HP Pavilion 15-au100 Notebook PC User guide

HP Pavilion Notebook PC

Maintenance and Service Guide

L.P.

NVIDIA and Quadro are trademarks and/or

registered trademarks of NVIDIA Corporation in

the U.S. and other countries. Red Hat Enterprise

Linux is a registered trademark of Red Hat, Inc.

in the United States and other countries.

Bluetooth is a trademark owned by its proprietor

and used by HP Inc. under license. Intel,

Pentium, and Core are trademarks of Intel

Corporation in the U.S. and other countries.

Windows is either a registered trademark or

trademark of Microsoft Corporation in the United

States and/or other countries.

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Second Edition: July 2016

First Edition: April 2016

Document Part Number: 854537-002

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized

service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows

or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface

temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC

60950-1).

v

vi Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 External component identication ......................................................................................................................................................... 5

Right side ................................................................................................................................................................................... 5

Left side ..................................................................................................................................................................................... 6

Display ........................................................................................................................................................................................ 7

Top .............................................................................................................................................................................................. 9

TouchPad ............................................................................................................................................................... 9

Lights ................................................................................................................................................................... 10

Button and speakers ......................................................................................................................................... 11

Keys ..................................................................................................................................................................... 12

Using the action keys ........................................................................................................................................ 12

Bottom ..................................................................................................................................................................................... 13

Rear .......................................................................................................................................................................................... 14

Locating system information ............................................................................................................................................... 14

3 Illustrated parts catalog ........................................................................................................................................................................ 16

Computer major components .............................................................................................................................................. 16

Display assembly subcomponents ..................................................................................................................................... 19

Miscellaneous parts ............................................................................................................................................................... 20

4 Removal and replacement procedures preliminary requirements ................................................................................................ 22

Tools required ......................................................................................................................................................................... 22

Service considerations .......................................................................................................................................................... 22

Plastic parts ........................................................................................................................................................ 22

Cables and connectors ..................................................................................................................................... 23

Drive handling .................................................................................................................................................... 23

Grounding guidelines ............................................................................................................................................................. 24

Electrostatic discharge damage ...................................................................................................................... 24

Packaging and transporting guidelines ..................................................................................... 25

Workstation guidelines ................................................................................................................ 25

Equipment guidelines .................................................................................................................. 26

5 Removal and replacement procedures for Customer Self-Repair parts ....................................................................................... 27

Component replacement procedures ................................................................................................................................. 27

Optical drive ........................................................................................................................................................ 27

vii

6 Removal and replacement procedures for authorized service provider parts ............................................................................ 29

Component replacement procedures ................................................................................................................................. 29

Base enclosure ................................................................................................................................................... 29

Battery ................................................................................................................................................................. 31

Hard drive ........................................................................................................................................................... 32

SSD (M.2) ............................................................................................................................................................. 34

Memory ............................................................................................................................................................... 35

WLAN module .................................................................................................................................................... 38

Display assembly ............................................................................................................................................... 40

Fan ....................................................................................................................................................................... 42

Heat sink ............................................................................................................................................................. 43

I/O board ............................................................................................................................................................. 45

Power button board .......................................................................................................................................... 46

System board ..................................................................................................................................................... 48

SD card reader ................................................................................................................................................... 51

Speakers ............................................................................................................................................................. 53

Power connector ................................................................................................................................................ 54

TouchPad ............................................................................................................................................................ 55

Display panel ...................................................................................................................................................... 59

Webcam .............................................................................................................................................................. 63

WLAN cable ......................................................................................................................................................... 65

7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 67

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 67

8 Backing up, restoring, and recovering ................................................................................................................................................. 69

Creating recovery media and backups ................................................................................................................................ 69

Creating HP Recovery media (select products only) .................................................................................... 69

Using Windows tools ............................................................................................................................................................. 70

Restore and recovery ............................................................................................................................................................ 71

Recovering using HP Recovery Manager ....................................................................................................... 71

What you need to know before you get started ...................................................................... 71

Using the HP Recovery partition (select products only) ......................................................... 72

