HP CM1312 MFP User manual

HP Color LaserJet CM1312 MFP Series

User Guide

HP Color LaserJet CM1312 MFP Series

User Guide

Copyright and License

Development Company, L.P.

Reproduction, adaptation, or translation

without prior written permission is prohibited,

except as allowed under the copyright laws.

The information contained herein is subject

to change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products

and services. Nothing herein should be

construed as constituting an additional

warranty. HP shall not be liable for technical

or editorial errors or omissions contained

herein.

Edition

2 04/2009

Part numbe

r: CC430-90975

Trademark Credits

Adobe

®

, Acrobat

®

, and PostScript

®

are

trademarks of Adobe Systems Incorporated.

Microsoft®, Windows®, and Windows®XP

are U.S. registered trademarks of Microsoft

Corporation.

Windows Vista™ is either a registered

trademark or trademark of Microsoft

Corporation in the United States and/or other

countries.

UNIX

®

is a registered trademark of The Open

Group.

Table of contents

1 Product basics

Product comparison ............................................................................................................................. 2

Product features ................................................................................................................................... 3

Product walkaround .............................................................................................................................. 4

HP LaserJet CM1312 mfp front view ................................................................................... 4

HP LaserJet CM1312 mfp back view ................................................................................... 4

HP LaserJet CM1312 (fax/photo-card model) front view ..................................................... 5

HP LaserJet CM1312 (fax/photo-card model) Back view .................................................... 6

Interface ports ...................................................................................................................... 6

2 Control panel

Control-panel walkaround .................................................................................................................... 8

HP LaserJet CM1312 control panel ..................................................................................... 8

HP LaserJet CM1312 (fax/photo-card model) control panel ................................................ 9

Control-panel menus .......................................................................................................................... 10

Use the control-panel menus ............................................................................................. 10

Control-panel Setup menu ................................................................................................. 10

Function specific menus (HP LaserJet CM1312 (fax/photo-card model) only) .................. 21

3 Software for Windows

Supported operating systems for Windows ........................................................................................ 28

Supported printer drivers for Windows ............................................................................................... 28

HP Universal Print Driver (UPD) ........................................................................................................ 28

UPD installation modes ..................................................................................................... 29

Select the correct printer driver for Windows ..................................................................................... 30

Priority for print settings ...................................................................................................................... 31

Change printer-driver settings for Windows ....................................................................................... 31

Software installation types for Windows ............................................................................................. 32

Remove software for Windows ........................................................................................................... 32

Supported utilities for Windows .......................................................................................................... 33

HP ToolboxFX ................................................................................................................... 33

Embedded Web server ...................................................................................................... 33

HP Web Jetadmin (web only) ............................................................................................ 33

Other Windows components and utilities ........................................................................... 33

ENWW iii

Software for other operating systems ................................................................................................. 34

4 Use the product with Macintosh

Software for Macintosh ....................................................................................................................... 36

Supported operating systems for Macintosh ..................................................................... 36

Supported printer drivers for Macintosh ............................................................................. 36

Priority for print settings for Macintosh .............................................................................. 36

Change printer-driver settings for Macintosh ..................................................................... 36

Software installation types for Macintosh .......................................................................... 37

Remove software from Macintosh operating systems ....................................................... 37

Supported utilities for Macintosh ........................................................................................ 37

Use features in the Macintosh printer driver ....................................................................................... 39

Print ................................................................................................................................... 39

Scan ................................................................................................................................... 41

Fax (HP LaserJet CM1312 (fax/photo-card model) only) .................................................. 42

Photo ................................................................................................................................. 43

5 Connectivity

Supported network operating systems ............................................................................................... 46

USB connection .................................................................................................................................. 46

Printer sharing disclaimer ................................................................................................................... 47

Supported network protocols (HP LaserJet CM1312 (fax/photo-card model) only) ........................... 47

Install the product on a network (HP LaserJet CM1312 (fax/photo-card model) only) ....................... 48

Configure the network product (HP LaserJet CM1312 (fax/photo-card model) only) ......................... 49

View settings ...................................................................................................................... 49

Change settings ................................................................................................................. 49

Set password ..................................................................................................................... 50

IP address .......................................................................................................................... 50

Link speed setting .............................................................................................................. 51

6 Paper and print media

Understand paper and print media use .............................................................................................. 54

Supported paper and print media sizes .............................................................................................. 55

Supported paper types and tray capacity ........................................................................................... 56

Special paper or print media guidelines ............................................................................................. 57

Load paper and print media ............................................................................................................... 58

Tray 1 ................................................................................................................................. 58

Configure tray ..................................................................................................................................... 59

7 Use product features

Economy settings ............................................................................................................................... 62

Archive print ....................................................................................................................... 62

Fonts .................................................................................................................................................. 63

iv ENWW

Select fonts ........................................................................................................................ 63

