Maintenance and Service Guide
HP Pavilion Gaming 15 Laptop PC
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2019 HP Development Company,
L.P.
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and used by HP Inc. under license. Intel, Core,
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countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2019
Document Part Number: L57921-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow
the instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits.
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 6
Display ........................................................................................................................................................................................ 7
Keyboard area ........................................................................................................................................................................... 8
Touchpad ............................................................................................................................................................... 8
Lights ..................................................................................................................................................................... 9
Button and speakers ......................................................................................................................................... 10
Special keys ........................................................................................................................................................ 11
Bottom ..................................................................................................................................................................................... 12
Labels ....................................................................................................................................................................................... 13
3 Illustrated parts catalog ........................................................................................................................................................................ 14
Computer major components .............................................................................................................................................. 14
Display components .............................................................................................................................................................. 22
Miscellaneous parts ............................................................................................................................................................... 24
4 Removal and replacement procedures preliminary requirements ................................................................................................ 26
Tools required ......................................................................................................................................................................... 26
Service considerations .......................................................................................................................................................... 26
Plastic parts ........................................................................................................................................................ 26
Cables and connectors ..................................................................................................................................... 27
Drive handling .................................................................................................................................................... 27
Electrostatic discharge damage .......................................................................................................................................... 28
Packaging and transporting guidelines .............................................................................................................................. 29
Workstation guidelines .......................................................................................................................................................... 29
Equipment guidelines ............................................................................................................................................................ 30
5 Removal and replacement procedures .............................................................................................................................................. 31
Component replacement procedures ................................................................................................................................. 31
Bottom cover ...................................................................................................................................................... 32
Memory module ................................................................................................................................................ 34
v
Battery ................................................................................................................................................................. 36
Hard drive ........................................................................................................................................................... 36
WLAN module .................................................................................................................................................... 39
Solid-state drive ................................................................................................................................................ 41
USB/audio board cable ..................................................................................................................................... 43
Hinge trunks ....................................................................................................................................................... 44
Fan brackets ....................................................................................................................................................... 45
Fan/heat sink assembly .................................................................................................................................... 46
USB/audio board ................................................................................................................................................ 49
Power connector cable ..................................................................................................................................... 51
Touchpad cable .................................................................................................................................................. 53
Touchpad ............................................................................................................................................................ 54
System board ..................................................................................................................................................... 56
Speakers ............................................................................................................................................................. 60
Power button board .......................................................................................................................................... 62
Power button board cable ............................................................................................................................... 64
Display assembly ............................................................................................................................................... 54
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 73
Starting Setup Utility (BIOS) .................................................................................................................................................. 73
Updating Setup Utility (BIOS) ................................................................................................................................................ 73
Determining the BIOS version ......................................................................................................................... 73
Downloading a BIOS update ............................................................................................................................ 74
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 75
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 75
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 76
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 76
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 76
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 76
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 77
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 77
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 78
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 78
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ................................................................................................................... 78
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 79
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 79
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 79
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 79
vi
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 80
