Alcatel-Lucent OmniTouch 8600 User manual

OmniTouch 8600

My Instant Communicator

Windows Mobile®

User guide

8AL 90820 AAAB ed 01

April 2010 Alcatel-Lucent Instant Communication server

OmniTouch 8600 My Instant Communicator 3

Read before use 4

How to use this guide 5

Description of screens - actions" 5

Installation 6

Prerequisite" 6

Installation of the application" 6

Conﬁguring startup" 7

Updating the application" 7

Starting My Instant Communicator 8

Starting the application" 8

Shutting down the application" 8

Omnitouch 8660 My Teamwork 9

Connecting to My Teamwork" 9

Opening the My Teamwork interface" 9

Snapshots of some My Teamwork screens" 10

Disconnecting from My Teamwork" 10

Business mode / private mode 11

Switching to business mode" 11

Switching to private / semi-private mode" 11

Business mode 12

Description of the home page" 12

Data channel connection" 13

Activate / deactivate the data channel connection" 13

Reachability status" 14

Changing your phone's status" 14

Connecting to My Teamwork" 15

Changing your My Teamwork reachability" 15

Searching for a contact in your company's phonebook or the local phonebook" 16

Search results" 16

Filters" 17

Call log" 18

Acknowledge call logs" 19

Deleting an entry from the log" 19

Deleting all the entries from the logs" 19

Checking your company voicemails" 20

Accessing your company voicemails" 20

Listening to a message" 20

Accessing your operator's voicemail" 20

Contact events log" 21

Checking details of calls made by your contact" 21

Contact information" 22

Adding the caller to your contacts" 22

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 1

Description of the Icons" 23

Description of the screen during a call" 24

Receiving a call" 24

Making a call" 25

Dialing the number directly 25

Make a private call 25

Put a caller on hold" 26

Calling a second contact" 27

You have two calls in progress 27

Switching from one call to the other 28

Transfer calls 28

Conferencing" 29

Private Mode 30

Description of the home page" 30

Call Log" 30

Checking your voicemails" 30

Searching for a contact in the local phonebook" 31

Search results" 31

Make a call" 32

Dialing the number directly 32

Calling via the local phonebook 32

Semi-Private mode 33

Description of the home page" 33

Configuring the application 34

Menu" 34

Private/Semi-private mode" 35

Business mode" 36

Instant messages and emails" 37

Connect" 38

About" 38

The "More" menu 39

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 2

OmniTouch 8600

My Instant Communicator

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 3

My Instant Communicator is a

communication device that

allows you to stay in continuous

contact with your company when

you're on the move.

On site in your company or on

business trips, you profit from

the performance capacity of

your company's communication

system on your mobile. You can

manage your calls in real time:

call log consultation, back and

forth between two calls, call

forwarding, conferencing, access

to your company's phone

directory, etc. You can also

access your voicemail (messages

left while you are away,

requests for callback) and your

instant messages.

My Instant Communicator offers

three operating modes to suit

your business throughout the

day.

Business mode: in your office or

on the move, you can access all

of your company's

communication services. You

have a unique telephone number

and are thus easy to reach.

Private mode: you only receive

your private calls on your mobile

(your mobile number). Your

business calls are managed by

the system in line with your

preferences (forward to

voicemail or to a colleague's

workstation, etc.) You can view

business events (call log,

voicemail, etc.) when you are

back in business mode.

Semi-private mode: you can view

business events (callback

request, voicemail, etc.) and

make business calls. But you only

receive private calls on your

mobile.

My Instant Communicator:

an interactive multimedia device

My Instant Communicator offers you all possible means of reaching

your contacts, in line with each contact's profile.

Media:

The multimedia product My Instant Communicator runs on Apple

iPhone, Blackberry, Nokia Eseries, and Windows Mobile®

platforms. Particular attention has been paid to ensuring that the

user experience is easy and consistent across different platforms.

Read before use

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 4

So that you can benefit fully from My Instant Communicator, you are strongly advised to

familiarize yourself properly with all the functionalities of your mobile, such as network

connection management, access to the alphanumeric keypad, ring management, and keypad

beep configuration, etc.

Using a wired or wireless headset (Bluetooth) while communicating over your mobile will

enable you to fully appreciate the enhanced usability of your My Instant Communicator

application.

