OMEN 15-ax000 Laptop PC series

HP OMEN 15-ax000 Laptop PC series User guide

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OMEN by HP Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Radeon is a trademark of Advanced Micro
Devices, Inc. NVIDIA and GeForce are
trademarks and/or registered trademarks of
NVIDIA Corporation in the U.S. and other
countries. Bluetooth is a trademark owned by
its proprietor and used by HP Inc. under license.
Intel and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Fourth Edition: December 2016
First Edition: May 2016
Document Part Number: 861728-004
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Processor information
IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited
support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support
Lifecycle FAQ at https://support.microsoft.com/lifecycle.
v
vi Processor information
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 9
Right side ............................................................................................................................................................... 9
Left side ............................................................................................................................................................... 10
Display ................................................................................................................................................................. 11
Top ........................................................................................................................................................................ 12
TouchPad ........................................................................................................................................... 12
Lights ................................................................................................................................................. 13
Button and speakers ......................................................................................................................... 14
Keys ................................................................................................................................................... 15
Using the action keys ........................................................................................................................ 15
Bottom ................................................................................................................................................................. 17
Rear ...................................................................................................................................................................... 18
Labels ................................................................................................................................................................... 18
3 Illustrated parts catalog .............................................................................................................................. 20
Computer major components .............................................................................................................................. 20
Display assembly subcomponents ...................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ........................................................................................................ 29
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................................... 30
Equipment guidelines ..................................................................................................... 31
5 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures .................................................................................................................. 32
Base enclosure .................................................................................................................................. 32
vii
Battery ............................................................................................................................................... 34
Display assembly ............................................................................................................................... 37
Hard drive .......................................................................................................................................... 39
SSD (M.2) ........................................................................................................................................... 41
Memory .............................................................................................................................................. 42
WLAN module .................................................................................................................................... 44
USB board .......................................................................................................................................... 45
Power button board .......................................................................................................................... 46
