Axis Q6054-E Mk 3 User manual

Brand: Axis

Model: Q6054-E Mk 3

Type: User manual

AXISPTZCamera

PreventiveMaintenanceInstructionsandChecklist

AXISPTZCamera

Introduction

AXISPTZcamerasaredesignedforlong-lastingoperation.Tominimizetheeffectsofexteriorconditions(forexample,weather

andwear),toavoidproblems,andtokeeptheexpectedoperationlevels(performanceandproductlife),thePTZcamera,and

theoperationofit,willbenetfromregularmaintenance.

Thisdocumentisintendedforbothcustomersandinstallers.Itincludespreventivemaintenanceinstructionsandapreventive

maintenancechecklistthatareeasytofollow.Werecommendusingthedevice’sinstallationguideasareference.SeePreparations

onpage3formoreinformation.

Theinstructionsandthechecklistaredividedintotwosubsections:

1.Firmwaremaintenance–tasksthatcanbeperformedremotely.

2.Hardwareandinstallationmaintenance–tasksthataffectthephysicalinstallationandmustbeperformedatthecamera

location.

Axisrecommendsthatyoudothesepreventivemaintenancetaskseachyear.Wealsorecommendcooperatingwiththecamera

operatorbefore,during,andaftereachmaintenanceround.

Ifyouencounteranyproblemswhenperformingthepreventivemaintenancetasks,contactaxis.com/support.

AXISPTZCamera

Preparations

Downloadthelatestversionsofthedevice'susermanualandinstallationguidefromaxis.com.Usethemashandbookswhen

followingthepreventivemaintenanceinstructionsandchecklist.

AlsodownloadthelatestrmwareormakesureyouhaveaccesstotheInternetwhenperformingthemaintenancetasks.Readthe

instructionscarefullyandstartwiththermwaremaintenancesection.

Safetyinstructions

CAUTION

•AvoidexposingtheAxisdevicetoshocksorheavypressure.

•Donotinstallthedeviceonunstablebrackets,surfacesorwalls.

•UseonlyapplicabletoolswheninstallingtheAxisdevice.Excessiveforcecouldcausedamagetothedevice.

•Donotusechemicals,causticagents,oraerosolcleaners.Useacleanclothdampenedwithpurewaterforcleaning.

•Useonlyaccessoriesthatcomplywithtechnicalspecicationofthedevice.ThesecanbeprovidedbyAxisorathirdparty.

•UseonlysparepartsprovidedbyorrecommendedbyAxis.

•Donotattempttorepairthedevicebyyourself.ContactAxissupportoryourAxisresellerforservicematters.

Formoreinformationabouthazardlevelsandsafetyinstructions,seetheinstallationguideofthedevice.

AXISPTZCamera

Instructions

Firmwaremaintenance

Thetasksinthissectioncanbeperformedremotelyandshouldbeperformedbeforethehardwaremaintenancetasks.

Thefollowingtasksarerelatedtothecamera’srmware:

•Performthetasksonthecamera’swebpage(liveview).

•Youcanusethedevicewiththefollowingbrowsers:

ChromeTMFirefox®Edge®Safari®

Windows®recommendedxxx

MacOS®recommendedx

Otheroperatingsystemsxx

PTZcounter

Purpose:MaintainthepanandtiltpartsofthePTZmechanism.ThePTZcounterkeepstrackofthepanandtiltmovements.ThePTZ

camerasaredesignedandtestedtoendure(x)movements.

Actions:

•GotoSettings>System>Maintenance>ReportsandclickViewtheserverreport.SearchforPTZCounter.

•Ifthecounterisabovethe(x)value

-butthecamerastillfunctionsnormally,useitasnormalwhileobservingitsbehavior.

-andthecameraisnotfunctioningtoyoursatisfaction,contactAxissupportaxis.com/supporttoopenacase

formaintenance.

