Polycom SoundStation IP 6000 Quick start guide

Polycom
Brand
Polycom
Model
SoundStation IP 6000
Category
IP phones
Type
Quick start guide
Copyright © 2014 Broadview Networks
1
Quick Start Guide for the
Polycom SoundStation IP 6000
Conference Phone For OfficeSuite®
Welcome to OfficeSuite®. These easy-to-use instructions will guide you through the
installation of the Polycom SoundStation IP 6000 Conference Phone(s) for your OfficeSuite
system.
For an easy ‘‘how-to’’ video, point your browser to:
http://www.broadviewnet.com/getting-started
If you have any questions during activation, call us at 1-800-906-2000.
B
ef
or
e
attempting
in
s
t
a
ll
a
t
i
o
n
:
•
Ensure you have the correct parts.
o
Polycom SoundStation IP 6000 Conference Phone
o
Ethernet Cable
o
Power Interface Cable
o
Power Adaptor
See step 1. Power Interface Cable and Power Adaptor are not needed if
you are connecting to a Power over Ethernet (PoE) switch.
o
Optional Accessories
External Microphones (sold as a pair)
•
Ensure there is a spare port on your local area network (LAN) switch.
•
Ensure you have an extension created for this device. Go to ‘‘Users and Locations’’ within
the OfficeSuite® web site to add a User if one has not already been created. Assign a DID
(direct phone number) to this user / extension.
•
Ensure you have the public IP address for the location where this device will be
installed and have conveyed it to your Broadview project manager. Your project
manager will provide you the IP Address of the OfficeSuite Gateway, record it below.
(IP Address of OS Gateway (MBG) server ________________________________)
•
You will need a PC or laptop to install this device, but no other special tools.
Copyright © 2014 Broadview Networks
2
Quick Start Guide for the
Polycom SoundStation IP 6000
Conference Phone For OfficeSuite®
Making the physical Connection to
t
h
e
Polycom SoundStation
IP 6000 Phone
To install the Polycom SoundStation IP 6000 Phone plug one
end of the network cable into the network port on the bottom
of the Polycom SoundStation IP 6000 Phone:
1.
I f P o E plug the other end of the network cable into your data
port with PoE
If no PoE, then you’ll need a 120 VAC power source
a.
Connect the Ethernet Cable into the Network Port on the
unit
b.
Connect the other end of the Network Cable to the Power
Interface Cable
c.
Connect the Power Interface Cable to a LAN port
d.
Connect the Power Adapter to the Power Insertion Cable
e.
Connect the other end of the Power Adapter into a wall
outlet
2.
If you have opted for the external microphones (pair) plug them
into the Polycom SoundStation IP 6000 Phone into the
remaining two ports
Copyright © 2014 Broadview Networks
3
Quick Start Guide for the
Polycom SoundStation IP 6000
Conference Phone For OfficeSuite®
Features of the Polycom SoundStation IP 6000 Conference Phone
Become familiar with the phone
Configuring
t
h
e
Polycom SoundStation IP 6000 Conference Phone
Pre-installation
1.
Ensure an OS ext. # is assigned to this device and you know the PIN/password
2.
Ensure a DID is assigned to the extension
3.
Select ‘‘Cannot be dialed’’ when setting Access from Auto-Attendant preference
4.
If your OfficeSuite service is OfficeSuite FlexConnect, FlexConnect Small Office, or OfficeSuite
Nationwide via DIA continue with section A. below.
5.
If your service is OfficeSuite On-net or OfficeSuite Nationwide via MPLS skip to section B.
below.
A. If you connect to OfficeSuite via the Public Internet
To manually configure the Polycom with a static IP address and subnet mask, follow these steps:
1.
Plug Polycom into LAN (PoE or Power brick where needed)
2.
Plug Laptop into same LAN as Polycom
3.
Obtain and record:
a.
Single Static IP Address for this device (IP Address: ______________________)
b.
Subnet Mask (Subnet Mask: ______________________)
c.
Default Gateway (Gateway: _______________________)
4.
In order to do so complete the following:
a.
On PC Open up cmd prompt (Windows XP - start, run, cmd; Windows 7 --- start,
