Lexmark MX710 Series User manual

Category
Laser/LED printers
Type
User manual

This manual is also suitable for

MX710 Series
User's Guide
September 2012 www.lexmark.com
Machine type(s):
7463
Model(s):
032, 096, 232, 296
Contents
Safety information.......................................................................................8
Learning about the printer.........................................................................10
Finding information about the printer....................................................................................................10
Selecting a location for the printer..........................................................................................................11
Printer configurations.............................................................................................................................12
Understanding the basic functions of the scanner..................................................................................14
Using the ADF and scanner glass.............................................................................................................15
Understanding the printer control panel....................................................16
Using the printer control panel...............................................................................................................16
Understanding the colors of the indicator and Sleep button lights........................................................16
Understanding the home screen.............................................................................................................17
Using the touch-screen buttons..............................................................................................................19
Setting up and using the home screen applications....................................21
Finding the IP address of the printer.......................................................................................................21
Finding the IP address of the computer..................................................................................................21
Accessing the Embedded Web Server.....................................................................................................22
Customizing the home screen.................................................................................................................22
Understanding the different applications...............................................................................................23
Activating the home screen applications................................................................................................23
Finding information about the home screen applications................................................................................23
Setting up Forms and Favorites ........................................................................................................................23
Setting up Card Copy ........................................................................................................................................24
Using MyShortcut .............................................................................................................................................25
Setting up Multi Send .......................................................................................................................................25
Setting up Scan to Network ..............................................................................................................................26
Setting up Remote Operator Panel...................................................................................................................27
Exporting and importing a configuration................................................................................................27
Additional printer setup.............................................................................29
Installing internal options........................................................................................................................29
Available internal options.................................................................................................................................29
Accessing the controller board .........................................................................................................................30
Installing a memory card ..................................................................................................................................33
Installing an optional card ................................................................................................................................35
Contents 2
Installing an Internal Solutions Port..................................................................................................................37
Installing a printer hard disk .............................................................................................................................42
Removing a printer hard disk............................................................................................................................48
Installing hardware options.....................................................................................................................50
Order of installation..........................................................................................................................................50
Installing optional trays ....................................................................................................................................50
Attaching cables......................................................................................................................................53
Setting up the printer software...............................................................................................................55
Installing the printer software ..........................................................................................................................55
Updating available options in the printer driver ..............................................................................................56
Networking..............................................................................................................................................57
Preparing to set up the printer on an Ethernet network..................................................................................57
Installing the printer on an Ethernet network ..................................................................................................57
Preparing to set up the printer on a wireless network.....................................................................................58
Connecting the printer to a wireless network using WiFi Protected Setup ....................................................59
Connecting the printer to a wireless network using the Embedded Web Server.............................................60
Changing port settings after installing a new network Internal Solutions Port................................................61
Setting up serial printing...................................................................................................................................62
Verifying printer setup............................................................................................................................63
Printing a menu settings page ..........................................................................................................................63
Printing a network setup page..........................................................................................................................63
Loading paper and specialty media............................................................64
Setting the paper size and type...............................................................................................................64
Configuring Universal paper settings......................................................................................................64
Loading the 250 or 550sheet tray........................................................................................................64
Loading the 2100sheet tray...................................................................................................................70
Loading the multipurpose feeder............................................................................................................76
Linking and unlinking trays......................................................................................................................80
Linking and unlinking trays ...............................................................................................................................80
Creating a custom name for a paper type ........................................................................................................81
Assigning a custom paper type .........................................................................................................................81
Paper and specialty media guide................................................................83
Paper guidelines......................................................................................................................................83
Paper characteristics.........................................................................................................................................83
Selecting paper .................................................................................................................................................84
Selecting preprinted forms and letterhead ......................................................................................................84
Using recycled paper and other office papers..................................................................................................84
Storing paper ....................................................................................................................................................86
Supported paper sizes, types, and weights.............................................................................................86
Supported paper sizes ......................................................................................................................................86
Contents 3
Supported paper types and weights.................................................................................................................87
Printing......................................................................................................89
Printing forms and a document...............................................................................................................89
Printing from a flash drive.......................................................................................................................90
Using specialty media..............................................................................................................................92
Printing confidential and other held jobs................................................................................................94
Printing information pages......................................................................................................................96
Canceling a print job................................................................................................................................96
Copying......................................................................................................98
Making copies.........................................................................................................................................98
Copying photos........................................................................................................................................99
Copying on specialty media.....................................................................................................................99
Customizing copy settings.....................................................................................................................100
Placing information on copies...............................................................................................................106
Canceling a copy job..............................................................................................................................106
Understanding the copy options...........................................................................................................107
E-mailing..................................................................................................110
Setting up the printer to e-mail.............................................................................................................110
Creating an e-mail shortcut...................................................................................................................111
E-mailing a document............................................................................................................................112
Customizing e-mail settings...................................................................................................................113
Canceling an e-mail...............................................................................................................................114
