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supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC173-013-EN-A, Revision A
e231 Installation Guide
© 2014 VeriFone, Inc.
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
E231 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Overview Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Attaching the Dell Venue 8 Pro tablet to the e231 . . . . . . . . . . . . . . . . . . . . . . . 12
Using the
Micro-USB Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Barcode Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Specifications Temperature and Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
VeriFone Service
and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Returning a Unit for Repair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Troubleshooting
Guidelines Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
E231 INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up the e231.
Audience
This guide is useful for anyone installing a e231. Basic descriptions of the device
features are also provided.
Organization
This guide is organized as follows:
•Chapter 1, Overview. Provides an overview of the e231.
•Chapter 2, Setup. Explains setup and installation of the e231 and usage
guidelines.
•Chapter 3, Specifications. Discusses the dimensions of the e231 as well as
operating and non-operating temperatures.
•Chapter 4, Maintenance Provides information on maintaining the e231.
•Chapter 5, VeriFone Service and Support. Provides information on contacting
your VeriFone service provider and information on how to order accessories or
documentations from VeriFone.
•Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter installation and configuration problems.
Related
Documentation
To learn more about the e231, refer to the following set of documents:
e231 Certifications and Regulations Sheet VPN DOC173-011-EN
e231 Quick Installation Guide VPN DOC173-012-EN
PREFACE
Conventions and Acronyms
6E231 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced. See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis. You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier typeface is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information. RS-232-type devices do not work
with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
mPOS Mobile Point of Sale
MRA Merchandise Return Authorization
USB Universal Serial Bus
VPN VeriFone Part Number
NOTE
CAUTION
WARNING
E231 INSTALLATION GUIDE 7
CHAPTER 1
Overview
The e231 integrates the Dell Venue 8 Pro tablet and VeriFone's PAYware Mobile
technology to create a robust Windows-based mobile point of sale (mPOS)
platform solution. The e231 offers a unique combination of best-in-class security,
processing speed, and enterprise class features - such as rapid barcode scanning
and an encrypting magnetic card reader.
Figure 1 The e231
OVERVIEW
Key Features
8E231 INSTALLATION GUIDE
Key Features
The following are the key features of the e231:
Encrypting Magnetic Stripe Card Reader
•Triple track magnetic stripe reader
•Support Hi/Low coercivity
•VeriFone Remote Key Loading (VRK) enabled
2D Barcode Scanner
•Scan support for both physical and virtual buttons
•Support full omnidirectional scanning
Features and
Benefits
The e231 is VeriFone’s first mobile payment device that supports the Windows 8
operating system. This provides a more efficient and flexible alternative for
retailers that use traditional cash registers or have existing Windows-based
infrastructures.
Exceptional Ease of
Use
•Slim and form fitting to allow seamless integration between the e231 and the
Dell Venue 8 Pro tablet.
•The lightweight and ergonomic design allows retailers to easily carry the
device and engage customers anywhere in the store.
•Omnidirectional scanning does not require precise barcode and reader
alignment.
•The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
Performance and
Durability
•Fast processing speed completes transactions in seconds.
•Rounded corners to minimize breakage.
E231 INSTALLATION GUIDE 9
CHAPTER 2
Setup
This chapter describes the following setup procedures for the e231:
•Usage Guidelines
•Unpacking the Shipping Carton
•Examining Device Features
•Attaching the Dell Venue 8 Pro tablet to the e231
•Using the Micro-USB Port
•Using the Barcode Reader
•Using the Magnetic Stripe Reader
SETUP
Usage Guidelines
10 E231 INSTALLATION GUIDE
Usage
Guidelines
Observe the following guidelines when using the e231.
Environmental
Factors
•Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the e231 near water or in moist conditions.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The e231 is a secure product and any tampering can cause
it to cease to function or to operate in an unsecured manner.
1Remove and inspect the contents of the shipping carton, the carton should
include the following:
•e231 unit
•Certifications and Regulations sheet
•Quick Installation Guide.
2Remove all plastic wrapping from the terminal and components.
3Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING
Due to risk of shock or damage, do not use the e231 near water, including a
bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool.
WARNING
Do not use a device that appears to be damaged.
If your e231 device appears damaged, please notify the shipping company and
your VeriFone service provider immediately.
SETUP
Examining Device Features
E231 INSTALLATION GUIDE 11
Examining
Device Features
Before you continue with the installation process, review the features of the e231:
Figure 2 e231 Front Panel
The front panel shows the following feature:
•A Removable Module that contains a Micro-USB plug and serves a
locking attachment for the tablet to e231. The micro-USB plug is the
primary communication and power charging path between the Dell Venue
8 Pro tablet and the e231.
Figure 3 e231 Back Panel
The back of the e231 shows the following:
•Two wrist straps to help carry the e231.
