HCL Yap Jack Plus User manual

The use, disclosure, modification, transfer or transmittal of this work for

any purpose, in any form, or by any means, without the written

permission from Net2Phone is strictly forbidden.

Rev. 1.2.5, 2003

Disclaimer

The content of this manual is subject to change without notice and

should not be construed as a commitment by the distributor or

Net2Phone. This manual is furnished for informational use only and

Net2Phone assumes no responsibility or liability for any errors or

inaccuracies that may appear herein.

Any Net2Phone services provided through this Equipment are not

intended to replace or be a substitute for primary line voice services or

Plain Old Telephone Service (“POTS”) and are not meant to provide

guaranteed Automatic Number Identification or Automatic Location

Information capabilities associated with 911 or E911 services or to

permit access to 411 directory assistance services. Net2Phone will not

be liable for any damages, expenses, liabilities, risks, or harms arising

out of or related to the Net2Phone services provided through this

Equipment.

Yap Jack Plus User’s Guide

i

Table of Contents

1 Welcome...................................................................................................1

Overview....................................................................................................1

Product Features......................................................................................2

New Features and Functionality............................................................3

Features.............................................................................................3

User Interface Changes ..................................................................5

New Menu Structure................................................................5

Package Contents....................................................................................7

System and Service Requirements.......................................................7

Using this Guide.......................................................................................8

Symbols .............................................................................................9

Yap Jack Plus Interface.........................................................................10

2 Getting Started......................................................................................11

Overview..................................................................................................11

Setting up your Yap Jack Plus.............................................................11

Entering Net2Phone Account and ISP Information...........................12

Account Information.......................................................................13

ISP Information...............................................................................14

Checking Advanced Setup Information..............................................16

Entering Your Contact Email Address........................................17

Changing Your Telephone Dialing Mode...................................18

Disabling Call Waiting....................................................................18

3 Yap Jack Plus Calling .........................................................................21

Overview..................................................................................................21

Calling Experience.................................................................................22

Call Information.......................................................................................22

Telephone Number Called............................................................23

Call Status .......................................................................................23

Time Left in Account......................................................................23

Funds Left in Account....................................................................23

Call Duration....................................................................................24

Cost of Call......................................................................................24

Volume.............................................................................................24

Calling Regular Telephones .................................................................24

Disconnect Mode............................................................................24

Stay Connected Mode...................................................................26

Calling Other Net2Phone Devices.......................................................27

Disconnect Mode............................................................................27

Stay Connected Mode...................................................................28

Receiving a Call from another Net2Phone Device...........................29

Yap Jack Plus User’s Guide

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4 Configuring Your Device....................................................................31

Overview..................................................................................................31

LCD Menu System.................................................................................31

Basic Setup.....................................................................................31

Advanced Setup.............................................................................32

Accept Call......................................................................................33

Upgrade...........................................................................................33

Self Test...........................................................................................33

Information.......................................................................................33

Lock Menus.....................................................................................34

Navigating the LCD Menu.....................................................................34

LCD Menu Flow..............................................................................34

Using the Menu...............................................................................35

Basic Setup.............................................................................................35

Navigating the Basic Setup Menu...............................................37

Account Configuration Sub-Menu................................................38

Navigating the Account Configuration Sub-Menu.............38

ISP Configuration Sub-Menu........................................................39

Navigating the ISP Configuration Sub-Menu.....................40

Primary ISP Sub-Menu..........................................................41

Backup ISP Sub-Menu..........................................................44

Navigating the Backup ISP Sub-Menu...............................45

Advanced Setup.....................................................................................46

Navigating the Advanced Setup Menu.......................................47

Administration Sub-Menu..............................................................48

Navigating the Administration Sub-Menu...........................48

Dialing Setup Sub-Sub-Menu...............................................49

Display Setup Sub-Sub-Menu..............................................51

Device Setup Sub-Menu...............................................................53

Navigating the Device Setup Sub-Menu.............................55

Contact Information Sub-Menu....................................................56

Navigating the Contact Information Sub-Menu.................57

System Sub-Menu..........................................................................57

Modem Country Codes..........................................................................58

