Cisco IP Phone 8865 User guide

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide

for Release 11.3(1) and Later

First Published: 2019-11-19

Last Modified: 2021-06-09

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

CONTENTS

Cisco IP Phone 8800 Series Multiplatform Phone Hardware 1

CHAPTER 1

Overview of the Cisco IP Phone 1

Phone Overview 1

Cisco IP Phone 8811 3

Phone Connections 3

Cisco IP Phones 8841 and 8845 4

Phone Connections 4

Cisco IP Phone 8851 5

Phone Connections 5

Cisco IP Phones 8861 and 8865 6

Phone Connections 6

Buttons and Hardware 7

Softkey, Line, and Feature Buttons 8

Terminology Differences 9

New and Changed Information 11

CHAPTER 2

New and Changed for 11.3(4) 11

New and Changed for Release 11.3(3) 12

New and Changed for Firmware Release 11.3(2) 14

New and Changed for Firmware Release 11.3(1) 18

New and Changed Information for Firmware Release 11.2(3)SR1 19

New and Changed for Firmware Release 11.2(3) 19

New and Changed for Firmware Release 11.2(1) 21

New and Changed for Firmware Release 11.1(2) 23

New and Changed for Firmware Release 11.1(1) 24

New and Changed Features for Firmware Release 11.0(1) 25

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Cisco IP Phone Provisioning 27

