Toshiba Strata AirLink DK40 Programming Manual

Spring 1999

726+,%$ Telecommunications Division

Programming Manual

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change any of this information including, but not limited to,

product characteristics and operating specifications, without

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manual is correct at the time of going to print, however all

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Telecommunications Division

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Information Systems (UK) Ltd.

Version 1, Spring 1999

Strata DK40 Programming Manual Spring 1999

TOC-iii

Contents

Introduction

Organisation .......................................................................................................................... xvii

New Format.......................................................................................................................... xviii

Conventions ......................................................................................................................... xviii

Related Documentation........................................................................................................... xix

Chapter 1 - Overview

Numerical Program Listing.................................................................................................... 1-1

Alphabetical Program Listing ................................................................................................ 1-6

How to Program a Strata DK40 System .............................................................................. 1-13

Programming Section Layout........................................................................................ 1-13

Program Sequence ......................................................................................................... 1-14

Programming Data Variations ....................................................................................... 1-16

Simple Programs ..................................................................................................... 1-16

Multi-dimensional Programs ................................................................................... 1-16

Range Programming ................................................................................................ 1-16

Exchange Line Programming .................................................................................. 1-16

Programming LED Buttons Keystrip Template ...................................................... 1-17

First-time Programming....................................................................................................... 1-18

Step 1: Check Minimum Hardware Requirements........................................................ 1-18

Step 2: Initialise the System .......................................................................................... 1-18

Step 3: Run Programs 92 -1~9....................................................................................... 1-19

Step 4: Run Programs 03 and 19-1 ................................................................................ 1-19

Step 5: Run Program 00................................................................................................. 1-19

Step 6: Set Date, Time and Day..................................................................................... 1-19

Step 7: Run Additional Programs as Required.............................................................. 1-20

Programming Examples....................................................................................................... 1-20

Chapter 2 - Initialisation & Test

Program 91-9 System Initialisation......................................................................................... 2-2

Program 91-9 Overview .................................................................................................. 2-2

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Strata DK40 Programming Manual Spring 1999

Program 90 Initialise Programs 00~*99..................................................................................2-4

Program 90 Overview....................................................................................................... 2-4

Program 90 Example ........................................................................................................ 2-5

Program 91-1 Automatic PCB Recognition and Port Renumber ............................................2-6

Program 91-1 Overview ................................................................................................... 2-6

Program 91-1 Example..................................................................................................... 2-7

Program 91-2 Data Transfer from Temporary Memory to Working Memory........................2-8

Program 91-2 Overview ................................................................................................... 2-8

Program 92 Initialising Misc. Backup RAM...........................................................................2-9

Program 92 Overview..................................................................................................... 2-10

Program 92 Example ...................................................................................................... 2-10

Program 00 Software Check..................................................................................................2-13

Program 00 - Overview .................................................................................................. 2-14

Code 0, ROM Version ..............................................................................................2-14

Code 1, Level 1 Security Code ................................................................................2-14

Code 2, Level 2 Security Code ................................................................................2-14

Code 3, UK & Ireland A Law Set ............................................................................2-14

Code 8, Software RAM Checksum ..........................................................................2-14

Code 9, Power Cycle Counter ..................................................................................2-14

Program 00 Part 1 - Example ......................................................................................... 2-14

Chapter 3 - System & Station

Program 01 Station Logical Port Display and/or Change .......................................................3-1

Program 01 Overview....................................................................................................... 3-1

Program 02 Station Physical Port Display and/or Change ......................................................3-2

Program 02 Overview....................................................................................................... 3-2

Program 03 Flexible PCB Slot Assignments..........................................................................3-3

DK40 Base KSU ........................................................................................................3-3

DK40 Expansion KSU ...............................................................................................3-3

Program 03 for DK40 - Overview.................................................................................... 3-4

DK40 Slots 15~18 (Expansion KSU Assignment Criteria) .......................................3-5

Program 04 Station Logical Port [PDN] Assignment..............................................................3-6

DK40 Record Sheet.......................................................................................................... 3-6

Program 04 Overview....................................................................................................... 3-8

Program 05 Flexible Access Code Numbering .......................................................................3-9

Program 05 Overview..................................................................................................... 3-10

Program 09 Built-in Auto Attendant Prompt / Station Assignments ....................................3-11

Program 09 Overview..................................................................................................... 3-11

Program *09 DDI Digit Translation (Groups 000~069) .......................................................3-13

Program *09 Overview................................................................................................... 3-13

Program 10-1 System Assignments, Part 1 of 5....................................................................3-15

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TOC-v

Program 10-1 Overview ................................................................................................ 3-16

LED 20: Two-Exchange Line Conference .............................................................. 3-16

LED 19: Conference ................................................................................................ 3-16

LED 18: Ring Detect Time ...................................................................................... 3-16

LED 17: Station-to-Station Call Volume PAD ....................................................... 3-16

LED 11: ABR Cycles/Redial Time ......................................................................... 3-16

LED 10: System Speed Dial Override, Toll Restriction ......................................... 3-17

LED 09: Exclusive Hold ......................................................................................... 3-17

LED 08: Alternate Point Answer/Transfer Privacy ................................................. 3-17

LED 07: Ring Transfer of Exchange Line Allowed ................................................ 3-17

LED 06: Exchange Line Repeat Ringing ................................................................ 3-17

LED 05: Incoming Call Abandon Timing ............................................................... 3-17

LED 04: Dual-tone Multi-frequency (DTMF) Signal Time .................................... 3-17

LED 03: Dial Pulse (DP) Make Ratio ..................................................................... 3-18

LED 02: Line Reseize Guard Time ......................................................................... 3-18

LED 01: Tone First/Voice First Signalling-Electronic and Digital Telephone ....... 3-18

