Quick trouble shooting for some issues
Weak signal (offen offline) :
pls check the place that you put the camera’s signal, if it’s too weak,
Pls switch into 2.4G wifi, or change a place to put it that in good signal; (2.4G is wider signal range, 5G is high wifi
speed)
No alarm message received (phone)
The mobile phone needs to enable the message reminder permission for the application to receive alarm
information.
Android: Settings -> Notification Center -> joolink -> Enable message notification permission
IOS: Settings -> joolink -> Notification Settings ->Enable message notification permission
Device unbinding
1. If you know the owner of the account, you can ask the owner to click Share Device in the device settings (refer
to the sharing steps) to share the device with you.
2. If you don't know the owner of the device or the password is lost after the phone is replaced, you can contact
the customer service for handling. The review period for abnormal unbinding is long, please wait patiently.
Video preservation problem
Note: Please insert the SD card to use this function.
The memory card video will be automatically overwritten. When the memory card storage capacity is almost full,
the earliest video file will be overwritten. The overwritten video file will not be retrieved. If you need to save the
video for a long time, please purchase a large-capacity memory card.
4G can’t watch surveillance
The camera can be connected to Wi-Fi to view the camera monitoring screen, but it cannot be viewed using
4G/3G network.
1. Please confirm whether the WiFi connected to the mobile phone is the same as the WiFi connected to the
camera. If the same, the device will be in LAN viewing mode.
2. If the device is not in the same local area network and can be watched, but the mobile phone cannot be
watched using 4G/3G, please check whether the mobile phone network is normal and whether the permission of
the App to use the data is enabled.
Can't find device WiFi
Network requirements:
1. Pls checkthe setup of the router, don’t set hidden wifi distribution network.
2. Support wifi configuration network with empty password/Chinese/special symbol/pattern wifi name or
password.
3. The wifi switch in the setting is also supported, including the switch between empty password wifi and
ordinary password wifi.
4. Support network distribution for optical modems and mobile hotspots.
5. The same is true for wifi switching networks. When the device fails to connect to the new wifi after entering
the wrong password, the device will automatically reconnect to the previous normal network, reconnect
successfully and go online.