XENO XDR5 Setup And User's Manual

Xeno XDR5 real time DVRs

SET UP AND USER MANUAL

Xeno XDR5 DVR manual V1.0

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Xeno XDR5 real time DVRs manual V1.0

BEFORE YOU BEGIN

Read these instructions before installing or operating this product.

Note: This installation should be made by a qualified service person and should conform to local codes.

This manual provides installation and operation information. To use this document, you must have the

following minimum qualifications:



-voltage electrical connections

INTENDED USE

Only use this product for its designated purpose; refer to the product specification and user documentation.

CUSTOMER SUPPORT

For assistance in installing, operating, maintaining and troubleshooting this product refer to this document

and any other documentation provided. If you still have questions, please contact Norbain Technical

Support and Sales:

Norbain Ltd

210 Wharfedale Road, IQ Winnersh, Wokingham, Berkshire RG41 5TP

+44 118 912 5000

Note: You should be at the equipment and ready with details before calling Technical Support.

CONVENTIONS USED IN THIS MANUAL

Boldface or button icons highlight command entries. The following WARNING, CAUTION and Note

statements identify potential hazards that can occur if the equipment is not handled properly:

WARNING:

Improper use of this equipment can cause severe bodily injury or equipment damage.

** CAUTION:

Improper use of this equipment can cause equipment damage.

Note: Notes contain important information about a product or procedure.

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Xeno XDR5 real time DVRs manual V1.0

ROHS ANNOUNCEMENT

All lead-free products offered by the company comply with the requirements of the

European law on the Restriction of Hazardous Substances (RoHS) directive, which means

our manufacture processes and products are strictly “lead-free” and without the hazardous

substances cited in the directive.

The crossed-out wheeled bin mark symbolizes that within the European Union the product

must be collected separately at the product end-of-life. This applies to your product and any

peripherals marked with this symbol. Do not dispose of these products as unsorted municipal

waste.

CE MARK

This apparatus is manufactured to comply with the radio interference. A Declaration of

Conformity in accordance with the following EU standards has been made. The manufacturer

declares that the product supplied with this document is compliant the provisions of the EMC

Directive 2004/108/EC, the CE Marking Directive 93/68 EEC and all associated

amendments.

* This symbol indicates electrical warnings and cautions.

** This symbol indicates general warnings and cautions.

NORBAIN SD LTD reserves the right to make changes to the product and specification of the product from

time to time without prior notice.

WARNINGS AND CAUTIONS

To reduce the risk of fire or electric shock, do not insert any metallic objects through the ventilation grills or

other openings on the equipment.

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Xeno XDR5 real time DVRs manual V1.0

IMPORTANT SAFEGUARDS

1. READ AND RETAIN INSTRUCTIONS

Read the instruction manual before operating the equipment.

Retain the manual for future reference.

2. CLEANING

Turn the unit off and unplug from the power socket before cleaning. Use a damp cloth for cleaning. Do not

use harsh cleansers or aerosol cleaners.

3. ATTACHMENTS

Do not use attachments unless recommended by manufactured as they may affect the functionality of the

unit and result in the risk of fire, electric shock or injury.

4. MOISTURE

Do not use equipment near water or other liquids.

5. ACCESSORIES

Equipment should be installed in a safe, stable location. Any wall or shelf mounting accessory equipment

should be installed using the manufacturer’s Instructions. Care should be used when moving heavy

equipment. Quick stops, excessive force, and uneven surfaces may cause the equipment to fall causing

serious injury to persons and objects.

6. VENTILATION

Openings in the equipment, if any, are provided for ventilation to ensure reliable operation of the unit and to

protect if from overheating. These openings must not be blocked or covered

7. POWER SOURCES

The equipment should be operated only from the type of power source indicated on the marking label. If you

are not sure of the type of power supplied at the installation location, contact your dealer. For equipment

designed to operate from battery power, refer to the operating instructions.

8. GROUNDING OR POLARIZATION

If the equipment is powered through a three-way grounding-type plug, a plug having a third (grounding) pin,

the plug will only fit into a grounding-type power outlet. This is a safety feature. Do not defeat the safety

purpose of the grounding-type plug.

If your outlet does not have the grounding plug receptacle, contact your local electrician.

9. CORD AND CABLE PROTECTION

Route power cords and cables in such a manner to protect them from damage by being walked on or

pinched by items places upon or against them.

10. LIGHTNING

For protection of the equipment during a lightning storm or when it is left unattended and unused for long

periods of time, unplug the unit from the wall outlet. Disconnect any antennas or cable systems that may be

connected to the equipment.

