OmniTouch 8600
My Instant Communicator
Windows Mobile®
User guide
8AL 90820 AAAB ed 01
April 2010 Alcatel-Lucent Instant Communication server
OmniTouch 8600 My Instant Communicator 3
Read before use 4
How to use this guide 5
Description of screens - actions" 5
Installation 6
Prerequisite" 6
Installation of the application" 6
Configuring startup" 7
Updating the application" 7
Starting My Instant Communicator 8
Starting the application" 8
Shutting down the application" 8
Omnitouch 8660 My Teamwork 9
Connecting to My Teamwork" 9
Opening the My Teamwork interface" 9
Snapshots of some My Teamwork screens" 10
Disconnecting from My Teamwork" 10
Business mode / private mode 11
Switching to business mode" 11
Switching to private / semi-private mode" 11
Business mode 12
Description of the home page" 12
Data channel connection" 13
Activate / deactivate the data channel connection" 13
Reachability status" 14
Changing your phone's status" 14
Connecting to My Teamwork" 15
Changing your My Teamwork reachability" 15
Searching for a contact in your company's phonebook or the local phonebook" 16
Search results" 16
Filters" 17
Call log" 18
Acknowledge call logs" 19
Deleting an entry from the log" 19
Deleting all the entries from the logs" 19
Checking your company voicemails" 20
Accessing your company voicemails" 20
Listening to a message" 20
Accessing your operator's voicemail" 20
Contact events log" 21
Checking details of calls made by your contact" 21
Contact information" 22
Adding the caller to your contacts" 22
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Description of the Icons" 23
Description of the screen during a call" 24
Receiving a call" 24
Making a call" 25
Dialing the number directly 25
Make a private call 25
Put a caller on hold" 26
Calling a second contact" 27
You have two calls in progress 27
Switching from one call to the other 28
Transfer calls 28
Conferencing" 29
Private Mode 30
Description of the home page" 30
Call Log" 30
Checking your voicemails" 30
Searching for a contact in the local phonebook" 31
Search results" 31
Make a call" 32
Dialing the number directly 32
Calling via the local phonebook 32
Semi-Private mode 33
Description of the home page" 33
Configuring the application 34
Menu" 34
Private/Semi-private mode" 35
Business mode" 36
Instant messages and emails" 37
Connect" 38
About" 38
The "More" menu 39
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OmniTouch 8600
My Instant Communicator
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April 2010 - 8AL 90820 AAAB ed 01 Page 3
My Instant Communicator is a
communication device that
allows you to stay in continuous
contact with your company when
you're on the move.
On site in your company or on
business trips, you profit from
the performance capacity of
your company's communication
system on your mobile. You can
manage your calls in real time:
call log consultation, back and
forth between two calls, call
forwarding, conferencing, access
to your company's phone
directory, etc. You can also
access your voicemail (messages
left while you are away,
requests for callback) and your
instant messages.
My Instant Communicator offers
three operating modes to suit
your business throughout the
day.
Business mode: in your office or
on the move, you can access all
of your company's
communication services. You
have a unique telephone number
and are thus easy to reach.
Private mode: you only receive
your private calls on your mobile
(your mobile number). Your
business calls are managed by
the system in line with your
preferences (forward to
voicemail or to a colleague's
workstation, etc.) You can view
business events (call log,
voicemail, etc.) when you are
back in business mode.
Semi-private mode: you can view
business events (callback
request, voicemail, etc.) and
make business calls. But you only
receive private calls on your
mobile.
My Instant Communicator:
an interactive multimedia device
My Instant Communicator offers you all possible means of reaching
your contacts, in line with each contact's profile.
Media:
The multimedia product My Instant Communicator runs on Apple
iPhone, Blackberry, Nokia Eseries, and Windows Mobile®
platforms. Particular attention has been paid to ensuring that the
user experience is easy and consistent across different platforms.
Read before use
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So that you can benefit fully from My Instant Communicator, you are strongly advised to
familiarize yourself properly with all the functionalities of your mobile, such as network
connection management, access to the alphanumeric keypad, ring management, and keypad
beep configuration, etc.
