Hoover UH73220 User guide

USER MANUAL

Professional

TM

WELCOME TO A NEW GENERATION OF CLEAN.

TM

Hoover.com

Find us on:

youtube.com/hoover

facebook.com/hoover

twitter.com/hooverusa

#961152050 - R1

For over 100 years, Hoover has reimagined the way we clean.

From the introduction of the very ﬁrst electric sweeper in

1908 to the revolutionary WindTunnel

®

design, Hoover has

relentlessly pursued innovation so you can more easily

achieve the best possible clean for you and your family.

THE

ORIGINAL

INNOVATOR

TABLE OF CONTENTS

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Assembly .................................................5

User Controls .............................................5

Getting to Know Your Hoover

®

REACT

™

Professional Upright . . . . . .6

Available Tools and Accessories ............................7

Hoover

®

FloorSense

™

Technology...........................8

Using the Hoover App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Using Your Hoover

®

REACT

™

Professional

Upright ..............11

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Français.................................................17

Español . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

This manual is for models UH73201, UH73201CA, UH73220, UH73220CA, UH73220PC,

UH73220FDI, UH73221.

Welcome to Hoover ownership.

Make it official.

Compatible with the Hoover App.

Download the Hoover App to register your new

vacuum, customize FloorSense

™

settings,

receive system maintenance reminders and

access tips and tricks.

Apple and the Apple logos are

trademarks

of Apple, Inc., registered

in the U.S., and other countries.

App Store is a service mark of Apple Inc.

Android, Google Play, and the

Google Play logo are

trademarks of Google Inc.

You can also register by:

Calling: 1-877-839-2046

Visiting: Hoover.com or Hoover.ca

It’s Guaranteed.

See Warranty for complete details.

TM

3

Important Safety Instructions

SAVE THESE INSTRUCTIONS.

IMPORTANT: READ CAREFULLY BEFORE ASSEMBLY AND USE. THIS PRODUCT IS INTENTED FOR HOUSE-

HOLD USE ONLY. IF USED COMMERCIALLY, WARRANTY IS VOID.

When using an electrical appliance, basic precautions should always be followed, including the following:

WARNING: TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, DAMAGE OR INJURY:

• Fully assemble before operating.

• Operate vacuum only at voltage speciﬁed on data label on the back of the vacuum spine.

• Do not leave appliance when plugged in. Unplug from outlet when not in use and before cleaning

or servicing.

• Do not use outdoors or on wet surfaces.

• Do not allow to be used as a toy. Not intended for use by children age 12 and under. Close attention

is necessary when used near children. To avoid injury or damage, keep children away from product,

and do not allow children to place ﬁngers or other objects into any openings.

• Use only as described in this manual. Use only manufacturer’s recommended attachments

and products.

• Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped,

damaged, left outdoors, or dropped into water, take it to a service center prior to continuing use.

• Do not pull or carry by cord, use cord as a handle, close a door on a cord or pull cord around sharp

edges or corners. Do not place product on cord. Do not run appliance over cord. Keep cord away

from heated surfaces.

• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

• Do not handle plug or appliance with wet hands.

• Do not put any object into openings. Do not use with any opening blocked. Keep free of dust, lint,

hair and anything that may reduce air ﬂow.

• Keep hair, loose clothing, ﬁngers and all parts of body away from openings and moving parts.

• Turn off all controls before unplugging.

• Use extra care when cleaning on stairs. To avoid personal injury or damage, and to prevent

the vacuum from falling, always place vacuum at the bottom of stairs on ﬂoor. Do not place

vacuum on stairs or furniture, as it may result in injury or damage. When using tools, always

ensure handle is in upright position.

• Do not use to pick up ﬂammable or combustible liquids, such as gasoline or ﬁne wood shavings,

or use in areas where they may be present.

• Do not pick up anything that is burning or smoking, such as cigarettes, matches or hot ashes.

• Unplug this appliance before connecting the air-powered Turbo Tool.

• Do not use without dirt cup and/or ﬁlters in place.

4

• Always turn off this appliance before connecting or disconnecting the hose or motorized nozzle.

WARNING: This product contains chemicals known to the state of California to cause cancer, birth defects or

reproductive harm.

WASH HANDS AFTER HANDLING.

