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User Guide
TP-LINK TL-WR841N nbn™ + Voice Wireless Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3051 29.11.2016
Welcome to ACN
This guide is designed to help you connect your new ACN nbn™ Broadband service. Your router has been pre-congured to
simply Plug’n’Play so you’ll be up and running in no time.
Once you are online, visit www.acnpacic.com/knowledge-base for further information and technical support if required.
www.acnpacic.com/myaccount
At MyAccount you can:
▪Check your current month’s data usage
▪Review your previous month’s data usage
▪Download your invoices
▪Pay your ACN account and much more!
Customer Service
Our dedicated Customer Service team is available 7 days a week.
Customer Service: 1300 881 778
8:00am - 8:00pm (AEST/AEDT) Monday to Sunday
Online Chat: Chat to us online at www.acnpacic.com/contact-us
Monday-Friday 8am – 5pm (AEST/AEDT)
Email Enquiries: enquiries@acnpacic.com.au
For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN
Independent Business Owner (IBO), please visit acnpacic.com
Getting to know your Router
The TP-LINK Wireless router from ACN has been set up to Plug’n’Play. All you need to do now is follow the instructions
in this guide.
We recommend Microsoft® Windows 7, Vista, XP, 2000 and MAC OS as the minimum Operating System requirements.
Ideally, your computer should be less than ve years old and of a reasonable specication to get the most out of the
internet. It is very important to ensure that your computer is up to date with anti-virus and rewall / internet protection
software.
Page 2 of 7
User Guide
TP-LINK TL-WR841N nbn™ + Voice Wireless Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3051 29.11.2016
Understanding your TP-LINK Wireless Router
LED Indicator Icon Colour Denition
Power
O Power is o.
On The router has nished booting.
Flash The router is booting or upgrading.
WLAN
O The Wireless function is disabled.
On The Wireless function is enabled.
LAN 4-1
O There is no device connected to the corresponding
port.
On There is a device connected to the corresponding
port.
WAN
O There is no device connected to the WAN port.
Orange A device is connected to the WAN port, but there is
no Internet activity.
Green A device is connected to the WAN port, and the
Internet is active.
WPS
Slow Flash
A wireless device is connecting to the network by
WPS function. This process will last in the rst 2
minutes.
On A wireless device has been successfully added to
the network by WPS function.
Quick Flash A wireless device failed to be added to the network
by WPS function.
Interface Purpose
ON/OFF The switch for the power
POWER The power plug is where you will connect the power adaptor
WAN Through this port, you connect the modem to the applicable UNI-D port as
advised by ACN
LAN (1,2,3,4) Through these ports, you can connect the modem to your PC or other Ethernet
network devices
WPS / RESET The button for the WPS function.
Please do not press reset unless instructed by ACN Technical support
Wi-Fi ON/OFF The switch for the Wi-Fi function. Press the button to enable/disable the Wi-Fi
Page 3 of 7
User Guide
TP-LINK TL-WR841N nbn™ + Voice Wireless Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3051 29.11.2016
Router
Router
WAN
port UNI-D ports
Ethernet cable
Ethernet cable
nbn™ connection box
Step 1: Equipment check
Once you’ve received your Service Activation email from ACN, take out the following pieces of equipment.
Step 2: Connecting to the nbn™ Broadband
Connect one end of the Ethernet cable into the blue WAN port on the back panel of your router. Remove the cover
from the nbn™ connection box and look at the bottom of the unit for the UNI-D ports. Connect the other end of the
Ethernet cable to the rst available UNI-D port.
Step 3: Plug in your Analogue Telephone Adaptor (ATA)
Plug one end of the supplied power pack & cable into the ATA and plug the other end to a power outlet. This should
automatically turn on the device.
Step 4: Connecting your Phone Service
Take the remaining supplied Ethernet cable and connect one end into an available orange LAN port on your router
and the other end into the Internet port on the ATA.
Setting up your TP-LINK Wireless Router
Do not power on your router until you have completed the steps below.
