US Robotics USR5451 Installation guide

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Table of Contents

English...........................................................................................................1

Français......................................................................................................... 9

Deutsch ........................................................................................................ 17

Italiano.........................................................................................................25

Español ........................................................................................................33

Nederlands ..................................................................................................41

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1

English

U.S. Robotics Wireless

MAX

g Access Point Installation

Package Contents:

Prepare for installation

You must have administrator rights on your computer in order to install this product.

Be sure to find out what letter your CD-ROM drive uses before you begin installing your new prod-

uct. You will need to know this to properly install your software.

Connecting the Wireless MAXg Access Point

Note: For the most updated information, visit: http://www.usr.com/support

You can also refer to the User Guide on the U.S. Robotics Installation CD-ROM for more

detailed information.

Step One: Connect the Wireless MAXg Access Point

Note: Look at the label on the bottom of the Wireless MAXg Access Point and write down

the LAN MAC address listed before you physically place the access point. You will need

this for future reference.

A. Connect the supplied Ethernet cable to the LAN port of the Wireless MAXg Access Point and

to the LAN port of a networking device with routing capabilities, such as a router.

B. Connect the antenna to the Wireless MAXg Access Point.

C. Connect the power adapter to the Wireless MAXg Access Point and to a standard wall power

outlet.

Note to UK Users: Attach the correct power plug to the power adapter.

USR5451 Wireless MAXg Access Point 5VDC power supply

Quick Installation Guide Installation CD-ROM which includes User Guide

One (1) Ethernet cable Detachable antenna

computer

2

Step Two: Install your software

Note: U.S. Robotics recommends that you configure the Wireless MAXg Access Point

using an Ethernet connection. This will ensure the configuration changes are made with-

out modifying the properties of any wireless cards in your network.

Note: This is a Windows-based installation. Non-Windows users should refer to “I am

using “I am using an operating system other than Windows and need to configure the

Wireless MAXg Access Point” on page 6 for information regarding installation on other

operating system platforms

• Insert your U.S. Robotics Installation CD-ROM into the CD-ROM drive of a computer con-

nected to the same networking device that the Wireless MAXg Access Point is connected to.

Note: If your CD-ROM does not automatically launch, click Windows Start, Run, and type

D:\setup (or the appropriate letter of your CD-ROM drive) and click OK.

• The Installation CD Graphic User Interface (GUI) will appear on your screen. If prompted,

select your preferred language. You will be asked to read the license agreement. Read the

agreement and click Yes.

• Click Setup. Follow the on-screen instructions to install and launch the Detection Utility.

Step Three: Configure the Wireless MAXg Access Point

• Click Next when the Detection Utility launches.

• If you have multiple network adapters connected to the computer on which you are running

the Detection Utility, you will need to select the adapter that is connected to the access

point's network. Click Next.

• After the devices on your network are detected, determine which is your access point by

matching the LAN MAC addresses. The LAN MAC address of the access point is located on

the label on the bottom of the access point. If you do not see the LAN MAC address for your

access point, make sure it is connected properly and click Detect to scan your network

again. Select the LAN MAC address for your access point and click Next.

• On the final screen of the Detection Utility, write down the IP address that is listed for your

access point. You can use this address at a later time to directly access the Web User Inter-

3

face. Click Finish to launch the Web User Interface in a new browser window and exit the

Detection Utility.

• Click Start to begin the Setup Wizard procedure.

• Follow the on-screen instructions in the Setup Wizard to configure the basic connection set-

tings of the Wireless MAXg Access Point. For more detailed Setup Wizard instructions, refer

to the Installation section of the User Guide on the Installation CD-ROM.

Congratulations! You have finished installing your hardware and the necessary software.

You must configure your wireless network adapters to match the settings of the access point. You

should now be able to connect your wireless network adapters to the Wireless MAXg Access

Point. For troubleshooting and technical support information, refer to the Troubleshooting sec-

tion of this Guide or to the User Guide on the U.S. Robotics Installation CD-ROM.

Note: After you have completed the installation and configuration procedures, U.S. Robot-

ics recommends that you create a backup file of your settings in case you ever experience

some difficulties and want to restore your settings. Perform the following steps:

1. Launch a Web browser and access the Web User Interface.

2. You will be prompted to enter your user name and password. After entering your user name

and password, the Web User Interface will open.

3. Click the Device tab and then click Back Up in the Back Up Settings section. Refer to the

User Guide on the Installation CD-ROM for more information about this feature.

Reset Procedure

If you need to restore the factory default settings of the Wireless MAXg Access Point at any time,

press in and hold the RESET button for between five and ten seconds.

Warning: If you restore the factory default settings, the Wireless MAXg Access Point will

lose any custom settings.

