Net2Phone yap jack is a versatile device allowing for cost-saving communication. With this device, you can make calls to any phone or Yap Jack for free (only your ISP charges apply). It also works as a calling card, so you can call anywhere, anytime. Using your Yap Jack is simple, and you only need an ordinary touch-tone telephone, telephone line, and an Internet Service Provider (ISP).
Net2Phone yap jack is a versatile device allowing for cost-saving communication. With this device, you can make calls to any phone or Yap Jack for free (only your ISP charges apply). It also works as a calling card, so you can call anywhere, anytime. Using your Yap Jack is simple, and you only need an ordinary touch-tone telephone, telephone line, and an Internet Service Provider (ISP).
JACK
User Guide
Please read the IMPORTANT SAFETY INSTRUCTIONS
beginning on Page 31 before using this product.
WARNING
The Yap Jack will not work and may be damaged if connected directly
to a digital PBX phone system; e.g., offices or hotels that provide digi-
tal lines, multiline phone systems, etc. If you wish to use the Yap Jack
with a digital PBX phone system, you must use an analog-to-digital
modem converter (not included).
Copyright Notice
No part of this User Guide may be reproduced or utilized in any form
or by any means, electronic or mechanical, including photocopying,
recording, or by any information storage and retrieval system without
the prior written consent of Net2Phone, Inc.
Copyright © 2000 by Net2Phone, Inc.
All rights reserved.
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 2
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installing Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Internet Service Provider (ISP) . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Choosing an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
IDT ISP Service (U.S. Customers) . . . . . . . . . . . . . . . . . . . . . . . . .6
Information Needed From Your ISP . . . . . . . . . . . . . . . . . . . . . . . .6
Location of Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Registering Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Configuring Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Entering Your Account Information . . . . . . . . . . . . . . . . . . . . . . . .9
Entering Your Net2Phone Account Number . . . . . . . . . . . . . . . . .11
Entering Your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Entering Your ISP Access Phone Number . . . . . . . . . . . . . . . . . . .11
Users with a Host Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Users with Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Entering Your ISP User Name . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Entering Your ISP Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Using Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Making a Net2Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Making a Call to Another Yap Jack . . . . . . . . . . . . . . . . . . . . . . .18
Awaiting a Call from Another Yap Jack . . . . . . . . . . . . . . . . . . . .19
Making a Call from a Regular Phone
to Another Phone (Calling Card Call) . . . . . . . . . . . . . . . . . . . . .19
1
Contents
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 4
Welcome
Thank you for purchasing the Yap Jack. The Yap Jack enables you
to place cost-saving calls to any other phone or Yap Jack. And, you
can also use the included Yap Time card as a calling card, to call
anywhere, anytime. Below is a list of items you need in order to set up
and use your Yap Jack:
Included:
• Yap Jack unit
• Installation Guide
• User Guide
• Telephone line cord
• AC power adaptor
• Product registration card
• Yap Time card (contains account number, PIN and can also be
used as a calling card)
You will need:
• An ordinary touch-tone telephone
• A telephone line wall jack and local phone company service with
touch tone service
• An Internet Service Provider (ISP) (You will need an ISP with
standard Internet protocols (PPP) America Online (AOL) is
currently not PPP compatible).
Rates
There are a variety of Yap Jack calling rates, depending on how
and where you call. Below is a summary of the different rates.
For the latest international rates or local access numbers (phone-
to-phone calling), please visit our website (www.yapgear.com) or
call 888-581-0842.
Yap Jack Button Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Using the Extended Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Accessing the Extended Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Extended Menu Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Description of Extended Menu Commands . . . . . . . . . . . . . . . . .23
Changing the Language of Your Yap Jack . . . . . . . . . . . . . . . . . .27
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Error Messages and Possible Causes . . . . . . . . . . . . . . . . . . . . . .29
FCC Warning Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Interference with Other Devices . . . . . . . . . . . . . . . . . . . . . . . . . .31
Consumer Information and FCC Requirements . . . . . . . . . . . . . .32
Ringer Equivalence Number (REN) . . . . . . . . . . . . . . . . . . . . . . .32
Product Service and Technical Support . . . . . . . . . . . . . . . . . . . .33
Yap Jack Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
32
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N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 2
Method of Call Rate
Yap Jack to Yap Jack Free (only your ISP charges apply)
Yap Jack to Phone 2.9¢ per minute in the U.S.
