Infinite Peripherals Infinea Tab C User manual

Brand
Infinite Peripherals
Model
Infinea Tab C
Type
User manual
Infinea Tab
®
C
USER MANUAL
For iPhone
®
6s Plus /7 Plus /8 Plus
& iPad
®
mini 1-4 /Air /Air 2 /Pro 9.7 /5th/6th Generation
USER MANUAL — INFINEA TAB C
2
Contact Information
Mobility Sales/ Technical Support Center
Infinite Peripherals, Inc.
17681 Mitchell N
Irvine, CA 92614
Toll-Free: (877) 278-7860
Office: (949) 222-0300
Website: ipcmobile.com
Headquarters/ Main Warehouse
Infinite Peripherals, Inc.
2312 Touhy Avenue
Elk Grove Village, IL 60007
Toll-Free: (800) 278-7860
Office: (847) 818-1260
Fax: (847) 818-1287
Email: info@ipcprint.com
Website: ipcmobile.com
Legal Notice
“Made for iPhone” and “Made for iPad” means that an electronic accessory has been designed to connect specifically to the iPhone and has been
certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety
and regulatory standards. Please note that the use of this accessory with an iOS device may affect wireless performance.
Trademarks
Infinite Peripherals, Mobilize Your Enterprise, Linea Pro, Infinea, Infinea Tab, and Infinea Omni are trademarks of Infinite Peripherals, Inc. All other
trademarks are the property of their respective owners.
Compatible Devices
iPhone 6 Plus
iPhone 6s Plus
iPhone 7 Plus
iPhone 8 Plus
iPad Mini 4
iPad Air 2
iPad Pro 9.7
5th/6th Generation
iOS Compatibility
USER MANUAL — INFINEA TAB C
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Table of Contents
Overview 4
Technical Specifications 4
Box Contents 6
Getting Started 6
Product Description 7
Programmable Options 8
Developing Infinea Tab C Applications 9
Assembling Your Infinea Tab C 9
Battery Charging 10
Turn On the Infinea Tab C 10
LED Status Indicators 10
Scan Barcodes 11
Magnetic Stripe Reader (MSR) 12
Near-Field Communication (NFC) Reader 12
SRED Encrypted MSR Information 12
Troubleshooting 13-14
Servicing the Infinea Tab C 15
Warranty 15
Disclaimer 15
Product Returns and Servicing 15
Symbols 16
Federal Communications Commissions 16
USER MANUAL — INFINEA TAB C
4
Visit our website at https://ipcmobile.com or contact your Infinite Peripherals account representative for additional information about our
current and future product accessories.
Overview
The Infinea Tab C (ITC) allows mobile employees to convert their iOS devices into powerful solutions for retail, warehousing, supply chain, ticketing,
and hospitality industries. Includes a 3-track magnetic stripe reader (encrypted or unencrypted), optional 2D barcode scanner, optional Bluetooth,
and/or optional contactless payments.
Features
1D/2D Barcode Scanner
Supports one-dimensional (1D) and two-dimensional (2D)
barcode symbols, which can be read in any direction (omni-
directional). The effective reading distance of the barcode reader
varies depending on the barcode size. The barcode scanner is also
capable of reading barcodes on a LCD screen.
Near-Field Communication (NFC)
Built-in NFC tag/card reader with read/write capability at
13.56 MHz. The NFC reader incorporates several NFC formats,
depending on the model of your Infinea Tab C.
Bluetooth
Available Bluetooth 2.0 SPP compatibility, which allows
connection to a Bluetooth peripheral, such as a printer.
Smartcard Reader
Smartcard reader supports smart cards with a chip as a standard
feature.
Accessories
Magnetic Stripe Reader (MSR)
Built-in magnetic card reader, which incorporates a 3-track, bi-
directional magnetic read head. With a single swipe all field data
is read from all three tracks.
