Samsung U32D970Q User manual

UHD Monitor

User Manual

The color and the appearance may differ depending on the

product, and the specifications are subject to change without

prior notice to improve the performance.

U32D970

BN46-00430A-03

2

Table of contents

Before Using the Product

Copyright 5

Securing the Installation Space 6

Precautions for storage 6

Safety Precautions 6

Symbols 6

Cleaning 7

Electricity and Safety 7

Installation 8

Operation 10

Correct posture to use the product 12

Preparations

Checking the Components 13

Components 13

Parts 14

Front Buttons 14

Reverse Side 16

Installation 17

Installing a Wall-mount Kit or Desktop Stand 18

Adjusting the Product Tilt and Height 20

Rotating the Monitor Screen 20

Anti-theft Lock 21

MagicRotation Auto 22

Software Installation 22

Caution 22

Rotating the monitor 23

Caution 23

Using NCE(Natural Color Expert)

What is Monitor Calibration? 24

Supported calibrators 24

What is NCE (Natural Color Expert)? 25

NCE Program Installation/Uninstallation 25

Starting NCE (Natural Color Expert) 26

Connecting the Calibrator 26

Features of the NCE Program 27

Layout and Menu Items on the NCE

Home Screen 27

Layout and Menu Items on the

Uniformity Screen 28

Overview and Functions of the

Verification Screen 28

Starting Calibration 29

Connecting and Using a Source

Device

Before Connecting 34

Pre-connection Checkpoints 34

Connecting and Using a PC 34

Connection using a Dual-link DVI cable 34

Connection Using the HDMI Cable 35

Connection Using the DP Cable 35

Connecting to Headphones or Speakers 36

Connecting the Power 36

Tidying Up the Connected Cables 37

Connecting the Product to a PC as a

USB HUB 38

Connecting a PC to the Product 38

Utilizing the Product as a USB HUB 39

Driver Installation 40

Setting Optimum Resolution 40

Screen Setup

Color Mode 41

Configuring Color Mode (with a PC connected) 41

Configuring Color Mode (with AV connected) 42

Brightness 43

Configuring Brightness 43

Contrast 44

Configuring Contrast 44

Sharpness 45

Configuring Sharpness 45

Color 46

Configuring Color 46

Dual Color Mode 47

Configuring Dual Color Mode 47

3

Table of contents

Response Time 48

Configuring the Response Time 48

View Calibration Values 49

Viewing calibration settings 49

HDMI Black Level 50

Configuring the HDMI Black Level Settings 50

Reset Color Mode 51

Configuring Reset Color Mode 51

Screen Adjustment

Image Size 52

Changing the Image Size 52

H-Position & V-Position 54

Configuring H-Position & V-Position 54

PIP/PBP 55

Configuring PIP/PBP Mode 56

Configuring Size 57

Configuring Position 58

Configuring Sound Source 59

Configuring Source 61

Configuring Image Size 64

Configuring Contrast&Color 66

Coordinating OSD

Language 68

Configuring Language 68

Display Time 69

Configuring Display Time 69

Setup and Reset

Eco Saving 70

Configuring Eco Saving 70

USB Super Charging 71

Configuring USB Super Charging 71

PC/AV Mode 72

Configuring PC/AV Mode 72

DisplayPort Ver. 73

Configuring DisplayPort Ver. 73

Source Detection 74

Configuring Source Detection 74

Key Repeat Time 75

Configuring Key Repeat Time 75

Off Timer 76

Configuring Off Timer 76

Configuring Turn Off After 77

Reset All 78

Initializing Settings (Reset All) 78

Information Menu and Others

Information 79

Displaying Information 79

Configuring Brightness and Contrast in the

Initial Screen 80

Configuring Volume in the Initial Screen 80

Installing the Software

Easy Setting Box 81

Installing the Software 81

Removing the Software 81

Troubleshooting Guide

Requirements Before Contacting Samsung

Customer Service Center 82

Testing the Product 82

Checking the Resolution and Frequency 82

Check the following. 83

Q & A 86

4

Specifications

General 88

PowerSaver 91

Standard Signal Mode Table 92

Appendix

Contact SAMSUNG WORLD WIDE 94

Responsibility for the Pay Service(Cost to

Customers) 103

Not a product defect 103

A Product damage caused by customer's fault 103

Others 103

Correct Disposal 104

Correct Disposal of This Product (Waste Electrical &

Electronic Equipment) 104

Terminology 105

Table of contents

5

Copyright

The contents of this manual are subject to change without notice to improve quality.