Register your product

Register your product online at http://www.usr.com/productreg

!

4

Troubleshooting

I am unable to communicate with the Wireless MAXg Access Point.

Possible Solution:

Be certain that you have each Wireless MAXg PC Card, PCI Adapter, or USB Adapter set to Infra-

structure mode. Verify that you are using the same Network Name (SSID) and Security informa-

tion as the Wireless MAXg Access Point. Refer to your Wireless PC Card’s, PCI Adapter’s, or USB

Adapter’s documentation to determine how to change these settings.

Possible Solution:

Your Wireless MAXg Access Point may not have received a valid IP address for your network. If the

IP address is set to Dynamic, make sure you have your Wireless MAXg Access Point connected to

a DHCP server. If it is not connected to a DHCP server, your Wireless MAXg Access Point will not

receive an IP address and you will not be able to connect to it. If you use a static IP address, verify

that it is in the same subnet as your computer’s IP address. Refer to the LAN chapter of the Web

User Interface section in the User Guide for more information about changing the IP address.

Possible Solution:

Your Wireless MAXg Access Point may not be responding. Try unplugging the power supply and

then plugging it back in to reboot the Wireless MAXg Access Point.

Possible Solution:

Your Wireless MAXg Access Point may not be responding. Try restoring the factory default set-

tings of the Wireless MAXg Access Point to reactivate it. If you restore the factory default settings,

the Wireless MAXg Access Point will lose any custom settings. Press in and hold the RESET button

for between five and ten seconds. If you made any personal configuration settings, you will need

to make the changes again or restore your settings if you created a backup file.

The Wireless MAXg Access Point Detection Utility is not locating the correct Access

Point.

Possible Solution:

Verify that all the physical connections of the access point are securely connected.

Possible Solution:

If the Detection Utility does not locate the correct access point, click Detect to rescan the network.

Possible Solution:

If the correct access point is not located after you click Detect, perform the following steps:

1. The networking device that the access point is connected to probably has some form of Web

User Interface where you can view a client list. Refer to your networking device's documen-

tation to determine how to view this information.

2. When you find the client list, locate the access point by verifying the MAC address that is on

the bottom label of the access point and what is listed. Write down the IP address of the

access point for future reference.

5

3. Launch a Web browser, type in the IP address of the access point, and then press Enter. This

will open the Web User Interface of the access point. Verify that all the connection informa-

tion is correct for the network to which the access point is connected. If you cannot connect

to the access point, make sure all the connections are secure and correct.

My Wireless MAXg Access Point is not appearing when I scan for it with a wireless

adapter.

Possible Solution:

You may be on a computer that is physically too far away from the Wireless MAXg Access Point.

Try moving closer to the Wireless MAXg Access Point and repeating the scan procedure.

Possible Solution:

Connect your computer to the Wireless

MAX

g Access Point using a network cable. Open the Web

User Interface of the access point, click the Wireless tab, and make sure the Broadcast network

name checkbox is selected. If the Network name is not being broadcast, the access point will not

appear during a site survey scan. Disconnect the network cable and scan for the Wireless MAXg

Access Point.

My Wireless MAXg Access Point’s Web User Interface is not responding, but I can

still access the Internet.

Possible Solution:

In your Web browser, make sure you are entering the correct IP address of the access point.

Possible Solution:

If your Web User Interface stops responding, unplug and then plug back in the power supply of

the Wireless MAXg Access Point. This will reboot the Wireless MAXg Access Point.

Possible Solution:

If you are still unable to communicate with the Web User Interface, press in and hold the RESET

button for five to ten seconds. This will reset the Wireless MAXg Access Point to the factory

default settings. If you made any personal configuration settings, you will need to make the

changes again or restore your settings if you created a backup file.

My computer does not establish a wireless connection to the Wireless MAXg Access

Point after I changed the settings.

Possible Solution:

In the configuration utility for your wireless card or adapter, ensure that you are connecting to the

correct Wireless MAXg Access Point by verifying the WLAN MAC address. The WLAN MAC address

is located on the label on the bottom of the Wireless MAXg Access Point. Ensure that the correct

Pass phrase and encryption option are being used. If you changed the settings in the configura-

tion of the Wireless MAXg Access Point, you must also change the settings of every Wireless PC

Card, PCI Adapter, or USB Adapter attached to this network. The settings of the Wireless PC Cards,

PCI Adapters, or USB Adapters must match the new settings of the Wireless MAXg Access Point.

6

I am experiencing poor wireless link quality.

Possible Solution:

Low link quality or range can be caused by environmental interference, such as lead-based paint

and concrete walls. Try to move the antenna of the Wireless MAXg Access Point or to reposition

the wireless clients to improve the link quality.

