Avaya Mobile Communication Client 3100 for Windows Mobile User manual

Brand: Avaya

Model: Mobile Communication Client 3100 for Windows Mobile

Type: User manual

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication

Client 3100 for Windows Mobile

— Administration

NN42030-601

Document status: Standard

Document version: 01.04

Document date: 24 November 2007

Sourced in Canada.

The information in this document is subject to change without notice. The statements, conﬁgurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without

express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this

document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Revision history

November 2007

Standard 01.04. This document is up-issued to include changes in technical

content for E.164 fully qualiﬁed international format numbers, CallPilot,

and Call Detail Recording (CDR).

October 2007

Standard 01.03. This document is up-issued to include changes in technical

content and an MCC 3100 for Windows Mobile implementation workﬂow.

October 2007

Standard 01.02. This document is up-issued to include changes in technical

content for source-based routing.

September 2007

Standard 01.01. This document is issued to support the Nortel Mobile

Communication 3100 Series Portfolio Release 2.0 on the Nortel

Communication Server 1000 (CS 1000) Release 5.0 and the Nortel

Multimedia Communication Server 5100 (MCS 5100) Release 4.0.

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

4 Revision history

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

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Release 2.0 24 November 2007

Contents

New in this release 9

How to get help 11

Finding the latest updates on the Nortel Web site 11

Getting help from the Nortel Web site 11

Getting help over the telephone from a Nortel Solutions Center 11

Getting help from a specialist by using an Express Routing Code 12

Getting help through a Nortel distributor or reseller 12

Introduction 13

Overview 13

Intended audience 13

Applicable systems 14

Conventions 14

Text conventions 14

Related information 15

Fundamentals 17

Overview 17

MCC 3100 for Windows Mobile 17

Installation requirements 20

Hardware 20

Software 20

System preparation 20

User proﬁles 21

MCC 3100 Administration Tool interface 21

System Conﬁguration page 21

System Proﬁle page 22

User Proﬁle page 23

Bulk Deployment page 24

Installation and basic use 27

Overview 27

Installation 27

Basic use 28

Start the Administration Tool 28

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

6 Contents

Close the Administration Tool 28

Administration Tool conﬁguration 29

Overview 29

System preparation 29

System conﬁguration 30

E-mail template 32

Email Dispatch disabled 34

System proﬁles 34

System proﬁle updates 42

User proﬁle management 45

Overview 45

Single user proﬁle deployment 45

Bulk user proﬁle deployment 49

User proﬁle management 51

Search for a user proﬁle 52

Single user redeployment 53

Bulk user proﬁle redeployment 54

Reset user proﬁles 55

Database backup 56

User-level management 56

Communication Server 1000 59

Overview 59

Nortel Mobile Communication Client 3100 for Windows Mobile 59

Dial plan conﬁguration 60

Trunking parameter conﬁguration 62

CallPilot 64

PCA conﬁguration 65

Enterprise Communication Server conﬁguration 66

Call Detail Recording 67

Registration 68

Source-based routing 69

Multimedia Communication Server 5100 73

Overview 73

MCS 5100 conﬁguration 73

Registration 73

Appendix A Sample e-mail text 75

Index 76

Procedures

Procedure 1 Installing the MCC 3100 Administration Tool 28

Procedure 2 Preparing the system 29

Procedure 3 Programming the system conﬁguration settings 30

Procedure 4 Updating the e-mail template 33

Nortel Mobile Communication 3100 Series Portfolio

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Contents 7

Procedure 5 Manually delivering user license keys and instructions 34

Procedure 6 Creating a system proﬁle 35

Procedure 7 Updating a system proﬁle 43

Procedure 8 Deploying a single user proﬁle 45

Procedure 9 Executing a bulk user proﬁle deployment 49

Procedure 10 Searching for user proﬁles 52

Procedure 11 Redeploying a single user proﬁle 53

Procedure 12 Redeploying multiple user proﬁles 55

Procedure 13 Resetting a user proﬁle 56

Procedure 14 Conﬁguring MCC 3100 for Windows Mobile support for CS

1000 59

Procedure 15 Enabling transfer between SIP trunks 63

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

8 Contents

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

New in this release

Nortel Mobile Communication Client 3100 — Administration (NN42030-601)

is a new NTP issued to support the Nortel Mobile Communication 3100

Series Portfolio Release 2.0. The Mobile Communication 3100 Series is

supported on the Nortel Communication Server 1000 (CS 1000) Release

5.0 and the Nortel Multimedia Communication Server 5100 (MCS 5100)

Release 4.0.

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

10 New in this release

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

How to g et help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time the product is

released. To check for updates to the latest documentation for Mobile

Communication Client (MCC) 3100 for Windows Mobile and the MCC

Administration Tool, go to w

ww.nortel.com and navigate to the Technical

Documentation page for MCC 3100.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

ww.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

•

download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•

for Nortel equipment

•

open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support

Web site, and you have a Nortel support contract, you can also get help

over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North

America, go to the following Web site to obtain the telephone number for

your region:

ww.nortel.com/callus

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

12 How to get help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express

Routing Code (ERC) to quickly route your call to a specialist in your Nortel

product or service. To locate the ERC for your product or service, go to:

ww.nortel.com/erc

Getting help through a Nor tel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor

or authorized reseller, contact the technical support staff for that distributor

or reseller.