CameramodelMovements(x)cyclesatoperatingtemperature25°C(77°F)

AXISQ60/-ESeries20000000pan,20000000tilt

AXISQ61-E/-LESeries20000000pan,20000000tilt

AXISQ6215-LE5000000pan,5000000tilt,wiper1000000

AXISQ6315-LE2000000pan,2000000tilt

AXISP5414-E,AXISP5415-E500000pan,500000tilt

AXISP5514/-E,AXISP5515/-E300000pan,300000tilt

AXISP5522/-E,AXISP5532/-E,AXISP5534/-E500000pan,500000tilt

AXISP5624-EMkII,AXISP5635-EMkII,AXISP5654-E,AXIS

P5655-E

500000pan,500000tilt

AXISV59Series400000pan,400000tilt

AXISM50Series10000pan,10000tilt

AXISM55Series300000pan,300000tilt

AXISPTZCamera

Instructions

Temperature

Purpose:Preventenvironmentalfactorsfromaffectingthecamera.Forexample,extremetemperaturescausedbydirectsunlight,

cancauseunexpectedbehaviorinthecamera.

Actions:

•GotoSettings>System>Maintenance>ReportsandclickViewtheserverreport.Checkforfanfailuresandif

thetempcounterishigherthan5.

•Iftherearemanywarningsorthetempcounterishigh,considertakingprecautionsthatreducetheriskofexposingthe

cameratoextremelyhotorcoldtemperatures.

Fanfailureexample:temperature_ctrld[814]:Fanfailuredetectedonfan0

Tempcounterexample:Tempcounter50

Vibrations

Purpose:KeeptheaccuracyofthePTZmechanism,whichissensitivetovibrations,andachieveidealoperationwhenzooming.

Actions:

•GotoSettings>System>Maintenance>ReportsandclickViewtheserverreport.Searchforpan/tilterrors,

whichcanbeanindicationofvibrationsthatcauseproblemsforthecamera.Exampleofpanerrorfromserverreport:

domed[759]:Panpositionerror!

Contactthecameraowner/operatortoidentifyissuescausedbyvibrations.

•Vibrationscanbereducedbyusinganothermountingoptionorimprovetheexistingone.Apotentialcausecouldbethat

thescrewsareloosebetweenthebracketandthepole/wall.SeeScrewsonpage7formoreinformation.

Presetpositions

Purpose:Maintainthepresetpositions.Presetsaresupposedtostayintheirconguredlocations.However,duetocertainconditions

suchastemperaturevariationsandnormalweartheycouldbecomeoffsetovertime.

Note

Itcouldbedifculttodetectorremembertheoriginallocationofapreviouslyconguredpresetposition.Ifthisisthe

case,talktothecameraoperator.

Actions:

•Ifanyofthepresetsareoffset,gotoSettings>PTZ>Presetpositionsandrecongurethepresettothedesiredlocation

byaddingapresetwiththesamename.

•Ifthepresetaccuracyoffsetishigh,gotoSettings>PTZ>LimitsandturnoffE-ip.

•Iftheoffsetisstillhigherthan0.5°Caftercompletingtheactionsabove,contactaxis.com/support.

PTZtest

Purpose:TestthePTZmechanism.Thebuilt-inPTZtestisdesignedtocalibratethecamerablockandcheckforproblems.

Actions:

•GotoSettings>System>Maintenance>PTZstatusandclickTest.

Ifanyerrorsarereported,gotoSettings>System>Maintenance>ReportsandclickDownloadtheserverreport.

Contactaxis.com/support.

AXISPTZCamera

Instructions

SDcard(ifapplicable)

Purpose:CheckSDcardperformance.ForoptimalperformanceandtoavoidacorruptdatabaseontheSDcard,followthe

recommendations.Memorycardswithastoragecapacityupto64GBcanbeusedforlocalrecordingwithremovablestorage.

TheminimumrecommendationisSDHCandSDXCcardsofspeedclass10.Forinformationaboutthelatestrecommendations,

gotoaxis.com.

Actions:

•GotoSettings>System>Storage>Recordingsandviewonerecording.Makesureitisintact.

•CheckthestatusoftheSDcard.GotoSettings>System>Storage>Onboardstorage:

1.Stopongoingrecordings

2.Removethestorage

3.ChecktheSDcard

4.Repair,ifneeded

•IfrecordingtotheSDcardstillfails,useext4toformatit.

•Ifalloftheactionsabovefail,contactaxis.com/support.

Latestrmware

Purpose:Makesurethatthecameraisuptodateandhasitsfullpotential.

Werecommendyoutorunthecamerawiththelatestrmware.

Firmwareoptions:

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe

activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith

periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem

offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthe

latestactivetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesor

affectinganyexistingintegrations.