This will prevent damage to the equipment due to Lightning or power-line surges.

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Xeno XDR5 real time DVRs manual V1.0

11. OVERLOADING

Do not overload wall outlets and extension cords as this can result in a risk of fire or electric shock

12. SERVICING

Do not attempt to service the equipment yourself as opening or removing covers may expose you to

dangerous voltage or other hazards. Refer all servicing to qualified service personnel.

13. DAMAGE REQUIRING SERVICE

Unplug the equipment from the wall outlet and refer servicing to qualified service personnel under the

Following conditions:

A. When the power supply cord or the plug has been damaged.

B. If liquid has spilled or objects have fallen into the Unit.

C. If the equipment has been exposed to water or other liquids.

D. If the equipment does not operate normally by following the operating instructions, adjust those controls

that are covered by the operating instructions as Improper adjustment for other controls may result in

damage to the unit.

E. If the equipment has been dropped or the casing is damaged.

F. When the equipment exhibits a distinct change in performance.

14. REPLACEMENT PARTS

When replacement parts are required, be sure the service technician uses replacement parts specified by

the manufacturer or that have the same characteristics as the original part. Unauthorized substitutions may

result in fire, electric shock, or other hazards.

15. SAFETY CHECK

Upon completion of any service or repairs to the equipment, ask the service technician to perform safety

checks to verify that the equipment is in proper operating condition.

16. FIELD INST

ALLA

TION

The installation of equipment should be made by a qualified service person and should conform to

all local codes.

17. CAUTION - THESE SERVICING

INSTRUCTIONS ARE FOR USE BY QUALIFIED SERVICE PERSONNEL ONLY.

TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT PERFORM ANY SERVICING OTHER THAN

THAT CONTAINED IN THE OPERATING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO

18. Use

certified/Listed

Class 2 power source

only

.

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Xeno XDR5 real time DVRs manual V1.0

CE COMPLIANCE ST

A

TEMENT

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference in which

case the user may be required to take adequate measures.

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Xeno XDR5 real time DVRs manual V1.0

Product Key Features

Compression

 PAL/NTSC adaptive video inputs.

 H.264 video compression with high reliability and superior definition.

 Real time 25ips per channel at maximum resolution (Model dependant)

 Each channel supports dual-stream. Main stream and Event streams.

 Independent configuration for each channel, including resolution, frame rate, bit rate, image quality, etc.

 The input and output video quality is configurable.

 Encoding for both audio/video composite stream and video stream; audio and video synchronizing output

during composite stream encoding.

 Watermark technology.

Local Monitoring

 Simultaneous HDMI (D1 resolution model only), VGA and CVBS outputs;

 HDMI output and VGA output at up to 1920×1080P resolution.

 1/4/6/8/9/16-multi screen viewing options.(Model dependant)

 Sequences of single cameras or split screens can be shown with programmable dwell times.

 Quick set menu is provided for live view.

 Camera viewing access is controlled via users rights

 Motion detection, tamper-proof, audio event, video exception alert and video loss alert functions.

 Privacy mask.

 Multiple PTZ protocols supported; PTZ presets and tours

HDD Management

 Supports SATA hard disks internally, 4 on the D1 and 3 on the CIF, max 3TB per drive

 HDD group management.

 Support HDD standby function.

 HDD property: redundancy, read-only, read/write (R/W).

 HDD quota management; different capacity can be assigned to different channel.

Recording, Capture and Playback

 Up to 16-ch of synchronous playback at D1 real time.

 Normal and event video encoding parameters.

 Multiple recording trigger types: manual, normal, alarm, motion, motion or alarm, motion & alarm, audio.

 8 recording time periods with separated recording types.

 Pre-record and post-record for alarm, motion detection for recording, and pre-record time for schedule and

manual recording.

 Searching record files and captured pictures by events (alarm input/motion detection).

 Customization of bookmarks, searching and playing back by bookmarks.

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Xeno XDR5 real time DVRs manual V1.0

 Locking and unlocking record files.

 Local redundant recording and capture.

 Searching and playing back record files by channel number, recording type, start time, end time, etc.

 Motion analysis for the selected area in the video.

 Digital zoom available in play back mode

 Supports pause, rewind, play fast, play slow, skip forward, and skip backward when playback, mouse

controlled timeline selection

 Manual capture, continuous capture of video images and playback of captured JPEG images.

 Holiday recording schedule configuration.

 Overwrite and non-cycle recording mode.

Archive

 Export video data by USB, or DVD

 Export video clips when playback.

 Management and maintenance of backup devices.

Alarm and Exception

 Configurable arming time of alarm input/output.