Program 10-2 System Assignments, Part 2 of 5 ................................................................... 3-19

Program 10-2 Overview ................................................................................................ 3-20

LED 20: Padded Tone Return ................................................................................. 3-20

LED 18: Two-Exchange Line Conference .............................................................. 3-20

LED 17: “TRNS” Soft Key Immediate Transfer .................................................... 3-20

LED 16: Executive Override Warning Tone ........................................................... 3-20

LED 15: External Page Included with All Call Page .............................................. 3-20

LED 14: Privacy Override Warning Tone ............................................................... 3-21

LED 13: Auto Callback Camp-on Tone .................................................................. 3-21

LED 12: Exchange Line Beep Tone ........................................................................ 3-21

LED 11: Dual-tone Multi-frequency (DTMF) Tone Return ................................... 3-21

LEDs 10 and 09: Background Music/Music-on-Hold Separation .......................... 3-21

LED 08: Display Dialled Number Timing .............................................................. 3-21

LED 07: Standard Telephone Distinctive Ring ....................................................... 3-21

LED 06: Voice Mail Identification Code, Dual-tone Multi-frequency (DTMF)

Signal Time 3-22

LED 04: Voice Mail Message Waiting Cancel Via Dial #64/Automatic ............... 3-22

LED 03: Ringing Modes ......................................................................................... 3-22

LED 02: Call Forward/Station Hunt Override From DSS Console ........................ 3-22

LED 01: Tone First/Voice First-DSS Console ........................................................ 3-22

Program 10-3 System Assignments, Part 3 of 5 ................................................................... 3-23

Program 10-3 Overview ................................................................................................ 3-24

LED 19: Speed Dial Entry Timeout ........................................................................ 3-24

LED 18: Built-in Auto Attendant Camp-on Busy/Ring No Answer Routing ......... 3-24

LEDs 16 and 17: Built-in Auto Attendant Disconnect Time .................................. 3-24

LED 15: Built-in Auto Attendant MOH/RBT for Transfer ..................................... 3-24

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Strata DK40 Programming Manual Spring 1999

Program 10-5 System Assignments, Part 5 of 5....................................................................3-25

Program 10-5 Overview ................................................................................................. 3-26

LED 10: Music On Hold Source ..............................................................................3-26

LED 7: Extension Number Included as the CLI Information ..................................3-26

LED 6: ISDN TE CLI IE Ignored by DK40 CTU software ....................................3-26

LED 5: Intercom Priority .........................................................................................3-26

LED 4: Privacy On Transferred TIE Line Calls Enabled ........................................3-26

LED 3: Toll Restriction Night Enabled ...................................................................3-26

LED 2: Trunk to Trunk Conference Prohibit ...........................................................3-26

LED 1: 15 Second Timer Enabled ...........................................................................3-26

Program *11 Called Party Number Routing Tables ..............................................................3-27

Program *11 Overview................................................................................................... 3-28

Program 12 System Assignments, Basic Timing ..................................................................3-29

Program 12 Overview..................................................................................................... 3-29

Code 3: Pause Timing ..............................................................................................3-29

Code 4: Recall Timing .............................................................................................3-30

Code 5: Pause After Recall ......................................................................................3-30

Code 8: Call Forward, External and DISA Disconnect Timer for Loop Start Lines 3-30

Code 9: K5RCU DTMF Receiver Inter-digital Release Time .................................3-30

Program *12 System Assignments, Basic Timing ................................................................3-31

Program *12 Overview................................................................................................... 3-32

Code 1: Disconnect Timer On Tie Lines .................................................................3-32

Code 2: Delay Dialling Timer ..................................................................................3-32

Code 7: Ringing Time On DISA Lines ....................................................................3-32

Code 8: Automatic Release Timer (TIE Lines Only) ..............................................3-32

Program 13 Defining the Message Centre.............................................................................3-33

Program 13 Overview..................................................................................................... 3-33

Program 15 Assigning Exchange Line Attributes .................................................................3-34

Program 15 Overview..................................................................................................... 3-35

Code 0: Automatic Release (AR) on Voice Mail or Voice Calls ............................3-35

Code 1: Exchange Outgoing Signal .........................................................................3-35

Code 2: Line Pulse (DP) Rate ..................................................................................3-35

Code 3: Automatic Release (AR) From Hold/Transfer ...........................................3-35

Code 4: Automatic Release (AR) Time ...................................................................3-36

Code 5: Tandem Line Connection ...........................................................................3-36

Code 7: Forced Account Code (Verified or Non-verified) ......................................3-36

Code 8: Operation After Exchange Line Recall ......................................................3-36

Code 9: Recall Facility On AC15 ............................................................................3-36

Program *15 Exchange Line Tenant Assignments................................................................3-37

Program *15 Overview................................................................................................... 3-37

Program 16 Assign Exchange Line Groups (or Dial 9).........................................................3-38

Program 16 Overview..................................................................................................... 3-38

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Program *16 Assigning Earth Recall Signalling to Exchange Lines.................................... 3-39

Program *16 Overview.................................................................................................. 3-39

Program 17 Tie Line Options................................................................................................ 3-40

Program 17 Overview.................................................................................................... 3-42

LED 04: Tie Second Dial Tone Option ................................................................... 3-42

LED 03: Camp-on/Busy .......................................................................................... 3-42

LED 02: Wink/Immediate ....................................................................................... 3-42

LED 01: Page/Handsfree Answerback .................................................................... 3-42

Program *17 DDI Intercept Port Number (Vacant or Wrong Number) ............................... 3-43

Program *17 Overview.................................................................................................. 3-43

Program 19 Alternate Background Music Source Slot Assignment..................................... 3-44

Program 19 Overview.................................................................................................... 3-44

KSTU3, RSTU or PSTU ......................................................................................... 3-44

PDKU ...................................................................................................................... 3-44

