Cisco Systems TN093 User manual

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.comT:

TechNote

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CiscoCallManagerFaxIntegration



TN093



March08

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2

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.comT:

Trademarks

ObjectworldUnifiedCommunicationsServer,ObjectworldUCServer,ObjectworldUCClient,ITTelephony,theIT

TelephonyCompanyandUCServeraretrademarksofObjectworldCommunicationsCorporation.

PublishedMarch27,2008

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3

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.comT:

TableofContents

1 Introduction................................................................................................................................................4

1.1 RequiredComponents.............................................................................................................................................5

1.2 AdditionalReferences.............................................................................................................................................5

2 DeploymentModels....................................................................................................................................6

2.1 DirectSIPIntegrationusingT.38Relay....................................................................................................................6

2.2 DirectSIPIntegrationusingT.38RelaywithCNGDetection....................................................................................8

2.3 DirectT1/E1PRIIntegrationtoCentralOffice........................................................................................................12

2.4 DirectT1/E1ConnectionviaMGCPGateway.........................................................................................................12

3 ConfiguringCiscoCallManager....................................................................................................................14

3.1 CreatingaSIPTrunktoRouteCallsfromCiscoCallManagertoObjectworldUCServer........................................14

4 ConfiguringObjectworldUCServer..............................................................................................................15

4.1 CreatingSIPRoutingRuletoCiscoCallManager....................................................................................................15

4.2 CreatingaDatabase–MappingPre‐answerNumberstoTargetExtensions..........................................................16

4.3 CreatingaFaxPre‐answerService.........................................................................................................................18

4.4 CreatinganIdentityforthePre‐answerServiceforUsers......................................................................................18

4.5 CreatinganIdentityfortheFaxService.................................................................................................................19

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.comT:

1 Introduction

ThistechnicalnotedescribesthefaxintegrationbetweenObjectworldUCServerandCiscoCallManager.UCServer

integrateswithCiscoCallManagerusingSIPInteroperabilityandT.38FaxRelay.

UCServercansupportthefollowingapplicationsoffaxinaCiscoCallManagerenvironment:

• Separateincomingvoiceandfaxnumbers(DIDFax)

• Sharedincomingvoiceandfaxapplication

• Outgoingfaxing

Summaryoffaxdeploymentmodels:

• DirectSIPIntegrationusingT.38Relay

• DirectSIPIntegrationusingT.38RelaywithCNGdetection

• DirectT1/E1ConnectiontoCentralOffice

• DirectT1/E1ConnectionviaMGCPGateway

Thefollowingtablesummarizesthedeploymenttechnologiesandassociatedcapabilities.

Capabilities

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Dedicated

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DIDfax

numbers

Sharedvoice

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andfax

numbers

Outgoingfa

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DirectSIPIntegrationusingT.38relay

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DirectSIPIntegrationusingT.38relaywithCNGDetection

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9 9

DirectT1/E1ConnectiontoCentralOffice

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9 9

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DirectT1/E1ConnectionviaMGCPGateway

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9 9

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Sharedincomingvoiceandfaxapplicationrequirescallstobepre‐answeredforabriefperiodoftimetodetermineifan

incomingcallisafaxcall.Thepre‐answeringservicerequiresservicestobeaddedtoObjectworldUCServerand

configuredonanansweringidentityforeachuser.Theansweringpointplaysringback(optionallyanaudioprompt)to

allowthesystemtodetermineifthecallisafaxcall.Ifthecallisnotafaxcall,thecallwillbetransferredtotheassociated

extensionnumberusingaSIPtrunkconfiguredonCiscoCallManager.

Thediagramshowsanoptionalvoicemail/unifiedmessagingintegrationthatcanbedeployed.Thisintegrationis

documentedinTN092–CiscoCallManagerIntegrationusingSIP.CiscointegrationusingtheSIPvoicemailinterfaceisnot

capableofsupportingfax.

