HP Chromebook 11 G8 Education Edition IDS Base Model User guide

Maintenance and Service Guide

HP Chromebook 11 G8 Education Edition

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

Bluetooth is a trademark owned by its proprietor

and used by HP Inc. under license. Chromebook

is a trademark of Google LLC. Intel and Celeron

are trademarks of Intel Corporation or its

subsidiaries in the U.S. and/or other countries.

SD Logo is a trademark of its proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: January 2020

Document Part Number: L89292-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on the computer.

To access the latest user guides, go to

http://www.hp.com/support, and follow

the instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise

using any software product preinstalled on

this computer, you agree to be bound by

the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return

the entire unused product (hardware

and software) within 14 days for a full refund

subject to the refund policy of the seller.

For any further information or to request a full

refund of the price of the computer, please

contact the seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits.

iii

iv Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 Components .............................................................................................................................................................................................. 3

Right side ................................................................................................................................................................................... 3

Left side ..................................................................................................................................................................................... 5

Display ........................................................................................................................................................................................ 6

Keyboard area ........................................................................................................................................................................... 7

touchpad ............................................................................................................................................................... 7

Bottom ....................................................................................................................................................................................... 8

Labels ......................................................................................................................................................................................... 9

3 Illustrated parts catalog ........................................................................................................................................................................ 11

Computer major components .............................................................................................................................................. 11

Display components .............................................................................................................................................................. 15

Miscellaneous parts ............................................................................................................................................................... 17

4 Removal and replacement procedures preliminary requirements ................................................................................................ 18

Tools required ......................................................................................................................................................................... 18

Service considerations .......................................................................................................................................................... 18

Plastic parts ........................................................................................................................................................ 18

Cables and connectors ..................................................................................................................................... 18

Drive handling .................................................................................................................................................... 19

Electrostatic discharge damage .......................................................................................................................................... 19

Packaging and transporting guidelines .............................................................................................................................. 20

Workstation guidelines .......................................................................................................................................................... 21

Equipment guidelines ............................................................................................................................................................ 21

5 Removal and replacement procedures .............................................................................................................................................. 23

Component replacement procedures ................................................................................................................................. 23

Keyboard/top cover ........................................................................................................................................... 23

Touchpad cable .................................................................................................................................................. 27

Touchpad ............................................................................................................................................................ 28

Speakers ............................................................................................................................................................. 30

Battery ................................................................................................................................................................. 31

WLAN module .................................................................................................................................................... 33

Connector board cables .................................................................................................................................... 35

v

Connector board ................................................................................................................................................ 36

System board ..................................................................................................................................................... 38

Power cable ........................................................................................................................................................ 41

Display assembly ............................................................................................................................................... 42

6 Specications .......................................................................................................................................................................................... 51

Computer specications ........................................................................................................................................................ 51

7 Backing up, resetting, and recovering ................................................................................................................................................. 53

Backing up ............................................................................................................................................................................... 53

Resetting ................................................................................................................................................................................. 53

Recovering ............................................................................................................................................................................... 53

Installing the Chromebook Recovery Utility .................................................................................................. 54

Creating recovery media .................................................................................................................................. 54

Recovering the Chrome operating system .................................................................................................... 54

Setting up your computer after a reset or recovery ......................................................................................................... 55

Erase and reformat the recovery media ............................................................................................................................ 55

8 Power cord set requirements ............................................................................................................................................................... 56

Requirements for all countries ............................................................................................................................................ 56

Requirements for specic countries and regions ............................................................................................................. 57

9 Recycling .................................................................................................................................................................................................. 59

Index ............................................................................................................................................................................................................. 60

vi

1 Product description

Table 1-1 Product description

Category Description

Product Name HP Chromebook 11 G8 Education Edition

Processor ● Intel® Celeron™ N4120 1.1 GHz (SC turbo up to 2.6 GHz) quad core processor (4.0 MB L2 cache,

2400 MHz FSB, 6 W)

● Intel Celeron N4100 1.1 GHz (SC turbo up to 2.4 GHz) quad core processor (4.0 MB L2 cache,

2400 MHz FSB, 6 W)

● Intel Celeron N4020 1.1 GHz (SC turbo up to 2.8 GHz) dual core processor (4.0 MB L2 cache,