International rates vary
(as low as 3.9¢ per minute)
Phone to Phone 4.9¢ per minute with local
(calling card) access number (in U.S.)
7.9¢ per minute with “800” access
number (in U.S.)
Installing Your Yap Jack
Internet Service Provider (ISP)
Before using your Yap Jack, you will need to select an Internet Service
Provider (ISP) and set up an account if you do not already have one.
Please note that you must select an ISP that uses standard Internet
Point-to-Point protocol (PPP). While most ISP’s use PPP to connect,
currently America Online (AOL) does not. Thus, you will not be able
to use AOL to make Internet telephone calls with your Yap Jack. If
you already have a PPP-compatible Internet access account, you can
begin installing your Yap Jack. Please contact your ISP directly if you
have any questions regarding their PPP compatibility.
Choosing an ISP
You are responsible for selecting your own ISP account. Care should
be taken when selecting an ISP since the quality of its service could
have an impact on the quality of your Internet phone calls. For exam-
ple, you will want to utilize an ISP that has a reliable connection and
provides ease and speed in connecting to the Internet during peak
usage hours.
Choose an ISP that provides a local access number so that calls to the
network are local telephone calls. If you live in an area without local
ISP access, choose a service that provides the closest access number
to minimize your telephone charge. Check with your local telephone
company to ensure your access number is considered a local call. A
cost-effective ISP may be one that charges a fixed rate for unlimited
dial-up access.
54
InstallationWelcome
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 4
Installation Procedure:
• Remove the Yap Jack, the telephone line cord, and the AC power
adaptor from the packing box.
• Disconnect your telephone line cord from the wall jack and con-
nect it directly to the Yap Jack in the connector marked “PHONE”
on the rear panel.
• Insert one end of the telephone line cord provided into your tele-
phone wall jack.
• Insert the other end of the telephone line cord provided into the
connector marked “LINE” on the rear panel of the Yap Jack.
• Plug the AC power adaptor provided into an electrical outlet and
insert the power cord into the connector marked “DC” on the rear
panel of the Yap Jack.
• You will hear a beep and the button on the Yap Jack will flash.
• Lift the handset on your telephone and listen for the dial tone that
indicates the Yap Jack has been installed properly.
If you do not hear a beep and the button on the Yap Jack does not
flash, check that the power adaptor is plugged into a live electrical
outlet and that the power cord is pushed securely into the connector.
If you do not hear the dial tone, check all connections to be sure the
telephone line cords are plugged firmly into each connector.
IDT ISP Service (U.S. Customers)
In order to simplify choosing an ISP, we have partnered with IDT to
offer a discounted ISP service in the U.S. If you are interested in acquir-
ing IDT ISP service, please contact us at 888-581-0842 and identify
yourself as a Net2Phone Yap Jack user.
Information Needed From Your ISP
Your ISP will guide you through the account activation procedure and
give you the opportunity to select or supply you with a user name and
password. Your ISP will also provide an Internet access telephone
number that you will enter into the Yap Jack. You can use the space
below to record your ISP access information.
Internet Access Telephone Number:
User Name:
Password:
The above information will be entered into your Yap Jack using the
keypad on your telephone during configuration (see page 9).
Location of Your Yap Jack
Place your Yap Jack near a telephone jack and electrical outlet. Do not
put anything on top of the air vents on the Yap Jack casing since it
may cause the Yap Jack to overheat during operation.
Before continuing with your installation, refer to the warning on the
inside front cover.
76
InstallationInstallation
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 6
Configuring your Yap Jack
Overview
After successfully connecting the Yap Jack to your telephone, you are
ready to begin configuration. You will need to enter your Net2Phone
account number, PIN and ISP account information using the keypad
on your telephone before you can use your Yap Jack.