Possible Solution:

Some electronic items, such as 2.4Ghz phones, may interfere with the wireless signal and affect

your wireless range and link quality. Try creating a wireless connection on a different channel.

Refer to the Wireless area in the Web User Interface section of the User Guide for more informa-

tion regarding changing your wireless settings.

The installation procedure did not begin when I inserted the Installation CD-ROM.

Possible Solution:

Some programs may keep the autolaunch feature of the Installation CD-ROM from beginning.

Close any open applications and reinsert the Installation CD-ROM.

The Wireless MAXg Access Point is not receiving any power.

Possible Solution:

Make sure the power supply of the Wireless MAXg Access Point is connected to the power jack on

the Access Point and to a standard power outlet.

I am using an operating system other than Windows and need to configure the Wire-

less MAXg Access Point.

Possible Solution:

The Wireless MAXg Access Point uses a Windows-based installation. Users of non-Windows oper-

ating systems should perform the following steps to configure the access point.

1. The networking device that the access point is connected to probably has some form of Web

User Interface where you can view a client list. Refer to your networking device's documen-

tation to determine how to view this information.

2. When you find the client list, locate the access point by verifying the LAN MAC address that

is on the bottom label of the access point and what is listed. Write down the IP address of

the access point for future reference.

3. Launch a Web browser, type in the IP address of the access point, and then press Enter. This

will open the Web User Interface of the access point. Verify that all the connection informa-

tion is correct for the network to which the access point is connected. If you cannot connect

to the access point, make sure all the connections are secure and correct.

7

Additional Support

Note: Your model number is 5451. You can find your serial number on the bottom label of the

Wireless MAXg Access Point and on the side of the package. Write your serial number down. If

you ever need to call our Technical Support department, you will need this number to receive

assistance.

1. Go to the User Guide on the Installation CD-ROM.

More configuration and advanced troubleshooting information is available in the User Guide

on the Installation CD-ROM.

2. Go to the Support section of the U.S Robotics Web site at www.usr.com

Many of the most common difficulties users experience have been addressed in the FAQ and

Troubleshooting Web pages for your specific product.

3. Submit your technical support question using an online form at http://www.usr.com/

emailsupport

4. Call the U.S. Robotics Technical Support department.

Technical questions about U.S. Robotics products can also be answered by technical support

specialists.

Country Voice Online Support Hours

United States & Canada (888) 216-2850 http://www.usr.com/emailsupport 8:00 A.M. - 6:00 P.M., M-F Central

Austria +43 07 110 900 116 http://www.usr.com/emailsupport/de 08:00 –18:00, M-F

Belgium (Flemish) +32 07 023 3545 http://www.usr.com/emailsupport/bn 08:00 –18:00, M-F

Belgium (French) +32 07 023 3546 http://www.usr.com/emailsupport/be 08:00 –18:00, M-F

Czech Republic http://www.usr.com/emailsupport/cz

Denmark +45 70 10 4030 http://www.usr.com/emailsupport/ea 08:00 –18:00, M-F

Finland +358 98 171 0015 http://www.usr.com/emailsupport/ea 08:00 –18:00, M-F

France +33 082 5070 693 http://www.usr.com/emailsupport/fr 08:00 –18:00, M-F

Germany +49 0180 567 1548 http://www.usr.com/emailsupport/de 08:00 –18:00, M-F

Hungary +49 0180 567 1548 http://www.usr.com/emailsupport/hu 09:00 –17:00, M-F

Ireland +353 1890 252 130 http://www.usr.com/emailsupport/uk 08:00 –18:00, M-F

Italy +39 848 80 9903 http://www.usr.com/emailsupport/it 08:00 –18:00, M-F

Luxembourg +352 342 080 8318 http://www.usr.com/emailsupport/be 08:00 –18:00, M-F

Middle East/Africa +44 870 844 4546 http://www.usr.com/emailsupport/me 09:00 –17:00, M-F

Netherlands +31 (0) 900 202 5857 http://www.usr.com/emailsupport/bn 08:00 –18:00, M-F

Norway +47 23 50 0097 http://www.usr.com/emailsupport/ea 08:00 –18:00, M-F

Poland http://www.usr.com/emailsupport/pl

Portugal +351 (0) 21 415 4034 http://www.usr.com/emailsupport/pt 08:00 –18:00, M-F

Russia +7 8 800 200 200 1 http://www.usr.com/emailsupport/ru 10:00 –18:00, M-F

Spain +34 902 11 7964 http://www.usr.com/emailsupport/es 08:00 –18:00, M-F

Sweden +46 (0) 77 128 1020 http://www.usr.com/emailsupport/ea 08:00 –18:00, M-F

Switzerland +41 0848 840 200 http://www.usr.com/emailsupport/de 08:00 –18:00, M-F

Turkey http://www.usr.com/emailsupport/tk

UAE +971 0800 877 63 http://www.usr.com/emailsupport/me 12:00-22:00 M-F

UK +44 0870 844 4546 http://www.usr.com/emailsupport/uk 08:00 –18:00, M-F

For current support contact information, go to the following Web site:

http://www.usr.com/support

For regulatory information and warranty information, see the User Guide on the U.S. Robotics

Installation CD-ROM.

