Axis P5635-E is a high-performance PTZ dome network camera that delivers exceptional image quality in various surveillance scenarios. With its 4K resolution and 30x optical zoom, you can capture intricate details and cover wide areas effortlessly. The camera's WDR (Wide Dynamic Range) capability ensures clarity in scenes with both bright and dark areas, while the autofocus and focus recall areas allow for quick and precise focusing. Additionally, the privacy mask feature enables you to conceal specific regions of the image for privacy concerns.
Axis P5635-E is a high-performance PTZ dome network camera that delivers exceptional image quality in various surveillance scenarios. With its 4K resolution and 30x optical zoom, you can capture intricate details and cover wide areas effortlessly. The camera's WDR (Wide Dynamic Range) capability ensures clarity in scenes with both bright and dark areas, while the autofocus and focus recall areas allow for quick and precise focusing. Additionally, the privacy mask feature enables you to conceal specific regions of the image for privacy concerns.
AXISP5635-EMkIIPTZDomeNetworkCamera
UserManual
AXISP5635-EMkIIPTZDomeNetworkCamera
TableofContents
Productoverview...........................................3
Howtoaccesstheproduct....................................4
Howtoaccesstheproductfromabrowser...........................4
Aboutsecurepasswords..........................................4
Setup.....................................................6
Abouttheproduct'sbuilt-inhelp...................................6
Imagequality...................................................6
Streamingandstorage...........................................8
Overlays.......................................................9
PTZ(PanTiltZoom)..............................................9
Events........................................................10
Applications....................................................14
Troubleshooting............................................15
Howtoresettofactorydefaultsettings.............................15
Howtocheckthecurrentrmware.................................15
Howtoupgradethermware.....................................15
Technicalissues,cluesandsolutions................................16
Performanceconsiderations.......................................17
Specications..............................................18
LEDindicators..................................................18
SDcardslot....................................................18
Buttons.......................................................18
Connectors....................................................18
AXISMulticableCI/OAudioPower.................................19
Axis10-pinpush-pullsystemconnector(soldseparately)...............20
2
AXISP5635-EMkIIPTZDomeNetworkCamera
Productoverview
Productoverview
NO NO
NO
TICE TICE
TICE
Makesurethedomeisattachedinoperationmode,otherwisefocusmaybeaffected.
1
Groundscrew
2
Mountingscrews(3)
3
Networkconnector(PoE+)
4
Multi-connectorwithcover(DonotremovethecoverunlessanI/O-cableisconnected)
5
Hookforsafetywire
6
SDmemorycardslot
7
Controlbutton
8
StatusLEDindicator
9
Powerbutton
10
Dome
3
AXISP5635-EMkIIPTZDomeNetworkCamera
Howtoaccesstheproduct
Howtoaccesstheproduct
AXISIPUtilityandAXISCameraManagementarerecommendedmethodsforndingAxisproductsonthenetworkandassigning
themIPaddressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support
Theproductcanbeusedwiththefollowingbrowsers:
•Chrome
TM
(recommended),Firefox
®
,Edge
®
,orOpera
®
withWindows
®
•Chrome
TM
(recommended)orSafari
®
withOSX
®
•Chrome
TM
orFirefox
®
withotheroperatingsystems.
Howtoaccesstheproductfromabrowser
1.Startawebbrowser.
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.
ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.
IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideoStreamonAxis
Supportwebataxis.com/support
Note
ToshowBonjourasabrowserbookmark,gotoSafari>Preferences.
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.
4.Theproduct’sliveviewpageopensinyourbrowser.
Aboutsecurepasswords
Important
Whensettingtheinitialpassword,thepasswordissentincleartextoverthenetwork.Ifthereisariskofnetworksnifng,
rstsetupasecureandencryptedHTTPSconnectionbeforeresettingthepasswords.
Thedevicepasswordistheprimaryprotectionforthedataandservices.Axis’productsdonotimposeapasswordpolicyasproducts
maybeusedinvarioustypesofinstallations,buttoprotectyourdatadothefollowing:
•Don’tusethedefaultpasswordthatcomeswiththeproducts.
•Useapasswordwithatleast8characters,preferablyusingapasswordgenerator.