Ethernet cable Ethernet cableTP-LINK Wireless Router
MODEM BOX ATA BOX
Power adaptor Power pack & cable
Power pack & cable Analogue Telephone Adaptor
Analogue Telephone Adaptor
Analogue Telephone
Adaptor (ATA)
Powerpoint
Page 4 of 7
User Guide
TP-LINK TL-WR841N nbn™ + Voice Wireless Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3051 29.11.2016
Congratulations you are now connected!
Step 8: Check Installation
Once the nbn™ connection is established your ATA will need to go through the initial registration process which can
take 5-10 minutes. Your registration is complete when the phone light indicator (located on the front of the ATA) is solid
green. If the light is blinking green, this indicates a voicemail message is waiting.
• If the power is connected correctly, the POWER LED will light up green on the front of the router.
• Since the router is pre-congured the WAN LED will turn green.
• If the Ethernet cable is connected, the corresponding Ethernet (LAN) LED will turn green.
• Once you have conrmed the above, open your web browser (e.g. Internet Explorer, Google Chrome, Firefox or
Safari) and go to your favourite website.
Router Powerpoint
Power
Power Adaptor
Step 6: Connect the power supply to your TP-LINK Wireless Router
Plug the supplied power adaptor into the back of the TP-LINK Wireless Router and connect the other end
to a power outlet. Then switch on the power.
Step 7: Connecting your nbn™ devices via Wi-Fi
To connect wirelessly to your nbn™ broadband service:
1. On your wireless device (e.g. smartphone, tablet or laptop)
search for the Wireless Network Name (SSID). You can nd
the SSID on the label on the bottom of your router.
2. Enter your Wireless password/PIN. This can be found on
the label on the bottom of your router.
1
2
Step 5: Connecting your devices via Ethernet cable:
To connect your device to the nbn™ broadband service via an Ethernet connection, you will need to have your
own additional Ethernet cable. Connect one end of your Ethernet cable to one of the orange LAN ports at the
back of your router. Then connect the other end to your device’s Ethernet port.
Router Ethernet cable Back of PC Ethernet port
Page 5 of 7
User Guide
TP-LINK TL-WR841N nbn™ + Voice Wireless Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3051 29.11.2016
Troubleshooting
Quick Tips
If you are unable to connect to the internet try these quick tips:
▪Restart the router. To do this turn o the power, leave for 5 minutes and then turn the power and the router back on. Once
the lights are on (refer to page 2), open your web browser to connect to the internet.
▪Alternatively, isolate the router by removing all equipment connected to the router. Then restart the router and connect it to
your computer via an ethernet cable – once the lights are on, try to connect to the internet.
▪If you are still unable to connect to the internet, remove your ethernet cable and attempt to connect wirelessly through
Wi-Fi. If you have a successful Wi-Fi connection you may have a malfunctioning ethernet cable. In this case contact ACN
Technical Support for further assistance.
Please do not press the reset button unless instructed by ACN Technical Support.
If you have tried all of the above steps, restarted your computer and are still unable to connect to the internet, please contact
ACN Technical Support on 1300 881 778.
Logins and Passwords
The table below outlines the required username and password format for your Wi-Fi connection and Online Tools.
Service Username Password What is it used for Example
MyAccount Your MyAccount username is your
9 digit ACN Customer ID. This will
be sent to you in your ACN Order
Conrmation email
This is an automatically generated
password and will be sent to
you as part of your ACN Order
Conrmation email
Your MyAccount username and
password enables you to login to
MyAccount - ACN Self Help Portal to
manage your service.
Username: 1000000001
Password: 8 character password
WiFi Your Wi-Fi username is the SSID which
is on the label on the bottom of your
modem
Your WiFi password is the Wireless
Password which is on the label on
the bottom of your modem
To connect wireless devices to your
Broadband connection
WiFi Username: TP-LINK_37D991
WiFi Password: 1857495
Dead-On-Arrival (DOA) and Early Life Failure (ELF)
We will arrange to replace your TP-LINK Wireless Router (“Product”) if it fails within 14 days from the date of purchase. This period
is known as Dead on Arrival/Early Life Failure (“DOA/ELF”) period. Please refer to the Warranty Claims section to learn how to
make a claim in these circumstances. If the Product fails outside the DOA/ELF period, please also refer to the Warranty section of
this guide.
