CyberData Network Card VoIP Intercom User manual

Brand: CyberData

Model: Network Card VoIP Intercom

Type: User manual

This manual is also suitable for

VoIP Intercom

VoIP Intercom

Configuration Guide

CyberData Corporation

2555 Garden Road

Monterey, CA 93940

(831) 373-2601

CyberData Corporation Configuration Guide

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“open source” or “free software” licenses. Some of this Open Source Software may be owned by

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Phone: (831) 373-2601

Technical Support Ext. 333

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Fax: (831) 373-4193

Company and product information at www.cyberdata.net



TechNote



CyberDataVoIPIntercomConfiguration

Guide



TN103



August08



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



©2008ObjectworldCommunicationsCorp.

Allrightsreserved.PublishedAugust25,2008

Objectworld,ObjectworldUnifiedCommunicationsServer,ObjectworldUCServer,ObjectworldUCClient,Objectworld

Connect,ObjectworldConnectPLUS,ITTelephony,andTheITTelephonyCompanyandUCServerareeithertrademarksor

registeredtrademarksofObjectworldCommunicationsCorp.intheUnitedStatesand/orothercountries.Allothertrademarks

orregisteredtrademarksarepropertyoftheirrespectiveowners.



2



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



TableofContents

1 Introduction.....................................................................................................................................................4

1.1 NetworkTopology.....................................................................................................................................................4

2 KnownIntegrationIssues..................................................................................................................................5

3 Preparation......................................................................................................................................................6

3.1 PCNetworkSettings.................................................................................................................................................6

3.2 CyberDataVoIPIntercomNetworkSettings..............................................................................................................6

3.3 DeterminingtheIPAddressoftheIntercom............................................................................................................... 7

3.4 FirmwareUpgrades....................................................................................................................................................7

4 SIPConfiguration.............................................................................................................................................8

4.1 GatheringInformation...............................................................................................................................................8

4.2 DeviceConfiguration.................................................................................................................................................9

5 AuxiliaryRelaySupport....................................................................................................................................11

6 Troubleshooting.............................................................................................................................................  12



3



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



1 Introduction



TheCyberDataSIP‐enabledVoIPIntercomisadoorentrydevicethateasilyconnectsintoexistinglocalareanetworks(LANs)

withasinglecableconnection.Itstamper‐proofdesignallowstheunittobemountedsecurelyandsafely.Theintercomalso

hasadrycontactrelayswitchwhichallowsyoutounlockdoorsremotely.

1.1 NetworkTopology



ThisisthenetworktopologyforasingleVoIPintercomconfiguration.Inthisconfiguration,theVoIPintercomactsasa

standalonetwo‐waySIPtelephonydevice.

4



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



2 KnownIntegrationIssues

Knownintegrationissuesinclude:

• Cannotperformsupervisedtransfers–Transferringacallertothepagingdevicedoesnotworkandresultsinthe

phoneinfinitelyindicatingatransferwithoutcompleting.

5



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



3 Preparation

Thissectionprovidesinstructionsforhowtoapplyfirmwareupdates(ifnecessary)andhowtosetupthedeviceformanual

configuration.

3.1 PCNetworkSettings

ThefactorydefaultonCyberDataproductsisastaticIPaddress.Toaccessthedevice,youmustchangeyourPCtothesame

subnet.

NOTE:Makeanoteofyouroriginalnetworksettingsbeforemakinganychangesbecauseyoumustchangethesesettings

backafterchangingthenetworkconfigurationonthepagingdevice.

TochangetheIPAddressofyourcomputerforWindowsServer2008/WindowsVista

1. ClickWindowsStart.

2. ClickControlPanel.

3. Ifyouhavetheclassicview,clickNetworkandSharingCenterandthenclickManageNetworkConnections.

Ifyouhavethecategoryview,clickNetworkandInternet>ViewnetworkstatusandtasksandthenManageNetwork

Connections.

