Cisco Systems 303 User manual

Cisco Small Business

SPA 300 Series IP Phones

Models 301 and 303

USER GUIDE

June 2010

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Cisco Small Business IP Phone SPA 30X User Guide (SIP) 1

Contents

Chapter 1: Getting Started 6

About This Document 6

Overview of the Cisco Small Business 300 Series IP Phones 8

Caring for Your Phone 8

Getting to Know the Cisco SPA 301 9

Getting to Know the Cisco SPA 303 11

Softkey Buttons 13

Screen Icons 15

Using Keypad Shortcuts 16

Chapter 2: Installing Your Phone 18

Before You Begin 18

Installing Your Cisco SPA 301 IP Phone 19

Connecting the Handset 19

Connecting the Power 19

Connecting Your Cisco SPA 301 to the Network 20

(Optional) Connecting Your Cisco SPA 301 to the Wireless Network 20

Installing Your Cisco SPA 303 IP Phone 21

Connecting the Handset 21

Connecting the Power 22

Connecting Your Cisco SPA 303 to the Network 22

(Optional) Connecting Your Cisco SPA 303 to the Wireless Network 22

(Optional) Installing the Cisco SPA 303 Stand 23

(Optional) Connecting a PC to Your Cisco SPA 303 23

(Optional) Connecting Wired and Wireless Headsets 23

(Optional) Mounting Your Cisco SPA 30X Phone to the Wall 24

Reversing the Handset Retention Tab 30

Verifying Phone Startup 31

Upgrading Your Phone’s Firmware 32

Determining Your Current Firmware Version 32

Download the Firmware 33

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 2

Contents

Get Your Phone’s IP Address 33

Install the Firmware 33

Chapter 3: Using Basic Phone Functions 35

Using Phone Hardware and Accessories (Cisco SPA 303) 36

Using the Speakerphone 36

Using the Headset with Your IP Phone 36

Switching Between the Handset/Headset/Speakerphone During a Call 36

Sending Audio to the Phone Speaker 36

Choosing Your Preferred Audio Device 37

Adjusting Call Volume and Muting 37

Adjusting Call Volume 37

Adjusting the Ringer Volume 38

Using Mute (Cisco SPA 303) 38

Placing or Answering a Call 38

Using Dial Assistance (Cisco SPA 303) 39

Using Hold and Resume 39

Switching Between Multiple Calls on Hold on a Single Line

(Cisco SPA 303) 40

Ending a Call 40

Transferring Calls (Cisco SPA 303) 41

Performing an Attended Transfer 41

Performing an Unattended (Blind) Transfer 41

Transferring a Held Call to an Active Call 42

Redialing a Number 42

Viewing and Returning Missed Calls (Cisco SPA 303) 42

Turning the Missed Calls Shortcut On and Off 43

Forwarding Calls 44

Forwarding All Calls 44

Forwarding Calls When Your Phone is Busy 45

Forwarding Calls When You Don’t Answer the Phone 45

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 3

Contents

Delaying Call Forwarding When You Don’t Answer the Phone

(Cisco SPA 303) 46

Stopping Call Forwarding 46

Setting Do Not Disturb 47

Activating Do Not Disturb 47

Deactivating Do Not Disturb 48

Turning Call Waiting On and Off 48

Picking Up a Call from Another Extension (Cisco SPA 303) 49

Parking a Call (Cisco SPA 303) 50

Placing a Three-Way Conference Call 51

Conferencing a Held Call with an Active Call (Cisco SPA 303) 52

Using the Phone Directories (Cisco SPA 303) 52

Using Your Personal Directory 52

Using the Corporate Directory 53

Using the Call History Lists 54

Viewing the Call History Lists 54

Calling from the Call History Lists 55

Deleting a Number from the Call History Lists 55

Saving a Call History List Number to Your Directory 55

Setting or Changing a Phone Password 55

Accessing Voicemail 56

Chapter 4: Using Advanced Phone Features 57

Configuring Privacy and Security Features 58

Blocking Caller ID 58

Blocking Anonymous Calls 58

Using Secure Call 59

Enabling Dial Assistance (Cisco SPA 303) 60

Adding and Using Speed Dials 60

Creating Speed Dials on Unused Line Buttons (Cisco SPA 303) 61

Creating Numerical Speed Dials 61

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 4

Contents

Using Speed Dials 62

Using the Paging Feature 62

Paging Another Phone 62

Paging a Group of Phones 63

Configuring Auto Answer (Cisco SPA 303) 63