To control the cost of using My Instant Communicator (voice data communication), you are

strongly advised to choose an unlimited internet option from your operator. It is also

important to check whether your operator charges additional rates (voice and data in

particular) when using your mobile abroad.

The My Instant Communicator interface is designed to be used in "on-the-move" situations:

exiting a plane, quick view between meetings, etc. The application is built on the "one

click, one action" principle. It is therefore easy to use, and all actions, whether viewing

messages or calling someone back, are one click away.

The touch screen on your mobile means it is simple to use My Instant Communicator. If your

mobile has a browser and an "OK" key, you can use it to access the application's main

functions.

My Instant Communicator uses the data channel (WiFi or 3G/3G+) to set up a call with your

company's telephone system. When the call is set up, calls are processed by the company.

There is no additional cost for your mobile. If it is impossible to connect to the data

channel, the application will run in telephone mode, so the calls will transit over the GSM

network. The cost of a call will be the same as for a call to your company. Not all features

will be available.

Use of your operator's 3G/3G+ network: if no WiFi network can be accessed, the My Instant

Communicator application will use your operator's 3G/3G+ network. If 3G cover is not

homogenous, 3G/GSM switchover may affect the behavior of the application.

Please refer to the "MIC Unified Communication Client Device White List" document to find

out about the Windows Mobile® operating system and which mobile phone models to use

with the My Instant Communicator application. Contact your installation technician if

necessary.

How to use this guide

DESCRIPTION OF SCREENS - ACTIONS

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 5

This guide describes all of the features offered by

My Instant Communicator, which depend on the

operating mode selected: Business or Private.

You will find simple descriptions of the screens

displayed with all possible actions.

Action 1

Description1

Description 2

Action 2

List of actions possible via the

screen

Description of the screen

SCREEN

This box provides additional information.

This guide is optimized for use on your mobile or

your computer, as well as on paper. Actions are

described in a single column. Texts are arranged

in 2 columns to adapt to cellphone format.

This box provides general information.

Action 3 from the Menu

Installation

PREREQUISITE

INSTALLATION OF THE APPLICATION

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 6

1

This section describes how to install the My

Instant Communicator client on your mobile. The

same file allows you to install the Unified

Communication version (voice and data services)

or the Telephone version (voice services) of the

application. This guide describes how the Unified

Comunication version of the application runs. We

will therefore provide details of how to install

the Unified Communication version of the

application.)

Check that the date and time on your mobile are

correct. Refer to your mobile phone user guide to

reset the date and time.

Check the data network connection, for example

by opening an internet page in your mobile's

browser. Use your mobile's user guide if

necessary.

Copy the .cab installation file to your mobile

from your PC using a USB connection. Copy the

file into a temporary folder, for example.

2 Disconnect the USB cable if your mobile is connected to your PC.

Before installing My Instant Communicator, you

must have:

•

a mobile with internet subscription (data

channel)

•

the URL of the Unified Communications server

•

The security certificate(s) necessary for

connection to the Unified Communications

server

For more information, contact your

representative.

3 Run the .cab file that you have just copied using

your mobile's file manager. Use your mobile's user

guide if necessary.

We recommend you install the application in your

mobile's main memory and not on the memory

card inserted in your telephone.

4 Choose "MIC" (Unified Communication) to install

the application in its entirety, with all the

features.

Several of the application's modules will be

installed. For each module, you are asked to

provide the location for that module's

installation. Confirm the installation of each module

and validate the different installation stages by

clicking the OK button.

5 Installation will finish by restarting your mobile.

CONFIGURING STARTUP

UPDATING THE APPLICATION

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 7

1 Start configuring the application by clicking the

My Instant Communicator icon in your mobile

phone's configuration page. Use your mobile's

user guide if necessary.

2 In the connection tab, fill in the address (secure

URL) of the Instant Communication Server, which

allows you to download the configuration of your

My Instant Communicator (see "Configuring the

application"). The application communicates with

your company's telephone system through the

Instant Communication Server data server.

1 The MIC (Unified Communication) version of My

Instant Communicator, i.e. voice and data (data

channel), checks to see if an update is available.

if this is the case, you will be asked to install the

update.

