Cisco 8800 series User manual

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CONTENTS

Cisco IP Phone 8800 Series Multiplatform Phone Hardware 1

CHAPTER 1

Overview of the Cisco IP Phone 1

Phone Overview 1

Cisco IP Phone 8811 3

Phone Connections 3

Cisco IP Phones 8841 and 8845 4

Phone Connections 4

Cisco IP Phone 8851 5

Phone Connections 5

Cisco IP Phones 8861 and 8865 6

Phone Connections 6

Buttons and Hardware 7

Softkey, Line, and Feature Buttons 8

Terminology Differences 9

New and Changed Information 11

CHAPTER 2

New and Changed for Firmware Release 11.3(1) 11

New and Changed Information for Firmware Release 11.2(3)SR1 12

New and Changed for Firmware Release 11.2(3) 12

New and Changed for Firmware Release 11.2(1) 14

New and Changed for Firmware Release 11.1(2) 16

New and Changed for Firmware Release 11.1(1) 17

New and Changed Features for Firmware Release 11.0(1) 18

Cisco IP Phone Provisioning 21

PART I

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Provisioning 23

CHAPTER 3

Provisioning Overview 23

Provisioning 24

Normal Provisioning Server 25

Phone Provisioning Practices 25

Onboard Your Phone with the Activation Code 25

Enable Auto Provisioning with Short Activation Code 26

Manually Provision a Phone from the Keypad 26

DNS SRV for HTTP Provisioning 27

Use DNS SRV for HTTP Provisioning 29

Set the Profile Rule with the SRV Option on the Web Page 29

Set the Profile Rule with the SRV Option on the Phone 29

TR69 Provisioning 30

TR69 RPC Methods 30

RPC Methods Supported 30

Event Types Supported 31

Communication Encryption 31

Phone Behavior During Times of Network Congestion 31

In-House Preprovisioning and Provisioning Servers 31

Server Preparation and Software Tools 32

Remote Customization (RC) Distribution 33

In-House Device Preprovisioning 34

Provisioning Server Setup 34

TFTP Provisioning 35

Remote Endpoint Control and NAT 35

HTTP Provisioning 35

HTTP Status Code Handling on Resync and Upgrade 36

Provisioning Methods 39

CHAPTER 4

Provision a Phone with BroadSoft Server 39

Provisioning Examples Overview 40

Basic Resync 40

Use Syslog to Log Messages 40

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TFTP Resync 41

Log Messages to the Syslog Server 42

System Log Parameters 43

Unique Profiles, Macro Expansion, and HTTP 44

Provision a Specific IP Phone Profile on a TFTP Server 45

HTTP GET Resync 45

Resync with HTTP GET 45

Provisioning Through Cisco XML 46

URL Resolution with Macro Expansion 46

Resync a Device Automatically 47

Profile Resync Parameters 48

Set Up Your Phones for Activation Code Onboarding 55

Activation Code Provisioning Parameters 55

Secure HTTPS Resync 56

Basic HTTPS Resync 56

Authenticate with Basic HTTPS Resync 57

HTTPS with Client Certificate Authentication 58

Authenticate HTTPS with Client Certificate 58

Configure a HTTPS Server for Client Filtering and Dynamic Content 59

HTTPS Certificates 60

HTTPS Methodology 60

SSL Server Certificate 60

Obtain a Server Certificate 61

Client Certificate 61

Certificate Structure 61

Configure a Custom Certificate Authority 62

Profile Management 63

Compress an Open Profile with Gzip 63

Encrypt a Profile with OpenSSL 64

Create Partitioned Profiles 65

Set the Phone Privacy Header 66

Provisioning Parameters 67

CHAPTER 5

Provisioning Parameters Overview 67

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Configuration Profile Parameters 67