PART I

Provisioning 29

CHAPTER 3

Provisioning Overview 29

Provisioning 30

Normal Provisioning Server 31

Phone Provisioning Practices 31

Onboard Your Phone with the Activation Code 31

Enable Auto Provisioning with Short Activation Code 32

Manually Provision a Phone from the Keypad 32

DNS SRV for HTTP Provisioning 33

Use DNS SRV for HTTP Provisioning 35

Set the Profile Rule with the SRV Option on the Web Page 35

Set the Profile Rule with the SRV Option on the Phone 35

TR69 Provisioning 36

TR69 RPC Methods 36

RPC Methods Supported 36

Event Types Supported 37

Communication Encryption 37

Phone Behavior During Times of Network Congestion 37

In-House Preprovisioning and Provisioning Servers 38

Server Preparation and Software Tools 38

Remote Customization (RC) Distribution 39

In-House Device Preprovisioning 40

Provisioning Server Setup 40

TFTP Provisioning 41

Remote Endpoint Control and NAT 41

HTTP Provisioning 41

HTTP Status Code Handling on Resync and Upgrade 42

Provisioning Methods 45

CHAPTER 4

Provision a Phone with BroadSoft Server 45

Provisioning Examples Overview 46

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Basic Resync 46

Use Syslog to Log Messages 46

TFTP Resync 47

Log Messages to the Syslog Server 48

System Log Parameters 49

Unique Profiles, Macro Expansion, and HTTP 50

Provision a Specific IP Phone Profile on a TFTP Server 51

HTTP GET Resync 51

Resync with HTTP GET 51

Provisioning Through Cisco XML 52

URL Resolution with Macro Expansion 52

Resync a Device Automatically 53

Profile Resync Parameters 54

Set Up Your Phones for Activation Code Onboarding 61

Activation Code Provisioning Parameters 61

Secure HTTPS Resync 62

Basic HTTPS Resync 62

Authenticate with Basic HTTPS Resync 63

HTTPS with Client Certificate Authentication 64

Authenticate HTTPS with Client Certificate 64

Configure a HTTPS Server for Client Filtering and Dynamic Content 65

HTTPS Certificates 66

HTTPS Methodology 66

SSL Server Certificate 66

Obtain a Server Certificate 67

Client Certificate 67

Certificate Structure 67

Configure a Custom Certificate Authority 68

Profile Management 69

Compress an Open Profile with Gzip 69

Encrypt a Profile with OpenSSL 70

Create Partitioned Profiles 71

Set the Phone Privacy Header 72

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Provisioning Parameters 73

CHAPTER 5

Provisioning Parameters Overview 73

Configuration Profile Parameters 73

Firmware Upgrade Parameters 78

General Purpose Parameters 79

Macro Expansion Variables 79

Internal Error Codes 82

Provisioning Formats 83

CHAPTER 6

Configuration Profiles 83

Configuration Profile Formats 83

Configuration File Components 84

Element Tag Properties 84

Parameter Properties 86

String Formats 86

Open Profile (XML) Compression and Encryption 87

Open Profile Compression 87

Open Profile Encryption 87

AES-256-CBC Encryption 88

RFC 8188-Based HTTP Content Encryption 91

Optional Resync Arguments 92

key 92

uid and pwd 92

Application of a Profile to the Phone 93

Download the Configuration File to the Phone from a TFTP Server 93

Download the Configuration File to the Phone with cURL 93

Provisioning Parameter Types 94

General Purpose Parameters 94

Use General Purpose Parameters 94

Enable Parameters 95

Triggers 95

Resync at Specific Intervals 95

Resync at a Specific Time 96

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Configurable Schedules 96

Profile Rules 97

Upgrade Rule 99

Data Types 100

Profile Updates and Firmware Upgrades 103

Allow Profile Updates 103

Allow and Configure Firmware Upgrades 104

Upgrade Firmware by TFTP, HTTP, or HTTPS 105

Upgrade Firmware With a Browser Command 106

Cisco IP Phone Configuration 107

PART II

Access Control Configuration 109

CHAPTER 7

Access Control 109

Administrator and User Accounts 109

User Access Attribute 110

Access the Phone Web Interface 110

Control Access to the Phone Settings 111

Access Control Parameters 111

Bypass the Set Password Screen 114

Third-Party Call Control Setup 115

CHAPTER 8

Determine the Phone MAC Address 115

Network Configuration 115

Provisioning 116

Report Current Phone Configuration to the Provisioning Server 116

Parameters for Reporting the Phone Configuration to the Server 119

Cisco IP Phone Security 123

CHAPTER 9

Domain and Internet Setting 123

Configure Restricted Access Domains 123

Configure the DHCP Options 124

Parameters for DHCP Options Configuration 124

DHCP Option Support 125

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Configure the Challenge for SIP INVITE Messages 126

Transport Layer Security 127

Encrypt Signaling with SIP Over TLS 127

Configure LDAP over TLS 128

Configure StartTLS 128

HTTPS Provisioning 129

Get a Signed Server Certificate 130

Multiplatform Phone CA Client Root Certificate 131

Redundant Provisioning Servers 132

Syslog Server 132

Enable the Firewall 132

Configure Your Firewall with Additional Options 134

Configure the Cipher List 135

Supported Cipher Strings 137

Enable Hostname Verification for SIP over TLS 137

Enable Client-Initiated Mode for Media Plane Security Negotiations 138

Parameters for Media Plane Security Negotiation 139

802.1X Authentication 140

Enable 802.1X Authentication 141

Cisco Product Security Overview 142

Phone Features and Setup 143

CHAPTER 10

Phone Features and Setup Overview 144

Cisco IP Phone User Support 144

Telephony Features 145

Feature Buttons and Softkeys 154

Enable Users to Configure Features on Line Keys 156

Parameters for Features on Line Keys 157

Configure a Speed Dial on a Line Key 159

Assign a Speed Dial Number 160

DTMF Wait and Pause Parameters 160

Phone Configuration for Monitoring Other Phones 161

Configure the Phone to Monitor Multiple Users' Lines 162

Parameters for Monitoring Multiple Users' Lines 162

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Configure a Line Key on the Phone to Monitor a Single User's Line 164