The following tables illustrate the voice menus used to configure your
Yap Jack. Review this section in its entirety before beginning the con-
figuration procedure. After you have completed the initial configura-
tion of your Yap Jack, you will not need to reprogram this information
again unless you change your account information. A troubleshooting
guide is located near the end of this manual to help with any installa-
tion issues that may occur before, during or after configuration of your
Yap Jack.
Entering Your Account Information
Lift the handset of your telephone and press the button on the top of
your Yap Jack. This activates the MAIN MENU. A voice prompt
announces a menu item followed by the telephone keypad number.
The choices you hear are listed in Table 1.
Registering Your Yap Jack
Registration entitles you to a one-year warranty and special offers. You
must register your Yap Jack in order to receive advance notice of these
offers. To do so, complete and mail the enclosed registration card.
98
ConfigurationInstallation
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 8
Entering Your Net2Phone Account Number
Once you have accessed the CONFIGURATION MENU, enter your
Net2Phone account number as follows:
• Press 1 on your telephone keypad
• Enter your account number, followed by the # key (your
Net2Phone account number can be found by scratching off the
back of your Yap Time card)
• Press 3 to save this number or press 1 to change it
Example:
To enter: 0123456789
Press: 0 1 2 3 4 5 6 7 8 9
Press: 3 (to save value after you have been prompted)
Entering Your PIN
Follow the same procedure to enter your Net2Phone PIN, which is
also found on the back of your Yap Time card:
• Press 2 to enter your personal identification number
• Enter your PIN, followed by the # key
• Press 3 to save this number or press 1 to change it
Entering Your ISP Access Phone Number
While in the CONFIGURATION MENU, enter your ISP access phone
number as follows:
• Press 3 to enter your Internet access phone number (given to you
by your ISP)
Table 1 Net2Phone Main Menu
Press Menu Items
1 Place a Net2Phone call
2 Place a call to another Yap Jack
3 Wait for a call from another Yap Jack
5 Access the configuration menu
Press 5 on your telephone keypad to enter the CONFIGURATION
MENU. The voice prompt will guide you through the CONFIGURA-
TION MENU. Table 2 illustrates the menu items available in the
CONFIGURATION MENU.
Table 2 Configuration Menu
Press Menu Items
1 Enter your Net2Phone account number
2 Enter your PIN
3 Enter your Internet access phone number
4 Enter your ISP user name
5 Enter your ISP password
7 Review your configuration
8 Access the extended menu
# Return to the main menu
1110
ConfigurationConfiguration
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 10
Entering Your ISP User Name
Most ISP user names and passwords are case sensitive and may require
the entry of capital letters. User names and passwords may also contain
symbols such as the % or the @ sign. To access the required symbols,
the Yap Jack has alphanumeric entry capabilities. Tables 3 and 4 list
each number key with the associated alphanumeric values.
Press 4 to enter the ISP USER NAME MENU from the CONFIGU-
RATION MENU. Using Tables 3 and 4 as a guide, press the appropri-
ate number key the amount of times necessary to access the required
value. For example, to enter the letter “m”, press the number 6 key
twice and then press # to select this value. If you need to make a cor-
rection, press the # key before saving your user name and the Yap Jack
will return to the CONFIGURATION MENU prompt.
Examples:
1) To enter a capital “A”, press the number 2 key five times, fol-
lowed by the # key.
2) To enter a lower case “g”, press the number 4 key twice, followed
by the # key.
3) To enter user name or password: YapJack@net
Press: 999 99999 # 22 # 77 # 55555 # 22 # 2222 #
555 # 111111 # 666 # 333 # 88 # #
Press: 3 (to save this value)
• Enter your ISP access phone number exactly as you would dial the
number, followed by the # key
• Press 3 to save this number or press 1 if you wish to change it
Example:
To enter: 555-1234
Press: 555 1234 #
Press: 3 (to save value after you have been prompted)
Users with a Host Exchange
If your telephone is connected to a host exchange, an access number is
necessary to obtain an outside line (usually the number 9). In most
cases, you will need to add a pause after the 9 by using the * key to
trigger a pause in the dialing sequence. The voice prompt will
acknowledge the * key as a comma or a pause.