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1.1 RequiredComponents

Thefollowingareminimumrequirements.

1. ObjectworldUCServer–SIPEditionRelease4.3orhigher.UCServerSIPEditionisrequiredtotakeadvantageof

advancedroutingrulestosupportfaxintegrationwithCiscoCallManager.

2. Usersthatrequirepre‐answeringtodetermineifacallisavoicecallorafaxcallmustbeconfiguredasaPersonal

BusinessAssistant(PBA)callansweringmode.

3. CiscoCallManager5.1orhigher(CiscoCallManager6.0hasbeeninteroperabilitytested)

4. CiscoIOSMinimumreleasedversionthatsupportsSIPandSIPT.38Fax.InformationisavailableontheCiscoWeb

site.

1.2 AdditionalReferences

ThisdocumentassumesthatthereaderhasknowledgeofCiscoCallManagerandCiscoIOSGateways.

ItisadvisabletoalsoconsultthefollowingreferencesforadetailedunderstandingoffaxinteroperabilitywithCisco

CallManager.

1. CiscoWebsite:“CiscoFaxServicesoverIPApplicationGuide”

2. CiscoWebsite:“TCLIVRAPIVersion2.0ProgrammingGuide”

3. ObjectworldTechnicalNote:“TN092–CiscoCallManagerIntegrationGuideusingSIP”

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.com

2 DeploymentModels

ObjectworldUCServercanintegratewithCiscoCallManagerinavarietyofways,dependingonthedesiredcapabilities

andthecurrentvoiceanddataenvironment.

2.1 DirectSIPIntegrationusingT.38Relay

DirectSIPIntegrationusingT.38relayprovidesdirectT.38faxintegrationwithdedicatedDIDnumbersroutedviaSIPto

ObjectworldUCServer.CiscoIOSGatewaysdonotprovideCNGDetectionintheirdefaultconfigurations.TheCisco

routermustbeconfiguredasaSIPdialpeerwiththedialpeerroutingconfiguredtorouteincomingDIDfaxcallsdirectlyto

UCServerwhileroutingvoicecallstoCiscoCallManager.UCServercanalsoprovidevoicemailandunifiedmessaging

integrationusingaseparatedirectSIPconnection.

ACiscorouterisusedtoterminatecallsfromthecentraloffice(PSTNconnectionviaT1/E1PRI,BRIorFXOinterfaces)and

selectivelyredirectsincomingfaxtelephonenumberstoObjectworldUCServer.Thecallednumber(DID)willbeusedto

routecallstoeitherCiscoCallManagerforvoiceortoObjectworldUCServerforfax.TheCiscoIOSroutermustbe

configuredtouseSIPdial‐peerrouting.MGCPcontrolledgatewaysarenotsupportedforfaxingapplications.Faxcallsthat

terminateonUCServermusthaveboththeG.711ulawandT.38faxcodecenabled.

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2.1.1 Configuration

Summaryofconfigurationsteps:

1. ConfiguringCiscoIOSInboundPOTSdialpeerforseparatevoiceandfaxcalls



2. ConfiguringCiscoIOSoutboundVOIPdialpeerforvoicecalls

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3. ConfiguringCiscoIOSoutboundVOIPdialpeerforfaxcalls

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4. ConfiguringObjectworldUCServer–createfaxidentity

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2.1.1.1 ConfiguringCiscoIOSinboundPOTSdialpeerforseparatevoiceandfaxcalls

PerformthefollowingstepsontheCiscogatewaytoacceptincomingcallsonthePSTNinterface.

1. LogontotheCiscoIOSGateway

2. dial‐peervoicetagpots

3. direct‐inward‐dial

4. incomingcalled‐numberstring

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5. exit

2.1.1.2 ConfiguringCiscoIOSoutboundVoIPdialpeerforvoicecalls

PerformthefollowingstepsontheCiscogatewaytoroutecallstotheUCServerpre‐answeringbehavior.

