Highpoint RocketStor 6421TS User manual

Brand: Highpoint

Model: RocketStor 6421TS

Category: RAID controllers

Type: User manual

RocketStor 6421TS

User Manual

August 30, 2016

Revision 1.00

HighPoint Technologies, Inc.

transmitted or transcribed in any form and for any purpose without the express written

permission of HighPoint Technologies, Inc.

Trademarks

Companies and products mentioned in this manual are for identification purpose only. Product

names or brand names appearing in this manual may or may not be registered trademarks or

copyrights of their respective owners. Backup your important data before using HighPoint's

products and use at your own risk. In no event shall HighPoint be liable for any loss of profits,

or for direct, indirect, special, incidental or consequential damages arising from any defect or

error in HighPoint's products or manuals. Information in this manual is subject to change

without notice and does not represent a commitment on the part of HighPoint.

Notice

Reasonable effort has been made to ensure that the information in this manual is accurate.

HighPoint assumes no liability for technical inaccuracies, typographical, or other errors

contained herein.

FCC Part 15 Class B Radio Frequency Interference statement

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates

uses and can radiate radio frequency energy and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be determined by turning

the equipment off and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help.

Modifications not expressly approved by the manufacturer could void the user’s authority to

operate the equipment under FCC rules.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device must accept

any interference received, including interference that may cause undesired operation.

European Union Compliance Statement

This Information Technologies Equipment has been tested and found to comply with the

following European directives:

 European Standard EN55022 (1998) Class B

 European Standard EN55024 (1998)

Table of Contents

Product Overview ....................................................................................................................... 6

Kit Contents.................................................................................................................................. 6

Section 1: Hardware Installation .............................................................................................. 8

Preparing the Enclosure ...............................................................................................................8

Preparing the HBA (Host Bus Adapter) .....................................................................................8

LED Activity .................................................................................................................................. 10

Section 2: Drivers ...................................................................................................................... 11

Installing Drivers on an Existing Operating System ........................................................... 11

Checking your Driver Version .................................................................................................. 17

Loading Drivers onto a Bootable Array .................................................................................. 18

Updating the Drivers .................................................................................................................. 19

Uninstalling the Drivers............................................................................................................. 20

Section 3: Navigating the RocketRAID 2711 BIOS Utility (PC only) .............................. 21

Table 1. Summary of BIOS options ......................................................................................... 22

Create ............................................................................................................................................. 22

Delete ............................................................................................................................................. 23

Add/Remove Spare ..................................................................................................................... 24

Settings .......................................................................................................................................... 24

View ................................................................................................................................................ 25

Initialize ........................................................................................................................................ 25

Section 4: BIOS/Firmware ....................................................................................................... 26

Using the WebGUI to update the BIOS/Firmware ................................................................ 26

Using a Bootable USB drive to update the BIOS/Firmware ................................................ 27

Section 5: Navigating the HighPoint WebGUI ..................................................................... 29

Installing the HighPoint WebGUI ............................................................................................. 30

How to Login to the HighPoint WebGUI ................................................................................. 32

Global Tab ..................................................................................................................................... 34

Viewing HBA Properties ......................................................................................................... 34

Viewing Storage Properties ................................................................................................... 35

Physical Tab .................................................................................................................................. 35

Updating BIOS/Firmware ....................................................................................................... 37

Obtaining Physical Device Information .............................................................................. 37

Logical Tab .................................................................................................................................... 39

Creating an Array .................................................................................................................... 40

Adding Spare Disks................................................................................................................. 43

Obtaining Logical Device Information ................................................................................ 44

Normal Status........................................................................................................................... 45

Critical Status ........................................................................................................................... 46

Disabled Status ........................................................................................................................ 47

Expanding an Existing Array ................................................................................................ 47

Setting Tab .................................................................................................................................... 50

System Settings ........................................................................................................................ 51

Password Settings ................................................................................................................... 52

Changing your WebGUI password ....................................................................................... 52

Recovering your WebGUI password .................................................................................... 52

Email Setting ............................................................................................................................. 52

Recover Tab .................................................................................................................................. 54