Technical Specifications
Processor
ARM Cortex® M3 Security Micro-controller
Compatibility
iPhone
®
6s Plus/7 Plus/8 Plus
iPad
®
mini 4/Air 2/Pro 9.7/5th/6th Generation
Dimensions (L x W x H)
112.4mm x 88mm x 27mm (4.4” x 3.5” x 1.1”)
Weight
168g (5.9 oz.) without iOS device
USER MANUAL — INFINEA TAB C
5
Connectivity
Environment
Battery Capacity
Rechargeable Li-ion Battery 3.6V/2330mAh
Fuel Gauge micro-controller for precise battery management
Magnetic Card Reader
3-track bi-directional reader
Type: ISO 7810, 7811, 7813
Near-Field Communication (NFC)
AMEX ExpressPay MagStripe and EMV
Discover ZIP and D-PAS
Master Card PayPass MagStripe and M/Chip
VISA PayWave MSD and qVSDC
Power Supply
5V through micro USB connector
5V through single or 5-station charger
Smart Card Reader
ISO7816, EMV L1 Certified
(Optional) Bluetooth
Bluetooth 3.0 Class 2
Serial Port Profile (sPP)
iAP- iPod Accessory Protocol
Status Indicators
Two LEDs for battery status and active connections with
iOS device
Audio: Electromagnetic Buzzer
Barcode Scanner
High-speed imager supports all major 1D/2D barcodes
Battery Life
5000,000 chip card cycles
1,000,000 magnetic card swipes
1,000,000 single button clicks
Temperature
Operation: -10°C to +40°C (14°F - 104°F)
Storage: -15°C to +50°C (-4°F - 122°F)
Relative Humidity
Operation and Storage: 5%-90%
USER MANUAL — INFINEA TAB C
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Box Contents
• Before using your Innea Tab C, remove the unit and any included accessories from the shipping cartoon and verify the contents against the packing
list.
• Retain all packing materials, invoice, and bill of lading. These may be required to return the device for servicing later, or to process a claim with the
shipping carrier.
• Carefully inspect the contents inside of the packaging for any signs of damage. If there are signs of damage, do not attempt to use the unit. Notify your
account executive or contact technical support at https://ipcmobile.com/devices.
• Ensure the battery is fully charged prior to initial use.
These items are included with your unit:
Infinea Tab C (1) Micro USB Charging Cable (1)
Note:
Box contents and part numbers vary based on your order configuration.
Getting Started
The Infinea Tab C allows you to scan barcodes and pass that data into compatible iOS applications.
The following helps you get the Infinea Tab C ready for use:
What to do Section
Assemble the Infinea Tab C with your iOS device Assembling Your Infinea Tab C
Fully charge battery before first use Charging Your Infinea Tab C
Software required to operate the unit with your iOS device Developing Applications
Initialize barcode scanner, MSR, and NFC functionalities Scan Barcodes
Magnetic Strip Reader (MSR)
Near-Field Communication (NFC) Reader
Activate your Infinea Tab C Turn on Your Infinea Tab C
Note:
Barcode scanning and NFC reader functionality requires the installation of software. Contact your Innite Peripherals account representative for
available software or access https://developer.ipcmobile.com.
USER MANUAL — INFINEA TAB C
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Product Description
NFC Reader
Magnetic Stripe Reader
Barcode Engine
Smartcard Slot
Lightning connector
Scan button
LEDs
Charging pad
Charging pad
micro USB port
Power button
USER MANUAL — INFINEA TAB C
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Programmable Options
Configure these optional settings via the SDK.
Charging Current
Charging current may be set to 500mA (default) or 1000mA.
Set Charging
The unit can charge the iOS device using its internal battery by enabling the “setCharging” setting. When the Innea Tab C battery is below 20%, it begins
charging the iOS device battery.
Enable Scan Button
Select the Enable Scan button in the SDK.
Scan Mode
Supports the following scan modes:
Single Scan
Scanning a single barcode by pressing and releasing either Scan button.
Multi Scan
Scanning multiple barcodes by pressing and holding either Scan button.
Motion-Detect
Scanner is activated automatically when barcode is placed near the barcode engine.
Multi-Scan without Duplicates
Scanning multiple barcodes without duplicates.
Pass-Through Sync
When enabled and the USB cable is plugged in, the iOS device is synced with a Windows computer or an Apple MacOS.
When syncing is required, enable the Pass-Through Sync setting in the SDK. When this setting is disabled and the USB cable is plugged in, the unit only
charges, but does not scan.
To use the scanner again, the USB cable must be removed.
Idle Time
Default setting: 5400 seconds (90 minutes).
USER MANUAL — INFINEA TAB C
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Assembling Your Infinea Tab C
1. Face both your iOS device and the Innea Tab C upward, and then align the Home
button with the half circle slot.
2. Slide the unit into position gently.
3. Ensure the unit is seated rmly with the Lightning™ connector.
Developing Infinea Tab C Applications
Software is not provided with your Infinea Tab C. Please contact your reseller or Infinite Peripherals for Third Party software solutions.
Integrating the Infinea Tab Ci into your iOS application requires the use of the Infinite Peripherals Universal Software Developers Kit (SDK).