1. LogontotheCiscoGateway

2. destinationpattern<voiceroutingprefix>….

Theconfiguredvoiceroutingprefixmustmatchtheparameterdefinedinthepreviouslyconfiguredapplication

service.ThevoiceroutingprefixwillalsobeconfiguredinUCServer.

3. sessionprotocolsipv2

4. sessiontargetipv4:<IPAddressofUCServer>

5. dtmf‐relayrtp‐nte

6. codecg711ulaw

7. faxratedisable

8. exit

2.1.1.3 ConfiguringCiscoIOSoutboundVoIPdialpeerforfaxcalls

PerformthefollowingstepsontheCiscogatewaytoroutecallstotheUCServerfaxansweringbehavior.

LogontotheCiscoGateway

1. destinationpattern<faxroutingprefix>….

Thefaxroutingprefixconfiguredheremustmatchtheparameterdefinedinthepreviouslyconfiguredapplication

service.ThefaxroutingprefixwillalsobeconfiguredinUCServer.

2. sessionprotocolsipv2

3. sessiontargetipv4:<IPAddressofUCServer>

4. dtmf‐relayrtp‐nte

5. faxprotocolt38ls‐redundancy0hs‐redundancy0fallbacknone

6. exit

2.1.2 Example–minimumconfigurationsettings

Thefollowingexampleshowsanincoming4‐digitDIDrangestarting withadigit7.VoiceDIDnumbersstartwith72

whereasdedicatedDIDfaxnumbersstartwith71.

Thisexampleusesthefollowinginformation

• IncomingDIDcallednumberpattern:7xxx

• UCServerIPAddress:192.168.8.54

• CiscoCallManagerIPAddress:192.168.8.129

• Voiceroutingprefix:71

• Faxroutingprefix:72

dial-peer voice 2850 pots

incoming called-number 7...

direct-inward-dial

dial-peer voice 2851 voip

description Incoming Voice calls to CCM

destination-pattern 72..

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session protocol sipv2

session target ipv4:192.168.8.129

codec g711ulaw

dial-peer voice 2852 voip

description Incoming Fax Calls to UC Server

destination-pattern 71..

session protocol sipv2

session target ipv4:192.168.8.54

codec g711ulaw

fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback none

sip-ua

2.2 DirectSIPIntegrationusingT.38RelaywithCNGDetection

DirectSIPIntegrationusingT.38relaywithCNGdetectionallowsasingleincomingtelephonenumbertoreceivevoiceand

faxcalls.Allincomingcallswillbepre‐answeredtodetermineiftheincomingcallerisafaxmachinethatgeneratedCNG

tones.IfCNGtoneisnotdetected,thecallerwillbetransferredtotheassociateduser’sextensionoveraconfiguredSIP

trunkbetweenObjectworldUCServerandCiscoCallManager.Thepre‐answerservicerequiresthedatabaseintegration

featuretobeenabledonUCServerandfortheUCServeradministratortoassociateincoming DIDcallednumberstoan

internalextensiononCiscoCallManager.

InorderforaCiscoIOSgatewaytodetectCNGtonesanapplication(TCLapplicationscript)mustbeloadedontotheCisco

gateway.TCLisaCiscoIVRprogramminglanguage.TheTCLScriptthatwillperformtheCNGdetectiondoesthe

followinghighlevelfunctions.

1. DirectanincomingPOTScalltotheapplicationservice.

2. TheincomingcallisredirectedbytheCNG‐detectTCLscripttoavoicepre‐answeringservice.IfCNGtoneis

detectedthecalltothepre‐answeringserviceisterminatedandanothercallismadetothefaxansweringservice.