type in cmd; Windows 8 --- go to task menu, right click, select show all items,
Copyright © 2014 Broadview Networks
4
Quick Start Guide for the
Polycom SoundStation IP 6000
Conference Phone For OfficeSuite®
chose command prompt tile; Apple MAC --- Google for your OSxx in order to
obtain address information)
b.
Type ipconfig --- press enter
c.
It will give you the range of addresses (based on subnet mask), subnet mask and
default gateway.
d.
Once you have done this, if you have an assigned pool of available static IP
addresses, use one of these
e.
If not (more likely scenario) pick an address at the back end of the range.
f.
Ping this address.
g.
If you can reach it --- it is in use and you’ll need to pick another.
h.
If it times out you should be able to use it for the Polycom 6000 phone.
5.
Cycle the power on the OfficeSuite Polycom SoundStation IP 6000 Conference Phone
6.
Setup (press immediately when powering up)
7.
Enter password (456)
8.
Hit Ok / Select
9.
DHCP client
10.
Disabled / Select / Select
11.
Enter OfficeSuite SoundStation IP 6000 Conference Phone IP address (use * for . dot) (from
item 3a above) / Select / Select
12.
Enter Subnet Mask (from item 3b above) / Select / Select
13.
Enter IP Gateway (Default Gateway) (from item 3c above) / OK
14.
Enter Exit
15.
Save and Reboot / Select
16.
Phone will now reboot
B. If you connect to OfficeSuite via a Private IP MPLS Connection
1.
Plug Laptop into same LAN as OfficeSuite Polycom SoundStation IP 6000 Conference Phone
2.
Have the static IP address of the site handy (this will be Broadview-provided)
3.
On OfficeSuite Polycom SoundStation IP 6000 Conference Phone select ‘‘Setup’’ when
powering on the phone.
•
Enter password (456)
•
Hit Ok
•
DHCP client
•
Enabled
•
Enter default gateway (static IP)
•
Enter Exit
•
Select / Save and Reboot
Once the phone reboots, select ‘‘Menu’’
a.
Status / Select
b.
Network / Select
c.
TCP/IP select (this will display the IP address for the OfficeSuite Polycom
SoundStation IP 6000 Conference Phone --- write it down for the next step)
Copyright © 2014 Broadview Networks
5
Quick Start Guide for the
Polycom SoundStation IP 6000
Conference Phone For OfficeSuite®
Configure the Polycom 6000 Conference IP Phone via web configurator
•
Open a web browser window from a computer connected to the same local area network as
the OfficeSuite Polycom SoundStation IP 6000 Conference Phone.
•
Type in the IP Address from the OfficeSuite Polycom SoundStation IP 6000 Conference
Phone (If static it is the one you assigned in step A.3.a. If DHCP it is the one you retrieved
from step B.3.c)
•
Hit enter
•
When prompted, enter user name ‘‘Polycom’’
•
Enter Password ‘‘456’’
•
Once the Polycom User Interface appears select ‘‘Line’’
o
Identification
Display Name --- User name as per OfficeSuite web site when created
Address --- type in OfficeSuite ext.
Auth User ID --- type in OfficeSuite ext.
Auth password --- type in OfficeSuite password for that ext.
Label --- enter the extension and/or the DID for the extension
o
Server 1
Address (type in address to MBG --- Sil dependent)
Port --- type in 5060
Transport --- UDP only
Scroll to bottom hit submit
Wait for phone to reboot
•
Select SIP
o
Server 1
Address (type in address to MBG --- from pre-installation check list)
Port --- type in 5060
Transport --- UDP only
o
Local Settings
Digitmap --- type in x.T|x.#
Digit Timeout --- type in 3
Scroll to bottom hit submit
Wait for phone to reboot
•
Select General
o
Select Audio Processing
Codec Preferences
•
Select G.711Mu as 1
•
Select G.729AB as 2
•
Select the remaining Codecs as Not Used
Scroll to bottom hit submit
Wait for phone to reboot
•
Select General --- again
o
Select Time
SNTP (64.90.182.55 OR 129.6.15.30)
Copyright © 2014 Broadview Networks
6
Quick Start Guide for the
Polycom SoundStation IP 6000
Conference Phone For OfficeSuite®
GMT Offset -5 (minus 5, East coast) {see table below for GMT offset table}
Enable Daylight Savings Time
Disable Fixed Day
Scroll to bottom hit submit
Wait for OfficeSuite Polycom SoundStation IP 6000 Conference Phone to