•Don’texposethepassword.
•Changepasswordatarecurringinterval,atleastonceayear.
Setapasswordfortherootaccount
Important
Thedefaultadministratorusernamerootcannotbedeleted.Ifthepasswordforrootislost,theproductmustberesetto
thefactorydefaultsettings.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Howtoaccesstheproduct
Thedefaultrootaccounthasfullprivilegesandshouldbereservedforadministrativetasks.Alwayscreateauseraccountwithlimited
privilegesfordailyuse.Thisreducestheexposureoftheadministrativeaccount.
1.Makesuretofollowtheinstructionsaboutsecurepasswords,seeAboutsecurepasswordsonpage4.
2.Typeapasswordandthenretypeittoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
5
AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Setup
Abouttheproduct'sbuilt-inhelp
Youcanaccessthebuilt-inhelpthroughyourproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.
Imagequality
Howtofocusfasterusingfocusrecallareas
Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothatareaitrecallsthe
previouslysavedfocus.It’senoughtocoverhalfofthefocusrecallareaintheliveview.
Werecommendthefocusrecallfeatureinthefollowingscenarios:
•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.
•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocussettingchanges
continuously.
•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.
Important
•Thefocusrecalloverridesthecamera’sautofocusatthespecicpan/tiltrange.
•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.
•Themaximumamountoffocusrecallareasis20.
Howtoaddafocusrecallarea
1.Pan,tiltandzoomintotheareawhereyouwouldliketohavefocus.
2.Setthefocus,eitherusetheautofocusoradjustmanually.Aslongasthefocusrecallbuttonshowsaplus,youcanadda
focusrecallareainthatposition.
3.Clickonthefocusrecallbutton.
Howtoremoveafocusrecallarea
1.Pan,tiltandzoomintothefocusrecallareayouwanttoremove.Thefocusrecallbuttontogglestominuswhenthe
cameradetectsafocusrecallarea.
2.Clickonthefocusrecallbutton.
6
AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Howtohandlesceneswithstrongbacklight
UseWDRtomakebothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image.
2.TurnonWDRunderWidedynamicrange.
ImagewithoutWDR.
ImagewithWDR.
Note
IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr
Howtohidepartsoftheimagewithprivacymasks
Ifyouwanttohidepartsoftheimageduetoprivacyreasons,useoneorseveralprivacymasks.
Whatisaprivacymask?
Aprivacymaskisauser-denedareathatprohibitsusersfromviewingpartsofthemonitoredarea.Privacymasksappearasblocks
ofsolidcolororblurredimageelementsandareappliedonthevideostream.
Privacymasksarepresentonallsnapshots,recordedvideo,andrequestedstreams.TheycannotbebypassedthroughtheVAPIX®
applicationprogramminginterface(API).
Theprivacymaskisrelativetothepan,tilt,andzoomcoordinateswhichmeansthatregardlessoftheangleandzoom,theprivacy
maskcoversthesameplaceorobject.
Important
Ifyouaddmanyprivacymasks,thismayaffecttheproduct’sperformance.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Howtocreateaprivacymask
Tocreateoreditaprivacymask,gotoSettings>Privacymask.
Streamingandstorage
Howtochoosevideocompressionformat
Decidingwhichcompressionmethodtochoosedependsonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Findoutmoreataxis.com/compression-formats
Howtoreducebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlessdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GototheStreamtab.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Howtoaddaudiotoyourrecording
Editthestreamprolewhichisusedfortherecording:
1.GotoSettings>System>Streamproles.
2.Selectthestreamproletomodify.
3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
4.ClickOk.
Overlays
Aboutoverlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.
Howtodisplaythepanortiltpositionasatextoverlay
Itmaybeusefultoretrieve,forinstancefromarecordedvideo,thepanortiltpositionindegreesinwhichaneventhastakenplace.
Thiscanbeobtainedbyincludingthepositionintheimageasatextoverlay,usingaso-calledmodier.
1.GotoSettings>Overlay.
2.Inthetexteld,enter#xtoshowthepanposition.
Enter#ytoshowthetiltposition.
3.Choosealignment,textsizeandappearance.
4.Includethetextoverlay.