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15

Informations supplémentaires sur l'assistance

Remarque : votre numéro de modèle est le 5451. Vous trouverez ce numéro de série sur

l'étiquette apposée à l'arrière du Wireless MAXg Access Point et sur le côté de la boîte. Notez

votre numéro de série. Vous en aurez besoin si vous devez appeler notre service d'assistance

technique.

1. Consultez le guide de l'utilisateur sur le CD-ROM d'installation.

Vous trouverez davantage de renseignements relatifs à la configuration et au dépannage

dans le guide de l'utilisateur du CD-ROM d'installation.

2. Allez à la section Support du site Web d'U.S Robotics à l'adresse : www.usr.com

Vous trouverez la réponse à la plupart des problèmes rencontrés par les utilisateurs dans

les pages Web FAQ et Dépannage consacrées à votre produit.

3. Posez votre question à l'assistance technique à l'aide du formulaire en ligne disponible à

l'adresse suivante : http://www.usr.com/emailsupport .

4. Appelez le service d’assistance technique d'U.S. Robotics.

Nos spécialistes peuvent aussi répondre à toutes les questions techniques concernant les

produits U.S. Robotics.

Pays Téléphone En ligne Horaires d'ouverture

Etats-Unis et Canada (888) 216-2850 http://www.usr.com/emailsupport de 8 h à 18 h, du L au V (heure du

Centre des Etats-Unis)

Autriche +43 07 110 900 116 http://www.usr.com/emailsupport/de de 8 h à 18 h, du L au V

Belgique (Flamand) +32 07 023 3545 http://www.usr.com/emailsupport/bn de 8 h à 18 h, du L au V

Belgique (Français) +32 07 023 3546 http://www.usr.com/emailsupport/be de 8 h à 18 h, du L au V

République tchèque http://www.usr.com/emailsupport/cz

Danemark +45 70 10 4030 http://www.usr.com/emailsupport/ea de 8 h à 18 h, du L au V

Finlande +358 98 171 0015 http://www.usr.com/emailsupport/ea de 8 h à 18 h, du L au V

France +33 082 5070 693 http://www.usr.com/emailsupport/fr de 8 h à 18 h, du L au V

Allemagne +49 0180 567 1548 http://www.usr.com/emailsupport/de de 8 h à 18 h, du L au V

Hongrie +49 0180 567 1548 http://www.usr.com/emailsupport/hu de 9 h à 17 h, du L au V

Irlande +353 1890 252 130 http://www.usr.com/emailsupport/uk de 8 h à 18 h, du L au V

Italie +39 848 80 9903 http://www.usr.com/emailsupport/it de 8 h à 18 h, du L au V

Luxembourg +352 342 080 8318 http://www.usr.com/emailsupport/be de 8 h à 18 h, du L au V

Moyen-Orient/Afrique +44 870 844 4546 http://www.usr.com/emailsupport/me de 9 h à 17 h, du L au V

Pays-Bas +31 (0) 900 202 5857 http://www.usr.com/emailsupport/bn de 8 h à 18 h, du L au V

Norvège +47 23 50 0097 http://www.usr.com/emailsupport/ea de 8 h à 18 h, du L au V

Pologne http://www.usr.com/emailsupport/pl

Portugal +351 (0) 21 415 4034 http://www.usr.com/emailsupport/pt de 8 h à 18 h, du L au V

Russie +7 8 800 200 200 1 http://www.usr.com/emailsupport/ru de 10 h à 18 h, du L au V

Espagne +34 902 11 7964 http://www.usr.com/emailsupport/es de 8 h à 18 h, du L au V

Suède +46 (0) 77 128 1020 http://www.usr.com/emailsupport/ea de 8 h à 18 h, du L au V

Suisse +41 0848 840 200 http://www.usr.com/emailsupport/de de 8 h à 18 h, du L au V

Turqui e http://www.usr.com/emailsupport/tk

EAU +971 0800 877 63 http://www.usr.com/emailsupport/me de 12 h à 22 h, du L au V

Royaume-Uni +44 0870 844 4546 http://www.usr.com/emailsupport/uk de 8 h à 18 h, du L au V

Pour obtenir les coordonnées les plus récentes de l'assistance technique, visitez le site Web

Pour obtenir plus d'informations sur les mentions légales et la garantie, reportez-vous au guide

de l'utilisateur figurant sur le CD-ROM d'installation U.S. Robotics.