Parameters for Monitoring a Single Line 165

Enable Conference Button with a Star Code 166

Conference Button Parameters 167

Enable Dial Assistance 167

Configure Alphanumeric Dialing 168

Call Park 169

Configure Call Park with Star Codes 169

Configure One-Button Call Park 169

Add Call Park to a Line Key 171

Set the Optional Network Configuration 172

Parameters for Optional Network Configuration 172

XML Services 176

XML Directory Service 177

Configure a Phone to Connect to an XML Application 177

Parameters for XML Applications 178

Macro Variables 180

Shared Lines 182

Configure a Shared Line 183

Parameters for Configuring a Shared Line 184

Assign a Ringtone to an Extension 186

Parameters for Ringtone 186

Add Distinctive Ringtone 187

Enable Hoteling on a Phone 188

Enable Flexible Seating on a Phone 189

Enable Extension Mobility on a Phone 190

Set the User Password 191

Download Problem Reporting Tool Logs 191

Configure Problem Report Tool 192

Parameters for Configure Problem Report Tool 193

Server-Configured Paging 195

Configure Multicast Paging 196

Parameters for Multiple Paging Group 196

Configure a Phone to Accept Pages Automatically 199

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Manage Phones with TR-069 199

View TR-069 Status 200

Parameters for TR-069 Configuration 201

Enable Electronic Hookswitch 206

Set up a Secure Extension 206

Configure the SIP Transport 207

Block Non-Proxy SIP Messages to a Phone 208

Configure a Privacy Header 209

Enable P-Early-Media Support 210

Enable Peer Firmware Sharing 210

Specify the Profile Authentication Type 211

Control the Authentication Requirement to Access the Phone Menus 213

Parameters for User Authentication Control 213

Silence an Incoming Call with Ignore Soft Key 215

Move an Active Call from a Phone to Other Phones (Locations) 215

Parameters for Moving Active Call to Other Locations 217

Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server 219

Enable Viewing BroadWorks XSI Call Logs on a Line 220

Parameters for BroadWorks XSI Call Logs on a Line 221

Enable Feature Key Sync 223

DND and Call Forwarding Status Sync 224

Enable Call Forwarding Status Sync via XSI Service 225

Enable DND Status Sync via XSI Service 226

Enable Synchronization of Anonymous Call Rejection via XSI Service 227

Set Feature Activation Code for Anonymous Call Rejection 228

Enable Synchronization of Call Waiting via XSI Service 229

Set Feature Activation Code for Call Waiting 230

Executives and Assistants 231

Set Up Preference for the Executive-Assistant Role 231

Selection Logic of the Executive-Assistant Role 232

Executive-Assistant Setting Synchronization 233

Dial Plan for Executives and Assistants 234

Enable Alphanumeric Dialing for Executives 234

Configure a Line Key for Executive and Assistant Menu Access 234

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Service Activation Codes for Executives and Assistants 235

Programmable Softkeys for Executives and Assistants 236

Configure Priorities for Voice and Video Data 237

Parameters for Configure Priorities for Voice and Video Data 238

Enable End-of-Call Statistics Reports in SIP Messages 239

Attributes for Call Statistics in SIP Messages 240

SIP Session ID 242

Enable SIP Session ID 244

Session ID Parameters 244

Select the Line Key LED Behavior 244

Line Key LED Behaviour Customization 245

Set Up a Phone for Remote SDK 249

WebSocket API Parameters 250

Voice Feedback Feature 251

Enable Voice Feedback 252

Parameters for Voice Feedback 252

Hide a Menu Item from Being Displayed on the Phone Screen 254

Parameters for Menu Visibility 255

Display Caller Number Instead of Unresolved Caller Name 259

Add a Menu Shortcut to a Line Key 260

Menu Shortcuts Mapping on PLK and PSK 261

Add an Extended Feature to a Line Key 264

Configurable Features on Line Keys 264

Add a Menu Shortcut to a Programmable Softkey 269

Phone Information and Display Configuration 271

CHAPTER 11

Phone Information and Display Settings 271

Configure the Phone Name 271

Customize the Startup Screen 272

Customize Wallpaper for the Phone Display 273

Configure the Screen Saver with the Phone Web Interface 274

Parameters for Screen Saver 275

Adjust Backlight Timer from the Phone Web Interface 277

Customize the Product Configuration Version 278

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Report Headset Inventory 279