TheTCLscriptmodifiestheoriginalcallednumber(DNIS)byaddingsomeprecedingroutingdigitsinfrontofthe

originalcallednumberandthendirectsittoUCServerusingaSIPVoIPdialpeer.ThiscallisthenansweredbyUC

Serverbyanapplicationservicethatplaysaringbacksound(optionallyitcanbeconfiguredtoplayanaudio

prompt)forashortperiodoftime.Aftertheaudioisplayedtheservicewillthenperformablindtransfertothe

associatedCiscotelephoneextension.

3. IftheCiscoGatewaydetectsCNGtone,itwillteardowntheoriginalcallanddirectsthecalltoaSIPVoIPdialpeer

byinsertingsomeroutingdigitsinfrontoftheoriginalcallednumber.UCServerwillthenroutethecalltoauser’s

faxidentitythatisassociatedwithaUCServeruser.



9

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.com



2.2.1 Configuration

Thehighlevelconfigurationstepsare:

1. LoadingandconfiguringthecallapplicationontheIOSGateway



2. ConfiguringCiscoIOSinboundPOTSdialpeer



3. ConfiguringCiscoIOSoutboundVoIPdialpeerforpre‐answer



4. ConfiguringCiscoIOSoutboundVoIPdialpeerforfaxanswer



5. ConfiguringCiscoIOSdefaultoutboundVoIPdialpeerfortransfer



6. CreatingadialplanentrytoroutecallsbetweenUCServerandCiscoCallManager



7. Creatingadatabase–Mappingpre‐answernumberstotargetextensions



8. ConfiguringObjectworldUCServer–Creatingapre‐answerservice



9. ConfiguringObjectworldUCServer–Creatingapre‐answeridentityforusers



10. ConfiguringObjectworldUCServer–Creatingafaxidentity



2.2.1.1 LoadingandconfiguringthecallapplicationontheIOSGateway

PerformthefollowingstepsontheUCServercomputerplatform:

1. LocatetheTCLscriptcng_detect.tclavailableontheObjectworldWebsiteResourceCenterorontheUCServer

media

2. Copythecng_detect.tclfiletothefollowingdirectory‘C:\ProgramFiles\Objectworld\UCServer\Data\TFTP’

PerformthefollowingstepsontheCiscogateway:

1. LogontotheCiscoIOSGateway

2. callapplicationvoiceapplication‐namelocation.(i.e.callapplicationvoicecng‐detect

tftp://192.168.8.54/cng_detect.tcl)

3. applicationserviceCNG‐detecttftp://<IPAddressofUCServer>/cng_detect.tcl

4. applicationserviceCNG‐detectparamprefix_voice<voiceroutingprefix>

Thevoiceroutingprefixisusedtoroutecallstoindividualuserpre‐answeridentities onUCServer.Inthis

example,theroutingprefixis46whichwillbepre‐pendedtotheoriginalcallednumber.

5. applicationserviceCNG‐detectparamprefix_fax<faxroutingprefix>

IftheCiscogatewaydetectsfax,theoriginalvoicecallwillbeterminatedandanewcallwillbeinitiatedtothefax

destination.Thefaxroutingprefixisusedtoroutethecalltoindividualuser’sfaxes.

T:

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Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.comT:

6. applicationserviceCNG‐detectparammodeconnect‐first

2.2.1.2 ConfiguringCiscoIOSinboundPOTSdialpeer

PerformthefollowingstepsontheCiscogateway:

1. LogontotheCiscoIOSGateway

2. dial‐peervoicetagpots

3. servicecng‐detect

4. direct‐inward‐dial

5. incomingcalled‐numberstring

WherestringisaCiscoroutingcharacterthatspecificallyidentifieseitherasinglenumberormultiplenumbers

thatarepre‐answered.

6. exit

2.2.1.3 ConfiguringCiscoIOSoutboundVoIPdialpeerforpreanswer

PerformthefollowingstepsontheCiscogateway.

1. LogontotheCiscoGateway

2. destinationpattern<voiceroutingprefix>….

