HP OMEN - 17-w204nu Maintenance & Service Guide

OMEN by HP Laptop PC

Maintenance and Service Guide

L.P.

NVIDIA and GeForce are trademarks and/or

registered trademarks of NVIDIA Corporation in

the U.S. and other countries. Bluetooth is a

trademark owned by its proprietor and used by

HP Inc. under license. Intel and Core are

trademarks of Intel Corporation in the U.S. and

other countries. Microsoft and Windows are

either a registered trademark or trademark of

Microsoft Corporation in the United States

and/or other countries.

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: August 2016

Document Part Number: 912139-001

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Processor information

IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited

support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support

Lifecycle FAQ at https://support.microsoft.com/lifecycle.

v

vi Processor information

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

vii

viii Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 5

Display .................................................................................................................................................................... 7

Top .......................................................................................................................................................................... 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................... 9

Button and speakers ......................................................................................................................... 10

Keys ................................................................................................................................................... 12

Using the action keys ........................................................................................................................ 12

Bottom ................................................................................................................................................................. 14

Rear ...................................................................................................................................................................... 15

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Display assembly subcomponents ...................................................................................................................... 21

Mass storage devices ........................................................................................................................................... 22

Miscellaneous parts ............................................................................................................................................. 23

4 Removal and replacement procedures preliminary requirements .................................................................... 24

Tools required ...................................................................................................................................................... 24

Service considerations ......................................................................................................................................... 24

Plastic parts ....................................................................................................................................... 24

Cables and connectors ...................................................................................................................... 25

Drive handling ................................................................................................................................... 25

Grounding guidelines ........................................................................................................................................... 26

Electrostatic discharge damage ........................................................................................................ 26

Packaging and transporting guidelines .......................................................................... 27

Workstation guidelines ................................................................................................... 27

Equipment guidelines ..................................................................................................... 28

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29

Component replacement procedures .................................................................................................................. 29

ix

Service door ....................................................................................................................................... 29

Memory module ................................................................................................................................ 31

6 Removal and replacement procedures for authorized service provider parts .................................................... 33

Component replacement procedures .................................................................................................................. 33

Base enclosure .................................................................................................................................. 33

Battery ............................................................................................................................................... 35

Hard drive .......................................................................................................................................... 37

SSD (M.2) ........................................................................................................................................... 39

Front speakers ................................................................................................................................... 40

WLAN module .................................................................................................................................... 42

Fans ................................................................................................................................................... 44

Heatsink ............................................................................................................................................. 45

System board .................................................................................................................................... 47

RTC battery ........................................................................................................................................ 51

USB board .......................................................................................................................................... 53

Power button board .......................................................................................................................... 55

Rear speakers .................................................................................................................................... 57

TouchPad board ................................................................................................................................. 59

Power in connector ............................................................................................................................ 61

Display assembly ............................................................................................................................... 63

Camera ............................................................................................................................................... 69

7 Using Setup Utility (BIOS) ............................................................................................................................. 71

Starting Setup Utility (BIOS) ................................................................................................................................ 71

Updating Setup Utility (BIOS) .............................................................................................................................. 71

Determining the BIOS version ........................................................................................................... 71

Downloading a BIOS update .............................................................................................................. 72

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 73

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 73

Additional BIOS crisis recovery tool ..................................................................................................................... 74

9 Backing up, restoring, and recovering ........................................................................................................... 75

Creating recovery media and backups ................................................................................................................ 75

Creating HP Recovery media (select products only) ......................................................................... 75

Using Windows tools ........................................................................................................................................... 76

Restore and recovery ........................................................................................................................................... 77

Recovering using HP Recovery Manager ........................................................................................... 77

What you need to know before you get started ............................................................. 77

x

Using the HP Recovery partition (select products only) ................................................. 78

Using HP Recovery media to recover .............................................................................. 78

Changing the computer boot order ................................................................................ 79

Removing the HP Recovery partition (select products only) ......................................... 80

