Hoover Pet Max Complete User manual

IMPORTANT: READ CAREFULLY BEFORE ASSEMBLY AND USE.

This product is intended for household use only.

If used commercially the warranty is void.

PET MAX

COMPLETE

UPRIGHT VACUUM

USER MANUAL

2

IT’S GUARANTEED.

Get cleaning condence for up to 3 years with the Hoover

®

limited warranty. See warranty for complete details.

Register your vacuum by:

Calling 1-800-944-9200Visiting Hoover.com or Hoover.ca

Make it ofcial.

Welcome to

Hoover

®

ownership.

3

Table of Contents

Important Safety Instructions ............................................................................4

What’s in the Box? ...............................................................................................5

Assembly .............................................................................................................6

User Controls ......................................................................................................7

Getting to Know Your Hoover

®

Pet Max Complete

..............................................8

Using Your Hoover

®

Pet Max Complete ................................................................9

Maintenance ........................................................................................................10

Troubleshooting ...................................................................................................16

Service and Warranty .........................................................................................17

French..................................................................................................................19

Spanish ................................................................................................................37

4

IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.

WARNING: TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, DAMAGE OR INJURY:

• Fully assemble before operating.

• Operate vacuum only at voltage specied on data label on back of vacuum canister.

• Do not leave appliance when plugged in. Unplug from outlet when not in use and before cleaning or

servicing.

• Do not use outdoors or on wet surfaces.

• Do not allow to be used as a toy. Not intended for use by children age 12 and under. Close supervision is

necessary when used by or near children. To avoid injury or damage, keep children away from product, and

do not allow children to place ngers or other objects into any openings.

• Use only as described in this manual. Use only Hoover

®

recommended attachments and products.

• Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped,

damaged, left outdoors, or dropped into water, call customer service at 1-800-844-9200 prior to

continuing use.

• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or

corners. Do not place product on cord. Do not run appliance over cord. Keep cord away from heated surfaces.

• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

• Do not handle plug or appliance with wet hands.

• Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and

anything that may reduce air ow.

• Keep hair, loose clothing, ngers, and all parts of body away from openings and moving parts.

• Turn off all controls before unplugging.

• Use extra care when cleaning on stairs. To avoid personal injury or damage, and to prevent the vacuum

from falling, always place vacuum at bottom of stairs on oor. Do not place vacuum on stairs or furniture,

as it may result in injury or damage.

• Do not use to pick up ammable or combustible liquids, such as gasoline, or ne wood shavings, or use in

areas where they may be present.

• Unplug before connecting Air-Powered Hand Tool or Motorized Hand Tool.

• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

• Do not use without Dirt Cup and Filters in place.

CAUTION: TO REDUCE THE RISK OF DAMAGE OR INJURY:

• Avoid picking up hard, sharp objects with this product, as they may

cause damage.

• Store appropriately indoors in a dry space. Always store the vacuum with the power cord secured around

the two cord hooks. Do not expose machine to freezing temperatures. Do not use sharp objects to clean

out hose as they can cause damage.

• With brush roll on, do not allow vacuum to sit in one location for an extended period of time, as damage to

oor can result.

• To reduce risk of injury from moving parts, unplug before servicing.

WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK, THIS APPLIANCE HAS A POLARIZED PLUG (ONE BLADE

IS WIDER THAN THE OTHER). THIS PLUG WILL FIT IN A POLARIZED OUTLET ONLY ONE WAY. IF THE PLUG DOES NOT FULLY

FIT IN THE OUTLET, REVERSE THE PLUG. IF IT STILL DOES NOT FIT, CONTACT A QUALIFIED ELECTRICIAN TO INSTALL THE

PROPER OUTLET. DO NOT CHANGE THE PLUG IN ANY WAY.

5

CAUTION

Not to be used for grooming a pet.

***Tools vary by model number. Refer to Hoover.com or Hoover.ca for tools included in each model.

Pet Turbo Tool:

Designed to remove stubborn pet hair from furniture,

stairs, upholstery and more

Crevice Tool:

Great for cleaning in tight spaces and hard-to-reach

corners

Dusting Brush:

Delicate bristles that gently clean

ne dust

Extra Primary Filter:

Additional lter makes regular maintenance

more convenient

Pet Turbo Tool Accessory Clip:

Attaches to the wand for easy and convenient onboard

storage

What’s in the Box?

Available Tools and Accessories***

6

Place tools onboard.

Press rmly into place.

Assembly

Optional: Attach Pet Turbo Tool

clip to wand until you hear a

click. Insert Pet Turbo Tool.

Tip: Make sure all pieces click into place.

