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  3. Q6054-E Mk 3
Q6054-E Mk 3

Axis Q6054-E Mk 3 User manual

  • Hello! I'm your chat assistant. I've reviewed the provided document, which is a Preventive Maintenance Instructions and Checklist for Axis PTZ cameras including models AXIS Q60 Q6054-E Mk III, AXIS P55 P5514-E, and others. This document provides important maintenance instructions for both the camera's firmware and hardware, including how to keep the camera in optimal condition. I'm ready to answer any questions you have about these procedures.
  • How often should I perform preventive maintenance?
    What should I do if I encounter problems during maintenance?
    What browser can I use to access device webpage?
    What should I do when the PTZ counter is above (x) value?
AXISPTZCamera
PreventiveMaintenanceInstructionsandChecklist
AXISPTZCamera
Introduction
Introduction
AXISPTZcamerasaredesignedforlong-lastingoperation.Tominimizetheeffectsofexteriorconditions(forexample,weather
andwear),toavoidproblems,andtokeeptheexpectedoperationlevels(performanceandproductlife),thePTZcamera,and
theoperationofit,willbenetfromregularmaintenance.
Thisdocumentisintendedforbothcustomersandinstallers.Itincludespreventivemaintenanceinstructionsandapreventive
maintenancechecklistthatareeasytofollow.Werecommendusingthedevice’sinstallationguideasareference.SeePreparations
onpage3formoreinformation.
Theinstructionsandthechecklistaredividedintotwosubsections:
1.Firmwaremaintenance–tasksthatcanbeperformedremotely.
2.Hardwareandinstallationmaintenance–tasksthataffectthephysicalinstallationandmustbeperformedatthecamera
location.
Axisrecommendsthatyoudothesepreventivemaintenancetaskseachyear.Wealsorecommendcooperatingwiththecamera
operatorbefore,during,andaftereachmaintenanceround.
Ifyouencounteranyproblemswhenperformingthepreventivemaintenancetasks,contactaxis.com/support.
2
AXISPTZCamera
Preparations
Preparations
Downloadthelatestversionsofthedevice'susermanualandinstallationguidefromaxis.com.Usethemashandbookswhen
followingthepreventivemaintenanceinstructionsandchecklist.
AlsodownloadthelatestrmwareormakesureyouhaveaccesstotheInternetwhenperformingthemaintenancetasks.Readthe
instructionscarefullyandstartwiththermwaremaintenancesection.
Safetyinstructions
CAUTION
•AvoidexposingtheAxisdevicetoshocksorheavypressure.
•Donotinstallthedeviceonunstablebrackets,surfacesorwalls.
•UseonlyapplicabletoolswheninstallingtheAxisdevice.Excessiveforcecouldcausedamagetothedevice.
•Donotusechemicals,causticagents,oraerosolcleaners.Useacleanclothdampenedwithpurewaterforcleaning.
•Useonlyaccessoriesthatcomplywithtechnicalspecicationofthedevice.ThesecanbeprovidedbyAxisorathirdparty.
•UseonlysparepartsprovidedbyorrecommendedbyAxis.
•Donotattempttorepairthedevicebyyourself.ContactAxissupportoryourAxisresellerforservicematters.
Formoreinformationabouthazardlevelsandsafetyinstructions,seetheinstallationguideofthedevice.
3
AXISPTZCamera
Instructions
Instructions
Firmwaremaintenance
Thetasksinthissectioncanbeperformedremotelyandshouldbeperformedbeforethehardwaremaintenancetasks.
Thefollowingtasksarerelatedtothecamera’srmware:
•Performthetasksonthecamera’swebpage(liveview).
•Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxxx
MacOS®recommendedx
Otheroperatingsystemsxx
PTZcounter
Purpose:MaintainthepanandtiltpartsofthePTZmechanism.ThePTZcounterkeepstrackofthepanandtiltmovements.ThePTZ
camerasaredesignedandtestedtoendure(x)movements.
Actions:
•GotoSettings>System>Maintenance>ReportsandclickViewtheserverreport.SearchforPTZCounter.
•Ifthecounterisabovethe(x)value
-butthecamerastillfunctionsnormally,useitasnormalwhileobservingitsbehavior.
-andthecameraisnotfunctioningtoyoursatisfaction,contactAxissupportaxis.com/supporttoopenacase
formaintenance.