Using a wired or wireless headset (Bluetooth) while communicating over your mobile will
enable you to fully appreciate the enhanced usability of your My Instant Communicator
application.
To control the cost of using My Instant Communicator (voice data communication), you are
strongly advised to choose an unlimited internet option from your operator. It is also
important to check whether your operator charges additional rates (voice and data in
particular) when using your mobile abroad.
The My Instant Communicator interface is designed to be used in "on-the-move" situations:
exiting a plane, quick view between meetings, etc. The application is built on the "one
click, one action" principle. It is therefore easy to use, and all actions, whether viewing
messages or calling someone back, are one click away.
The touch screen on your mobile means it is simple to use My Instant Communicator. If your
mobile has a browser and an "OK" key, you can use it to access the application's main
functions.
My Instant Communicator uses the data channel (WiFi or 3G/3G+) to set up a call with your
company's telephone system. When the call is set up, calls are processed by the company.
There is no additional cost for your mobile. If it is impossible to connect to the data
channel, the application will run in telephone mode, so the calls will transit over the GSM
network. The cost of a call will be the same as for a call to your company. Not all features
will be available.
Use of your operator's 3G/3G+ network: if no WiFi network can be accessed, the My Instant
Communicator application will use your operator's 3G/3G+ network. If 3G cover is not
homogenous, 3G/GSM switchover may affect the behavior of the application.
Please refer to the "MIC Unified Communication Client Device White List" document to find
out about the Windows Mobile® operating system and which mobile phone models to use
with the My Instant Communicator application. Contact your installation technician if
necessary.
How to use this guide
DESCRIPTION OF SCREENS - ACTIONS
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This guide describes all of the features offered by
My Instant Communicator, which depend on the
operating mode selected: Business or Private.
You will find simple descriptions of the screens
displayed with all possible actions.
Action 1
Description1
Description 2
Action 2
List of actions possible via the
screen
Description of the screen
SCREEN
This box provides additional information.
This guide is optimized for use on your mobile or
your computer, as well as on paper. Actions are
described in a single column. Texts are arranged
in 2 columns to adapt to cellphone format.
This box provides general information.
Action 3 from the Menu
Installation
PREREQUISITE
INSTALLATION OF THE APPLICATION
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1
This section describes how to install the My
Instant Communicator client on your mobile. The
same file allows you to install the Unified
Communication version (voice and data services)
or the Telephone version (voice services) of the
application. This guide describes how the Unified
Comunication version of the application runs. We
will therefore provide details of how to install
the Unified Communication version of the
application.)
Check that the date and time on your mobile are
correct. Refer to your mobile phone user guide to
reset the date and time.
Check the data network connection, for example
by opening an internet page in your mobile's
browser. Use your mobile's user guide if
necessary.
Copy the .cab installation file to your mobile
from your PC using a USB connection. Copy the
file into a temporary folder, for example.
2 Disconnect the USB cable if your mobile is connected to your PC.
Before installing My Instant Communicator, you
must have:
•
a mobile with internet subscription (data
channel)
•
the URL of the Unified Communications server
•
The security certificate(s) necessary for
connection to the Unified Communications
server
For more information, contact your
representative.
3 Run the .cab file that you have just copied using
your mobile's file manager. Use your mobile's user
guide if necessary.
We recommend you install the application in your
mobile's main memory and not on the memory
card inserted in your telephone.
4 Choose "MIC" (Unified Communication) to install
the application in its entirety, with all the
features.
Several of the application's modules will be
installed. For each module, you are asked to
provide the location for that module's
installation. Confirm the installation of each module
and validate the different installation stages by
clicking the OK button.
5 Installation will finish by restarting your mobile.
CONFIGURING STARTUP
UPDATING THE APPLICATION
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1 Start configuring the application by clicking the
My Instant Communicator icon in your mobile
phone's configuration page. Use your mobile's
user guide if necessary.
2 In the connection tab, fill in the address (secure
URL) of the Instant Communication Server, which
allows you to download the configuration of your
My Instant Communicator (see "Configuring the
application"). The application communicates with
your company's telephone system through the
Instant Communication Server data server.
1 The MIC (Unified Communication) version of My
Instant Communicator, i.e. voice and data (data
channel), checks to see if an update is available.
if this is the case, you will be asked to install the
update.