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23

Zusätzlicher Support

Hinweis: Ihre Modellnummer lautet 5451. Die Seriennummer finden Sie auf dem Etikett auf der

Unterseite des Wireless MAXg Access Points und auf der Packungsseite. Notieren Sie sich die

Seriennummer. Sie benötigen diese Nummer, wenn Sie sich an unsere Support-Abteilung

wenden.

1. Lesen Sie in der Bedienungsanleitung auf der Installations-CD-ROM nach.

Genauere Informationen zu Konfiguration und Fehlerbehebung finden Sie in der

Bedienungsanleitung auf der Installations-CD.

2. Gehen Sie unter www.usr.com

zum Support-Bereich der U.S. Robotics-Website. Viele der häufigsten Probleme, denen

Benutzer begegnen können, werden im Bereich FAQs (Häufig gestellte Fragen) und auf den

Webseiten zur Fehlerbehebung für Ihr Produkt angesprochen.

3. Geben Sie Ihre Support-Anfrage in das Online-Formular auf

http://www.usr.com/emailsupport/de ein.

4. Wenden Sie sich an den Technischen Support von U.S. Robotics.

Technische Fragen zu U.S. Robotics-Produkten werden dort von Experten beantwortet.

Land Telefon Online Öffnungszeiten

USA und Kanada (888) 216-2850 http://www.usr.com/emailsupport 8:00 – 18:00 Uhr Ortszeit, Mo – Fr

Österreich +43 110 900 116 http://www.usr.com/emailsupport/de 8:00 – 18:00 Uhr, Mo – Fr

Belgien (Niederländisch) +32 70 233 545 http://www.usr.com/emailsupport/bn 8:00 – 18:00 Uhr, Mo – Fr

Belgien (Französisch) +32 70 233 545 http://www.usr.com/emailsupport/be 8:00 – 18:00 Uhr, Mo – Fr

Tschechische Republik http://www.usr.com/emailsupport/cz

Dänemark +45 70 10 4030 http://www.usr.com/emailsupport/ea 8:00 – 18:00 Uhr, Mo – Fr

Finnland +358 98 171 0015 http://www.usr.com/emailsupport/ea 8:00 – 18:00 Uhr Ortszeit, Mo – Fr

Frankreich +33 082 507 0693 http://www.usr.com/emailsupport/fr 8:00 – 18:00 Uhr, Mo – Fr

Deutschland +49 180 567 1548 http://www.usr.com/emailsupport/de 8:00 – 18:00 Uhr, Mo – Fr

Ungarn +49 1805671548 http://www.usr.com/emailsupport/hu 9:00 – 17:00 Uhr, Mo – Fr

Irland +353 1890-252-130 http://www.usr.com/emailsupport/uk 8:00 – 18:00 Uhr Ortszeit, Mo – Fr

Italien +39 848 80 9903 http://www.usr.com/emailsupport/it 8:00 – 18:00 Uhr, Mo – Fr

Luxemburg +352 342 080 8318 http://www.usr.com/emailsupport/be 8:00 – 18:00 Uhr, Mo – Fr

Nahost/Afrika +44 870 844 4546 http://www.usr.com/emailsupport/me 9:00 – 17:00 Uhr Ortszeit, Mo – Fr

Niederlande +31 900 202 5857 http://www.usr.com/emailsupport/bn 8:00 – 18:00 Uhr, Mo – Fr

Norwegen +47 23 50 0097 http://www.usr.com/emailsupport/ea 8:00 – 18:00 Uhr Ortszeit, Mo – Fr

Polen http://www.usr.com/emailsupport/pl

Portugal +351 21 415 4034 http://www.usr.com/emailsupport/pt 8:00 – 18:00 Uhr Ortszeit, Mo – Fr

Russland +7 8 800 200 200 1 http://www.usr.com/emailsupport/ru 10:00 –18:00 Uhr Ortszeit, Mo – Fr

Spanien +34 902 117 964 http://www.usr.com/emailsupport/es 8:00 – 18:00 Uhr, Mo – Fr

Schweden +46 77 128 1020 http://www.usr.com/emailsupport/ea 8:00 – 18:00 Uhr, Mo – Fr

Schweiz +41 848 840 200 http://www.usr.com/emailsupport/de 8:00 – 18:00 Uhr, Mo – Fr

Türkei http://www.usr.com/emailsupport/tk

VAE +971 800 877 63 http://www.usr.com/emailsupport/me 12:00 – 22:00 Uhr Ortszeit Mo – Fr

Großbritannien +44 870 844 4546 http://www.usr.com/emailsupport/uk 8:00 – 18:00 Uhr Ortszeit, Mo – Fr

Aktuelle Support-Adressen finden Sie stets auf der folgenden Website:

http://www.usr.com/support/.