5 Using Other Features..........................................................................59

Overview..................................................................................................59

Lock the Menus......................................................................................59

Testing Your ISP Connection...............................................................60

Changing the Display Language..........................................................61

Adding a Custom Name........................................................................62

Displaying the Call Duration.................................................................63

Displaying the Cost of the Call.............................................................63

Setting a Dialing Prefix..........................................................................64

Using Masked Dialing............................................................................65

Changing the Voice Headers Setting..................................................66

Yap Jack Plus User’s Guide

iii

Changing the Frames per Packet Setting..........................................67

Getting Product Information..................................................................67

Testing your ISP Connection................................................................68

Upgrading the Yap Jack Plus Firmware.............................................69

Resetting All Settings to Factory Default............................................70

6 Entering Information ...........................................................................71

Overview..................................................................................................71

Using the Telephone Keypad...............................................................71

Telephone Keypad Map................................................................72

Navigating the LCD Entry Fields..........................................................73

Backspace/Delete (*).....................................................................73

Reset (# or Menu/Exit)...................................................................73

Scrolling (? ,? ,? ,? )....................................................................73

7 FAQs ........................................................................................................75

8 Product Specifications .......................................................................81

Model........................................................................................................81

Standards and Protocols.......................................................................81

Electrical..................................................................................................81

Environmental.........................................................................................81

9 FCC Information ...................................................................................83

ACTA FCC Part 68 Customer Information.........................................83

Part 15......................................................................................................85

Index................................................................................................................87

Yap Jack Plus User’s Guide – Chapter 1

1

1 Welcome

Overview

Congratulations on purchasing the Yap Jack Plus! The

Yap Jack Plus is a dial-up voice over IP device that allows

you to make inexpensive calls over the Internet using your

own telephone.

If you are currently an owner of a Yap Jack Plus, you’ll find

the following enhancements:

?? LCD displays call duration/cost

?? Additional dialing/voice features

?? Customizable device name

?? Specification of primary and backup ISPs

?? Configurable DNS servers

?? Adjustable frames per packet setting

To use the Yap Jack Plus, all you need is a dial-up PPP

account with a local Internet service provider (ISP), a Yap

Jack Plus account, an analog telephone, and local

telephone service. If you’re all set up with these services,

you’re ready to go!

This chapter describes:

?? Product Features

?? New Features and Functionality

?? Package Contents

?? System and Service

Requirements

?? Using this Guide

?? Yap Jack Plus Interface

1

Yap Jack Plus User’s Guide – Chapter 1

2

Product Features

Feature highlights include:

?? Easy Configuration—Using the LCD display

and your telephone handset, you can quickly

enter your ISP and Yap Jack Plus account

information. You can also easily configure your

device with optional features the same way!

?? ISP Connection Options—You can choose to

keep your Yap Jack Plus connected to your ISP

or disconnect after each call.

?? ISP Self Test—Quickly check to see if your ISP

access is up and running properly.

?? Remote Upgrades—Keep your Yap Jack Plus

up-to-date with the latest features and

functionality.

?? Call Waiting Block/Enable—If you have Call

Waiting set up on your telephone line, you can

easily block and enable it each time you use the

device so your calls won’t be interrupted.

?? Remote Technical Support—If you’d like to

receive frequent updates, tips and upgrade

notifications on your Yap Jack Plus, you can

provide us with your contact email address and

telephone number, as well as allow technical

support to send message notifications on the

device itself. (Highly recommended!)

?? Device-to-Device Calling—Save even more by

calling friends, family members and co-workers

who have a Yap Jack Plus or one of the following

devices powered by Net2Phone: IP Phone,

Linksys Voice Router, PRO, 2-Port Gateway, and

MAX gateways.

?? Call Duration Display—Display the duration of

the call during the call, after the call, or both.

?? Cost of Call Display –Display the cost of the call

during the call, after the call, or both.

Yap Jack Plus User’s Guide – Chapter 1

3

New Features and Functionality

Features

Versions 1.2.1 through 1.2.5 provide the following new

features:

?? Accept Call—You can now set up your Yap Jack

Plus to receive incoming calls. For instructions on

setting up this feature, refer to Receiving a Call

from Another Net2Phone Device in Chapter 3,

Yap Jack Plus Calling.

