AT&T MetroCell Quick start guide

Brand: AT&T

Model: MetroCell

Type: Quick start guide

AT&T MetroCell is a powerful indoor cell signal booster designed to extend and enhance wireless coverage in homes, offices, and other indoor locations. With its ability to improve voice and data signals, the MetroCell ensures reliable connectivity for making calls, sending texts, browsing the internet, and streaming media. The device features a sleek and compact design that can be easily mounted on a wall or placed on a flat surface. Setup is simple and can be completed in just a few steps using the included components.

AT&T MetroCell Quick Start

Before you begin

Note: Allow 1-2 hours for a simple installation. Once system

activation is initiated, it may take up to another 2 hours

for your MetroCell to be ready for use. For more complex

installations, please refer to the Installation Guide included

in your MetroCell kit or online at att.com/metrocell.

To install AT&T MetroCell, you will need:

A central point where you can attach the access point to

an interior wall or column. This location should be:

• Within 25 feet of an exterior window, glass wall or door

(to receive GPS signals), and preferably no closer than

15 feet. A 70-foot extension is available - ask your AT&T

representative to order one for you.

• At least 2 feet away from metal obstructions,

microwave ovens, cordless phones, fans, motors, and

ﬂuorescent lighting in order to avoid interference with

the radio signal.

• At least 1 foot away from any work station or place where

people may gather in order to avoid excessive exposure

to radio frequency emissions.

• 50 to 100 feet away from any other small cell (MetroCell,

MicroCell, or repeater) to avoid radio wave interference.

An available Ethernet port on a router or switch with

sufﬁcient available bandwidth to support the trafﬁc that

will be carried over the AT&T MetroCell (see Installation

Guide or User Guide for bandwidth guidelines)

An AT&T Premier user ID and password with

administrative permissions

• If you do not already have a Premier username and

password, please go to the following website for

information on how to obtain these credentials: https://

www.wireless.att.com/businesscenter/premier/get-

started-premier.jsp.

Basic tools and hardware (drill, hammer, screw driver,

screws, wall anchors, cable fasteners)

If you’re connecting the MetroCell to a router that has a

simple conﬁguration and hasn’t been customized, you likely

won’t have to make changes to your router settings.

If the router conﬁguration has been customized or is

acting as a ﬁrewall, please consult the LAN conﬁguration

requirements in the AT&T MetroCell Installation Guide or

User Guide, as well as documentation from your router

manufacturer and/or Internet Service Provider.

Thank you for purchasing AT&T MetroCell !

What’s in the kit

• Box 1: AT&T MetroCell access point, 10’ Ethernet cable,

external GPS antenna with 25 feet of cable.*

• Box 2: Two omni-directional (“stick”) antennas.

• Box 3: Power over Ethernet (PoE) injector kit,

including power cord and user guide.

• Box 4: 150’ Ethernet cable (shielded Cat5E).

• Box 5: Cosmetic cover with bracket.

* Note that the typical installation does not require several

of the components in Box 1, including the power adaptor,

power cord, mounting bracket, cable cover, and cable

cover bracket. Packaging may not be exactly as described.

Also note that a 70-foot extension for the GPS cable can be

obtained from your AT&T representative.

Getting to know AT&T MetroCell

The AT&T MetroCell is an Alcatel-Lucent 9363

Metro Cell – Indoor. The following diagram identiﬁes

key parts and features you may need to know:

Assembly

Find the 2 “stick” antennas and screw them into the

connection points shown.

Locate the metal bracket packed with the cosmetic

cover and attach it to the back of the MetroCell,

using the 4 provided screws.

Step 1: Mount AT&T MetroCell

To mount AT&T MetroCell to a wall:

There are four bolt holes at the corners of the body

of the MetroCell. Use the MetroCell to mark positions

for holes in the wall.

Drill holes for wall anchors (not provided but are

recommended to be used, depending on wall material;

device weighs 4.5 pounds).

Align the bolt holes on the corners of the MetroCell with

the drilled holes, then drive the screws into the anchors.

Bolt holes

“Stick” antennas

Antenna

connection

points

Cosmetic

cover bracket

Ethernet

port #1

Ethernet

port #2

Reset

button

GPS

antenna

connector

LEDs

On/off button

System Ethernet

port #2

LEDs

Power

Phone

(device)

GPS

Ethernet

cable (10’)

Antennas

PoE

injector

Ethernet

cable (150’)

MetroCell Cosmetic

cover

Cosmetic

cover bracket

GPS

antenna

Ethernet

To internet

Customer

router or switch

PoE+ Injector MetroCell

Ethernet

To 110V

AC power

To ground

(optional)

Cat5e shielded

Ethernet with

metallic “boots”

(150 feet)

Step 2: Connect AT&T MetroCell

The following instructions explain how to set up an AT&T

MetroCell using the Power over Ethernet Plus (PoE+) Injector.

