Lexmark MX811 User manual

Category
Laser/LED printers
Type
User manual

This manual is also suitable for

MX810 Series
User's Guide
November 2012 www.lexmark.com
Machine type(s):
7463
Model(s):
432, 632, 832
Contents
Safety information.......................................................................................7
Learning about the printer...........................................................................9
Finding information about the printer......................................................................................................9
Selecting a location for the printer..........................................................................................................10
Printer configurations.............................................................................................................................12
Understanding the basic functions of the scanner..................................................................................13
Using the ADF and scanner glass.............................................................................................................14
Understanding the printer control panel....................................................15
Using the printer control panel...............................................................................................................15
Understanding the colors of the Sleep button and indicator lights........................................................15
Understanding the home screen.............................................................................................................16
Using the touch-screen buttons..............................................................................................................18
Setting up and using the home screen applications....................................20
Finding the IP address of the printer.......................................................................................................20
Finding the IP address of the computer..................................................................................................20
Accessing the Embedded Web Server.....................................................................................................21
Customizing the home screen.................................................................................................................21
Understanding the different applications...............................................................................................22
Activating the home screen applications................................................................................................22
Finding information about the home screen applications................................................................................22
Setting up Forms and Favorites ........................................................................................................................23
Setting up Card Copy ........................................................................................................................................23
Using MyShortcut .............................................................................................................................................24
Setting up Multi Send .......................................................................................................................................25
Setting up Scan to Network ..............................................................................................................................26
Setting up Remote Operator Panel...................................................................................................................26
Exporting and importing a configuration................................................................................................27
Additional printer setup.............................................................................28
Installing internal options........................................................................................................................28
Installing hardware options.....................................................................................................................48
Attaching cables......................................................................................................................................51
Setting up the printer software...............................................................................................................53
Contents 2
Networking..............................................................................................................................................55
Verifying printer setup............................................................................................................................63
Loading paper and specialty media............................................................64
Setting the paper size and type...............................................................................................................64
Configuring Universal paper settings......................................................................................................64
Loading the 550sheet tray.....................................................................................................................64
Loading the 2100sheet tray...................................................................................................................74
Loading the multipurpose feeder............................................................................................................81
Linking and unlinking trays......................................................................................................................87
Paper and specialty media guide................................................................90
Using specialty media..............................................................................................................................90
Paper guidelines......................................................................................................................................92
Supported paper sizes, types, and weights.............................................................................................95
Printing....................................................................................................100
Printing forms and a document.............................................................................................................100
Printing from a flash drive.....................................................................................................................101
Printing confidential and other held jobs..............................................................................................103
Printing information pages....................................................................................................................105
Canceling a print job..............................................................................................................................105
Copying....................................................................................................107
Making copies.......................................................................................................................................107
Copying photos......................................................................................................................................108
Copying on specialty media...................................................................................................................108
Creating a copy shortcut using the printer control panel.....................................................................109
Customizing copy settings.....................................................................................................................110
Placing information on copies...............................................................................................................115
Canceling a copy job..............................................................................................................................116
Understanding the copy options...........................................................................................................117
E-mailing..................................................................................................120
Setting up the printer to e-mail.............................................................................................................120
Creating an e-mail shortcut...................................................................................................................121
E-mailing a document............................................................................................................................122
Customizing e-mail settings...................................................................................................................123
Contents 3
Canceling an e-mail...............................................................................................................................124
Understanding the e-mail options........................................................................................................124
Faxing......................................................................................................127
Setting up the printer to fax..................................................................................................................127
Sending a fax.........................................................................................................................................142
Creating shortcuts.................................................................................................................................145
Customizing fax settings........................................................................................................................146
Canceling an outgoing fax.....................................................................................................................147
Holding and forwarding faxes...............................................................................................................147
Understanding the fax options..............................................................................................................148
Scanning...................................................................................................151
Using Scan to Network..........................................................................................................................151