Firmware Upgrade Parameters 72

General Purpose Parameters 73

Macro Expansion Variables 73

Internal Error Codes 76

Provisioning Formats 77

CHAPTER 6

Configuration Profiles 77

Configuration Profile Formats 77

Configuration File Components 78

Element Tag Properties 78

Parameter Properties 80

String Formats 80

Open Profile (XML) Compression and Encryption 81

Open Profile Compression 81

Open Profile Encryption 81

AES-256-CBC Encryption 82

RFC 8188-Based HTTP Content Encryption 85

Optional Resync Arguments 85

key 86

uid and pwd 86

Application of a Profile to the Phone 86

Download the Configuration File to the Phone from a TFTP Server 86

Download the Configuration File to the Phone with cURL 87

Provisioning Parameter Types 87

General Purpose Parameters 88

Use General Purpose Parameters 88

Enable Parameters 89

Triggers 89

Resync at Specific Intervals 89

Resync at a Specific Time 90

Configurable Schedules 90

Profile Rules 91

Upgrade Rule 92

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Data Types 93

Profile Updates and Firmware Upgrades 97

Allow Profile Updates 97

Allow and Configure Firmware Upgrades 98

Upgrade Firmware by TFTP, HTTP, or HTTPS 99

Upgrade Firmware With a Browser Command 99

Cisco IP Phone Configuration 101

PART II

Access Control Configuration 103

CHAPTER 7

Access Control 103

Administrator and User Accounts 103

User Access Attribute 104

Access the Phone Web Interface 104

Control Access to the Phone Settings 105

Access Control Parameters 105

Bypass the Set Password Screen 108

Third-Party Call Control Setup 109

CHAPTER 8

Determine the Phone MAC Address 109

Network Configuration 109

Provisioning 110

Report Current Phone Configuration to the Provisioning Server 110

Parameters for Reporting the Phone Configuration to the Server 113

Cisco IP Phone Security 117

CHAPTER 9

Domain and Internet Setting 117

Configure Restricted Access Domains 117

Configure the DHCP Options 118

Parameters for DHCP Options Configuration 118

DHCP Option Support 119

Configure the Challenge for SIP INVITE Messages 120

Transport Layer Security 121

Encrypt Signaling with SIP Over TLS 121

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Configure LDAP over TLS 122

HTTPS Provisioning 122

Get a Signed Server Certificate 123

Multiplatform Phone CA Client Root Certificate 124

Redundant Provisioning Servers 125

Syslog Server 125

Enable the Firewall 125

Configure Your Firewall with Additional Options 127

Configure the Cipher List 129

Supported Cipher Strings 130

Enable Hostname Verification for SIP over TLS 131

Enable Client-Initiated Mode for Media Plane Security Negotiations 132

Parameters for Media Plane Security Negotiation 132

802.1X Authentication 133

Enable 802.1X Authentication 135

Cisco Product Security Overview 135

Phone Features and Setup 137

CHAPTER 10

Phone Features and Setup Overview 138

Cisco IP Phone User Support 138

Telephony Features for Cisco IP Phone 139

Feature Buttons and Softkeys 145

Enable Users to Configure Features on Line Keys 147

Parameters for Features on Line Keys 148

Configure a Speed Dial on a Line Key 149

Assign a Speed Dial Number 150

Phone Configuration for Monitoring Other Phones 151

Configure the Phone to Monitor Multiple Users' Lines 151

Parameters for Monitoring Multiple Users' Lines 152

Configure a Line Key on the Phone to Monitor a Single User's Line 153

Parameters for Monitoring a Single Line 154

Enable Conference Button with a Star Code 155

Conference Button Parameters 156

Enable Dial Assistance 156

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Configure Alphanumeric Dialing 157

Call Park 157

Configure Call Park with Star Codes 158

Configure One-Button Call Park 158

Add Call Park to a Line Key 159

Set the Optional Network Configuration 160

Parameters for Optional Network Configuration 160

XML Services 164

XML Directory Service 165

Configure a Phone to Connect to an XML Application 165

Parameters for XML Applications 166

Macro Variables 168

Shared Lines 170

Configure a Shared Line 171

Parameters for Configuring a Shared Line 171

Assign a Ringtone to an Extension 173

Parameters for Ringtone 174

Add Distinctive Ringtone 175

Enable Hoteling on a Phone 177

Set the User Password 177

Download Problem Reporting Tool Logs 178

Configure Problem Report Tool 178

Parameters for Configure Problem Report Tool 180

Server-Configured Paging 181

Configure Multicast Paging 181

Parameters for Multiple Paging Group 182

Configure a Phone to Accept Pages Automatically 185

Manage Phones with TR-069 185

View TR-069 Status 186

Parameters for TR-069 Configuration 187

Enable Electronic Hookswitch 192

Set up a Secure Extension 192

Configure the SIP Transport 193

Block Non-Proxy SIP Messages to a Phone 194

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Configure a Privacy Header 195