Thevoiceroutingprefixconfiguredheremustmatchtheparameterdefinedinthepreviouslyconfiguredapplication

service.ThevoiceroutingprefixwillalsobeconfiguredinUCServer.

3. sessionprotocolsipv2

4. sessiontargetipv4:<IPAddressofUCServer>

5. dtmf‐relayrtp‐nte

6. codecg711ulaw

7. faxratedisable

2.2.1.4 ConfiguringCiscoIOSoutboundVoIPdialpeerforfaxanswer

PerformthefollowingstepsontheCiscogateway.

1. LogontotheCiscoGateway

2. destinationpattern<faxroutingprefix>….

Thefaxroutingprefixconfiguredheremustmatchtheparameterdefinedinthepreviouslyconfiguredapplication

service.ThefaxroutingprefixwillalsobeconfiguredinUCServer.

3. sessionprotocolsipv2

4. sessiontargetipv4:<IPAddressofUCServer>

5. dtmf‐relayrtp‐nte

6. faxprotocolt38ls‐redundancy0hs ‐redundancy0fallbacknone

7. exit

2.2.1.5 ConfiguringCiscoIOSdefaultoutboundVoIPdialpeerfortransfer

PerformthefollowingstepsontheCiscogateway.

1. LogontotheCiscoGateway

2. destinationpattern.

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Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.comT:

Thefaxroutingprefixconfiguredheremustmatchtheparameterdefinedinthepreviouslyconfiguredapplication

service.ThefaxroutingprefixwillalsobeconfiguredinUCServer.

3. sessionprotocolsipv2

4. sessiontargetipv4:<IPAddressofUCServer>

5. dtmf‐relayrtp‐nte

6. faxprotocolt38ls‐redundancy0hs ‐redundancy0fallbacknone

7. exit

2.2.2 Example

Thisexampleusesthefollowinginformation:

• IncomingDIDcallednumberpattern:28xx(2800to2899)

• UCServerIPAddress:192.168.8.54

• Voiceroutingprefix:46

• Faxroutingprefix:329

dial‐peervoice2800pots

 descriptionPOTSCallstoDatsun

servicecng‐detect

destination‐pattern28..

!

dial‐peervoice2850voip

 descriptionDefaultpatternfortransfers

destination‐pattern.

sessionprotocolsipv2

sessiontargetipv4:192.168.8.54

dtmf‐relayrtp‐nte

codecg711ulaw

!

dial‐peervoice2851voip

descriptionSIPtoDATSUN

destination‐pattern46....

sessionprotocolsipv2

sessiontargetipv4:192.168.8.54

dtmf‐relayrtp‐nte

codecg711ulaw

faxratedisable

!

dial‐peervoice2852voip

 descriptionFAX:SIPtoDatsun

 destination‐pattern329....

 sessionprotocolsipv2

 sessiontargetipv4:192.168.8.54

 codecg711ulaw

 faxprotocolt38ls‐redundancy0hs‐redundancy0fallbacknone

!



sip‐ua

!



12

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.com

2.3 DirectT1/E1PRIIntegrationtoCentralOffice

DirectT1/E1PRIintegrationtoacentralofficeleveragesdedicatedfacilitiesterminatingonanObjectworldinteroperable

SIPPSTNGateway.Thisintegrationcanprovidebothdedicatedfaxintegration(DIDfax)aswellascombinedvoiceandfax

services.ItisalsopossibletoroutevoicecallsthroughObjectworldUCServerSIPPBXusingSIPtrunksbetween

ObjectworldUCServerandCiscoCallManager.FaxidentitiesarecreatedonObjectworldUCServertoterminatevoiceand

faxcalls.



2.3.1 Configuration

ThisintegrationtechniquedoesnotrequireCiscoIOSGatewayconfiguration.Twoconfigurationoptionsareavailable

dependingonwhetherornotyouareplanningtouseasinglenumberforvoiceandfaxorareplanningtouseadedicated

incomingnumbertoassociatewithafaxbehavior.