Example:
To enter: 9 555-1234
Press: 9 * 555 1234 #
Press: 3 (to save value after you have been prompted)
Users with Call Waiting
If you subscribe to call waiting, it must be blocked during Internet
telephone calls. Because Internet access is obtained through a modem
inside the Yap Jack, call waiting will not work as it does on a regular
telephone call. The feature to block call waiting must be activated
through the EXTENDED MENU (see EXTENDED MENU section).
The call waiting code may vary depending on where you live. In the
United States, the code is "*70". Enter your call waiting code using
alphanumeric entry if it is not "*70".
1312
ConfigurationConfiguration
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Table 4 Symbol Key Codes
Symbol Press the "1" Key This Number of Times to
Select This Symbol
Note: Make sure to press the # key after each entry.
To review your user name from the MAIN MENU after it has been
saved, press 5 to enter the CONFIGURATION MENU. Press 4 to
enter the ISP USER NAME MENU and then press the # key. Press 4
again to hear the saved value.
Table 3 Alphanumeric Key Codes
Key Press Key this Number of Times to Select
Appropriate Number or Letter
#12 3 45 6789
00
11
2 2 a b c A B C
3 3 d e f D E F
44 gh i G HI
55 jk l J KL
6 6 m n o M N O
77 pq r s PQ RS
88 tu v T UV
9 9 w x y z W X Y Z
1514
ConfigurationConfiguration
. . . . . . . . . . . . . .2
/ . . . . . . . . . . . . .3
_ . . . . . . . . . . . .4
\ . . . . . . . . . . . .5
@ . . . . . . . . . . .6
* . . . . . . . . . . . .7
space return . . . .8
+ . . . . . . . . . . . .9
- . . . . . . . . . . . .10
! . . . . . . . . . . . .11
, . . . . . . . . . . . .12
? . . . . . . . . . . .13
| . . . . . . . . . . . .14
~ . . . . . . . . . . .15
^ . . . . . . . . . . .16
# . . . . . . . . . . .17
= . . . . . . . . . . .18
$ . . . . . . . . . . .19
" . . . . . . . . . . .20
‘ . . . . . . . . . . . .21
` . . . . . . . . . . . .22
% . . . . . . . . . . .23
< . . . . . . . . . . .24
> . . . . . . . . . . .25
[ . . . . . . . . . . . .26
] . . . . . . . . . . . .27
: . . . . . . . . . . . .28
; . . . . . . . . . . . .29
{ . . . . . . . . . . .30
} . . . . . . . . . . .31
( . . . . . . . . . . . .32
) . . . . . . . . . . . .33
& . . . . . . . . . . .34
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 14
Using Your Yap Jack
Making a Net2Phone Call
When you are placing a call from your Yap Jack to another telephone,
you are making a Net2Phone call. To place a Net2Phone call, follow
these steps:
• Pick up your telephone handset
• Press the button on the top of the Yap Jack
• Press 1 on your telephone keypad
• Enter the other party’s phone number
♦For domestic calls within the U.S., dial 1 + area code +
7 digit number (You must dial 1+area code even for a local
number)
♦For international calls placed from the U.S., dial 011+country
code+city code+number
♦If you are calling from outside the U.S., dial 011+country
code+city code+number
• Press the # key
• Hang up your telephone
After you hang up your telephone, the connection process will begin.
The Yap Jack will first dial your ISP and then connect with the num-
ber you are calling. Once the call has been connected, your phone will
ring and you can pick up the handset. Do not pick up the handset
before your phone rings or else the call will be terminated.
Note: It normally takes approximately 40 seconds after you hang up
for your phone to ring and the call to be connected. During this time,
the button on your Yap Jack will blink, indicating that your Yap Jack is
Entering Your ISP Password
Press 5 to enter the ISP PASSWORD MENU from the CONFIGURA-
TION MENU. To enter your password, follow the same procedures
used to enter your Internet access user name.
1716
Basic OperationConfiguration
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Awaiting a Call from Another Yap Jack
In order to receive a call to another Yap Jack, the party calling you
will need to know your Yap Jack phone number. Your Yap Jack phone
number is the same as your account number located on the back of
your Yap Time card.