Fans ................................................................................................................................................... 48
Heat sink for hybrid graphics memory ............................................................................................. 49
Heat sink for CPU and graphics ......................................................................................................... 50
Speakers ............................................................................................................................................ 52
System board .................................................................................................................................... 53
RTC battery ........................................................................................................................................ 55
Power connector ............................................................................................................................... 56
TouchPad ........................................................................................................................................... 58
Display panel ..................................................................................................................................... 60
Camera ............................................................................................................................................... 65
6 Using Setup Utility (BIOS) ............................................................................................................................. 67
Starting Setup Utility (BIOS) ................................................................................................................................ 67
Updating Setup Utility (BIOS) .............................................................................................................................. 67
Determining the BIOS version ........................................................................................................... 67
Downloading a BIOS update .............................................................................................................. 68
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 69
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69
8 Backing up, restoring, and recovering ........................................................................................................... 71
Creating recovery media and backups ................................................................................................................ 71
Creating HP Recovery media (select products only) ......................................................................... 71
Using Windows tools ........................................................................................................................................... 72
Restore and recovery ........................................................................................................................................... 73
Recovering using HP Recovery Manager ........................................................................................... 73
What you need to know before you get started ............................................................. 73
Using the HP Recovery partition (select products only) ................................................. 74
Using HP Recovery media to recover .............................................................................. 74
Changing the computer boot order ................................................................................ 75
Removing the HP Recovery partition (select products only) ......................................... 76
viii
9 Specications .............................................................................................................................................. 77
Computer specications ...................................................................................................................................... 77
39.62 cm (15.6 in) display specications ............................................................................................................ 78
Hard drive specications ..................................................................................................................................... 78
10 Power cord set requirements ...................................................................................................................... 80
Requirements for all countries ............................................................................................................................ 80
Requirements for specic countries and regions ................................................................................................ 81
11 Recycling .................................................................................................................................................. 83
Index ............................................................................................................................................................. 84
ix
x
1 Product description
Category Description NVIDIA
GeForce
GTX
950M
NVIDIA
GeForce
GTX
960M
NVIDIA