Tip: Wrap cord around cord hooks for convenient storage. Attach the plug to the end of the cord. Always store the vacuum with the power cord secured around the two cord hooks.

Tip: To unwrap the cord quickly, rotate the cord hook 180 degrees.

Insert the hose into the

handle until it clicks

in place.

Insert the wand into the spine

until it clicks in place.

1 2 3

4

7

User Controls

Brush Roll ON/OFF Pedal.*

ON: Carpets

OFF: Hard Floors

To turn the Brush Roll

ON/OFF, step on the

pedal.

Power the unit ON/OFF.*

1 2

*See page 8 for location of features.

Quick Release Cleaning Wand.*

Press the ‘Wand Release’ and pull

out of the vacuum for above oor

cleaning.

3

4 Level Height Adjustment Lever*

To adjust the height setting, turn the lever to the desired height

setting.

For maximum cleaning performance, the following carpet height

settings are recommended:

-Hard oor setting: use for hard oors only

-Low and Medium setting: adjust depending on carpet type

-High carpet setting: for use on high pile carpets to ease pushing

effort

4

• IMPORTANT•

If the vacuum is difcult to push, rotate the lever to the next higher setting.

IMPORTANT

Pedal is inactive when the cleaner is in the upright position.

CAUTION

Brush roll should be in OFF position for

cleaning of high pile carpet deeper than 1”.

8

Getting to Know Your Hoover

®

Pet Max Complete

1.

Quick Release Cleaning Wand

2.

Dual-Cyclonic Filtration System

3.

Rinsable Filter

4.

WindTunnel

®

Technology

5.

Power ON/OFF

6.

Extra Large Capacity Dirt Cup

7.

Odor Absorbing Filter

8.

AllergenBlock

™

Technology

9.

Multi-Floor ON/OFF Pedal

10.

4 Level Height Adjust

11.

Advanced Action

™

Brush Roll

1

4

5

6

7

9

10

11

8

2

3

9

Using Your Hoover

®

Pet Max Complete

Make sure the vacuum

is in the upright

position.

1 Step on the ‘Handle Release’

pedal on the foot of the

vacuum and pull the handle

back.

2 Turn the vacuum ON.

Turn the vacuum ON.

1

4

Upright Mode Above Floor Mode

Press the wand

release button and

pull the wand out of

the vacuum.

OR

Press the hose tab

to remove the hose

from the handle.

2

TIP: For optimal cleaning, turn

the brush roll ON for carpets

and OFF to prevent the scatter

of debris on hard oors.

CAUTION

Use extra care when cleaning on stairs. To avoid personal injury or damage, and to

prevent the cleaner from falling, always place cleaner at the bottom of the stairs or on

the oor. Do not place cleaner on stairs or furniture, as it may result in injury or damage.

When using tools, always ensure handle is in the upright position.

Attach the cleaning

accessory to the end

of the wand or hose.

Tip: Twist and push to

lock tools in place.

3

10

Maintenance

Any other servicing should be done by an authorized service representative.

If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-844-9200 prior to continuing use.

Hoover

®

Pet Max Complete vacuums should have regular maintenance checks to maintain optimal performance and suction.

Dirt Cup Release

Empty Dirt Cup

NOTICE: A Thermal Protector has been designed into your cleaner to protect it from overheating.

When the Thermal Protector activates, the cleaner will stop running. If this happens proceed as follows:

1. Turn the cleaner OFF and unplug it from the electrical outlet.

2. Empty the dirt cup.

3. Inspect the nozzle inlet, hose connector, hose, dirt cup inlet, cyclonic lter, rinsable lter and HEPA lter for any obstructions. Clear

obstructions if present.

4. When the cleaner is unplugged and the motor cools off for 30 minutes, the Thermal Protector will deactivate and cleaning may

continue. If the Thermal Protector continues to activate after following the above steps, your cleaner needs servicing. Refer to the

Warranty section in the user manual for servicing information.

WARNING

Do not use vacuum without dirt cup and dry lters.

WARNING

To reduce the risk of personal injury, unplug before cleaning or servicing.

Emptying the Dirt Cup

1. Remove the dirt cup by pressing the dirt cup release button.

2. Hold the dirt cup over your trash can and press the dirt cup trap door release to empty the dirt cup.

TIP: Empty the dirt cup after every use to maintain optimal perfor-

mance.

11

Maintenance

Cleaning the Filter

Access the rinsable

lter under the lter

access door.

Let your lter dry for 24

hours before replacing

into vacuum.

Remove the dirt cup by pressing

the dirt cup release button.

Rinse under running water until

all dirt is out of the lter.

To remove, pull up on the

tab provided.