Thehighlevelconfigurationstepsare:

1. ConfiguretheSIPPRIGatewayinaccordancetoObjectworldguidelines.Technicalnotesareavailableon

Objectworld’sWebsiteResourceCenteroronthemediathatisshippedwiththeproduct.

Ifasinglenumberisusedforvoiceandfax:

2. CreatingaDatabase–Mappingpre‐answernumberstotargetextensions



3. ConfiguringObjectworldUCServer–Creatingapre‐answerservice



4. ConfiguringObjectworldUCServer–Creatingapre‐answeridentityforusers



5. ConfiguringObjectworldUCServer–Creatingafaxidentity



Ifadedicatedincomingnumberisusedforfax:

2. ConfiguringObjectworldUCServer–Creatingafaxidentity

2.4 DirectT1/E1ConnectionviaMGCPGateway

DirectT1/E1PRIIntegrationviaMGCPGatewayisrecommendediftheCiscoIOSplatformcannotbereconfiguredto

supportSIP.ThisintegrationrequiresadditionalT1/E1PRIgateways(CiscoIOSGatewayT1/E1PRISpananda

correspondingObjectworldConnectPartnerSIPPSTNGateway).Thisintegrationcanprovidebothdedicatedfax

integration(DIDfax)aswellascombinedvoiceandfaxservices.SIPTrunksbetweenObjectworldUCServerandCisco

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.com

CallManagerareusedtoavoidhair‐pinning(usingtwochannelsonthePRIforasinglecall)callsbeingredirectedthrough

theSIPPRIgateway.



2.4.1 Configuration

Thehighlevelconfigurationstepsare:

1. ConfiguretheSIPPRIGatewayinaccordancetoObjectworldguidelines.Technicalnotesareavailableon

Objectworld’sWebsiteResourceCenteroronthemediathatisshippedwiththeproduct.

2. ConfiguretheCiscoIOSRouteaccordingtoCiscorecommendationstoensurethatfaxescanberelayedbetween

trunkfacilitiesthatarebetweenCiscoIOSGateways.Itisbeyondthescopeofthisdocumenttoprovide

instructionsonhowtoconfigureT.38relayfornon‐SIPCiscoIOSGateways.

Ifasinglenumberisusedforvoiceandfax:

3. CreatingaDatabase–Mappingpre‐answernumberstotargetextensions



4. ConfiguringObjectworldUCServer–Creatingapre‐answerservice



5. ConfiguringObjectworldUCServer–Creatingapre‐answeridentityforusers



6. ConfiguringObjectworldUCServer–Creatingafaxidentity



Ifadedicatedincomingnumberisusedforfax

3. ConfiguringObjectworldUCServer–Creatingafaxidentity:



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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.comT:

3 ConfiguringCiscoCallManager

ThissectionhighlightsspecificCiscoconfigurationtoprovidetransparentdialingbetweenCallManagerandUCServer.