Program 23 Built-in Auto Attendant (AA) Primary Announcement Assignments ..............3-45

Program 24 Built-in AA Secondary Announcement Assignments....................................... 3-45

Programs 23 and 24 Overview ...................................................................................... 3-46

Program 25-1 Built-in AA Incoming Call Overflow Time................................................... 3-47

Program 25-1 Overview ................................................................................................ 3-47

Program 26 Built-in AA Camp-on Busy Time ..................................................................... 3-48

Program 26 Overview.................................................................................................... 3-49

Program 27 DKT Handset/Headset Receiver Volume Level ............................................... 3-50

Program 27 Overview.................................................................................................... 3-50

Program 28 DSS Console/Attendant Telephone Assignments.............................................3-51

Program 28 Overview.................................................................................................... 3-51

Program 29-1~3 DSS Console and Number Button Assignments........................................ 3-53

Program 29 - Initialised Default DSS Console Button Assignments ...................... 3-55

Program 29-1~3 Overview ............................................................................................ 3-55

Program *29 Add-on Modules Button Assignments ............................................................ 3-56

Program *29 - Initialised Default Add-on Modules Button Assignments .................... 3-57

Program *29 Overview.................................................................................................. 3-58

Program 30 Station Class of Service..................................................................................... 3-59

Program 30 Overview.................................................................................................... 3-60

LED 20: Dialled No & Sub Address Seperated by # from standard telephones ..... 3-60

LED 19: Privacy Override ....................................................................................... 3-61

LED 18: Executive Override ................................................................................... 3-61

LED 17: Do Not Disturb (DND) Override .............................................................. 3-61

LED 16: Change Toll Restriction Travelling Class Code ....................................... 3-61

LED 15: Change Verified Account Code ................................................................ 3-62

LED 14: Verified Account Code ............................................................................. 3-62

LED 11: Dial Pulse - Dual-tone Multi-frequency (DTMF) OFF ............................ 3-62

LED 10: Change DISA Security Code .................................................................... 3-62

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Strata DK40 Programming Manual Spring 1999

LED 09: Change Toll Restriction (TR) Override Code ...........................................3-62

LED 08: Forced Account Code ................................................................................3-62

LED 07: Off-hook Call Announce (OCA) Automatic .............................................3-63

LED 06: Automatic Busy Redial (ABR) Access .....................................................3-63

LED 05: Speed Dial .................................................................................................3-63

LED 03: Microphone Button On at Start of Call .....................................................3-63

LED 02: Mic Button - Locked/Momentary .............................................................3-63

LED 01: Speakerphone ............................................................................................3-63

Program *30 Telephone Group Page Assignments...............................................................3-64

Program *30 Overview................................................................................................... 3-64

Program 31 Station Class of Service .....................................................................................3-65

Program 31 Overview..................................................................................................... 3-66

Programming Tips for Setting Up Voice Mail Integration ......................................3-67

LED 20: Toshiba Stratagy/VM (B + Station Number) ............................................3-67

LED 19: Toshiba Stratagy//VM (B No Station) ......................................................3-67

LED 18: Executive and Privacy Override Blocking (Modem) ................................3-67

LED 17: End-to-end Signal RCV (VM) ..................................................................3-67

LED 16: Receive Voice Mail (VM) ID Code ..........................................................3-67

LED 15: Toshiba Stratagy and/or VM Integration (A Tone/D Tone) ....................3-68

LED 12: Pooled Line Button Operation, No Flash if No Ring ................................3-68

LED 11: DDI Call Camp On ....................................................................................3-68

LED 10: All Call Page Allowed-Digital and Electronic Telephones ......................3-68

LED 09: No Station plus Exchange Line Conference Origination by VM ..............3-68

LED 05~08: Voice Mail (VM) Groups 1~4 .............................................................3-68

LED 04: Voice Mail (VM) to VM Call Blocking ....................................................3-69

LED 03: Off-hook Call Announce (OCA) Enabled (Receive) ................................3-69

LED 02: Handsfree No Warning ..............................................................................3-69

LED 01: Handsfree Disabled ...................................................................................3-69

Program *31 Group Pickup Assignments..............................................................................3-70

Program *31 Overview................................................................................................... 3-71

Program 32 Automatic Preference.........................................................................................3-72

Program 32 Overview..................................................................................................... 3-73

Program 33 [PDN] Station Hunting (Voice Calls Only).......................................................3-74

Program 33 Overview..................................................................................................... 3-74

Program 34 Hold Recall Timing............................................................................................3-75

Program 34 Overview..................................................................................................... 3-75

Program 35 Station Class of Service .....................................................................................3-76

Program 35 Overview..................................................................................................... 3-77

LED 19: Busy Station Transfer (BST), LED 20 / Busy Station Ringing (BSR) .....3-77

LED 18: Automatic Hold .........................................................................................3-78

LED 17: Continuous DTMF Tones Off ...................................................................3-78

LED 16: No Call Forward/No Answer on Handsfree Answerback .........................3-78

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TOC-ix

LED 06~15 .............................................................................................................. 3-78

LED 05: LCD Individual Message .......................................................................... 3-79

LED 04: Message Waiting (RCV) .......................................................................... 3-79

LED 03: ................................................................................................................... 3-79

LED 02: LCD Type 32/12 ....................................................................................... 3-79

LED 01: LCD Display ............................................................................................. 3-79

Program 36 Fixed Call Forward............................................................................................ 3-80

Program 36 Overview.................................................................................................... 3-80

Program 37 Ring Transfer (Camp-on) Recall Time ............................................................. 3-81

Program 37 Overview.................................................................................................... 3-81

Program 38 Digital and Electronic Telephone Keystrip Type.............................................. 3-82

Assignments for 2000-Series Digital Telephone Keystrips........................................... 3-83