5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.
PTZ(PanTiltZoom)
Howtolimitpan,tilt,andzoommovements
Inthisexample,thecameraissurveillingaparkinglotwithnearbyapartmentbuildings.Setpan,tiltandzoomlimitstoensure
privacyforresidents.
Tolimitpanandtilt:
1.GotoSettings>PTZ>Advanced>Limits.
2.Setlimitsforpanandtilt.
3.ClickSave.
Tolimitzoom:
1.GotoSettings>PTZ>Basic.
2.SetZoomtelelimit.
Aboutguardtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.
Howtocreateaguardtourwithpresetpositions
1.GotoSettings>PTZ>Guardtours
2.Click+.
3.SelectPresetposition.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
4.Toedittheguardtour’sproperties,click
5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.
7.ClickDone.
8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.
9.ClickDonetoexittheguardtoursettings.
10.Toscheduletheguardtour,gotoSystem>Events.
Events
Aboutevents
Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.
Howtodirectthecameratoapresetpositionwhenthecameradetectsmotion
Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addapresetposition:
4.GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.
Createanactionrule:
5.GotoSettings>System>Events>Actionrulesandaddanactionrule.
6.Typeanamefortheactionrule.
7.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).
8.Fromthelistofactions,selectPTZControlandthenselectPresetPosition.
9.Selectthepresetpositionyouwantthecameratogoto.
10.ClickOk.
Howtodirectthecameraandopenthelocktoagatewhensomeoneisnearby
Thisexampleexplainshowtodirectthecameraandopenagatewhensomeonewantstoenterduringdaytime.Thisisdoneby
connectingaPIRsensortotheproduct’sinputportandaswitchrelaytotheproduct’soutputportviathemulticable.
Requiredhardware
•Multicable(soldseparately),seeAXISMulticableCI/OAudioPower.
10
AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
•MountedPIRsensor
•Switchrelayconnectedtothegatelock,inthiscasetheswitchisnormallyclosed(NC)
•Connectingwires
Physicalconnection
1.Removetheplugfromthecamera’smulti-connectorandconnectthemulticable.
2.ConnectthewiresfromthePIRsensortotheinputpin,seeAXISMulticableCI/OAudioPower.
3.Connectthewiresfromtheswitchtotheoutputpin,seeAXISMulticableCI/OAudioPower.
CongureI/Oports
Youneedtoconnecttheswitchrelaytothecamerainthecamera’swebpage.First,conguretheI/Oports:
SetthePIRsensortoaninputport
1.GotoSystem>I/Oports.
2.SelectInputinthePort1drop-downlist.
3.Givetheoutputmoduleadescriptivename,forexample“PIRsensor”.
4.TotriggeraneventwheneverthePIRsensordetectssomething,selectOpencircuitinthedrop-down
list.
Settheswitchrelaytoanoutputport
1.GotoSystem>I/Oports.
2.SelectOutputinthePort2drop-downlist.
3.Givetheoutputmoduleadescriptivename,forexample“Gateswitch”.
4.Toopenthegatewheneveraneventistriggered,selectClosedcircuitinthedrop-downlist.
Createthepresetposition
1.GotoSettings>PTZ>Presetpositions.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
2.Createthepresetpositionthatcoverstheentranceofthegateandnameit,forexample,“Gateentrance”.
Createactionrules
ForthecameratoopenthegatewhenthePIRsensordetectssomeonenearby,youneedtocreateanactionruleinthecamera:
1.GotoSystem>Events>Actionrules.
2.ClickAdd.
3.Givetheactionruleaname,forexample“Opengate”.
4.FromtheTriggerdrop-downlist,selectInputsignal.
5.SelectDigitalinputsignal.
6.Select”PIRsensor”,inthisexampleconnectedtoport1.
7.UnderActions,selectOutputportfromtheTypedrop-downlist.
8.FromthePortdrop-downlist,select“Gateswitch”.
9.ClickOk.
10.Createanotheractionrulewiththename“Directthecameratothegate"
11.Selectthesameinputsignalasbefore,butasactionselectthepreviouslycreated“Gateentrance”presetposition.
12.ClickOk.