2 The update installation is carried out in the same way as the application installation.

You personal settings will be kept during the

update.

The update can be performed manually by

downloading the update .cab file and copying it

to your mobile yourself via a USB connection.

Starting My Instant Communicator

STARTING THE APPLICATION

SHUTTING DOWN THE APPLICATION

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 8

Pwd?

Home page

From the My Instant Communicator

home page (mobile on standby)

More Quit

At startup, My Instant Communicator is in

business mode with settings defined in the

section "Configuring the application".

During the initialisation phase or when using My

Instant Communicator, the user may be asked to

provide authentication by entering a user name

and password.

The user name (login) and password are

requested in the following circumstances:

•

The user has not yet entered the

authentication data,

•

The authentication data is no longer valid.

The administrator can configure the system so

that the authentication request is unique for the

ICS (Instant Communicator Server) and the

Reverse Proxy and so that the authentication

parameters are saved in the memory. The user

will therefore only need to enter the

authentication data once when the using the

application for the first time.

For further information, please contact your

system administrator.

You must have a user name and password

provided by your installation technician.

The first time you connect to the data network,

the application will ask you to agree to the

connection, unless you have installed the Root

CA.

From your phone's "Start" menu, access the group

or applications by clicking the My Cellular

Extension application.

Omnitouch 8660 My Teamwork

CONNECTING TO MY TEAMWORK

OPENING THE MY TEAMWORK INTERFACE

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 9

You are connected to My Teamwork More Start instant messaging

Certain My Instant Communicator functions are

not available when you are connected to My

Teamwork.

My Instant Communicator includes a My

Teamwork for Windows Mobile© module. It is

installed at the same time as the My Instant

Communicator application. This module allows

you to access conference and collaboration

functions from My Instant Communicator: access

to instant message with online contact alert,

participate in conference calls, manage

conference calls, make calls from Outlook©

contacts list. Refer to the Omnitouch 8660 My

Teamwork user guide for more information.

My Teamwork uses the data channel. The proper

functioning of My Teamwork depends on your

network provider's WiFi ou 3G/3G+ coverage.

The My Instant Communicator interface allows

quick and simple connection to and

disconnection from My Teamwork in order to

save on your mobile battery use.

Your My Teamwork user profile must be

configured on the ICS (Instant Communicator

Server) and the Reverse Proxy, giving you access

rights to My Teamwork. Contact your installation

technician if necessary.

Press and release

You are connected to My Teamwork and

the My Teamwork window is hidden by

the My Instant Communicator

application.

More Back to IM.

SNAPSHOTS OF SOME MY TEAMWORK SCREENS

DISCONNECTING FROM MY TEAMWORK

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 10

Press and release

Select your My

Teamwork

reachability status.

If you do not use My Teamwork, you are strongly

recommended to disconnect from it in order to

save on your mobile battery use.

Do not use the Windows Mobile® task manager to

close the My Teamwork application. To close the

My Teamwork application, disconnect from My

Teamwork via My Instant Communicator.

Calling list

List of conferences

Conference

Start instant messaging

Presentation sharing

For more information, please

refer to the My Teamwork user

guide.

Business mode / private mode

SWITCHING TO BUSINESS MODE

SWITCHING TO PRIVATE / SEMI-PRIVATE MODE

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 11

Business mode

Your incoming and outgoing calls are

processed by your company's telephone

system. You therefore profit from your

company's telephone services on your cell

phone. You can be reached through your

fixed business telephone number. You

want to call someone within your

company? Access your company's phonebook

directly or simply enter the person's

internal number.

You can also use your company's

telephone services, like callback request,

call forward, three-way conference, etc.

Private mode

Your incoming and outgoing calls are no

longer processed by your company's

telephone system and you use your cell

phone normally.

You cannot access your company network

telephone services. You can only be

reached on the cell phone number that you

have given to your close contacts (family,

friends, colleagues, etc.).

Semi-Private mode

Semi-private mode is a variant of private

mode. You are notified of business calls

such as callback requests or the existence

of voicemail. Your outgoing calls are

processed by your company's telephone

system, but you do not receive any business

calls. You only receive private calls on your

cell phone.