?? Language Support—You can now view the LCD

menu and device functionality in three languages:

English, Spanish, and French. (More languages

will be supported in the future.) The default

language is English.

?? Masked Dialing—This new feature enables you

to insert the international dialing prefix for the

country you are in so that when you make an

outgoing international call, you will not need to

dial the US prefix of “011” as was required in

previous versions. This feature has been added

to make dialing international calls more natural to

use.

?? Dialing Prefix—The Yap Jack Plus now supports

automatically inserting a prefix (such as “9” to

gain access to an outside line) prior to the dialed

ISP access number.

?? Menu Locking—You can now lock the Yap Jack

Plus so that the menu system cannot be accessed

without the entry of a preset password. (For version

1.2.4, the default password when lock menus is

enabled is 12345. For version 1.2.5, you will be

prompted to enter a password when you enable the

lock menus feature.)

?? Mute—During a call, you can press the @ button

to mute the call so that you won’t be heard by the

person on the other end of the call. To disable

the mute function, press @ again.

?? Custom Device Name—You can configure the

Yap Jack Plus to display a custom name (up to

16 characters) on the LCD. The default message

Yap Jack Plus User’s Guide – Chapter 1

4

is Yap Jack Plus * Ready *. For

example, if you enter “Good Morning” as the

Custom Name, the LCD will display Good

Morning * Ready *.

?? Call Duration Display—You can now display the

duration of a call during the call, after the call, or

both.

?? Cost of Call Display—You can now choose

whether or not the device will display the cost of

a call. The cost of the call will be displayed in the

currency defined in the user’s Net2Phone

account.

?? Primary and Backup ISP Configs—You can

now specify a primary and backup dial-up ISP

and the amount of times each dial-up call is

attempted. (Default: 3)

?? Full Character Support—Full character support

is now available for the ISP phone number field

and beta upgrade server fields (version 1.2.3

supported only numeric characters). Additionally,

support for the “!” character was added for all

menu fields.

?? Configurable DNS Entries—You can configure

the DNS servers that the Yap Jack Plus utilizes

after connecting to a dial-up service. By default,

the Yap Jack Plus will attempt to use the DNS

servers provided by the ISP. If the ISP does not

provide DNS servers, it will use those entered in

the Yap Jack Plus. (Note: Net2Phone’s DNS

server is entered by default.)

?? Configurable Voice Headers—You can switch

between N2P and RTP voice headers, depending

on Net2Phone network routing. This value

should only be modified if directed to by a

Net2Phone reseller or Net2Phone support.

(Default: RTP)

?? Frames per Packet Setting—If you encounter

poor call quality because of bandwidth issues,

you can change the frames per packet setting to

1, 2 or 3. The default setting is 2. 1 can be used

when the connection is good, 3 when the

connection is poor.

Yap Jack Plus User’s Guide – Chapter 1

5

If you have an older version of the Yap Jack

Plus firmware, and you want to take

advantage of these new features, you can

upgrade remotely right from your device.

See Getting Product Information in Chapter

5, Using Other Features, to find out how to

see what firmware version you currently

have. See Upgrading the Yap Jack Plus

Firmware, also in Chapter 5, for details on

how to upgrade your device.

User Interface Changes

New Menu Structure

New and changed menu items (in bold) are as follows:

?? Basic Setup:

?? Language—Enables you to change the LCD

and voice prompts from English to French or

Spanish.

?? Account Configuration—Enables you to

enter the following Net2Phone account

information:

o Account Number

o PIN

?? ISP Configuration—Enables you to enter

the following dial-up information for the

ISP(s) they’ll be using to place calls:

o Primary ISP Information

?? ISP Phone Number

?? ISP User Name

?? ISP Password

?? ISP Access Type

?? Custom Script

o Backup ISP Information

?? ISP Phone Number

?? ISP User Name

?? ISP Password

?? ISP Access Type

Yap Jack Plus User’s Guide – Chapter 1

6

?? Custom Script

o Use Dial Prefix

o Dialing Prefix

o ISP Redial

o DNS 1

o DNS 2

?? Connect Options

?? Connection Time

?? Advanced Setup—This new main menu item

(previously called Extended Configuration) now

contains the following features and sub-menus:

?? Administration—Enables you to select a

setup sub-menu or change the login

password:

o Dialing Setup

?? Use Masked Dialing

?? Mask Dial Prefix

o Display Setup

?? Call Duration

?? Cost of Call

?? Custom Name

o Change Password

?? Device Setup—Enables you to enter/select

the following setup information:

o Call Waiting

o C-W Enable Code

o C-W Block Code

o Modem Country

o Dialing Mode

o Voice Headers

o Frames Per Packet

?? Contact Info—Enables you to enter/select

the following information:

o Your Email

o Your Phone

o Allow Messages

Yap Jack Plus User’s Guide – Chapter 1

7

?? System—Enables you to enter or change

device functionality—only as directed by

technical support:

o DSMAP

o Beta Map

o Doorman 1

o Doorman 2

o Doorman Port

o Debug

o DNS Overwrite

?? Accept Call

?? Upgrade—Moved to the main menu for easier

access.

?? Self Test— Moved to the main menu for easier

access.

?? Information— Allows you to view the firmware

version number, as well as the hardware serial

number.

?? Lock Menus—This new feature enables you to

lock and unlock LCD menu access and set up a

menu password.

Package Contents

You should find the following contents in your Yap Jack

Plus package:

?? Yap Jack Plus device

?? Power adapter (24 VDC, 250mA)

?? One telephone cable (RJ-11)

?? Quick Start Guide

?? User’s Guide (if not available in your package,

please contact your distributor)

?? Warranty card

System and Service Requirements

You’ll need the following items/services to use your Yap

Jack Plus:

Yap Jack Plus User’s Guide – Chapter 1

8

?? Access to a dial-up Internet service provider

(ISP) that is PPP compatible

?? At least one valid ISP account

?? A Net2Phone account number and PIN

?? Any conventional analog telephone

?? A telephone line wall jack

?? Local telephone company service

Using this Guide

This guide is for Yap Jack Plus users and describes how

to use the device. Highlights include:

For information on… Go to…

Product features and

components

Chapter 1, Welcome

System requirements Chapter 1, Welcome

Basic device setup Chapter 2, Getting

Started

Initial configuration Chapter 2, Getting

Started

Calling phones and

Net2Phone devices

Chapter 3, Placing and

Receiving Calls

LCD menu system

navigation

Chapter 4, Configuring

your Device

ISP connection testing Chapter 5, Using Other

Features

Locking the menus Chapter 5, Using Other

Features

Firmware upgrades Chapter 5, Using Other

Features

Telephone keypad entry Chapter 6, Entering

Information

Frequently Asked

Questions

Chapter 7, FAQs

Yap Jack Plus User’s Guide – Chapter 1

9

Symbols

Throughout the manual, you’ll see information highlighted

for you with the following fun symbol icons:

Symbol Represents

Chapter Description

Note

Tip

Important

Yap Jack Plus User’s Guide – Chapter 1

10

Yap Jack Plus Interface

The Yap Jack Plus interface consists of an LCD screen

and five buttons. The picture below describes each

interface element and its purpose.

@ button:

Press

to initiate a call or

enable the mute

function while a

call is in progress.

OK button:

Press to

accept settings and,

during a call, view

time left, call credit,

call duration, and

cost of call.

Menu/Exit button:

Press to enter the

LCD menu system,

exit menu items and

settings, disconnect

from the ISP or end

a call.

Down/left button:

Press to scroll down or

to the left in

configuration settings.

LCD display

Up/right button:

Press to scroll up

or to the right in

configuration

settings.

Yap Jack Plus User’s Guide – Chapter 2

11

2 Getting Started

Overview

To start using your Yap Jack Plus, you simply have to:

1. Set up the device

2. Enter ISP and Yap Jack Plus account information

3. Check advanced setup information

4. Test your ISP connection

Once you finish the four steps above, you’ll be all set to

make and receive telephone calls using your Yap Jack

Plus!