Scanning to an FTP address...................................................................................................................151
Scanning to a computer or flash drive..................................................................................................154
Understanding the scan options...........................................................................................................156
Understanding the printer menus............................................................159
Menus list..............................................................................................................................................159
Paper menu...........................................................................................................................................160
Reports menu........................................................................................................................................173
Network/Ports menu.............................................................................................................................174
Security menu.......................................................................................................................................187
Settings menu........................................................................................................................................192
Saving money and the environment.........................................................240
Saving paper and toner.........................................................................................................................240
Saving energy........................................................................................................................................241
Recycling................................................................................................................................................244
Securing the printer..................................................................................246
Statement of Volatility..........................................................................................................................246
Erasing volatile memory........................................................................................................................246
Erasing nonvolatile memory................................................................................................................247
Erasing printer hard disk memory.........................................................................................................247
Configuring printer hard disk encryption..............................................................................................248
Finding printer security information.....................................................................................................249
Contents 4
Maintaining the printer............................................................................250
Cleaning the printer parts.....................................................................................................................250
Checking the status of parts and supplies.............................................................................................254
Estimated number of remaining pages.................................................................................................254
Ordering supplies..................................................................................................................................255
Storing supplies.....................................................................................................................................257
Replacing supplies.................................................................................................................................258
Moving the printer................................................................................................................................266
Managing the printer...............................................................................268
Finding advanced networking and administrator information.............................................................268
Checking the virtual display...................................................................................................................268
Setting up email alerts.........................................................................................................................268
Viewing reports.....................................................................................................................................268
Configuring supply notifications from the Embedded Web Server.......................................................269
Restoring factory default settings.........................................................................................................270
Clearing jams............................................................................................271
Avoiding jams........................................................................................................................................271
Understanding jam messages and locations.........................................................................................274
[x]page jam, lift front cover to remove cartridge. [200–201]..............................................................276
[x]page jam, open upper rear door. [202]...........................................................................................280
[x]page jam, open upper and lower rear door. [231–234]..................................................................282
[x]page jam, remove standard bin jam. [203]......................................................................................286
[x]page jam, remove tray 1 to clear duplex. [235–239].......................................................................287
[x]page jam, open tray [x]. [24x]..........................................................................................................288
[x]page jam, clear manual feeder. [250]..............................................................................................289
[x]page jam, open mailbox rear door. Leave paper in bin. [4yy.xx].....................................................290
[x]page jam, open automatic feeder top cover. [28y.xx].....................................................................293
[x]page jam, remove paper, open finisher rear door. Leave paper in bin. [451].................................294
[x]page jam, remove paper, open stapler door. Leave paper in bin. [455–457]..................................295
Troubleshooting.......................................................................................299
Understanding the printer messages....................................................................................................299
Solving printer problems.......................................................................................................................318
Solving print problems..........................................................................................................................325
Contents 5
Solving copy problems..........................................................................................................................353
Solving fax problems.............................................................................................................................356
Solving scanner problems.....................................................................................................................361
Solving home screen applications problems.........................................................................................366
Embedded Web Server does not open.................................................................................................367
Contacting customer support................................................................................................................367
Notices.....................................................................................................369
Product information..............................................................................................................................369
Edition notice........................................................................................................................................369
Power consumption..............................................................................................................................373
Index........................................................................................................386
Contents 6
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer before moving it.
If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the
right side of the tray toward the front of the tray until it clicks into place.
Use the handholds located on both sides of the printer to lift it.
Make sure your fingers are not under the printer when you set it down.
Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Use only the telecommunications (RJ11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Safety information 7
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a
multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
SAVE THESE INSTRUCTIONS.
Safety information 8
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
Setup documentation—The setup documentation came
with the printer and is also available on the Lexmark Web
site at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The guides are
available on the Software and Documentation CD.
For updates, visit our Web site at
http://support.lexmark.com.
Instructions for:
Connecting the printer to an Ethernet network
Troubleshooting printer connection problems
Networking Guide—Open the Software and
Documentation CD, and then look for Printer and
Software Documentation under the Pubs folder. From
the list of publications, click the Networking Guide link.
Help using the printer software Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click
?
to view contextsensitive information.
Notes:
Help is automatically installed with the printer
software.
The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
Learning about the printer 9
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
Lexmark Support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the Support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact customer support so that they may
serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
Warranty information Warranty information varies by country or region:
In the US—See the Statement of Limited Warranty
included with this printer, or at
http://support.lexmark.com.