Samsung Electronics owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.

Microsoft, Windows are registered trademarks of Microsoft Corporation.

VESA, DPM and DDC are registered trademarks of the Video Electronics Standards Association.

Ownership of all other trademarks is attributed to their due owner.

•

An administration fee may be charged if either

-

(a) an engineer is called out at your request and there is no defect in the product

(i.e. where you have failed to read this user manual).

-

(b) you bring the unit to a repair center and there is no defect in the product

(i.e. where you have failed to read this user manual).

•

The amount of such administration charge will be advised to you before any work or home visit is carried out.

Before Using the Product

Chapter 01

6

Securing the Installation Space

Ensure some space around the product for ventilation. An internal temperature rise may cause fire and

damage the product. Be sure to allow the amount of space as shown below or greater when installing

the product.

―

The exterior may differ depending on the product.

10 cm

Precautions for storage

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used

nearby.

―

Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product

(Service fee will be charged.)

Safety Precautions

Caution

RISK OF ELECTRIC SHOCK DO NOT OPEN

Caution : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. (OR BACK)

THERE ARE NO USER SERVICEABLE PARTS INSIDE.

REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside.

It is dangerous to make any kind of contact with any internal part of this product.

This symbol alerts you that important literature concerning operation and maintenance has been

included with this product.

Symbols

Warning

A serious or fatal injury may result if instructions are not followed.

Caution

Personal injury or damage to properties may result if instructions are not followed.

Activities marked by this symbol are prohibited.

Instructions marked by this symbol must be followed.

7

Cleaning

―

Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

―

Take the following steps when cleaning.

―

The following images are for reference only. Real-life situations may differ from what is shown in the

images.

1

Power off the product and computer.

2

Disconnect the power cord from the product.

―

Hold the power cable by the plug and do not touch the cable with

wet hands. Otherwise, an electric shock may result.

!

3

Wipe the monitor with a clean, soft and dry cloth.

•

Do not apply a cleaning agent that contains alcohol,

solvent, or surfactant to the monitor.

•

Do not spray water or detergent directly on the

product.

4

Wet a soft and dry cloth in water and wring thoroughly to clean the

exterior of the product.

5

Connect the power cord to the product when cleaning is finished.

6

Power on the product and computer.

Electricity and Safety

―

The following images are for reference only. Real-life situations may differ from what is shown in the

images.

Warning

Do not use a damaged power cord or plug, or a loose power socket.

•

An electric shock or fire may result.

Do not use multiple products with a single power socket.

•

Overheated power sockets may cause a fire.

Do not touch the power plug with wet hands. Otherwise, an electric shock

may result.

!

Insert the power plug all the way in so it is not loose.

•

An unsecure connection may cause a fire.

!

Connect the power plug to a grounded power socket (type 1 insulated

devices only).

•

An electric shock or injury may result.

8

Do not bend or pull the power cord with force. Be careful not to leave the

power cord under a heavy object.

•

Damage to the cord may result in a fire or electric shock.

Do not place the power cord or product near heat sources.

•

A fire or electric shock may result.

!

Clean any dust around the pins of the power plug or the power socket with

a dry cloth.

•

A fire may result.

Caution

Do not disconnect the power cord while the product is being used.

•

The product may become damaged by an electric shock.

!

Only use the power cord provided with your product by Samsung. Do not

use the power cord with other products.

•

A fire or electric shock may result.

!

Keep the power socket where the power cord is connected unobstructed.

•

The power cord must be disconnected to cut off power to the product

when an issue occurs.

!

Hold the plug when disconnecting the power cord from the power socket.

•

An electric shock or fire may result.

Installation

Warning

DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF

THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.

•

A fire may result.

Do not install the product in poorly ventilated spaces such as a bookcase or

closet.

•

An increased internal temperature may cause a fire.

!

Install the product at least 10cm away from the wall to allow ventilation.

•

An increased internal temperature may cause a fire.

!

Keep the plastic packaging out of the reach of children.

•

Children may suffocate.