This chapter describes how to:

?? Set up your Yap Jack Plus

?? Enter ISP and Yap Jack Plus

account information

?? Check advanced setup

information

?? Test your ISP connection

Setting up your Yap Jack Plus

2

Yap Jack Plus User’s Guide – Chapter 2

12

To set up and connect your device:

1. Connect the Yap Jack Plus into your telephone

jack.

?? Plug one end of the telephone cable (RJ-11)

into the Line port on the back of the device.

?? Plug the other end into a working telephone

wall jack.

2. Connect your telephone into the Yap Jack Plus.

?? Plug the RJ-11 cable from your telephone

into the Phone port on the back of the

device.

3. Power-up the Yap Jack Plus.

?? Plug the power supply into an AC outlet and

plug its power cable into the DC IN port on

the rear of the device.

The device powers-up immediately. You will

hear three beeps, the lights will glow, and

the display will read Initializing

Please Wait… and then Yap Jack Plus

* Ready *.

Entering Net2Phone Account and

ISP Information

Now that you’re all connected, you need to configure the

device with your Net2Phone account and ISP information

so that you can place calls.

If you try to place a call before the information has been

entered, the device will perform a check, and if any

information is missing, you will be prompted to enter each

field one at a time.

One of the new features in Yap Jack Plus, version 1.2.5 is

the ability to specify two different sets of ISP information:

Primary ISP and Backup ISP. If you have two separate

ISP accounts, you will be able to enter one account’s

information (ISP phone number, name, password, and

access type) as the Primary ISP and the other account’s

information as the Backup ISP. If you only have one ISP

account, you can enter your account information as the

Primary ISP and then use the Backup ISP to specify a

secondary access number.

Yap Jack Plus User’s Guide – Chapter 2

13

Please have all account information ready and be

prepared to enter your:

?? Net2Phone account number

?? Net2Phone personal identification number (PIN)

?? ISP access telephone numbers for both your

primary and backup ISPs

?? ISP user name (only if needed by your primary

and/or backup ISP)

?? ISP password (only if needed by your primary

and/or backup ISP)

For detailed information on how to navigate

and use the LCD menu system, see Chapter

4, Configuring Your Device.

The following instructions assume that no

Net2Phone account and ISP information has

been entered. If your device has been pre-

configured, you can skip to the section

entitled Checking Advanced Setup

Information later in this chapter.

Account Information

To enter your account information:

1. When Yap Jack Plus * Ready * is

displayed on the LCD, press the Menu/Exit

button.

2. Select the >Basic Setup menu item by

pressing the OK button.

3. Using the down (?) button, move to the

>Account Config menu option and press the

OK button.

4. Select >Account Number by pressing the OK

button.

The Account Number entry field displays.

5. Pick up your telephone handset, and, using your

telephone keypad, enter your Yap Jack Plus

account number.

6. To save your entry, press the OK button.

Yap Jack Plus User’s Guide – Chapter 2

14

7. Using the down (?) button, select >PIN and

press the OK button.

The PIN entry field displays.

8. Pick up your telephone handset, and, using your

telephone keypad, enter the PIN associated with

your account number.

9. To save your entry, press the OK button.

ISP Information

To enter your ISP information:

1. Press the Menu/Exit button to return to the Basic

Setup menu.

2. Using the down (?) button, select >ISP Config

and press the OK button.

3. Select >Primary ISP by pressing the OK

button.

If you only have one ISP, you can enter that

ISP’s main access number as the Primary

ISP and a secondary access number for the

same ISP as the Backup ISP.

4. Select >ISP Phone Num. by pressing the OK

button.

The ISP Phone Num. entry field displays.

5. Pick up your telephone handset, and, using your

telephone keypad, enter your primary ISP’s

access telephone number.

If your phone line requires you to dial a

prefix to access an outside line (for

example, some business phones require

that you dial a 9 to access an outside line),

refer to the Setting a Dialing Prefix section in

Chapter 5, Using Other Features.

All information entered on your telephone

keypad is displayed on the Yap Jack Plus

LCD screen. Please check the LCD as you

enter information.

6. To save your entry, press the OK button.

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HCL Yap Jack Plus User manual

HCL Yap Jack Plus User manual

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