Assignments for Electronic Telephone Keystrips ......................................................... 3-84

Program 38 Overview.................................................................................................... 3-85

Program 39 Flexible Button Assignments ........................................................................... 3-86

Directory Number Button Assignments ........................................................................ 3-88

Program 39 Overview.................................................................................................... 3-90

Feature Buttons Assignments .................................................................................. 3-90

Program 40 Station Exchange Line Access .......................................................................... 3-91

Program 40 Overview.................................................................................................... 3-92

Program 41 Station Outgoing Call Restriction ..................................................................... 3-93

Program 41 Overview.................................................................................................... 3-94

Program 42-0 Exchange Line to PBX Connection ............................................................... 3-95

Program 42-0 Overview ................................................................................................ 3-96

Program 42-1~8 PBX Access Codes .................................................................................... 3-96

Program 42-1~8 Overview ............................................................................................ 3-96

Program *42-1Primary Clock Timing Source Reference (TBSU/RBSU/RPTU) ................ 3-97

Program *42-1 Overview .............................................................................................. 3-97

Program *42-2 Secondary Clock Timing Source Reference (TBSU/RBSU/RPTU)........... 3-98

Program *42-2 Overview .............................................................................................. 3-98

Program *43-1 Outgoing Digit Translation Enable/Disable (Tie Lines).............................. 3-99

Program *43 Overview.................................................................................................. 3-99

Program *43-2 Outgoing Digit Translation Assignment (Tie Lines)................................. 3-100

Program *43-2 Overview ............................................................................................ 3-101

Program 44-91~93 Emergency Bypass of Forced/Verified Account Codes ...................... 3-102

Program 44-91~93 Overview ...................................................................................... 3-102

Program 44-1~4 Toll Restriction ........................................................................................ 3-103

Program *44 Overview................................................................................................ 3-103

Program *44-1 Incoming Digit Translation Enable/Disable (Tie Lines) ........................... 3-103

Program *44-1 Overview ............................................................................................ 3-103

Program *44-2 Incoming Digit Translation - Digit Deletion (Tie Lines)........................... 3-104

Program *44-2 Overview ............................................................................................ 3-104

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Strata DK40 Programming Manual Spring 1999

Program *44-3 Incoming Digit Translation (Tie Lines)......................................................3-105

Program *44-3 Overview ............................................................................................. 3-105

Program *45-01 ~ 20 Unused Extension Number Digit Translation Tables.......................3-106

Program *45 Overview................................................................................................. 3-107

Program 49 Night Service Toll Restriction Assignments....................................................3-107

Program *49 Systemwide Station Lock ID Code Digit Length ..........................................3-107

Program *49 Overview................................................................................................. 3-107

Program 60-2~6 & 9 SMDR Output/Account Code Digit Length......................................3-108

Program 60-2~6 & 9 Overview.................................................................................... 3-109

Item 2: SMDR Threshold Time .............................................................................3-109

Item 3: SMDR Output ............................................................................................3-109

Item 4: Forced/Voluntary Account Code Digit Length .........................................3-109

Item 5: Station Message Detail Recording (SMDR) Printout Options ..................3-109

Item 6: Direct Inward System Access (DISA) Security Code ...............................3-109

Item 9: SMDR to Report on Abandoned Calls ......................................................3-109

Program 60-8 Call Forward External (Remote Change, Security ID Code).......................3-110

Program 60-8 Overview ............................................................................................... 3-111

Program *60 TBSU/RBSU/RBSS Circuit Operation (NT or TE).......................................3-112

Program *60 Overview................................................................................................. 3-112

Program 61-1 Fault Test Report Destination.......................................................................3-112

Program 61-1 Overview ............................................................................................... 3-112

Program 61-2 Fault Test Run Time....................................................................................3-113

Program 61-2 Overview ............................................................................................... 3-113

Program 61-3 Fault Test Report Time.................................................................................3-113

Program 61-3 Overview ............................................................................................... 3-113

Program 61-41 Fault Test Message 1 ..................................................................................3-114

Program 61-41 Overview ............................................................................................. 3-114

Program 61-42 Fault Test Message 2 ..................................................................................3-114

Program 61-42 Overview ............................................................................................. 3-114

Program 61-43 Fault Test Message 3 ..................................................................................3-115

Program 61-43 Overview ............................................................................................. 3-115

Program *61-1 Analogue to ISDN2 Bearer Service Request..............................................3-116

Program *61-1 Overview ............................................................................................. 3-116

Program *61-2 Transmission Pad Adjustments (Analogue to Digital)...............................3-117

Program *61-2 Overview ............................................................................................. 3-117

Program *61-3 Reception Pad Adjustments (Analogue to Digital) ....................................3-118

Program *61-3 Overview ............................................................................................. 3-118

Program *62-1 Extension to ISDN2 Channel Bearer Service Request...............................3-119

Program *62-1 Overview ............................................................................................. 3-119

Program *62-2 Transmission Pad Adjustments (Analogue Extension to ISDN2 Channel)3-120

Program *62-2 Overview ............................................................................................. 3-120

Program *62-3 Reception Pad Adjustments (Analogue Extension to ISDN2 Channel).....3-121

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TOC-xi

Program *62-3 Overview ............................................................................................ 3-121

Program *63-1 Dialled Sub-Address Timeout.................................................................... 3-122

Program *63-1 Overview ............................................................................................ 3-122

Program *63-2 Outdialling Inter Digit Pause ..................................................................... 3-123

Program *63-2 Overview ............................................................................................ 3-123

Program 69 Verified Account Codes.................................................................................. 3-124

Program 69 Overview.................................................................................................. 3-125

Account Code Digit Length ................................................................................... 3-125

Full and Partially Verified Account Codes ........................................................... 3-125

Verified Account Code Toll Restriction Assignments .......................................... 3-125