4. Double‐clicktheactiveLANorInternetconnection.

5. ClickProperties.

6. IntheNetworkingtab,highlighttheInternetProtocol(TCP/IP)item,andclickProperties.

7. IntheGeneraltab,clickUsethefollowingIPaddress,andenter:

IPAddress:192.168.3.1

SubnetMask:255.255.255.0

DefaultGateway:192.168.3.10

8. ClickOK.

TochangetheIPAddressofyourcomputerforWindowsServer2003/WindowsXP

1. ClickWindowsStart.

2. ClickControlPanel.

3. Ifyouhavetheclassicview,clickNetworkConnections.

Ifyouhavethecategoryview,clickNetworkandInternetConnections,andthenclickNetworkConnections.

4. Double‐clickyouractiveLANorInternetconnection.

5. ClickProperties.

6. IntheGeneraltab,highlighttheInternetProtocol(TCP/IP)item,andclickProperties.

7. IntheGeneraltab,clickUsethefollowingIPaddress,andenter:

IPAddress:192.168.3.1

SubnetMask:255.255.255.0

DefaultGateway:192.168.3.10

8. Click OK.

3.2 CyberDataVoIPIntercomNetworkSettings

TheVoIPIntercomisconfiguredwithastaticIPaddressonfactorydefault.Thismustbechangedsothatthedeviceis

connectedtoyournetwork.

ToenternetworksettingsforCyberDataVoIPPagingAmplifier

1. OpenyourbrowserandtypetheIPAddressoftheintercom.Thefactorydefaultis192.168.3.10.

2. Whenprompted,usethefollowingdefaultWebAccessusernameandpassword:

• WebAccessUsername: admin

6



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



7



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com

• WebAccessPassword: admin

3. ClickNetworkSetup.

4. UnderIPAddressing,selectDHCP.

5. ClickSaveSettings.

3.3 DeterminingtheIPAddressoftheIntercom

ThepagingdevicehasanRTFM(ResetTestFunctionManagement)switchthatallowsyoutotestorresetthedevice.This

functionalsohasthecapabilitytoannouncetheIPaddress.Thisisuseful,forexample,whenyouareusingthepagingdevicein

aDHCPnetworkconfigurationandneedtoknowtheIPaddress.

TodeterminetheIPaddressofthepagingdevice

1. Unplugtheintercom.

2. InstalltheRTFMjumper.

3. Plugthenetworkcableintotheintercomtosupplypowertotheintercom.TheLEDwillilluminateduringinitialization,

blinkonce,andthenturnoff.

TheIntercomwillannouncetheIPAddress.



3.4 FirmwareUpgrades

RefertotheTechnicalNote“TN051–SIPDeviceFeaturesandComparisons”(aversioneddocumentlocatedonthe

Objectworldwebsiteatwww.objectworld.com/support/documentation

)todeterminethemostrecentlysupportedversionof

firmwareforthedevice.

3.4.1 PerformingFirmwareUpgrades

Ifyouarerunningversion1.02orbelow,youmustdownloadthemostrecentfirmwareversion,whichcanbedownloadedfrom

theCyberDatawebsite.



Toperformtheupgrade

1. RetrievethelatestfirmwarefromtheCyberDatawebsite.(http://www.cyberdata.net/support/voip/intercom.html

)

2. UnzipthefiletotheObjectworldTFTPfolder(locatedin:X:\ProgramFiles\Objectworld\UCServer\Data\TFTPwhereX

isthedrivewheretheUCServerprogramfilesareinstalled)

3. Openyourbrowserandtypethe IPAddressofthepagingdevice.

4. Whenprompted,usethefollowingdefaultWebAccessusernameandpassword:

WebAccessUsername: admin

WebAccessPassword: admin

5. ClicktheUpgradeFirmwarebutton.

6. EntertheIPaddressofyourUCServerintheTFTPServerIPfield.

7. UnderNewFilename,enterthefilenameofthefirmwareimagethatyouunzippedfromthefirmwarezipfile.

Forexample:103‐uImage‐intercom

8. ClickUploadFile.

CAUTION:



youinstalltheRTFMjumperandpressthecallbuttonfor10seconds,the



defaultfactor

settin

swillbe



restored



4 SIPConfiguration

4.1 GatheringInformation

Toconfigurethedevice,youneedthefollowinginformation.

SIPUserID: Thisisequivalenttotheidentityaddressthatyouwanttoassociatewiththedevice.

AuthenticateID: ThisistheSIPauthenticationidentifierassociatedwiththeaboveidentity.Thisisrequired

byanySIPend‐pointtoregisterwiththeSIPPBX.