2400 MHz FSB, 6 W)

● Intel Celeron N4000 1.1 GHz (SC turbo up to 2.6 GHz) dual core processor (4.0 MB L2 cache,

2400 MHz FSB, 6 W)

Chipset Intel integrated with soldered-on-circuit (SoC) processor

Panel ● 11.6-inch, high-denition (HD) (1366×768), antiglare, white light emitting diode (WLED), UWVA,

liquid crystal display (LCD), eDP 1.2 without PSR, 50, slim touchscreen display; typical brightness:

220 nits

● 11.6-inch, HD (1366×768), antiglare, WLED, UWVA, LCD, eDP, 50, slim non-touchscreen display;

typical brightness: 220 nits

● 11.6-inch, HD (1366×768), antiglare, WLED, SVA, LCD, eDP, 45, slim non-touchscreen display;

typical brightness: 220 nits

Memory Support for the following:

LPDDR4-4266, 0.6 V, non-upgradeable, on-board system memory in 16-GB conguration

LPDDR4-3733, 1.1 V, non-upgradeable, on-board system memory in 16-GB and 8-GB congurations

Storage Embedded Multimedia Controller (eMMC): Supports MO-276 MMC v 5.0 in 64-, 32-, and 16-

GB congurations

Audio and video Fixed (no tilt), 720p HD WKCD camera integrated into display assembly

Single microphone with appropriate echo-cancellation, noise-suppression software

Dual speakers

Wireless Integrated wireless local area network (WLAN) with two built-in antennas

Support for the Intel 9560 ac 2×2 +Bluetooth 5.0

®

MU-MIMO M.2 2230 non-vPro MIPI

+BRI WW WLAN module

Keyboard/pointing devices Island-style, spill-resistant, textured standard notebook keyboard in chalkboard gray and pebble gray

nish

Island-style, spill-resistant, textured standard notebook keyboard in dark sage green and sage green

nish

Touchpad

Power requirements Supports a 2-cell, 47.36-WHr, 6.15-AHr, Li-ion battery

Supports a 45-W, AC adapter (non-PFC, standard USB Type-C, straight connector)

1

Table 1-1 Product description (continued)

Category Description

Supports a 1-meter C5 power cord

Operating system Preinstalled: Chrome64

Serviceability End user replaceable parts: AC adapter

2 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where

they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects

an optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a

headset. For additional safety information, see the Regulatory,

Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(2) MicroSD™ memory card reader Reads optional memory cards that enable you to store,

manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from

the memory card reader.

(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(4) AC adapter and battery light ● White: The AC adapter is connected and the battery

is fully charged.

● Amber: The AC adapter is connected and the battery

is charging.

Right side 3

Table 2-1 Right-side components and their descriptions (continued)

Component Description

● Blinking amber: The battery has an error.

● O: The battery is not charging.

(5) USB Type-C power connector and super

speed port

Connects an AC adapter that has a USB Type-C connector,

supplying power to the computer and, if needed, charging

the computer battery.

– and –

Connects a USB device that has a Type-C connector, such as a

cell phone, camera, activity tracker, or smartwatch, and

provides data transfer.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort™ output.

NOTE: Cables, adapters, or both (purchased separately) may

be required.

4 Chapter 2 Components

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) Nano security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled

or stolen.

(2) USB Type C Power Connector and Super Speed

port.

Connects an AC adapter that has a USB Type-C connector,

supplying power to the computer and, if needed, charging

the computer battery.

– and –

Connects a USB device that has a Type-C connector, such as a

cell phone, camera, activity tracker, or smartwatch, and

provides data transfer.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

NOTE: Cables, adapters, or both (purchased separately) may

be required.

(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

Left side 5

Display

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, and record still images.

(4) Internal microphone Record sound.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide, go to http://www.hp.com/support, type HP Documentation in the taskbar search box, and then select

HP Documentation.

6 Chapter 2 Components

Keyboard area

touchpad

Table 2-4 Touchpad components and their descriptions

Component Description

Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.

Keyboard area 7

Bottom

Table 2-5 Bottom components and their descriptions

Components Description

Speaker vents Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle

on and o during routine operation.

8 Chapter 2 Components

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems

or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,

inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information

before you contact support.

Your service label will resemble one of the following examples. Refer to the illustration that most closely

matches the service label on your computer.