Understanding the e-mail options........................................................................................................114
Faxing......................................................................................................117
Setting up the printer to fax..................................................................................................................117
Sending a fax.........................................................................................................................................132
Creating shortcuts.................................................................................................................................135
Customizing fax settings........................................................................................................................135
Canceling an outgoing fax.....................................................................................................................137
Holding and forwarding faxes...............................................................................................................137
Understanding the fax options..............................................................................................................138
Scanning...................................................................................................141
Using Scan to Network..........................................................................................................................141
Contents 4
Scanning to an FTP address...................................................................................................................141
Scanning to a computer or flash drive..................................................................................................144
Understanding the scan options...........................................................................................................146
Understanding the printer menus............................................................149
Menus list..............................................................................................................................................149
Paper menu...........................................................................................................................................150
Reports Menu........................................................................................................................................161
Network/Ports menu.............................................................................................................................162
Security menu.......................................................................................................................................175
Settings menu........................................................................................................................................180
Help menu.............................................................................................................................................225
Saving money and the environment.........................................................226
Saving paper and toner.........................................................................................................................226
Using recycled paper ......................................................................................................................................226
Conserving supplies ........................................................................................................................................226
Saving energy........................................................................................................................................227
Using EcoMode..............................................................................................................................................227
Reducing printer noise....................................................................................................................................227
Adjusting Sleep mode .....................................................................................................................................228
Using Hibernate mode....................................................................................................................................229
Adjusting the brightness of the printer display ..............................................................................................229
Recycling................................................................................................................................................230
Recycling Lexmark products ...........................................................................................................................230
Recycling Lexmark packaging..........................................................................................................................230
Returning Lexmark cartridges for reuse or recycling......................................................................................230
Securing the printer..................................................................................232
Statement of Volatility..........................................................................................................................232
Erasing volatile memory........................................................................................................................232
Erasing nonvolatile memory................................................................................................................233
Erasing printer hard disk memory.........................................................................................................233
Configuring printer hard disk encryption..............................................................................................234
Finding printer security information.....................................................................................................235
Maintaining the printer............................................................................236
Cleaning the printer parts.....................................................................................................................236
Cleaning the printer ........................................................................................................................................236
Cleaning the scanner glass..............................................................................................................................237
Contents 5
Checking the status of parts and supplies.............................................................................................239
Checking the status of parts and supplies on the printer control panel.........................................................239
Checking the status of parts and supplies from the Embedded Web Server .................................................239
Estimated number of remaining pages.................................................................................................239
Ordering parts and supplies..................................................................................................................240
Using genuine Lexmark parts and supplies.....................................................................................................240
Ordering toner cartridges ...............................................................................................................................240
Ordering an imaging unit ................................................................................................................................241
Ordering a maintenance kit ............................................................................................................................241
Storing supplies.....................................................................................................................................242
Replacing supplies.................................................................................................................................243
Replacing the toner cartridge .........................................................................................................................243
Replacing the imaging unit .............................................................................................................................245
Moving the printer................................................................................................................................249
Before moving the printer ..............................................................................................................................249
Moving the printer to another location..........................................................................................................250
Shipping the printer ........................................................................................................................................250
Managing the printer...............................................................................251
Finding advanced networking and administrator information.............................................................251
Checking the virtual display...................................................................................................................251
Setting up email alerts.........................................................................................................................251
Viewing reports.....................................................................................................................................251
Configuring supply notifications from the Embedded Web Server.......................................................252
Restoring factory default settings.........................................................................................................253
Clearing jams............................................................................................254
Avoiding jams........................................................................................................................................254
Understanding jam messages and locations.........................................................................................255
[x]page jam, lift front cover to remove cartridge. [200–201]..............................................................257
[x]page jam, open upper rear door. [202]...........................................................................................260
[x]page jam, open upper and lower rear door. [231–234]..................................................................261
[x]page jam, remove standard bin jam. [203]......................................................................................263
[x]page jam, remove tray 1 to clear duplex. [235–239].......................................................................264
[x]page jam, open tray [x]. [24x]..........................................................................................................265
[x]page jam, clear manual feeder. [250]..............................................................................................266
[x]page jam, open automatic feeder top cover. [28y.xx].....................................................................268
Contents 6
Troubleshooting.......................................................................................269
Understanding printer messages..........................................................................................................269
Solving printer problems.......................................................................................................................286
Solving print problems..........................................................................................................................294
Solving copy problems..........................................................................................................................319
Solving fax problems.............................................................................................................................323
Solving scanner problems.....................................................................................................................329
Solving home screen applications problems.........................................................................................334
Embedded Web Server does not open.................................................................................................334
Contacting customer support................................................................................................................335
Notices.....................................................................................................336
Product information..............................................................................................................................336
Edition notice........................................................................................................................................336
Power consumption..............................................................................................................................341
Index........................................................................................................353
Contents 7
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer before moving it.