Using HP Recovery media to recover ......................................................................................... 72

Changing the computer boot order ........................................................................................... 73

Removing the HP Recovery partition (select products only) ................................................. 74

9 Specications .......................................................................................................................................................................................... 75

Computer specications ....................................................................................................................................................... 75

viii

39.62 cm (15.6-in) display specications .......................................................................................................................... 76

Hard drive specications ....................................................................................................................................................... 76

Solid-state drive specications ............................................................................................................................................ 77

DVD±RW SuperMulti DL Drive specications ..................................................................................................................... 78

10 Power cord set requirements ............................................................................................................................................................ 79

Requirements for all countries ............................................................................................................................................ 79

Requirements for specic countries and regions ............................................................................................................. 79

11 Recycling ............................................................................................................................................................................................... 81

Index ............................................................................................................................................................................................................. 82

ix

x

1 Product description

Category Description

Product Name HP Pavilion Notebook PC

Processors 6th generation Intel® Core™ i7 Processor (Kabylake, BGA)

Intel Core i7-7500U (2.7 GHz, turbo up to 3.5 GHz), 2133 MHz/4 MB L3, Dual 15W

6th generation Intel® Core™ i5 Processor (Kabylake, BGA)

Intel Core i5-7200U (2.5 GHz, turbo up to 3.1 GHz), 2133 MHz/3 MB L3, Dual 15W

6th generation Intel® Core™ i3 Processor (Kabylake, BGA)

Intel Core i3-7100U (2.4 GHz), 2133 MHz/3 MB L3, Dual 15W

Chipset Integrated SoC

Graphics Internal graphics:

Intel® HD Graphics 520

Intel® HD Graphics 510

Hybrid graphics:

NVIDIA N16S-GTR (GeForce 940MX) with up to 2048MB of dedicated video memory (256Mx16 DDR3 x 4 PCs)

NVIDIA N16S-GTR (GeForce 940MX) with up to 4096MB of dedicated video memory (512Mx16 DDR3 x 4 PCs)

Support HD Decode, DX12, and HDMI

Support Optimus

Support GPS (GPU Performance Scaling)

Panel 16:9 Ultra Wide Aspect Ratio

15.6" HD WLED BrightView (1366x768) slim-at (3.2mm) SVA, eDP, 220 nits

15.6" HD WLED BrightView (1366x768) slim-at (3.2mm) SVA, eDP, TOP, 200 nits

15.6" FHD WLED AntiGlare (1920x1080) slim-at (3.2mm) SVA, eDP, 220 nits

15.6" FHD WLED BrightView (1920x1080) slim-at (3.2mm) UWVA, eDP, 250nits, bridged to 220nits FHD UWVA

panel

15.6" FHD WLED BrightView (1920x1080) slim-at (3.2mm) UWVA, eDP, TOP, 220 nits

Touch solution with bezel, multitouch enabled

Memory Two SODIMM slots - customer non-accessible/non-upgradeable

DDR4-2133 Dual Channel Support (DDR4-2400 bridge to DDR4–2133)

Supports up to 16GB max system memory

4096MB (4096MB x 1)

6144MB (2048MB x 1 + 4096MB x 1)

8192MB (4096MB x 2)

8192MB (8192MB x 1)

1

Category Description

12288MB (8192MB +4096MB)

16384MB (8192MB x 2)

Hard drive Supports all 7mm/9.5mm, SATA 2.5" HDDs

Supports M.2 SATA Storage

Accelerometer / HDD protection support

Single HDD congurations

500GB (5400) 7.2mm

1TB (5400) 9.5mm

2TB (5400) 9.5mm

SSHD congurations

1TB 5400RPM 9.5mm SSHD w/8GB NAND

M.2 SATA-3 SSD

M.2 SATA congurations (Value)

128GB

256GB

HDD+SSD congurations

1TB (5400) 9.5mm HDD + 128GB M.2 SATA-3 SSD (Value)

Optical drive 9.0mm tray load - SATA - Fixed (not modular)