Verified Account Code Dial Requirement ............................................................ 3-125

Code Change ......................................................................................................... 3-125

Verified Account Codes: Forced/Voluntary Program Options ............................. 3-126

Program 70 Verified Account Code Toll Restriction Assignments.................................... 3-127

Program 70 Overview.................................................................................................. 3-129

Program 71 Day 1 - (Immediate) - Incoming DDI Exchange Line Station Ringing

Assignments ..................................................................................................... 3-130

Program 72 Day 1 - (12 Second Delay) - Incoming DDI Exchange Line Station Ringing

Assignments ..................................................................................................... 3-137

Program 73 Day 1 - (24 Second Delay) - Incoming DDI Exchange Line Station Ringing

Assignments ..................................................................................................... 3-144

Program 74 Day 2 - (Immediate) - Incoming DDI Exchange Line Station Ringing

Assignments ..................................................................................................... 3-151

Program 75 Night - (Immediate) - Incoming DDI Exchange Line Station Ringing

Assignments ..................................................................................................... 3-158

Programs 71 ~ 75 Overview ........................................................................................ 3-165

Program 76-1 DDI Group Alpha-Tagging Assignments.................................................... 3-166

Program 76-1-DDI Group Alpha-tagging Overview................................................... 3-168

Program 76-1 DDI Group Alpha-Tagging Assignments (cont).......................................... 3-169

Program 77-1 Peripheral Options (Door Phones) PIOU/PIOUS/IMDU/PEPU ................. 3-170

Program 77-1 Overview .............................................................................................. 3-171

LED 20: Door Lock Time ..................................................................................... 3-171

LEDs 16~18: Port Number/Door Phone/Lock Control Units ............................... 3-171

LED 14: IMDU Modem ........................................................................................ 3-171

LED 10: DK Admin .............................................................................................. 3-171

LED 08: Door Phone Ring On External Page ....................................................... 3-172

LED 07: Door Lock Relay/External Page Relay ................................................... 3-172

LED 06: NT Relay ................................................................................................. 3-172

LED 05: MOH/NT Relay ...................................................................................... 3-172

LEDs 02 and 01:MOH/NT/External Page Relay .................................................. 3-172

Program 77-2 Door Phone Busy Signal/Door Lock Assignments...................................... 3-173

Program 77-2 Overview .............................................................................................. 3-174

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LED 20: Door Phone Ring Count ..........................................................................3-174

LEDs 01, 02, 03, 05, 06, 07, 09, 10 and 11: Door Phone Busy Out ......................3-174

LEDs 04, 08 and 12: Door Lock Assignments ......................................................3-174

Program 77-3 Tenant Night Ringing Over PIOU External Page Zones..............................3-175

Program 77-3 Overview ............................................................................................... 3-175

Program 78 Exchange Line Special Ringing Assignments .................................................3-176

Program 78 Overview................................................................................................... 3-177

Feature 1: Ring Over External Page During Night Mode ......................................3-177

Feature 2: DISA Exchange Line Assignment ........................................................3-177

Feature 5: Ring IMDU Maintenance Modem ........................................................3-177

Feature 6: Built-in Auto Attendant Exchange Line Assignment ...........................3-177

Program 79 Door Phone Ringing ........................................................................................3-178

Program 79 Overview................................................................................................... 3-179

LED 20: Muted Ring to Busy Electronic and Digital Telephone ..........................3-179

LEDs 01~09: Door Phone Ring .............................................................................3-179

Program 80 EKT and DKT Ringing Tones (Exchange Line Calls)....................................3-180

Program 80 Overview................................................................................................... 3-180

Programs 81~89 Exchange Line/Station/AA Ringing Assignments...................................3-181

Program 81~89 Overview ............................................................................................ 3-182

Auto Attendant ............................................................................................................. 3-182

Station Ringing Modes................................................................................................. 3-183

Auto Attendant Delay Ring ....................................................................................3-183

Auto Attendant Program Example .........................................................................3-184

Program 93 Exchange Line Identification...........................................................................3-185

Program 93 Overview................................................................................................... 3-185

Alpha Mode ............................................................................................................3-186

Numeric Mode .......................................................................................................3-186

Program 97 Printing Program Data through SMDR............................................................3-187

Program 97 Overview................................................................................................... 3-187

Chapter 4 - Toll Restriction

Completing the Toll Restriction System Record.................................................................... 4-1

Toll Restriction Overview ................................................................................................ 4-1

The Toll Restriction Method ......................................................................................4-1

Assigning A Class Of Service Using The Toll Restriction Allowed/Denied Tables .4-1

Toll Restriction Features ............................................................................................4-2

Toll Restriction Allowed/Denied Tables Classes 1 ~ 4 .............................................4-2

STD, International and Local Code Exception Tables ...............................................4-2

Emergency Numbers Toll Restriction Override ........................................................4-2

Toll Restriction Override by System Speed Dial: ......................................................4-2

Toll Restriction/Travelling Class Override Codes: ....................................................4-2

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Day and Night Toll Restriction ................................................................................. 4-2

Completing the Toll Restriction System Record............................................................. 4-3

Program 40 Station Exchange Line Access ............................................................................ 4-4

Program 40 Overview...................................................................................................... 4-5

Program 41 Station Outgoing Call Restriction ....................................................................... 4-6

Program 41 Overview...................................................................................................... 4-7

Program 42-0 Exchange Line to PBX Connection ................................................................. 4-8

Program 42-0 Overview .................................................................................................. 4-9

Program 42-1~8 PBX Access Codes ...................................................................................... 4-9

Program 42-1~8 Overview .............................................................................................. 4-9

Program 44-1~4 Toll Restriction/Travelling Class Override Codes..................................... 4-10

Program 44-1 ~ 4 Overview .......................................................................................... 4-10