1

4

2

5

3

Rinsable Filter

TIP: DO NOT bend filter.

YES NO

WARNING

To reduce the risk of personal injury, unplug before cleaning or servicing.

TIP: Replace lters when heavily discolored.

Make sure the lter is ush with the bottom of the lter

housing.

24H

12

Maintenance

Cleaning the Filter

Push down on the top tab and

pull out.

2

Tap the HEPA Filter on the side

of the trash can to remove

excess dirt.

3

HEPA Filter

Locate the HEPA Filter on the

back of the vacuum.

1

WARNING

To reduce the risk of personal injury, unplug before cleaning or servicing.

TIP: DO NOT RINSE THE HEPA FILTER. Replace lters when heavily discolored.

Do not use your vacuum without all of the lters in place.

13

Maintenance

Cleaning & Maintaining the Brush Roll

Lower the handle to the reclined

position, and ip the unit over.

To access the brush roll, unscrew

the nozzle guard from the nozzle.

Remove the brush roll by

pulling it up and out from the

vacuum belt.

2

Remove any hair or

blockages.

3

Replace the brush roll and nozzle

guard. Secure with screws.

4

1

TIP: Rotate the brush roll manually to ensure the belt is properly installed.

LUBRICATION:

The motor and brush roll

are equipped with bearings which contain

sufcient lubrication for their lifetime.

The addition of lubrication could cause

damage. Do not add lubricant to motor or

brush roll.

CAUTION

To reduce the risk of injury from moving parts, unplug before servicing.

14

Maintenance

Belt Replacement

Remove the 6 screws as shown

with a Phillips screwdriver.

Remove the bottom plate.

Remove the used belt from the

brush roll (A) then from the

motor shaft (metal rod) (B) and

discard.

2

Ensure that the letters print-

ed on the belt are facing

you, slide the new belt over

the motor shaft (metal rod)

(C). Then slip it around the

area of the brush roll where

no bristles are present (D).

3

With the belt in place, pull the belt and

slide the brush roll into the nozzle making

sure that the brush roll end caps are in

the correct orientation. Place the bottom

plate aligning the screw holes and re-

install the 6 screws.

4

1

WHEN TO REPLACE

Replace the belt if it is damaged, cut or

broken. Refer to the directions below.

HOW TO REPLACE

Place the handle in the low position and

turn the cleaner over so the bottom side

is up.

CAUTION

To reduce the risk of injury from moving parts, unplug before servicing.

A

B

C

D

15

WARNING

To reduce the risk of personal injury, unplug before cleaning or servicing.

Maintenance

Removing System Clogs

1 2 3 4

Dirt Cup InletHose ConnectorNozzle Inlet Cyclonic Separator

5 6 7 8

Rinsable Filter

WandHoseHEPA Filter Hose

16

For more troubleshooting or FAQ’s please visit Hoover.com or Hoover.ca

Troubleshooting

• Any other servicing should be done by an authorized service representative.

• If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-844-9200 prior to continuing use.

Problem Possible Solution

My vacuum will not turn ON 1. Always be sure to plug it in rmly.

2. The Thermal Protector may have been activated - unplug your vacuum and let cool for 30 minutes. If this does not work, there may be no

voltage in the wall plug.

3. Check the fuse or breaker in your home. If there is a blown fuse or tripped breaker, replace the fuse in your home or reset the breaker.

My vacuum is hard to push 1. If the vacuum is difcult to push, turn the height adjustment lever to the next higher setting.

My vacuum is losing suction

CAUTION TO REDUCE THE RISK OF PERSONAL INJURY, UNPLUG BEFORE CLEANING OR SERVICING.

1. Be sure to empty the dirt cup if it is full.

2. You may have a clogged lter. Refer to the Maintenance in the user manual for directions on removing clogs.

3. Your lter may be dirty. Your lter should be rinsed every 4-6 uses. Refer to the Maintenance section for directions on how to

clean your lters.

4. If the problem persists, you may have a clog in the system. Refer to the Maintenance section on how to remove a clog in your system.

My brush roll is not spinning

CAUTION TO REDUCE THE RISK OF INJURY FROM MOVING PARTS, UNPLUG BEFORE CLEANING OR SERVICING.

1. Unplug and remove any hair or other blockages around the brush roll.

2. Clean lters. Refer to the Maintenance section for directions on how to clean lters.

3. Check for clogs in the system. Refer to the Maintenance section for directions on how to remove clogs.

4. Replace the belt if it is damaged, cut or broken. Refer to the Belt Replacement section for directions.

5. Resume normal operation.

17

SERVICE & WARRANTY FOR HOOVER

®

PET MAX COMPLETE PRODUCT

SERVICE INFORMATION

REPRESENTATIVE Call 1-800-944-9200 USA & Canada

In the event that further assistance is required, visit and authorized service center. Find one nearest you by visiting our

website at www.Hoover.com or Hoover.ca. Costs of any transportation to and from any place of repair are to be paid

by the owner. Always identify your product by the model number and manufacturing code when requesting information

or ordering replacement parts. (the model number and manufacturing code for the vacuum appears on the back of the

spine.)