2 The update installation is carried out in the same way as the application installation.
You personal settings will be kept during the
update.
The update can be performed manually by
downloading the update .cab file and copying it
to your mobile yourself via a USB connection.
Starting My Instant Communicator
STARTING THE APPLICATION
SHUTTING DOWN THE APPLICATION
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Pwd?
Home page
From the My Instant Communicator
home page (mobile on standby)
More Quit
At startup, My Instant Communicator is in
business mode with settings defined in the
section "Configuring the application".
During the initialisation phase or when using My
Instant Communicator, the user may be asked to
provide authentication by entering a user name
and password.
The user name (login) and password are
requested in the following circumstances:
•
The user has not yet entered the
authentication data,
•
The authentication data is no longer valid.
The administrator can configure the system so
that the authentication request is unique for the
ICS (Instant Communicator Server) and the
Reverse Proxy and so that the authentication
parameters are saved in the memory. The user
will therefore only need to enter the
authentication data once when the using the
application for the first time.
For further information, please contact your
system administrator.
You must have a user name and password
provided by your installation technician.
The first time you connect to the data network,
the application will ask you to agree to the
connection, unless you have installed the Root
CA.
From your phone's "Start" menu, access the group
or applications by clicking the My Cellular
Extension application.
Omnitouch 8660 My Teamwork
CONNECTING TO MY TEAMWORK
OPENING THE MY TEAMWORK INTERFACE
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You are connected to My Teamwork More Start instant messaging
Certain My Instant Communicator functions are
not available when you are connected to My
Teamwork.
My Instant Communicator includes a My
Teamwork for Windows Mobile© module. It is
installed at the same time as the My Instant
Communicator application. This module allows
you to access conference and collaboration
functions from My Instant Communicator: access
to instant message with online contact alert,
participate in conference calls, manage
conference calls, make calls from Outlook©
contacts list. Refer to the Omnitouch 8660 My
Teamwork user guide for more information.
My Teamwork uses the data channel. The proper
functioning of My Teamwork depends on your
network provider's WiFi ou 3G/3G+ coverage.
The My Instant Communicator interface allows
quick and simple connection to and
disconnection from My Teamwork in order to
save on your mobile battery use.
Your My Teamwork user profile must be
configured on the ICS (Instant Communicator
Server) and the Reverse Proxy, giving you access
rights to My Teamwork. Contact your installation
technician if necessary.
Press and release
You are connected to My Teamwork and
the My Teamwork window is hidden by
the My Instant Communicator
application.
More Back to IM.
SNAPSHOTS OF SOME MY TEAMWORK SCREENS
DISCONNECTING FROM MY TEAMWORK
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Press and release
Select your My
Teamwork
reachability status.
If you do not use My Teamwork, you are strongly
recommended to disconnect from it in order to
save on your mobile battery use.
Do not use the Windows Mobile® task manager to
close the My Teamwork application. To close the
My Teamwork application, disconnect from My
Teamwork via My Instant Communicator.
Calling list
List of conferences
Conference
Start instant messaging
Presentation sharing
For more information, please
refer to the My Teamwork user
guide.
Business mode / private mode
SWITCHING TO BUSINESS MODE
SWITCHING TO PRIVATE / SEMI-PRIVATE MODE
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Business mode
Your incoming and outgoing calls are
processed by your company's telephone
system. You therefore profit from your
company's telephone services on your cell
phone. You can be reached through your
fixed business telephone number. You
want to call someone within your
company? Access your company's phonebook
directly or simply enter the person's
internal number.
You can also use your company's
telephone services, like callback request,
call forward, three-way conference, etc.
Private mode
Your incoming and outgoing calls are no
longer processed by your company's
telephone system and you use your cell
phone normally.
You cannot access your company network
telephone services. You can only be
reached on the cell phone number that you
have given to your close contacts (family,
friends, colleagues, etc.).
Semi-Private mode
Semi-private mode is a variant of private
mode. You are notified of business calls
such as callback requests or the existence
of voicemail. Your outgoing calls are
processed by your company's telephone
system, but you do not receive any business
calls. You only receive private calls on your
cell phone.