CAUTION: TO REDUCE THE RISK OF DAMAGE:

• Avoid picking up hard, sharp objects with this product, as they may cause damage. Store

appropriately indoors in a dry place. Do not expose machine to freezing temperatures.

• Do not use sharp objects to clean out the hose as they can cause damage.

• With brush roll on, do not allow cleaner to sit in one location for an extended period of time, as

damage to ﬂoor can result.

WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK, THIS APPLIANCE HAS A POLARIZED PLUG (ONE

BLADE IS WIDER THAN THE OTHER). THIS PLUG WILL FIT IN A POLARIZED OUTLET ONLY ONE WAY. IF

THE PLUG DOES NOT FIT FULLY IN THE OUTLET, REVERSE THE PLUG. IF IT STILL DOES NOT FIT,

CONTACT A QUALIFIED ELECTRICIAN TO INSTALL THE PROPER OUTLET. DO NOT CHANGE THE PLUG IN

ANY WAY.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in

a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not in-

stalled and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and max-

imum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to

other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power

(e.i.r.p.) is not more than that necessary for successful communication.

Contains transmitter module IC: 12246A-BM77SPPSYC2

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the

following two conditions: (1) this device may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired operation of the device.

5

4

1

2 3 4

Insert wand

into the spine

until it clicks

in place.

Insert handle

into wand until it

clicks in place.

Insert hose

into canister

until it clicks

in place.

Place tools

onboard.

Assembly

1

Power the unit

ON/OFF.*

FloorSense

™

ON/OFF.*

System Check

Indicator*

Refer to the Maintenance

section or the Hoover App

for directions on how to

remove clogs.

Tip - Make sure all pieces click into place.

Tip - Wrap cord around hooks for convenient storage. Attach the plug end to the cord.

Tip - To unwrap cord quickly, rotate cord hook 180 degrees.

User Controls

Suction Control

Valve*

If vacuum is difﬁcult to

push, open the Suction

Control Valve on the

handle.

2 31

1

*See page 6 for

location of features

6

Getting to Know Your Hoover

®

REACT

™

Upright

Tool

Holder

Carrying

Handle

Separator

HEPA

Filter 2

Hose

Floor

Nozzle

Dirt Cup

Release

Handle

Release

Upper

Cord

Hook

Wand

FloorSense

TM

ON/OFF

Rinsable

Filters

Hose

Release

FloorSense

TM

Dashboard

Headlights

Front View

Back View

HEPA

Filter 1

Power

ON/OFF

User Controls

Brush Roll

Lower

Cord

Hook

Tool

Holder

System

Check

Indicator

Wand

Release

Suction

Control

Valve

7

Pet Pe

Available Tools and Accessories

***

Deluxe Crevice Tool:

Rubberized tip that protects furniture when cleaning tight

spaces.

XL Crevice Tool:

Extra-long, ﬂexible tip that reaches into hard-to-clean spaces.

Flexible Dusting Brush:

Dust hard-to-reach surfaces such as fan blades and

blinds.

Pet Turbo Tool:

Uniquely designed to remove stubborn pet hair from

furniture, stairs, upholstery and more.

Pet Upholstery Tool:

Uniquely designed to remove stubborn pet hair from

couches, curtains and pillows.

***Tools vary by model number. Refer to Hoover.com or Hoover.ca for tools included in each model.

CAUTION

Not to be used for grooming a pet.

!!

Crevice Tool:

Great for cleaning in

tight spaces and hard-to

-clean corners.

Dusting Brush:

Delicate bristles that gently

clean ﬁne dust.

Turbo Tool:

Easily clean furniture, stairs,

upholstery and more.

Upholstery Tool:

Deep clean couches,

curtains and pillows.

Accessory Bag:

Use to store tools.

Hoover

®

FloorSense

™

Technology

Hoover

®

REACT

TM

with FloorSense

TM

technology automatically optimizes

cleaning performance on carpet and hard ﬂoors.

On carpet, FloorSense

TM

automatically increases brush

roll speed to lift deep-down embedded dirt.

On hard ﬂoors, FloorSense

TM

automatically slows the

brush roll to prevent scattering of dirt across the ﬂoor.

The FloorSense

TM

Dashboard displays

useful functions of your

vacuum. When FloorSense

TM

is active, lights on the dashboard

will pulse when sensing ﬂoor type.

Once FloorSense

TM

has determined the optimal setting for your

ﬂoor type, you will see CARPET or HARD FLOOR illuminated on

the dashboard.