 Alarm for video loss, motion detection, tampering, audio, abnormal signal, video input/output standard

mismatch, illegal login, network disconnected, IP confliction, abnormal record/capture, HDD error, and HDD

full, etc.

 Alarm triggers full screen monitoring, audio alarm, notifying client host, sending email and relay output.

Other Local Functions

 Operation via front panel, mouse, IR remote control

 Three-level user management; admin user is allowed to create many operating accounts and define their

operating permissions, which includes the limit to access any channel.

 Operation, alarm, exceptions and log recording and searching.

 Manually triggering and clearing alarms.

 Import and export of device configuration information.

Network Functions

 Self-adaptive 10M/100M/1000M NIC card is available.

 IPv6 is supported.

 TCP/IP protocol, PPPoE, DHCP, DNS, DDNS, NTP, SADP, SMTP, SNMP, NFS, and iSCSI are supported.

 TCP, UDP and RTP for unicast.

 Remote search, playback, download, locking and unlocking the record files, and downloading files broken

transfer resume.

 Remote parameters setup; remote import/export of device parameters.

 Remote viewing of the device status, system logs and alarm status.

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Xeno XDR5 real time DVRs manual V1.0

 Remote HDD formatting and program upgrading.

 Remote system restart and restore default settings.

 RS-232, RS-485 transparent channel transmission.

 Alarm and exception information can be sent to the remote host

 Remotely enable/disable recording.

 Remotely start/stop relay output.

 Captured pictures can be sent to the FTP and the device firmware can be upgraded by FTP server

remotely.

 Remote PTZ control.

 Remote JPEG capture.

 Two-way audio

 Embedded WEB server.

Development Scalability:

 SDK for Windows and Linux system.

 Source code of application software for demo.

 Development support and training for application system.

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Xeno XDR5 real time DVRs manual V1.0

Table of Contents

Product Key Features .................................................................................................................... 8

C H A P T E R 1 ......................................................................................................................... 17

Installation ................................................................................................................................... 17

1.1 Before your start ............................................................................................................. 18

DVR Pre-Installation ...................................................................................................... 18

DVR Installation............................................................................................................. 18

1.2 Hard Disk Installation ...................................................................................................... 19

1.3 Alarm and Telemetry connections .................................................................................. 21

1.3.1 Connections for XDR5960H ................................................................................. 21

PTZ RS-485 Connections .............................................................................................. 22

Keyboard connections (For future use – not operational) .............................................. 23

Connecting to Sensor Input and Relay Output Device ................................................... 23

Note: Remote Keyboard connections are for future use ....................................................... 23

Alarm Connections ........................................................................................................ 24

PTZ RS-485 Connections .............................................................................................. 25

Keyboard connections (For future use – not operational) ............................................. 26

Connecting to Sensor Input and Relay Output Device ................................................... 26

Alarm connections ......................................................................................................... 27

PTZ RS-485 Connections (KBD connections – not operational) .................................... 28

Keyboard connections (For Future use – not operational) ............................................. 29

1.4 HDD Storage Calculation Chart ...................................................................................... 30

1.5 Menu Structure ............................................................................................................... 31

C H A P T E R 2 ......................................................................................................................... 32

Introduction ................................................................................................................................. 32

2.1 Front Panel ..................................................................................................................... 33

2.2 USB Mouse Operation .................................................................................................... 36

2.3 Input Method Description ................................................................................................ 37

2.4 Rear Panel .............................................................................................................. 38

C H A P T E R 3 ......................................................................................................................... 45

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Xeno XDR5 real time DVRs manual V1.0

Getting Started ............................................................................................................................ 45

3.1 Using the Wizard for Basic Configuration ....................................................................... 46

C H A P T E R 4 ......................................................................................................................... 50

Live View ..................................................................................................................................... 50

4.1 Introduction of Live View ................................................................................................. 51

4.2 Operations in Live View Mode ........................................................................................ 52

4.2.1 Front Panel Operation in Live View ...................................................................... 52

4.2.2 Using the Mouse in Live View ............................................................................... 53

4.2.3 Using an Auxiliary Monitor .................................................................................... 54

4.2.4 Quick Setting Toolbar in Live View Mode ............................................................. 54

4.3 Adjust Camera Settings .................................................................................................. 57

4.3.1 Configuring Video Parameters .............................................................................. 57

4.3.2 Configuring Privacy Mask ..................................................................................... 58

4.3.3 Configuring OSD Settings ..................................................................................... 59

4.4 Adjusting Live View Settings ........................................................................................... 62