DVD+/-RW Double-Layer SuperMulti

Support Zero-Power ODD

Support M-disc

Camera and

microphone

HP TrueVision HD:

HP Wide Vision HD Camera — indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV

720p by 30 frames per second

Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression

Enable HP Noise Cancellation

Support Smart Amp

Audio and video B&O Play

Dual Speakers

Ethernet Integrated 10/100 NIC

Wireless Integrated Wireless options with single antenna (M.2/PCIe)

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter

Integrated Wireless options with dual antennas (M.2/PCIe):

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter

Compatible with Miracast-certied devices

2 Chapter 1 Product description

Category Description

External media cards HP Multi-Format Digital Media Card Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

Internal card expansion One M.2 slot for WLAN

One M.2 slot for SSD

Ports Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video

(auto adjust panel resolution to t embedded panel and external monitor connected)

HDMI v1.4 supporting: up to 1920x1080 @ 60Hz

Headphone / Microphone Combo Jack

USB 2.0 Ports on Unit:

1 (left side)

USB 3.0 Ports on Unit:

2 (1 on the left side ; 1 on the right side)

RJ-45 / Ethernet

AC Smart Pin adapter plug

Keyboard/pointing

devices

Full Size Textured island-style Keyboard with numeric key pad in Ash Silver nish

Full Size Textured island-style Keyboard with numeric key pad in Winter White nish

Full Size Backlit 3 Coat paint island-style Keyboard with numeric key pad in Ash Silver nish

Full Size Backlit 3 Coat paint island-style Keyboard with numeric key pad in Winter White nish

Touchpad Requirements:

Clickpad with image sensor

Multitouch gestures enabled

Support Modern Trackpad Gestures

Taps enabled as default

Power requirements Batteries:

2 cell prismatic battery - 41Whr (5360mAh)

Battery life enhancement

Supports battery fast charge

AC Adapters:

●

45W

●

45W (Cupid)

●

65W

●

65W (Hera)

●

65W EM

●

1 M length power cord

Security TPM 2.0

Kensington Security Lock

3

Category Description

Operating system Preinstalled:

Windows 10

Windows 10 Pro

For Developed Market (ML):

Windows 10 Home ML

Windows 10 Home High End ML

For Emerging Market (EM/SL):

Windows 10 Home EM/SL

Windows 10 Home High End EM/SL

CPPP Windows 10 Home China language Edition

CPPP Windows 10 Home High End China language Edition

SEAP Windows 10 Home Single language Edition

SEAP Windows 10 Home High End

FreeDOS 2.0 (select products only)

Serviceability End user replaceable parts:

Optical drive (select products only)

AC adapter

Raw Panel Replacement

4 Chapter 1 Product description

2 External component identication

Right side

Description

(1) Memory card reader (select products only) Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(2) Drive light (select products only)

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard

drive (select products only).

(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(4) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High Denition Multimedia Interface (HDMI)

device.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(6) Power connector Connects an AC adapter.

(7) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully

charged.

●

Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

Right side 5

Description

●

Amber: The AC adapter is connected and the battery is

charging.

●

O: The battery is not charging.

Left side

Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

stolen.

(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(4) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory, Safety,

and Environmental Notices.

To access this guide:

▲ Select the Start button, select All apps (required on some

products), select HP Help and Support, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(5) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and

writes to an optical disc.

6 Chapter 2 External component identication

Description

NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type

disc compatibility in the search box.

(6) Optical drive eject button (select products only) Releases the optical drive disc tray.

Display

Component Description

(1) Internal microphones Record sound.

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, or record still images. Some

also provide HD (high-denition) or 3D capability, apps for gaming, or

facial recognition software like Windows Hello. For details about using

Windows Hello, see “Securing your computer and information”.

To use your camera:

●

Type camera in the taskbar search box, and then select Camera.

●

On select products, type Intel RealSense in the taskbar search

box to explore additional features, demos, and apps.

(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

Display 7

Component Description

To access this guide:

▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation.

8 Chapter 2 External component identication

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 9

Lights

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts o power to the display and

other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(3) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

10 Chapter 2 External component identication

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