Howtorecordvideowhenthecameradetectsloudnoises
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.
Makesureaudioturnedon:
1.Setupthestreamproletoincludeaudio,seeHowtoaddaudiotoyourrecording.
Makesuretheaudiodetectionissetup:
2.GotoSettings>System>Detectors>Audiodetection.
3.Adjustthealarmlevelaccordingtoyourneeds.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
6.Fromthelistoftriggers,selectDetectorsandthenselectAudioDetection.
7.Fromthelistofactions,selectRecordvideoandthenselectPresetPosition.
8.Selectthestreamprolewhereaudiohasbeenturnedonorcreateanewone.
9.Setthepre-triggertimeto5seconds.
10.Setthepost-triggertimeto60seconds.
11.SelectSDcardfromthelistofstorageoptions.
12.ClickOk.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Howtoautomaticallyzoominonaspecicareawithgatekeeper
Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthelicenseplateofa
carthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.
Createthepresetpositions:
1.GotoSettings>PTZ>Presetpositions.
2.Createthehomepositionthatincludestheentranceofthegate.
3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthelicenseplate
willappear.
Createamotiondetectionprole:
4.GotoSettings>AppsandopenAXISVideoMotionDetection.
5.Createaprolethatcoverstheentranceofthegateandthensavetheprole.
Createanactionrule:
6.GotoSettings>System>Eventsandaddanactionrule.
7.NametheactionruleGatekeeper.
8.Fromthetriggerlist,selectApplicationsandthenselectthepreviouslycreatedmotiondetectionprole.
9.Fromtheactionlist,selectthepreviouslycreatedpresetposition.
10.ClickOK.
Howtorecordvideowhenthecameradetectsimpact
Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationorshock.Vibrationcausedbytheenvironmentoran
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis
throwingrocksatthecameraduringafterhoursandyouwouldliketoreceiveavideoclipoftheevent.
1.GotoSettings>System>Detectors.
2.Enableshockdetectionandsetshocksensitivityvalue.
3.ClickSave.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
6.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.
7.Fromthelistofschedules,selectAfterHours.
8.Fromthelistofactions,selectSendVideoClip.
9.Selectanexistingstreamproleorcreateanewone.
10.Setthepre-triggertimeto5seconds.
11.Setthepost-triggertimeto60seconds.
12.Selectanexistingrecipientorcreateanewone.
13.ClickOk.
13
AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Applications
Aboutapplications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
Troubleshooting
Howtoresettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.
SeeProductoverview.
2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.
3.Releasethepowerbuttonandassembletheproduct.
4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon
thenetwork,thedefaultIPaddressis192.168.0.90
5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo
stream.
Howtocheckthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Howtoupgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Note
Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenanceintheproduct’swebpageandfollowtheinstructions.
4.Theupgradetakesawhile,don'tbreakthepowertotheproduct.Whentheupgradeisnished,theproductrestarts
automatically.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
AXISCameraManagementcanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-camera-management
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.
ProblemssettingtheIPaddress
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
Cannotlogin
WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettings.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime
Theproductisaccessiblelocallybutnotexternally
Routerconguration
CheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport
UPnP
®
.
Firewallprotection
ChecktheInternetrewallwithyournetworkadministrator.
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage17.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Intheproduct’swebpage,setacapturemodethatprioritizesframerate.Changingthe
capturemodetoprioritizeframeratemightlowerthemaximumresolutiondepending
ontheproductusedandcapturemodesavailable.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
17
AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gotoaxis.com>[product]>Support&Documentation.
LEDindicators
StatusLED
Indication
Unlit
Connectionandnormaloperation.
GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.
Amber
Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.
Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.
SDcardslot
NO NO
NO
TICE TICE
TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsSD/SDHC/SDXCcards(notincluded).
ForSDcardrecommendations,seeaxis.com
Buttons
Controlbutton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage15.
•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.
Powerbutton
Pressandholdthepowerbuttontotemporarilypowertheproductwhenthedomecoverisremoved.Thepowerbuttonisalsoused
withthecontrolbuttontoresetthecameratofactorydefaultsettings.Seepage15.
Connectors
Networkconnector
RJ45EthernetconnectorwithPoweroverEthernetPlus(PoE+).