4.5 Covert Camera Settings ................................................................................................. 64

C H A P T E R 5 ......................................................................................................................... 65

PTZ Controls ............................................................................................................................... 65

5.1 Configuring PTZ Settings ................................................................................................ 65

5.2 Setting Presets, Tours & Learns ..................................................................................... 66

5.2.1 Customizing Presets ............................................................................................. 66

5.2.2 Calling Presets ..................................................................................................... 67

5.2.3 Calling Tours ........................................................................................................ 68

5.2.4 Calling Learns ...................................................................................................... 69

5.3 PTZ Control Toolbar ....................................................................................................... 71

C H A P T E R 6 ......................................................................................................................... 72

Record and Capture Settings ...................................................................................................... 72

6.1 Configuring Encoding Parameters .................................................................................. 73

6.2 Configuring Record/Capture Schedule ........................................................................... 77

6.3 Configuring Holiday Record and Capture ....................................................................... 80

6.4 Configuring Motion Detection Record and Capture ......................................................... 82

6.5 Configuring Sensor Triggered Record and Capture ........................................................ 87

6.6 Configuring Audio Triggered Record ............................................................................... 90

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Xeno XDR5 real time DVRs manual V1.0

6.7 Configuring Other Recording and Capture Types ........................................................... 94

6.8 Configuring Redundant Recording and Capture ............................................................. 96

6.9 Configuring HDD Group for Recording and Capture ....................................................... 99

6.10 File Protection ............................................................................................................ 100

C H A P T E R 7 ....................................................................................................................... 103

Playback .................................................................................................................................... 103

7.1 Playing Back Recorded Video ...................................................................................... 104

7.1.1 Playing Back by Channel .................................................................................... 104

7.1.2 Playing Back by Time ......................................................................................... 108

7.1.3 Playing Back by Normal Video Search ............................................................... 110

7.1.4 Playing Back by Event Search ............................................................................ 113

7.1.5 Playing Back by Bookmark ................................................................................. 117

7.1.6 Playing Back by System Log .............................................................................. 121

7.2 Auxiliary Functions of Playback .................................................................................... 123

7.2.1 Playing Back Frame by Frame............................................................................ 123

7.2.2 Smart Searching ................................................................................................. 123

7.2.3 Digital Zoom ....................................................................................................... 126

7.3 Picture Playback ........................................................................................................... 128

C H A P T E R 8 ....................................................................................................................... 131

Archive ...................................................................................................................................... 131

8.1 Archiving Record Files .................................................................................................. 132

8.1.1 Quick Export ....................................................................................................... 132

8.1.2 Archiving by Normal Video Search ..................................................................... 133

8.1.3 Archiving by Event Search .................................................................................. 137

8.1.4 Archiving Video Clips .......................................................................................... 140

8.2 Backing up JPEG images ............................................................................................. 142

8.3 Managing Backup Devices ........................................................................................... 145

C H A P T E R 9 ....................................................................................................................... 149

Event Settings ........................................................................................................................... 149

9.1 Setting up Motion Detection .......................................................................................... 150

9.2 Setting up Sensor Alarms ............................................................................................. 153

9.3 Detecting Video Loss .................................................................................................... 156

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Xeno XDR5 real time DVRs manual V1.0

9.4 Detecting Camera Tampering ....................................................................................... 158

9.5 Detecting Audio Events ................................................................................................ 161

9.6 Handling Exceptions ..................................................................................................... 164

9.7 Setting Alarm Response Actions .................................................................................. 165

9.8 Triggering or Clearing Relay Output Manually .............................................................. 168

C H A P T E R 10 ..................................................................................................................... 169

Network Settings ....................................................................................................................... 169

10.1 Configuring General Settings ...................................................................................... 170

10.2 Configuring Advanced Settings ................................................................................... 171

10.2.1 Configuring DDNS ............................................................................................ 171

10.2.2 Configuring NTP Server .................................................................................... 173

10.2.3 Configuring Email ............................................................................................. 174

10.2.4 Configuring FTP Server .................................................................................... 176

10.2.5 Configuring SNMP ............................................................................................ 178

10.2.6 Configuring PPPoE Settings ............................................................................. 179

10.2.7 Configuring Remote Alarm Host ....................................................................... 180

10.2.8 Configuring Multicast ........................................................................................ 181

10.2.9 Configuring RTSP ............................................................................................. 182

10.2.10 Configuring Server and HTTP Ports ............................................................... 183

10.3 Checking Network Traffic ............................................................................................ 185

10.4 Configuring Network Detection ................................................................................... 186