9

Do not install the product on an unstable or vibrating surface (insecure shelf,

sloped surface, etc.)

•

The product may fall and become damaged and/or cause an injury.

•

Using the product in an area with excess vibration may damage the

product or cause a fire.

!

Do not install the product in a vehicle or a place exposed to dust, moisture

(water drips, etc.), oil, or smoke.

•

A fire or electric shock may result.

Do not expose the product to direct sunlight, heat, or a hot object such as a

stove.

•

The product lifespan may be reduced or a fire may result.

Do not install the product within the reach of young children.

•

The product may fall and injure children.

Edible oil, such as soybean oil, can damage or deform the product. Do not

install the product in a kitchen or near a kitchen counter.

Caution

!

Do not drop the product while moving.

•

Product failure or personal injury may result.

Do not set down the product on its front.

•

The screen may become damaged.

When installing the product on a cabinet or shelf, make sure that the

bottom edge of the front of the product is not protruding.

•

The product may fall and become damaged and/or cause an injury.

•

Install the product only on cabinets or shelves of the right size.

!

Set down the product gently.

•

Product failure or personal injury may result.

SAMSUNG

!

Installing the product in an unusual place (a place exposed to a lot of fine

dust, chemical substances, extreme temperatures or a significant presence

of moisture, or a place where the product will operate continuously for an

extended period of time) may seriously affect its performance.

•

Be sure to consult Samsung Customer Service Center if you want to

install the product at such a place.

10

Operation

Warning

There is a high voltage inside the product. Never disassemble, repair or

modify the product yourself.

•

A fire or electric shock may result.

•

Contact Samsung Customer Service Center for repairs.

!

Before moving the product, turn off the power switch and disconnect the

power cable and all other connected cables.

•

Damage to the cord may result in a fire or electric shock.

!

If the product generates abnormal sounds, a burning smell or smoke,

disconnect the power cord immediately and contact Samsung Customer

Service Center.

•

An electric shock or fire may result.

Do not let children hang from the product or climb on top of it.

•

Children may become injured or seriously harmed.

If the product is dropped or the outer case is damaged, turn off the power

switch and disconnect the power cord. Then contact Samsung Customer

Service Center.

•

Continued use can result in a fire or electric shock.

Do not leave heavy objects or items that children like (toys, sweets, etc.) on

top of the product.

•

The product or heavy objects may fall as children try to reach for the

toys or sweets resulting in a serious injury.

!

During a lightning or thunderstorm, power off the product and remove the

power cable.

•

A fire or electric shock may result.

!

Do not drop objects on the product or apply impact.

•

A fire or electric shock may result.

Do not move the product by pulling the power cord or any cable.

•

Product failure, an electric shock or fire may result from a damaged

cable.

!

GAS

If a gas leakage is found, do not touch the product or power plug. Also,

ventilate the area immediately.

•

Sparks can cause an explosion or fire.

Do not lift or move the product by pulling the power cord or any cable.

•

Product failure, an electric shock or fire may result from a damaged

cable.

11

!

Do not use or keep combustible spray or an inflammable substance near

the product.

•

An explosion or fire may result.

Ensure the vents are not blocked by tablecloths or curtains.

•

An increased internal temperature may cause a fire.

100

Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects

that burn easily (paper, matches, etc) into the product (via the vent or input/

output ports, etc).

•

Be sure to power off the product and disconnect the power cord

when water or other foreign substances have entered the product.

Then contact Samsung Customer Service Center.

•

Product failure, an electric shock or fire may result.

Do not place objects containing liquid (vases, pots, bottles, etc) or metallic

objects on top of the product.

•

Be sure to power off the product and disconnect the power cord

when water or other foreign substances have entered the product.

Then contact Samsung Customer Service Center.

•

Product failure, an electric shock or fire may result.

Caution

!

Leaving the screen fixed on a stationary image for an extended period of

time may cause afterimage burn-in or defective pixels.

•

Activate power-saving mode or a moving-picture screen saver if you

will not be using the product for an extended period of time.

-_-

!

Disconnect the power cord from the power socket if you do not plan on

using the product for an extended period of time (vacation, etc).

•

Dust accumulation combined with heat can cause a fire, electric shock

or electric leakage.

!

