HP EliteBook 850 G2 Notebook PC

HP EliteBook 750 G2 Notebook PC

HP ZBook 15u G2 Mobile Workstation

Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard

Development Company, L.P.

AMD and Radeon are trademarks of Advanced

Micro Devices, Inc. Bluetooth is a trademark

owned by its proprietor and used by Hewlett-

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Product notice

hardware, drivers, and/or software to take full

advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

This computer may require upgraded and/ or

separately purchased hardware and/or a DVD

drive to install the Windows 7 software and

take full advantage of Windows 7 functionality.

See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

To access the latest user guide, go to http://

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts

on page 47 for details. Accessing parts described in Removal and replacement procedures for Authorized

Service Provider parts on page 65 can damage the computer or void your warranty.

ENWW iii

iv Important Notice about Customer Self-Repair Parts ENWW

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits defined by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

ENWW v

vi Safety warning notice ENWW

Table of contents

1 Product description ....................................................................................................................................... 1

Hard drive – HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC .......................................................... 5

Hard drive – HP ZBook 15u G2 Mobile Workstation .............................................................................................. 5

Solid-state drive – HP EliteBook 850 G2 and HP EliteBook 750 G2 Notebook PC ............................................... 6

Solid-state drive – HP ZBook 15u G2 Mobile Workstation ................................................................................... 6

Audio and video ..................................................................................................................................................... 7

Ethernet ................................................................................................................................................................. 7

Wireless .................................................................................................................................................................. 8

External media cards ............................................................................................................................................. 9

Ports ..................................................................................................................................................................... 10

Keyboard/pointing devices ................................................................................................................................. 10

Display ................................................................................................................................................................. 16

Buttons, speakers, and fingerprint reader (select models only) ....................................................................... 17

Keys ...................................................................................................................................................................... 18

Lights ................................................................................................................................................................... 19

TouchPad ............................................................................................................................................................. 20

Front ..................................................................................................................................................................... 21

Left ....................................................................................................................................................................... 22

Right ..................................................................................................................................................................... 23

ENWW vii

Bottom ................................................................................................................................................................. 24

3 Illustrated parts catalog .............................................................................................................................. 25

Tools required ...................................................................................................................................................... 41

Service considerations ........................................................................................................................................ 41

Plastic parts ....................................................................................................................................... 41

Cables and connectors ...................................................................................................................... 41

Drive handling ................................................................................................................................... 42

Grounding guidelines ........................................................................................................................................... 42

Electrostatic discharge damage ....................................................................................................... 42

Packaging and transporting guidelines ......................................................................... 44

Workstation guidelines ................................................................................ 44

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 47

WLAN module .................................................................................................................................... 56

Memory module ................................................................................................................................ 58

Keyboard ........................................................................................................................................... 59

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 65

Component replacement procedures ................................................................................................................. 65

Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 65

Display panel ..................................................................................................................................... 66

RTC battery ........................................................................................................................................ 70

Base enclosure .................................................................................................................................. 71

Fan ..................................................................................................................................................... 73

viii ENWW

7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 101

Using Computer Setup ....................................................................................................................................... 101

Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 107

8 Specifications ........................................................................................................................................... 109

Computer specifications .................................................................................................................................... 109

9 Backup and recovery .................................................................................................................................. 111

Backing up your information ............................................................................................................................. 111

Performing a system recovery .......................................................................................................................... 111

ENWW ix

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Supports the following solid-state drives:

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6 Chapter 1 Product description ENWW

√ √ √

√ √ √

Ethernet

HP ZBook 15u G2

Mobile Workstation

√ √ √

ENWW Audio and video 7

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network (WWAN) options by

way of wireless module

Two world-wide/5-band WWAN

antennas built into display

assembly (separate antennas

required for TouchScreen

display assembly)

√ √ √

Secured by subscriber identity

module (SIM, user-accessible

behind battery)

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8 Chapter 1 Product description ENWW

ENWW External media cards 9

10 Chapter 1 Product description ENWW