• Pick up your telephone handset
• Press the button on the top of the Yap Jack
• Press 3 on your telephone keypad
• Hang up your telephone
Once the other party calls and the call has been connected, your phone
will ring and you can pick up the handset. Do not pick up the handset
before your phone rings or else the call will be terminated.
Making a Call From a Regular Phone to Another Phone
(Calling Card Call)
You can also use the account and PIN numbers on the back of your
Yap Time card to place calling card calls from any telephone at any
time to any other phone. Follow the directions on the back of your Yap
Time card to access savings on phone-to-phone calls.
Yap Jack Button Light
The lit button on the top of the Yap Jack can be used to determine the
status of your call. When blinking, the Yap Jack is in standby mode. If
you pick up and then hang up your phone’s handset while the button is
blinking, any current or pending operation will be ended. When the
button is lit continuously, your Yap Jack is in operational mode.
in the process of connecting. If your ISP is busy, it may take longer to
connect.
Once your call is complete and you want to make another Net2Phone
call, do not hang up. Simply press the button on the Yap Jack to initi-
ate another call.
Making a Call to Another Yap Jack
In order to place a call to another Yap Jack, you will need to know
their Yap Jack phone number. Your Yap Jack phone number is the
same as your account number located on the back of your Yap Time
card. Once you know the other party’s Yap Jack phone number
(Net2Phone account number), follow these steps:
• The Yap Jack you are calling must be in receiving mode (see
following section).
• Pick up your telephone handset
• Press the button on the top of the Yap Jack
• Press 2 on your telephone keypad
• Enter the other party’s Net2Phone account number (Yap Jack
phone number)
• Press the # key
• Hang up your telephone
After you hang up your telephone, the connection process will begin.
The Yap Jack will first dial your ISP and then connect with the Yap
Jack you are calling. Once the call has been connected, your phone
will ring and you can pick up the handset. Do not pick up the handset
before your phone rings or else the call will be terminated.
1918
Basic OperationBasic Operation
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 18
Menu Number Commands
11 Secondary ISP: Enter Internet access phone number
12 Secondary ISP: Enter user name
13 Secondary ISP: Enter password
14 Secondary ISP: Enter backup Internet access phone
number
20 ISP Selection:
1 Primary ISP (default)
2 Secondary ISP
21 Number of tries (connecting to ISP):
3 tries (default)
22 Optional dialing prefix (default is 9)
23 Enable dialing prefix:
0 off (default)
1 enable
24 Enable tone or pulse dialing:
0 enable tone dialing (default)
1 enable pulse dialing
25 Block call waiting code
26 Block call waiting
0 No call waiting code (default)
1 Use block call waiting code
2 Use enable call waiting code
27 Enable call waiting code
Using the Extended Menu
Overview
The EXTENDED MENU allows you to enter information for multiple
ISPs as well as specific dialing instructions.
Accessing the Extended Menu
From the MAIN MENU, press 5 to access the CONFIGURATION
MENU. Then press 8 for the EXTENDED MENU. Enter the menu
number for the command you want to access followed by the # key.
Before changing any of these values, carefully review this entire sec-
tion.
Once a command is selected, enter the new value desired and press the
# key. Save this new value by pressing 3 at the voice prompt. For
alphanumeric user name and password entries, follow the same proce-
dure used to enter the ISP information in the Configuration section.
Extended Menu Commands
Table 5 shows the commands included in the EXTENDED MENU.
Table 5 Extended menu
Menu Number Commands
1 Primary ISP: Enter Internet access phone number
2 Primary ISP: Enter user name
3 Primary ISP: Enter password
4 Primary ISP: Enter backup Internet access phone #
2120
Extended MenuExtended Menu
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 20
Menu Number Commands
58 Change your Yap Jack voice prompt language to
Portuguese
Diagnostic Information
411 Listen to the last error message
444 Reset to the original factory settings
Note: Hang up the phone to exit from diagnostic information.