Semi-private mode is a specific configuration of
the application in private mode. You can define
exactly how private mode will be managed in the
application's parameters: "full" private mode or
semi-private (see "Configuring the application").
Therefore, when you switch to private mode, you
will either be in private or semi-private mode,
depending on the choice you made when
configuring the application. When you install the
application, it is configured in private mode (and
not semi-private mode).
When you switch from one mode to the other,
the application starts up with the parameters
defined in the chapter on "Configuring the
application" : type of call forwarding, type of
private mode, dual ring etc.
Long press
You are in Business mode.
Long press
You are in Private/Semi-
private mode
Business mode
DESCRIPTION OF THE HOME PAGE
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Number of calls
The number of messages received, callback
requests, etc. is displayed next to the relevant
icon.
Default Home Page
The My Instant Communication application opens
in the events log. You are therefore alerted if
you have received a callback request or a
voicemail. The alert allows you to access the
event directly.
Call log: callback requests,
missed calls, incoming
calls, outgoing calls, etc.
Event log: list of users that
have tried to contact you
Voicemail: list of read
and unread messages
Search in company phonebook
and local phonebook
State of data channel
The application uses the data
channel to communicate with your
company. Your cell phone must be
connected to the ICS (Instant
Communicator Server). If the
connection has been established, the
icon will be green.
If the connection to the ICS is
interrupted, the icon will be orange.
Your handset automatically tries to
reconnect to the server. If the
connection cannot be made, the
application will use the GSM network
to process calls. The My Instant Communicator
application will then function in MCE mode, i.e.
telephone mode. Certain functions will not be
available until connection to the ICS is re-
established.
means events to check.
Filter on the page's list
Text field
The home page provides a text zone with several
functions:
•
search in company phonebook and local phonebook
•
make a direct call by entering the number in this
text zone.
•
filter calls on the selected tab.
•
Handset status
•
Switch to private mode
•
State of the data channel
2
DATA CHANNEL CONNECTION
ACTIVATE / DEACTIVATE THE DATA CHANNEL CONNECTION
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My Instant Communicator uses the data channel
to communicate with your company's telephone
system. Your mobile can access the WiFi, 3G/3G+
or GSM network, depending on its configuration.
In order to reduce communication costs as much
as possible, the application will use the WiFi
network if it is accessible, then the 3G/3G+
network. If neither of these networks is
accessible, the application will use the GSM
network to process calls.
Press and release
Select the current data
connection status
Activate the data channel for
the My Instant Communicator
application
WIFI 3G/3G+ GSM
Data channel network preferences
Deactivate the data
channel for the My Instant
Communicator application
To keep control of costs, you can prevent the My
Instant Communicator application from using the
data channel at any time.
In certain conditions, such as travelling abroad, for
example, use of the data channel can incur a
surcharge that is not covered by your tariff. Contact
your operator for further information. You can
activate or deactivate the data channel at any time.
The My Instant Communicator application will only
use a WiFi connection if you have previously
configured it to do so. Windows Mobile® does not
activate WiFi instantly. Connection to a WiFi
network can sometimes take some time, for example
when changing from a 3G/3G+ network to a WiFi
network.
Deactivating the data channel for My Instant
Communicator does not prevent other applications
from using the mobile's data channel.
REACHABILITY STATUS
CHANGING YOUR PHONE'S STATUS
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One tap is enough to find out your
voice and instant message
reachability. Voice reachability
(dual ringing activated or
deactivated, forward, etc.)
manages how your business calls
are processed. Instant messaging
allows to you tell your colleagues connected to
My Teamwork (on the PC, company telephone or
My Instant Communicator mobile) if you are
reachable: available, busy or offline. Instant
messaging and your reachability status are only
available if you are connected to My Teamwork.
Press and release
The current state of the set.
To change the state of the
set: press and release on the
current state of your set
The current reachability status
Press and release
Select the current state of your set.
To change your My Teamwork
reachability status: tap your
current reachability status
Choose the new state
State of your set:
A call will ring simultaneously on your
office phone and your mobile.
A call will only ring on your office
phone (and not on the mobile).