In other countries and regions—See the printed
warranty that came with your printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, then leave enough room for them also. It is important to:
Set up the printer near a properly grounded and easily accessible electrical outlet.
Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
Provide a flat, sturdy, and stable surface.
Keep the printer:
Clean, dry, and free of dust.
Away from stray staples and paper clips.
Away from the direct airflow of air conditioners, heaters, or ventilators.
Free from direct sunlight and humidity extremes.
Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature 1 to 35°C (34 to 95°F)
Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 10
4
3
1
2
5
1 Right side 15 cm (6 in.)
2 Front 39.4 cm (15.5 in.)
3 Left side 15 cm (6 in.)
4 Rear 15 cm (6 in.)
5 Top 15 cm (6 in.)
Learning about the printer 11
Printer configurations
Basic model
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6
7
8
4
10
9
1 Automatic document feeder (ADF)
2 ADF tray
3 ADF bin
4 4bin mailbox
5 Standard bin
6 Multipurpose feeder
7 Standard 550-sheet tray
8 2100-sheet tray
9 Caster base
10 Printer control panel
Learning about the printer 12
Configured model
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a
multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
4
5
1
2
3
Hardware option Alternative hardware option
1 Staple finisher
4bin mailbox
Offset stacker
Staple, hole punch finisher
2 550sheet trays 2100sheet tray
3 Caster base None
4 2100sheet tray 550sheet trays
5 4bin mailbox
Staple finisher
Staple, hole punch finisher
Offset stacker
When using optional trays:
Always use a caster base when the printer is configured with a 2100sheet tray.
The 2100sheet tray must always be at the bottom of a configuration.
You cannot use an optional 550sheet tray if the 2100sheet tray is installed.
A maximum of three optional trays may be configured with the printer.
The printer supports only one finisher at a time.
Understanding the basic functions of the scanner
Make quick copies or set the printer to perform specific copy jobs.
Send a fax using the printer control panel.
Learning about the printer 13
Send a fax to multiple fax destinations at the same time.
Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.
Scan documents and send them to another printer (PDF through an FTP).
Using the ADF and scanner glass
Automatic document feeder (ADF) Scanner glass
ABC
Use the ADF for multiplepage documents including two-
sided (duplex) pages.
Use the scanner glass for singlepage documents, book pages,
small items (such as postcards or photos), transparencies, photo
paper, or thin media (such as magazine clippings).
You can use the ADF or the scanner glass to scan documents.
Using the ADF
When using the ADF:
Load the document into the ADF tray faceup, short edge first.
Load up to 150 sheets of plain paper into the ADF tray.
Scan sizes from 76.2 x 127 mm (3 x 5 inches) wide to 216 x 635 mm (8.5 x 25 inches) long
Scan media weighs from 52 to 120 g/m
2
(14–32 lb).
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)
into the ADF tray. Place these items on the scanner glass.
Using the scanner glass
When using the scanner glass:
Place a document facedown on the scanner glass in the corner with the green arrow.
Scan or copy documents up to 216 x 355.6 mm (8.5 x 14 inches).
Copy books up to 25.3 mm (1 inch) thick.
Learning about the printer 14
Understanding the printer control panel
Using the printer control panel
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A B C
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D E F
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G H I
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J K L
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M N O
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P Q R S
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T U V
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W X Y Z
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Use the To
1 Display
View the printer status and messages.
Set up and operate the printer.
2 Home button Go to the home screen.
3 Sleep button Enable Sleep mode or Hibernate mode.
Do the following to wake the printer from Sleep mode:
Touch the screen or press any hard button.
Open a door or cover.
Send a print job from the computer.
Perform a poweron reset (POR) with the main power switch.
Attach a device to the USB port on the printer.
4 Keypad Enter numbers, letters, or symbols.
5 Start button Start a job, depending on which mode is selected.
6 Clear all / Reset button Reset the default settings of a function, such as copying, faxing, or scanning.
7 Stop or Cancel button Stop all printer activity.
8 Indicator light Check the status of the printer.
Understanding the colors of the Sleep button and indicator
lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Understanding the printer control panel 15
Indicator light color and its corresponding printer status
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light color and its corresponding printer status
Sleep button light Printer status
Off The printer is off, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen
buttons and icons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to
messages.
Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and
active embedded solutions.
6
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12
11
10
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8
2 3 4 5
9
13
14
Touch To
1 Change Language Launch the Change Language popup window that lets you change the primary language of
the printer.
2 Copy Access the Copy menus and make copies.
3 Fax Access the Fax menus and send fax.
4 E-mail Access the E-mail menus and send emails.
Understanding the printer control panel 16
Touch To
5 FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server.
6 Arrows Scroll up or down.
7 Forms and Favorites Quickly find and print frequently used online forms.
8 Menu icon Access the printer menus.
Note: The menus are available only when the printer is in Ready state.
9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.
Note: The tree view supports only bookmarks created from this function, and not from any
other application.
10 USB Drive View, select, print, scan, or email photos and documents from a flash drive.
Note: This icon appears only when you return to the home screen while a memory card or
flash drive is connected to the printer.
11 Held Jobs Display all current held jobs.
12 Status/Supplies
Show a warning or error message whenever the printer requires intervention to continue
processing.
Access the messages screen for more information on the message, and how to clear it.
13 Tips Open a context-sensitive Help dialog.
14 Search Held Jobs Search for one or more of the following items:
User name for held or confidential print jobs
Job names for held jobs, excluding confidential print jobs
Profile names
Bookmark container or print job names
USB container or print job names for supported file types
Features
Feature Description
Menu trail line
Example:
Menus > Settings > Copy Settings >
Number of Copies
A menu trail line is located at the top of each menu screen. This feature shows the
path taken to arrive at the current menu.
Touch any of the underlined words to return to that menu.
Number of Copies is not underlined because it is the current screen. If you touch an
underlined word on the “Number of Copies” screen before the number of copies is
set and saved, then the selection is not saved, and it does not become the default
setting.
Attendance message alert
If an attendance message affects a function, then this icon appears and the red
indicator light blinks.
Understanding the printer control panel 17
Feature Description
Warning
If an error condition occurs, then this icon appears.
Status message bar
Show the current printer status such as Ready or Busy.
Show printer conditions such as Toner Low or Cartridge Low.
Show intervention messages so the printer can continue processing.
Printer IP address
Example:
123.123.123.123
The IP address of your network printer is located at the upper left corner of the
home screen and appears as four sets of numbers separated by periods. You can
use the IP address when accessing the Embedded Web Server so you can view and
remotely configure printer settings even when you are not physically near the
printer.
Using the touch-screen buttons
Note: Your home screen, icons, and buttons may vary, depending on your home screen customization settings,
administrative setup, and active embedded solutions.
7
6
3
4
1
5
2
Touch To
1 Arrows View a list of options.
2 Copy It Print a copy.
3 Advanced Options Select a copy option.
4 Home Go to the home screen.
5 Increase Select a higher value.
6 Decrease Select a lower value.
7 Tips Open a context-sensitive Help dialog.
Understanding the printer control panel 18
Other touch-screen buttons
Touch To
Accept
Save a setting.
Cancel
Cancel an action or a selection.
Exit a screen and return to the previous screen without saving changes.
Reset
Reset values on the screen.
Understanding the printer control panel 19
Setting up and using the home screen applications
Notes:
Your home screen may vary, depending on your home screen customization settings, administrative setup, and
active applications.
There may be additional solutions and applications available for purchase. For more information, visit
www.lexmark.com or inquire at your point of purchase.
Finding the IP address of the printer
Note: Make sure your printer is connected to a network or to a print server.
You can find the printer IP address:
From the top left corner of the printer home screen.
From the TCP/IP section in the Network/Ports menu.
By printing a network setup page or menu settings page, and then finding the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Finding the IP address of the computer
Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or
wireless).
The computer IP address is required when setting up home screen applications, such as:
Forms and Favorites
Multi Send
Scan to Network
For Windows users
1 Open the command window.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type cmd > OK
In Windows 7 or earlier
a
Click or click Start, and then click Run.
b In the Start Search or Run dialog, type cmd.
c Press Enter, or click OK.
2 Type ipconfig, and then click Go or press Enter.
Note: Type ipconfig /all to see additional useful information.
Setting up and using the home screen applications 20
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Lexmark MX811 User manual

Category
Laser/LED printers
Type
User manual
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