Call Features Configuration 281

CHAPTER 12

Enable Call Transfer 281

Parameters for Enable Call Transfer 282

Call Forward 283

Enable Call Forwarding on Voice Tab 283

Parameters for Enable Call Forward on Voice Tab 284

Enable Call Forwarding on User Tab 285

Parameters for Enable Call Forward on User Tab 286

Enable Feature Activation Code Synchronization for Forward All Calls 288

Set Feature Activation Code for Forward All Calls Service 289

Enable Conferencing 290

Enable Remote Call Recording with SIP REC 290

Enable Remote Call Recording with SIP INFO 292

Configure Missed Call Indication 293

Enable Do Not Disturb 294

Enable Synchronization of Settings Between the Phone and the Server 295

Configure Star Codes for DND 296

Set Up a Call Center Agent Phone 296

Parameters for Call Center Agent Setup 297

Restore the ACD Status 299

Display or Hide Unavailable Menu Text Box of Agent Status on the Phone 300

Set Up a Phone for Presence 301

Parameters for Set Up Presence 301

Use DNS SRV for XMPP 304

Display XMPP User ID on the Phone Screen 305

Configure the Number of Call Appearances Per Line 306

Enable Reverse Name Lookup 306

Emergency Calls 308

Emergency Call Support Background 308

Emergency Call Support Terminology 309

Configure a Phone to Make Emergency Calls 309

Parameters to Make an Emergency Call 310

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Contents

PLK Configuration 312

Programmable Line Keys 312

Enable a Line Key 312

Phone Configuration for Monitoring Other Phones 313

Add an XML Service to a Line Key 313

Programmable Softkeys Configuration 314

Customize Display of the Softkeys 314

Parameters for Programmable Softkeys 314

Customize a Programmable Softkey 316

Configure Speed Dial on a Programmable Softkey 316

Configure a PSK with DTMF Support 317

Enable Softkeys to Calls History List Menu 319

Programmable Softkeys 321

Audio Configuration 327

CHAPTER 13

Configure Different Audio Volume 327

Parameters for Audio Volume 327

Configure the Acoustic Settings 329

Parameters for Acoustic Settings 330

Configure the Voice Codecs 331

Audio Codec Parameters 331

Voice Quality Reporting 335

Supported Scenarios for Voice Quality Reporting 335

Mean Opinion Scores and Codecs 335

Configure Voice Quality Reporting 335

VQM SIP Publish Message Parameters 336

Video Configuration 339

CHAPTER 14

Disable Video Services 339

Control the Video Bandwidth 339

Adjust the Camera Exposure 340

Video Transmit Resolution Setup 341

Configure the Video Codec 342

Video Codec Parameters 342

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Voice Mail Configuration 345