Description of Extended Menu Commands
Menu Numbers 1-3: Primary ISP information
These options allow you to program the phone number, user name and
password for your ISP. This information also can be accessed from the
configuration menu.
Menu Number 4: Backup phone number for Primary ISP
This option allows you to enter a second Internet access phone
number for your ISP. If your primary Internet access phone number
is busy, the Yap Jack will try your backup access phone number.
Menu Numbers 11-14: Secondary ISP
If you have more than one ISP account, you may enter it here. Use
the same procedure you used when entering your primary ISP infor-
mation. You will then be able to specify which ISP you want to use
through Menu Number 20.
Menu Number Commands
28 Connect time-out
20 minutes (default)
Number of minutes to wait for an ISP connection in
receive mode (LDAP/H.323)
30 Modem Options (default is 2)
0 Disable speaker and wait for dial tone
1 Enable speaker and wait for dial tone
2 Disable speaker and ignore dial tone (default)
3 Enable speaker and ignore dial tone
40 Enable account balance message
51 Change your Yap Jack voice prompt language to
English (default)
52 Change your Yap Jack voice prompt language to
Chinese (Mandarin)
53 Change your Yap Jack voice prompt language to
Spanish
54 Change your Yap Jack voice prompt language to
French
55 Change your Yap Jack voice prompt language to
German
56 Change your Yap Jack voice prompt language to
Japanese
57 Change your Yap Jack voice prompt language to
Arabic
2322
Extended MenuExtended Menu
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 22
Extended Menu
use the alphanumeric entry procedure to enter the proper code. You
will then need to enable this code through Menu Number 26.
Menu Number 26: Block call waiting
Use this option to activate the block call waiting code or enable call
waiting code you may have entered in Menu Number 25 or 27.
Menu Number 27: Enable call waiting code
In some countries, if you have call waiting, you will need to enter a
code to enable it. The call waiting code may vary depending on where
you live. You will then need to enable this code through Menu
Number 26.
Menu Number 28: Connect Time-Out
This option enables you to change the maximum number of minutes
you will allow for the Yap Jack to establish a connection with your
ISP. The default is twenty minutes.
Menu Number 30: Modem Options
This option does not change the functionality of the Yap Jack, but
allows you to hear the modem actually dialing and connecting if you
so desire.
Menu Numbers 51-58: Upgrade voice language
Use these commands to change the voice prompt language menu. The
Yap Jack default language is English. Review the Upgrade section
before using these commands.
Menu Number 20: ISP Select
Use this menu number to choose which ISP to use (primary or
secondary).
Menu Number 21: Number of tries
This command controls how many times the modem will try to
connect to the ISP, alternating between the main and backup Internet
access phone numbers.
Menu Number 22: Optional dialing prefix
Use Menu Number 22 to enter any dialing prefix needed to access an
outside line. For example, if you need to dial a 9 to access an outside
line in an office environment, enter this number here. After you have
entered this number, enable or disable it by accessing Menu Number 23.
Menu Number 23: Enable dialing prefix
This option enables or disables the dialing prefix you may have
entered in Menu Number 22.
Menu Number 24: Enable tone or pulse dialing
This option allows you to change your telephone dialing between tone
and pulse.
Menu Number 25: Block call waiting code
If you have call waiting, you will need to enter a code to disable it.
The call waiting code may vary depending on where you live. In the
United States the code is “*70”. If your call-waiting code is different,
25
Extended Menu
24
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 24
Extended Menu
Changing the Language of Your Yap Jack
The change language function is not available on all Yap Jack models.
In addition, all of the languages listed in the EXTENDED MENU may
not always be available.
If the change language function is available, you can access it through
the EXTENDED MENU. Change the language by accessing the
MAIN MENU and pressing 5 to enter the CONFIGURATION
MENU. Press 8 to access the EXTENDED MENU. Then, enter the
appropriate language number. You will be prompted to “press star [*]
to proceed or press pound [#] to cancel.” Depending on your connec-
tion speed, the upgrade process will take from three to six minutes.