AuthenticatePassword: ThisistheSIPauthenticationpasswordassociatedwiththeaboveidentity.

4.1.1 DeterminingtheAuthenticationIDandPasswordastheuser(thatownstheidentity)inUCClient

TodeterminetheAuthenticationIDandPassword

1. StartUCClient.

2. Loginastheuseryouwanttoassociatetothedevice.

3. Inthebottomleftpane,takenoteoftheidentityname.



4. ClicktheiconontherightandselectSIPAuthentication. 



5. RecordtheUser/loginnameandpasswordfromthefollowingdialogbecauseyouwillneeditlatertoconfigurethedevice.



4.1.2 DeterminingtheAuthenticationIDandPasswordastheadministratorinUCClient

TodeterminetheAuthenticationIDandPassword

1. StartUCClient.

2. Loginastheadminuser.

3. SelecttheIdentitiestabintheleftpane.

8



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



4. GotoView>DisplayIdentitiesforallProfiles.



5. Findtheidentityinthelistthatyouwanttouseanddouble‐clicktheentry.

6. ClickSIPAuthentication.



7. RecordtheUser/loginnameandpasswordfromthefollowingdialogbecauseyouwillneeditlatertoconfigurethedevice.



4.2 DeviceConfiguration

1. OpenyourbrowserandtypetheIPAddressofthepagingdevice.

2. Whenprompted,usethefollowingdefaultWebAccessusernameandpassword:

9



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



WebAccessUsername: admin

WebAccessPassword: admin

1. ClicktheSIPSetupbutton.

2. Enterthefollowinginformation:

SIPServer:<IPAddressofUCServer>

SIPUserID:<SIPUserID>

SIPAuthenticateID:<SIPUserID>

SIPPassword:<AuthenticatePassword>

SIPRegistration:Yes

Primarynumber:Entertheextensionofthepersonthatistobecalled.Thisistheextensionthatisdialedwhenauser

pressestheintercombutton.

3. ClickSaveSettings.

Thefigurebelowshowsanexampleofhowtocompletetherequiredfields.



10



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



5 AuxiliaryRelaySupport

TheCyberDataVoIPIntercomhasabuilt‐inrelayfordevicessuchasadoorlockmechanismtoallowremoteentryviathe

intercom.Forinformationontherequirementsandinstallationinstructionsforsettinguptherelay,seetheCyberDataQuick

Referenceguide.

Toconfiguretherelayfromthewebinterface

1. OpenyourbrowserandtypetheIPAddressofthepagingdevice.

2. Whenprompted,usethefollowingdefaultWebAccessusernameandpassword:

WebAccessUsername: admin

WebAccessPassword: admin

3. Clickthe IntercomSetupbutton.

4. Enterthefollowinginformation:

AuxiliaryRelay:On

DTMFRelayActivationCode:Enter3digitsthatwillbeusedtoactivatetherelay.

RelayActivationDuration:Entertherelayactivationduration.

5. ClickSaveSettings.



11



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6•T:613‐599‐9698•F:613‐599‐7457•www.objectworld.com



12



ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canad • 1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.coma K2K T:

6 Troubleshooting

1. Youreceiveavoicemailpromptwhendialingtheidentityofthedevice.



Verifythefollowing:

• TheidentitywascreatedinUCServerandthecorrectUserIDandpasswordareconfiguredonthedevice

o Seesection4



• TheSIPServeraddressonthedeviceissettothecorrectIPAddressofUCServer

o Seesection4.2

• SIPRegistrationisenabledonthedevice

o Seesection4.2



2. YouareunabletoaccesstheWebinterfacetoconfigurethepagingdevice.



Verifythefollowing:

• YourPCissettothesameaddressrangeasthedeviceforfirst‐timeconfiguration.

• Seesection3.2



3. Noaudiowhencallingintopagingdevice.



Verifythefollowing:

• Thevolumelevelissetcorrectly

o Thiscanbeadjustedbyloggingintothewebinterfaceunderintercomsetup



CyberData Network Card VoIP Intercom User manual

Brand: CyberData

Model: Network Card VoIP Intercom

Type: User manual

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VoIP Intercom

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CyberData Network Card VoIP Intercom User manual

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CyberData Network Card VoIP Intercom User manual

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