Weitere Hinweise zu Vorschriften und Angaben zum Garantieumfang finden Sie in der

Bedienungsanleitung auf der U.S. Robotics Installations-CD-ROM.

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31

Ulteriore servizio di assistenza

Nota: il numero di modello è 5451. Il numero di serie è indicato sull'etichetta alla base di Wireless

MAXg Access Point e sul lato della confezione. Si consiglia di annotare il numero di serie, che sarà

necessario per ottenere l'assistenza del supporto tecnico.

1. Consultare la guida utente nel CD-ROM di installazione.

Per ulteriori informazioni sulla risoluzione di problemi e sulla configurazione, consultare la

guida utente contenuta nel CD-ROM di installazione.

2. Visitare la sezione relativa al supporto tecnico del sito Web di U.S. Robotics all'indirizzo

www.usr.com.

La maggior parte dei problemi riscontrati dagli utenti è trattata nelle pagine del sito Web

che riportano le domande frequenti (FAQ) e la risoluzione dei problemi per un dato

prodotto.

3. Inviare domande al reparto di assistenza tecnica utilizzando il modulo online alla pagina

http://www.usr.com/emailsupport .

4. Contattare l'assistenza tecnica di U.S. Robotics.

Il personale addetto all'assistenza è in grado di rispondere a quesiti di natura tecnica circa i

prodotti U.S. Robotics.

Paese Telefono Online Orario

Stati Uniti e Canada (888) 216-2850 http://www.usr.com/emailsupport 8:00 - 18:00, lun-ven

Austria +43 07 110 900 116 http://www.usr.com/emailsupport/de 8:00 - 18:00, lun-ven

Belgio (area fiamminga) +32 070 233 545 http://www.usr.com/emailsupport/bn 8:00 - 18:00, lun-ven

Belgio (area francese) +32 070 233 546 http://www.usr.com/emailsupport/be 8:00 - 18:00, lun-ven

Repubblica Ceca http://www.usr.com/emailsupport/cz

Danimarca +45 7010 4030 http://www.usr.com/emailsupport/ea 8:00 - 18:00, lun-ven

Finlandia +358 98 171 0015 http://www.usr.com/emailsupport/ea 8:00 - 18:00, lun-ven

Francia +33 082 507 0693 http://www.usr.com/emailsupport/fr 8:00 - 18:00, lun-ven

Germania +49 0180 567 1548 http://www.usr.com/emailsupport/de 8:00 - 18:00, lun-ven

Ungheria +49 0180 567 1548 http://www.usr.com/emailsupport/hu 9:00 – 17:00, lun-ven

Irlanda +353 1890 252 130 http://www.usr.com/emailsupport/uk 8:00 – 18:00, lun-ven

Italia +39 848 80 9903 http://www.usr.com/emailsupport/it 8:00 - 18:00, lun-ven

Lussemburgo +352 342 080 8318 http://www.usr.com/emailsupport/be 8:00 - 18:00, lun-ven

Medio Oriente e Africa +44 870 844 4546 http://www.usr.com/emailsupport/me 9:00 - 17:00, lun-ven

Paesi Bassi +31 (0) 900 202 5857 http://www.usr.com/emailsupport/bn 08:00 – 18:00, M-F

Norvegia +47 23 50 0097 http://www.usr.com/emailsupport/ea 8:00 - 18:00, lun-ven

Polonia http://www.usr.com/emailsupport/pl

Portogallo +351 (0)21 415 4034 http://www.usr.com/emailsupport/pt 8:00 - 18:00, lun-ven

Russia +7 8 800 200 200 1 http://www.usr.com/emailsupport/ru 10:00 – 18:00, M-F

Spagna +34 902 117 964 http://www.usr.com/emailsupport/es 8:00 - 18:00, lun-ven

Svezia +46 (0) 77 128 1020 http://www.usr.com/emailsupport/ea 8:00 - 18:00, lun-ven

Svizzera +41 0848 840 200 http://www.usr.com/emailsupport/de 8:00 - 18:00, lun-ven

Turchia http://www.usr.com/emailsupport/tk

Emirati Arabi Uniti +971 0800 877 63 http://www.usr.com/emailsupport/me 12:00 - 22:00 lun-ven

Regno Unito +44 0870 844 4546 http://www.usr.com/emailsupport/uk 8:00 – 18:00, lun-ven

Per informazioni aggiornate su come contattare l'assistenza tecnica, visitare il sito Web:

http://www.usr.com/support/.

Per informazioni su conformità e garanzia, consultare la guida utente sul CD-ROM di installazione

U.S. Robotics.