If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the
right side of the tray toward the front of the tray until it clicks into place.
Use the handholds located on both sides of the printer to lift it.
Make sure your fingers are not under the printer when you set it down.
Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Use only the telecommunications (RJ11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Safety information 8
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity tray and an input option, or more than
one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need
additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
SAVE THESE INSTRUCTIONS.
Safety information 9
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
Setup documentation—The setup documentation came
with the printer and is also available on the Lexmark Web
site at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The guides are
available on the Software and Documentation CD.
For updates, visit our Web site at
http://support.lexmark.com.
Instructions for:
Connecting the printer to an Ethernet network
Troubleshooting printer connection problems
Networking Guide—Open the Software and
Documentation CD, and then look for Printer and
Software Documentation under the Pubs folder. From
the list of publications, click the Networking Guide link.
Help using the printer software Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click
?
to view contextsensitive information.
Notes:
Help is automatically installed with the printer
software.
The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
Learning about the printer 10
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
Lexmark Support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the Support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact customer support so that they may
serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
Warranty information Warranty information varies by country or region:
In the US—See the Statement of Limited Warranty
included with this printer, or at
http://support.lexmark.com.
In other countries and regions—See the printed
warranty that came with your printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, then leave enough room for them also. It is important to:
Set up the printer near a properly grounded and easily accessible electrical outlet.
Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
Provide a flat, sturdy, and stable surface.
Keep the printer:
Clean, dry, and free of dust.
Away from stray staples and paper clips.
Away from the direct airflow of air conditioners, heaters, or ventilators.
Free from direct sunlight and humidity extremes.
Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature 40 to 43.3°C (-40 to 109.9°F)
Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 11
4
3
2
1
5
1 Right side 15 cm (6 in.)
2 Front 39.4 cm (15.5 in.)
3 Left side 15 cm (6 in.)
4 Rear 15 cm (6 in.)
5 Top 15 cm (6 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Floormounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a highcapacity tray and an input option, or more than
one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need
additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
Learning about the printer 12
Basic model
2
3
4
5
6
7
1
1 Automatic document feeder (ADF)
2 ADF tray
3 ADF bin
4 Standard bin
5 Printer control panel
6 100sheet multipurpose feeder
7 Standard 550sheet tray
Learning about the printer 13
Fully configured model
The following illustration shows the maximum number of optional trays that are supported by the printer. For more
information on other configurations, visit
www.lexmark.com/multifunctionprinters.
4
1
2
3
1 Optional 550sheet tray
2 Optional 250sheet trays
3 Caster base
4 Optional 2100sheet tray
When using optional trays:
Always use a caster base when the printer is configured with an optional 2100sheet tray.
The optional 2100sheet tray must always be at the bottom of a configuration.
A maximum of four optional trays may be configured with the printer.
The optional 250 and 550sheet trays may be installed in any order.
Understanding the basic functions of the scanner
Make quick copies or set the printer to perform specific copy jobs.
Send a fax using the printer control panel.
Send a fax to multiple fax destinations at the same time.
Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.
Scan documents and send them to another printer (PDF through an FTP).
Learning about the printer 14
Using the ADF and scanner glass
Automatic document feeder (ADF) Scanner glass
ABC
Use the ADF for multiplepage documents including two-
sided (duplex) pages.
Use the scanner glass for singlepage documents, book pages,
small items (such as postcards or photos), transparencies, photo
paper, or thin media (such as magazine clippings).
You can use the ADF or the scanner glass to scan documents.
Using the ADF
When using the ADF:
Load the document into the ADF tray faceup, short edge first.
Load up to 150 sheets of plain paper into the ADF tray.
Scan sizes from 76.2 x 127 mm (3 x 5 inches) wide to 216 x 635 mm (8.5 x 25 inches) long
Scan media weighs from 52 to 120 g/m
2
(14–32 lb).
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)
into the ADF tray. Place these items on the scanner glass.
Using the scanner glass
When using the scanner glass:
Place a document facedown on the scanner glass in the corner with the green arrow.
Scan or copy documents up to 216 x 355.6 mm (8.5 x 14 inches).