The SDK incorporates an API specifically for developing applications to use Infinea Tab Ci functionality.
For additional details on using the Infinite Peripheral Universal SDK, please refer to the appropriate SDK documentation.
For the latest Infinite Peripheral Universal SDK, please visit our developer portal: https://developer.ipcmobile.com
Battery Charging
The Infinea Tab C uses a Lithium-ion rechargeable battery and can be charged thought the USB port.
Note:
If fully discharged, the charging time is approximately 6 hours.
• Connect the micro USB charging cable to the micro USB port on the side of the unit.
Note:
Use only approved 5V, 2.1 amp DC adapters to charge the iOS device and
unit together. Failure to do so can result in charging issues with the Infinea
Tab C and/or your iOS device.
Do not force the plug into the connector when connecting the micro USB
charging cable as this could damage the connector.
micro USB port
USER MANUAL — INFINEA TAB C
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Turn On the Infinea Tab C
Once the Infinea Tab C is fully charged, turn on the unit by pressing the Power button on the bottom left side of the unit. The LED flashing blue
indicates is active. If you do not see either LED illuminated, the unit is turned off or not charging from an outside power supply.
Two LEDs
Power button
LED Status Indicators
Two LEDs for battery and unit status as well as four LEDs for contactless indication are standard. In addition, an electromagnetic buzzer sounds for
audio alerts.
LED 1
Blue Flashing
Active connection with the iOS device.
LED 2
Green Flashing
Battery is charging from the USB connector or
charging pads.
Solid Green — No Flashing
Battery is fully charged and may be disconnected
from the outside power supply.
USER MANUAL — INFINEA TAB C
11
Scan Barcodes
You can scan one dimensional (1D) and optional two-dimensional (2D) barcodes with the Infinea Tab C. The effective reading distance of the
barcode reader varies based on the size of the barcode.
These types of scanning modes are supported:
• Single scan
• Multi-scan
• Motion detect
• Multi-scan without duplicates
1. To scan a barcode, press and hold the Scan button.
2. Position the scanner near the center of the barcode by aiming the illumination box over the outer edges.
3. Extend the pointer outside the edges of the barcode.
4. Pull the unit either backward or forward slowly decreasing or increasing the distance between the barcode and scanner unit the entire barcode is
read. The barcode data displays on your iOS device.
15-20 cm
1D Barcode Scan
2D Barcode Scan
USER MANUAL — INFINEA TAB C
12
Magnetic Stripe Reader (MSR)
The built-in magnetic stripe reader incorporates a 3-track magnetic read head, which requires a single swipe of a card to read data on all three tracks.
Near-Field Communication (NFC) Reader
The optional NFC tag/card reader incorporates several NFC formats depending on your model. The built-in contactless card reader receiver/
transmitter is on the back of the unit below the LEDs indicated by the WiFi symbol.
• To read a magnetic stripe card, slide it through the reader with
the magnetic stripe facing downward. The magnetic read head
faces upward toward the bottom cover of the cradle.
• Keep the edge of the card at on the inner base of the reader.
This ensures the stripe passes over the read head evenly.
• To read a card/tag, tap the contactless reading option on your
iOS device.
• Place a card/tag over the WiFi symbol keeping the face of the
card/tag at with the receiver and as close as possible. Data is
sent from the Innea Tab C to your iOS device.
SRED Encrypted MSR Information
Integrating the PTS 4X SRED certified Infinea Tab C into your solution requires proper maintenance of the unit. This includes maintaining proper
battery charge to prevent the unit from unintentionally entering tamper detect mode. When the battery becomes depleted or if it is removed, the
magnetic read head becomes disabled and renders the unit unusable. This requires the unit to be returned to Infinite Peripherals for servicing.
• If the magnetic read head security feature is disabled, follow these guidelines to prevent downtime:
• Do not allow the battery to fully discharge
• Do not attempt to remove the battery
• Always place the unit on the charging station when not in use for extended periods
Note:
When the battery is fully discharged and in the tamper detect mode, the unit may only be reactivated by Infinite Peripherals.
USER MANUAL — INFINEA TAB C
13
Troubleshooting
General Issues
Issue Possible Cause
Unit does not connect to
iOS device
• Battery is too low or fully discharged.
• Unit is not powered on.
• Unit is not properly connected to the iOS device in the iOS device Settings menu.
Unit connects but does not
accept payments
• Battery is too low or fully discharged.
• Unit is asleep or not powered on.