10 Specications ............................................................................................................................................ 81

Computer specications ...................................................................................................................................... 81

43.94 cm (17.3 in) display specications ............................................................................................................ 82

Hard drive specications ..................................................................................................................................... 82

11 Power cord set requirements ...................................................................................................................... 83

Requirements for all countries ............................................................................................................................ 83

Requirements for specic countries and regions ................................................................................................ 84

12 Recycling .................................................................................................................................................. 86

Index ............................................................................................................................................................. 87

xi

xii

1 Product description

Category Description

Product Name OMEN by HP Laptop PC

Processors

Intel® Core

TM

i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W

Intel Core i5-6300HQ (2.3 GHz, turbo up to 3.2 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W (for use with products

with NVIDIA® N17E-G1 graphics only)

Chipset Intel HM170

Graphics Internal graphics:

●

Intel HD Graphics 530

NVIDIA graphics:

●

NVIDIA N17E-G2 (GeForce® GTX 1070) with up to 8192 MB of dedicated video memory (256 M x 32 GDDR5 x 8

PCs), 8 Gbps VRAM is required

●

NVIDIA N17E-G1 (GeForce GTX 1060) with up to 6144 MB of dedicated video memory (256 M x 32 GDDR5 x 6

PCs), 8 Gbps VRAM is required

Supports HD Decode, DX12, and HDMI; Optimus; dynamic switching; and GPU Performance Scaling (GPS), internal

and external G-Sync

Virtual Reality support

Panel 43.94 cm (17.3") 16:9 Ultra Wide Aspect Ratio panel:

●

Full High Denition (FHD), WLED AntiGlare (1920 x 1080) at-at (4.2 mm) UWVA, eDP, typical brightness

300 nits (cd/m

2

)

●

Ultra High Denition (UHD) WLED AntiGlare (3840 x 2160) at-at (4.2mm) UWVA, eDP+PSR, typical

brightness 300 nits (cd/m

2

). Bridge panel LCD 17.3 inch UHD (3840x2160) Anti-Glare WLED UWVA 95%cg

300nits eDP 1.3 + PSR at for cNB", 300nits

Supports eDP1.3+PSR

Memory Two SODIMM slots, customer accessible:

●

DDR4-2133 dual channel support (DDR4-2400 bridge to DDR4-2133)

Supports up to 16 GB max system memory with the following:

●

4096 MB (4096 MB x 1)

●

6144 MB (2048 MB x 1 + 4096 MB x 1), no support for 32-bit OS

●

8192 MB (4096 MB x 2) or 8192 MB (8192 MB x 1), no support for 32-bit OS

●

12288 MB (8192 MB +4096 MB), no support for 32-bit OS

●

16384 MB (8192 MB x 2), no support for 32-bit OS or Windows® 7 Home Basic

Hard drive Single HDD congurations:

●

1 TB (7200) 9.5 mm

●

2 TB (5400) 9.5 mm

Hybrid HDD congurations:

●

1 TB 5400 RPM 9.5 mm SSHD with 8 GB NAND

1

Category Description

Dual Storage Congurations:

●

1 TB + 128 GB value solid-state drive (SSD)

●

2 TB + 128 GB value SSD

●

1 TB + 256 GB PCIE SSD

PCIe NVMe (TLC) M.2 SSD:

●

256 GB

●

512 GB

Supports all 7 mm/9.5 mm, SATA 2.5" HDDs

HP 3D DriveGuard

Support for second drive

7 mm and 9.5 mm share the same bracket

Optical drive,

external

Supports DVD+/-RW Double-Layer SuperMulti

Supports M-disc

Audio and video Quad speakers

Bang & Olufsen

Supports HP Audio Boost

Supports HP Noise Cancellation

Dual array digital microphones

with appropriate software - beam forming, echo cancellation, noise suppression

Cameras:

●

HP Wide Vision HD: HD camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV

—

720p by 30 frames per second

●

Intel RealSense 3D camera - indicator LED, USB 3.0, 85° WFOV

—

1080p by 30 frames per second, 4x depth resolution

—

Supports Windows Hello

Ethernet Integrated 10/100/1000 NIC

Wireless Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth® 4.2 Combo Adapter (non vPRO)

Integrated wireless options with dual antenna (M.2/PCIe)

Compatible with Miracast-certied devices, for Windows 10

External media

cards

HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-Push insertion/removal

Ports Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel

resolution to t embedded panel and external monitor connected)

HDMI v2.0 supporting: up to 4096x2160 @ 60 Hz

Headphone / Line out

Microphone input

2 Chapter 1 Product description

Category Description

Mini Dual-Mode DisplayPort

3 USB 3.0 ports (one on right side and two on left side)

RJ-45/Ethernet port

AC Smart Pin adapter plug

Keyboard/

pointing devices

Full-size standard 3-coat paint island-style backlit keyboard with numeric keypad in Dragon Red

Clickpad with image sensor

Multitouch gestures enabled

Supports Modern Trackpad Gestures

Taps enabled as default

Power

requirements

6-cell Polymer battery – 95.8 Whr

230 W AC adapter with 1.8 M length power cord

Security TPM 2.0

Security lock slot

Operating

system

Pre-installed

Windows 10 Professional

Windows 10 Home ML

Windows 10 Home High End ML

Windows 10 Home EM/SL (with i7 processors + 4GB, or, any processors + ≥1080p screen + ≥ 8GB)

Windows 10 Home High End EM/SL/China (with i7 processors + 4GB, or, any processors + ≥1080p screen + ≥ 8GB)

SEAP Windows 10 Home (select products only)

SEAP Windows 10 Home High End (prohibited to Win10 Home with Oce 365 AFO OS AVs, and only available to

China and 100% attach)

CPPP Windows 10 Home China Language Edition (with i7 processors + 4GB, or, any processors + ≥1080p screen +

≥ 8GB)

Serviceability End user replaceable parts:

AC adapter

Memory

3

2 External component identication

Right side

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1.

Hold the card label-side up, with connectors facing the

computer.

2.

Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory

card reader.

(2) Drive light (select products only)

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard

drive (select products only).

(3) Mini Dual-Mode DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

(4) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI)

device.

(6) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

4 Chapter 2 External component identication

Component Description

(7) Power connector Connects an AC adapter.

(8) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully

charged.

●

Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is

charging.

●

O: The battery is not charging.

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

stolen.

(2) Vents Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for

the internal fan to cycle on and o during routine operation.

(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(4) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust the

volume before using headphones, earbuds, or a headset. For

additional safety information, see the Regulatory, Safety and

Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps (required on some

products), select HP Help and Support, and then select HP

Documentation.

Left side 5

Component Description

NOTE: When a device is connected to a headphone jack, the

computer speakers are disabled.

(5) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo

array microphone, or monaural microphone.

6 Chapter 2 External component identication

Display

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Internal microphones Record sound.

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, and record still images.

(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(5) 3D camera light On: The 3D camera is in use.

(6) 3D camera Allows you to video chat and scan or capture 3D images. 3D apps for

gaming, security, and immersive collaboration are available to

maximize your 3D camera experience.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲

Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP

Documentation.

Display 7

Component Description

(1) Internal microphones Record sound.

(2) Camera Allows you to video chat, record video, or record still images. Some

products also provide HD (high–denition) or 3D capability, apps for

gaming, or facial recognition software like Windows Hello.

To use your camera:

1.

Type camera in the taskbar search box, and then select

Camera.

2.

Type Intel RealSense in the taskbar search box to explore

additional features, demos, and apps.

When the light is on, the camera is in use.

(3) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲

Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP

Documentation.

8 Chapter 2 External component identication

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HP OMEN - 17-w204nu Maintenance & Service Guide

HP OMEN - 17-w204nu Maintenance & Service Guide

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