Enable P-Early-Media Support 195

Enable Peer Firmware Sharing 196

Specify the Profile Authentication Type 197

Silence an Incoming Call with Ignore Soft Key 199

Move an Active Call from a Phone to Other Phones (Locations) 199

Parameters for Moving Active Call to Other Locations 200

Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server 202

Enable Viewing BroadWorks XSI Call Logs on a Line 203

Parameters for BroadWorks XSI Call Logs on a Line 204

Enable Feature Key Sync 206

DND and Call Forwarding Status Sync 207

Enable Call Forwarding Status Sync via XSI Service 208

Enable DND Status Sync via XSI Service 209

Executives and Assistants 210

Synchronization of Executive-Assistant Settings 210

Dial Plan for Executives and Assistants 211

Configure a Line Key for Executive and Assistant Menu Access 211

Service Activation Codes for Executives and Assistants 212

Programmable Softkeys for Executives and Assistants 213

Configure Priorities for Voice and Video Data 214

Parameters for Configure Priorities for Voice and Video Data 215

Enable End-of-Call Statistics Reports in SIP Messages 216

Attributes for Call Statistics in SIP Messages 217

SIP Session ID 219

Enable SIP Session ID 220

Session ID Parameters 221

Select the Line Key LED Behavior 221

Line Key LED Behavior Customization 222

Set Up a Phone for Remote SDK 225

WebSocket API Parameters 226

Phone Information and Display Configuration 229

CHAPTER 11

Phone Information and Display Settings 229

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Configure the Phone Name 229

Customize the Startup Screen 230

Customize Wallpaper for the Phone Display 231

Configure the Screen Saver with the Phone Web Interface 232

Parameters for Screen Saver 233

Adjust Backlight Timer from the Phone Web Interface 235

Call Features Configuration 237

CHAPTER 12

Enable Call Transfer 237

Parameters for Enable Call Transfer 238

Call Forward 239

Enable Call Forwarding on Voice Tab 239

Parameters for Enable Call Forward on Voice Tab 240

Enable Call Forwarding on User Tab 241

Enable Conferencing 241

Enable Remote Call Recording with SIP REC 242

Enable Remote Call Recording with SIP INFO 244

Configure Missed Call Indication 245

Enable Do Not Disturb 246

Enable Synchronization of Settings Between the Phone and the Server 247

Configure Star Codes for DND 247

Set Up a Call Center Agent Phone 248

Parameters for Call Center Agent Setup 249

Set Up a Phone for Presence 251

Parameters for Set Up Presence 252

Configure the Number of Call Appearances Per Line 254

Enable Reverse Name Lookup 254

Emergency Calls 256

Emergency Call Support Background 256

Emergency Call Support Terminology 257

Configure a Phone to Make Emergency Calls 257

Parameters to Make an Emergency Call 258

PLK Configuration 260

Programmable Line Keys 260

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Enable a Line Key 260

Phone Configuration for Monitoring Other Phones 261

Add an XML Service to a Line Key 261

Programmable Softkeys Configuration 262

Customize Display of the Softkeys 262

Parameters for Programmable Softkeys 262

Customize a Programmable Softkey 263

Configure Speed Dial on a Programmable Softkey 264

Configure a PSK with DTMF Support 265

Programmable Softkeys 267

Audio Configuration 273

CHAPTER 13

Configure Different Audio Volume 273

Parameters for Audio Volume 273

Configure the Acoustic Settings 275

Parameters for Acoustic Settings 276

Configure the Voice Codecs 277

Audio Codec Parameters 277

Voice Quality Reporting 281

Supported Scenarios for Voice Quality Reporting 281

Mean Opinion Scores and Codecs 281

Configure Voice Quality Reporting 281

VQM SIP Publish Message Parameters 282

Video Configuration 285

CHAPTER 14

Disable Video Services 285

Control the Video Bandwidth 285

Adjust the Camera Exposure 286

Video Transmit Resolution Setup 287

Configure the Video Codec 288

Video Codec Parameters 288

Voice Mail Configuration 291

CHAPTER 15

Configure Voice Mail 291

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Configure Voice Mail for each Extension 291

