ACN ATA User manual

Page 1 of 6

User Guide

ACN VoIP Service

MKTG-59 10.05.2017

Welcome to your new ACN VoIP Service

Your new ACN VoIP (Voice over Internet Protocol) Service simply means that your new phone service is provided via a special

adaptor (called an Analogue Telephone Adaptor or ATA) which uses your broadband Internet service to make and receive

phone calls.

This User Guide details the steps required to set up and start using your new ACN VoIP service by installing the ACN VoIP

equipment we have sent you.

Items You Need:

• A working broadband (Internet) service

• Access to one spare LAN port on your

broadband modem/router

• Access to a power point near your

modem/router, to power the ATA

• An analogue, or DECT (Digital Cordless)

home phone to connect to the ATA

Your ACN VoIP Pack contains the following items:

Power pack & cable

Analogue Telephone

Adaptor (ATA)

Ethernet cable

Your modem/router, should have

a cable already plugged into the

Internet/WAN Port (this is the cable

that supplies your Internet). You may

also have a cable plugged into the rst

Ethernet/LAN Port (if you have your

PC or laptop plugged into the device

directly - not on Wi-Fi)

Important Note:

Before attempting the setup of your new ACN VoIP Service you must ensure that you have a working broadband

(Internet) service and that ACN has completed the conguration of your new VoIP Service. ACN will conrm your

new ACN VoIP Service is ready by sending you an “ACN VoIP Phone Service is now active” message to the email

address you provided with your order.

Attempting the setup of your ACN VoIP service prior to receiving this email will fail. This is because the process of

allocating you a new telephone number, or porting an existing number (where requested) will not be complete.

Typical Modem/Router

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User Guide

ACN VoIP Service

MKTG-59 10.05.2017

Setting up your ACN VoIP Service

It’s important to follow the steps below in the order indicated to ensure your new ACN VoIP Service functions correctly.

Specically, DO NOT plug the ATA into a power socket until you are instructed to do so in Step 5 and 6.

1. Connect one end of the provided Ethernet cable, to the port marked “Internet” on the back of the ATA.

Ethernet cable Analogue Telephone

Adaptor (ATA)

1. Connect the other end of the Ethernet cable, to a spare “Ethernet or LAN” port on the back of your broadband

modem/router (may also just be marked 1 to 4 depending on the number of ports the device has)

Ethernet cable

Analogue Telephone

Adaptor (ATA)

Note: Do not connect this cable to the port marked WAN, as this is used for your incoming Internet service.

1. Plug your existing phone cable into the port labeled “phone” on the back of the ATA. If you are using a DECT

device, plug into the main base station.

Ethernet cable

Analogue Telephone

Adaptor (ATA)

Landline phone

Step

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User Guide

ACN VoIP Service

MKTG-59 10.05.2017

Setting up your ACN VoIP Service ( Continued )

Your ACN VoIP Service setup should now be complete. We recommend you conrm that the service is

working correctly by making a call from the phone connected to the ATA. If you are unable to hear a

dial-tone or successfully make a phone call, please refer to the Troubleshooting Guide on the next page.

1. Connect the provided Power Pack and cable to the back of the ATA in the port labeled “DC12V”

1. Plug the other end of the Power Pack into a Power Outlet/Wall Socket.

1. Turn on the Power for your ATA at the wall socket

The ATA will automatically attempt to connect to ACN and then download and register

your ACN VoIP service. The LED lights on the front of the ATA will ash GREEN on and o.

Please allow up to 10 minutes for this process to complete. You will know when this has

been completed when all 4 LED lights on the front of the ATA are constantly GREEN as

shown below. If your ATA does not have all 4 lights GREEN after 10 minutes, please refer

to the Troubleshooting Guide below for assistance.

Front view of your ATA

Step

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User Guide

ACN VoIP Service

MKTG-59 10.05.2017

Troubleshooting Guide

1. Check that your modem/router is turned on - there should be visible lights on the front of the device.

2. Check that your modem/router has a working broadband connection by accessing an Internet site or web page. Your ACN

VoIP Service will not set up successfully if it cannot access the Internet.

