistaCenter 3.3 Instructions for Use for more information.
4. Addressed Issues
The following issues from previous releases are resolved in this release. Issues are listed in order from newest to
oldest.
Issue
Description
VC-3313
Improvement: In patient reports, add setting to automatically move to the next report after signing a
report. This behavior can be configured as default in Manage Organization.
VC-3290
Improvement: In patient intake, updated prescribing justification language at the end of the patient
intake form. See description in New Features above.
VC-3289
New Feature: New grey tile background appearance to indicate patient intake form is not yet
submitted. See description in New Features above.
VC-3288
Improvement: In patient intake, updated language in patient intake for MCT to CEM downgrade.
VC-3287
VC-3286
New Feature: In patient intake, remove defaults for service type and duration. See description in New
Features above.
VC-3284
Improvement: In patient intake, secondary insurance should be a dropdown selection instead of free-
MAN-043 Rev. A Page 4
form entry. See description in New Features above.
VC-3283
New Feature: In patient intake, add patient email address. See description in New Features above.
VC-3275
Bug: Fixed an issue where clicking on a relay in the VistaCenter dashboard displayed an error.
VC-3271
Bug: Fixed an issue in auto-generated reports where blank ECG strips (and other blank fields) were
shown in the report because data had not yet been received in the cloud when the report was
generated. With this fix, the most recent available data (“last data at”) will be used to prevent blank
strips in reports.
VC-3243
VC-3242
Bug: Fixed an issue where remote patient monitoring customers who enabled cardiac monitoring for a
patient incorrectly saw “cardiac monitoring disabled” and did not see the cardiac monitoring
configuration in historical notification view.
VC-3240
Improvement: Improved handling of patient intake where, if the patient intake includes a Patch ID that
was previously submitted, VistaCenter prompts the user to confirm submission with new intake
information.
VC-3235
New Feature: Added 48-hour Holter option. See description in New Features above.
VC-3224
New Feature: When printing patient intake form, print includes form submission date.
VC-3210
Bug: Fixed an issue where PDF attachments to report emails could not be opened.
VC-3209
Bug: Fixed an issue on the patient census page where showing “All” patient records could result in
the display of duplicate pending records.
5. Known Issues
The following new issues are reported for this release (may have been present in previous releases). Issues are
listed in order from newest to oldest.
Issue
Description
VC-3381
An issue was observed where an SVT arrhythmia event that had been acknowledged
continued to appear as a new event. This issue has not been re-observed.
VC-3380
An issue was observed where downloads of patient data (for example, to CSV) did not
complete successfully. This issue occurred only for users working in the VitalConnect IDTF
center and is unlikely to occur for external customers.
VC-3378
An issue was observed where the reset password link did not work correctly. This issue
occurred only for users working in the VitalConnect IDTF center and is unlikely to occur for
external customers. If this issue occurs, contact an administrator to reset the password.
VC-3378
An issue was observed on the automatic report generation configuration page, where a drop-
down menu became too narrow and could not be used. If this issue occurs, reload the page.
VC-3372
An issue was observed for some users of the patient census page where the alignment of
column headers appears misaligned from column content below. This issue is currently under
investigation.
VC-3281
An issue was observed where a change to organization name by a VitalConnect “super user”
administrator caused an incorrect association with a previous patient device. This issue does
MAN-043 Rev. A Page 5
not affect current customer configurations.
The following issues are known in this release (previously reported in release notes from prior releases). Issues
are listed in order from newest to oldest.
Issue
Description
VC-3035
There is a delay of up to 30 minutes that occurs between the time patient intake is performed
and when that patient name is displayed on the VistaCenter dashboard and other functions.
This delay is expected (a message in patient intake informs user of this delay).
VC-3009
There is an issue where patient census (and other) filters do not work on the Chrome
browser. This issue is associated with an outdated version of the Chrome browser. Ensure
you are using the latest version of Chrome.
VC-2607
There is an issue where, if a VitalPatch is applied to a patient and the patient reports a
symptom immediately after, and both of these occur when the relay device does not have an
active WiFi connection, the symptom does not appear in VistaCenter.
Workaround: Refresh the patient symptom view in VistaCenter.
VC-2583
There is an issue where, if patient symptoms are configured for notification, the notification
may appear before the symptom is listed in the patient symptom report.
VC-2560
An issue was reported where exported activity logs are not formatted in an easy-to-use way.
This issue is currently under investigation.
VC-2507
When using an iOS mobile device for manual vital sign entry, entry of decimal values is not
possible. This issue is currently under investigation.
VC-2493
An issue was reported where, if the user exports the patient census view as a PDF, only 5
columns are shown by default.
Workaround: use the “column visibility” feature to display the minimum required columns, or
use an export format such as CSV.
VC-2395
An issue was reported where the Live ECG does not display when using the IE browser.
Workaround: Use the Chrome browser when accessing VistaCenter. Other browsers are not
currently supported.
VC-2390
An issue was reported where, when viewing the notification list, if the “close” controls are
applied to close all notification categories, the categories eventually reopen automatically.
VC-2323
An issue was reported where patient tiles were not displaying data even though data was
being uploaded (and data was visible in historical view). This issue is currently under
investigation.
VC-2166
An issue was reported where VistaCenter did not operate correctly when the browser was
configured to operate through a web proxy. This issue is currently under investigation.
VC-2068
An issue was reported where arrhythmia markers were displayed in historical view without
accompanying heart rate data. This is expected behavior when data has not finished
uploading; arrhythmia notifications are given priority over other data.
VC-2063
There is an issue where certain administration functions are not available when using the
Internet Explorer browser. This is expected behavior. VistaCenter is currently supported on
the Google Chrome browser only.
VC-1948
An issue was reported where VistaCenter reports "VitalPatch not uploading data" when data
MAN-043 Rev. A Page 6
is actually streaming.
VC-1853
CLOUD-363
An issue was reported where, if the user searched for a VitalPatch ID that had been moved
to a different relay device, and the first relay device had a subsequent VitalPatch connected,
the search failed to return the correct device. This issue is specific to internal testing
scenarios that are unlikely to occur in actual usage.
VC-1849
There is an issue where, if the user reconfigures a notification threshold with an invalid
configuration and then cancels the configuration, an error message is displayed. This issue is
unlikely to occur in actual usage.
VC-1485
An issue was observed where notifications were not displayed correctly when observing the
data on different networks simultaneously. This issue has not been reproduced.
VC-1469
There is an issue where the X-axis scaling in historical data graphs varies slightly when
moving between data periods.
VC-1421
There is an issue where subgroups may not be indented properly when viewing the group
configuration in the administrator interface.
© 2022 VitalConnect, Inc. A list of our trademarks can be found at www.vitalconnect.com. All other marks mentioned herein
may be trademarks of their respective companies.
VitalConnect. Inc.
2870 Zanker Road, Suite 100
San Jose, CA 95134
www.vitalconnect.com
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VitalConnect VistaCenter Application Operating instructions
- Type
- Operating instructions
VitalConnect VistaCenter Application is a powerful tool that enables you to remotely monitor your patients' cardiac health. With this application, you can:
- View real-time data from your patients' VitalPatch devices.
- Review historical data and generate reports.
- Communicate with your patients and their caregivers.
- Manage your patient population and track their progress.
VistaCenter is easy to use and can help you to improve the quality of care for your patients.
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