Arris 1000548 User manual

Wi-Fi Cable Modem

SBG6950AC2

SBG7400AC2

SBG7600AC2

QUICK START GUIDE

2

What’s in the Box

Wi-Fi Cable Modem

SBG6950AC2

SBG7400AC2

SBG7600AC2

Power Adapter

Ethernet Cable

Soware License

& Warranty Card

Support

Information

Card

Quick Start Guide

SBG6950AC2

SBG7400AC2

SBG7600AC2

3

Introduction

Status Indicators

Let’s Get Started

Set Up Your Wi-Fi Network Connection

3.1 Download ARRIS SURFboard® Manager

3.2 Connect Using Your Mobile Device

Download McAfee™ Secure Home Internet

Web Manager

4

7

14

22

25

1

3

2

4

5

4

1

Status Indicators

5

5 GHz wireless connection is

made between the Wi-Fi cable

modem and your Wi-Fi device

2.4 GHz wireless connection is

made between the Wi-Fi cable

modem and your Wi-Fi device

Wi-Fi cable modem is

connected to the network

Upstream (Send) and

Downstream (Receive) status

Power is properly connected

to the Wi-Fi cable modem

On

Flash

Note: Detailed LED status information is available online in the

SURFboard SBG6950AC2, SBG7400AC2, & SBG7600AC2 User

Guide at the ARRIS Support website, www.arris.com/selelp.

Front Panel LEDs

Power

Send

Receive

Online

2.4 GHz

Wireless

5 GHz

Wireless

6

This SURFboard device is a combination DOCSIS 3.0

cable modem and four-port Ethernet router with Wi-Fi.

It uses DOCSIS 3.0 technology to provide ultra

high-speed Internet access on your Wi-Fi home or small

business network.

Using the connection capabilities of the Wi-Fi cable

modem, you can connect your computer and other

network-enabled devices via the four Ethernet ports or

the 2.4 GHz and 5 GHz Wi-Fi connections. The Wi-Fi

cable modem connects to the existing coaxial cable

connection in your home.

Note: For Internet connections, you need a cable

service connection with a cable Internet Service

Provider. The SBG6950AC2, SBG7400AC2, and

SBG7600AC2 will not work with DSL or satellite

Internet service.

7

Let’s Get Started

2

8

Connect the coaxial cable (not included) from the

cable wall outlet or RF splier to the Cable connector

on the rear of your Wi-Fi cable modem.

A

Tighten the

connector by hand.

9

Connect the Ethernet cable to any Ethernet port on

the rear of your Wi-Fi cable modem and the Ethernet

port on your PC or laptop.

B

10

Connect the power adapter to the Power port on the

rear of your Wi-Fi cable modem, then plug it into an

electrical wall outlet that is not controlled by a wall

switch.

C

Your Wi-Fi cable modem

will automatically power

ON when the power

adapter is connected.

11

Check the front panel LEDs on your Wi-Fi cable

modem. Aer a brief pause, the ﬁrst three LEDs

should light up SOLID blue.

D

The 2.4 GHz and 5 GHz Wireless

LEDs will light up SOLID when Wi-Fi

connectivity is available and ready.

Power

Send/Receive

Online

2.4 GHz Wireless

5 GHz Wireless

12

Make sure you have the Wi-Fi cable modem model

name (SBG6950AC2, SBG7400AC2, or

SBG7600AC2), HFC MAC ID, and Serial Number

(S/N) listed on the modem label located on the

boom of your Wi-Fi cable modem or aached in the

Wi-Fi Cable Modem Label section at the end of this

document.

Note: For Comcast subscribers, please visit

xﬁnity.com/activate before calling Comcast or

ARRIS. If there is an issue with the activation, please

call Comcast: 1-800-Xﬁnity (1-800-934-6489).

Make sure you have your Comcast XFINITY account

number, account phone number, and login information

(your email address or user name and password).

13

E

Verify Wi-Fi cable modem connectivity by accessing

the Internet on your connected PC or laptop.

Visit any public webpage such as www.suroard.com.

If the website fails to open, please contact your service

provider to set up your Internet service or activate your

Wi-Fi cable modem.

14

Set Up Your Wi-Fi

Network Connection

3

Choose one of the following options:

3.1 Download ARRIS SURFboard® Manager

3.2 Connect using your mobile device

15

3.1

Download the iOS or Android version of the ARRIS

SURFboard Manager Mobile App for your iOS or

Android mobile device to set up your Wi-Fi home or

small business network connection.

Download ARRIS SURFboard® Manager Mobile App

16

A

Use the ARRIS SURFboard Manager mobile app (see

page 17) or the Web Manager for your SBG6950AC2,

SBG7400AC2, or SBG7600AC2 (see page 26) to

set the same network name and password, if you

are replacing the router or Wi-Fi cable modem in an

existing Wi-Fi network. This will ensure that your

Wi-Fi devices will automatically connect to your new

SBG6950AC2, SBG7400AC2, or SBG7600AC2

Wi-Fi network.

17

B

Download the ARRIS SURFboard Manager mobile

app from the Apple App Store or Google Play Store.

Scan the QR code to download the mobile app on your

iOS or Android mobile device:

Open the ARRIS SURFboard Manager mobile app and

follow the prompts to conﬁgure your SBG6950AC2,

SBG7400AC2, or SBG7600AC2.

18

3.2

Connect using your mobile device

Some of the selections used in this procedure may

vary slightly depending on your mobile device and

operating system. Please make sure to select the

most applicable selections on your mobile device.

!

19

A

Access the Seings screen on your mobile device and

then select: Wi-Fi, Wireless, or Connections.

Check thatWi-FiorWirelessis set to ON.

For iOS devices, you may have to enter a password

and then selectJOIN.

20

B

Select the SBG6950AC2, SBG7400AC2, or

SBG7600AC2 Wi-Fi network from the list of

available Wi-Fi networks.

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