How to Backup your Recover List ........................................................................................ 55

How to Reload your Backup Recover List .......................................................................... 55

Event Tab ...................................................................................................................................... 56

Table 3. Event Log Icon Guide .............................................................................................. 56

SHI (Storage Health Inspector) ................................................................................................. 57

How to Enable SMART Monitoring ...................................................................................... 57

How to Change the HDD Temperature Threshold .......................................................... 58

How to Use the Health Inspector Scheduler ..................................................................... 59

How to Create a New Verify Task ........................................................................................ 59

Section 6: Formatting the RAID Volumes ............................................................................ 60

Section 7: Troubleshooting ..................................................................................................... 65

Handling Critical Arrays ............................................................................................................ 65

Rebuilding Stops Due to Bad Sectors ................................................................................. 66

Critical array becomes disabled when you removed faulty disk ................................. 66

Handling Disabled Arrays ......................................................................................................... 66

Your PC hangs when the card is installed ............................................................................. 67

Help .............................................................................................................................................. 68

Table 4.WebGUI Icon Guide ...................................................................................................... 69

Table 5. RAID Level Quick Reference ..................................................................................... 71

HighPoint Recommended List of Hard Drives ...................................................................... 72

Contacting Technical Support .................................................................................................. 72

Product Overview

The RocketStor6421TS bundle package includes an enclosurefor housing your physical

drives and a RAID Controller to manage and create RAID arrays of different levels.

• 2U 8-bay SAS/SATA JBOD Enclosure

• HighPoint RocketRAID 2711 Controller

Kit Contents

Before getting started, check to see if any items are missing, damaged, or incorrect. For

any discrepancy contact your reseller or go to

www.highpoint-tech.com for online

support.

Item

Count

Enclosure

RocketRAID 2711

HDD Trays

mini-SAS (SFF-8088) Cable

Power Cord

HDD mounting screws

HDD lock keys

Feature Specifications

Port Type SFF-8088 (Mini-SAS)

RAID Controller /Bus Interface PCIe 2.0 x8

RAID Level 0, 1, 5, 6, 10, 50, JBOD

Operating System

Windows Server 2008 and Window 7

and later

Linux (Support Linux Driver auto

Compile)

FreeBSD

Driver embedded into FreeBSD 9.0 and

later

Mac OS X 10.6 and later

Driver embedded into Mac OS X 10.10

and later

Max.Capacity up to 40 TB

Number Of drives

Up to 4

Drive Interface SAS, SATA

Drive Form Factor 3.5"

Material

Heavy-duty cold-rolled steel housing

Enclosure Dimension

17.8" (D) × 19" (W) × 1.73" (H)

Enclosure Weight 35.65 lbs.

Warranty

1 Year

Advanced RAID Features

Storage Health Inspector

Redundant RAID Configurations

Multiple RAID Partitions supported

Multiple RAID Adapters supported

Online Array Roaming

Online RAID Level Migration (ORLM)

Online Capacity Expansion (OCE)

RAID Initialization

Background/Foreground/Quick

Global Hot Spare Disk support

Automatic and configurable RAID

Rebuilding Priority

Disk Format compatible: 512, 512e,

4Kn

Larger than 2 TB Drive and RAID Array

support

Spin down Massive Arrays of Idle Disks

support

Native Command Queuing

Write Back and Write Through

Storage Monitoring and Management Suite

RAID Management Suites:

• Browser-Based management tool

(WebGUI)

• CLI (Command Line Interface-

scriptable configuration tool)

• API package

SMTP Email Alert Notification Yes

Power Supply

250W Single PSU

Input: 90 – 230 VAC 50- 60 Hz

Output: +5V and +12V DC

LED Display for Each Tray: Power On and Access Yes

LED Display For Enclosure: Power, Fan, Temperature Yes

Alarm Buzzer over Fan failed or Temperature overheat Yes

Section 1: Hardware Installation

This section covers the following topics:

1. Setting up the Enclosure

2. Setting up the HBA (Host Bus Adapter)

3. LED Activity

Preparing the Enclosure

1. Remove a HDD tray from the enclosure and place a hard drive into the tray as

shown below. Fasten the HDD to the tray using the supplied screws and slide the

tray back into the enclosure. Repeat for each drive tray.