Print lists of available fonts ................................................................................................ 63

8 Print tasks

Cancel a print job ............................................................................................................................... 66

Use features in the Windows printer driver ........................................................................................ 67

Open the printer driver ....................................................................................................... 67

Use printing shortcuts ........................................................................................................ 67

Set paper and quality options ............................................................................................ 67

Set document effects ......................................................................................................... 67

Set document finishing options .......................................................................................... 68

Obtain support and product-status information .................................................................. 68

Set advanced printing options ........................................................................................... 68

Change print-quality settings .............................................................................................................. 69

Print edge-to-edge originals ............................................................................................................... 69

9 Copy

Load originals ..................................................................................................................................... 72

Use copy ............................................................................................................................................ 74

One-touch copy ................................................................................................................. 74

Multiple copies ................................................................................................................... 74

Cancel a copy job .............................................................................................................. 74

Reduce or enlarge copies .................................................................................................. 75

Change the copy-collation setting ...................................................................................... 76

Color copies or black and white copies (Mono) ................................................................. 77

Copy settings ...................................................................................................................................... 77

Copy quality ....................................................................................................................... 77

Define custom copy settings .............................................................................................. 79

Copy onto media of different types and sizes .................................................................... 79

Restore the copy-settings defaults .................................................................................... 80

Copy a book (photo card models only) ............................................................................................... 80

Copy photos ....................................................................................................................................... 81

Copy mixed-size originals .................................................................................................................. 83

Duplex (two-sided) copy jobs ............................................................................................................. 83

Copy two-sided documents manually ................................................................................ 83

10 Color for Windows

Manage color ...................................................................................................................................... 86

Automatic ........................................................................................................................... 86

Print in Grayscale .............................................................................................................. 86

Manual color adjustment .................................................................................................... 86

Color themes ..................................................................................................................... 87

Match colors ....................................................................................................................................... 88

ENWW v

Match colors using the Microsoft Office Basic Colors palette ............................................ 88

Match colors using the HP Basic Color Match tool ............................................................ 88

Match colors using View Custom Colors ........................................................................... 89

Advanced color use ............................................................................................................................ 90

HP ColorSphere toner ....................................................................................................... 90

HP ImageREt 3600 ............................................................................................................ 90

Media selection .................................................................................................................. 90

Color options ...................................................................................................................... 90

Standard red-green-blue (sRGB) ....................................................................................... 90

11 Scan

Load originals for scanning ................................................................................................................ 94

Use scan ............................................................................................................................................ 95

Scan methods .................................................................................................................... 95

Use the Scan To feature (fax/photo-card model) ............................................................... 96

Cancel scan ....................................................................................................................... 99

Scan settings .................................................................................................................................... 100

Scan file format ................................................................................................................ 100

Scanner resolution and color ........................................................................................... 100

Scan quality ..................................................................................................................... 101

Scan a book (photo card models only) ............................................................................................. 102

Scan a photo .................................................................................................................................... 104

12 Fax (fax models only)

Fax features ..................................................................................................................................... 106

Setup ................................................................................................................................................ 107

Install and connect the hardware ..................................................................................... 107

Configure fax settings ...................................................................................................... 109

Manage the phone book .................................................................................................. 110

Set fax polling .................................................................................................................. 114

Change fax settings .......................................................................................................................... 115

Set the sound-volume settings ........................................................................................ 115

Send fax settings ............................................................................................................. 115

Receive fax settings ......................................................................................................... 120

Use fax ............................................................................................................................................. 125

Fax software .................................................................................................................... 125

Cancel a fax ..................................................................................................................... 125

Delete faxes from memory ............................................................................................... 126

Use fax on a DSL, PBX, ISDN, or VoIP system .............................................................. 126

Send a fax ........................................................................................................................ 127

Receive a fax ................................................................................................................... 136

Solve fax problems ........................................................................................................................... 138

Fax error messages ........................................................................................................ 138

vi ENWW

Fax memory is retained when there is a loss of power .................................................... 141

Fax logs and reports ........................................................................................................ 141

Change error correction and fax speed ........................................................................... 143

Problems sending faxes .................................................................................................. 144

Problems receiving faxes ................................................................................................. 146

Performance problems .................................................................................................... 148

13 Photo

Insert a memory card ....................................................................................................................... 150

Change memory card default settings .............................................................................................. 153

Print photos directly from the memory card ...................................................................................... 154

Print a memory card thumbnail sheet ............................................................................................... 155

Print and scan photos from a proof sheet ........................................................................................ 156

14 Manage and maintain the product

Information pages ............................................................................................................................. 158

HP ToolboxFX .................................................................................................................................. 160

View the HP ToolboxFX ................................................................................................... 160

Status ............................................................................................................................... 160

Alerts ................................................................................................................................ 161