Program 44-91~93 Emergency Bypass of Forced/Verified Account Codes ........................ 4-11

Program 44-91~93 Overview ........................................................................................ 4-11

Program 45-1 LCR/Toll Restriction Dial Plan ..................................................................... 4-12

Program 45-1 Overview ................................................................................................ 4-12

Program 45-2 Toll Restriction Disable ................................................................................. 4-13

Program 45-2 Overview ................................................................................................ 4-13

Program 45-8~9 Toll Restriction Override Code.................................................................. 4-14

Program 45-8~9 Overview ............................................................................................ 4-14

Programs 46-11~41 Toll Restriction Class (1~4) Parameters .............................................. 4-15

Programs 46-11 ~ 41 Overview..................................................................................... 4-15

Program 46-2~4 Toll Restriction Allowed/Denied STD/International Codes Assigned by

Class................................................................................................................... 4-16

Program 46-2 ~ 4 Overview .......................................................................................... 4-18

Program 46-6~8 Toll Restriction Allowed/Denied Local Codes Assigned by Class ........... 4-19

Program 46-6 ~ 8 Overview .......................................................................................... 4-21

Program 47 Toll Restriction Exception Codes (Tables 01~08)............................................ 4-22

Program 47 Overview.................................................................................................... 4-22

Program 48 Station Toll Restriction Classification (Day Mode).......................................... 4-23

Program 48 Overview.................................................................................................... 4-24

Digit Restrict Code .................................................................................................. 4-24

Station Restrict Code ............................................................................................... 4-24

No Station Toll Restriction ...................................................................................... 4-24

Class 1 Toll Restriction ........................................................................................... 4-24

Class 2 Toll Restriction ........................................................................................... 4-24

Class 3 Toll Restriction ........................................................................................... 4-24

Class 4 Toll Restriction ........................................................................................... 4-24

Program 49 Station Toll Restriction Classification (Night Mode) ....................................... 4-25

Program 49 Overview.................................................................................................... 4-26

Tenant Group Number Member .............................................................................. 4-26

Digit Restrict Code .................................................................................................. 4-26

Contents

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Strata DK40 Programming Manual Spring 1999

Station Restrict Code ................................................................................................4-26

No Station Toll Restriction ......................................................................................4-26

Class 1 Toll Restriction ............................................................................................4-26

Class 2 Toll Restriction ............................................................................................4-26

Class 3 Toll Restriction ............................................................................................4-27

Class 4 Toll Restriction ............................................................................................4-27

Chapter 5 - Least Cost Routing

LCR Features.......................................................................................................................... 5-1

Parameters ........................................................................................................................ 5-1

Home Area Code .............................................................................................................. 5-1

Special Codes ................................................................................................................... 5-1

Long Distance Information Plan Number........................................................................ 5-1

Local Call Plan Number ................................................................................................... 5-1

Timeout after 0 (Zero)...................................................................................................... 5-2

Override/Exception Code Tables ..................................................................................... 5-2

Schedule Assignments Call Routing Plans ...................................................................... 5-2

Route Definitions ............................................................................................................. 5-2

LCR Modified Digit Assignments ................................................................................... 5-2

LCR Station Access Priority Assignments....................................................................... 5-2

LCR Conditions...................................................................................................................... 5-2

LCR Exchange Line Programming Reference Table............................................................. 5-3

Least Cost Routing Overview .......................................................................................... 5-4

Definition: ..................................................................................................................5-4

Least Cost Routing: ....................................................................................................5-4

LCR General Parameters,Program 50-1: ...................................................................5-4

LCR Exception/Override Codes, Program 50-300~319 and 50-900~919: ................5-4

LCR Timeout after 0 (Zero) is Dialled, Program 50-6: .............................................5-4

LCR STD/International Codes, Program 51: .............................................................5-5

LCR Route Plan Assignments, Program 53: ..............................................................5-5

LCR Route Definitions, Program 54: .........................................................................5-5

LCR Modified Digit Tables, Program 55: .................................................................5-5

LCR Station Group Assignments, Program 56: .........................................................5-5

Completing the Least Cost Routing System Record........................................................ 5-5

Program 50-1 LCR Parameters................................................................................................5-6

Program 50-1 Overview ................................................................................................... 5-6

LED 01: Enable System LCR ....................................................................................5-6

LED 02: LCR Speed Up ............................................................................................5-6

LED 03: Not Used ......................................................................................................5-6

LED Button 04: Dial Tone After LCR Access ..........................................................5-7

LED Button 05: Warning Tone Last Choice Route Number .....................................5-7

Contents

Strata DK40 Programming Manual Spring 1999

TOC-xv

Programs 50-300 ~ 319 LCR Exception/Override Code Tables ............................................ 5-8

Programs 50-300 ~ 319 Overview................................................................................... 5-9

Program 50-5 LCR Local Call Routing Selection .................................................................. 5-9

Program 50-5 Overview .................................................................................................. 5-9

Program 50-6 LCR Dial 0 (Zero) Time-out.......................................................................... 5-10

Program 50-6 Overview ................................................................................................ 5-10

Program 50-900 ~ 919 LCR Exception/Override Code Route Plan Assignment.................5-11

Program 50-900~919 Overview .................................................................................... 5-11

Route Plan Overview..................................................................................................... 5-12

Overview for Programs 51~54.............................................................................................. 5-13

Program 51 LCR Local/STD/International Codes Route Plan Assignment Plans 01~08.... 5-13

Program 51 Overview.................................................................................................... 5-16

Program 53 LCR Schedule Assignments for LCR Plans...................................................... 5-17

Program 53-LCR Route Plan Assignments ................................................................... 5-20

Program 54 LCR Route Definition Tables ........................................................................... 5-21

Program 54 Overview.................................................................................................... 5-23