Warranty
Subject to the conditions of this limited warranty (“Warranty”), ACN warrants your TP-LINK Wireless Router (“Product”) to be free
from defects in design, materials and workmanship at the time of its original purchase by you. The Warranty is valid for a period
of 24 months (“Warranty Period”) from the original date of purchase of the Product.
If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or
workmanship, ACN will either repair or replace, at our option, the Product in accordance with the conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product is found to not be under Warranty according to the
conditions below.
Page 6 of 7
User Guide
TP-LINK TL-WR841N nbn™ + Voice Wireless Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3051 29.11.2016
Conditions
This Warranty does not cover mechanical damage caused by misuse, abuse, impact or accident or damage caused to the Product
or damage caused by liquids, lightning, power surges (ACN recommends you obtain surge protection for your electricity supply),
theft, or heat damage sustained from the stacking of electrical equipment on or in close proximity to the Product. This Warranty
does not cover you changing your mind about purchasing the Product.
This Warranty does not cover Product failures which have been caused by use of accessories or other peripheral devices which
are not ACN branded original accessories intended for use with this Product.
The Warranty is not transferable and does not cover any ACN services nor does the Warranty Period recommence upon receipt
of any replacement unit sent to you by ACN. If you hack the rmware or software installed with the Product or if you tamper with
security seals or remove any service covers on the equipment, ACN will consider this Warranty voided.
The Warranty does not cover any computer viruses obtained from your use of the Product or any ACN services.
Equipment models may change over the course of this Warranty. It may be necessary for the replacement unit to be a refurbished
unit, a dierent model, and/or from a dierent manufacturer. Goods presented for repair may be replaced by refurbished
goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. ACN conrms that any
replacement Product sent to you will be of merchantable quality and functionally similar to the original Product supplied.
Warranty Claims
Should your Product fail within the DOA/ELF Period or the Warranty Period you will need to contact ACN’s Customer Service
Team on 1300 881 778 to describe the defect. ACN will then issue you with a prepaid return courier satchel so you can return the
device for testing purposes. ACN will not be liable for any expenses you incur in relation to any DOA/ELF or Warranty claim.
The return satchel is pre-labelled with our return address which is:
ACN Product Returns
Locked Bag 2145
NORTH SYDNEY NSW 2059
Please note that some of your personal settings, content and other information and stored data may be lost when the Product is
repaired or replaced. Due to applicable law, other regulation or technical restrictions, ACN will not make a back-up copy of your
information.
ACN does not take responsibility for any lost information of any kind and will not reimburse you for such loss. You should always
make back-up copies of all the information stored on the Product before handing it in for repair or replacement.
You will need to comply with any other return procedures stipulated by ACN as published or explained at the time of the claim.
If a defect exists and a valid claim under the Warranty is received by ACN after the rst 15 days following the expiry of the
Warranty Period, ACN is entitled to charge for any reasonable shipping and handling costs made in connection with the repair or
replacement of the Product.
ACN respects your rights as a consumer. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. Nothing contained in this Warranty shall be read or applied so as to
exclude, restrict or modify the application of applicable provisions of Australian Consumer Law, including Consumer entitlements
described in the Competition and Consumer Act (as amended), or any relevant State or Territory statute which by law cannot be
excluded, restricted or modied.
To the extent that any such statute permits ACN to limit our liabilities to compensate or indemnify you or any other person for
breach of an implied guarantee, condition or warranty, our respective liabilities for such breach shall be limited to, at our option:
(a) the replacement of the Product or the supply of an equivalent Product or payment of the cost of replacing the Product or
acquiring an equivalent Product; or (b) the repair of the Product or payment of the cost of having the Product repaired.
Page 7 of 7
User Guide
TP-LINK TL-WR841N nbn™ + Voice Wireless Router
©2016 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacic.com
MKT-3051 29.11.2016
Important Customer Information
ACN’s Standard Form of Agreement (SFOA) sets out your rights and obligations and the complete terms and conditions which
apply to the supply of the Products and ACN services. The SFOA is available at www.acnpacic.com/customer-agreements-taris
Further Information
For the latest rate plans, products and services visit www.acnpacic.com/customer-agreements-taris
For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent
Business Owner (IBO), please visit acnpacic.com.
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