2. Optional: You can lock each HDD tray with the included disk tray key.

3. Place the enclosure on a server rack or another stable, flat surface.

4. Connect the enclosure to a power source using the AC Power Cord.

5. Connect the enclosure to the included RocketRAID 2711 using the mini-SAS to

mini-SAS cable (SFF-8088).

Preparing the HBA (Host Bus Adapter)

The following instructions describe how to prepare your RocketRAID 2711 HBA for

use.

To install your RocketRAID 2711:

Important: Before installing the RocketRAID 2711 Controller, ensure that your system

is powered OFF.

1. Locate a PCIe 2.0 x8 slot (or compatible slot) on your PC motherboard.

• Note 1: Refer to your PC manual for instructions on how to access your

motherboard.

• Note 2: Refer to your motherboard manual for instructions on how to locate

your PCI Express slot.

2. Align the RocketRAID 2711 with the PCIe slot and push straight down until card is

fully seated.

3. Tighten the connection by fastening the RocketRAID bracket and enclosure

together.

A PCI-Express 2.0 x8 card is compatible with PCI-Express 2.0 x16 and PCI-Express 3.0

x16 slots.

Figure 1.Enclosure front panel.

Key

Mute button for silencing the alarm/buzzer

Fan LED

GREEN – normal

RED – fail

Temperature LED

GREEN – normal

RED – over 55°

Figure 2.Enclosure back panel.

Key

Power Cord Receptacle

Mini-SAS(SFF-8088) Connector

DB9

SGPIO Fail HDD Display

LED Activity

The following information tells you how to interpret LED activity seen on the enclosure

and disk trays.

Present Active Failed Identify

Disk Tray WHITE BLUE N/A N/A

Enclosure LEDs WHITE N/A N/A N/A

Fans LEDs N/A GREEN RED N/A

Temperature LEDs N/A GREEN RED N/A

Present – Indicates that the disk is present and available.

Active – Indicates the disk is performing I/O

Failed – Indicates component failure

(Note: the Failed LED feature is limited to Fan and Temperature for the RS6421TS

enclosure)

RocketRAID 2711 Key

PORT3

mini-SAS (SFF-8088) Connection

Corresponds to channel 1-4

BEEP1 Alarm/Beeper

Section 2: Drivers

This section covers the following topics:

• Installing drivers on your Operating System

• Verifying driver installation

• Loading drivers on a bootable array

• Updating drivers

• Uninstalling drivers

Installing Drivers on an Existing Operating System

Drivers provide a way for your operating system to communicate with your new

hardware. Updating to the latest drivers ensures your product has the latest

performance, stability, and compatibility improvements. Drivers are updated regularly

www.highpoint-tech.com

For WindowsUsers:

1. Obtain the latest driver software for RocketRAID 2711 Controller from our website

http://highpoint-tech.com/USA_new/series-rs6421ts-support.htm

2. Take note the location you downloaded the driver file to, then open Windows

Device Manager.

• Click Start

• Click Control Panel

• Click Hardware and Sound

• Under Devices and Printers, Click Device Manager

• Note: Alternatively, you can search Device Manager in your start menu search

bar.

3. Under Other Devices, right click on RAID controller

4. On the drop down menu, click Update Driver Software,.

5. When prompted, select Browse my computer for driver software

6. Locate the driver files you downloaded and select them.

7. Press next and follow the on screen instructions

8. Reboot

For Mac Users:

HighPoint Mac Drivers have file extension .dmg; make sure the file extension for the

files you downloaded are the same.

1. Obtain latest driver online at

http://highpoint-tech.com/USA_new/series-rs6421ts-

support.htm

• Navigate to your specific HBA controller page (Refer to How to View HBA

Properties to find model name)

2. Once downloaded, locate the folder you downloaded the driver to and double click

on the file named “HighPointRR_###.dmg” Note: File name varies, but extension is

.dmg.