8

Hoover

®

FloorSense

™

Technology

When cleaning CARPET,

FloorSense™ automatically

increases brush roll

speed to lift deep-down

embedded dirt.

On HARD FLOOR,

FloorSense™ automatically

slows the brush roll to

prevent scattering of dirt

across the ﬂoor.

BRUSH ROLL will be

displayed when the brush

roll is jammed or overloaded.

Refer to the Maintenance

section or the Hoover App

for directions on how to

clean the brush roll.

Tip - To a

llow FloorSense™ to determine ﬂoor type and optimize brush roll speed automatically;

ensure the FloorSense™ control is in the ON position.

2 31

!!

FloorSense™

LED Dashboard

WARNING

To reduce the risk of injury from moving parts,

unplug before cleaning or servicing.

9

IMPORTANT: Read all instructions before using this appliance.

Hoover

®

REACT

TM

vacuums are compatible with the Hoover App.

Download the Hoover App to:

1. Register your new vacuum

2. Customize FloorSense

™

settings

3. Receive system maintenance reminders

4. Access tips and tricks

Tip - Vacuum must be powered ON to connect to the Hoover App.

Tip - The headlights will ﬂash three times when the vacuum connects to your

mobile device.

Using the Hoover App

Customize

FloorSense

TM

Settings

Access Tips

and Tricks

System

Maintenance

Reminders

Apple and the Apple logos are

trademarks

of Apple, Inc., registered

in the U.S., and other countries.

App Store is a service mark of Apple Inc.

Android, Google Play, and the

Google Play logo are

trademarks of Google Inc.

10

Upright Mode

1. Step on nozzle and pull handle back.

2. Turn ON vacuum.

3. Allow FloorSense™ to detect ﬂoor type

and automatically adjust settings.

Tip - For optimal performance, ensure the FloorSense™ control is

switched to the ON position.

Above Floor Mode

1. Press wand or handle release and

pull handle up.

2. Attach cleaning accessory to the

end of the wand or handle.

3. Turn ON vacuum.

Using Your Hoover

®

REACT

™

Upright

CAUTION

Use extra care when cleaning on stairs. To avoid personal

injury or damage, and to prevent the cleaner from falling,

always place cleaner at the bottom of the stairs or on

the ﬂoor. Do no place cleaner on stairs or furniture, as it

may result in injury or damage. When using tools, always

ensure handle is in the upright position.

!!

CAUTION

Not to be used for grooming a pet.

!!

CAUTION

When vacuum is reclined with brush roll switched

on, never leave the vacuum in one position for any

long period of time.

! !

Wand or Handle

Release

Attach Cleaning

Accessory

11

Any other servicing should be done by an authorized service representative.

If appliance is not working as it should, has been dropped, damaged, left outdoors,

or dropped into water, take it to a service center prior to continuing use.

Hoover

®

REACT

TM

vacuums should have regular maintenance checks to maintain

optimal performance and suction. Refer to this manual or your Hoover App to learn

how to maintain your vacuum.

Notice: A Thermal Protector has been designed into your cleaner to protect it from

overheating. When the Thermal Protector activates, the cleaner will stop running. If

this happens proceed as follows:

1. Turn cleaner OFF and unplug it from the electrical outlet.

2. Empty the dirt cup.

3. Inspect the nozzle inlet, hose connector, hose, dirt cup inlet, cyclonic ﬁlter,

rinsable ﬁlters and HEPA ﬁlters for any obstructions. Clear obstructions

if present.

4. When cleaner is unplugged and motor cools off for 30

minutes, the Thermal Protector will deactivate and

cleaning may continue.

If the Thermal Protector continues to activate after following the

above steps, your cleaner needs servicing. Refer to the

Warranty section in the user manual for servicing information.

Emptying the Dirt Cup:

1. Remove dirt cup by pressing the dirt cup release

button.

2. Hold dirt cup over a trash can and press the dirt

cup trap door release to empty the dirt cup.

Tip - Empty dirt cup after every use to maintain

optimal performance.

Maintenance

WARNING

To reduce the risk of personal injury, unplug before cleaning or servicing.

!!

WARNING

Do not use vacuum without dirt cup and dry ﬁlters.

!!

