AT&T MetroCell 9962 Quick Start
For the Alcatel-Lucent 9962 Multi-standard Enterprise Cell v1
Thank you for purchasing AT&T MetroCell !
Before you begin
Allow 1-2 hours for installation. Once system activation is
initiated, it may take up to 2 hours for your MetroCell to be
ready for use. For more complex installations, please refer
to the AT&T MetroCell 9962 Installation Guide available
online at att.com/metrocell.
For accessibility information about the AT&T MetroCell,
please visit att.com/metrocell.
To install AT&T MetroCell, you will need:
1. A central location where you can attach the MetroCell
to an interior wall or column, near the ceiling. This
location should be:
• Within 100 feet of an exterior window, glass wall or door
(to receive GPS signals), and preferably no closer than
15 feet.
• At least 2 feet away from metal obstructions,
microwave ovens, cordless phones, fans, motors, and
fluorescent lighting in order to avoid interference with
the radio signal.
• At least 1 foot away from any work station or place where
people may gather in order to avoid excessive exposure
to radio frequency emissions.
• 50 to 100 feet away from any other small cell (MetroCell,
MicroCell, or repeater) to avoid radio wave interference.
2. An available Ethernet port on a router or switch
with sufficient available bandwidth to support the
traffic that will be carried over the AT&T MetroCell
(see Installation Guide or User Guide for bandwidth
requirements).
3. An AT&T Premier username and password with
administrative permissions
• If you do not already have a Premier admin username
and password, the following document explains how to
obtain these credentials: Register for Premier.
4. Basic tools and hardware (drill, hammer, screw driver,
screws, wall anchors, cable fasteners)
If you’re connecting the MetroCell to a router that has a
simple configuration and hasn’t been customized, you likely
won’t have to make changes to your router settings.
If the router configuration has been customized or is
acting as a firewall, please consult the Local Transport
Requirements in the AT&T MetroCell Installation Guide
or User Guide, as well as documentation from your
router manufacturer and/or Internet Service Provider.
AT&T MetroCell 9962 Quick Start Guide, April 2016 1
What’s in the kit
• Box 1: AT&T MetroCell 9962, mounting plate, GPS
antenna, package of screws
• Box 2/5: Two omni-directional (“stick”) antennas,
power supply (not used in typical
installations)
• Box 3: Power over Ethernet 4p (PoE) injector
• Box 4/6/7: 10’ Ethernet cable, 150’ Ethernet cable
(shielded Cat5e), and 70’ GPS antenna
extension
Box 1 is the largest, followed in size by Box 4/6/7,
Box 3, and Box 2/5.
Note: packaging may not be exactly as described.
Getting to know AT&T MetroCell
The AT&T MetroCell is an Alcatel-Lucent 9962 Multi-
standard Enterprise Cell v1.
Assembly
Find the 2 “stick” antennas in Box 2/5, each about 6 inches
long, and screw them into the connection points on the top
of the MetroCell.
Step 1: Mount AT&T MetroCell
To mount AT&T MetroCell to a wall:
The MetroCell is mounted on a wall with the aid of a
mounting plate. The mounting plate is first attached to the
wall with screws and anchors. The MetroCell is then hooked
onto the mounting plate and secured with 4 provided
screws. Additional details are provided in the MetroCell
9962 Installation Guide.
Step 2: Connect AT&T MetroCell
The following instructions explain how to set up an AT&T
MetroCell using the Power over Ethernet (4p PoE) injector.
Note: When PoE is used, the Ethernet cable which connects
the MetroCell to the PoE injector must be as provided:
shielded Cat5e, with metallic “boots” at each end.
• Secure the PoE injector to an equipment rack (if available,
customer-provided) or other fixture.
• Connect the PoE injector to an available port on your
router or Ethernet switch, using the 10-foot Ethernet
cable provided in the kit.
• Connect the MetroCell to the PoE injector using the 150-
foot Ethernet cable.
• Connect the GPS antenna cable to the MetroCell, using
the provided 70 ft. extension if needed. Do not use your
own cable or more than one extension.
• Route the GPS antenna towards the nearest window and
secure the end to a horizontal surface to hold it in place.
• Secure all cables.
• Connect the PoE power supply cord to the PoE injector
and plug the cord into a 110V power outlet.
The MetroCell MUST be powered by one of the
provided options: either the Power over Ethernet
(4p PoE) injector or the AC/DC power adaptor. Do
NOT use both at the same time, and do NOT use
Power over Ethernet from a router or switch.
AT&T MetroCell 9962 Quick Start Guide, April 2016 2
Step 3: Activate AT&T MetroCell
Activation is initiated on the AT&T MetroCell
website:
• Go to the AT&T MetroCell website at att.com/metrocell.
• Select Manage My Metrocell.
• Log in with your AT&T Premier username and password.
• Acknowledge the AT&T MetroCell terms and conditions.
• Select the inactive MetroCell to be activated.
• Enter the requested information (Serial Number, a
“nickname” you want to give the device, street address,
a technical contact, etc.) and confirm it. Note: The Serial
Number is 18 characters long and can be found on the
device label or the shipping label.
• Click Submit.
The device will initialize, establish IP connectivity, update
its software, reboot, and auto-configure itself. This process
may take up to 2 hours to complete.
Check that the device is ready to use
When the device is ready for use, an email will be sent to the
technical contact named during the activation process, and
the 4 LED indicators on the front cover will turn green and
steady (these turn off after a period of inactivity).
Make a test call
When activation is complete:
• Check that handsets within range of the MetroCell display
more “bars” of signal strength than they did before
activation.
• Make at least one test call and test at least one data
application.
Note: The MetroCell can be operated in “Closed” mode,
which restricts use of the MetroCell to only authorized
cellular phone numbers. When testing signal strength and
placing test calls, be sure that the MetroCell is in “Open”
mode or that the test phone is on the Approved User List. In
the early phase of this service, the LTE radio will be turned
off if the device is operated in Closed mode.
See User Guide for additional information.
Troubleshooting
If your MetroCell has not successfully activated,
please confirm that you have:
• Waited at least 2 hours after initiating Activation on the
MetroCell website.
• Checked the status of the device on the Manage My
MetroCell page.
• Checked for an email confirming activation or providing
additional instructions.
• Checked all connections.
• Checked that the 4 LED indicator lights are green and
steady.
• Verified that your router is configured as required – see
Installation Guide.
• If your MetroCell has been activated in Closed mode,
verified that the device you are using to make test calls
has been added to the Approved User List. If the handset
is connected to the public or “macro” network, it may be
necessary to power it off and on or put it in and out of
airplane mode in order to have it connect to the MetroCell.
For additional assistance
• Refer to the Troubleshooting appendix of the Installation
Guide.
• Refer to the Help and Troubleshooting material on the
AT&T MetroCell website: att.com/metrocell.
• Call the AT&T Product Management Center at 877-996-
7017 and enter the PIN ‘METRO’ (63876).
Maintain required records
The records contained in Appendices E and F of the
Installation Guide are provided to satisfy FCC requirements
and must be maintained with the MetroCell and made
available when requested. Please post or file them in a
suitable location.
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AT&T MetroCell 9962 Quick Start Guide, April 2016 3
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