• The card could not be read.
• Device is in a tampered state.
Unit accepts swipes but
only partial card data is
returned
• The card was swiped too slowly or not properly inserted into the unit.
• The magnetic stripe on the card is damaged.
• The magnetic read head is faulty or damaged.
Barcode Scanner
Issue Possible Cause
Card data is not returned
during swiping
• Unit not turned on.
• Swipe method is incorrect.
• Magnetic stripe is unreadable.
• Secured read head requires decryption of data.
• Faulty read head.
• Unit is in a tampered state.
Data/partial data not
returned during reading
• Unreadable NFC tags/cards.
• Battery is too low.
• Faulty NFC reader.
• Software decoding incorrectly.
USER MANUAL — INFINEA TAB C
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Note:
If problems persist, contact a Mobility Expert at https://ipcmobile.com/devices/
Near-Field Communication
Issue Possible Cause
NFC reader does not turn
on
• Battery is too low.
• Software is not powering on the unit.
• Faulty reader.
Data/partial data not
returned during reading
• Unreadable NFC tags/cards.
• Battery is too low.
• Faulty NFC reader.
• Software decoding incorrectly.
Unable to scan specific
tags or cards
• NFC type not enabled or supported.
• Refer to Technical Specications for additional information.
Magnetic Card Reader
Issue Possible Cause
Card data is not returned
during swiping
• Unit is not turned on.
• Swipe method is incorrect.
• Magnetic stripe is unreadable.
• Secured read head requires decryption of data.
• Faulty read head.
• Unit is in a tampered state.
Data/partial data not
returned during reading
• Unreadable NFC tags/cards.
• Battery is too low.
• Faulty NFC reader.
• Software decoding incorrectly.
USER MANUAL — INFINEA TAB C
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Warranty
Infinite Peripherals does not warrant, and is not responsible for, any damage to the Infinea Tab C (“Product”) or the assembled iOS device
as a result of liquid or solid particle intrusion into the Product, or damaged caused by dropping the Product with the assembled iOS device.
If a material or workmanship defect arises with regard to any Infinite Peripherals product, and a valid claim is received within the Warranty
Period, Infinite Peripherals (at our sole discretion) will repair the Product using new or refurbished parts, or replace the Product with a new or
refurbished Product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its
original specifications. In the event of a defect, these are your exclusive remedies.
Disclaimer
NO WARRANTY. This technical documentation is provided AS-IS. Further, the documentation does not represent a commitment on the part of.
Infinite Peripherals, Inc does not warrant that it is accurate, complete or error free. Any use of the technical documentation is at the risk of the
user. Infinite Peripherals, Inc reserves the right to make changes in specifications and other information contained in this document without
prior notice, and the reader should in all cases consult Infinite Peripherals, Inc to determine whether any such changes have been made. Infinite
Peripherals, Inc shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages
resulting from the furnishing, performance, or use of this material. Infinite Peripherals, Inc does not assume any product liability arising out of or
in connection with the application or use of any product or application described herein.
Product Returns and Servicing
Use the link in step 1 to create an account and gain access to our Knowledge Base and online support services. Through our online support center,
you’ll be able to download files, open a Support Ticket, manage your RMAs, view your account Profile and subscribe to Alerts.
To request a RMA
1. Create a user account in the RMA Support Portal at http://ipcmobile.com/support/rma/
2. Login to your user account, and then click Create RMA Request.
3. Read the instructions provided and complete the online request form.
4. Note the assigned RMA number and write it clearly on your shipping carton.
5. Ship your equipment back to us using the address provided.
Servicing the Infinea Tab C
The Infinea Tab C is designed with a 2400mAh battery, which can be replaced only by Infinite Peripherals. If the battery is not charging properly, or the
unit is not powering on, please contact your Infinite Peripherals account representative.
USER MANUAL — INFINEA TAB C
16
Symbol Description
Refer to the instructions before using this product
Manufacturer
Manufacture Date
Caution
Serial Number
P/N
Part Number
Waste Electrical and Electric Equipment
Complies with part 15 of the FCC rules
Symbols
Federal Communications Commissions
Federal Communications Commission (FCC) Statement
15.21
You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to
operate the equipment.
15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Operation is subject to the following two conditions:
1.
This device may not cause interference and
2.
This device must accept any interference, including interference that may cause undesired operation of the device.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific
operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
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Infinite Peripherals Infinea Tab C User manual

Brand
Infinite Peripherals
Model
Infinea Tab C
Type
User manual
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