Configure the Message Waiting Indicator 292

Parameters for Voice Mail Server and Message Waiting 292

Corporate and Personal Directory Setup 295

CHAPTER 16

LDAP Configuration 295

Prepare the LDAP Corporate Directory Search 295

Parameters for LDAP Directory 296

Configure BroadSoft Settings 302

Parameters for XSI Phone Service 303

Set up Personal Directory 306

Enable Reverse Name Lookup 307

Cisco IP Phone Installation 309

PART III

Cisco IP Phone Installation 311

CHAPTER 17

Verify the Network Setup 311

Install the Cisco IP Phone 312

Configure the Network from the Phone 313

Network Configuration Fields 314

Text and Menu Entry From the Phone 319

Set Up Wireless LAN from the Phone 320

Scan List Menus 321

Wi-Fi Other Menu 321

Turn the Wi-Fi On or Off from Your phone 322

Turn the Wi-Fi On or Off from the Phone Web Page 322

Parameters for Wi-Fi Settings 323

Connect the Phone to a Wi-Fi Manually 323

View the Wi-Fi Status 324

View Wi-Fi Status Messages on the Phone 324

Verify Phone Startup 325

Configure Internet Connection Type 325

Configure VLAN Settings 326

VLAN Settings Parameters 327

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Set Up a Wi-Fi Profile from the Phone 330

Set Up a Wi-Fi Profile 332

Wi-Fi Profile (n) 333

Delete a Wi-Fi Profile 336

Change the Order of a Wi-Fi Profile 336

Scan and Save a Wi-Fi Network 337

SIP Configuration 339

Configure the Basic SIP Parameters 339

SIP Parameters 340

Configure the SIP Timer Values 348

SIP Timer Values (sec) 349

Configure the Response Status Code Handling 351

Response Status Code Handling Paramters 352

Configure NTP Server 353

NTP Server Parameters 353

Configure the RTP Parameters 354

RTP Parameters 355

Control SIP and RTP Behaviour in Dual Mode 358

Configure the SDP Payload Types 360

SDP Payload Types 361

Configure the SIP Settings for Extensions 365

Parameters for SIP Settings on Extensions 366

Configure the SIP Proxy Server 375

SIP Proxy and Registration for Extension Parameters 375

Configure the Subscriber Information Parameters 382

Subscriber Information Parameters 382

Set Up Your Phone to Use OPUS Codec Narrowband 384

NAT Transversal with Phones 384

Enable NAT Mapping 385

NAT Mapping Parameters 386

Configure NAT Mapping with the Static IP Address 387

NAT Mapping with Static IP Parameters 388

Configure NAT mapping with STUN 391

NAT Mapping with STUN Parameters 392

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Determine Symmetric or Asymmetric NAT 392

Dial Plan 393

Dial Plan Overview 393

Digit Sequences 394

Digit Sequence Examples 395

Acceptance and Transmission of the Dialed Digits 397

Dial Plan Timer (Off-Hook Timer) 397

Interdigit Long Timer (Incomplete Entry Timer) 398

Interdigit Short Timer (Complete Entry Timer) 399

Edit the Dial Plan on the IP Phone 400

Regional Parameters Configuration 400

Regional Parameters 400

Set the Control Timer Values 401

Parameters for Control Timer Values (sec) 401

Localize Your Cisco IP Phone 403

Configure Time and Date on Phone Web Page 403

Configure Time and Date on the Phone 404

Time and Date Settings 404

Configure Daylight Saving Time 407

Phone Display Language 408

Vertical Service Activation Codes 411

Cisco IP Phone 8800 Series Documentation 416

Troubleshooting 417

PART IV

Troubleshooting 419

CHAPTER 18

Feature Troubleshooting 419

ACD Call Information Missing 419

Phone Doesn't Show ACD Softkeys 419

Phone Doesn't Show ACD Agent Availability 420

Call Doesn't Record 420

An Emergency Call Doesn't Connect to Emergency Services 421

Presence Status Doesn't Work 421

Phone Presence Message: Disconnected from Server 421

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Phone Cannot Access BroadSoft Directory for XSI 422

Executive or Assistant Menu Does Not Appear 422

Phone Display Problems 422

Phone Displays Irregular Fonts 422

Phone Screen Displays Boxes Instead of Asian Characters 423

Report All Phone Issues from the Phone Web Interface 423

Factory Reset the Phone from the Pone Web Interface 424

Report a Phone Problem Remotely 424

Capture Packets 425

Voice Quality Troubleshooting Tips 425

Phone Behavior During Times of Network Congestion 426

Where to Find Additional Information 426

Monitoring Phone Systems 429

CHAPTER 19

Monitoring Phone Systems Overview 429

Cisco IP Phone Status 429

Display the Phone Information Window 430

View Phone Information 430

View the Phone Status 430

View the Status Messages on the Phone 431

View Download Status 431

Determine the IP Address of the Phone 431

View the Network Status 432

Voice Quality Monitoring 432

Display Call Statistics Window 433

Call Statistics Fields 433

View the Customization State in the Configuration Utility 435

Reboot Reasons 436

Reboot History on the Phone Web User Interface 437

Reboot History on the Cisco IP Phone Screen 437

Reboot History in the Status Dump File 437

Maintenance 439

CHAPTER 20

Basic Reset 439

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Factory Reset the Phone with the Keypad 440