Product information .......................................................................................................... 161

Fax ................................................................................................................................... 162

Help ................................................................................................................................. 164

System Settings ............................................................................................................... 166

Print Settings ................................................................................................................... 169

Network Settings .............................................................................................................. 170

Embedded Web server ..................................................................................................................... 171

Features ........................................................................................................................... 171

Use HP Web Jetadmin software ...................................................................................................... 172

Security features .............................................................................................................................. 172

Turn on password protection using the embedded Web server ...................................... 172

Turn on password protection from the control panel ....................................................... 172

Turn on private receive feature ........................................................................................ 173

Manage supplies .............................................................................................................................. 174

Check and order supplies ................................................................................................ 174

Replace supplies ............................................................................................................. 176

Clean the product ............................................................................................................ 179

Firmware updates ............................................................................................................ 185

15 Problem solve

Problem-solving checklist ................................................................................................................. 188

Restore the factory-set defaults ....................................................................................................... 190

Control-panel messages .................................................................................................................. 191

ENWW vii

Clear jams ........................................................................................................................................ 195

Causes of jams ................................................................................................................ 195

Where to look for jams ..................................................................................................... 196

Clear jams from the ADF (photo card models only) ......................................................... 196

Clear jams from the input-tray areas ............................................................................... 199

Clear jams from the output-bin ........................................................................................ 200

Avoid repeated jams ....................................................................................................... 201

Solve image-quality problems .......................................................................................................... 202

Print problems .................................................................................................................. 202

Copy problems ................................................................................................................. 210

Scan problems ................................................................................................................. 215

Fax problems ................................................................................................................... 219

Optimize and improve image quality ................................................................................ 219

Solve connectivity problems ............................................................................................................. 220

Solve direct-connection problems .................................................................................... 220

Network problems ............................................................................................................ 221

Solve software problems .................................................................................................................. 223

Solve common Windows problems ................................................................................. 223

Solve common Macintosh problems ................................................................................ 223

Solve PostScript (PS) errors ............................................................................................ 225

Appendix A Supplies and accessories

Order parts, accessories, and supplies ............................................................................................ 228

Order directly from HP ..................................................................................................... 228

Order through service or support providers ..................................................................... 228

Order directly through the HP ToolboxFX software ......................................................... 228

Part numbers .................................................................................................................................... 229

Supplies ........................................................................................................................... 229

Cable and interface accessories ...................................................................................... 229

User-replaceable parts .................................................................................................... 229

Appendix B Service and support

Hewlett-Packard limited warranty statement .................................................................................... 231

Customer self repair warranty service .............................................................................................. 232

Print cartridge limited warranty statement ........................................................................................ 233

Customer support ............................................................................................................................. 234

Repacking the device ....................................................................................................................... 235

Appendix C Specifications

Physical specifications ..................................................................................................................... 238

Electrical specifications .................................................................................................................... 238

Power consumption .......................................................................................................................... 238

Environmental specifications ............................................................................................................ 239

viii ENWW

Acoustic emissions ........................................................................................................................... 239

Appendix D Regulatory information

FCC regulations ............................................................................................................................... 242

Environmental product stewardship program ................................................................................... 242

Protecting the environment .............................................................................................. 242

Ozone production ............................................................................................................ 242

Power consumption ......................................................................................................... 242

Toner consumption .......................................................................................................... 242

Paper use ........................................................................................................................ 242

Plastics ............................................................................................................................ 243

HP LaserJet print supplies ............................................................................................... 243

Return and recycling instructions ..................................................................................... 243

Paper ............................................................................................................................... 244

Material restrictions .......................................................................................................... 244

Disposal of waste equipment by users in private households in the European Union .... 245

Material Safety Data Sheet (MSDS) ................................................................................ 245

For more information ....................................................................................................... 245

Additional statements for telecom (fax) products ............................................................................. 246

EU statement for telecom operation ................................................................................ 246

New Zealand telecom statements ................................................................................... 246

Telephone Consumer Protection Act (United States) ...................................................... 246

IC CS-03 requirements .................................................................................................... 246

Declaration of conformity .................................................................................................................. 248

HP LaserJet CM1312 ...................................................................................................... 248

HP LaserJet CM1312nfi ................................................................................................... 248

Country/region specific statements .................................................................................................. 250

Laser safety ..................................................................................................................... 250

Canadian DOC regulations .............................................................................................. 250

EMI statement (Korea) ..................................................................................................... 250

Laser statement for Finland ............................................................................................. 250

Substances table (China) ................................................................................................ 251

Index ................................................................................................................................................................. 253

ENWW ix

x ENWW

1 Product basics

●

Product comparison

●

Product features

●

Product walkaround

ENWW 1

Product comparison

The product is available in the following configurations.