CHAPTER 15

Configure Voice Mail 345

Configure Voice Mail for each Extension 345

Configure the Message Waiting Indicator 346

Parameters for Voice Mail Server and Message Waiting 346

Configure the Voicemail PLK on a Line Key 347

String Syntax for Voicemail PLK 348

Configure the Voicemail PLK on the Phone 350

Corporate and Personal Directory Setup 353

CHAPTER 16

Configure Directory Services 353

Parameters for Directory Services 353

Disable Contact Search in All Directories 356

Disable Personal Directory 356

LDAP Configuration 357

Prepare the LDAP Corporate Directory Search 357

Parameters for LDAP Directory 358

Overview of LDAP Directory Access 367

Configure BroadSoft Settings 368

Parameters for XSI Phone Service 369

Set up Personal Directory 379

Enable Reverse Name Lookup 380

Cisco IP Phone Installation 383

PART III

Cisco IP Phone Installation 385

CHAPTER 17

Verify the Network Setup 385

Install the Cisco IP Phone 386

Network and Computer Port Pinouts 387

Configure the Network from the Phone 387

Network Configuration Fields 388

Text and Menu Entry From the Phone 393

Set Up Wireless LAN from the Phone 394

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Scan List Menus 395

Wi-Fi Other Menu 395

Turn the Wi-Fi On or Off from Your phone 396

Turn the Wi-Fi On or Off from the Phone Web Page 396

Parameters for Wi-Fi Settings 397

Connect the Phone to a Wi-Fi Manually 397

View the Wi-Fi Status 398

View Wi-Fi Status Messages on the Phone 398

Verify Phone Startup 399

Disable or Enable DF Bit 399

Configure Internet Connection Type 400

Configure VLAN Settings 401

VLAN Settings Parameters 402

Set Up a Wi-Fi Profile from the Phone 404

Set Up a Wi-Fi Profile 406

Wi-Fi Profile (n) 407

Delete a Wi-Fi Profile 410

Change the Order of a Wi-Fi Profile 410

Scan and Save a Wi-Fi Network 411

SIP Configuration 413

Configure the Basic SIP Parameters 413

SIP Parameters 414

Configure the SIP Timer Values 422

SIP Timer Values (sec) 423

Configure the Response Status Code Handling 425

Response Status Code Handling Paramters 426

Configure NTP Server 427

NTP Server Parameters 427

Configure the RTP Parameters 428

RTP Parameters 429

Enable SSRC Reset for the New RTP and SRTP Sessions 432

Control SIP and RTP Behaviour in Dual Mode 433

Configure the SDP Payload Types 435

SDP Payload Types 436

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Configure the SIP Settings for Extensions 440

Parameters for SIP Settings on Extensions 441

Configure the SIP Proxy Server 451

SIP Proxy and Registration for Extension Parameters 451

Configure the Subscriber Information Parameters 457

Subscriber Information Parameters 458

Set Up Your Phone to Use OPUS Codec Narrowband 460

NAT Transversal with Phones 460

Enable NAT Mapping 461

NAT Mapping Parameters 462

Configure NAT Mapping with the Static IP Address 463

NAT Mapping with Static IP Parameters 464

Configure NAT mapping with STUN 467

NAT Mapping with STUN Parameters 468

Determine Symmetric or Asymmetric NAT 468

Dial Plan 469

Dial Plan Overview 469

Digit Sequences 470

Digit Sequence Examples 471

Acceptance and Transmission of the Dialed Digits 473

Dial Plan Timer (Off-Hook Timer) 473

Interdigit Long Timer (Incomplete Entry Timer) 474

Interdigit Short Timer (Complete Entry Timer) 475

Edit the Dial Plan on the IP Phone 476

Regional Parameters Configuration 476

Regional Parameters 476

Set the Control Timer Values 477

Parameters for Control Timer Values (sec) 477

Localize Your Cisco IP Phone 479

Configure Time and Date on Phone Web Page 479

Configure Time and Date on the Phone 480

Time and Date Settings 480

Configure Daylight Saving Time 483

Phone Display Language 484

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Vertical Service Activation Codes 487

Cisco IP Phone 8800 Series Documentation 493

Troubleshooting 495

PART IV

Troubleshooting 497

CHAPTER 18

Feature Troubleshooting 497

ACD Call Information Missing 497

Phone Doesn't Show ACD Softkeys 497

Phone Doesn't Show ACD Agent Availability 498

Call Doesn't Record 498

An Emergency Call Doesn't Connect to Emergency Services 499

Presence Status Doesn't Work 499

Phone Presence Message: Disconnected from Server 499

Phone Cannot Access BroadSoft Directory for XSI 500

Executive or Assistant Menu Does Not Appear 500

Phone Doesn't Show Contacts 500

SIP Subscription Failure Message 501

Number of Voicemail Messages Doesn't Display 501

Unable to Place a Call with Speed Dial for Voicemail Messages 502

Failed to Sign Into a Voicemail Account 502

Voicemail PLK Options Don't Display on the Phone 503

Phone Display Problems 503

Phone Displays Irregular Fonts 503

Phone Screen Displays Boxes Instead of Asian Characters 504

Report All Phone Issues from the Phone Web Interface 504

Factory Reset the Phone from the Pone Web Interface 505

Report a Phone Problem Remotely 505

Capture Packets 506

Voice Quality Troubleshooting Tips 506

Phone Behavior During Times of Network Congestion 507

Where to Find Additional Information 507

Monitoring Phone Systems 509

CHAPTER 19

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Monitoring Phone Systems Overview 509