3. Check that you have followed the steps in this installation guide, in the correct order, and that the power supply to the ATA

has been turned on.

4. Check that your home phone has power and is connected correctly to the ATA.

If after checking the above, the service still does not work, please try the following:

1. Turn o the power to your ATA and unplug the Power Pack from the wall socket for 30 seconds.

2. Plug the Power Pack back into the wall socket and turn on the power for your ATA. Allow a further 5 to 10 minutes for the ATA

to re-attempt its download and registration process before attempting to use the service.

3. Conrm that the service is working by making a call from the phone connected to the ATA.

If your ATA continues not to have all 4 LED lights GREEN or you are unable to make a phone call, please contact ACN Customer

Service for support on 1300 881 778 between 8am and 8pm (AEST/AEDT) Monday to Sunday.

When contacting ACN Customer Service, please be ready to answer the following questions:

A. What lights, if any, are working on the ATA?

B. Can you make an outgoing call? If not, what happens?

C. Can you call your phone number from a mobile or other phone? If not, what happens?

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User Guide

ACN VoIP Service

MKTG-59 10.05.2017

VoIP feature list and star codes available on your new Service

Below is a list of commonly requested available VoIP features. For the full list, please visit:

www.acnpacic.com/knowledge-base/voip feature list and star codes user guide australia

Call forwarding to voicemail

Always

• Activate: Enter *21(call) on your device • Deactivate: Enter #21(call) on your device

When line is busy

• Activate: Enter *40(call) on your device • Deactivate: Enter #40(call) on your device

When unanswered

• Activate: Enter *41(call) on your device • Deactivate: Enter #41(call) on your device

Call forwarding to another number

Always

• Activate: Enter *72(call) on your device and then follow

the prompts

• Deactivate: Enter *73(call) on your device

• Check current status: Enter *21*(call) on your device

When line is busy

• Activate: Enter *90(call) on your device and then follow

the prompts

• Deactivate: Enter *91(call) on your device

• Check current status: Enter *67*(call) on your device

When unanswered

• Activate: Enter *92(call) on your device and then follow

the prompts

• Deactivate: Enter *93(call) on your device

• Check current status: Enter *61*(call) on your device

Call waiting

Enables users to answer a call whilst on another call

• Activate: Enter *43(call) on your device • Deactivate: Enter #43(call) on your device

• Check current status: Enter *53*(call) on your device

Call return

Returns a call to the number of the last received call

• Use: Enter *69(call) on your device

Voicemail portal access

Enables access to the voicemail portal to manage services and voice mailbox, or to change the passcode

• Access: Enter *0(call) on your device

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User Guide

ACN VoIP Service

MKTG-59 10.05.2017

Dead-On-Arrival (DOA)

and Early Life Failure (ELF)

We will arrange to replace your Grandstream

HT 701 Analogue Telephone Adaptor ATA

(“Product”) if it fails within 14 days from the date

of purchase. This period is the Dead on Arrival/

Early Life Failure (“DOA/ELF”) period. Please refer

to the Warranty Claims section to learn how

to make a claim in these circumstances. If the

Product fails outside the DOA/ELF period, please

also refer to the Warranty section of this guide.

Warranty

Subject to the conditions of this limited

warranty (“Warranty”), ACN warrants your

Grandstream HT 701 Analogue Telephone

Adaptor ATA (“Product”) to be free from defects

in design, materials and workmanship at

the time of its original purchase by you. The

Warranty is valid for a period of 24 months

(“Warranty Period”) from the original date of

purchase of the Product.

If during the Warranty Period, this Product fails

to operate under normal use and service, due

to defects in design, materials or workmanship,

ACN will either repair or replace, at our option,

the Product in accordance with the conditions

stipulated herein.

ACN reserves the right to charge a handling fee

if a returned Product is found to not be under

Warranty according to the conditions below.