8 Specications .......................................................................................................................................................................................... 81
Computer specications ........................................................................................................................................................ 81
9 Backing up, restoring, and recovering ................................................................................................................................................. 83
Backing up information and creating recovery media ..................................................................................................... 83
Using Windows tools ......................................................................................................................................... 83
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 83
Restoring and recovery ......................................................................................................................................................... 84
Restoring, resetting, and refreshing using Windows tools ......................................................................... 84
Recovering using HP Recovery media ............................................................................................................ 84
Changing the computer boot order ................................................................................................................ 84
10 Power cord set requirements ............................................................................................................................................................ 85
Requirements for all countries ............................................................................................................................................ 85
Requirements for specic countries and regions ............................................................................................................. 86
11 Recycling ............................................................................................................................................................................................... 88
Index ............................................................................................................................................................................................................. 89
vii
viii
1 Product description
Table 1-1 Product components and descriptions
Category Description
Product Name HP Pavilion Gaming 15 Laptop PC (model numbers 15-dk0000 through 15-dk0999; CTO model number 15t-
dk000)
Processors Intel™ Core® i7-9750H 2.6-GHz (turbo up to 4.5-GHz) processor (2666-MHz FSB, 12-MB L3 cache, six cores,
45 W)
Intel Core i5-9300H 2.4-GHz (turbo up to 4.1-GHz) processor (2666-MHz FSB, 8-MB L3 cache, six cores, 45 W)
Chipset Intel HM370
Graphics Graphics Card: Intel UHD Graphics 630
Graphics Controller:
NVIDIA® GeForce® GTX 1660Ti with 6-MB discrete memory
NVIDIA GeForce GTX 1650 with 4-MB discrete memory
NVIDIA GeForce GTX 1050 with 4-MB discrete memory
NVIDIA GeForce GTX 1050 with 3-MB discrete memory
Panel 15.6-in., ultra high-denition (UHD) (3840×2160), AntiGlare, white light-emitting diode (WLED), liquid
crystal display (LCD), UWVA, 72, 340, eDP 1.3+PSR, ultraslim display panel
15.6-in, full high-denition (FHD) (1920×1080), AntiGlare, WLED, LCD, UWVA, 72, 300, eDP 1.4+PSR,
ultraslim, 144-MHz display panel
15.6-in, FHD, (1920×1080), AntiGlare, WLED, LCD, UWVA, 72, 300, eDP 1.2, ultraslim display panel
15.6-in, FHD, (1920×1080), AntiGlare, WLED, LCD, UWVA, 45, 250, slim display panel
Memory Support for DDR4-2666, 1.2 V system memory
Support for up to 32-GB of system memory in the following congurations:
32-GB (16-GB×2)
16-GB (16-GB×1)
16-GB (8-GB×2)
12-GB (8-GB×1 + 4-GB×1)
8-GB (8-GB×1)
8-GB (4-GB×2)
4-GB (4-GB×1)
Storage Hard drive:
1-TB, 7200-rpm, 7.2-mm hard drive
1-TB, 5400-rpm, 7.2-mm hard drive
1-TB, 7200-rpm, 7.2-mm hard drive + 16-GB, M.2, PCIe-3×2 3D Xpoint Optane® solid-state drive
Solid-state drive:
1-TB, 2280, PCIe-3×4, NVMe, solid-state drive with three-layer cell (TLC) DS
1
Table 1-1 Product components and descriptions (continued)
Category Description
Storage (continued) 512-GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC
512-GB, 2280, PCIe-3×2×2, NVMe, solid-state drive + 32-GB 3D XPoint
512-GB, 2280, PCIe, NVMe, solid-state drive
256-GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC
256-GB, 2280, PCIe solid-state drive
128-GB, M.2 2280, PCIe-3×2 solid-state drive
16-GB, M.2 2280, PCIe-3×2 solid-state drive
Hard drive + solid-state drive combination:
2-TB, 5400-rpm, 7.2-mm hard drive + 256-GB, M.2, PCIe, NVMe solid-state drive with TLC
1-TB, 7200-rpm, 7.2-mm hard drive + 512-GB, M.2, PCIe, NVMe solid-state drive with TLC
1-TB, 7200-rpm, 7.2-mm hard drive + 512-GB, PCIe solid-state drive
1-TB, 7200-rpm, 7.2-mm hard drive + 256-GB, M.2, PCIe, NVMe solid-state drive with TLC
1-TB, 7200-rpm, 7.2-mm hard drive + 128-GB, M.2, PCIe, NVMe solid-state drive with TLC
1-TB, 5400-rpm, 7.2-mm hard drive + 128-GB, M.2, PCIe, NVMe solid-state drive with TLC
Audio and video Audio:
Integrated dual B and O speakers
Support for HP Audio Boost
Camera: Integrated one-piece xed HD 720p-VSF2 camera
Microphones: Dual-array microphone
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Wireless local area network (WLAN) options:
Intel 9560 ac 2×2 MU-MIMO + Bluetooth® 5.0 M.2 non-vPro MIPI+BRI WW with two antennas
Realtek RTL8822BE ac 2×2 MU-MIMO + Bluetooth 4.2 M.2 PCI-e WW with two antennas
External media cards HP MultiFormat microSD® media card reader
Internal card expansion One M.2 slot for solid-state drive
One M.2 slot for WLAN module
Ports Audio-out (headphone)/audio-in (microphone) combo jack
High-denition multimedia interface (HDMI) 2.0 connector
HP Smart AC adapter power connector
RJ-45 jack
USB 3.0 Type-A port (3)
USB 3.1 Type-C Gen. 2 port
Security Trusted Platform Module (TPM) 2.0 - Firmware
Sensor Accelerometer
Power requirements Support for a 3-cell, 52-Wh, 4.55-Ah, Li-ion, battery
2 Chapter 1 Product description
Table 1-1 Product components and descriptions (continued)
Category Description
Power requirements
(continued)
Support for the following AC adapters:
200-W HP Smart AC adapter (PFC, slim, 4.5-mm)
150-W HP Smart AC adapter (PFC, slim, 4.5-mm)
135-W HP Smart AC adapter (PFC, RC, slim, 4.5-mm)
Support for 1.00-m power cords with a C13 or C5 connectors
Operating system Windows® Home 64-bit
Windows Home 64-bit Advanced
Windows Home 64-bit Advanced Single Language
Windows Home 64-bit High-End Chinese Market CPP
Windows Home 64-bit Plus
Windows Home 64-bit Plus Single Language
Windows Home 64-bit Plus Single Language Africa Market PPP
Windows Home 64-bit Plus Single Language APAC EM PPP
Windows Home 64-bit Plus Single Language India Market PPP
Windows Home 64-bit Plus Single Language Indonesia Market PPP
Windows Home 64-bit Single Language
Windows Professional 64-bit
FreeDOS 3.0
3
2 External component identication
The computer features top-rated components. This chapter provides details about the computer components,
where they are located, and how they work.
Locating hardware
To nd out what hardware is installed on the computer:
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on the computer:
Right-click the Start button, and then select Apps and Features.
4 Chapter 2 External component identication
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(3) USB SuperSpeed ports Connect USB devices, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(4) AC adapter and battery light White: The AC adapter is connected and the battery is
fully charged.
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
Amber: The AC adapter is connected and the battery
is charging.
O: The battery is not charging.
(5) Power connector Connects an AC adapter.
Right side 5
Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(2) USB/audio with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
(3) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(4) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides
data transfer, and even when the computer is o,charges most
products such as a cell phone, camera, activity tracker,
or smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(5) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory
card reader.
6 Chapter 2 External component identication
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
Touchpad
Table 2-4 Keyboard components and descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Table 2-5 Light components and their descriptions
Component Description
(1) Power light On: The computer is on.
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.of power.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(3) Mute light On: Computer sound is o.
O: Computer sound is on.
Keyboard area 9
Button and speakers
Table 2-6 Button and speakers components and their descriptions
Component Description
(1) Power button When the computer is o, press the button to turn on
the computer.
When the computer is on, press the button briey to
initiate Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
(2) Speakers (2) Produce sound.
10 Chapter 2 External component identication
Special keys
Table 2-7 Special key components and descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keyboard A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is turned
back on.
Keyboard area 11
Bottom
Table 2-8 Bottom component and description
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
12 Chapter 2 External component identication
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