Monitoring/Accessing Another Phone from Your Phone

(Cisco SPA 303) 63

Customizing Your LCD Screen (Cisco SPA 303) 64

Changing the LCD Screen Contrast 64

Configuring the Phone Screen Saver 64

Turning on the Screen Saver 66

Using Ring Tones (Cisco SPA 303) 66

Changing Your Ring Tone 66

Configuring Date and Time Parameters on Your Phone

(Cisco SPA 303) 66

Setting Your Phone’s Date and Time 66

Using Star Codes 67

Using the Interactive Voice Response Menu on the Cisco SPA 301 69

Advanced Procedures for Technical Support Personnel

(Cisco SPA 303) 70

Rebooting Your Phone 71

Chapter 5: Using the Web Interface 73

Logging in to the Web Interface 74

Setting Do Not Disturb 75

Configuring Call Forwarding 75

Configuring Call Waiting 76

Blocking Caller ID 76

Blocking Anonymous Calls 77

Using Your Personal Directory (Cisco SPA 303) 77

Viewing Call History Lists 78

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 5

Contents

Creating Speed Dials 78

Accepting Text Messages (Cisco SPA 303) 78

Adjusting Audio Volume 79

Changing the LCD Contrast (Cisco SPA 303) 80

Configuring the Phone Screen Saver (Cisco SPA 303) 80

Appendix A: Where to Go From Here 82

1

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 6

Getting Started

This chapter provides an overview of this document and basic information about

your Cisco Small Business IP phone. It contains the following sections:

• About This Document, page 6

• Overview of the Cisco Small Business 300 Series IP Phones, page 8

• Getting to Know the Cisco SPA 301, page 9

• Getting to Know the Cisco SPA 303, page 11

About This Document

This guide describes the concepts and tasks necessary to use and configure your

Cisco Small Business IP Phone.

NOTE The Cisco Small Business IP Phone features vary, depending on the type of call

control system that you are using. This document describes using the Cisco Small

Business IP Phones with a SIP phone system, such as the Cisco SPA 9000 Voice

System or a BroadSoft or Asterisk system. If you are using your Cisco Small

Business IP Phone with a Cisco Unified Communications 500 Series, see the

Cisco

Unified Communications Manager Express for Cisco Small Business IP Phone SPA

30X (SPCP) User Guide

.

Getting Started

About This Document

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 7

1

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started A description of this book

and an overview of the Cisco

Small Business IP Phones.

Chapter 2 Installing Your Phone How to connect and install

your phone.

Chapter 3 Using Basic Phone

Functions

How to perform basic phone

tasks, such as placing and

answering calls, transferring

calls, setting up call

forwarding, and picking up

calls.

Chapter 4 Using Advanced Phone

Features

How to perform advanced

phone tasks, such as

configuring privacy and

security features, speed

dials, paging, and ring tones.

Chapter 5 Using the Web Interface How to log in to and use the

phone’s web user interface.

Appendix A Where to Go From Here Lists of and links to related

documentation.

Getting Started

Overview of the Cisco Small Business 300 Series IP Phones

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 8

1

Overview of the Cisco Small Business 300 Series IP Phones

The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over

Internet Protocol) phones that provide voice communication over an IP network.

The phones provide traditional features, such as call forwarding, redialing, speed

dialing, transferring calls, conference calling and accessing voice mail. Calls can

be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco

Small Business 300 Series IP phones contain Ethernet ports, or ports that allow

them to be linked to the computer network. They also have additional Ethernet

ports that allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business IP phones require a separate

power source. Power the phones by connecting them to the included power

adapter.