Semi-private mode is a specific configuration of

the application in private mode. You can define

exactly how private mode will be managed in the

application's parameters: "full" private mode or

semi-private (see "Configuring the application").

Therefore, when you switch to private mode, you

will either be in private or semi-private mode,

depending on the choice you made when

configuring the application. When you install the

application, it is configured in private mode (and

not semi-private mode).

When you switch from one mode to the other,

the application starts up with the parameters

defined in the chapter on "Configuring the

application" : type of call forwarding, type of

private mode, dual ring etc.

Long press

You are in Business mode.

Long press

You are in Private/Semi-

private mode

Business mode

DESCRIPTION OF THE HOME PAGE

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 12

Number of calls

The number of messages received, callback

requests, etc. is displayed next to the relevant

icon.

Default Home Page

The My Instant Communication application opens

in the events log. You are therefore alerted if

you have received a callback request or a

voicemail. The alert allows you to access the

event directly.

Call log: callback requests,

missed calls, incoming

calls, outgoing calls, etc.

Event log: list of users that

have tried to contact you

Voicemail: list of read

and unread messages

Search in company phonebook

and local phonebook

State of data channel

The application uses the data

channel to communicate with your

company. Your cell phone must be

connected to the ICS (Instant

Communicator Server). If the

connection has been established, the

icon will be green.

If the connection to the ICS is

interrupted, the icon will be orange.

Your handset automatically tries to

reconnect to the server. If the

connection cannot be made, the

application will use the GSM network

to process calls. The My Instant Communicator

application will then function in MCE mode, i.e.

telephone mode. Certain functions will not be

available until connection to the ICS is re-

established.

means events to check.

Filter on the page's list

Text field

The home page provides a text zone with several

functions:

•

search in company phonebook and local phonebook

•

make a direct call by entering the number in this

text zone.

•

filter calls on the selected tab.

•

Handset status

•

Switch to private mode

•

State of the data channel

2

DATA CHANNEL CONNECTION

ACTIVATE / DEACTIVATE THE DATA CHANNEL CONNECTION

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 13

My Instant Communicator uses the data channel

to communicate with your company's telephone

system. Your mobile can access the WiFi, 3G/3G+

or GSM network, depending on its configuration.

In order to reduce communication costs as much

as possible, the application will use the WiFi

network if it is accessible, then the 3G/3G+

network. If neither of these networks is

accessible, the application will use the GSM

network to process calls.

Press and release

Select the current data

connection status

Activate the data channel for

the My Instant Communicator

application

WIFI 3G/3G+ GSM

Data channel network preferences

Deactivate the data

channel for the My Instant

Communicator application

To keep control of costs, you can prevent the My

Instant Communicator application from using the

data channel at any time.

In certain conditions, such as travelling abroad, for

example, use of the data channel can incur a

surcharge that is not covered by your tariff. Contact

your operator for further information. You can

activate or deactivate the data channel at any time.

The My Instant Communicator application will only

use a WiFi connection if you have previously

configured it to do so. Windows Mobile® does not

activate WiFi instantly. Connection to a WiFi

network can sometimes take some time, for example

when changing from a 3G/3G+ network to a WiFi

network.

Deactivating the data channel for My Instant

Communicator does not prevent other applications

from using the mobile's data channel.

REACHABILITY STATUS

CHANGING YOUR PHONE'S STATUS

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 14

One tap is enough to find out your

voice and instant message

reachability. Voice reachability

(dual ringing activated or

deactivated, forward, etc.)

manages how your business calls

are processed. Instant messaging

allows to you tell your colleagues connected to

My Teamwork (on the PC, company telephone or

My Instant Communicator mobile) if you are

reachable: available, busy or offline. Instant

messaging and your reachability status are only

available if you are connected to My Teamwork.

Press and release

The current state of the set.

To change the state of the

set: press and release on the

current state of your set

The current reachability status

Press and release

Select the current state of your set.

To change your My Teamwork

reachability status: tap your

current reachability status

Choose the new state

State of your set:

A call will ring simultaneously on your

office phone and your mobile.

A call will only ring on your office

phone (and not on the mobile).

Your calls will be forwarded to your

voicemail immediately.

Your calls will be forwarded immediately

to the number that you have defined in

the application's preferences (see

"Configuring the application").