3. The file will be mounted onto the operating system, click on HighPointRR.pkg

located on the mounted drive.

4. Follow the on-screen instructions.

5. Restart the computer

6. Make sure Driver Installed is Yes

Figure 3. Click Apple Icon > About this Mac... > System Report > PCI

For Linux and FreeBSD users:

Refer to the Driver Installation Guide and README files in each driver package for

steps to install.

The latest drivers can be found at

http://highpoint-tech.com/USA_new/series-

rs6421ts-support.htm

Checking your Driver Version

To check if the driver was installed successfully follow the instructions below. The

same procedure can be used to determine your driver version.

For WindowsUsers:

1. Click Start

2. Click Control Panel

3. Click Hardware and Sound

4. Under Devices and Printer, Click Device Manager

Note: Alternatively, you can search Device Manager in your start menu search bar.

5. Click the Storage controllers tab

• If driver is installed it will show RocketRAID 2711 Controller,

• If driver is not installed it will be located in Other devices as RAID Controller

• Click Properties, then click the Driver Tab to find out the version installed.

For Mac Users:

1. Click on the Apple Icon ()

2. Click About this Mac

3. Click More Info

4. Click System Report

5. Select PCICards

Figure 4. Navigate to Apple Icon > About this Mac > System Report > PCI

Loading Drivers onto a Bootable Array

Creating an array and then installing Windows OS onto the RAID configuration will

create a bootable array. Since you cannot use the conventional method of installing

drivers, the driver must be loaded during Windows installation.

For Windows Users:

1. On first boot-up, press CTRL + H during the HighPoint Rocket RAID splash screen

to enter the BIOS RAID creation utility.

2. Create the array you want to install your Windows Operating System onto

3. With the array created, download the RS6421TS drivers from http://highpoint-

tech.com/USA_new/series-rs6421ts-support.htm and load them onto a USB. You

will need to locate the files when prompted to load drivers during Windows

Installation

4. Start Windows Installation.

5. When prompted Where do you want to install Windows? Click Load Driver

6. When prompted, click Browse

7. Browse to your connected USB and driver files you downloaded

8. Click OK, and once loaded, you will see a list of drivers detected.

9. Select the HighPoint driver file

10. Click Next, and you should see the RAID arrays you created

11. Select the RAID array and click next

12. Follow the Windows installation instructions to complete your installation

A bootable array differs for Mac users since there is no way to load the HBA drivers

during installation. The only way to create a bootable array would be to use 3

party

software, and clone the bootable drive.

For Mac Users:

1. You must have an existing installation of the Mac operating system installed.

2. Set up the RS6421TS normally by:

• Setting up the hardware

• Installing the HighPoint RocketRAID 2711 driver and WebGUI

• Creating an Array using the WebGUI

3. Once an array is created, the logical volume can be seen by your operating system

4. Use a 3

party disk cloning tool to copy your bootable drive onto the logical drive

you just created.

Updating the Drivers

For Windows Users:

1. Obtain the latest driver files for the RocketStor 6421TS from

http://highpoint-

tech.com/USA_new/series-rs6421ts-support.htm Open Windows Device Manager

• Click Start

• Click Control Panel

• Click Hardware and Sound

• Under Devices and Printers, Click Device Manager

• Note: Alternatively, you can search Device Manager in your start menu search

bar.

2. Click the Storagecontrollers tab

3. Right click RocketRAID 2711 Controller

4. Click Update Driver Software…

5. Click Browse my computer for driver software

6. Select the driver files you downloaded

7. Click next

8. Reboot

Uninstalling the Drivers

Refer to the Installation Guide or README included in the driver files for the most up

to date and accurate way of removing drivers.

For Windows Users:

1. Open Windows Device Manager

• Click Start

• Click Control Panel

• Click Hardware and Sound

• Under Devices and Printers, Click Device Manager

• Note: Alternatively, you can search Device Manager in your start menu search

bar.

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Highpoint RocketStor 6421TS User manual

Brand: Highpoint

Model: RocketStor 6421TS

Category: RAID controllers

Type: User manual

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Highpoint RocketStor 6421TS User manual

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