Note

Thesupportinothersystems,suchasVideoManagementSoftwaresystems(VMS),isoftendependentonthecamera

rmwareversion.Makesurethesystemsupportsthecamera’srmware.

Actions:

•Checkaxis.com/support/rmware,orcheckwiththeVMSprovider,forthelatestavailablermware.

•Ifthereisalaterrmwareversionthantheoneinstalledonthecamera,downloadandinstallit.

Upgradejustonecamerainthesystem.Makesurethatthecameraisworkingproperlyinthesystemandthenupgradeall

theothercameras.

•Toavoidanupgradefailure,forexampleiftheinternetconnectionisslow,dotheupgradethroughalocalconnection.

Hardwareinstallationandmaintenance

Thefollowingtasksarerelatedtothecamerainstallationandhardware.Tomeetthelifeexpectancyofthecamera,or

evenexceedit,makesureto:

•Keepthehardwareingoodcondition.

AXISPTZCamera

Instructions

•Selectcameralocation,placementandinstallationmaterialswithcare.

WARNING

IfyourcamerahasIR,don’tlookattheoperatinglamp

Domecovercleaning

Purpose:Maintainimagequalityandavoidfocusingproblems.

Actions:

•Forgeneralcleaningofadomecover,useanon-abrasive,solvent-freeneutralsoapordetergentwithwaterandasoft

cloth.Rinsewellwithcleanlukewarmwater.Drywithasoftclothtopreventwaterspotting.

•Fordetailedinstructions,seethedevice’susermanual.

Scratchesandcracksinthedomecover

Purpose:MaintainimagequalityandtheIPratingofthecamera.

Actions:

•Inspectthedomecoverforscratchesandcracks.Ifyoundseverescratchesorcracks,replacethedomecovertoensure

imagequalityandtomaintainthecamera’sIPrating(astableenvironmentinsidethecamera).

•Seethedevice’sinstallationguideonhowtoreplacethedomecover.

•AreplacementdomecovercanbeorderedasasparepartbyanAxisreseller.

Screws

Purpose:KeepthecameraprotectedagainstincidentsandmaintaintheIPrating.

Actions:

AXISPTZCamera

Instructions

Note

Thenameandlocationofpartsmayvarybetweendevices.Formoreinformation,seethedevice’sinstallationguide.

•Inspectthedomeringscrews,thedomebracketscrews,thescrewsthatsecurethecameraonthemountingbracket,and

thescrewsthatsecurethebracketonthewalloronthepole.

•Ifthescrewsareloose,tightenthescrewstopreventincidents,keeptheenvironmentalprotectionandlimitvibrations

(bracketscrews).Tightenthescrewswithregardstoeachspecictorquevalueinthedevice’sinstallationguide.

ExampleofQ6044

‐

E.(5)domeringscrews(1)domebracketscrews

Generalcameracondition

Purpose:Makesurethatthecamerapartsareintact.Brokenorscratchedpartscouldaffectthecamera’sgeneralperformance.

Actions:

•Cleanthesunshieldandthecameracasingwithanon-abrasive,solvent-freeneutralsoapordetergentwithwaterand

asoftcloth.

•Ifthecameraisseverelydamaged,contactaxis.com/supportforguidance,incooperationwiththecameraoperator.

Inspectthebracket

Purpose:Makesurethatthebracketisoperationalandprovidesthebestpossibleconditions.

Actions:

•Inspectthebracketandremoveinsectsanddirt.

•IfthecameraisinstalledonanAxisbracket,werecommendinstallingAXIST91A6PipeSealinsidethebracket.This

increasesthelevelofprotectionagainstinsects.

Cabling(ethernet)

Purpose:Avoidnetworkandcameraproblems,forexamplepowerdrops,bymakingsurethatthecablingmeetstherequirementsof

yourequipment.

Actions:

•Inspectthecablingtothecameraandmakesurethattheyarenotbentorbrittle.

•Ifneeded,changethecablesorimprovethepositioningofthecableruns.

•Formoreinformationaboutthecablingatinstallations,seethedevice’sInstallationguideorcheckoutAxisgeneral

guidelinesat:axis.com/learning/installation-and-conguration

AXISPTZCamera

Instructions

RJ45push-pullconnector(IP66)–validforoutdoormodels(-E)only

Purpose:Maintainthecamera’singressprotectionrating(IPcode).TocomplywiththeIP66-rateddesignofthecameraand

maintaintheIP66protection,thesuppliedRJ45push-pullconnector(IP66)shallbeused.Alternatively,usetheRJ45IP66-ratedcable

withpremountedconnector(soldseparately).