Perform Factory Reset from Phone Menu 441

Factory Reset the Phone from Phone Web Page 441

Identify Phone Issues with a URL in the Phone Web Page 441

Technical Details 443

APPENDIX A

Physical and Operating Environment Specifications 443

Cable Specifications 444

Network and Computer Port Pinouts 444

Network Port Connector 445

Computer Port Connector 445

Phone Power Requirements 446

Power Outage 447

Power Reduction 447

Power Negotiation Over LLDP 447

Network Protocols 448

VLAN Interaction 451

External Devices 451

USB Port Information 452

SIP and NAT Configuration 452

SIP and the Cisco IP Phone 452

SIP Over TCP 453

SIP Proxy Redundancy 453

Dual Registration 453

Failover and Recovery Registration 454

RFC3311 454

SIP NOTIFY XML-Service 454

NAT Mapping with Session Border Controller 455

NAT Mapping with SIP-ALG Router 455

Cisco Discovery Protocol 455

LLDP-MED 455

Chassis ID TLV 457

Port ID TLV 457

Time to Live TLV 457

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End of LLDPDU TLV 457

Port Description TLV 457

System Name TLV 457

System Capabilities TLV 458

Management Address TLV 458

System Description TLV 458

IEEE 802.3 MAC/PHY Configuration/Status TLV 458

LLDP-MED Capabilities TLV 459

Network Policy TLV 459

LLDP-MED Extended Power-Via-MDI TLV 460

LLDP-MED Inventory Management TLV 460

Final Network Policy Resolution and QoS 460

Special VLANs 460

Default QoS for SIP Mode 460

QoS Resolution for CDP 460

QoS Resolution for LLDP-MED 461

Coexistence with CDP 461

LLDP-MED and Multiple Network Devices 461

LLDP-MED and IEEE 802.X 461

Cisco IP Phone Accessories 463

APPENDIX B

Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware 463

Connect the Footstand 465

Secure the Phone with a Cable Lock 465

External Speakers and Microphone 466

Headsets 466

Important Headset Safety Information 466

Cisco Headsets 500 Series 466

Cisco Headset 521 and 522 467

Cisco Headset 561 and 562 468

Third Party Headsets 470

Headset Configuration on Your Phone 471

Cisco Headset 500 Series Customization 471

Set the Upgrade Rule for the Cisco Headset 500 Series 471

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Audio Quality 472

Analog Headsets 472

USB Headsets 472

Select a USB Headset 472

Stop Using a USB Headset 472

Wireless Headsets 473

Bluetooth Wireless Headsets 473

Cisco IP Phone Key Expansion Module 475

Cisco IP Phone Key Expansion Module Setup Overview 475

Key Expansion Module Power Information 476

Connect a Key Expansion Module to a Cisco IP Phone 478

Connect Two or Three Key Expansion Modules to a Cisco IP Phone 482

Auto Detection of Key Expansion Modules 485

Configure the Key Expansion Module with the Phone Web Interface 486

Access Key Expansion Module Setup 486

Allocate a Key Expansion Module Type 487

Allocate a Key Expansion Module Type with the Phone Menu 487

Reset the Single LCD Screen Key Expansion Module 488

Configure a Speed Dial on a Key Expansion Module 488

Add Call Park on a Key Expansion Module Line Key 489

Configure the LCD Brightness for a Key Expansion Module 490

Configure the Busy Lamp Field on a Key Expansion Module 490

Troubleshoot the Key Expansion Module 491

Key Expansion Module Does Not Go Through the Normal Start Up Process 491

Wall Mounts 492

Wall Mount Options 492

Non-Lockable Wall Mount Components 492

Install the Non-Lockable Wall Mount Kit for Phone 494

Remove the Phone from the Non-Lockable Wall Mount 498

Non-Lockable Wall Mount Components for Phone with Key Expansion Module 499

Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module 500

Remove the Phone and Key Expansion Module from the Non-Lockable Wall Mount 504

Adjust the Handset Rest 505

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TR-069 Parameter Comparison 507

APPENDIX C

XML and TR-069 Parameter Comparison 507

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