3.1 CreatingaSIPTrunktoRouteCallsfromCiscoCallManagertoObjectworldUCServer

TocreateaSIPTrunkinCiscoCallManagertoroutecallstoObjectworldUCServer

1. LogintoCiscoUnifiedCMAdministration.

2. NavigatetoDevice>Trunk.

3. ClickonAddNew.

4. SelectSIPTrunkfromtheTrunkTypedropdownlist.

5. SelectSIPfromtheDeviceProtocoldropdownlist.

6. ClickNext.

7. EnteraDeviceNamesuchas“UCServer_SIP_Trunk”.

8. SelectaDevicePoolfromthedropdownlist.

9. SelectamediaresourcegrouplistfromtheMediaResourceGroupListdropdownlist.

10. SelectalocationfromtheLocationdropdownlist.

11. EnsureMediaTerminationPointRequiredischecked.

12. EnsureRedirectingDiversionHeaderDelivery–Inboundisnotchecked.

13. SelectOriginatorfromtheCallingPartySelectiondropdownlist.

14. EnsureRedirectingDiversionHeaderDelivery–Outboundisnotchecked.

15. EnterUCServer’sIPAddressorFQDNfortheDestinationAddress.

16. Enter5060fortheDestinationPort.

17. Select711uLawfromthePreferredOriginatingCodecdropdownlist.

18. SelectaSIPtrunksecurityprofilefromtheSIPTrunkSecurityProfiledropdownlist.

19. SelectaSIPprofilefromtheSIPProfiledropdownlist.

20. SelectRFC2833fromtheDTMFSignalingMethoddropdownlist.

21. ClickSave.

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4 ConfiguringObjectworldUCServer

ThissectionhighlightstheconfigurationstepsthatcanbeperformedonUCServer.Someofthedetailedstepsmaybe

optional.

4.1 CreatingSIPRoutingRuletoCiscoCallManager

4.1.1 Addingagateway

Toaddagateway

1. FromtheAdministrationNavigationpane,selectGateways.

2. Right‐clickintheContentpaneandselectNewGateway.

3. Followthewizardinstructionsandincludethefollowinginformation:

a. SelectSIPPeer

b. HostnameorIPAddressofCiscoCallManager

c. UniqueNameofthegateway

d. SelectUCServerastheassociatedgateway

e. Enteranappropriatedescription



4.1.2 ModifyingtheDialPlan

TheUCServerdialplanwillbemodifiedtoallowcallsthataretransferredfromUCServertoterminateonCisco

CallManagerconfiguredtelephones.

4.1.2.1 CreatingadialplanentrytoroutecallsbetweenUCServerandCiscoCallManager

Thefollowingdialplanentryroutesincomingcallwherethedestinationisa4digitnumbersthatstartwiththedigit1to

CiscoCallManager.ThisexampleassumesthatCiscoCallManagertelephoneextensionsareinthe1xxxrange.

Tocreateadialplanentry

1. FromtheAdministrationNavigationpane,selectCommunicationsSystems>UCServer>Routing.

2. Right‐clickintheContentsPaneandselectAdd…

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4.2 CreatingaDatabase–MappingPre‐answerNumberstoTargetExtensions

FollowtheinstructionsbelowtocreateanewdatasourcethatallowsanincomingDIDnumbertobemappedtoextension

numbers.Thistablewilldefineamappingbetweentheincomingcallednumberandtheassociatedextension.Ifthecallis

notafax–noCNGtoneisdetected–thenthecallwillbetransferredtotheassociatedextensionusingtheSIPtrunk.

4.2.1 CreatingadatasourceonUCServerplatform

Adatabaseisusedtomatchincomingpre‐answercallednumbersandmatchtoatargetextensionnumber.Thedatabase

canbesimplyaMicrosoftExcelspreadsheetthatwillbedefinedasadatasource.

Tocreatethedatabase

1. CreateanExcelspreadsheetthatincludes2columns(CalledNumberandTransferExtension)



MicrosoftExcelwaschosenforsimplicity.ItisalsopossibletouseanyODBCDatabasetypethatissupportby

Windows.

2. SavetheExcelspreadsheetintoafolderontheUCServerplatform(i.e.,Preanswer.xls)

3. NavigatetoControlPanel>AdministrativeTools>DataSources(ODBC)

4. SelecttheSystemDSNtabandclickAdd

5. SelectMicrosoftExcelDriver(.xls)andclickFinish

6. ConfigureaDataSourceName

7. ClickSelectworkbook…andnavigatetotheExcelspreadsheetthatwascreatedinstep2.

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Note:TheODBCDatasourcecannotbeusedwhiletheMicrosoftExcelspreadsheetisopen.