10.4.1 Testing Network Delay and Packet Loss .......................................................... 186

10.4.2 Exporting Network Packet ................................................................................ 186

10.4.3 Checking Network Status ................................................................................. 187

10.4.4 Checking Network Statistics ............................................................................. 189

10.5 Single Stream Encoding ............................................................................................. 190

C H A P T E R 11 ..................................................................................................................... 191

System Configuration ................................................................................................................ 191

11.1 Basic Settings ............................................................................................................. 192

11.1.1 Configuring General Settings ............................................................................ 192

11.1.2 Configuring Advanced Settings ......................................................................... 193

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Xeno XDR5 real time DVRs manual V1.0

11.1.3 Importing/Exporting Configuration Files ............................................................ 194

11.1.4 Restoring Default Settings ................................................................................ 195

11.1.5 Logging out/Shutting down/Rebooting Device .................................................. 196

11.2 Disk Management ....................................................................................................... 197

11.2.1 Initialising HDDs ............................................................................................... 197

11.2.2 Managing Network HDDs ................................................................................. 198

11.2.3 Managing HDD Group ...................................................................................... 201

11.2.4 Configuring Quota Mode ................................................................................... 203

11.2.5 Checking HDD Status ....................................................................................... 205

11.2.6 Checking S.M.A.R.T Information ...................................................................... 207

11.2.7 Configuring HDD Error Alarms .......................................................................... 207

11.3 Managing User Accounts ............................................................................................ 209

11.3.1 Adding a User ................................................................................................... 209

11.3.2 Deleting a User ................................................................................................. 212

11.3.3 Editing a User ................................................................................................... 212

11.3.4 Changing Admin Password .............................................................................. 213

11.4 Firmware upgrading .................................................................................................... 215

11.4.1 Upgrading by Local Backup Device .................................................................. 215

11.4.2 Upgrading by FTP ............................................................................................ 215

11.5 Viewing System Information ....................................................................................... 217

11.5.1 Viewing Device Information .............................................................................. 217

11.5.2 Viewing Camera Information............................................................................. 217

11.5.3 Viewing Record Information .............................................................................. 218

11.5.4 Viewing Alarm Information ................................................................................ 218

11.5.5 Viewing Network Information ............................................................................ 219

11.5.6 Viewing HDD Information ................................................................................. 220

C H A P T E R 12 ..................................................................................................................... 221

Others ....................................................................................................................................... 221

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12.1 Searching & Export Log Files ..................................................................................... 222

12.2 Configuring RS-232 Serial Port ................................................................................... 225

C H A P T E R 13 ..................................................................................................................... 226

Appendix ................................................................................................................................... 226

Glossary ............................................................................................................................. 227

FAQ .................................................................................................................................... 228

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Xeno XDR5 real time DVRs manual V1.0

C H A P T E R 1

Installation

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Xeno XDR5 real time DVRs manual V1.0

1.1 Before your start

DVR Pre-Installation

The XDR5 Series DVR is a highly advanced surveillance equipment that should be carefully installed. Please take into

consideration the following precautionary steps before installation of the DVR.

1. Keep all liquids away from the DVR.

2. Install the DVR in a well-ventilated and dust-free area.

3. Ensure environmental conditions meet factory specifications.

4. Install a manufacturer recommended HDD.

DVR Installation

During the installation of the DVR:

1. Use brackets for rack mounting.

2. Ensure there is ample room for audio and video cables.

3. When installing cables, ensure that the bend radius of the cables are no less than five times than its diameter.

4. Connect both the alarm and RS-485 cable.

5. Allow at least 2cm (~0.75-inch) of space between racks mounted devices.

6. Ensure the DVR is grounded.

7. Environmental temperature should be within the range of -10 ºC ~ 55 ºC, 14ºF ~ 131ºF.

8. Environmental humidity should be within the range of 10% ~ 90%.

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Xeno XDR5 real time DVRs manual V1.0

1.2 Hard Disk Installation

Before installing a hard disk drive (HDD), please make sure the power is disconnected from the DVR. A factory

recommended HDD should be used for this installation.

Tools Required: Screwdriver.

Steps:

1. Remove the cover from the DVR by unfastening the screws on the back and side.

2. Install the HDD in the HDD rack using the provided screws. Fasten the screws on the

button to fix the HDD.

3. Connect one end of the data cable to the motherboard of DVR and the other end to

the HDD.

4. Connect the power cable to the HDD.

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Xeno XDR5 real time DVRs manual V1.0

5. Re-install the cover of the DVR and fasten screws.

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XENO XDR5 Setup And User's Manual

XENO XDR5 Setup And User's Manual

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