The following table shows the Cisco Small Business 300 Series IP Phones

covered in this document and their respective features:

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be

exposed to excessive heat, sun, cold or water. To clean the equipment, use a

slightly moistened paper or cloth towel. Do not spray or pour cleaning solution

directly onto the hardware unit.

Cisco SPA 301 Cisco SPA 303

Screen

None 128 X 64 monochrome LCD

Lines

13

Softkeys

None 4 dynamic

Navigation Button

None Four-way navigation key

Getting Started

Getting to Know the Cisco SPA 301

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 9

1

Getting to Know the Cisco SPA 301

#Phone Feature Description

1 Handset Pick up to place or answer a call.

Getting Started

Getting to Know the Cisco SPA 301

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 10

1

2Message

Waiting/Status

Indicator

The LED color and action indicates the phone or

message status:

• Red (solid)—You have a new voice mail

message.

• Red (fast blinking)—You have an incoming call.

• Red (slow blinking)—You have a call on hold.

• Red (series of two fast blinks)—Your phone has

temporarily lost its Ethernet connection.

• Orange (solid)—Your phone is not registered to

the call control system. This occurs when the

phone is rebooting and has not yet registered.

• Orange (fast blinking)—Your phone’s firmware is

upgrading.

• Orange (slow blinking)—Your phone is

downloading firmware.

• Orange (series of two fast blinks)—Your phone

has permanently lost its Ethernet connection.

When the phone is reconnected, it will reboot.

• Green (slow blinking)—Call forwarding or Do

Not Disturb is turned on. (You will also hear an

interrupted dial tone.)

3 Ringer button Push to the On position to turn the ringer on. Push to

the Off position to turn the ringer off.

4 Voice mail button Press to access voice mail (must be set up by your

phone system administrator).

5 Flash button Press to place a call on hold and open another line.

6 Redial button Press to redial the last number called.

7 Volume button Press repeatedly to increase the volume of the

handset (when the handset is off the phone) or ringer

volume (when the handset is on the phone).

8 Keypad Use to dial phone numbers.

#Phone Feature Description

Getting Started

Getting to Know the Cisco SPA 303

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 11

1

Getting to Know the Cisco SPA 303

#Phone Feature Description

1 Handset Pick up to place or answer a call.

2Message

Waiting Indicator

Displays solid red when you have a new voice mail

message. Flashes red during an incoming call or when

the phone’s firmware is being updated.

3 LCD Screen Displays date and time, phone station name, line

extensions, and softkey options.

Getting Started

Getting to Know the Cisco SPA 303

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 12

1

4 Line keys Indicates phone line status. When lit:

Green: Line is idle.

Red (steady): Line is active or in use.

Red (blinking): Line is on hold.

Orange: Line is unregistered and cannot be used.

Line key colors depend on your phone system and can

vary.

These keys can also be programmed by your phone

system administrator to perform functions such as

speed dial, call pickup, or monitoring an extension.

5 Softkey buttons Press a softkey button to perform the action shown on

the label on the LCD screen above. Softkeys vary

depending on your phone system. See your phone

user guide for more information.

6Navigation

button

Press an arrow to scroll left, right, up, or down through

items shown on the LCD screen.

7Messages

button

Press to access voice mail (must be set up by your

phone system administrator).

8 Hold button Press to place a call on hold.

9 Setup button Press to access a menu to configure features and

preferences (such as your directory and speed dials),

access your call history, and set up functions (such as

call forwarding).

10 Mute button Press to mute or unmute the phone. When phone is

muted, the button glows red. A flashing mute button

indicates the network connection cannot be found.

11 Headset button Push to turn the headset on or off. When the headset is

on, the button glows green.

12 Volume button Press + to increase the volume and - to lower the

volume of the handset, headset, speaker (when the

handset is off the phone), or ringer volume (when the

handset is on the phone).

#Phone Feature Description

Getting Started

Getting to Know the Cisco SPA 303

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 13

1

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone

model and the phone system setup. (Softkey buttons are not available on the

Cisco SPA 301.) Press the Right Arrow or Left Arrow keys on the navigation button

to view additional softkey buttons.

