3.Open the app, click at the top right ‘add’ icon, choose ‘Smart Camera’.
4.Click ‘Next’ if the camera indicator light is flashing.
5.Input the password of your 2.4G wifi, check if it is correct, and click ‘Next’.
6.Put the QR code in front of the camera within 6-8 inches, and let it scan.
7.If you hear a voice prompt, which means scanning is successful and you can click ‘I
Heard a Prompt’.
8.Wait for the camera to connect to your 2.4G wifi, and the camera indicator light
will switch from blue flashing to blue solid which means setup is successful.
Q: Camera is not connecting to the network
If your LaView camera is having issues connecting to your Wi-Fi network or timing
out during setup, please verify that you are using a 2.4GHz network.
1. Make sure your router has a 2.4G wifi, use your phone connects to that 2.4G wifi.
2. Put camera next to your router to receive good wifi signal.
3. Reset is a must
Q: How to update WiFi information / password
To change the Wi-Fi network your LaView camera is connected to, you must remove
the camera from the original account. Log into the account and remove the device
by selecting it and choosing “remove device” from the settings menu.
Once the camera is removed from the account, the status light on the camera should
go back to red, then blink red. If this is the case, you can now setup the camera using
new Wi-Fi information. Follow the normal setup guide as if the camera was new.
If the camera does not automatically initialize, use a paper clip to hold down the
reset button on the camera until you hear the noise prompt. Then proceed to setup
the camera using new Wi-Fi information.
Q: The Live Stream is glitchy / not smooth
1.If you have a slow connection, changing your live stream image resolution can help.
Check the bottom left, change the resolution by tapping it and a box will pop up.
Try to change to SD as this consumes less bandwidth and allows a stable connection.
2.If you have multiple cameras with slow Live Steam, start the live stream of the
camera and check the percentage at the top right-hand corner of the view. If this is
low, try moving the camera closer to the Wi-Fi router.
3.If other devices on the network are having trouble too, try rebooting your router to
see if the connections clear up.
4.Check the speed of your mobile device by going to www.speedtest.net and
performing the test. A 7Mb/s download is required for HD streams and 4Mb/s is for
SD.
Q: Can't connect to the Live Stream
If you are having issues connecting to your live stream, please try some of the basic
trouble shooting steps bellow:
1.Disconnect your smartphone or tablet from your Wi-Fi network and reconnect it.