The new upgrade will be downloaded and automatically installed. The
button on the Yap Jack will blink slowly, indicating the upgrade is in
progress. During language installation, the button will blink rapidly
for about five seconds. Do not abort or unplug the power cord at any
time during the upgrade procedure. After a successful download and
installation, your Yap Jack will ring and the voice prompt will say,
“Upgrade successful.”
WARNING: Loss of electrical power during the language installation
period can permanently disable your Yap Jack. If you suspect a
problem, call the support line.
Menu Number 411: Last Error Message
This option allows you to replay the last error message you received.
Menu Number 444: Reset Settings
This option enables you to reset all settings to the original factory settings.
27
Changing Language
26
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 26
Error Messages and Possible Causes
Failed at Internet access
• No dial tone (try again)
• ISP busy (try again)
• User picks up handset while connecting (try again)
Internet call failed, network busy
• Poor phone line condition
• Network congested (try again later)
Internet call failed at authentication
• Wrong ISP user name and/or password (review your user name
and password)
• Invalid Internet access phone number (ISP phone number has not
been set properly)
• Invalid user name (user name or password has not been set
properly)
Internet call failed at negotiation
Check the following:
• Poor phone line condition or cord quality
• Poor connection rate
• Damaged telephone handset
• Incorrect configuration
Invalid Yap Jack number
• Please check the Yap Jack number and try again.
The party you call is not available on the Internet
• The Yap Jack number that you dialed cannot be found. (Make sure
Troubleshooting Guide
Frequently Asked Questions
Question: Can I leave my Yap Jack plugged into the wall jack at
all times?
Answer: Yes. The Yap Jack is designed to stay connected to your
telephone line and will not interfere with your regular
phone calls. You can also use your Yap Jack on the same
line as an answering machine.
Question: Where can I find an Internet Service Provider?
Answer: If you do not currently have an ISP, you have a variety
of options. We have partnered with IDT to offer you a
discounted ISP service. Please contact us at 888-581-
0842 for details. You can also check your telephone
directory for a list of all local ISP’s.
Question: Can I connect my Yap Jack to a digital PBX line?
Answer: No. The Yap Jack is not compatible with a digital
PBX line and may be damaged if connected to one. If
you wish to use your Yap Jack with a digital PBX phone
system, you must use an analog-to-digital modem con-
verter.
Question: Will my cordless phone work with the Yap Jack?
Answer: Yes. Cordless phones are compatible with the Yap Jack.
2928
TroubleshootingTroubleshooting
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 28
FCC Warning Statements
Interference with Other Devices
NOTE:
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential/office installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or televi-
sion reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected
• Consult the dealer or an experienced Radio/TV technician for help
CAUTION:
Changes or modifications not expressly approved by the party respon-
sible for compliance could void the user’s authority to operate the
equipment.
31
FCC InformationTroubleshooting
that you are dialing the correct Yap Jack number and the receiving
party is in waiting mode.)
Upgrade failed
• Upgrade server may be down (try again later)
• User picks up handset while upgrading (user abort)
30
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 30
Product Service and Technical Support
If you should have any technical questions about the Yap Jack, you
can access information through our website or customer support hot-
line:
• Website: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www.yapgear.com
• Customer Support: . . . . . . . . . . . . . . . . . . . . . . . . . .888-581-0842
Yap Jack Warranty
End-User Warranty
NET2PHONE INC. (“NET2PHONE”) warrants that the Yap Jack,
(“the Product”) is free from material defects in material and workman-
ship, in accordance with the following terms and conditions.
The limited warranty for the Product extends for twelve (12) months,
beginning on the date of purchase of the Product.
The limited warranty extends only to the original purchaser (“End-
User”) of the Product and is not assignable or transferable to any sub-
sequent purchaser/end user.
The limited warranty extends only to End-Users who purchase the
Product in the United States.
During the limited warranty period, NET2PHONE will repair, or
replace, at NET2PHONE’s option, any defective Product that will not
properly perform its intended use, with a new or factory rebuilt
Product. No charge will be made to the End-User for any such repair
or replacement. The external housing and non-operational parts of the
Product, are not covered under this limited warranty.