CameramodelMovements(x)cyclesatoperatingtemperature25°C(77°F)
AXISQ60/-ESeries20000000pan,20000000tilt
AXISQ61-E/-LESeries20000000pan,20000000tilt
AXISQ6215-LE5000000pan,5000000tilt,wiper1000000
AXISQ6315-LE2000000pan,2000000tilt
AXISP5414-E,AXISP5415-E500000pan,500000tilt
AXISP5514/-E,AXISP5515/-E300000pan,300000tilt
AXISP5522/-E,AXISP5532/-E,AXISP5534/-E500000pan,500000tilt
AXISP5624-EMkII,AXISP5635-EMkII,AXISP5654-E,AXIS
P5655-E
500000pan,500000tilt
AXISV59Series400000pan,400000tilt
AXISM50Series10000pan,10000tilt
AXISM55Series300000pan,300000tilt
4
AXISPTZCamera
Instructions
Temperature
Purpose:Preventenvironmentalfactorsfromaffectingthecamera.Forexample,extremetemperaturescausedbydirectsunlight,
cancauseunexpectedbehaviorinthecamera.
Actions:
•GotoSettings>System>Maintenance>ReportsandclickViewtheserverreport.Checkforfanfailuresandif
thetempcounterishigherthan5.
•Iftherearemanywarningsorthetempcounterishigh,considertakingprecautionsthatreducetheriskofexposingthe
cameratoextremelyhotorcoldtemperatures.
Fanfailureexample:temperature_ctrld[814]:Fanfailuredetectedonfan0
Tempcounterexample:Tempcounter50
Vibrations
Purpose:KeeptheaccuracyofthePTZmechanism,whichissensitivetovibrations,andachieveidealoperationwhenzooming.
Actions:
•GotoSettings>System>Maintenance>ReportsandclickViewtheserverreport.Searchforpan/tilterrors,
whichcanbeanindicationofvibrationsthatcauseproblemsforthecamera.Exampleofpanerrorfromserverreport:
domed[759]:Panpositionerror!
Contactthecameraowner/operatortoidentifyissuescausedbyvibrations.
•Vibrationscanbereducedbyusinganothermountingoptionorimprovetheexistingone.Apotentialcausecouldbethat
thescrewsareloosebetweenthebracketandthepole/wall.SeeScrewsonpage7formoreinformation.
Presetpositions
Purpose:Maintainthepresetpositions.Presetsaresupposedtostayintheirconguredlocations.However,duetocertainconditions
suchastemperaturevariationsandnormalweartheycouldbecomeoffsetovertime.
Note
Itcouldbedifculttodetectorremembertheoriginallocationofapreviouslyconguredpresetposition.Ifthisisthe
case,talktothecameraoperator.
Actions:
•Ifanyofthepresetsareoffset,gotoSettings>PTZ>Presetpositionsandrecongurethepresettothedesiredlocation
byaddingapresetwiththesamename.
•Ifthepresetaccuracyoffsetishigh,gotoSettings>PTZ>LimitsandturnoffE-ip.
•Iftheoffsetisstillhigherthan0.5°Caftercompletingtheactionsabove,contactaxis.com/support.
PTZtest
Purpose:TestthePTZmechanism.Thebuilt-inPTZtestisdesignedtocalibratethecamerablockandcheckforproblems.
Actions:
•GotoSettings>System>Maintenance>PTZstatusandclickTest.
Ifanyerrorsarereported,gotoSettings>System>Maintenance>ReportsandclickDownloadtheserverreport.
Contactaxis.com/support.
5
AXISPTZCamera
Instructions
SDcard(ifapplicable)
Purpose:CheckSDcardperformance.ForoptimalperformanceandtoavoidacorruptdatabaseontheSDcard,followthe
recommendations.Memorycardswithastoragecapacityupto64GBcanbeusedforlocalrecordingwithremovablestorage.
TheminimumrecommendationisSDHCandSDXCcardsofspeedclass10.Forinformationaboutthelatestrecommendations,
gotoaxis.com.
Actions:
•GotoSettings>System>Storage>Recordingsandviewonerecording.Makesureitisintact.
•CheckthestatusoftheSDcard.GotoSettings>System>Storage>Onboardstorage:
1.Stopongoingrecordings
2.Removethestorage
3.ChecktheSDcard
4.Repair,ifneeded
•IfrecordingtotheSDcardstillfails,useext4toformatit.
•Ifalloftheactionsabovefail,contactaxis.com/support.