Copy books up to 25.3 mm (1 inch) thick.
Learning about the printer 15
Understanding the printer control panel
Using the printer control panel
1
@ ! .
2
A B C
3
D E F
4
G H I
5
J K L
6
M N O
7
P Q R S
8
T U V
9
W X Y Z
*
0
#
C
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9
Use the To
1 Display
View the printer status and messages.
Set up and operate the printer.
2 Home button Go to the home screen.
3 Sleep button Enable Sleep mode or Hibernate mode.
Do the following to wake the printer from Sleep mode:
Touch the screen or press any hard button.
Open a door or cover.
Send a print job from the computer.
Perform a poweron reset (POR) with the main power switch.
Attach a device to the USB port on the printer.
4 Keypad Enter numbers, letters, or symbols.
5 Start button Start a job, depending on which mode is selected.
6 Clear All / Reset button Reset the default settings of a function, such as copying, faxing, or scanning.
7 Cancel button Cancel all printer activity.
8 Indicator light Check the status of the printer.
9 USB port Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
Understanding the colors of the indicator and Sleep button
lights
The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition.
Understanding the printer control panel 16
Indicator light color and its corresponding printer status
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light color and its corresponding printer status
Sleep button light Printer status
Off The printer is idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is waking from or entering Hibernate mode.
Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in pulsing
pattern
The printer is in Hibernate mode.
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen
buttons and icons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to
messages.
Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and
active embedded solutions.
6
1
12
11
10
7
8
2 3 4 5
9
13
14
Touch To
1 Change Language Launch the Change Language popup window that lets you change the primary language of
the printer.
2 Copy Access the Copy menus and make copies.
3 Fax Access the Fax menus and send fax.
4 E-mail Access the E-mail menus and send emails.
Understanding the printer control panel 17
Touch To
5 FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server.
6 Arrows Scroll up or down.
7 Forms and Favorites Quickly find and print frequently used online forms.
8 Menu icon Access the printer menus.
Note: The menus are available only when the printer is in Ready state.
9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.
Note: The tree view supports only bookmarks created from this function, and not from any
other application.
10 USB Drive View, select, print, scan, or email photos and documents from a flash drive.
Note: This icon appears only when you return to the home screen while a memory card or
flash drive is connected to the printer.
11 Held Jobs Display all current held jobs.
12 Status/Supplies
Show a warning or error message whenever the printer requires intervention to continue
processing.
Access the messages screen for more information on the message, and how to clear it.
13 Tips Open a context-sensitive Help dialog.
14 Search held jobs Search for one or more of the following items:
User name for held or confidential print jobs
Job names for held jobs, excluding confidential print jobs
Profile names
Bookmark container or print job names
USB container or print job names for supported file types
Features
Feature Description
Menu trail line
Example:
Menus > Settings > Copy Settings >
Number of Copies
A menu trail line is located at the top of each menu screen. This feature shows the
path taken to arrive at the current menu.
Touch any of the underlined words to return to that menu.
Number of Copies is not underlined because it is the current screen. If you touch an
underlined word on the “Number of Copies” screen before the number of copies is
set and saved, then the selection is not saved, and it does not become the default
setting.
Attendance message alert
If an attendance message affects a function, then this icon appears and the red
indicator light blinks.
Understanding the printer control panel 18
Feature Description
Warning
If an error condition occurs, then this icon appears.
Status message bar
Show the current printer status such as Ready or Busy.
Show printer conditions such as Toner Low or Cartridge Low.
Show intervention messages so the printer can continue processing.
Printer IP address
Example:
123.123.123.123
The IP address of your network printer is located at the upper left corner of the
home screen and appears as four sets of numbers separated by periods. You can
use the IP address when accessing the Embedded Web Server so you can view and
remotely configure printer settings even when you are not physically near the
printer.
Using the touch-screen buttons
Note: Your home screen, icons, and buttons may vary, depending on your home screen customization settings,
administrative setup, and active embedded solutions.
7
6
3
4
1
5
2
Touch To
1 Arrows View a list of options.
2 Copy It Print a copy.
3 Advanced Options Select a copy option.
4 Home Go to the home screen.
5 Increase Select a higher value.
6 Decrease Select a lower value.
7 Tips Open a context-sensitive Help dialog.
Understanding the printer control panel 19
Other touch-screen buttons
Touch To
Accept
Save a setting.
Cancel
Cancel an action or a selection.
Exit a screen and return to the previous screen without saving changes.
Reset
Reset values on the screen.
Understanding the printer control panel 20
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Lexmark MX710 Series User manual

Category
Laser/LED printers
Type
User manual
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