•A 2D Imager for scanning barcodes.
MICRO-USB
PLUG REMOVABLE
MODULE
2D IMAGER
WRIST
ACTION
BUTTONS
STRAPS
MICRO-USB
PORT
MAG-STRIP
READER
LOCKING
SCREWS
SETUP
Attaching the Dell Venue 8 Pro tablet to the e231
12 E231 INSTALLATION GUIDE
•Two Action buttons to activate the 2D Imager.
•A Micro-USB port that charges the Dell Venue 8 Pro tablet via the Dell
tablet's charger.
•A Mag-strip reader for payment transactions.
Attaching the
Dell Venue 8 Pro
tablet to the
e231
To be able to scan barcodes and process credit card payments, you need to
attach a Dell Venue 8 Pro tablet to the e231. You can’t use the e231 as a
standalone device.
To attach a Dell Venue
8 Pro tablet to the
e231
To attach the tablet, you should remove the micro-USB plug module from the e231
casing.
1On the upper left side of the e231 back panel, turn the locking screws
counter-clockwise. Then pull out the micro-USB plug module.
Figure 4 Removing Micro-USB Plug Module
SETUP
Attaching the Dell Venue 8 Pro tablet to the e231
E231 INSTALLATION GUIDE 13
2Slide the tablet into the e231.
Figure 5 Inserting the Tablet
3Align the module’s micro-USB plug to the port on the tablet and the guiding
pins to the slots on the e231. Insert the micro-USB plug module. Make sure
you insert the module securely before locking it in place.
Figure 6 Inserting Micro-USB Plug Module
SETUP
Attaching the Dell Venue 8 Pro tablet to the e231
14 E231 INSTALLATION GUIDE
4With the back panel facing up, turn the screws clockwise to lock the tablet in
the e231.
Figure 7 Securing the Tablet
NOTE
When turning the locking screws, place the e231 on a smooth and flat surface to
avoid scratching the tablet screen.
SETUP
Attaching the Dell Venue 8 Pro tablet to the e231
E231 INSTALLATION GUIDE 15
To remove a Dell
Venue 8 Pro tablet
from the e231
1Turn the locking screws counter-clockwise.
Figure 8 Unlocking Micro-USB Plug Module
2Pull out the locking attachment module from the tablet and the e231.
Figure 9 Removing Micro-USB Plug Module
NOTE
When turning the locking screws, place the e231 on a smooth and flat surface to
avoid scratching the tablet screen.
SETUP
Using the Micro-USB Port
E231 INSTALLATION GUIDE 17
5Turn the locking screws clockwise to secure the module in place.
Figure 12 Securing Micro-USB Plug Module
Using the
Micro-USB Port
The Micro-USB port on the e231 provides power charging for the tablet’s battery.
To charge the tablet 1Connect the Micro-USB plug into the port located at the bottom of the e231.
2Connect the other end of the Micro-USB cable into the host computer’s USB
port.
Figure 13 Charging the Tablet
NOTE
For more information on troubleshooting and remote key loading procedures,
please contact VeriFone technical support at de[email protected].
B
SETUP
Using the Barcode Reader
18 E231 INSTALLATION GUIDE
Using the
Barcode Reader
Use either of the two action buttons to activate the barcode reader (see Figure
14).
To scan barcodes 1Press and hold either button to activate the reader and illuminate the barcode
laser.
2Point the laser at the target code, adjusting the position as necessary. Do not
release the button until the application indicates a successful scan or when
the product information displays on the tablet screen.
Figure 14 Using the Barcode Reader
CAUTION
LASER RADIATION
DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
“Complies with 21 CFR 1040.20 and 1040.11 except for deviations
pursuant to laser Notice 50, dated June 24, 2007” 650nm, <1mW
EN 60825-1-2007
IEC 60825-1-2007
*DOCXXX-XXX-EN-A*
WARNING
When activated, do not point the barcode reader directly at a person to avoid
unnecessary harm or injury.
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
SETUP
Using the Magnetic Stripe Reader
E231 INSTALLATION GUIDE 19
Using the
Magnetic Stripe
Reader
Use the magnetic stripe reader to perform signature debit or credit card
transactions.
To conduct a debit or
credit card
transaction
1Position the card with the magnetic stripe facing in the same direction as the
back panel, away from the tablet.
2To ensure a proper read of the magnetic card, insert the card from the top, as
shown in Figure 15.
3Swipe the card through the magnetic card reader.
Figure 15 Using the Magnetic Stripe Reader
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