Note: When PoE+ is used, the Ethernet cable which connects

the MetroCell to the PoE+ Injector must be as provided:

shielded Cat5e, with metallic “boots” at each end.

See Installation Guide to connect via other options.

• Secure the PoE+ Injector to an equipment rack

(if available , customer-provided) or other ﬁxture.

• If a ground connection is available near the PoE+ Injector,

ground the Injector using the attached 6-inch ground wire

or a longer wire (not included) if needed. If not available,

the ground in the Injector power cord is adequate.

• Connect the PoE+ Injector to an available port on your

router or Ethernet switch with the 10-foot Ethernet cable.

• Connect the MetroCell to the PoE+ Injector using the 150-

foot Ethernet cable.

• Connect the GPS antenna cable to the MetroCell. A

70-foot extension is available if needed - ask your AT&T

representative. Do not use your own cable or more than

one extension.

• Route the GPS antenna towards the nearest window and

secure the end to a horizontal surface to hold it in place.

• Secure all cables .

• Connect the PoE+ power supply cord to the PoE+ Injector

and plug the cord into a 110V power outlet.

Ethernet cable

connection point

GPS antenna

connector

The MetroCell MUST be powered by one of the

provided options: either the Power over Ethernet Plus

(PoE+) injector or the AC/DC power adaptor. Do NOT

use both at the same time, and do NOT use Power over

Ethernet from a router or switch.

Step 3: Activate AT&T MetroCell

Activation is initiated on the AT&T MetroCell website:

• Go to the AT&T MetroCell website at att.com/metrocell.

• Select Manage My Metrocell.

• Log in with your AT&T Premier user ID and password.

• Acknowledge the AT&T MetroCell terms and conditions.

• Select the Inactive MetroCell to be activated.

• Enter the requested information (Serial Number,

a “nickname” you want to give the device, street address,

a technical contact, etc.) and conﬁrm it.

Note: The Serial Number is 10 or 11 digits long and

can be found on the device label or the shipping label.

• Click Submit.

The device will initialize, establish IP connectivity, update

its software, reboot, and auto-conﬁgure itself. This process

may take up to 2 hours to complete.

Check that the device is ready to use

When the device is ready for use, an email will be sent to the

technical contact named during the activation process, and

the 3 leftmost LED indicators (see Getting to Know AT&T

MetroCell above) will all be on and steady.

Make a test call

When activation is complete:

• Check that handsets within range of the MetroCell

display more “bars” of signal strength than they did

before activation.

• Make at least one test call and test at least one

data application.

Note: Premium edition subscribers will be able to operate in

“Closed” mode, which restricts use of the MetroCell to only

authorized cellular phone numbers. When testing signal

strength and placing test calls, please be sure that the

MetroCell is in “Open” mode or that the test phone is on the

authorized user list.

See User Guide for additional information.

Complete the installation

Attach the cosmetic cover (optional)

• Clip the cover into the attachment point on the top of

the MetroCell.

• Secure in place using the two retention screws at the

bottom of the cover.



Troubleshooting

If your MetroCell has not successfully activated, please

conﬁrm that you have:

• Waited at least 2 hours after initiating Activation on the

MetroCell website.

• Checked for an email conﬁrming activation or providing

additional instructions.

• Checked all connections.

• Checked that the Power, System, Phone (Device), and

GPS LED indicator lights are on and steady (see Figure

under Getting to Know AT&T MetroCell, above).

• Veriﬁed that you have conﬁgured your router as required

– see Installation Guide.

• If your MetroCell has been activated in Closed mode,

veriﬁed that the device you are using to make test calls

has been added to the approved user list.

For additional assistance

• Refer to the Troubleshooting appendix of the

Installation Guide.

• Refer to the Help and Troubleshooting material on the

AT&T MetroCell website: att.com/MetroCell.

• call the AT&T Product Management Center at

877-996-7017 and enter the PIN ‘METRO’ (63876).

Maintain Required Records

The records contained in Appendices D and E of the

Installation Guide are provided to satisfy FCC requirements

and must be maintained with the MetroCell and made

available when requested. Please post or ﬁle them in a

suitable location.

All other marks are the property of their respective owners.

Please note:

the MetroCell User Guide is

available at the MetroCell website:

att.com/metrocell

Top attach point

Cosmetic cover and

retention screws

AT&T MetroCell Quick start guide

AT&T MetroCell Quick start guide

AT&T MetroCell Quick start guide

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