Use the product at the recommended resolution and frequency.

•

Your eyesight may deteriorate.

Do not hold the product upside-down or move it by holding the stand.

•

The product may fall and become damaged or cause an injury.

!

Looking at the screen too close for an extended period of time can

deteriorate your eyesight.

Do not use humidifiers or stoves around the product.

•

A fire or electric shock may result.

12

!

Rest your eyes for more than 5 minutes for every 1 hour of product use.

•

Eye fatigue will be relieved.

Do not touch the screen when the product has been turned on for an

extended period of time as it will become hot.

!

Store small accessories out of the reach of children.

!

Exercise caution when adjusting the product angle or stand height.

•

Your hand or finger may get stuck and injured.

•

Tilting the product at an excessive angle may cause the product to fall

and an injury may result.

Do not place heavy objects on the product.

•

Product failure or personal injury may result.

When using headphones or earphones, do not turn the volume too high.

•

Having the sound too loud may damage your hearing.

Correct posture to use the product

Use the product in the correct posture as follows:

•

Straighten your back.

•

Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at

the screen. Keep your eyes directly in front of the screen.

•

Adjust the angle so light does not reflect on the screen.

•

Keep your forearms perpendicular to your upper arms and level with the back of your hands.

•

Keep your elbows at about a right angle.

•

Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your

heels attached to the floor, and your arms lower than your heart.

13

Preparations

Chapter 02

Checking the Components

-

Contact the vendor where you

purchased the product if any

components are missing.

-

The appearance of the components and

items sold separately may differ from the

image shown.

-

Recommend to use the HDMI cable

and DP cable which is provided by the

supplier.

-

The optimal resolution may not be

available when using a non-high speed

HDMI or HDMI-DVI cable.

-

To display the screen using a supported

resolution, use the cables that came with

the product. You can also use DP or HDMI

cables that support UHD.

-

The Mini DP to DP gender changer may

not be provided, depending on the

model.

Components

―

Components may vary depending on the country.

Quick Setup Guide Warranty card

(Not available in some locations)

Regulatory guide Natural Color Expert Data Sheet

User manual DP cable (P. 35) Mini DP to DP gender (Optional)

HDMI cable (P. 35)

USB 3.0 cable (P. 38)

Power cable (P. 36) Wall-mount bracket Cleaning cloth (Optional)

14

Parts

Front Buttons

―

The color and shape of parts may differ from what is shown. Specifications are

subject to change without notice to improve quality.

Function Key Guide

Icons Description

Open or close the onscreen display (OSD) menu, or return to the parent menu.

When the initial screen is displayed, press any button on the front of the product to display

the Function Key Guide. With the Guide displayed, press

to display the on-screen

display menu.

When the Function Key Guide is displayed, press to set the Volume.

―

The Volume can be adjusted if the input source is DisplayPort1, DisplayPort2 or

HDMI.

Move to the upper or lower menu or adjust the value for an option on the OSD menu.

When the Function Key Guide is displayed, press to adjust the Brightness and

Contrast.

Confirm a menu selection.

Pressing the button when the OSD menu is not displayed will change the input

source (DVI, HDMI, DisplayPort1, DisplayPort2).

When PIP/PBP is set to On and the Function Key Guide is displayed, press

to set

the Source for PIP/PBP.

―

If you power on the product or change the input source by pressing the

button,

a message that shows the changed input source will appear at the top left corner of

the screen.

When the Function Key Guide is displayed, press to configure Color Mode settings.

―

For details on how to configure Color Mode settings, refer to "Color Mode(P. 41) ".

When the Function Key Guide is displayed, press to configure PIP/PBP settings.

―

For details on how to configure PIP/PBP settings, refer to "PIP/PBP( P. 55) ".

15

Icons Description

Turn the screen on or off.

The power indicator will be lit when the product is operating normally.

―

For details on the power-saving function, refer to “PowerSaver(P. 91)” in the product

specifications.

―

To reduce power consumption, it is best to remove the power cable when not using

the product for an extended period of time.

Function Key Guide

When a control button on the product is pressed, the Function Key Guide will be displayed

before the onscreen menu opens.

(The guide shows the function of the button pressed.)

To access the onscreen menu when the guide is displayed, press the corresponding

button again.

The Function Key Guide may vary depending on the function or product model.