LIMITED THREE YEAR WARRANTY (DOMESTIC USE)

If this product is not as warranted, contact Hoover Customer Service at 888 679-2121. Please have available the proof

of purchase and model number for the warranted product.

WHAT THIS WARRANTY COVERS

This limited warranty provided by Royal Appliance Mfg. Co., doing business as TTI Floor Care North America (referred

to hereafter as “Hoover”) applies only to products purchased in the U.S. (including its territories and possessions), a

U.S. Military Exchange, or Canada. When used and maintained in normal household use and in accordance with the

Owner’s Guide, your Hoover® product is warranted against original defects in material and workmanship for three years

from the date of original purchase (the “Warranty Period”). If Hoover determines that the issue you are experiencing is

covered under the terms of this warranty (a “covered warranty claim”), we will, at our sole discretion and free of charge

(subject to the cost of shipping), either repair your product or ship you a replacement product, subject to availability.

Parts and replacements may be new, refurbished, lightly used, or remanufactured, in Hoover’s sole discretion. If parts

and replacements are unavailable, we may, at our discretion, provide a similar product of equal or greater value, a

store credit (if applicable), or a refund of the actual purchase price at the time of the original purchase, as reected on

the original sales receipt.

WHO THIS LIMITED WARRANTY COVERS

This limited warranty extends only to the original retail purchaser, with original proof of purchase from Hoover or an

authorized dealer of Hoover products, in the U.S., U.S. Military Exchanges, and Canada.

WHAT THIS WARRANTY DOES NOT COVER

This warranty does not cover use of the product in a commercial operation (such as maid, janitorial, and equipment

rental services, or any other income-generating activity); improper maintenance of the product; the product if it has

been subject to misuse, negligence, neglect, vandalism, or the use of voltages other than that on the data plate of

this product. This warranty does not cover damage resulting from an act of God, accident, owner’s acts or omissions,

service of this product by other than Hoover or a Hoover authorized service provider (if applicable), or other acts beyond

the control of Hoover. This warranty also does not cover use outside the country in which the product was initially

purchased, or resale of the product by the original owner. Pick-up, delivery, transportation, and house calls are not

covered by this warranty. In addition, this warranty does not cover any product that has been altered or modied;

repairs made necessary by normal wear; or the use of parts or accessories which are either incompatible with the

Hoover product or adversely affect its operation, performance, or durability. Normal wear items that are not covered

under this warranty include, but are not limited to, belts, lters, brush rolls, blower fans, blower and vacuum tubes,

and vacuum bags and straps.

OTHER IMPORTANT TERMS

This warranty is not transferable and may not be assigned; any assignment made in contravention of this prohibition is

void. This warranty shall be governed and construed under the laws of the state of North Carolina. The Warranty Period

will not be extended by any replacement of batteries or parts or repair performed under this warranty.

THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY, and all express and implied warranties other than the limited warranty

set forth above, including implied warranties of merchantability and tness for a particular purpose, are expressly disclaimed. In

no event will hoover be liable for any special, indirect, incidental or consequential damages of any kind or nature to owner or any

party claiming through owner, whether based in contract, negligence, tort, or strict products liability or arising from any cause

whatsoever. To the extent permitted by applicable law, no warranties that arise by operation of law, if applicable, shall exceed the

duration of the limited warranty provided herein. Hoover’s liability for damages to you for any costs whatsoever arising out of this

statement of limited warranty shall be limited to the amount paid for this product at the time of original purchase and Hoover shall

not be liable for any direct, indirect, consequential, or incidental damages arising out of the use or inability to use this product.

Some states do not allow the exclusion or limitation of incidental or consequential damages; disclaimers of implied

warranties; or limitations on how long an implied warranty lasts, so the above exclusions, disclaimers and/or limitations

may not apply to you.

Service & Warranty

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37

IMPORTANTE: LEA ESTE MANUAL CON ATENCIÓN ANTES DE ENSAMBLAR Y USAR ESTE APARATO.

El único uso previsto para este producto es el uso doméstico.

Si se utiliza para uso comercial, se invalida la garantía.

PET MAX

COMPLETE

ASPIRADORA VERTICAL

MANUAL DEL USUARIO

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56

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