Program 55 LCR Modified Digits Tables............................................................................. 5-24

Program 55 Series Overview ......................................................................................... 5-24

Program 55-0 Delete Number of Digits From the Front of Dialled Number ....................... 5-25

Program 55-0 Overview ................................................................................................ 5-25

Program 55-1 and 2 Add Digits Before and/or After the Dialled Number........................... 5-26

Program 55-1 and 2 Overview....................................................................................... 5-27

Program 56 LCR Station Group Assignments...................................................................... 5-28

Program 56 Overview.................................................................................................... 5-28

Chapter 6 - Automatic Call Distribution

Program 03 PIOU, PIOUS ACD/MIS Slot Assignments ....................................................... 6-3

Program 03 Overview...................................................................................................... 6-3

Program 09 Auto Attendant Prompt/ACD Group Assignments............................................. 6-4

Program 09 Overview...................................................................................................... 6-5

Program *09 ACD Group Tie Line Digit Assignments (070~077)........................................ 6-6

Program *09 Overview.................................................................................................... 6-6

Related Programs ....................................................................................................... 6-6

Program 10-4 ACD Parameters .............................................................................................. 6-7

Program 10-4 Overview .................................................................................................. 6-8

LED 01: Set Next-Available-First or Most-Idle-First Routing ................................. 6-8

LED 03: Supervisor Monitor Tone and Display ....................................................... 6-8

LED 04: ACD Group Unavailable Destination ......................................................... 6-8

Program *10 ACD Group DDI Ringing Assignments............................................................ 6-9

Program *10 Overview.................................................................................................. 6-10

Program 11 ACD Timing Assignments................................................................................ 6-11

Contents

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Strata DK40 Programming Manual Spring 1999

Program 11 Overview..................................................................................................... 6-12

Code 1: Time in ACD Queue Before Overflow .......................................................6-12

Code 2: Ring Agent Timer .......................................................................................6-12

Code 3: After Call Work Timer ...............................................................................6-12

Code 4: Ring-Back-Tone (RBT) Timer ...................................................................6-12

Code 5: Music Timers 1, 2, and 3 ............................................................................6-13

Code 6: Call Waiting Alarm Timer 1 .......................................................................6-13

Code 7: Call Waiting Alarm Timer 2 .......................................................................6-13

Code 8: Alarm Guard Timer ....................................................................................6-13

Code 9: Call Disconnect Timer ................................................................................6-14

Program 14-0 Loop Start Line Direct to ACD Group Assignments .....................................6-15

Program 14-0 Overview ................................................................................................. 6-16

Program 14-1 ACD Agent Identification Code Assignments ...............................................6-17

Program 14-1 Overview ................................................................................................. 6-17

Program *14-1 Auto Answer with Zip Tone Assigned to Agent ID.....................................6-17

Program *14-1 Overview ............................................................................................... 6-17

Program 18 Agent Names for SMIS/MIS Assignments........................................................6-18

Program 18 Overview..................................................................................................... 6-18

Numeric Mode .........................................................................................................6-19

Program 14-2 ACD Supervisor Passwords............................................................................6-23

Program 14-2 Overview ................................................................................................. 6-23

Program *14-2 Tie Line After Shift/Overflow Substitution Destinations.............................6-24

Program *14-2 Overview ............................................................................................... 6-25

Program 14-3 Announcement/Music Port and Queue Pattern ..............................................6-26

Program 14-3 Overview ................................................................................................. 6-27

Code 1: Announcement Port One ............................................................................6-27

Code 2: Announcement Port Two ............................................................................6-27

Code 3: Assigns Port for Second or Third Announcement Device .........................6-27

Code 4: ACD Queue Music Source Port ..................................................................6-27

Code 5: Select Repeat Enactment for Queue Pattern ...............................................6-27

Program 14-4 Queue Time Out Overflow Destination..........................................................6-29

Program 14-4 Overview ................................................................................................. 6-30

Program 14-5 Overflow Point and Ring No Answer Routing Destination ...........................6-31

Program 14-5 Overview ................................................................................................. 6-32

Overflow Operation .................................................................................................6-34

Non-Repeating Queue Announcement ....................................................................6-34

Program 14-6 After Shift Service Destination.......................................................................6-35

Program 14-6 Overview ................................................................................................. 6-36

Program 14-71 Queue Size for Alarm, Immediate Assignments ..........................................6-37

Program 14-71 Overview ............................................................................................... 6-37

Program 14-72 Queue Size for Alarm 1................................................................................6-38

Program 14-72 Overview ............................................................................................... 6-38

Contents

Strata DK40 Programming Manual Spring 1999

TOC-xvii

Program 14-73 Queue Size for Alarm 2 ............................................................................... 6-39

Program 14-73 Overview .............................................................................................. 6-39

Program 14-8 Alarm Pattern Assignments ........................................................................... 6-40

Program 14-8 Overview ................................................................................................ 6-41

DATA = 0: No Alarm ............................................................................................. 6-41

DATA = 1: Immediate Alarm ................................................................................. 6-41

DATA = 2: Call Waiting Alarm 1 and 2 ................................................................. 6-41

Program 14-9 Work Unit Assignments................................................................................. 6-42

Program 14-9 Overview ................................................................................................ 6-42

Program 15 Assigning Exchange Line Attributes................................................................. 6-43

Program 15 Overview.................................................................................................... 6-43

Code 0: Automatic Release (AR) on Voice Mail or Voice Calls ............................ 6-43

Code 1: Exchange Outgoing Signal ........................................................................ 6-43

Code 2: Line Pulse (DP) Rate ................................................................................. 6-43

Code 3: Automatic Release (AR) From Hold/Transfer ........................................... 6-44

Code 4: Automatic Release (AR) Time ................................................................... 6-44