Dirt Cup Release

Empty Dirt Cup

12

Cleaning the Filters:

Rinsable Filters

1. Remove dirt cup by pressing the dirt cup release button.

2. Access the rinsable ﬁlters under the dirt cup.

3. To remove, pull up on the tab provided.

4. Rinse under running water until all dirt is out of the ﬁlters.

5. Let your ﬁlters dry for 24 hours before replacing into vacuum.

Tip - Replace ﬁlters when heavily discolored. Make sure ﬁlters

are ﬂush to the bottom of the ﬁlter housing.

HEPA Filters

Hoover

®

REACT

™

products have 2 HEPA ﬁlters. Refer to

Getting to Know Your Hoover

®

REACT

™

Professional for location.

1. Locate HEPA ﬁlters on each side of the vacuum below the

dirt cup.

2. Unscrew the vent cover located on the bottom of the

canister to access ﬁlters.

3. Remove ﬁlters and tap on side of trash can to release

excess dirt.

Tip -

DO NOT RINSE HEPA FILTERS. Replace ﬁlters when

heavily

discolored. Do not use your vacuum without all

of the ﬁlters in place.

Cleaning and Maintaining the Brush Roll:

1. To access the brush roll, unscrew the nozzle guard from

the nozzle.

2.

Remove brush roll by pulling it up and out from the vacuum belt.

3. Remove any hair or blockages.

4. Replace brush roll and nozzle guard.

Tip - Rotate brush roll manually to ensure the belt is properly installed. Vacuum

is equipped with an automatic brush roll shutoff in the event of overload

or jam. Check for obstructions in the brush roll area and remove any

obstructions. When obstructions are cleared, resume cleaning as normal.

LUBRICATION: The motor and brush roll are equipped with bearings which contain

sufﬁcient lubrication for their lifetime. The addition of lubrication could cause damage.

Do not add lubricant to motor or brush roll.

Maintenance

WARNING

To reduce the risk of personal injury, unplug before cleaning or servicing.

!!

CAUTION

To reduce the risk of injury from moving parts,

unplug before cleaning or servicing.

!!

Remove Filter

Clean Brush Roll

Dirt Cup Release

13

Removing System Clogs

If your vacuum is losing suction, check and remove any clogs.

Maintenance

1

2 3 4

Hose connectorNozzle inlet Dirt cup inlet

Check for clogs in the areas highlighted below.

1

Cyclonic ﬁlter

1

6 7

5

HEPA ﬁltersRinsable ﬁlters

Hose

8

Wand

CAUTION

To reduce the risk of injury from moving parts,

unplug before cleaning or servicing.

14

Any other servicing should be done by an authorized service representative.

If appliance is not working as it should, has been dropped, damaged, left outdoors,

or dropped into water, take it to a service center prior to continuing use.

Vacuum will not turn ON.

Always be sure to plug it in ﬁrmly. A Thermal Protector may have been activated

- unplug and let vacuum cool for 30 minutes. If this does not work, there may be no

voltage in the wall plug. Check fuse or breaker in home. If there is a blown fuse or

tripped breaker, replace fuse or reset breaker in home.

My vacuum is hard to push.

Open the Suction Control Valve near the handle by sliding the valve up.

My vacuum is losing suction.

Be sure to empty the dirt cup if it is full. You may have a clogged ﬁlter. Your ﬁlter

should be rinsed every 4-6 uses. Refer to the Maintenance section or the Hoover App

for directions on how to clean your ﬁlters.

If problem persists, you may have a clog in the system. Refer to Maintenance in the

user manual for directions on removing clogs.

My brush roll is not spinning or FloorSense

TM

dashboard is not displaying correctly.

1. Unplug and remove any hair or other blockages around the brush roll if FloorSense™

is displaying “HARD FLOOR” while on carpet.

2. Clean ﬁlters. Refer to the Maintenance section or the Hoover App for directions on

how to clean ﬁlters.

3. Check for clogs in the system. Refer to the Maintenance section or the Hoover App for

directions on how to remove clogs.

4. Resume normal operation and FloorSense™ will reset.

I can’t connect my vacuum to the Hoover App.

Vacuum must be powered ON to connect to the Hoover App.

For more troubleshooting or FAQ’s please call: 1-877-839-2046 or visit Hoover.com or

Hoover.ca if you have any questions.

Troubleshooting Guide

WARNING

To reduce the risk of personal injury, unplug before cleaning or servicing.