18
AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
NO NO
NO
TICE TICE
TICE
AXISMulticableCI/OAudioPower
Whenconnectingexternalequipmenttotheproduct,aseparetelysoldAXISMulticableCI/OAudioPower1m/5misrequiredin
ordertomaintaintheproduct’sIPrating.
Connectthemulticabletotheproduct’smulti-connector.Tolocatethemulti-connector,seeProductoverview.
Themulticableprovidesthefollowingconnectors:
Powerconnector-2-pinterminalblockusedforACorDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimited
powersource(LPS)witheitheraratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.
FunctionPinNotes
Specications
AC/DCPower
input
Polar-
ityin-
depen-
dent
UseaSafetyExtraLowVoltage(SELV)compliantlimited
powersource(LPS)witheitheraratedoutputpowerlimited
to≤100Woraratedoutputcurrentlimitedto≤5A.Ground
forAC/DC
24VAC/DC
Audioconnector-4–pinterminalblockusedforaudioinandaudiolineout.Thiscanbeconnectedtoapublicaddress(PA)system
oranactivespeakerwithabuilt-inamplier.
FunctionPinNotes
AudioIn
1
Balancedorunbalancedinputforamonomicrophoneorlinesignal
AudioLineOut
3
Canbeconnectedtoapublicaddress(PA)systemoranactivespeakerwithabuilt-in
amplier
GND
2,4
Ground
I/Oconnector-6–pinterminalblock.Usewithexternaldevicesincombinationwith,forexample,tamperingalarms,motion
detection,eventtriggering,timelapserecordingandalarmnotications.Inadditiontothe0VDCreferencepointandpower(DC
output),theI/Oconnectorprovidestheinterfaceto:
•Digitaloutput—ForconnectingexternaldevicessuchasrelaysandLEDs.Connecteddevicescanbeactivatedbythe
VAPIX®ApplicationProgrammingInterface,outputbuttonsontheLiveViewpageorbyanActionRule.Theoutput
willshowasactive(shownunderSystemOptions>Port&Devices>PortStatus)ifthealarmdeviceisactivated.
•Digitalinput—Analarminputforconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,for
example:PIRs,door/windowcontacts,glassbreakdetectors,etc.Whenasignalisreceivedthestatechangesand
theinputbecomesactive(shownunderSystemOptions>Port&Devices>PortStatus).
19
AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
FunctionPinNotes
Specications
DCOutput
2
Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.
12VDC
Maxload=50mA
GND
1
Ground
Digitalinput–Connecttopin8toactivate,orleave
oating(unconnected)todeactivate.
0tomax30VDC Congurable
(InputorOutput)
3–I/O1
4–I/O2
5–I/O3
6–I/O4
Digitaloutput–Connectedtopin8whenactivated,
oating(unconnected)whendeactivated.Ifusedwithan
inductiveload,e.g.arelay,adiodemustbeconnected
inparallelwiththeload,forprotectionagainstvoltage
transients.
0tomax30VDC,opendrain,
100mA
1
GND
2
DCoutput12V,max50mA
A
I/Oconguredasinput
B
I/Oconguredasoutput
Axis10-pinpush-pullsystemconnector(soldseparately)
WhenconnectingexternalequipmenttotheAxisproduct,anAxis10-pinPush-PullSystemConnector(soldseparately)isrequiredin
ordertomaintaintheproduct’sIPrating.
Mountingthewiresrequiresacrimptool.Togetdetailedmountinginstructionsofthewires,gotoaxis.com/support
Connectthe10-pinpush-pullsystemconnectortotheproduct’smulti-connector.Tolocatethemulti-connectorgoto.
10–pinpush-pullsystemconnector
20
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Axis P5635-E is a high-performance PTZ dome network camera that delivers exceptional image quality in various surveillance scenarios. With its 4K resolution and 30x optical zoom, you can capture intricate details and cover wide areas effortlessly. The camera's WDR (Wide Dynamic Range) capability ensures clarity in scenes with both bright and dark areas, while the autofocus and focus recall areas allow for quick and precise focusing. Additionally, the privacy mask feature enables you to conceal specific regions of the image for privacy concerns.
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