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

Introduction

This is a global document. Contact your system supplier or your Nortel

representative to verify that support is available in your area for the

described hardware and software.

This chapter contains the following topics:

•

"Overview" (page 13)

•

"Applicable systems" (page 14)

•

"Conventions" (page 14)

•

"Related information" (page 15)

Overview

The Nortel Mobile Communication Client 3100 (MCC 3100) Administration

Tool is provided to assist with the deployment and management of

the MCC 3100 for Windows Mobile clients. This document provides

information about the installation, conﬁguration, and use of the MCC 3100

Administration Tool.

Intended audience

This document is intended for network administrators and those involved

in system planning. Knowledge of telecommunications and IP telephony

networks is required.

Note about legacy products and releases

The information about systems, components, and features in this document

are compatible with Nortel Communication Server 1000 Release 5.0

and Multimedia Communication Server 5100 Release 4.0 software. For

more information about legacy products and releases, click the Technical

Documentation link under Support & Training on the Nortel home page:

ww.nortel.com

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

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Release 2.0 24 November 2007

14 Introduction

Applicable systems

This document applies to the following systems:

•

Communication Server 1000M Single Group (CS 1000M SG)

•

Communication Server 1000M Multi Group (CS 1000M MG)

•

Communication Server 1000E (CS 1000E)

•

Communication Server 1000M Chassis

•

Communication Server 1000M Cabinet

•

MCS 5100 Communication Server

For more information, see one or more of the following NTPs:

• Communication Server 1000M and Meridian 1 Large System Upgrades

Overview (NN43021-458)

•

Communication Server 1000E Upgrade Procedures Overview and

Introduction (NN43041-458)

•

Nortel MCS New in this Release (NN42020-404)

•

Nortel MCS Provisioning Client User Guide (NN42020-105)

•

Nortel MCS Planning and Engineering (NN42020-200)

Conventions

The following sections describe the conventions used in this document.

Text conventions

Table 1 "Text conventions" (page 14) describes the text conventions in this

document.

Table 1

Text conventions

Convention

Description

bold text

Indicates a user interface object, for example, a menu choice or screen name.

Example: Press the OK soft key.

italics text Indicates document titles.

Example: For more information, see the Nortel Mobile Communication Client

3100 for Windows Mobile User Guide (NN42030-100).

CLI command

text

Indicates CLI command prompts, input, and output.

Example: REQ NEW <zone #>.

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Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

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Release 2.0 24 November 2007

Related information 15

Terminology

In this document, the following systems are referred to generically as

system:

•

CS 1000

•

MCS 5100

The following systems are referred to generically as Large System:

•

Communication Server 1000M Single Group (CS 1000M SG)

•

Communication Server 1000M Multi Group (CS 1000M MG)

•

Communication Server 1000E (CS 1000E)

In this document Administration Tool means the Mobile Communication

Client (MCC) 3100 Administration Tool.

Related information

This section lists related information sources that are included in the Mobile

Communication 3100 Series Portfolio:

•

Nortel Mobile Communication Client 3100 for Windows Mobile User

Guide (NN42030-100)

•

Nortel Mobile Communication 3100 Series — Planning and Engineering

(NN42030-200)

•

Nortel Mobile Communication Gateway 3100 Installation Guide

(NN42030-300)

•

Nortel Mobile Communication Gateway 3100 — Administration

(NN42030-600)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Quick

Reference (NN42030-103)

•

Nortel Mobile Communication Client 3100 with VPN for Windows Mobile

Quick Reference (NN42030-104)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Release

Notes (NN42030-400)

•

Nortel Mobile Communication Gateway 3100 Release Notes

(NN42030-403)

NTPs

The following NTPs are referenced in this document:

•

Network Routing Service Installation and Commissioning

(NN43001-564)

•

IP Peer Networking Installation and Commissioning (NN43001-313)

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

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16 Introduction

Online

To access Nortel documentation online, click the Technical Documentation

link under Support & Training on the Nortel home page:

www.nortel.com

CD-ROM

To obtain Nortel documentation on CD-ROM, contact your Nortel customer

representative.

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

Fundamentals

This chapter contains the following topics:

•

"Overview" (page 17)

•

"Installation requirements" (page 20)

•

"System preparation" (page 20)

•

"User proﬁles" (page 21)

•

"MCC 3100 Administration Tool interface" (page 21)

Overview

Use the MCC 3100 Administration Tool to manage administration data the

is required for provisioning and deployment of the MCC 3100 for Windows

Mobile.

You can use the MCC 3100 Administration tool to facilitate the distribution

of software, conﬁguration data, and software licences to the mobile clients

within your enterprise network.

