USER GUIDE
MITEL 200
SUPERSET 420
Rev. 2/02
2
TO ANSWER AN INCOMING CALL
☎ Lift handset of ringing telephone
or
☎ Press flashing line button
TO PLACE AN OUTGOING CALL
☎ Dial outside access code [9]
☎ Dial number you wish to call
TO PLACE AN INTERNAL CALL
☎ Dial extension number
TO PLACE A CALL ON HOLD
☎ With a call on the line, press HOLD
To reconnect with caller:
☎ Press the flashing line button
TO PICK UP A CALL ON HOLD AT ANOTHER EXTENSION
☎ Lift handset or press SPEAKER
☎ Press HOLD PICK UP
☎ Dial extension number of where caller is on hold
TO PICK UP A CALL RINGING AT ANOTHER EXTENSION
☎ Lift handset or press SPEAKER
☎ Press RING PICK UP
☎ Dial extension number of ringing telephone
3
TO TRANSFER A CALL
☎ With a call on the line, press TRANS/CONF
☎ Dial destination extension number
☎ Announce call (if desired)
☎ Press RELEASE to transfer call
or
☎ Press CANCEL to return to caller
TO PLACE YOUR PHONE IN DO-NOT-DISTURB
☎ Press DO NOT DISTURB button
(The line appearance for the key turns on)
TO CANCEL
☎ Press DO NOT DISTURB button
(The line appearance for the key turns off)
TO CONFERENCE CALL
☎ With a call on the line, press TRANS/CONF
☎ Dial second party (internal or external)
☎ Press TRANS/CONF to bring all parties together
Options before conferencing:
TRADE to switch between split parties
SPLIT to split conference
TO INITIATE A CALLBACK
☎ If you dial an extension and receive a busy signal or
no answer, press CALL ME BACK
(Your phone will ring you back when that extension becomes
available. After you pick up your ringing telephone, the system
will call the extension you wanted to call back.)
4
TO PROGRAM SPEED DIAL
☎ Press SUPERKEY
☎ Press NO until you get to personal key
☎ Press YES
☎ Select PERSONAL KEY
☎ Dial [9] and the telephone number
or
☎ Dial extension number
☎ Press SAVE
TO FORWARD YOUR TELEPHONE
☎ Without picking up the handset, press SUPERKEY
☎ Press MORE
☎ Press FORWARDING
Follow screen prompts:
Always
No Answer Only
Busy Only
No Answer/Busy
I am Here
TO CANCEL I AM HERE
☎ Pick up handset, press #1
ADDITIONAL SUPERKEY OPTIONS
Advisory Msg. - Allows you to leave an advisory
message on your phone for internal callers
Music - Turns background music on/off
DND – Do Not Disturb
Ringer Adjust - Sets pitch and volume of your phone by
following prompts and using volume arrows on your phone
Language - Allows you to change prompts to Spanish,
French, or English
5
Repartee Voicemail
How to Activate Your New Mailbox
At your own phone dial the Voicemail extension number or
press Vmail:
Your answer to the questions will be
1 for YES or 2 for NO
The system will ask you to record or enter the following:
• Your Recorded Name (First and Last Name)
Press * key when you are finished recording
• Directory (1 for Yes)
• Standard Greeting (Main Mailbox Greeting)
Press * key when you are finished recording
• Security Code (3 - 10 digits)
Wait until you hear your voicemail ask you. If you are
satisfied with these settings, press 1 for yes?
When the Voicemail says GREAT! Your voicemail is now
setup. Hang up, your voicemail is now setup and ready to
be used.
Sample Greetings:
Hello. You have reached the voicemail box of ________.
Please leave your name, number & short message and I
will call you back as soon as possible. If you need
immediate assistance you can press ‘0’ now. To bypass
this greeting in the future press the star key.
Hello. You have reached the desk of _____________.
Please leave your name, number & short message and I
will call you back as soon as possible. If you need
immediate assistance you can press (ext. #) now. To
bypass this greeting in the future press the star key.
6
Repartee Short Cuts
Check New Messages
4
While Message is playing
3 Skip to end of message
4 Slower playback
5 Soft/loud
6 Faster playback
7 Back up (by 4 seconds)
8 Pause
9 Forward (by 4 seconds)
* Save as new
After Message has played
4 Reply
5 Check next message
6 Delete
7 Archive
8 Timestamp
9 Redirect
0 Save as New
# Repeat the message
Leave Messages 5 + voicemail #
Edit the message 4 Press ## to spell name
Special Delivery 5 or Group
Address to others 6 Record message then
Send the message 7 press *
Review Old Messages 6
Same options as new messages
Setup Options
7
Switch Greeting 45
Edit Standard Greeting 46
Edit Alternate Greeting 47
Groups 5
Change Security Code 74
Change Recorded Name 75
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