Latestrmware
Purpose:Makesurethatthecameraisuptodateandhasitsfullpotential.
Werecommendyoutorunthecamerawiththelatestrmware.
Firmwareoptions:
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthe
latestactivetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesor
affectinganyexistingintegrations.
Note
Thesupportinothersystems,suchasVideoManagementSoftwaresystems(VMS),isoftendependentonthecamera
rmwareversion.Makesurethesystemsupportsthecamera’srmware.
Actions:
•Checkaxis.com/support/rmware,orcheckwiththeVMSprovider,forthelatestavailablermware.
•Ifthereisalaterrmwareversionthantheoneinstalledonthecamera,downloadandinstallit.
Upgradejustonecamerainthesystem.Makesurethatthecameraisworkingproperlyinthesystemandthenupgradeall
theothercameras.
•Toavoidanupgradefailure,forexampleiftheinternetconnectionisslow,dotheupgradethroughalocalconnection.
Hardwareinstallationandmaintenance
Thefollowingtasksarerelatedtothecamerainstallationandhardware.Tomeetthelifeexpectancyofthecamera,or
evenexceedit,makesureto:
•Keepthehardwareingoodcondition.
6
AXISPTZCamera
Instructions
•Selectcameralocation,placementandinstallationmaterialswithcare.
WARNING
IfyourcamerahasIR,don’tlookattheoperatinglamp
Domecovercleaning
Purpose:Maintainimagequalityandavoidfocusingproblems.
Actions:
•Forgeneralcleaningofadomecover,useanon-abrasive,solvent-freeneutralsoapordetergentwithwaterandasoft
cloth.Rinsewellwithcleanlukewarmwater.Drywithasoftclothtopreventwaterspotting.
•Fordetailedinstructions,seethedevice’susermanual.
Scratchesandcracksinthedomecover
Purpose:MaintainimagequalityandtheIPratingofthecamera.
Actions:
•Inspectthedomecoverforscratchesandcracks.Ifyoundseverescratchesorcracks,replacethedomecovertoensure
imagequalityandtomaintainthecamera’sIPrating(astableenvironmentinsidethecamera).
•Seethedevice’sinstallationguideonhowtoreplacethedomecover.
•AreplacementdomecovercanbeorderedasasparepartbyanAxisreseller.
Screws
Purpose:KeepthecameraprotectedagainstincidentsandmaintaintheIPrating.
Actions:
7
AXISPTZCamera
Instructions
Note
Thenameandlocationofpartsmayvarybetweendevices.Formoreinformation,seethedevice’sinstallationguide.
•Inspectthedomeringscrews,thedomebracketscrews,thescrewsthatsecurethecameraonthemountingbracket,and
thescrewsthatsecurethebracketonthewalloronthepole.
•Ifthescrewsareloose,tightenthescrewstopreventincidents,keeptheenvironmentalprotectionandlimitvibrations
(bracketscrews).Tightenthescrewswithregardstoeachspecictorquevalueinthedevice’sinstallationguide.
ExampleofQ6044
‐
E.(5)domeringscrews(1)domebracketscrews
Generalcameracondition
Purpose:Makesurethatthecamerapartsareintact.Brokenorscratchedpartscouldaffectthecamera’sgeneralperformance.
Actions:
•Cleanthesunshieldandthecameracasingwithanon-abrasive,solvent-freeneutralsoapordetergentwithwaterand
asoftcloth.
•Ifthecameraisseverelydamaged,contactaxis.com/supportforguidance,incooperationwiththecameraoperator.
Inspectthebracket
Purpose:Makesurethatthebracketisoperationalandprovidesthebestpossibleconditions.
Actions:
•Inspectthebracketandremoveinsectsanddirt.
•IfthecameraisinstalledonanAxisbracket,werecommendinstallingAXIST91A6PipeSealinsidethebracket.This
increasesthelevelofprotectionagainstinsects.
Cabling(ethernet)
Purpose:Avoidnetworkandcameraproblems,forexamplepowerdrops,bymakingsurethatthecablingmeetstherequirementsof
yourequipment.
Actions:
•Inspectthecablingtothecameraandmakesurethattheyarenotbentorbrittle.
•Ifneeded,changethecablesorimprovethepositioningofthecableruns.