Cisco IP Phone Status 509

Display the Phone Information Window 510

View Phone Information 510

View the Phone Status 511

View the Status Messages on the Phone 511

View Download Status 511

Determine the IP Address of the Phone 512

View the Network Status 512

Voice Quality Monitoring 513

Display Call Statistics Window 513

Call Statistics Fields 513

View the Customization State in the Configuration Utility 515

Reboot Reasons 516

Reboot History on the Phone Web User Interface 517

Reboot History on the Cisco IP Phone Screen 517

Reboot History in the Status Dump File 517

Maintenance 519

CHAPTER 20

Basic Reset 519

Factory Reset the Phone with the Keypad 520

Perform Factory Reset from Phone Menu 521

Factory Reset the Phone from Phone Web Page 521

Identify Phone Issues with a URL in the Phone Web Page 522

Technical Details 523

APPENDIX A

Network Protocols 523

VLAN Interaction 526

USB Port Information 527

SIP and NAT Configuration 527

SIP and the Cisco IP Phone 527

SIP Over TCP 528

SIP Proxy Redundancy 528

Dual Registration 531

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Failover and Recovery Registration 532

RFC3311 532

SIP NOTIFY XML-Service 532

NAT Mapping with Session Border Controller 533

NAT Mapping with SIP-ALG Router 533

Cisco Discovery Protocol 533

LLDP-MED 533

Chassis ID TLV 534

Port ID TLV 535

Time to Live TLV 535

End of LLDPDU TLV 535

Port Description TLV 535

System Name TLV 535

System Capabilities TLV 535

Management Address TLV 536

System Description TLV 536

IEEE 802.3 MAC/PHY Configuration/Status TLV 536

LLDP-MED Capabilities TLV 537

Network Policy TLV 537

LLDP-MED Extended Power-Via-MDI TLV 537

LLDP-MED Inventory Management TLV 538

Final Network Policy Resolution and QoS 538

Special VLANs 538

Default QoS for SIP Mode 538

QoS Resolution for CDP 538

QoS Resolution for LLDP-MED 539

Coexistence with CDP 539

LLDP-MED and Multiple Network Devices 539

LLDP-MED and IEEE 802.X 539

Cisco IP Phone Accessories 541

APPENDIX B

Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware 541

Connect the Footstand 543

Secure the Phone with a Cable Lock 543

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External Speakers and Microphone 543

Headsets 544

Important Headset Safety Information 544

Cisco Headsets 500 Series 544

Cisco Headset 521 and 522 544

Cisco Headset 561 and 562 545

Third Party Headsets 548

Headset Configuration on Your Phone 548

Cisco Headset 500 Series Customization 548

Set the Upgrade Rule for the Cisco Headset 500 Series 549

Audio Quality 549

Analog Headsets 550

USB Headsets 550

Select a USB Headset 550

Stop Using a USB Headset 550

Wireless Headsets 550

Bluetooth Wireless Headsets 551

Cisco IP Phone Key Expansion Module 552

Cisco IP Phone Key Expansion Module Setup Overview 552

Key Expansion Module Power Information 554

Connect a Key Expansion Module to a Cisco IP Phone 555

Connect Two or Three Key Expansion Modules to a Cisco IP Phone 559

Auto Detection of Key Expansion Modules 562

Configure the Key Expansion Module with the Phone Web Interface 563

Access Key Expansion Module Setup 563

Allocate a Key Expansion Module Type 564

Allocate a Key Expansion Module Type with the Phone Menu 564

Reset the Single LCD Screen Key Expansion Module 565

Configure a Speed Dial on a Key Expansion Module 565

Add Call Park on a Key Expansion Module Line Key 566

Configure the LCD Brightness for a Key Expansion Module 567

Configure the Busy Lamp Field on a Key Expansion Module 567

Enable the User to Configure Features on Key Expansion Module Line Keys 568

Add a Menu Shortcut to a Key Expansion Module Line Key 569

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