Refer to the actual product.

16

Reverse Side

―

The color and shape of parts may differ from what is shown. Specifications are

subject to change without notice to improve quality.

―

To maximize the picture quality, a graphics card that supports the UHD

(3840x2160) resolution is recommended.

ON

Port Description

Connect the power cord for your monitor to the POWER IN port on the back of the

product.

Connects to a source device via a DVI cable.

―

UHD resolution (3840x2160 @ 30Hz) is available if a dual-link DVI cable is connected.

Connects to a source device using an HDMI cable or HDMI-DVI cable.

―

When an HDMI cable is connected, the product can display UHD resolution

(3840x2160 @ 30Hz).

―

The product does not support UHD resolution when an HDMI-DVI cable is connected.

Connects to a PC using a DP cable.

―

When a DP cable is connected, the product can display UHD resolution

(3840x2160 @ 60Hz).

Connect to an audio output device such as headphones.

Connects to a PC using a USB cable.

―

This port can only connect to a PC.

Connect to a USB device. Compatible with a USB cable version 3.0 or lower.

―

Source devices can be charged using these USB ports.

―

To use the USB Super Charging feature, go to Settings USB Super Charging and

set the USB port that will be used for fast charging to On.

The USB data transfer feature is not available when the USB Super Charging feature is

set to On.

―

High-speed charging is possible using the and ports only. These ports

charge devices faster than typical USB ports. The speed depends on the connected

devices.

17

Installation

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Caution

Take extra care to ensure your hand does not get stuck in the rotating area or the height adjustment area. This could injure your hand.

Do not put the hand below the stand body.

Do not hold the product upside down only by the stand.

18

Place a protective cloth or cushion on a flat surface.

Next, place the product with the face down on top of

the cloth or cushion.

Lift and detach the rear cover of the product in the

arrow direction.

Detach the cover from the back of the product in the

direction indicated by the arrows.

Unfasten the screw from the back of the product.

Lift and detach the stand.

Installing a Wall-mount Kit or Desktop Stand

―

The color and shape of parts may differ from what is shown. Specifications are subject to change

without notice to improve quality.

Before Installation

―

Power the product off and remove the power cable from the power socket.

19

Installing a Wall-mount Kit or Desktop Stand

2

4

1

3

- Attach the wall-mount kit or desktop stand here

- Wall-mount bracket

Align the grooves and tightly fasten the screws on the bracket on the product with the corresponding

parts on the wall-mount kit or desktop stand you want to attach.

―

Using a screw longer than the standard length can damage the internal components of the product.

―

The length of screws required for a wall mount that does not comply with the VESA standards may

vary depending on the specifications.

―

Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit

or desktop stand using excessive force. The product may get damaged or fall and cause personal

injury. Samsung shall not be held liable for any damage or injury caused by using improper screws or

attaching the wall-mount kit or desktop stand using excessive force.

―

Samsung shall not be held liable for any product damage or personal injury caused by using a

wallmount kit other than the one specified or from an attempt to install the wall-mount kit on your

own.

―

To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10 cm or

farther away from the wall.

―

Be sure to use a wall-mount kit that complies with the standards.

―

To install the product on a wall using the wall-mount kit, remove the stand.

20

Adjusting the Product Tilt and Height

―

The color and shape of parts may differ from what is shown. Specifications are subject to change

without notice to improve quality.

-30˚(+0,-2˚) ~ 30˚(+2˚,0)

-1.5˚(-1.5˚,+1.5˚) ~ 91.5˚(-1.5˚,+1.5˚)

130 mm ± 2.0 mm

-5˚(±2.0˚) ~ 20˚(±2.0˚)

•

The monitor tilt and height can be adjusted.

•

To avoid damage to the product when adjusting the tilt, push or pull the top area of the product at

the center while holding the top of the stand.

Rotating the Monitor Screen

You can rotate your monitor as shown below.

1 2 3

4 5 6

―

Adjust the screen following the arrow direction.

―

Rotate the screen in clockwise direction till it becomes completely vertical to the desktop.

―

Rotating the screen counterclockwise can damage the product. Rotating the screen when the

product is upright or when the height is not at the maximum can also damage the product.

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Samsung U32D970Q User manual

Samsung U32D970Q User manual

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