Conditions

This Warranty does not cover mechanical

damage caused by misuse, abuse, impact or

accident or damage caused to the Product or

damage caused by liquids, lightning, power

surges (ACN recommends you obtain surge

protection for your electricity supply), theft, or

heat damage sustained from the stacking of

electrical equipment on or in close proximity to

the Product.

This Warranty does not cover you changing

your mind about purchasing the Product. The

Warranty is not transferable and does not cover

any ACN services nor does the Warranty Period

recommence upon receipt of any replacement

unit sent to you by ACN. If you hack the rmware

or software installed with the Product or if you

tamper with security seals or remove any service

covers on the equipment ACN will consider this

Warranty voided. The Warranty does not cover

any computer viruses obtained from your use of

the Product or any ACN services. This Warranty

does not cover Product failures which have been

caused by use of accessories or other peripheral

devices which are not ACN branded original

accessories intended for use with this Product.

Equipment models may change over the

course of this Warranty. It may be necessary

for the replacement unit to be a refurbished

unit, a dierent model, and/or from a dierent

manufacturer. Goods presented for repair may

be replaced by refurbished goods of the same

type rather than being repaired. Refurbished

parts may be used to repair the goods. ACN

conrms that any replacement Product sent

to you will be of merchantable quality and

functionally similar to the original Product

supplied.

Warranty Claims

Should your Product fail within the DOA/ELF

Period or the Warranty Period you will need to

contact ACN’s Customer Service Team on 1300

881 778 to describe the defect. ACN will then

issue you with a prepaid return courier satchel

for you to return the device for testing purposes.

ACN will not be liable for any expenses you incur

in relation to any DOA/ELF or Warranty claim.

The return satchel is pre-labelled with our return

address which is:

BMS Technology Pty Ltd

107 Wright Street

ADELAIDE, SA 5000

Please note that some of your personal settings,

content and other information and stored data

may be lost when the Product is repaired or

replaced. Due to applicable law, other regulation

or technical restrictions, ACN will not make a

back-up copy of your information.

ACN does not take responsibility for any lost

information of any kind and will not reimburse

you for such loss. You should always make

back-up copies of all the information stored on

the Product before handing it in for repair or

replacement.

You will need to comply with any other return

procedures stipulated by ACN as published or

explained at the time of the claim. If a defect

exists and a valid claim under the Warranty is

received by ACN after the rst 15 days following

the expiry of the Warranty Period, ACN is

entitled to charge for any reasonable shipping

and handling costs made in connection with the

repair or replacement of the Product.

ACN respects your rights as a consumer. Our

goods come with guarantees that cannot be

excluded under the Australian Consumer Law.

You are entitled to a replacement or refund

for a major failure and for compensation

for any other reasonably foreseeable loss or

damage. You are also entitled to have the goods

repaired or replaced if the goods fail to be of

acceptable quality and the failure does not

amount to a major failure. Nothing contained

in this Warranty shall be read or applied so as

to exclude, restrict or modify the application of

applicable provisions of Australian Consumer

Law, including Consumer entitlements

described in the Competition and Consumer Act

(as amended), or any relevant State or Territory

statute which by law cannot be excluded,

restricted or modied.

To the extent that any such statute permits

ACN to limit our liabilities to compensate or

indemnify you or any other person for breach

of an implied guarantee, condition or warranty,

our respective liabilities for such breach shall

be limited to, at our option: (a) the replacement

of the Product or the supply of an equivalent

Product or payment of the cost of replacing the

Product or acquiring an equivalent Product; or

(b) the repair of the Product or payment of the

cost of having the Product repaired.

Standard Form of Agreement

Important Customer Information: Your Rights

and Obligations.

For the complete terms and conditions which

apply to the supply of the Product and ACN

services, and which set out your rights and

obligations, please refer to ACN’s Standard Form

of Agreement (SFOA), available on our website:

acnpacic.com

Further Information

For the latest rate plans, products and services

visit www.acnpacic.com

For further information about pricing,

other services available from ACN, the ACN

Opportunity or becoming an ACN Independent

Business Owner (IBO),

please visit www.acnpacic.com

ACN ATA User manual

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