Your calls will be forwarded to your
voicemail immediately.
Your calls will be forwarded immediately
to the number that you have defined in
the application's preferences (see
"Configuring the application").
CONNECTING TO MY TEAMWORK
CHANGING YOUR MY TEAMWORK REACHABILITY
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Select your current My Teamwork
reachability status.
Choose the new state
State of reachability:
I am reachable
I am busy
Appear offline
Disconnecting from My Teamwork
Press and release
Press and release
SEARCHING FOR A CONTACT IN YOUR COMPANY'S PHONEBOOK OR THE LOCAL PHONEBOOK
SEARCH RESULTS
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Filter the result depending on the
phone book
Filter the results depending on the phone book
Enter the name of the other party
Start the search
Company
This icon in front of the name indicates
that this person is part of your local
phonebook. You may find the same
contact several times if the contact is saved in
your local and various business phonebooks.
Each tab on the home page has a text field
enabling you enter a name to search for a
contact in the company phonebook and in the
local phonebook on your mobile.
Contact information
Call the contact: long press,
validated by a vibration, on
the name, or tap on the icon
To access the next or previous
page
Result of the search in the
company phonebook only.
Local
Result of the search in the local
phonebook on your mobile only.
All
Result of the search in the
company phonebook and the
local phonebook
The search will start when you click on the magnifying glass or the enter key on your keyboard.
Select a contact: press and release
FILTERS
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The filter icon allows you to
search within the results
displayed in the selected tab. The
state of this icon indicates
whether the filter is on. To
deactivate the filter, select the
filter icon again. You will find this filter concept
in each tab of the application's home pages. This
allows you to filter the list of callback requests,
missed, incoming and outgoing calls, voicemails
or other types of call.
Activate, deactivate the filter
Activate the filter by tapping once on the filter
icon. The list of displayed callers depends on the
content of the filter (the string of characters that
you entered in the text field). To return to the
complete list of contacts, tap the filter icon
again. The filter is then deactivated.
The appearance of the filter icon shows you
whether the filter is active or not.
Filter on
Filter off
Enter a string of characters in the
text field
Filter the list. For example,
if you type "clara", only
"Clara Fox" would be
displayed on the page.
Filter
Text entry zone
CALL LOG
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Type of call
Callback requests: your contact has
tried to reach you and asks you to
call back. These calls are displayed
on the first page as they are
considered to take priority over other calls. If the
application window is not visible, you will be
notified when a new call back request arrives.
Missed calls: a contact has called
you without leaving a callback
request, or a voicemail.
Incoming calls: all calls from your
contacts, whether answered or not.
Outgoing calls: all the calls you have
made.
This tab displays the call log:
callback requests, missed calls,
incoming calls and outgoing calls.
If a contact tries to reach you and
you cannot answer, he or she may
leave a callback request, voicemail
or hang up. Callback requests and
missed calls are listed on this page. The icon
shows you the number of callback requests (in
this example, 3 callback requests). You can also
find the list of calls received (answered or not),
as well as the list of calls made.
Press and release
Information about the caller
Choice of call type: callback request,
missed, incoming or outgoing calls
To access the next
or previous page
Callback
Missed
In
Out
outgoing calls
missed calls
call back request
incoming calls
Type of call
list of calls according to type
selected
Filter on the list / search in the
phonebooks
Filter the list of contacts
Use the filter icon to display only the
contacts required, according to the filter value
entered in the text zone.
One single callback request is displayed per
contact. After a callback request has been
viewed, it is removed from the list. For the other
logs, you must delete the calls using the "More"
menu.
Calls are displayed from the most recent to the oldest.
Missed calls are displayed in bold.
Call the contact: long press,
validated by a vibration, on
the name, or tap on the icon
Select a contact: press and release
3
ACKNOWLEDGE CALL LOGS
DELETING AN ENTRY FROM THE LOG
DELETING ALL THE ENTRIES FROM THE LOGS
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Select the contact to delete (tap or
using the navigator on your handset)
More
Delete
This function allows all the calls listed in the logs to be marked as viewed.
More Mark all as read
Warning: this feature allows you to delete all entries from all logs.
More Delete all
Confirm
Confirm
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