CONNECTING TO MY TEAMWORK

CHANGING YOUR MY TEAMWORK REACHABILITY

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 15

Select your current My Teamwork

reachability status.

Choose the new state

State of reachability:

I am reachable

I am busy

Appear offline

Disconnecting from My Teamwork

Press and release

SEARCHING FOR A CONTACT IN YOUR COMPANY'S PHONEBOOK OR THE LOCAL PHONEBOOK

SEARCH RESULTS

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 16

Filter the result depending on the

phone book

Filter the results depending on the phone book

Enter the name of the other party

Start the search

Company

This icon in front of the name indicates

that this person is part of your local

phonebook. You may find the same

contact several times if the contact is saved in

your local and various business phonebooks.

Each tab on the home page has a text field

enabling you enter a name to search for a

contact in the company phonebook and in the

local phonebook on your mobile.

Contact information

Call the contact: long press,

validated by a vibration, on

the name, or tap on the icon

To access the next or previous

page

Result of the search in the

company phonebook only.

Local

Result of the search in the local

phonebook on your mobile only.

All

Result of the search in the

company phonebook and the

local phonebook

The search will start when you click on the magnifying glass or the enter key on your keyboard.

Select a contact: press and release

FILTERS

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 17

The filter icon allows you to

search within the results

displayed in the selected tab. The

state of this icon indicates

whether the filter is on. To

deactivate the filter, select the

filter icon again. You will find this filter concept

in each tab of the application's home pages. This

allows you to filter the list of callback requests,

missed, incoming and outgoing calls, voicemails

or other types of call.

Activate, deactivate the filter

Activate the filter by tapping once on the filter

icon. The list of displayed callers depends on the

content of the filter (the string of characters that

you entered in the text field). To return to the

complete list of contacts, tap the filter icon

again. The filter is then deactivated.

The appearance of the filter icon shows you

whether the filter is active or not.

Filter on

Filter off

Enter a string of characters in the

text field

Filter the list. For example,

if you type "clara", only

"Clara Fox" would be

displayed on the page.

Filter

Text entry zone

CALL LOG

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 18

Type of call

Callback requests: your contact has

tried to reach you and asks you to

call back. These calls are displayed

on the first page as they are

considered to take priority over other calls. If the

application window is not visible, you will be

notified when a new call back request arrives.

Missed calls: a contact has called

you without leaving a callback

request, or a voicemail.

Incoming calls: all calls from your

contacts, whether answered or not.

Outgoing calls: all the calls you have

made.

This tab displays the call log:

callback requests, missed calls,

incoming calls and outgoing calls.

If a contact tries to reach you and

you cannot answer, he or she may

leave a callback request, voicemail

or hang up. Callback requests and

missed calls are listed on this page. The icon

shows you the number of callback requests (in

this example, 3 callback requests). You can also

find the list of calls received (answered or not),

as well as the list of calls made.

Press and release

Information about the caller

Choice of call type: callback request,

missed, incoming or outgoing calls

To access the next

or previous page

Callback

Missed

In

Out

outgoing calls

missed calls

call back request

incoming calls

Type of call

list of calls according to type

selected

Filter on the list / search in the

phonebooks

Filter the list of contacts

Use the filter icon to display only the

contacts required, according to the filter value

entered in the text zone.

One single callback request is displayed per

contact. After a callback request has been

viewed, it is removed from the list. For the other

logs, you must delete the calls using the "More"

menu.

Calls are displayed from the most recent to the oldest.

Missed calls are displayed in bold.

Call the contact: long press,

validated by a vibration, on

the name, or tap on the icon

Select a contact: press and release

3

ACKNOWLEDGE CALL LOGS

DELETING AN ENTRY FROM THE LOG

DELETING ALL THE ENTRIES FROM THE LOGS

OmniTouch 8600 My Instant Communicator

Mobile Edition

April 2010 - 8AL 90820 AAAB ed 01 Page 19

Select the contact to delete (tap or

using the navigator on your handset)

More

Delete

This function allows all the calls listed in the logs to be marked as viewed.

Alcatel-Lucent OmniTouch 8600 User manual

This manual is also suitable for

Alcatel-Lucent OmniTouch 8600 User manual

Related papers

Other documents