TocreateanODBCDatasourceinUCServer

1. FromtheAdministrationNavigationpane,selectDataSources.

2. Right‐clickintheContentpaneandselectNew>ODBCSource…

3. Createaname.

4. ODBCDSN:Selectthedatasourcethatwascreatedinapreviousstep.

5. ClickConnect

6. IncludetheCalledNumberandTransferExtension

7. ClickOK



8. ChangetheaccesssettingsforthisdatabasetoEveryone

a. Right‐clickonthedatasourceandselectAccess>Everyone

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4.3 CreatingaFaxPre‐answerService

Thefaxpre‐answerserviceisonlyrequiredifyouwanttoprovidevoiceandfaxonthesameincomingcallednumber.You

canskipthisstepifyouhaveseparateincomingnumbersforvoiceandfax.

Thefaxpre‐answerserviceperformsadatabase‘fetchdata’thatmatchestheoriginalcallednumber(representedas

Caller‐IDNumber)toanassociatedextension.Ifthereisnothingmatchingthecallednumberinthedatabaseortheservice

isnotabletoaccesstheODBCDatabase,theservicewilltransferthecalltotheoperator.The“Ringing(2rings).wav”

audiofileisavailableaspartofthisintegrationnote.



TocreatethePre‐answerservice

1. Copythe“Ringing(2rings).wav”tothe

“C:\ProgramFiles\Objectworld\UCServer\Data\Users\00000000\Announcements\Shared”directoryontheUC

Serverplatform.

2. FromtheAdministrationServicesNavigationpane,navigatetotheSharedservicesfolder.

3. Right‐clickandselectNew>Service

4. NametheservicePre‐answer

5. Double‐clickonthenewlycreatedservicetoopentheServiceEditor

6. Createtheserviceasdefinedinthepictureabove.

4.4 CreatinganIdentityforthePre‐answerServiceforUsers

Thepre‐answerservicewillbeconfiguredforeachuser.Eachuserthatrequiresasinglenumberforbothvoiceandfaxwill

require‘PersonalBusinessAssistant’asthecallansweringmode.

Toverifythattheuserisconfiguredfor‘PersonalBusinessAssistant’callansweringmode

1. FromtheAdministrationNavigationpane,selectUsers.

2. Double‐clicktheuserthatyouwanttoassociatethepre‐answerserviceinthecontentpane.

3. SelecttheGeneraltab,andverifythattheCallAnsweringmodefortheuserisconfiguredasPersonalBusiness

Assistant.

Tocreateanidentityforpre‐answerservice

1. FromtheAdministrationNavigationpane,selectUsers.

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2. Right‐clicktheuserintheContentpanethatyouwanttocreatethepre‐answerserviceandselectCreate

Identity…

3. SelecttheUCServercommunicationssystem.

4. SelectAttendantServiceandclickNext.

5. ConfigureaNameandAddress.Theaddressthatyouenteristhe<VoiceRoutingPrefix><User’sCalledNumber>.

6. ChecktheRunServiceradiobutton,andnavigatetothesharedservicethatwascreatedinthepreviousstep

.

7. ClickFinish.

4.5 CreatinganIdentityfortheFaxService

CreatinganidentityforthefaxansweringbehaviorisonlyrequiredfortheCiscoIOSgatewaywithCNGtonedetectionor

ifthefaxesaredirectlyredirectedtoUCServer.

Tocreateanidentityforthepre‐answerservice

1. FromtheAdministrationNavigationpane,selectUsers.

2. Right‐clicktheuserintheContentpanethatyouwanttocreateReceivefaxbehaviorandselectCreateIdentity…

3. SelecttheUCServercommunicationssystem.

4. SelectAttendantServiceandclickNext.

5. ConfigureaNameandAddress.Theaddressthatyouenteristhe<FaxRoutingPrefix><User’sCalledNumber>.

6. ChecktheReceiveFaxradiobutton.

7. ClickFinish.



Cisco Systems TN093 User manual

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