Actions:

•MakesurethatRJ45push-pullconnector(IP66)isusedandthatitiscorrectlymounted.

-Makesurethattheconnectorisn’tdamagedorlooseinanyway.

-Makesurethattheplasticnetworkconnectorshieldisintactandisstillmountedonthecamera.Theconnector

shieldcannotberemovedfromthecamera.

Theplasticnetworkconnectorshield.

BoththeconnectorandthepremountedcableareavailablefromanAxisreseller.InstructionsformountingtheIP66connector:

axis.com/support/faq/FAQ116166

Outerheatsink–validforcoldmodels(-C)only

Purpose:Maintaintheperformanceofthecoolingsystembycleaningtheouterheatsink

Actions:

•Cleantheouterheatsinkaccordingtotheinstructionsinthedevice’sinstallationguide.

Pressurize-validforsteelmodels(-S)only

Purpose:CheckandllthecamerawithNitrogengastwiceayeartopreventcondensation.

Actions:

•Repeatthellingprocessthreetimes.Releasethepressurebetweeneachlling,tomakesurethatallairandhumidityis

purgedfromthehousing.

Note

Thecamerahousinghasanpressurereliefvalvethatlimitsthellingpressureto0.5bar(7psi).Duringnormalusethe

pressureinsidethecamerahousingmaydropbelowthatpressure.Forfullprotectionmakesurethatthepressureisabove

0.2bar(3psi).

1.Settheregulatorgaugeonthegascylinderto0.5bar(7psi).

2.Removethecapsfromtheinletvalveandthepressurereliefvalve.

3.Placethechuckontheinletvalveandpressdowntollthecamerawithnitrogen.

AXISPTZCamera

Instructions

4.Whenthepressureinsidethecamerahousingreaches0.5bar(7psi)thepressurereliefvalvewillopen.Placeyourhand

overthepressurereliefvalvetoverifythatthegasisowingout.

5.Liftthepressurereliefvalvetolettheoverpressureoutofthecameraunit.

6.Repeatthellingprocessatotalof3times,leavingthecamerapressurizedthelasttime.

7.Putthecapsbackontheinletvalveandthepressurereliefvalve.

Formoreinformation,seethedevice’sinstallationguide.

AXISPTZCamera

Preventivemaintenancechecklist

Customer:Date:

Location/site:Technicianname:

Cameramodel:Technicianphone:

Cameraname:Technicianemail:

Cameraserialnumber:

P=Performed,N/P=Notperformed,N/A=Notapplicable

Firmware

ItemHeaderActionsComment

1.PTZcounter˜P˜N/P˜N/AValue:

2.Temperature˜P˜N/P˜N/A

3.Vibrations˜P˜N/P˜N/A

4.Presetspositions˜P˜N/P˜N/A

5.PTZtest˜P˜N/P˜N/A

6.SDcard(ifapplicable)˜P˜N/P˜N/A

7.Latestrmware˜P˜N/P˜N/AFirmware:

Hardware/Installation

ItemHeaderActionsComment

8.Domecovercleaning˜P˜N/P˜N/A

9.Inspectthedomecoverforscratches

andcrack˜P˜N/P˜N/A

10.Inspectthescrews˜P˜N/P˜N/A

11.Generalcameracondition˜P˜N/P˜N/A

12.Inspectthebracket˜P˜N/P˜N/A

13.Cabling(ethernet)˜P˜N/P˜N/A

14.RJ45push-pullconnector(IP66)˜P˜N/P˜N/A

15.Outerheatsink(onlyQ60-C)˜P˜N/P˜N/A

16.Pressurize(onlyQ60-S)˜P˜N/P˜N/A

ContactedAxissupportonitem(s)______________________________________________

Onlinehelpdeskcasenumbersonitem(s)_________________________________________

Signature___________________________

Ver.M1.8

AXISPTZCameraDate:May2021

Axis Q6054-E Mk 3 User manual

Axis Q6054-E Mk 3 User manual

Axis Q6054-E Mk 3 User manual

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