!!

CAUTION

To reduce the risk of injury from moving parts,

unplug before cleaning or servicing.

!!

15

SERVICE & WARRANTY FOR HOOVER

®

REACT

™

PROFESSIONAL PRODUCT

SERVICE INFORMATION

REPRESENTATIVE Call 1-877-839-2046 USA & Canada

In the event that further assistance is required, visit and authorized service center. Find one nearest you by visiting our website

at www.Hoover.com or Hoover.ca. Costs of any transportation to and from any place of repair are to be paid by the owner.

Always identify your product by the model number and manufacturing code when requesting information or ordering

replacement parts. (the model number and manufacturing code for the vacuum appears on the back of the spine.)

LIMITED FIVE YEAR WARRANTY (DOMESTIC USE)

WHAT THIS WARRANTY COVERS

When used and maintained in normal household use and in accordance with the Owner’s Manual, your HOOVER

®

product

is warranted against original defects in material and workmanship for a full ﬁve year from date of purchase (the “Warranty

Period”). During the Warranty Period, Hoover

®

will provide labor and parts, at no cost to you, to correct any such defect in

products purchased in the United States, U.S. Military Exchanges and Canada.

HOW TO MAKE A WARRANTY CLAIM

If this product is not as warranted, take or send the product to either a Hoover

®

Sales and Service Center or Hoover

®

Authorized Warranty Service Dealer along with proof of purchase. For an automated referral to authorized service outlets in

the U.S.A., phone: 1-877-839-2046 OR visit Hoover

®

online at www.Hoover.com or Hoover.ca. For additional assistance or

information concerning this Warranty or the availability of warranty service outlets, phone the Hoover

®

Consumer Response

Center, Phone 1-877-839-2046, Mon-Fri 8am-7pm EST. In Canada, contact Hoover

®

Canada, Carson Building, 100 Carson

St., Etobicoke, Ontario M8W 3R9, Phone: 1-877-839-2046, Mon-Fri 8am-7pm EST.

WHAT THIS WARRANTY DOES NOT COVER

This Warranty does not cover: use of the product in a commercial operation (such as maid, janitorial and equipment rental

services), ﬁlter, brush roll, belt, improper maintenance of the product, damage due to misuse, acts of God, nature, vandalism

or other acts beyond the control of Hoover

®

, owner’s acts or omissions, use outside the country in which the product was

initially purchased and resales or transfers of the product by the original owner. This warranty does not cover pick up,

delivery, transportation or house calls. However, if you mail your product to a Hoover

®

Sales and Service Center for warranty

service, cost of shipping will be paid one way.

This warranty does not apply to products purchased outside the United States, including its territories and possessions,

outside a U.S. Military Exchange and outside of Canada. This warranty does not cover products purchased from a party that

is not an authorized retailer, dealer, or distributor of Hoover

®

products.

OTHER IMPORTANT TERMS

This Warranty is not transferable and may not be assigned. This Warranty shall be governed and construed under the laws of the state

of Ohio. The Warranty Period will not be extended by any replacement or repair performed under this Warranty.

THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY PROVIDED BY HOOVER

®

. ALL OTHER WARRANTIES,

EXPRESSED OR IMPLIED, INCLUDING WARRANTlES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR

PURPOSE, ARE DISCLAIMED. IN NO EVENT WILL HOOVER BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL

OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAlMlNG THROUGH

OWNER, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT OR STRICT PRODUCTS LIABILITY OR ARISING FROM

ANY CAUSE WHATSOEVER.

Some states do not allow the exclusion of consequential damages, so the above exclusion may not apply to you. This

warranty gives you speciﬁc rights; you may also have others that vary from state to state.

Service & Warranty

16

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For over 100 years, Hoover has reimagined the way we clean.

From the introduction of the very ﬁrst electric sweeper in

1908 to the revolutionary WindTunnel

®

design, Hoover has

relentlessly pursued innovation so you can more easily

achieve the best possible clean for you and your family.

THE

ORIGINAL

INNOVATOR

USER MANUAL

Professional

TM

WELCOME TO A NEW GENERATION OF CLEAN.

TM

Hoover.com

Find us on:

youtube.com/hoover

facebook.com/hoover

twitter.com/hooverusa

#961152050 - R1

Hoover UH73220 User guide

Hoover UH73220 User guide

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