33
Support
Consumer Information and FCC Requirements
The Federal Communications Commission (FCC) has established
rules, which permit this device to be directly connected to the tele-
phone network. If this device is malfunctioning, it may also be causing
harm to the telephone network; this device should be disconnected
until the source of the problem can be determined and until repair has
been made. If this is not done, the telephone company may temporari-
ly disconnect service.
The telephone company may make changes in its technical operations
and procedures; if such changes affect the compatibility or use of this
device, the telephone company is required to give adequate notice of
the changes.
If the telephone company requests information on what equipment is
connected to their lines, inform them of:
a. The telephone number that the unit is connected to
b. The ringer equivalence number
c. The USOC jack required
d. The FCC Registration number
NOTE: Items b and c are indicated on the label.
Ringer Equivalence Number (REN)
The ringer equivalence number (REN) is used to determine how many
devices can be connected to your telephone line. In most areas, the sum
of the REN’s of all devices on any one line should not exceed five
(5.0). If too many devices are attached, they may not ring properly.
32
FCC Information
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 32
If the Product requires warranty service, NET2PHONE will issue an
RMA number to the End-User.
EXCEPT FOR THE EXCLUSIVE REMEDY SET FORTH ABOVE,
IN NO EVENT SHALL NET2PHONE HAVE ANY LIABILITY TO
THE END-USER OR ANY THIRD PARTY FOR ANY CLAIM,
LOSS OR DAMAGE OF ANY KIND, EVEN IF NET2PHONE
HAVE BEEN ADVISED OF THE POSSIBLITY OF SUCH DAM-
AGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS,
CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR
INDIRECT DAMAGES, ARISING OUT OF OR IN CONNECTION
WITH (A) THE PERFORMANCE, USE OF OR INABILTY TO USE
ANY PRODUCT OR ANY DATA, SOFTWARE OR EQUIPMENT
RELATED THERETO OR USED IN CONNECTION THEREWITH
OR (B) INFRINGEMENT OF ANY PATENT, COPYRIGHT,
TRADEMARK OR OTHER INTELLECTUAL PROPERTY RIGHT
OF ANY THIRD PARTY. IN NO EVENT SHALL NET2PHONE’S
LIABILITY FOR DAMAGES, WHETHER ARISING OUT OF CON-
TRACT, NEGLIGENCE, WARRANY OR INFRINGEMENT OF
ANY INTELLECTUAL PROPERTY RIGHT, EXCEED THE PUR-
CHASE PRICE PAID BY THE END-USER FOR THE PRODUCT.
35
Support
Upon request from NET2PHONE, the End-User must provide docu-
mentation (such as a sales receipt) to reasonably prove the date of
purchase.
The End-User shall bear the cost of shipping the Product to the
Customer Service Department of NET2PHONE. NET2PHONE shall
bear the cost of shipping the Product back to the End-User after the
completion of service under this limited warranty.
The End-User shall have no coverage or benefits under this limited
warranty if any of the following conditions are applicable:
The Product has been subject to abnormal use, abnormal conditions,
improper storage, exposure to moisture or dampness, unauthorized
modifications, unauthorized connection, unauthorized repair, misuse,
neglect, abuse, accident, alteration, improper installation, or other acts
which are not the fault of NET2PHONE, including damage caused by
shipping and blown parts.
The Customer Service Department at NET2PHONE was not notified
by the End-User of the alleged defect or malfunction of the Product
during the applicable limited warranty period.
End-User Procedures:
In the event that the End-User requires support or warranty service for
the Product, the End-User must contact NET2PHONE by either e-mail
support@yapgear.com or by toll-free telephone (888-581-0842).
NET2PHONE will use reasonable commercial efforts to resolve the
issue by e-mail or telephone.
34
Support
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 34
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Net2Phone yap jack is a versatile device allowing for cost-saving communication. With this device, you can make calls to any phone or Yap Jack for free (only your ISP charges apply). It also works as a calling card, so you can call anywhere, anytime. Using your Yap Jack is simple, and you only need an ordinary touch-tone telephone, telephone line, and an Internet Service Provider (ISP).
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