Below is a partial listing of softkey buttons that may be available on your phone.

You may not have all of these softkey buttons on your phone, and you may have

additional buttons that are not listed here. For example, your phone administrator

may also provide custom softkey buttons on your phone, such as buttons that

provide a speed dial to a company number, or that access a specialized program

that runs on your phone. Contact your phone administrator for more information.

13 Speaker button Push to turn the speaker on or off. When the speaker is

on, the button glows green.

14 Keypad Use to dial phone numbers, enter letters, and choose

menu items.

#Phone Feature Description

Button Function

<< or >> Move left or right through an entry without deleting characters.

activ Activates screen saver mode.

add Add an entry.

bxfer Performs a blind call transfer (transferring a call without speaking

to the party to whom you are transferring the call.)

cancel Cancels any changes you have made (press before ok or save).

cfwd Forwards all calls coming to your phone to a specified number.

-cfwd Clears call forwarding.

conf Initiates a conference call.

confLx Conferences active lines on the phone together.

delChr Deletes the last number or letter.

Getting Started

Getting to Know the Cisco SPA 303

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 14

1

delete Deletes an entire item (for example, a number from the Call

History list).

dial Dials a number.

dir Provides access to phone directories.

dnd Do Not Disturb; prevents incoming calls from ringing your phone.

-dnd Clears Do Not Disturb.

edit Opens an item so that you can edit numbers or letters, or enable

or disable a feature.

grPick Allows you to answer a call ringing on an extension by

discovering the number of the ringing extension.

ignore Ignores an incoming call.

lcr Dials the Last Call Received.

miss Shows the Missed Calls list.

park Puts a call on hold at a designated “park” number. The call is

parked on the line until you unpark it or the caller disconnects.

Must be configured by your phone system administrator.

pickup Allows you to answer a call ringing on another extension by

entering the extension number.

phold Puts a call on hold on an active shared line.

redial Displays a list of recently dialed numbers.

save Saves your changes.

select Selects the highlighted item on the LCD screen.

starcode Allows you to enter a star code. See “Using Star Codes,” on

page 67.

unpark Resumes a parked call.

xfer Performs a call transfer.

xferLx Transfers an active line on the phone to a called number.

Button Function

Getting Started

Getting to Know the Cisco SPA 303

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 15

1

Screen Icons

The LCD screen displays various icons that tell you the status of your phone, or

calls on the phone. The following screens show some of the icons used:

In the figure above, the double arrow on the right of the screen indicates that a call

is in progress. The offhook phone icon next to “SPA 303” indicates the handset is

in use.

In the figure above, the speaker icon next to “SPA 303” indicates the speaker is in

use.

y/n Enters a submenu and when pressed, toggles between Yes or No

to enable or disable an option.

Button Function

Getting Started

Getting to Know the Cisco SPA 303

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 16

1

In the figure above, the headset icon next to “SPA 303” indicates that the headset

is being used.

In the figure above, the right arrow on the right of the screen indicates that a call is

on hold.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown

next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco

SPA 301.)

Getting Started

Getting to Know the Cisco SPA 303

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 17

1

For example, to obtain your IP address on the Cisco SPA 303, press the Setup

button and dial 9.

The IP address is displayed on the Network screen.

NOTE Menus and options may vary.

2

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 18

Installing Your Phone

This chapter describes how to install your Cisco Small Business IP Phone and

connect it to your network. It contains the following sections:

• Before You Begin, page18

• Installing Your Cisco SPA 301 IP Phone, page 19

• Installing Your Cisco SPA 303 IP Phone, page 21

• (Optional) Mounting Your Cisco SPA 30X Phone to the Wall, page 24

• Verifying Phone Startup, page 31

• Upgrading Your Phone’s Firmware, page 32

Before You Begin

Before you install and connect your phone, verify with your phone administrator (if

applicable) that the network is ready for the phone, read the safety notices, and

make sure you have all the phone parts and documentation available.

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