GeForce
GTX
965M
AMD
Radeon
RX 460
R16M-
G1-70
NVIDIA
GeForce
GTX
1050
NVIDIA
GeForce
GTX
1050Ti
AMD
Radeon
RX 460
R16M-
G1-70
Product Name OMEN by HP Laptop PC
Processor 6th generation Intel® Core™ i7
Processor
Intel Core i7-6700 HQ (2.6 GHz,
turbo up to 3.5 GHz), 2133
MHz/6 MB L3, Quad, TDP 45 W,
congurable Thermal Design
Power (cTDP) 35 W
6th generation Intel Core i5
Processor
Intel Core i5-6300 HQ (2.3 GHz,
turbo up to 3.2 GHz), 2133
MHz/6 MB L3, Quad, TDP 45 W,
cTDP 35 W
6th generation Intel Core i3
Processor
Intel Core i3-6100H (2.7 GHz,
turbo up to 2.7 GHz), 2133
MHz/3 MB L3, Dual, TDP 35 W
7th generation Intel Core i7
Processor
Intel Core i7-7700HQ (2.8 GHz,
turbo up to 3.8 GHz), 2400
MHz/6 MB L3, Quad, TDP 45 W,
cTDP 35 W,
7th generation Intel Core i5
Processor
Intel Core i5-7300HQ (2.5 GHz,
turbo up to 3.5 GHz), 2400
MHz/6 MB L3, Quad, TDP 45 W,
cTDP 35 W
Chipset Intel HM170
Intel HM175
Graphics Supports:
HD Decode, DX12, and
HDMI
Optimus
1
Category Description NVIDIA
GeForce
GTX
950M
NVIDIA
GeForce
GTX
960M
NVIDIA
GeForce
GTX
965M
AMD
Radeon
RX 460
R16M-
G1-70
NVIDIA
GeForce
GTX
1050
NVIDIA
GeForce
GTX
1050Ti
AMD
Radeon
RX 460
R16M-
G1-70
GPS (GPU Performance
Scaling)
Internal
graphics:
Intel HD Graphics 530
Hybrid graphics:
NVIDIA GeForce GTX 950M
with up to 2048 MB of
dedicated video memory
(128 Mx32 GDDR5 x 4 PCs)
128-bit
NVIDIA GeForce GTX 960M
with up to 2048 MB of
dedicated video memory
(128 Mx32 GDDR5 x 4 PCs)
128-bit, not available to
Core-i3
NVIDIA GeForce GTX 960M
with up to 4096 MB of
dedicated video memory
(256 Mx32 GDDR5 x 4 PCs)
128-bit, not available to
Core-i3
NVIDIA GeForce GTX 965M
with up to 4096 MB of
dedicated video memory
(256 Mx32 GDDR5 x 4 PCs)
128-bit, not available to
Core-i3
AMD Radeon
TM
RX 460
R16M-G1-70 with up to
4096 MB of dedicated video
memory (256Mx32 GDDR5
x 4 PCs, limited to China
localization only
Internal
graphics:
Intel HD Graphics 630
Hybrid graphics:
NVIDIA GeForce GTX 1050
with up to 2048 MB of
dedicated video memory
(128 Mx32 GDDR5 x 4 PCs,
1.5 V/7 Gbps), 128-bit
NVIDIA GeForce GTX 1050
with up to 4096 MB of
dedicated video memory
(256 Mx32 GDDR5 x 4 PCs,
1.5 V/7 Gbps), 128-bit
NVIDIA GeForce GTX 1050Ti
with up to 4096 MB of
dedicated video memory
2 Chapter 1 Product description
Category Description NVIDIA
GeForce
GTX
950M
NVIDIA
GeForce
GTX
960M
NVIDIA
GeForce
GTX
965M
AMD
Radeon
RX 460
R16M-
G1-70
NVIDIA
GeForce
GTX
1050
NVIDIA
GeForce
GTX
1050Ti
AMD
Radeon
RX 460
R16M-
G1-70
(256 Mx32 GDDR5 x 4 PCs,
1.5 V/7 Gbps), 128-bit
AMD Radeon RX 460 R16M-
G1-70 with up to 4096 MB
of dedicated video memory
(256 Mx32 GDDR5 6 Gbps x
4 PCs), 128-bit, limited to
China localization only
Panel 15.6” panel with 16:9 Ultra
Wide Aspect Ratio
Full High Denition (FHD)
WLED AntiGlare
(1920x1080) slim-at (3.2
mm) UWVA, eDP, typical
brightness 220 nits
FHD WLED AntiGlare
(1920x1080) slim-at (3.2
mm) UWVA, eDP, typical
brightness 250 nits,
bridged to 220 nits
Ultra-High Denition (UHD)
Pentile WLED AntiGlare
(3840x2160) ultra slim-at
(2.6 mm) UWVA, eDP,
typical brightness 300 nits
Color Back cover:
Shadow Mesh, Pattern:
Shadow Mesh
Twinkle Black, limited to
China localization, non-3D
camera, and NVIDIA
GeForce GTX 960M/ 2GB
VRAM/Core-i5, NVIDIA
GeForce GTX 960M/2 GB
VRAM/Core-i7, NVIDIA
GeForce GTX 965M/ 2GB
VRAM/Core-i5, NVIDIA
GeForce GTX 965M/2 GB
VRAM/Core-i7, or China
localization, non-3D
camera, and NVIDIA
GeForce GTX 1050/ 2GB
VRAM/Core-i5, NVIDIA
GeForce GTX 1050/2 GB
VRAM/Core-i7, NVIDIA
GeForce GTX 1050Ti/ 2GB
VRAM/Core-i5, NVIDIA
GeForce GTX 1050Ti/2 GB
VRAM/Core-i7
Top cover with keyboard:
3
Category Description NVIDIA
GeForce
GTX
950M
NVIDIA
GeForce
GTX
960M
NVIDIA
GeForce
GTX
965M
AMD
Radeon
RX 460
R16M-
G1-70
NVIDIA
GeForce
GTX
1050
NVIDIA
GeForce
GTX
1050Ti
AMD
Radeon
RX 460
R16M-
G1-70
Black, Pattern: Shadow
Mesh
Ash Silver background +
Hybrid Green pattern
gradient, Pattern: Hexagon,
limited to China
localization, non-3D
camera, and NVIDIA
GeForce GTX 960M/ 2GB
VRAM/Core-i5, NVIDIA
GeForce GTX 960M/2 GB
VRAM/Core-i7, NVIDIA
GeForce GTX 965M/ 2GB
VRAM/Core-i5, NVIDIA
GeForce GTX 965M/2 GB
VRAM/Core-i7, or China
localization, non-3D
camera, and NVIDIA
GeForce GTX 1050/ 2GB
VRAM/Core-i5, NVIDIA
GeForce GTX 1050/2 GB
VRAM/Core-i7, NVIDIA
GeForce GTX 1050Ti/ 2GB
VRAM/Core-i5, NVIDIA
GeForce GTX 1050Ti/2 GB
VRAM/Core-i7
Base enclosure: Twinkle Black
Memory Two SODIMM slots - customer
non-accessible/non-
upgradeable
DDR4-2133 Dual Channel
Support (DDR4-2400 bridge to
DDR4-2133)
DDR4-2400 Dual Channel
Support
Supports up to 16 GB max
system memory
4096 MB (4096 MB x 1)
6144 MB (2048 MB x 1
+ 4096MB x 1), no support
for 32-bit OS
8192 MB (4096 MB x 2), no
support for 32-bit OS
8192 MB (8192 MB x 1), no
support for 32-bit OS
12288 MB (8192 MB +4096
MB), no support for 32-bit
OS and Win7 Home Basic
4 Chapter 1 Product description
Category Description NVIDIA
GeForce
GTX
950M
NVIDIA
GeForce
GTX
960M
NVIDIA
GeForce
GTX
965M
AMD
Radeon
RX 460
R16M-
G1-70
NVIDIA
GeForce
GTX
1050
NVIDIA
GeForce
GTX
1050Ti
AMD
Radeon
RX 460
R16M-
G1-70
16384 MB (8192 MB x 2),
no support for 32-bit OS
and Win7 Home Basic
Hard drive Supports all 7 mm/9.5 mm,
SATA 2.5" hard drives
HP 3D DriveGuard
Single hard drive congurations
1 TB (7200) 9.5 mm
2 TB (5400) 9.5 mm