•Formoreinformationaboutthecablingatinstallations,seethedevice’sInstallationguideorcheckoutAxisgeneral
guidelinesat:axis.com/learning/installation-and-conguration
8
AXISPTZCamera
Instructions
RJ45push-pullconnector(IP66)–validforoutdoormodels(-E)only
Purpose:Maintainthecamera’singressprotectionrating(IPcode).TocomplywiththeIP66-rateddesignofthecameraand
maintaintheIP66protection,thesuppliedRJ45push-pullconnector(IP66)shallbeused.Alternatively,usetheRJ45IP66-ratedcable
withpremountedconnector(soldseparately).
Actions:
•MakesurethatRJ45push-pullconnector(IP66)isusedandthatitiscorrectlymounted.
-Makesurethattheconnectorisn’tdamagedorlooseinanyway.
-Makesurethattheplasticnetworkconnectorshieldisintactandisstillmountedonthecamera.Theconnector
shieldcannotberemovedfromthecamera.
Theplasticnetworkconnectorshield.
BoththeconnectorandthepremountedcableareavailablefromanAxisreseller.InstructionsformountingtheIP66connector:
axis.com/support/faq/FAQ116166
Outerheatsink–validforcoldmodels(-C)only
Purpose:Maintaintheperformanceofthecoolingsystembycleaningtheouterheatsink
Actions:
•Cleantheouterheatsinkaccordingtotheinstructionsinthedevice’sinstallationguide.
Pressurize-validforsteelmodels(-S)only
Purpose:CheckandllthecamerawithNitrogengastwiceayeartopreventcondensation.
Actions:
•Repeatthellingprocessthreetimes.Releasethepressurebetweeneachlling,tomakesurethatallairandhumidityis
purgedfromthehousing.
Note
Thecamerahousinghasanpressurereliefvalvethatlimitsthellingpressureto0.5bar(7psi).Duringnormalusethe
pressureinsidethecamerahousingmaydropbelowthatpressure.Forfullprotectionmakesurethatthepressureisabove
0.2bar(3psi).
1.Settheregulatorgaugeonthegascylinderto0.5bar(7psi).
2.Removethecapsfromtheinletvalveandthepressurereliefvalve.
3.Placethechuckontheinletvalveandpressdowntollthecamerawithnitrogen.
9
AXISPTZCamera
Instructions
4.Whenthepressureinsidethecamerahousingreaches0.5bar(7psi)thepressurereliefvalvewillopen.Placeyourhand
overthepressurereliefvalvetoverifythatthegasisowingout.
5.Liftthepressurereliefvalvetolettheoverpressureoutofthecameraunit.
6.Repeatthellingprocessatotalof3times,leavingthecamerapressurizedthelasttime.
7.Putthecapsbackontheinletvalveandthepressurereliefvalve.
Formoreinformation,seethedevice’sinstallationguide.
10
AXISPTZCamera
Preventivemaintenancechecklist
Preventivemaintenancechecklist
Customer:Date:
Location/site:Technicianname:
Cameramodel:Technicianphone:
Cameraname:Technicianemail:
Cameraserialnumber:
P=Performed,N/P=Notperformed,N/A=Notapplicable
Firmware
ItemHeaderActionsComment
1.PTZcounter˜P˜N/P˜N/AValue:
2.Temperature˜P˜N/P˜N/A
3.Vibrations˜P˜N/P˜N/A
4.Presetspositions˜P˜N/P˜N/A
5.PTZtest˜P˜N/P˜N/A
6.SDcard(ifapplicable)˜P˜N/P˜N/A
7.Latestrmware˜P˜N/P˜N/AFirmware:
Hardware/Installation
ItemHeaderActionsComment
8.Domecovercleaning˜P˜N/P˜N/A
9.Inspectthedomecoverforscratches
andcrack˜P˜N/P˜N/A
10.Inspectthescrews˜P˜N/P˜N/A
11.Generalcameracondition˜P˜N/P˜N/A
12.Inspectthebracket˜P˜N/P˜N/A
13.Cabling(ethernet)˜P˜N/P˜N/A
14.RJ45push-pullconnector(IP66)˜P˜N/P˜N/A
15.Outerheatsink(onlyQ60-C)˜P˜N/P˜N/A
16.Pressurize(onlyQ60-S)˜P˜N/P˜N/A
ContactedAxissupportonitem(s)______________________________________________
Onlinehelpdeskcasenumbersonitem(s)_________________________________________
Signature___________________________
11
Ver.M1.8
AXISPTZCameraDate:May2021
©AxisCommunicationsAB,2021PartNo.T10168211
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