Table 2-6 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-7 Service label components

Component

(1) HP product name

(2) Product ID

Labels 9

Table 2-7 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

10 Chapter 2 Components

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow

the on-screen instructions.

Computer major components

Computer major components 11

Table 3-1 Major component spare part information

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display components on page 15.

(2) Keyboard/top cover in chalkboard gray nish (includes keyboard cable):

For use in Belgium L90338-A41

For use in Brazil L90338-201

For use in Canada L90338-DB1

For use in the Czech Republic and Slovakia L90338-FL1

For use in Denmark, Finland, and Norway L90338-DH1

For use in France L90338-051

For use in Germany L90338-041

For use in Israel L90338-BB1

For use in Italy L90338-061

For use in Latin America L90338-161

For use in the Netherlands L90338-B31

For use in Portugal L90338-131

For use in Romania L90338-271

For use in Russia L90338-251

For use in Saudi Arabia L90338-171

For use in South Korea L90338-AD1

For use in Spain L90338-071

For use in Switzerland L90338-BG1

For use in Taiwan L90338-AB1

For use in Thailand L90338-281

For use in Turkey L90338-141

For use in the United Kingdom L90338-031

For use in the United States L90338-001

Keyboard/top cover in dark sage gray nish (includes keyboard cable):

For use in Belgium L90339-A41

For use in Brazil L90339-261

For use in Canada L90339-DB1

For use in the Czech Republic and Slovakia L90339-FL1

For use in Denmark, Finland, and Norway L90339-DH1

For use in France L90339-051

For use in Germany L90339-041

12 Chapter 3 Illustrated parts catalog

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

For use in Israel L90339-BB1

For use in Italy L90339-061

For use in Latin America L90339-161

For use in the Netherlands L90339-B31

For use in Portugal L90339-131

For use in Romania L90339-271

For use in Russia L90339-251

For use in Saudi Arabia L90339-171

For use in South Korea L90339-AD1

For use in Spain L90339-071

For use in Switzerland L90339-BG1

For use in Taiwan L90339-AB1

For use in Thailand L90339-281

For use in Turkey L90339-141

For use in the United Kingdom L90339-031

For use in the United States L90339-001

(3a) Touchpad:

In chalkboard gray nish L89789-001

In dark sage gray nish L89790-001

(3b) Touchpad cable (included in the Cable Kit, spare part number L89767-001)

(3c) Touchpad bracket L89791-001

(4) Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro WLAN module L41693-005

WLAN bracket (not illustrated) M00452-001

(5a) Connector board (includes audio jack and USB port) L89792-001

(5b) Left-side I/O bracket L89793-001

(5c) Right-side I/O bracket L89793-001

(6a) Connector board high-speed cable (included in the Cable Kit, spare part number L89767-001)

(6b) Connector board low-speed cable (included in the Cable Kit, spare part number L89767-001)

(6c) Power cable (included in the Cable Kit, spare part number L89767-001)

(7) System board (includes processor, heat sink, and replacement thermal material):

Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 64 GB of eMMC system

storage, and the Google Chrome operating system

L89782-001

Equipped with an Intel Celeron N4120 processor, 8 GB of system memory, 32 GB of eMMC system

storage, and the Google Chrome operating system

L89781-001

Computer major components 13

Table 3-1 Major component spare part information (continued)

Item Component Spare part number

Equipped with an Intel Celeron N4120 processor, 4 GB of system memory, 32 GB of eMMC system

storage, and the Google Chrome operating system

L89780-001

Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 64 GB of eMMC system

storage, and the Google Chrome operating system

L89779-001

Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 32 GB of eMMC system

storage, and the Google Chrome operating system

L89778-001

Equipped with an Intel Celeron N4020 processor, 4 GB of system memory, 16 GB of eMMC system

storage, and the Google Chrome operating system

L89777-001

(8) Battery (2-cell, 47.36-WHr, 6.15-AHr, Li-ion; includes cable) L75783-005

Battery bracket (not illustrated) L98587-001

Battery tape (not illustrated) L14905-001

(9) Speakers (include left and right speakers, cables, and 2 rubber isolators) L89788-001

(10) Bottom cover:

In chalkboard gray nish L89764-001

In dark sage gray nish L89765-001

14 Chapter 3 Illustrated parts catalog

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