reboot
GMT Offset Table
United States GMT/UTC Offsets
Time Zone in United
States
Examples of places in the United States
using these Time Zones
UTC Offset
Standard Time
UTC Offset
Daylight Saving
Time
Atlantic Puerto Rico, US Virgin Islands UTC - 4h N/A
Eastern Connecticut, Delaware, Florida, Georgia,
part of Indiana, part of Kentucky, Maine,
Maryland, Massachusetts, Michigan, New
Hampshire, New Jersey, New York, North
Carolina, Ohio, Pennsylvania, Rhode
Island, South Carolina, part of Tennessee,
Vermont, Virginia and West Virginia
UTC - 5h UTC - 4h
Central Alabama, Arkansas, Florida, Illinois, part
of Indiana, Iowa, part of Kansas, part of
Kentucky, Louisiana, part of Michigan,
Minnesota, Mississippi, Missouri,
Nebraska, North Dakota, Oklahoma, part
of South Dakota, part of Tennessee, part
of Texas, and Wisconsin
UTC - 6h UTC - 5h
Mountain Arizona*, Colorado, part of Idaho, part of
Kansas, Montana, part of Nebraska, New
Mexico, part of North Dakota, part of
Oregon, part of South Dakota, part of
Texas, Utah, and Wyoming
UTC - 7h UTC - 6h
* n/a for Arizona
Pacific California, part of Idaho, Nevada, part of
Oregon, Washington
UTC - 8h UTC - 7h
Alaska Alaska and a portion of the Aleutian
Islands that is east of 169 degrees 30
minutes west longitude observes the
Alaska Time Zone.
UTC - 9h UTC - 8h
Hawaii - Aleutian Hawaii and a portion of the Aleutian
Islands that is west of 169 degrees 30
minutes west longitude observes the
Hawaii-Aleutian Standard Time Zone.
Although Hawaii does not observe
daylight saving time the Aleutian Islands
do observe daylight saving time.
UTC - 10h UTC - 9h
Hawaii does not
observe daylight
saving time
Copyright © 2014 Broadview Networks
7
Quick Start Guide for the
Polycom SoundStation IP 6000
Conference Phone For OfficeSuite®
If reinstalling an existing device (or if you made an error and need to start over)
•
Reset device to factory settings --- go to
o
Menu
o
3 --- Settings / Select
o
2 --- Advanced / Select
o
PW 456 Enter
o
1 - Admin Settings / Select
o
5 - Reset Defaults / Select
o
1 - Reset Local Config. / Select
o
Yes
o
Wait for reboot
•
Do it again
o
Menu
o
3 --- Settings / Select
o
2 --- Advanced / Select
o
PW 456 Enter
o
1 - Admin Settings / Select
o
5 - Reset Defaults / Select
o
2 - Reset Device Settings / select
o
Yes
o
Wait for reboot
Copyright © 2014 Broadview Networks
8
Quick Start Guide for the
Polycom SoundStation IP 6000
Conference Phone For OfficeSuite®
Going back into the web configurator post installation:
If you need to go back into the web configurator after the initial installation you will need the IP
address of the Polycom device. We recommend that you record this address. If you haven’t
taken that step it is easily retrieved as follows:
1.
On the Polycom Device
2.
Select Menu
3.
Select Status
4.
Select Network
5.
Select TCP/IP
6.
The IP address will be listed in the LCD display of the Polycom device
7.
Open up a web browser
8.
Type this address into the web browser
9.
It will prompt you for a user name and password
a.
User name: Polycom
b.
Password: 456
10.
You may know begin using the configurator
Broadview Networks is happy to provide technical assistance over the phone to aid your
installation. If you require a technician dispatched to your location (where applicable),
additional fees will apply.
You can find additional helpful information about your phone and other Broadview Networks
services in the Customer Center at www.broadviewnet.com.
Sign up for OfficeSuite
®
Tips and Tricks at: www.broadviewnet.com/officesuite-tips
Customer Service can be reached 8:00 AM --- 11:00 PM Eastern time, Monday through Friday. Call
us at 1-888-623-VOIP (8647) or contact us via e-mail at OfficeSuiteSupport@broadviewnet.com
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8

Polycom SoundStation IP 6000 Quick start guide

Polycom
Brand
Polycom
Model
SoundStation IP 6000
Category
IP phones
Type
Quick start guide
Download PDF
report

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI

Related papers

Other documents