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39

Asistencia técnica adicional

Nota: El número de este modelo es 5451. Encontrará el número de serie en la etiqueta del

Wireless MAXg Access Point y en el lateral de la caja. Anótelo. Si alguna vez tiene que llamar a

nuestro servicio de asistencia técnica, necesitará este número para que le atiendan.

1. Consulte la Guía del usuario del CD de instalación.

Allí encontrará más información sobre resolución de problemas y configuración.

2. Consulte el apartado de asistencia técnica del sitio Web de U.S. Robotics www.usr.com.

La mayoría de los problemas que experimentan los usuarios aparecen en las páginas de

preguntas más frecuentes y solución de problemas del producto correspondiente.

3. Rellene el formulario en línea que encontrará en el sitio Web http://www.usr.com/

emailsupport para enviar sus dudas a nuestro equipo de asistencia técnica.

4. Llame al servicio de asistencia técnica de U.S. Robotics.

Nuestro personal de asistencia técnica atenderá sus consultas técnicas sobre productos

U.S. Robotics.

País Teléfono Internet Horario de asistencia

Estados Unidos y Canadá (888) 216-2850 http://www.usr.com/emailsupport De 8:00 a 18:00 (hora central), de

lunes a viernes

Austria +43 07 110 900 116 http://www.usr.com/emailsupport/de De 8:00 a 18:00, de lunes a viernes

Bélgica (flamenco) +32 07 023 3545 http://www.usr.com/emailsupport/bn De 8:00 a 18:00, de lunes a viernes

Bélgica (francés) +32 07 023 3546 http://www.usr.com/emailsupport/be De 8:00 a 18:00, de lunes a viernes

República Checa http://www.usr.com/emailsupport/cz

Dinamarca +45 70 10 4030 http://www.usr.com/emailsupport/ea De 8:00 a 18:00, de lunes a viernes

Finlandia +358 98 171 0015 http://www.usr.com/emailsupport/ea De 8:00 a 18:00, de lunes a viernes

Francia +33 082 5070 693 http://www.usr.com/emailsupport/fr De 8:00 a 18:00, de lunes a viernes

Alemania +49 0180 567 1548 http://www.usr.com/emailsupport/de De 8:00 a 18:00, de lunes a viernes

Hungría +49 0180 567 1548 http://www.usr.com/emailsupport/hu De 9:00 a 17:00, de lunes a viernes

Irlanda +353 1890 252 130 http://www.usr.com/emailsupport/uk De 8:00 a 18:00, de lunes a viernes

Italia +39 848 80 9903 http://www.usr.com/emailsupport/it De 8:00 a 18:00, de lunes a viernes

Luxemburgo +352 342 080 8318 http://www.usr.com/emailsupport/be De 8:00 a 18:00, de lunes a viernes

Oriente Medio/África +44 870 844 4546 http://www.usr.com/emailsupport/me De 9:00 a 17:00, de lunes a viernes

Países Bajos +31 (0) 900 202 5857 http://www.usr.com/emailsupport/bn De 8:00 a 18:00, de lunes a viernes

Noruega +47 23 50 0097 http://www.usr.com/emailsupport/ea De 8:00 a 18:00, de lunes a viernes

Polonia http://www.usr.com/emailsupport/pl

Portugal +351 (0) 21 415 4034 http://www.usr.com/emailsupport/pt De 8:00 a 18:00, de lunes a viernes

Rusia +7 8 800 200 200 1 http://www.usr.com/emailsupport/ru De 10:00 a 18:00, de lunes a viernes

España +34 902 11 7964 http://www.usr.com/emailsupport/es De 8:00 a 18:00, de lunes a viernes

Suecia +46 (0) 77 128 1020 http://www.usr.com/emailsupport/ea De 8:00 a 18:00, de lunes a viernes

Suiza +41 0848 840 200 http://www.usr.com/emailsupport/de De 8:00 a 18:00, de lunes a viernes

Turquí a http://www.usr.com/emailsupport/tk

Emiratos Árabes Unidos +971 0800 877 63 http://www.usr.com/emailsupport/me De 12:00 a 22:00, de lunes a viernes

Reino Unid +44 0870 844 4546 http://www.usr.com/emailsupport/uk De 8:00 a 18:00, de lunes a viernes

Si desea recibir información actualizada sobre los servicios de asistencia, visite el sitio Web:

http://www.usr.com/support.

Consulte la Guía del usuario del CD de instalación de U.S. Robotics para obtener información

sobre las condiciones de la garantía o la adecuación a las normas del sector.