Code 5: Tandem Line Connection ........................................................................... 6-44

Code 7: Forced Account Code (Verified or Non-verified) ..................................... 6-44

Code 8: Operation After Exchange Line Recall ...................................................... 6-44

Code 9: Recall Facility On AC15 ............................................................................ 6-44

Program 17 Tie Line Options................................................................................................ 6-45

Program 17 Overview.................................................................................................... 6-45

LED 04: Tie Second Dial Tone Option ................................................................... 6-45

LED 03: Camp-on/Busy .......................................................................................... 6-45

LED 02: Wink/Immediate ....................................................................................... 6-45

LED 01: Page/Handsfree Answerback .................................................................... 6-45

Program 35 Station Class of Service..................................................................................... 6-46

Program 35 Overview.................................................................................................... 6-46

LED 19: Busy Station Transfer (BST), LED 20 / Busy Station Ringing (BSR) ..... 6-46

LED 18: Automatic Hold ........................................................................................ 6-46

LED 17: Continuous DTMF Tones Off .................................................................. 6-47

LED 16: No Call Forward/No Answer on Handsfree Answerback ........................ 6-47

LED 06~15 .............................................................................................................. 6-47

LED 05: LCD Individual Message .......................................................................... 6-47

LED 04: Message Waiting (RCV) .......................................................................... 6-47

LED 03: ................................................................................................................... 6-47

LED 02: LCD Type 32/12 ....................................................................................... 6-47

LED 01: LCD Display ............................................................................................. 6-47

Program 39 Flexible Button Assignments for ACD Telephones.......................................... 6-48

Program 39 Overview.................................................................................................... 6-50

Agent and Supervisor Telephone Programming Considerations ............................ 6-50

Related Programs........................................................................................................... 6-51

Contents

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Strata DK40 Programming Manual Spring 1999

Program 76-2 ACD Group DDI Alpha-Tagging Assignments .............................................6-52

Progam 76-2 Overview................................................................................................... 6-55

Index IND

List of Figures

Figure 1-1 System Record Sheet Sample........................................................................1-13

Figure 1-2 Entering Programming Mode........................................................................1-14

Figure 1-3 Programming Button Sequence Overview....................................................1-15

Figure 1-4 LED Buttons Programming Keystrips ..........................................................1-17

Figure 6-5 Alpha Mode...................................................................................................6-19

Figure 6-6 ACD Queue Announcement and Music Patterns..........................................6-28

List of Flowcharts

Flowchart 6-1 ACD Group Call Routing.......................................................................6-57

Flowchart 6-2 ACD Group Queue/Overflow Operation................................................6-58

Flowchart 6-3 ACD Time Out Overflow.......................................................................6-59

Flowchart 6-4 ACD Overflow Point..............................................................................6-60

Flowchart 6-5 After Shift Operation..............................................................................6-61

Flowchart 6-6 All Agents Unavailable Operation .........................................................6-62

Flowchart 6-7 Agent Telephone Ring No Answer Operation .......................................6-63

Flowchart 6-8 ACD Queue Pattern Configuration – One Announcement Only ...........6-64

Flowchart 6-9 ACD Queue Pattern Configuration – Two Announcements ..................6-65

Flowchart 6-10 ACD Queue Pattern Configuration – Three Announcements..............6-67

Strata DK40 Programming Manual Spring 1999

xix

Introduction

This Programming Manual provides for programming the Strata DK40 digital business

telephone system. It is intended for qualified service technicians and system programmers.

The Installation and Maintenance (I&M) Manual, a companion book, covers the installation

and maintenance information and instructions for the Strata DK40 system.

Organisation

This manual is organised as follows for your convenience:

◆

Chapter 1 – Overview includes general programming information and basic

instructions on how to program the system with a 20-button LCD digital or electronic

telephone.

◆

Chapter 2 – Initialisation and Test includes information for initialising and test

programs.

◆

Chapter 3 – System and Station includes programming information for the entire

system and individual stations.

◆

Chapter 4 – Toll Restriction includes programming information for Toll

Restriction.

◆

Chapter 5 – Least Cost Routing includes programming information for Least Cost

Routing.

◆

Chapter 6 – Automatic Call Distribution includes ACD programming.

◆

Glossary/Index

The programs in each chapter are given in numerical order (except Initialisation and Test

which is given in order of importance). The “

*

” programs are located behind the program of

the same name (e.g., Program

*

09 follows Program 09).

Introduction

New Format

xx

Strata DK40DK40 Programming Manual Spring 1999

New Format

This Programming Manual has a new and improved format intended to make programming

procedures easier. The record sheets have legends that show you specific port configurations

for the Strata DK40 system.

After using the legends, copy the generic record sheets as required to accommodate your

system ports and settings. Another improvement is the placement of all information

pertaining to a specific program directly after that program’s system record sheet. This

eliminates the need to search throughout the manual for information, reduces redundant

theory and notes, and allows us to provide you more accurate and concise programming

information.

Conventions

This manual uses these conventions:

Note

Elaborates specific items or references other information. Within some tables,

General Notes apply to the entire table and numbered Notes apply to specific items.

Important!

Calls attention to important instructions or information.

CAUTION!

Advises you that hardware, software applications or data could be

damaged if the instructions are not followed closely.

WARNING! Alerts you when the given task could cause personal injury

or death.

([WUD %ROG represents telephone buttons.

[DN] any Directory Number button (also known as an Extension

or Intercom Number).

[PDN] Primary Directory Number button (the Extension Number or

Intercom Number for the telephone).

Courier

shows a computer keyboard entry or screen display. “Type”

indicates entry of a string of text. “Press” indicates entry of a

single key.

Example of both: Type

prog

then press

Enter

.

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Toshiba Strata AirLink DK40 Programming Manual

Toshiba Strata AirLink DK40 Programming Manual

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