HP LaserJet CM1312 mfp

HP LaserJet CM1312 (fax/photo-card model)

●

Prints at speeds up to 12 pages per minute (ppm)

monochrome and 8 ppm color.

●

PCL 6 printer drivers and HP postscript level 2 emulation.

●

Tray 1 holds up to 150 sheets of print media or up to 10

envelopes.

●

Hi-Speed USB 2.0 port.

●

128-MB random-access memory (RAM).

●

Flatbed scanner.

HP LaserJet CM1312 mfp, plus:

●

10/100 Base-T network port.

●

V.34 fax and 8-megabyte (MB) flash fax-storage memory.

●

Two RJ-11 fax phone line ports

●

50-page automatic document feeder (ADF)

●

160-MB random-access memory (RAM)

●

Four memory card slots

●

Color graphics display

2 Chapter 1 Product basics ENWW

Product features

Performance

●

Prints at speeds up to 12 pages per minute (ppm) monochrome and 8 ppm color.

Print quality

●

1,200 dots per inch (dpi) with Image REt 3600 text and graphics.

●

Adjustable settings to optimize print quality.

●

The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text

and graphics.

Fax (HP LaserJet CM1312

(fax/photo-card model) only)

●

Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax/tel, and

delayed-fax features.

Copy

●

Includes ADF (HP LaserJet CM1312 (fax/photo-card model) only) that allows faster, more

efficient copy jobs with multiple-page documents.

Scan

●

The product provides 1,200 pixels per inch (ppi), 24-bit full-color scanning from letter/A4-

size scanner glass.

●

The product provides 300 ppi, 24-bit full-color scanning from the ADF (HP LaserJet

CM1312 (fax/photo-card model) only).

●

Includes an ADF (HP LaserJet CM1312 (fax/photo-card model) only) that allows faster,

more efficient scan jobs with multiple-page documents.

Memory card slots (HP

LaserJet CM1312 (fax/photo-

card model) only)

●

Supports a variety of memory cards. See

Photo on page 149 for more information.

Networking

●

TCP/IP

◦

IPv4

◦

IPv6

Printer driver features

●

Fast printing performance, built-in Intellifont and TrueType scaling technologies, and

advanced imaging capabilities are benefits of the PCL 6 printer language.

Interface connections

●

Hi-Speed USB 2.0 port.

●

10/100 Base-T ethernet (RJ-45) network port (HP LaserJet CM1312 (fax/photo-card

model) only).

●

RJ-11 fax/phone cable ports (HP LaserJet CM1312 (fax/photo-card model) only).

Economical printing

●

N-up printing (printing more than one page on a sheet).

Supplies

●

A supplies status page that displays the amount of life remaining in the print cartridge.

●

No-shake cartridge design.

●

Authentication for HP print cartridges.

●

Enabled supplies-ordering capability.

Accessibility

●

Online user guide that is compatible with text screen-readers.

●

Print cartridges can be installed and removed by using one hand.

●

All doors and covers can be opened by using one hand.

ENWW Product features 3

Product walkaround

HP LaserJet CM1312 mfp front view

1 Tray 1

2 Print-cartridge door latch

3 Top (face-down) output bin

4 Flatbed scanner

5 Control panel

6 Front door for jam access

HP LaserJet CM1312 mfp back view

7 Power connector

4 Chapter 1 Product basics ENWW

8 Rear door for jam access

9 Hi-Speed USB 2.0 port

HP LaserJet CM1312 (fax/photo-card model) front view

1 Tray 1

2 Print-cartridge door latch

3 Top (face-down) output bin

4 Control panel

5 Automatic document feeder (ADF) input tray

6 Automatic document feeder (ADF) output bin

7 Memory card slots

ENWW Product walkaround 5

HP LaserJet CM1312 (fax/photo-card model) Back view

8 Power connector

9 Rear door for jam access

10 Fax ports

11 Hi-Speed USB 2.0 port and network port.

Interface ports

1 Fax ports (HP LaserJet CM1312 (fax/photo-card model) only)

2 Network port (HP LaserJet CM1312 (fax/photo-card model) only)

3 Hi-Speed USB 2.0 port

6 Chapter 1 Product basics ENWW

2 Control panel

●

Control-panel walkaround

●

Control-panel menus

ENWW 7

Control-panel walkaround

HP LaserJet CM1312 control panel

1 Liquid Crystal Display

2 OK button and navigation arrows

3 Cancel button: cancel the current selection

4 Copy Features button: access the Copy menu.

5 Copy Black button: perform a copy operation in black & white.

6 Lighter/Darker button: change the lightness or darkness of the scanned image.

7 Copy Color button: perform a copy operation in color.

8 # Copies button: specify the number of copies.

9 Back button: go back to the previous menu

10 Setup button: access the Setup menu.

8 Chapter 2 Control panel ENWW

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