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47

Extra ondersteuning

Opmerking: uw modelnummer is 5451. U vindt uw serienummer aan de onderzijde van het

Wireless MAXg Access Point en op de zijkant van de verpakking. Noteer uw serienummer. U hebt

dit nummer nodig wanneer u contact opneemt met onze Technische ondersteuning.

1. Ga naar de gebruikershandleiding op de installatie-cd.

In de gebruikershandleiding op de installatie-cd vindt u meer informatie over de

configuratie en het oplossen van problemen.

2. Ga naar het gedeelte Support (Ondersteuning) op de website van U.S Robotics op

www.usr.com

De meest voorkomende problemen waarmee gebruikers te maken krijgen, worden

besproken op de webpagina's FAQ (Veelgestelde vragen) en Troubleshooting (Problemen

oplossen) voor uw product.

3. Gebruik een online formulier op http://www.usr.com/emailsupport om ons uw technische

vraag toe te sturen.

4. Neem contact op met de afdeling Technische ondersteuning van U.S. Robotics.

Technische vragen over producten van U.S. Robotics kunnen ook worden beantwoord door de

specialisten van de afdeling Technische ondersteuning.

Land Telefoonnummer Online Openingstijden

Verenigde Staten

en Canada (888) 216-2850 http://www.usr.com/emailsupport 8.00 - 18.00 uur CST , maandag t/m

vrijdag

Oostenrijk +43 07 110 900 116 http://www.usr.com/emailsupport/de 8.00 - 18.00 uur, maandag t/m vrijdag

België (Vlaams) +32 (0)70 233 545 http://www.usr.com/emailsupport/bn 8.00 - 18.00 uur, maandag t/m vrijdag

België (Frans) +32 (0)70 233 546 http://www.usr.com/emailsupport/be 8.00 - 18.00 uur, maandag t/m vrijdag

Tsjechië http://www.usr.com/emailsupport/cz

Denemarken +45 70 10 4030 http://www.usr.com/emailsupport/ea 8.00 - 18.00 uur, maandag t/m vrijdag

Finland +358 98 171 0015 http://www.usr.com/emailsupport/ea 8.00 - 18.00 uur, maandag t/m vrijdag

Frankrijk +33 082 507 0693 http://www.usr.com/emailsupport/fr 8.00 - 18.00 uur, maandag t/m vrijdag

Duitsland +49 0180 567 1548 http://www.usr.com/emailsupport/de 8.00 -18.00 uur, maandag t/m vrijdag

Hongarije +49 0180 5671548 http://www.usr.com/emailsupport/hu 9.00 - 17.00 uur, maandag t/m vrijdag

Ierland +353 1890 252 130 http://www.usr.com/emailsupport/uk 8.00 - 18.00 uur, maandag t/m vrijdag

Italië +39 848 80 9903 http://www.usr.com/emailsupport/it 8.00 - 18.00 uur, maandag t/m vrijdag

Luxemburg +352 342 080 8318 http://www.usr.com/emailsupport/be 8.00 - 18.00 uur, maandag t/m vrijdag

Midden-Oosten/Afrika +44 870 844 4546 http://www.usr.com/emailsupport/me 9.00 - 17.00 uur, maandag t/m vrijdag

Nederland +31 (0) 900 202 5857 http://www.usr.com/emailsupport/bn 8.00 - 18.00 uur, maandag t/m vrijdag

Noorwegen +47 23 50 0097 http://www.usr.com/emailsupport/ea 8.00 - 18.00 uur, maandag t/m vrijdag

Polen http://www.usr.com/emailsupport/pl

Portugal +351 (0) 21 415 4034 http://www.usr.com/emailsupport/pt 8.00 - 18.00 uur, maandag t/m vrijdag

Rusland +7 8 800 200 200 1 http://www.usr.com/emailsupport/ru 10.00 - 18.00 uur, maandag t/m vrijdag

Spanje +34 902 11 7964 http://www.usr.com/emailsupport/es 8.00 - 18.00 uur, maandag t/m vrijdag

Zweden +46 (0) 77 128 1020 http://www.usr.com/emailsupport/ea 8.00 - 18.00 uur, maandag t/m vrijdag

Zwitserland +41 0848 840 200 http://www.usr.com/emailsupport/de 8.00 - 18.00 uur, maandag t/m vrijdag

Turkije http://www.usr.com/emailsupport/tk

VAE +971 0800 877 63 http://www.usr.com/emailsupport/me 12.00 - 22.00 uur, maandag t/m vrijdag

Groot-Brittannië +44 0870 844 4546 http://www.usr.com/emailsupport/uk 8.00 - 18.00 uur, maandag t/m vrijdag

Actuele contactgegevens vindt u op de website:

http://www.usr.com/support

Raadpleeg voor informatie over reglementen en garantie de gebruikershandleiding op de

installatie-cd van U.S. Robotics.

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