You can also use the Administration Tool to specify the location of key

network elements, and to generate and deploy user proﬁles that simplify the

process of installing and running the Mobile Console application.

MCC 3100 for Windows Mobile

This section provides an overview of the MCC 3100 for Windows Mobile

implementation.

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

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18 Fundamentals

Figure 1

MCC 3100 for Windows Mobile implementation

Install and conﬁgure the CS 1000

The MCC 3100 for Windows Mobile depends on the following CS 1000

R5.0 components:

•

Call Server

— Each user requires up to 2 PCAs

— 1 PCA to support the SIP interface on the MCC3100 for WM

— 1 PCA to extend all calls to the cell interface of the MCC3100 for WM

•

SIP Gateway

The SIP Gateway runs on the VxWorks Signaling Server platform.

•

SIP Proxy Server

The MCC 3100 for Windows Mobile requires the use of the NRS SIP

Proxy Server (only available on the Linux based NRS).

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Release 2.0 24 November 2007

Overview 19

Add PCAs for each MCC 3100 mobile user

For more information, see "PCA conﬁguration" (page 65).

Add User Endpoint for the MCC 3100 for Windows Mobile users

on the Linux based NRS

For more information, see "Enterprise Communication Server conﬁguration"

(page 66).

Conﬁgure the dial plan to support calls to and from the MCC 3100

For more information, see "Dial plan conﬁguration" (page 60).

Conﬁgure trunking parameters required to support calls to and

from the MCC 3100 for Windows Mobile

For more information, see "Trunking parameter conﬁguration" (page 62).

Install and conﬁgure the MCC 3100 for Windows Mobile

For more information, see Nortel Mobile Communication Client 3100 for

Windows Mobile User Guide (NN42030-100).

Test the conﬁguration before you deploy to users

Use the following tests to validate the key aspects of the MCC3100 for WM

conﬁguration.

•

NRS-SPS

Expected Result: This test veriﬁes that the user can register on the

NRS-SPS.

•

Make a call to the DN of the MCC 3100 for Windows Mobile user and

answer on the cellular interface of the MCC 3100 for Windows Mobile.

Expected Result: When you call the enterprise DN of the user, the

PCA extends the call through the PSTN and the cellular network to the

cellular phone. Verify that the CLID of the call originator is correct.

•

Make a call to the DN of the MCC 3100 for Windows Mobile user and

answer on the WiFi interface of the MCC 3100 for Windows Mobile.

Expected Result: When you call the enterprise DN of the user, the PCA

extends the call through the CS 1000 SIP Gateway, to the SPS, and over

the WiFi network to the MCC 3100 for Windows Mobile.

•

Make a call from the MCC 3100 for Windows Mobile user – Cellular call.

Expected Result: This is a normal cellular call. The dial plan and

features are consistent with the native dialer on the Windows Mobile

phone.

• Make a call from the MCC3100 for WM user – WiFi call.

Nortel Mobile Communication 3100 Series Portfolio

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Release 2.0 24 November 2007

20 Fundamentals

Expected Result: The call attempt is sent by using SIP to the SPS. The

SPS uses source-based routing to send the call origination attempt to

the home call server of the user (the SIP gateway of the call server

where the PCA is conﬁgured) and the CS 1000 call server places

the call, based on the local dial plan conﬁguration. Caller ID for the

call attempt is from the MARP TN of the MADN group and presented

appropriately to the called destination.

Installation requirements

You can install the MCC 3100 Administration Tool on any PC that meets the

hardware and software requirements described in this section.

Hardware

The MCC 3100 Administration Tool requires the following hardware:

•

Intel Pentium 4, 1 GHz or higher

• 512 MB RAM

•

5 MB hard drive space

Software

The MCC 3100 Administration Tool requires the following software:

•

Microsoft Windows XP Professional or Nortel CS 1000 R5 Linux Base

•

Java 2 Platform, Standard Edition, v 1.6.0 (J2SE 1.6.0)

System preparation

After the installation is complete, and before you can use the MCC 3100

Administration Tool, you must prepare your network and perform some

basic MCC 3100 conﬁguration:

•

Obtain the licenses ﬁle (license.txt) and copy the ﬁle to a secure

directory.

•

Obtain the MCC 3100 application software and copy it to an FTP server

or Web site that the mobile clients can access from the Internet.

•

Prepare the network element, such as a Web server or FTP server, from

which users can obtain the MCC 3100 for Windows Mobile software.

•

Open the MCC 3100 Administration Tool and conﬁgure the tool, and

then create one or more system proﬁles.

For more information, see the following topics:

•

"System preparation" (page 29)

•

"System conﬁguration" (page 30)

•

"System proﬁles" (page 34)

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client 3100 for Windows Mobile — Administration

NN42030-601 01.04 Standard

Release 2.0 24 November 2007

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Avaya Mobile Communication Client 3100 for Windows Mobile User manual

Avaya Mobile Communication Client 3100 for Windows Mobile User manual

Avaya Mobile Communication Client 3100 for Windows Mobile User manual

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