PCIe NVMe Three Level Cell
(TLC) M.2 solid-state drive
(SSD)
256 GB
512 GB
Hard drive +SSD congurations
1 TB (7200) 9.5 mm hard drive
+ 512 GB PCIe Non-Volatile
Memory Express (NVMe) Triple
Level Cell (TLC) M.2 SSD
1 TB (7200) 9.5 mm hard drive
+ 256 GB PCIe NVMe TLC M.2 SSD
1 TB (7200) 9.5 mm hard drive
+ 128 GB M.2 SATA-3 SSD (Value)
2 TB (5400) 9.5 mm hard drive
+ 128 GB M.2 SATA-3 SSD (Value)
Optical drive
(External USB)
9.5 mm tray load - SATA -
External USB ODD (Aluminum
material)
DVD+/-RW Double-Layer
SuperMulti
Camera and
Microphone
Enable HP Noise Cancellation
HP TrueVision HD:
HP Wide Vision HD Camera -
indicator LED, USB 2.0, BSI
sensor, f2.0, 88° WFOV
720p by 30 frames per
second
Dual array Digital
Microphones with
appropriate software -
beam forming, echo
5
Category Description NVIDIA
GeForce
GTX
950M
NVIDIA
GeForce
GTX
960M
NVIDIA
GeForce
GTX
965M
AMD
Radeon
RX 460
R16M-
G1-70
NVIDIA
GeForce
GTX
1050
NVIDIA
GeForce
GTX
1050Ti
AMD
Radeon
RX 460
R16M-
G1-70
cancellation, noise
suppression
Intel RealSense 3D Camera:
Intel RealSense 3D camera
- indicator LED, USB 3.0,
85° WFOV
1080p by 30 frames per
second, 4x depth resolution
Supports Windows Hello
Dual array Digital
Microphones with
appropriate software
Audio Dual Speakers:
Bang and Olufsen
Support HP Audio Boost
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated Wireless options
with dual antennas (M.2/PCIe):
Intel Dual Band Wireless-AC
7265 802.11 ac 2x2 WiFi +
Bluetooth 4.2 Combo
Adapter (non vPRO)
Intel WiDi support (select
products only)
Compatible with Miracast-
certied devices
External
media cards
HP Multi-Format Digital Media
Card Reader:
Supports SD/SDHC/SDXC
Push-Push Insertion/
Removal
Internal card
expansion
One M.2 slot for WLAN
One M.2 slot for SSD
Ports Hot Plug / Unplug and auto
detect for correct output to wide-
aspect vs. standard aspect video
(auto adjust panel resolution to
t embedded panel and external
monitor connected)
Audio-out (headphone)/Audio-in
(microphone) combo jack
6 Chapter 1 Product description
Category Description NVIDIA
GeForce
GTX
950M
NVIDIA
GeForce
GTX
960M
NVIDIA
GeForce
GTX
965M
AMD
Radeon
RX 460
R16M-
G1-70
NVIDIA
GeForce
GTX
1050
NVIDIA
GeForce
GTX
1050Ti
AMD
Radeon
RX 460
R16M-
G1-70
HDMI v2.0 supporting: up to
4096x2160 @ 60Hz
Connect HDMI 2.0 to dGPU
USB 2.0 Ports on Unit:
1 (left side)
USB 3.0 Ports on Unit (2):
1 on the left side
1 on the right side
RJ-45 / Ethernet
AC Smart Pin adapter plug
Keyboard/
pointing
devices
Full Size Backlit 3 Coat paint
island-style keyboard with
numeric key pad
TouchPad Requirements:
Clickpad with image sensor
Multitouch gestures
enabled
Support Modern Trackpad
Gestures
Taps enabled as default
Power
requirement
Batteries:
Battery life enhancement
Supports battery fast
charge; when the battery
charge remaining is
between zero and 90%, the
battery will charge to 90%
of full capacity in no more
than 90 minutes
3 cell prismatic battery - 61.5
Whr (5360 mAh)
4 cell polymer battery - 63.3 Whr
(4175 mAh)
AC Adapters:
1 M length power cord
120 W
150 W
Mechanical
Requirement
Chassis Buttons
Power
7
Category Description NVIDIA
GeForce
GTX
950M
NVIDIA
GeForce
GTX
960M
NVIDIA
GeForce
GTX
965M
AMD
Radeon
RX 460
R16M-
G1-70
NVIDIA
GeForce
GTX
1050
NVIDIA
GeForce
GTX
1050Ti
AMD
Radeon
RX 460
R16M-
G1-70
LED indicators
Security TPM 2.0
Kensington Security Lock
Operating
system
Preinstalled:
Windows 10
Windows 10 Pro
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home High
End ML (for use with Intel
Core i7 processors with > 4
GB, or, any processor with
≥1080p screen and ≥ 8GB)
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home High
End EM/SL (for use with
Intel Core i7 processors
with > 4 GB, or, any
processor with ≥1080p
screen and ≥ 8GB)
CPPP Windows 10 Home
China Language Edition
CPPP Windows 10 Home
High End China Language
Edition (for use with Intel
Core i7 processors with > 4
GB, or, any processor with
≥1080p screen and ≥ 8GB)
SEAP Windows 10 Home
Single Language Edition
(select products only)
SEAP Windows 10 Home
High End (select products
only)
FreeDOS 2.0
Serviceability End user replaceable parts:
AC adapter
8 Chapter 1 Product description
2 External component identication
Right side
Description
(1) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1.
Hold the card label-side up, with connectors facing the
computer.
2.
Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the
memory card reader.
(2) Drive light (select products only)
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the
hard drive (select products only).
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(6) Power connector Connects an AC adapter.
(7) AC adapter and battery light
White: The AC adapter is connected and the battery is
fully charged.
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Right side 9
Description
Amber: The AC adapter is connected and the battery is
charging.
O: The battery is not charging.
Left side
Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or
stolen.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
Select the Start button, select All apps (required on
some products), select HP Help and Support, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
10 Chapter 2 External component identication
/